Homecare Homebase (Home Health EHR) Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Product
The way the Homecare Homebase system is built very much protects our clinicians. So many items can...
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Relationship, Product
It is really hard to get enhancements that the vendor doesn't have on their road map, but Homecare...
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Relationship
I would 100% buy the Homecare Homebase EHR again. Part of why is just comfort; it is what I have...
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Loyalty, Product
The Homecare Homebase EHR has been a challenge for the field clinicians, and if they have different...
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Relationship, Product
There are some areas that Homecare Homebase is really good at, and there are some other areas where...
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Loyalty, Relationship, Product
I haven’t worked with any supporting application that hasn’t had issues occasionally, and Homecare...
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Relationship
Sometimes we have to push a little with Homecare Homebase to get support if something is more urgent...
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Relationship
Sometimes, it can be hard to get ahold of the people at Homecare Homebase that we need to reach....
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Product
We would like Homecare Homebase to make episode realignment easier and give us more report freedom....
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Relationship
Homecare Homebase has been great with release notes. Our system admin goes over rollouts of new...
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Loyalty, Relationship
Homecare Homebase is making improvements and sharing a lot of information on the things they are...
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Product
For the average user, Home Health EHR is intuitive, but some things are in weird places and can be...
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Product
Homecare Homebase updates the system themselves, so we can’t be lagging behind the most recent version....
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Loyalty
I feel like Homecare Homebase has the most rounded application that I have supported in terms of...
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Relationship
The vendor's support is a lot better than it used to be. I have no problem with getting...
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Loyalty, Product
We have a general inpatient unit for hospice, and the documentation in the system isn't really...
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Operations, Product
I like Homecare Homebase's home health product a little more than the hospice product as far as the...
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Product
Our team would like better clinical tools in Homecare Homebase's system. Having those tools might...
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Loyalty
Homecare Homebase's system is one of the more expensive home health EMRs. The entire system is very...
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Loyalty, Product, Value
Right now, we can only use the system on an Android tablet. Homecare Homebase doesn't necessarily...
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Product
There are many manual steps in the system due to the way it is designed. I always compare the...
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Relationship
The vendor's support is good. It wasn't always like that. It took a while for the vendor to fix...
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Culture
The salespeople from Homecare Homebase promised things that they never could deliver on. We are...
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Relationship, Operations, Product
Homecare Homebase does beta testing for all of their updates, and they find potential problems...
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Relationship, Product
Overall, Homecare Homebase is good software, and the vendor keeps up with regulatory issues. The...
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Value
Homecare Homebase charges for every interface and add-on module. We start racking up costs when they...
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Relationship, Product
Generally speaking, I would like Homecare Homebase to play nicer and quicker with others. Sometimes...
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Relationship, Product, Value
Homecare Homebase does a great job of driving tangible outcomes. We have been using the product for...
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Relationship
Homecare Homebase's support is good and bad. When we have a problem, our IT department connects with...
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Relationship
Homecare Homebase does not deliver the expected functionality. Our pleas fall on deaf ears because...
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Relationship, Product
The analytics and reports in the system come short of supporting our operation. If we have a report...
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Product
Some things are good with the product, but things could be better overall. The system needs to be a...
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Loyalty, Product
Our main need with a palliative EHR is the Part B billing functionality with multiple rate sets. We...
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Product
We don't hear a ton of frustration from clinicians specific to Homecare Homebase, such as issues...
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Loyalty
Homecare Homebase has a road map in place, but it is more of a three-year to five-year strategy. We...
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Culture, Value
With Homecare Homebase, there have some cases where we have been able to negotiate no charge with...
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Loyalty
Homecare Homebase has laid out their Firebase API strategy. They are more focused on outbound data...
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Value
Because of some state regulations, we get extra charges from the vendor for the setup and follow-up...
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Relationship
In Homecare Homebase, if we get stuck somewhere, there is nothing on the tablet that helps us to try...
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Relationship
Homecare Homebase's support people work well because they are out in the field with the patients.
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Relationship, Operations
We have regular meetings with Homecare Homebase on what the updates are and everything. The vendor...
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Relationship
Homecare Homebase seems to have a lot of turnover. Since I have been here, we have had several...
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Culture, Relationship, Value
The vendor is exceptionally good at keeping their promises. They have a culture in the company of...
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Product
The EHR's financial reporting is good enough to accomplish our goals, and it works close enough to...
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Product
Overall, things are going well with Homecare Homebase. It is the best solution on the market. One...
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Product, Value
Despite the product being not very user friendly, expensive, and hard to implement, it is better...
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Value
We use Homecare Homebase extensively in a mobile setting across our enterprise. The product isn't...
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Product
One of Homecare Homebase's biggest opportunities for improvement is to provide more flexibility from...
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Relationship
We have regular calls and meetings with our contact at Homecare Homebase. When I put in a ticket,...
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Operations, Product
Homecare Homebase is very user friendly and simple to use as long as people follow its rules. I...
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Relationship
We have had good luck with Homecare Homebase. I haven't had any issues or concerns with it that...
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Operations, Value
Homecare Homebase does have good training, but we have to pay for it. There is a little training...
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Operations, Product, Value
Some of the back-end things in Homecare Homebase are not easy to use. We have certain pathways, and...
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Relationship, Product
With the majority of the things that we ask Homecare Homebase to do, like resetting passwords or...
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Loyalty, Relationship
There has been really good communication from Homecare Homebase on what is coming out, but there is...
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Product
The Homecare Homebase financials piece is a horrible product. Homecare Homebase was written by...
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Value
Whether we are receiving our money’s worth is a loaded question. That is the part of Homecare...
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Operations
We had to do a lot of our initial and ongoing training for the system. It would be great to receive...
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Loyalty, Product, Value
When we switched to Homecare Homebase, some of our metrics improved. That was good. The system is...
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Culture, Value
Homecare Homebase has given us some discounts, but they seem to charge us left and right for every...
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Relationship, Operations
I would advise someone implementing Homecare Homebase to have a team on staff devoted to supporting...
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Loyalty, Product
The vendor is doing alright with delivering new technology through the product that meets our needs....
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Relationship
We are able to get ahold of people when it comes to support. We have been able to get our problems solved....
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Relationship
The vendor has some individuals who are really strong account managers, and then they have some...
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Operations, Product, Value
When we went live with the Homecare Homebase mobile app, it took a bit of buy-in from our field...
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Product
In the Homecare Homebase app, the font is in all capital letters. The field clinicians can only...
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Relationship, Product
We had a case that was a big deal and affected one of our departments. The case was open for a long...
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Operations
Based on the number of tickets that we have to put in, I would rate the financial reporting from...
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Loyalty
As of now, we can only use Homecare Homebase with Androids. But the vendor is in the process of...
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Relationship
Homecare Homebase has CellTrak. CellTrak helps with implementations. I guess they are kind of...
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Operations
Things have changed, and even in the analytics training, some things don't match. We go through the...
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Product
A big issue that we are running into right now is that Homecare Homebase is not certified for Part B...
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Relationship
We have issues getting ahold of our account executive in a timely manner. We have some good people...
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Relationship
We have issues with Homecare Homebase’s support people not really understanding solutions or being...
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Product
Homecare Homebase follows all the changing home health regulations and specifics with Medicare. It...
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Product
Homecare Homebase is pretty cumbersome for a provider in the field at the point of care in terms of...
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Product
The vendor has an analytics tool that we use to analyze how fast we get the order signed from when...
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Operations, Product
There is a lot of repetition and burdensome documentation in Homecare Homebase. We are constantly...
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Relationship
We have an account representative with Homecare Homebase who does the scheduled update calls with...
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Value
We have to be careful with Homecare Homebase or they will charge us for little things. For a lot of...
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Value
We haven’t really used Homecare Homebase’s implementation services other than when we started mostly...
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Operations
We had somebody at our organization do paid training from Homecare Homebase, and they were very...
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Loyalty
If someone were looking into Homecare Homebase, they would need to think about how many office staff...
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Operations
We really like the customer experience portal, and it is really helpful, but there are some things...
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Product
Homecare Homebase definitely helps with compliance. The workflows are very self-explanatory, so the...
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Operations
We would have liked to have had more knowledgeable people from Homecare Homebase to do the training....
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Relationship, Product
Homecare Homebase is pretty established and well known within the industry, and Home Health EHR is...
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Relationship
Homecare Homebase has a very robust support structure in place. We have people dedicated to us, and...
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Product
There are always defects, issues, and known problems with every vendor, but it would be nice to...
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Product
When Homecare Homebase releases something brand new, we don't always jump on board because we know...
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Product
The interface of the mobile solution is a little dated and needs to keep up with mobile platforms as...
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Loyalty, Relationship
We haven't seen anything truly new from Homecare Homebase. They have preferred partners that we are...
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Relationship
Homecare Homebase’s customer support has improved over the last few years. We were very loud and...
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Product
The product is decently optimized for mobile solutions such as tablets and smartphones, though the...
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Loyalty, Product
To increase my satisfaction, I would like improvements in our GL mapping because we have a lot of...
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Product
Even though the product has its issues, it is honestly the best EHR to use just because it makes...
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Culture, Value
The vendor is pretty good about taking care of things. If we have an unusual request or something...
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Operations
I have been with this organization for about as long as we have been with Homecare Homebase. I...
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Relationship
The vendor’s involvement is more with our CEO and some of the upper administration, but I don't hear...
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Relationship
I would say that Homecare Homebase has been a good product for us. There are definitely pros and...
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Loyalty, Product
We are working on reports now, and we are almost working outside of the system to some degree. The...
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Loyalty
The vendor is supposed to release a cloud version, and some of the things that we are complaining...
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Product
We are happy with the product; it works well for what we need, and the product itself has been...
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Relationship
The support has been improving. Probably our biggest complaint is that the vendor is reluctant to...
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Value
The vendor doesn't charge for every little thing. There are some add-ons that have a cost. That is a...
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Culture, Loyalty, Relationship
The vendor has new leadership and product teams as well as a new sales team. Our experience in the...
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Relationship
The vendor can work more on their enhancement releases. We tend to hold back on getting our releases...
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Operations
The vendor tends to do an implementation that is very focused on the software. What is lacking is...
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Operations
The vendor has an online learning hub, and we pay for a subscription. The hub is supposed to allow...
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Product
When it comes down to the regulatory pieces that allow our agencies to meet the accrediting...
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Product
We have trimmed Homecare Homebase down a bit. It was taking nurses a very long time to finish notes...
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Product
We can’t use Apple products. When we onboard staff, they sometimes want to use their own tablets or...
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Relationship, Product
My organization has been using Homecare Homebase since I started there. For the size of our...
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Value
Thinking back through the amount of time that we have had Homecare Homebase, I don't recall ever...
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Operations, Product
The analytics are great. We can take out-of-the-box reports and create our reports and dashboards as...
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Relationship
The vendor's executive involvement could improve. Homecare Homebase could do a better job of taking...
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Relationship
For day-to-day things, Homecare Homebase has a good call center. The smaller items that I need...
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Loyalty, Product
We are on a certain EMR, and knowing where the vendor is going with outcome-based measures, I would...
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Product
Homecare Homebase is not there yet with delivering new technology that meets our needs. What could...
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Product
I would like providers to have more access to the charts. I want that to be the company's decision....
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Loyalty
We are happy, but we are looking for other options for a system-wide application. We may decide to...
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Value
Homecare Homebase charges for every little thing. Of course, there is a consolidated place where we...
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Loyalty
I hope Homecare Homebase does what they say. They are looking at being tablet agnostic, meaning the...
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Loyalty
Homecare Homebase is probably the leader in the home health industry. I love their back-office...
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Loyalty, Relationship
I work well with Homecare Homebase. If they see that all of their clients need an enhancement, then...
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Relationship
The vendor is very responsive to our complaints and needs. They don't turn things over quickly, but...
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Relationship, Operations, Product
We probably needed to have a more robust change management initiative when we rolled out the system....
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Operations
Homecare Homebase's initial training was excellent. There isn't going to be ongoing training, but...
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Relationship
Homecare Homebase keeps their promises. It doesn't happen as fast as I want it to sometimes, but the...
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Product
For the home health EHR, the vendor tells me the integration is going to work, but it hasn't worked...
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Relationship
We have people we can connect with at Homecare Homebase, and they are very responsive, especially on...
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Relationship
We have regular check-ins with Homecare Homebase, and they tell us so many things and talk about how...
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Relationship
It depends on the issue, but if I have just a password reset issue, that issue gets fixed in...
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Product
Homecare Homebase’s built-in workflow for their product is very unique and sets them apart because...
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Loyalty, Product
In the Homecare Homebase world, we don't have an option with the product version. All of the...
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Loyalty, Product
Homecare Homebase could make the scheduling easier; scheduling is a big thing they need to work on....
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Loyalty, Value
Homecare Homebase charges pretty much à la carte for everything. I knew that going in, but the...
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Product
I love the tablets from Homecare Homebase, and one of my main reasons is the clinicians. If I can't...
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Product
We don't really have to do much typing in Homecare Homebase because everything is streamlined with...
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Operations
Homecare Homebase’s implementation could be reduced to much less time. There was a lot of time spent...
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Product
Homecare Homebase needs to make it easier for clinicians to document their visits.
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Relationship
Homecare Homebase has reduced their backlog of tickets by a noticeable amount over the past year....
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Relationship, Product
The clinicians are incredibly frustrated by the number of repetitive questions that they have to...
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Relationship, Product
Homecare Homebase has good intentions, but they don't have enough of a perspective on what goes on...
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Product
Client satisfaction surveys don't get to our patients in some cases due to how the mail is...
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Value
Homecare Homebase has been trying for several years to figure out how to charge their clients for...
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Culture, Loyalty
There is no other alternative in the market space that does what Homecare Homebase's product does,...
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Relationship
Homecare Homebase’s support is really good. We have contact people that we can reach out to if we...
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Product
The product works pretty well on mobile devices. There are still a few kinks in the system, which...
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Operations, Value
When we do training through Homecare Homebase, they charge per month. So if I hired somebody at the...
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Culture, Relationship, Product
Homecare Homebase has been adding some new services and making things a little easier for us, and...
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Loyalty, Product, Value
Sometimes, when the nurses have to enter medications with a new patient in Homecare Homebase's...
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Operations
If our clinicians pick up on the training well, they get the hang of Homecare Homebase pretty...
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Relationship
We get regular updates from our agent at Homecare Homebase to let us know whether any updates are...
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Product
We use Homecare Homebase for all of our EHR stuff and for sharing information between the office and...
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Relationship, Product
Homecare Homebase has a broad range of bells and whistles to do what needs to be done and manage...
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Operations
For ongoing training, Homecare Homebase offers a set of training videos that we have to pay for....
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Value
The product is not cheap, and there are a lot of additional components that we can pay to add on in...
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Relationship
We have a pretty good, cohesive relationship. I reach out, and the vendor reaches back. They are...
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Value
I put Homecare Homebase just slightly higher than average with the product quality because the...
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Relationship
Homecare Homebase does make an effort to lead communication, but we find a lot of glitches that we...
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Value
Homecare Homebase is an extremely expensive platform, but it is worth it. It makes everybody's jobs...
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Operations
An organization should have someone in their IT group with a clinical, finance, and technology...
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Product
I like the care coordination tab inside Homecare Homebase as long as the originating note is put in...
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Product
It is nice that I don't have to print or forward an electronic fax. The functionality is built into...
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Culture, Product
Our state requires a report that includes a lot of demographics of our patient population, and it is...
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Product
I love this product. Homecare Homebase has an excellent EHR and is an excellent group to work with....
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Relationship, Operations
I would encourage Homecare Homebase to be more open about letting our dedicated resource look at...
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Loyalty, Product
Homecare Homebase is a great platform because it is wide open, so we can use it for different areas,...
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Product
My recommendation on whether to get Homecare Homebase would depend on how comfortable someone is...
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Loyalty, Product
I know Homecare Homebase is readily used in the market, but I do question whether there is something...
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Value
Homecare Homebase only avoids charging for every little thing when I call them on the carpet. So...
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Operations
There is not a lot of assistance with the training modules. The vendor still leaves a lot to be...
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Relationship, Operations
If I have a change recommended for an interface, the vendor can get on that change fairly quickly...
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Loyalty, Product
Homecare Homebase is working on some different level integrations that will maybe take what my RNs...
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Loyalty, Product
Homecare Homebase is supposed to be beefing up their analytics side. If those changes come to...
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Relationship
Homecare Homebase is pretty up front with updates, and we get notes on them. They talk to us about...
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Relationship
Our staff likes Homecare Homebase fairly well and as far as computer documentation and clinical...
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Product
Homecare Homebase is fairly intuitive for the users. They use their point-of-care devices in the...
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Product, Value
The product is pretty robust. We have to use a couple of different databases to help figure some...
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Product
I still struggle with finding reporting information on a per-patient basis within the system and...
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Product
If we are talking analytics, Homecare Homebase is kind of limited. we don't have anyone who can...
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Value
One of my big things with Homecare Homebase is when I talk to them about how they charge unexpected...
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Loyalty, Product
Homecare Homebase is slow to roll anything out. There is a lot of low-hanging fruit that other...
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Product
Homecare Homebase has a core set of features that it uses really well. That is why 60% of the...
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Loyalty
We would recommend that anyone who is looking for a homecare solution look at Homecare Homebase.
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Operations
The initial training was awesome. Trainers came on-site for weeks at a time, and we set up each and...
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Loyalty, Relationship
Homecare Homebase has a voting system. To get an issue moved up the chain, several other agencies...
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Loyalty, Product
Homecare Homebase is looking to do interfaces with Epic, but I'm not sure where that project is at....
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Operations, Product
The vendor is pretty effective with implementing the upgrades. Sometimes upgrades don't do what the...
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Relationship
As soon as Homecare Homebase knows that there is a problem or an interruption in the service, we get...
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Operations
Homecare Homebase's upgrades are easy, but the vendor could do more. They could help us a little...
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Product
Homecare Homebase's reports are pretty good. There have been some issues over time with month-end...
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Product
There are some things that are good with the smartphones and tablets that we use for the system. The...
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Relationship, Product
Homecare Homebase hasn't been good at keeping their promises surrounding development timelines and...
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Value
Homecare Homebase doesn't avoid charging for every little thing. There are charges for new features,...
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Culture
We had a moment when some of our user licenses were removed from the platform by our management...
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Operations, Product
I like that the product is entirely data driven. There are two sides of the platform; there is the...
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Relationship, Product
The vendor integrates things with just about everything; I love that. The vendor is already on top...
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Product
Homecare Homebase is a cloud-based system that can run our entire operation. The system is all...
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Product, Value
We send nurses out to patients' homes to take care of the patients. The nurses have to drive to the...
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Relationship
Overall, I have a really strong relationship with Homecare Homebase. I do regular calls with a...
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Culture, Relationship, Product
The product is not very transparent about where some data has been pulled from. I hear some feedback...
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Loyalty, Product
Our main issue is the fact that when we are clicking through the product, things are not easily...
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Loyalty
We are in the process of setting up a smart scheduling system from Homecare Homebase, and there is a...
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Loyalty, Relationship
The vendor's people are empowered; the people we are assigned to can solve our problems. Those...
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Product
The UI could be prettier for sure. Right now, it looks like Minesweeper. Minesweeper will always...
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Product
Overall, the clinicals work well and meet our needs. The system actually works quite well on the...
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Product
The PointCare app and the compliance piece are the big strengths of Homecare Homebase. The analytics...
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Relationship, Product
There is a significant number of known bugs that have been around for quite some time in the system....
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Loyalty, Product
We would like improvements with fewer clicks. Sometimes it can take a while for nurses to try and go...
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Product, Value
The vendor could do a lot to improve how well Homecare Homebase can be optimized for mobile...
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Operations
Our implementation was 100% remote, and it was a struggle. The upgrades are better but not perfect...
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Relationship, Product
There seems to be functionality that is either missing or listed as a known issue, but after a long...
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Relationship
Homecare Homebase isn't a software vendor that wants to partner with anybody. Organizations get what...
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Relationship
We have a good rapport with all levels of Homecare Homebase's executives. I don't think they are...
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Loyalty, Product
There are gaps in Homecare Homebase. For instance, one downside right now is that the solution does...
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Loyalty
Homecare Homebase’s next-generation upgrade is going to be a game changer if the vendor gets it right....
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Loyalty
Overall, Homecare Homebase is working well. The challenge initially was that the product was...
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Relationship
For the most part, the vendor keeps promises. We have had challenges throughout our relationship...
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Value
Homecare Homebase is expensive. It is not a cheap product. When it comes to enhancement costs, the...
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Product
We use the analytic features in the product quite frequently to monitor day-to-day operations to see...
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Relationship, Product
Homecare Homebase is progressive when it comes to delivering new technology. There have been some...
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Operations
We had one person attend the user conference earlier this year. We haven't had a whole lot of...
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Product
Homecare Homebase is a good product. The ease of use is getting better. Homecare Homebase is very...
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Loyalty, Product
We are far more satisfied with Homecare Homebase's solution for home health than we are with...
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Relationship
When there is a problem, Homecare Homebase takes a long time to fully solve it. Sometimes there is a...
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Relationship
There is a core group of people at Homecare Homebase who are very responsive and dedicated to the...
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Product
I would like to see the vendor create a messaging solution within the product. A secure instant...
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Loyalty, Product
Homecare Homebase is reliable overall. We feel like the back end of their system isn't as good as...
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Product
I use a lot of the system's reports, and they are good. Our clinicians like using the mobile version...
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Relationship, Product
Homecare Homebase seems to have some difficulty with mapping things through their system, so we have...
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Product
We have a large managed care population, and Homecare Homebase hasn't modified the system to...
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Product
One wish-list item I have is around travel and mileage. I want to be able to create effective and...
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Loyalty, Product
On the back end of Homecare Homebase, one of our wish-list items would be related to the care plan...
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Loyalty, Relationship
Homecare Homebase has been great to work with. They have a great leadership team. We always expect...
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Operations, Product
In Homecare Homebase's upgrades, there is always something that comes up that impacts things. I know...
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Relationship, Product
We definitely would not buy the system again if given the choice. The biggest issue with Homecare...
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Operations, Product
Superusers can do a lot, but someone has to work in the system for years and understand all the...
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Culture
When we originally talked about transitioning to Homecare Homebase's system, the vendor promised...
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Value
Homecare Homebase very much nickel-and-dimes us. We asked for additional hospice training because...
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Relationship
A lot of agencies that work with Homecare Homebase have begun to push them to address known issues....
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Product, Value
The product is very good from the EHR and patient standpoint. If there were more testing...
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Product
Being the size of organization that we are, everybody seems to manage the product well. With regard...
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Relationship, Product
There is some custom work that we would like done, and the fact that we have to add-on solutions on...
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Relationship
We have a certain number of folks in our organization who are able to put in tickets, and from what...
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Relationship, Product
With things like Medicare, the vendor is proactive. They know when a rule is coming out, they...
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Relationship
The vendor does a good job of communicating what is coming up in their next upgrade and outlining...
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Product
Because of some of our unique circumstances, we are limited and have to pull some of the information...
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Product
We have some issues sometimes with the Homecare Homebase application. We have problems getting into...
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Relationship, Product
There are issues across the state with some of our Medicaid plans. They are known, long-standing...
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Culture, Value
There are a lot of interface fees and charges per transaction from Homecare Homebase, and we pay so...
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Operations, Product
With some of the upgrades that we do, Homecare Homebase picks one thing to fix, but other things are...
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Relationship
We have dedicated representatives who work for us, and I think they get the brunt of our frustration...
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Operations, Product
The upgrades and updates from Homecare Homebase are really hit or miss. We have had a few missed...
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Operations
Our implementation of Homecare Homebase went really well, and there have been a lot of improvements,...
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Product, Value
Overall, Homecare Homebase's system is our best option as far as EMRs go for home health and...
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Loyalty, Relationship, Product
I can't think of another home health and hospice EMR that I would recommend over Homecare Homebase's...
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Relationship
We have a lot of contact with our CSM and our system admin. But it seems like our CSM always says...
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Value
Homecare Homebase has a lot of different things available if we pay for them. We can get a lot of...
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Loyalty
We had a different solution before we went onto Homecare Homebase's product, and we hoped that...
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Loyalty, Product, Value
Homecare Homebase has new departments. They have new interoperability teams and all of these things...
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Product
The learning curve is really steep with the EHR. There are a ton of submenus, clicks, and holds. For...
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Product
Homecare Homebase has some interfaces, but with the stage where our organization is at, we don't...
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Relationship
A lot of times, we have issues that come up, and things blow up. We let Homecare Homebase know, and...
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Relationship, Operations, Product
We have issues with the vendors that Homecare Homebase recommends. When we engage the product,...
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Product
The vendor does well with the home health EHR because of the OASIS-E piece. They could do better...
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Relationship
One of our biggest struggles is with the vendor’s support structure. The vendor has a voting system...
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Relationship
I have worked with many of the vendor’s executives. We had a major problem with our system at one...
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Relationship, Product
With each release, instead of fixing problems, Homecare Homebase just keeps adding more...
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Value
The vendor charges us for everything, and every time we want something little done, there is a...
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Operations
When the vendor releases an upgrade, the release notes are very poor. They are very generic, so...
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Product
The back-office functionality is extremely limited for the staff. One big grievance is we can't edit...
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Product
PointCare’s functionality is not intuitive at all. There are no hyperlinks. Homecare Homebase should...
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Relationship
The vendor’s support team for the home health EHR is better than it is for the hospice solution....
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Relationship
The vendor’s core team is not transparent. When we are in tier one, there are three levels in tier...
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Relationship
Our Homecare Homebase incident manager is really good. We like them. They help to share things to be...
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Loyalty
The vendor is light years ahead of their competitors. From compliance to documentation, the product...
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Relationship
I don't think I have talked to anybody at a vendor level since the implementation. The vendor’s...
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Value
Homecare Homebase tends to charge for everything, even for things that we consider to be small requests....
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Product
The vendor has some opportunities for development when it comes to AI in the system that could...
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Product
Compared to some of our experiences with EMRs, Homecare Homebase's workflows are easy.
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Operations
If someone is a future customer weighing options for EHRs and concerned with compliance and getting...
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Relationship
Homecare Homebase could have real support people that we could call. Their model is that they...
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Relationship, Product, Value
Homecare Homebase, for all of its problems, is still the best for my organization's size. It is the...
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Product
The vendor does pretty well in integration. There are some big integrations that still leave a lot...
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Product
The product’s financial reports are pretty solid, but there are problems with interagency and...
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Relationship, Operations
The vendor doesn't test things enough, and there are too many bugs when they implement things.
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Operations, Value
The vendor has built a good knowledge base, but the best training where we actually learn the most...
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Product
From a billing perspective, Homecare Homebase is pretty easy to use.
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Product
Homecare Homebase is behind the ball on some regulations that have recently come out regarding...
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Relationship
We have been having a lot of issues with the Homecare Homebase system lately, but a lot of the...
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Loyalty
One of the reasons that we stay with Homecare Homebase is that they have a solution that meets all...
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Relationship, Product
There always seem to be issues after a release with Homecare Homebase. There is either a delay in...
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Relationship
Homecare Homebase is responsive, but I don't know that they are necessarily able to solve our problems...
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Relationship
Homecare Homebase is usually responsive to tickets depending on how difficult the task is to correct....
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Product
The workflows and care planning in Homecare Homebase are built toward compliance with home health....
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Culture, Value
Basically, for every little interface with Homecare Homebase, such as smart scheduling, we have to...
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Operations
Homecare Homebase’s online training platform for training is limited and not agency specific, so we...
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Operations, Product
We have the feeling that when the vendor gives us new versions, the vendor does not do regression...
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Relationship, Product
Homecare Homebase is continuously making vast efforts to improve applications and even improve...
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Product
We would like to see improvements from a clinical perspective in Homecare Homebase's EHR in terms of...
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Loyalty, Product
Homecare Homebase is better than the EMR that we transferred from. The product is pretty comparable...
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Loyalty, Relationship
Homecare Homebase tries to deliver new technology that meets our needs. The vendor is working on our...
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Relationship, Operations
When Homecare Homebase gives us a timeline, that timeline is not always accurate. The timeline can...
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Product, Value
Reimbursement is one of the main priorities when we are working with our EMRs, and Homecare Homebase...
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Value
Homecare Homebase needs to put more money into the actual product and make it easier to navigate and...
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Product
Homecare Homebase could give end users more access to information and make the product more user...
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Operations
Our most recent implementation of a certain function was very rough. We still aren't even sure that...
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Loyalty
We would tell friends and peers looking at Homecare Homebase to buy the plans of care. Our company...
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Product
We like the ability to review 100% of the documentation from our staff. The process is cumbersome,...
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Product
Our current frustration with Homecare Homebase is there is no report for home health aide...
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Operations
All of the vendor’s training is online. We had no in-person training whatsoever, and that was most...
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Product
When we started with Homecare Homebase, a lot of the functionality of downloading medication lists...
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Product
We would like our field staff to be able to see a full 60-day certification period in Homecare...
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Relationship, Product
Homecare Homebase keeps us compliant and interfaces with many other platforms.
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Value
We would like to have more presence and updates without costs from Homecare Homebase.
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Relationship
The vendor's responsiveness with the ticketing system has been our biggest problem. Sometimes the...
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Relationship
A lot of times, we get a call from the vendor, and we choose an area, but someone else from another...
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Value
Whenever we ask for additional education or assistance, we always get told that the vendor can put...
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Loyalty, Product
I don't have an open integration layer in the system, but I need that so I can easily integrate...
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Product
OASIS assessments and all the clinical things are delivered through Homecare Homebase's tablet app....
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Product
Homecare Homebase is the biggest player in the skilled home health market. The system is a solid...
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Relationship, Product
Homecare Homebase is a good partner. They are a responsive partner and support our other issues. I...
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Product
The system’s architecture is more than a bit dated, and it is very closed. There are three APIs that...
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Loyalty, Product
Homecare Homebase is at the front end of a process to reengineer their tablet-based app, which is...
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Loyalty, Relationship, Product
I don't think Homecare Homebase has come up with a whole lot of new technology. That is where they...
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Relationship
Especially recently, Homecare Homebase has really tried to spend time with us to listen to us. They...
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Value
Homecare Homebase nickel-and-dimes us. However, I think we push them to the limit on some things...
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Product
We use the vendor's Pointcare app, and it works well, but it just is so antiquated looking. The app...
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Loyalty
Homecare Homebase has recently discussed with us that they are coming up with a new version of...
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Operations
Homecare Homebase could do more training other than the initial training for those users that are...
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Relationship, Product
From a home health and hospice perspective, one thing I love about Homecare Homebase is that when it...
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Relationship, Product
Sometimes Homecare Homebase does alert us to potential problems, and sometimes they don't. I...
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Product, Value
With Homecare Homebase, we have to take snapshots of our processes and do extra work-arounds. The...
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Operations
Homecare Homebase has done a phenomenal job with the implementation. Sometimes we pay a vendor a...
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Relationship
Homecare Homebase listens to our suggestions, but they don’t get resolved quickly. Also, getting in...
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Operations, Product
Homecare Homebase needs to do a little more testing for their upgrades, but every EMR has glitches...
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Culture
Homecare Homebase doesn’t keep all their promises, considering what the system was marketed as and...
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Value
If I want a report out of Homecare Homebase that I don't see, the vendor will want to charge us for...
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Relationship
Our relationship with Homecare Homebase is going well. We have good meetings with our account...
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Product
The clinicians love Homecare Homebase, and the updates to the system have gone well for us.
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Operations
The implementation training was good. Homecare Homebase came on-site and stayed with us; they were...
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Product
We haven't had any issues integrating Homecare Homebase with anything else. We have billing pieces...
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Relationship
Anytime we encounter a problem and have to contact Homecare Homebase, sometimes there is an...
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Product, Value
Homecare Homebase's software is expensive but worth it. Home Health EHR has all different types of...
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Relationship, Operations
We are happy with Homecare Homebase. Every time there is an update, there is always a glitch or...
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Product
There is a lot more that we need Homecare Homebase's product to do that it is just not doing. We...
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Product
A strength of the EHR is that it enforces compliance. The system systematically makes sure that we...
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Relationship
Homecare Homebase is well known in the industry, so when we hire new staff members that have used...
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Culture
Homecare Homebase doesn't perform as promised. We started a smart scheduling project, and the...
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Relationship, Product
Homecare Homebase has become complacent in the marketplace. They were the industry leader and known...
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Product
Homecare Homebase has their mobile device, which is what our clinicians document on, but it is not...
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Value
Each module has its own cost and maintenance. Homecare Homebase is really not much different from...
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Product
I can't think of anything that we really wanted to do that the vendor hasn't been able to do for us...
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Relationship
Homecare Homebase has made some improvements recently with support.
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Loyalty, Relationship, Product
I would describe Homecare Homebase’s platform in one word as antiquated. I am the one who initially...
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Loyalty, Product
When we first went live with Homecare Homebase's product years ago, it was the sexy new product on...
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Product
We like that the Pointcare app is on a tablet so we can sync it at any point and see the schedule...
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Relationship, Product
I like Homecare Homebase. I enjoy using the software solution. The vendor's people are creative and...
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Product
We like being able to view everyone easily and quickly. We like the ease of accessibility. We can go...
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Product
If we know we have things we can select from, sometimes that is great, but I also wish there were...
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Product
We would like to be able to look back, but a lot of times, things are grayed out. It would be nice...
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Relationship
We would rather not have our IT department as the mediator. We would like to be able to go directly...
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Product
We are very integrated across service lines. We like the ease of having a patient file open in...
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Loyalty, Product
We have been on the system for a couple of years. The system is starting to show its age in terms of...
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Value
We find that some of the new things from the vendor require additional purchases. For an...
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Culture, Relationship
Homecare Homebase has business analysts to talk to us, and we view those conversations as not...
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Value
When it comes to keeping promises, a lot gets caught up in the vendor's processes for updates,...
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Relationship, Product
Something that the vendor could do to improve would be to listen to their customers and put those...
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Loyalty, Product
Homecare Homebase's point-of-care app is designed for Android phones, but the rest of the system...
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Product
One of the system's biggest strengths is its workflow capabilities. The solution doesn't have...
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Product
We would like a better medication management tool and a better wound care tool. We can't edit a...
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Value
Homecare Homebase likes to charge for little things.
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Product, Value
We like the workflow aspects of the system. The system prevents mistakes. It also helps keep...
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Operations
The vendor’s initial training was in person for about a week. After that, we received videos to...
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Value
Each time we need something changed, the vendor says it will cost extra. They charge for everything...
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Culture, Relationship
The product does not work as promoted. There are issues we need to address almost daily, and we...
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Product, Value
The product’s reports are very cluttered, hard to read, and hard to interpret, and there aren't...
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Product, Value
The fact that analytics are not included in the Homecare Homebase package is ridiculous. The package...
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Operations
Our implementation was well organized and fairly efficient. We did not have any issues. The upgrades...
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Culture, Value
We asked Homecare Homebase to create interfaces with other products, and while they charged quite a...
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Relationship
If something is urgent, we can try to escalate the situation, but Homecare Homebase only gives us...
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Product
I like the financial reports because of how comprehensive and easy to access they are. The EHR is...
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Relationship
There is a bit of a lag in terms of the vendor’s support team when we need to communicate and talk...
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Operations
The training has been done on the fly. The vendor has been very good about making sure we have...
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Operations, Product
On the back-end or back-office side of the product, the ease of use can be a little tricky for new people....
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Operations
The implementation was good. The vendor was very supportive when we switched over. We had a lot of...
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Relationship
Homecare Homebase has gotten better recently at being proactive. They have a known issues report...
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Product
Depending on how an organization runs, the Homecare Homebase solution is broken out into two pieces....
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Relationship
One of the selling features for us was that Homecare Homebase stays on top of all the industry...
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Operations, Value
There are a lot of very good training materials available. Homecare Homebase has an online learning...
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Product
The one thing I really appreciate and like with Homecare Homebase is the level of customization we...
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Loyalty, Relationship, Product
In hospice, Homecare Homebase already has a solution that they are rolling out and actively working...
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Relationship
Our admin person from Homecare Homebase is helpful but not as timely with things as we would like...
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Relationship, Operations
The software itself can be challenging because when we do the form building or need assistance from...
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Relationship
If we have an issue with a Homecare Homebase interface, it is like we have to prove ourselves and...
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Culture, Loyalty, Product
Homecare Homebase works as the vendor says it will work, and that is important to us. The one thing...
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Relationship
Our incident manager from Homecare Homebase is phenomenal. I can email them and get a response back...
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Product
It has been a few years since the vendor updated the list of things that we can use. The vendor only...
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Relationship
I like that Homecare Homebase stays up with standards and keeps us on track that way.
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Product
Putting in an enhancement request is like trying to pass an act of Congress because we have to...
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Product
Our users wish that there were some way to better manage referrals as they come in because if we go...
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Product
The care planning and the flow of everything go really well. The solution integrates well with the...
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Product
The scheduling part is terrible. The system makes case management really difficult when it comes to...
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Relationship
When we open tickets for issues, Homecare Homebase seems to get things resolved very quickly, and...
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Value
Our system administrator had to attend an analytics course before Homecare Homebase would let them...
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Relationship, Product
The reliability of Homecare Homebase has not been great. We have had issues with things dropping...
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Product
We are using tablets for Homecare Homebase. Our aides can use a phone, but we have given them all...
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