HTC Global Solutions Partial IT Outsourcing
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Ryan Oliver
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User Commentary

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VP/Other Executive

Tools and Methodology

HTC Global Services does a good job of trying to reduce pain points, but HTC Global Services needs...

Sep 2022
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VP/Other Executive

ROI and Cost

We are definitely getting our money's worth with HTC Global Services. We compare what we are getting...

Sep 2022
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VP/Other Executive

Project Results

We set our standards pretty high. Sometimes, meeting our expectations requires some conversations...

Sep 2022
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VP/Other Executive

Tools and Methodology

Outside of our service desk, HTC Global Services is trying to be strategic, but strategy is still a...

Sep 2022
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VP/Other Executive

Tools and Methodology

HTC Global Services assists with our help desk. Overall, our service desk improved since when it was...

Sep 2022
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VP/Other Executive

Relationship

HTC Global Services has gone through a lot of leadership changes recently. I have concerns about HTC...

Sep 2022
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Manager

Relationship

I don’t know that HTC Global has consistently exceeded our expectations, but the firm has certainly...

Mar 2022
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Manager

People and Knowledge

HTC Global is fairly knowledgeable. At times, we have asked for their insight on how they have...

Mar 2022
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Manager

Relationship

We have recommended HTC Global in the past. We have a very good partnership with the firm. Our...

Mar 2022
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Manager

Relationship

I don’t have any suggestions for HTC Global. When we have issues, they are usually related to...

Mar 2022
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Manager

Relationship

Overall, our end users are satisfied with HTC Global’s services. Sometimes, when users call about an...

Mar 2022
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Manager

Future Outlook

I don't know whether we have had any debates or disagreements with HTC Global. Our organization is...

Mar 2022
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Manager

Project Results

HTC Global’s biggest strengths are their flexibility for increasing coverage on the fly as well as...

Jan 2022
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Manager

Tools and Methodology

I wish I had more visibility into call volumes. I would like to run reports on the calls that HTC...

Jan 2022
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Director

Relationship

As the market has evolved, some of HTC Global's clients have just evaporated. As a company, they...

Jan 2022
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Director

People and Knowledge

The firm has some interest in robotic process automation. We haven't done any of that with them...

Jan 2022
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Director

Future Outlook

As we look at outsourcing in the future, it will be for burst-type activities. We don't have the...

Jan 2022
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Director

Sales and Contracting

HTC Global has been very good with their contracts. They don't nickel-and-dime us.

Jan 2022
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CIO

Relationship

The firm provides 24/7 help desk support. We can attract and keep great people, but at a certain...

Jan 2022
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Director

People and Knowledge

The firm's help desk is good, but they have a lot of turnover. That leads to customer complaints....

Jan 2022
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Manager

Relationship

We use CareTech Solutions for our service desk. We have worked with them on a pretty detailed level...

Jan 2022
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Manager

Other Observations

There are many layers to healthcare users. We have operational staff, remote users, executives, and...

Jan 2022
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Manager

ROI and Cost

We do not run into any nickel-and-diming with CareTech Solutions. We have a really good relationship...

Jan 2022
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Manager

ROI and Cost

The one area that still irks us is password resets. We need to drive down costs. CareTech Solutions...

Jan 2022
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Manager

Other Observations

CareTech Solutions has definitely met our expectations, but I wouldn’t say they have exceeded them....

Jan 2022
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Manager

Other Observations

CareTech Solutions’ staff pretty much understands what we need. It is just a matter of getting the...

Jan 2022
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Manager

Relationship

CareTech Solutions has developed their own ticketing system. Sometimes it works the way it needs to,...

Jan 2022
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Manager

Relationship

We have been pretty pleased with CareTech Solutions’ executives. We have their attention, so anytime...

Jan 2022
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Manager

Relationship

Whether I would recommend CareTech Solutions to others would depend on what the other person is...

Jan 2022
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Director

Tools and Methodology

CareTech Solutions records all the calls, and they will send us the recordings if we have any...

Dec 2021
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Director

Tools and Methodology

CareTech Solutions could work on staff retention. They have a high turnover rate. We have issues...

Dec 2021
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VP/Other Executive

Relationship

For the most part, CareTech Solutions does do a pretty good job. They aren’t perfect, and sometimes...

Dec 2021
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VP/Other Executive

Tools and Methodology

There are times when CareTech Solutions will route a call about an issue to the wrong person, but...

Dec 2021
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VP/Other Executive

ROI and Cost

We have had CareTech Solutions for a long time, and we just renewed our contract. The firm does a...

Dec 2021
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VP/Other Executive

People and Knowledge

CareTech Solutions' performance is pretty good. They have a small group of people who do a great job...

Nov 2021
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