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HTC Global Solutions Partial IT Outsourcing
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Ryan Oliver
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User Commentary

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Director

As the market has evolved, some of HTC Global's clients have just evaporated. As a company, they...

Jan 2022
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Director

The firm has some interest in robotic process automation. We haven't done any of that with them...

Jan 2022
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Director

As we look at outsourcing in the future, it will be for burst-type activities. We don't have the...

Jan 2022
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Director

HTC Global has been very good with their contracts. They don't nickel-and-dime us.

Jan 2022
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CIO

The firm provides 24/7 help desk support. We can attract and keep great people, but at a certain...

Jan 2022
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Director

The firm's help desk is good, but they have a lot of turnover. That leads to customer complaints....

Jan 2022
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Manager

We use CareTech Solutions for our service desk. We have worked with them on a pretty detailed level...

Jan 2022
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Manager

There are many layers to healthcare users. We have operational staff, remote users, executives, and...

Jan 2022
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Manager

We do not run into any nickel-and-diming with CareTech Solutions. We have a really good relationship...

Jan 2022
||
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Manager

The one area that still irks us is password resets. We need to drive down costs. CareTech Solutions...

Jan 2022
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Manager

CareTech Solutions has definitely met our expectations, but I wouldn’t say they have exceeded them....

Jan 2022
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Manager

CareTech Solutions’ staff pretty much understands what we need. It is just a matter of getting the...

Jan 2022
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Manager

CareTech Solutions has developed their own ticketing system. Sometimes it works the way it needs to,...

Jan 2022
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Manager

We have been pretty pleased with CareTech Solutions’ executives. We have their attention, so anytime...

Jan 2022
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(0)
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Manager

Whether I would recommend CareTech Solutions to others would depend on what the other person is...

Jan 2022
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Director

CareTech Solutions records all the calls, and they will send us the recordings if we have any...

Dec 2021
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Director

CareTech Solutions could work on staff retention. They have a high turnover rate. We have issues...

Dec 2021
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VP/Other Executive

For the most part, CareTech Solutions does do a pretty good job. They aren’t perfect, and sometimes...

Dec 2021
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VP/Other Executive

There are times when CareTech Solutions will route a call about an issue to the wrong person, but...

Dec 2021
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VP/Other Executive

We have had CareTech Solutions for a long time, and we just renewed our contract. The firm does a...

Dec 2021
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VP/Other Executive

CareTech Solutions' performance is pretty good. They have a small group of people who do a great job...

Nov 2021
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Director

We had to buy the firm's service because we couldn't expand our resources. We didn't have the space....

Mar 2021
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Director

The firm put in a lot of effort to make sure that their services match what we currently provide to...

Mar 2021
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Director

When we were looking to outsourcing, we looked at different firms to see how well they performed and...

Mar 2021
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Director

The firm needs to better understand our end users' needs. We want the firm to understand the service...

Mar 2021
||
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Manager

CareTech Solutions provides a 24/7 help desk for our users. Based on the metrics, CareTech Solutions...

Mar 2021
||
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Manager

CareTech Solutions has their Pulse services, which monitor our connections and certain pieces of...

Mar 2021
||
(0)
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Manager

CareTech Solutions has put out some robots. The robots are PCs that sit in different buildings in...

Mar 2021
||
(0)
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Manager

CareTech Solutions sometimes exceeds expectations, but I can't say that they continually do so. They...

Mar 2021
||
(0)
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Manager

The executives aren't around too much. They have assigned people who take good care of us, but we...

Mar 2021
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Manager

I would like to see more involvement from a project management standpoint. CareTech Solutions will...

Mar 2021
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