HRG Extended Business Office Comments

 

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Current Time Inside Cache Tag Helper: 9/25/2020 7:21:31 AM and Model.EvProductId = 3462

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User Commentary

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Director

Relationship

The vendor has been very supportive throughout COVID-19. We have had ongoing communication about...

Jun 2020
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Director

Future Outlook

I am planning to keep renewing our contract with the vendor. They offer weeks and weeks of training....

Jun 2020
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Director

ROI and Cost

The vendor has identified accounts through the ED and so forth that we thought were self-pay, and...

Jun 2020
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Director

Other Observations

There was one situation where a patient contacted us and wasn't happy with a representative. The...

Jun 2020
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Director

Relationship

With the uncertainty of COVID-19, I needed some potential flexibility with the vendor. I reached out...

Jun 2020
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Director

ROI and Cost

The summary the vendor gives us about what they have accomplished is very impressive. I know the...

Jun 2020
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Director

Tools and Methodology

I haven't seen anything from the vendor that would help us pave the way for coding for teleservices....

Jun 2020
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Director

Project Results

I wouldn't purchase the services again. The vendor is missing some really big things. I haphazardly...

Jun 2020
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Director

People and Knowledge

When we first started with the vendor, our go-to person was pretty dynamite and responsive. After...

Jun 2020
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Director

Tools and Methodology

The vendor has benchmarks and sends us a beautiful report. But the vendor is pretty far off from...

Jun 2020
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VP/Other Executive

People and Knowledge

There is someone at HRG I can call. I can tell that person about my needs for the day, and that...

Jun 2020
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VP/Other Executive

Relationship

HRG is a really good partner. I suspect that we will see them again once they loosen up a little...

Jun 2020
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VP/Other Executive

People and Knowledge

HRG was able to do a project for us within a couple of weeks. I was looking for very specialized...

Jun 2020
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VP/Other Executive

Tools and Methodology

We were planning to bring HRG back in to do some work for us, and I had to pull the plug on that due...

Jun 2020
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VP/Other Executive

People and Knowledge

I have gotten high-quality work from HRG. The work they have done has been diverse. For some of the...

Jun 2020
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Director

Other Observations

We pay for coding services, and the vendor tasks our providers. Providers have to be babysat to get...

Jun 2020
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Manager

Relationship

The work that we have done with HRG has been an absolutely horrible experience. They send us bad...

Feb 2020
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Manager

Project Results

HRG sends reports, but they are difficult to read. HRG takes credit for payments that we collected....

Feb 2020
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Manager

Tools and Methodology

HRG is awful, and I don’t think they have what it takes. Some people actually like them, but they do...

Feb 2020
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CFO

Project Results

We made a switch to HRG, and we have been very pleased. The experience within our community with our...

Jan 2020
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CFO

Project Results

Our A/R days got worse before they got better. Our scrubber was set up in a way that wasn't...

Jan 2020
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CFO

Project Results

HRG's key strength is their customer service and relationship with us. We work well together as a...

Jan 2020
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CFO

Tools and Methodology

HRG could improve their work with denials. I have seen some denials lately that I haven't been happy...

Jan 2020
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CFO

Tools and Methodology

I have seen some denials that have troubled me. HRG is writing off accounts too quickly, and they...

Jan 2020
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CEO/President

Relationship

When we do bring up concerns with HRG, our concerns get addressed. I like the reports. HRG has some...

Jan 2020
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CEO/President

Relationship

We have brought issues to HRG instead of them seeing and addressing an issue. Once we talk to them...

Jan 2020
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VP/Other Executive

Tools and Methodology

Relationship building was the key to our success with HRG. HRG worked very hard to develop our...

Oct 2019
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VP/Other Executive

People and Knowledge

Our engagement with HRG was a huge success. HRG was able to identify some key things that we needed...

Oct 2019
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Manager

Relationship

Currently, HRG seems to be focusing more on the more profitable accounts. The potential claims that...

Oct 2019
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Director

Relationship

HRG offers regular calls with us to see how we are doing and what they can do better. They really...

Mar 2019
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Director

Relationship

We have a great relationship with HRG. I really enjoy the personal touch that they bring to our...

Mar 2019
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Director

Sales and Contracting

Our contract with HRG is very straightforward. They charge an hourly rate for coding and...

Mar 2019
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Director

ROI and Cost

HRG was competent from the beginning. They have greatly increased our revenue stream. That increase...

Mar 2019
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Director

Project Results

HRG understands our system better than any other vendor could. They give us the reports that we...

Mar 2019
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VP/Other Executive

Other Observations

We had weekly calls with HRG. They would tell us how many claims they had gone through during the...

Mar 2019
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VP/Other Executive

ROI and Cost

HRG's services were not worth the money. We could have done everything ourselves. Based on the cost...

Mar 2019
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VP/Other Executive

People and Knowledge

HRG got the job done. We had one person assigned to us who was continually doing things wrong, and...

Mar 2019
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VP/Other Executive

Tools and Methodology

One of the reasons we selected HRG was they had experience with the software we use. However, they...

Mar 2019
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CEO/President

Relationship

Our payments to HRG are very much project based and time based. We aren’t nickel-and-dimed.

Mar 2019
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CEO/President

People and Knowledge

HRG’s team worked collaboratively with us and provided feedback in real time. They were fantastic.

Mar 2019
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CEO/President

Tools and Methodology

During HRG’s time working with customers, they provide education to the on-site staff and increase...

Mar 2019
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CEO/President

Project Results

HRG was able to complete the project on time and in the budget.

Mar 2019
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CEO/President

Project Results

We had very little negative feedback from our patients, and that is phenomenal given the extent of...

Mar 2019
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CEO/President

Project Results

HRG did substantial work for our organization. They put the right number of employees on our...

Mar 2019
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CEO/President

Project Results

In today's complex world of billing, collecting, and the never-ending changing of rules and...

Mar 2019
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CFO

Relationship

If I ever have a question, HRG gets back to me within a couple of hours. Our organization has a good...

Mar 2019
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CFO

Project Results

Things are very good. HRG does a good job with the up-front collections, and I have no issues with...

Mar 2019
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Director

People and Knowledge

HRG is already doing what I think they could do. There are some nuances in terms of the follow-up...

Mar 2019
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Director

Tools and Methodology

HRG has been very flexible with us. As our needs have changed, we have sometimes been fully staffed...

Mar 2019
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Director

Project Results

We have a lot of communication with HRG. In the past things, there have been things that I have...

Mar 2019
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Director

Project Results

I don’t have much insight into HRG’s processes. They onboard people, learn and adopt our processes,...

Mar 2019
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Director

Project Results

HRG has a high level of engagement with the operational team on-site. They engage with my managers...

Mar 2019
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Director

Project Results

HRG is often able to provide things that we cannot get from our own system. That has been very...

Mar 2019
 Helpful

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VP/Other Executive

Relationship

HRG's executives will meet with me as frequently as I need.

Mar 2019
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VP/Other Executive

ROI and Cost

We have reduced our inventory balance on the work that we give to HRG. We have improved the aging of...

Mar 2019
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VP/Other Executive

Tools and Methodology

HRG utilizes technology. They develop relationships within my company but also with the payers and...

Mar 2019
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VP/Other Executive

Tools and Methodology

There are language barriers between the India team and the US patients, but HRG Has invested in call...

Mar 2019
 Helpful

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VP/Other Executive

Project Results

HRG is good at identifying issues and working collaboratively to resolve the issues. I always feel...

Mar 2019
 Helpful

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VP/Other Executive

Project Results

We have weekly status meetings and review HRG's metrics. HRG is trying to be more efficient with the...

Mar 2019
 Helpful

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VP/Other Executive

Tools and Methodology

I would like to see HRG invest in workflow optimization software to try to make their team more...

Mar 2019
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Manager

Other Observations

HRG had some staff members that they had to bring up to speed, but they did that in a timely fashion....

Mar 2019
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Manager

Other Observations

One time HRG had turnover with a number of employees, and there was a lag in recruiting and getting...

Mar 2019
 Helpful

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Manager

Relationship

Our facility requires that we go out and look at what is on the market, but HRG would obviously be a...

Mar 2019
 Helpful

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Manager

Tools and Methodology

HRG was very fair in negotiating exactly how we wanted to handle things. We set up the process so...

Mar 2019
 Helpful

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Manager

Project Results

My interpretation is that I was the one running the project from the hospital standpoint. The...

Mar 2019
 Helpful

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Manager

Project Results

HRG was very in tune with what we wanted, and their fees were very fair. We wanted our accounts...

Mar 2019
 Helpful

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CFO

People and Knowledge

HRG is very responsive to our questions. When we have an issue, they help us work through it.

Feb 2019
 Helpful

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CFO

People and Knowledge

HRG has a pretty good relationship with our staff, and the vendor does a good job of working with...

Feb 2019
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CFO

Tools and Methodology

Occasionally, there are fairly large accounts that are difficult to collect. HRG has helped us work...

Feb 2019
 Helpful

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CFO

Project Results

We measure DSO, cost to collect, and timeliness of collections. HRG's product has driven an...

Feb 2019
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CFO

Project Results

HRG's product has reduced our A/R days so that we hover above industry norms. We have been involved...

Feb 2019
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CFO

Project Results

We don't have any problems with patient satisfaction. We don't hear any noise as accounts are...

Feb 2019
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CFO

Tools and Methodology

HRG could be a little bit more proactive.

Feb 2019
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CFO

Relationship

HRG doesn’t involve the executives unless I am squawking and complaining. Then the executives come...

Feb 2019
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CFO

Future Outlook

HRG was changing claims inappropriately, so the claims didn't match what we had. We had a lot of...

Feb 2019
 Helpful

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CFO

People and Knowledge

I would not have hired HRG if I had been involved in the decision. They claim to be experienced with...

Feb 2019
 Helpful

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CFO

Tools and Methodology

We just found out that one of our physicians has not been billed for an extended amount of time. HRG...

Feb 2019
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CFO

Tools and Methodology

If I had made the decision, I wouldn't have hired HRG because of some other poor experiences I have...

Feb 2019
 Helpful

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CFO

Project Results

For some reason, there was a delay in getting HRG's staff up to speed to work on our issues, and...

Feb 2019
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CFO

Project Results

HRG takes our issues and investigates them. It took them a month to determine that they were not...

Feb 2019
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CFO

Project Results

I am expecting some big repercussions when we finally straighten out the mess that HRG has made. HRG...

Feb 2019
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CFO

Project Results

I am not enamored with HRG’s quality of service at all. I am stuck. There is no way out of the...

Feb 2019
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Manager

ROI and Cost

HRG charges us by the hour, and I feel that their rate is fair.

Feb 2019
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Manager

Future Outlook

I don't know that I would use another large commercial revenue cycle organization. Our healthcare...

Feb 2019
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Manager

Project Results

In the end-of-month reports, we know where all the positive gains are and where the issues are on...

Feb 2019
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Manager

Project Results

The biggest thing is the consistency of the cash flow. HRG is incentivized in the contract because...

Feb 2019
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Manager

Project Results

When we first signed the contract, the HRG executives were involved, but that has been the only time...

Feb 2019