HTC Global Solutions Partial IT Outsourcing
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Ryan Oliver
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User Commentary

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Manager

I don’t know that HTC Global has consistently exceeded our expectations, but the firm has certainly...

Mar 2022
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Manager

HTC Global is fairly knowledgeable. At times, we have asked for their insight on how they have...

Mar 2022
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Manager

We have recommended HTC Global in the past. We have a very good partnership with the firm. Our...

Mar 2022
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Manager

I don’t have any suggestions for HTC Global. When we have issues, they are usually related to...

Mar 2022
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Manager

Overall, our end users are satisfied with HTC Global’s services. Sometimes, when users call about an...

Mar 2022
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Manager

I don't know whether we have had any debates or disagreements with HTC Global. Our organization is...

Mar 2022
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Manager

HTC Global’s biggest strengths are their flexibility for increasing coverage on the fly as well as...

Jan 2022
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Manager

I wish I had more visibility into call volumes. I would like to run reports on the calls that HTC...

Jan 2022
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Director

As the market has evolved, some of HTC Global's clients have just evaporated. As a company, they...

Jan 2022
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Director

The firm has some interest in robotic process automation. We haven't done any of that with them...

Jan 2022
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Director

As we look at outsourcing in the future, it will be for burst-type activities. We don't have the...

Jan 2022
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Director

HTC Global has been very good with their contracts. They don't nickel-and-dime us.

Jan 2022
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CIO

The firm provides 24/7 help desk support. We can attract and keep great people, but at a certain...

Jan 2022
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Director

The firm's help desk is good, but they have a lot of turnover. That leads to customer complaints....

Jan 2022
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Manager

We use CareTech Solutions for our service desk. We have worked with them on a pretty detailed level...

Jan 2022
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Manager

There are many layers to healthcare users. We have operational staff, remote users, executives, and...

Jan 2022
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Manager

We do not run into any nickel-and-diming with CareTech Solutions. We have a really good relationship...

Jan 2022
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Manager

The one area that still irks us is password resets. We need to drive down costs. CareTech Solutions...

Jan 2022
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Manager

CareTech Solutions has definitely met our expectations, but I wouldn’t say they have exceeded them....

Jan 2022
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Manager

CareTech Solutions’ staff pretty much understands what we need. It is just a matter of getting the...

Jan 2022
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Manager

CareTech Solutions has developed their own ticketing system. Sometimes it works the way it needs to,...

Jan 2022
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Manager

We have been pretty pleased with CareTech Solutions’ executives. We have their attention, so anytime...

Jan 2022
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Manager

Whether I would recommend CareTech Solutions to others would depend on what the other person is...

Jan 2022
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Director

CareTech Solutions records all the calls, and they will send us the recordings if we have any...

Dec 2021
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Director

CareTech Solutions could work on staff retention. They have a high turnover rate. We have issues...

Dec 2021
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VP/Other Executive

For the most part, CareTech Solutions does do a pretty good job. They aren’t perfect, and sometimes...

Dec 2021
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VP/Other Executive

There are times when CareTech Solutions will route a call about an issue to the wrong person, but...

Dec 2021
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VP/Other Executive

We have had CareTech Solutions for a long time, and we just renewed our contract. The firm does a...

Dec 2021
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VP/Other Executive

CareTech Solutions' performance is pretty good. They have a small group of people who do a great job...

Nov 2021
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