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Access info about Ambulatory Specialty EMR on your dashboard or bookmark under

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HSTeChart (Surgery Centers) Comments
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KLAS Research Director - Aaron Gleave
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Aaron Gleave

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aaron.gleave@klasresearch.com

 
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User Commentary

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Manager

Service and Support

We haven't had any issues with HST Pathways. We haven't needed additional support during COVID-19....

Sep 2020
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Manager

ROI / Cost (care and feeding)

The product is super easy to use. It is very intuitive. The staff likes the product. Even the...

Sep 2020
(0)
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Director

Implementation and Training

HST Pathways was very hands on with the training. They had different platforms and websites, and...

Sep 2020
(0)
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Director

Interfacing and Integration

I like the integration of the system. It is very intuitive to use.

Sep 2020
(0)
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Director

Functionality and Upgrades

The software is an older version of the platform. I know that it costs a lot of money, but HST...

Sep 2020
(0)
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Manager

Service and Support

The product is meeting our needs, and we are very pleased with what we have. The vendor continues to...

Aug 2020
(0)
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Manager

Functionality and Upgrades

I like that we can print off a report in a PDF format or save the report to an Excel or CSV file so...

Aug 2020
(0)
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Manager

Implementation and Training

The vendor has employees that work in our area, so quite often, when updates happen, the vendor...

Aug 2020
(0)
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Manager

Future Outlook

We aren't doing any telehealth work, but I am looking at telehealth right now. The vendor offers...

Aug 2020
(0)
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Manager

Relationship

There have been a couple of people from the vendor that have said some things that weren't quite right....

Aug 2020
(0)
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Manager

Service and Support

The vendor developed a screening questionnaire for COVID-19, but I went ahead and made a custom one...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

HST Pathways is great. Their business is great because their product design is superior. I wouldn't...

Aug 2020
(0)
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VP/Other Executive

Lessons Learned

HST Pathways continues to develop and enhance the product. The LAN runs on our server, but the LAN...

Aug 2020
(0)
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Nurse

Other Observations & Comments

The technology has met our expectations and exceeded them in some cases. Like anything else, the...

Aug 2020
(0)
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Nurse

Service and Support

The vendor is definitely a partner. Their customer service people are usually pretty good about...

Aug 2020
(0)
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Nurse

Technology

The vendor actually came out with some new screening tools, but we had already customized our own...

Aug 2020
(0)
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Nurse

Other Observations & Comments

We are happy with the system. It is very good. There are a few more things that we want to be able...

Aug 2020
(0)
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Nurse

Functionality and Upgrades

When we went live, we had issues with the anesthesia charting. But with the latest update, 80% of...

Aug 2020
(0)
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Nurse

Functionality and Upgrades

The supply chain module is definitely a vast improvement from what we had. We found issues in our...

Aug 2020
(0)
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Nurse

Functionality and Upgrades

When we went live, we got the latest update. Within a few months, the vendor released another...

Aug 2020
(0)
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Manager

Functionality and Upgrades

There are certain things that I didn’t like on HSTeChart that I have told the vendor about, and the...

Aug 2020
(0)
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Manager

Other Observations & Comments

HST Pathways is constantly on the phone with me, and I am always calling them because if I need to...

Aug 2020
(0)
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Manager

Relationship

HST Pathways does everything we ask them to do. When we give them a suggestion, they actually try to...

Aug 2020
(0)
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Manager

Service and Support

If people were to ask me about HST Pathways, I would tell them that the vendor's product is very...

Aug 2020
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Manager

Win/Loss - Why they were selected (by current clients)

We love HSTeChart. It is very user friendly. When we went through the selection process, we looked...

Aug 2020
(0)
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Manager

Implementation and Training

When we started building the system, we had regular calls. The build process went well. HST Pathways...

Aug 2020
(0)
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Manager

Lessons Learned

The only piece of advice that I would give based on our implementation is that users shouldn't use a...

Aug 2020
(0)
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Manager

Relationship

We have had the same contact person from HST Pathways from day one. We can call that person when we...

Aug 2020
(0)
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Manager

Functionality and Upgrades

With HSTeChart, we can build our own workflow, so we did that. There are some customizations that we...

Aug 2020
(0)
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Manager

Service and Support

There are a couple of reports that I have been waiting for from HST Pathways. The reports are...

Aug 2020
(0)
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Manager

Functionality and Upgrades

For COVID-19, the vendor built something, but we don't use it. We have another piece of software...

Aug 2020
(0)
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Manager

ROI / Cost (care and feeding)

In an upgrade, HST Pathways offered some more anesthesia respiratory measures, and that was really...

Aug 2020
(0)
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Director

Functionality and Upgrades

HSTeChart is designed for tablet capability. It is easier to design process loads, so it doesn't...

Aug 2020
(0)
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Director

ROI / Cost (care and feeding)

I would like to see improvements with the project management and with setting up HSTeChart. The...

Aug 2020
(0)
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CEO/President

Relationship

The vendor keeps their promises. They have been truthful in just about everything. We had one...

May 2020
(0)
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CEO/President

Functionality and Upgrades

The product works as it was promoted. It does things I didn't know it would do, such as integration....

May 2020
(0)
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CEO/President

ROI / Cost (care and feeding)

Unfortunately, the vendor charges every time we integrate HSTeChart with another product. Because of...

May 2020
(0)
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CEO/President

Implementation and Training

We didn't get the training that we were originally supposed to have. Somebody canceled, and the...

May 2020
(0)
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CEO/President

Implementation and Training

Disregarding an initial problem that we had with training, the vendor has been very good about...

May 2020
(0)
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CEO/President

Functionality and Upgrades

We have the ability to change and add things to the product, so HSTeChart works very well for us. We...

May 2020
(0)
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CEO/President

Functionality and Upgrades

HSTeChart helps us to drive our outcomes, but more of the outcomes come from another product we use...

May 2020
(0)
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CEO/President

Functionality and Upgrades

HSTeChart is a good EMR. The doctors like it, and I like that the doctors like it. The system keeps...

May 2020
(0)
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CEO/President

Future Outlook

I believe my future satisfaction will be good. If the vendor had an HR piece, my satisfaction might...

May 2020
(0)
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CEO/President

Functionality and Upgrades

We have a subscription for the product, so I pay a monthly fee. The vendor is always updating the...

May 2020
(0)
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CEO/President

ROI / Cost (care and feeding)

I would buy the product again. I have used several other versions from different vendors, and I like...

May 2020
(0)
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Manager

Functionality and Upgrades

There are upgrades that we are waiting for. HST Pathways is making them better all the time. Their...

Apr 2020
(0)
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Manager

Service and Support

HSTeChart is a big program for the clinics and the nurses, and they are supposed to do their jobs...

Apr 2020
(0)
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Manager

Implementation and Training

The training is very thorough. HST Pathways actually came to our center and spent several weeks with...

Apr 2020
(0)
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Manager

Functionality and Upgrades

The system works very well, but nothing is perfect. It is better than what we came from. HSTeChart...

Apr 2020
(0)
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Manager

Functionality and Upgrades

There are some things that we wish the system did. We wish it put in preop notes; that doesn't...

Apr 2020
(0)
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Manager

Relationship

We made a comment to HST Pathways to make sure that they gave us some warning ahead of time so that...

Apr 2020
(0)
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Manager

Relationship

It is hard for me to rate executive involvement because we don't want to get that far. We meet other...

Apr 2020
(0)
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Manager

Service and Support

HSTeChart is a great system. There are great trainers and great support. HST Pathways is there for...

Apr 2020
(0)
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Director

Functionality and Upgrades

Things are going well. We like the system a lot, and we get a lot of positive feedback from the...

Mar 2020
(0)
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Director

Other Observations & Comments

The implementations are good, but they could be improved. HST Pathways had several people from our...

Mar 2020
(0)
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Director

Functionality and Upgrades

The reports are there. There is a lot of reporting, but finding what we need isn't easy. The...

Mar 2020
(0)
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Director

Other Observations & Comments

The functionality is good, but we don't use the system to the fullest extent because there are some...

Mar 2020
(0)
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Director

Relationship

HST Pathways is able to deliver new technology that meets our needs, but there is always room for...

Mar 2020
(0)
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Director

ROI / Cost (care and feeding)

I do see many charges from HST Pathways for HSTeChart. They charge for every little thing,...

Mar 2020
(0)
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Director

Implementation and Training

When we set up HSTeChart, we did so from scratch. There was a ton of work involved. We felt a bit...

Mar 2020
(0)
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Director

Sales and Contracting

I was frustrated with the lack of internal communication and training from HST Pathways. Our sales...

Mar 2020
(0)
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Director

Functionality and Upgrades

It is easy to get lost in the chart in HSTeChart. The maneuverability and navigation aren’t great....

Mar 2020
(0)
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Director

Functionality and Upgrades

I would like to have some type of task list or bucket to put pending items in. Right now, we don’t...

Mar 2020
(0)
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Director

Other Observations & Comments

I think HSTeCHart is more user friendly on the PM side than on the charting side. It has a way to go...

Mar 2020
(0)
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Director

Functionality and Upgrades

The reporting from HSTeChart is good. We can easily get the reports we need.

Mar 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The system is very billing-centric. It is a very good system that is constantly being enhanced. It...

Mar 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The system is reporting friendly. We have tons of options for reports and tons of data to utilize....

Mar 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We can navigate easily in the system with minimal training. Screens and fields are not redundant...

Mar 2020
(0)
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Manager

ROI / Cost (care and feeding)

I don’t believe that we are getting nickel-and-dimed. The vendor was actually very good about...

Mar 2020
(0)
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Manager

Implementation and Training

The implementation was very easy. The software upload part of the implementation was done remotely,...

Mar 2020
(0)
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Manager

Relationship

The vendor is available by phone. They have people on both coasts of the US that we can get ahold of...

Mar 2020
(0)
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 or  to see details.

Manager

Lessons Learned

We basically built the system from scratch with the help of the vendor. The system is configurable....

Mar 2020
(0)
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Manager

Relationship

The vendor has a community forum that we can log into, and users can leave feedback on the forum...

Mar 2020
(0)
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Manager

Functionality and Upgrades

I would easily give the system’s ease of use the highest score. The chart was actually developed by...

Mar 2020
(0)
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Manager

Technology

There is always room for improvement, but the vendor delivers new technology that meets our needs...

Mar 2020
(0)
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Manager

Service and Support

The support is great. We can always reach someone. I have worked with the same people for years, and...

Mar 2020
(0)
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 or  to see details.

Manager

Other Observations & Comments

The vendor doesn’t seem to have a lot of executives. Other vendors that I have worked with have had...

Mar 2020
(0)
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Manager

Lessons Learned

I would tell people to not even look at another chart. I would tell them to not waste their time and...

Mar 2020
(0)
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Manager

Functionality and Upgrades

The tool has made a difference. We track our supplies, and the data capabilities are very thorough...

Feb 2020
(0)
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Manager

Service and Support

HST Pathways does very well at delivering new technology that meets our needs. They are always...

Feb 2020
(0)
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Manager

Functionality and Upgrades

If the decision were up to me, I would absolutely buy the system again. I like that it is easy to...

Feb 2020
(0)
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Manager

Implementation and Training

HST Pathways does very well with their implementation services. For an upgrade, they produced videos...

Feb 2020
(0)
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Manager

Interfacing and Integration

I don’t like to bring different pieces in, but HST Pathways has looked at how to branch out and make...

Feb 2020
(0)
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Manager

Implementation and Training

HST Pathways does very well with their training sessions. We have attended one, and the setup gave...

Feb 2020
(0)
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Manager

Functionality and Upgrades

My staff likes the system. Our physicians say that the system is the easiest piece of software they...

Feb 2020
(0)
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Manager

Service and Support

Proactiveness is looking at what is happening in our industry and constantly setting the bar up...

Feb 2020
(0)
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Manager

Relationship

If HST Pathways changes what they are doing into a negative, that would be the only thing that would...

Feb 2020
(0)
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Manager

Service and Support

The system works as promoted. When I am looking for a product, I am looking for ease of use and...

Feb 2020
(0)
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Manager

Service and Support

HST Pathways does very well at supporting us because they walk their talk. They get back with us on...

Feb 2020
(0)
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Manager

Service and Support

The service with HST Pathways is okay. The support people can help us, and they understand the...

Feb 2020
(0)
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Manager

Functionality and Upgrades

The product is easy to use. It is fully web based with no plug-ins and is excellent for short...

Feb 2020
(0)
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Manager

Functionality and Upgrades

I would like HST Pathways to develop the product to handle anesthesia better. HST Pathways promoted...

Feb 2020
(0)
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Manager

Implementation and Training

HST Pathways doesn't have an implementation service. They give us information, and we have to...

Feb 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

There haven't been a ton of upgrades to the system, but overall, I am happy with the upgrades. There...

Feb 2020
(0)
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Analyst/Coordinator

Implementation and Training

The training that we have received from the vendor has been okay. I don’t think it has been that...

Feb 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We have been having some difficulties with the system supporting our integration goals. We have...

Feb 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Our end users find the system pretty easy to use. We have very much received our money’s worth. If...

Feb 2020
(0)
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Analyst/Coordinator

Future Outlook

Overall, we are satisfied with the system, although it is not perfect. There are some things that...

Feb 2020
(0)
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Analyst/Coordinator

Implementation and Training

I would like better instructions on how to do things. I did ask the vendor for some training and...

Feb 2020
(0)
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Analyst/Coordinator

Service and Support

The system definitely suits our needs. I know that other people at our facility have worked with...

Feb 2020
(0)
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