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Relationship, Relationship
Our team brings innovative ideas to the firm’s team, and the firm will do what we ask, but they...
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Operations, Operations
HTC Global Services is great at execution. Their implementation of our projects is just phenomenal....
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Relationship, Relationship, Operations
We have an assigned HTC Global Services representative, and they are extremely responsive; most...
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Relationship, Relationship, Value
We have been using HTC Global Services for a long time, so we have spent quite a bit of time telling...
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Relationship, Relationship
The firm is very receptive and involved.
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Relationship, Relationship
I want to strengthen our relationship with HTC Global Services because I like working with them. I...
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Value, Value, Value
We don't really have arguments or issues around what the firm is charging us. If anything, the firm...
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Relationship, Relationship, Relationship, Services
The firm is all over follow-up. If we have an escalation, the firm will take it and reach back out...
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Relationship, Relationship, Relationship
HTC Global Services’ people resolved calls with very high resolution and did a very good job helping...
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Loyalty, Loyalty, Loyalty
We decided to go with HTC Global Services because we wanted to work with the high-caliber...
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Relationship, Relationship, Relationship, Services
HTC Global Services was a great partner, they were always there to listen, and for the most part,...
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Relationship, Relationship, Relationship
Our relationship with our previous firm was lacking; they gave us a lot of lip service. But the...
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Relationship, Relationship, Relationship, Value, Value, Value
Thanks to HTC Global Services, we have seen the call handling time decrease significantly. HTC...
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Relationship, Relationship, Relationship
Every once in a while, we get somebody from the firm who is new or who doesn't have the best...
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Relationship, Relationship, Relationship
We rarely have to escalate things up the firm’s organization. When we do, the question typically...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
HTC Global Services had dedication and passion to make sure the whole project went well, and they...
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Value, Value, Value
I do not believe that HTC Global Services is unfavorable in terms of pricing. For example, when we...
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Relationship, Relationship, Relationship
The resources that we source from HTC Global Services in general are quality candidates, and we get...
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Relationship, Relationship, Relationship
HTC Global Services doesn’t always exceed expectations. For instance, we have had a couple of...
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Relationship, Relationship, Relationship
The HTC Global Services representative that works with us is very accountable and easy to get ahold...
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Value, Value, Value
HTC Global Services does not initially avoid charging for every little thing, but they are very...
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Relationship, Relationship, Relationship
HTC Global Services’ executive team is really present and engaged. They are regularly connecting...
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