MaaS360 Mobile Device Management Comments

 

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Current Time Inside Cache Tag Helper: 9/26/2020 5:58:33 AM and Model.EvProductId = 70656

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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

We have expanded our use of MaaS360 Mobile Device Management, and IBM has expanded the system's...

Sep 2019
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CISO

Other Observations & Comments

My impression is that the MDM market has become stagnant. I haven't seen anything groundbreaking...

May 2019
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CISO

Technology

The product is working well enough and doesn't cause the users any pain. It runs reliably, so we...

May 2019
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CISO

Functionality and Upgrades

I would like to see an antimalware piece or an intrusion-detection piece bundled in with an MDM...

May 2019
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CISO

Functionality and Upgrades

The product continues to work as advertised. It has saved us a lot of trouble with lost or stolen...

May 2019
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CISO

Technology

MaaS360 Mobile Device Management largely does what it is intended to do. We have run into some...

May 2019
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CISO

Lessons Learned

The ease of use of MaaS360 Mobile Device Management is very dependent on the end user. The value of...

May 2019
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CISO

Service and Support

IBM's support is a bit spotty. We often get answers that are just plain wrong the first time around,...

May 2019
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CISO

Technology

IBM's product is a safe harbor for our users. When we have installed it on a device and that device...

May 2019
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CISO

Functionality and Upgrades

There is one huge flaw in the product. There isn't anything that stops the end user or our IS...

May 2019
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Director

Other Observations & Comments

Our experience with the IBM tool has been pretty good. We struggled a bit initially with the...

May 2019
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Director

Service and Support

We implemented the tool before IBM acquired it. Now that the product has the full resource pool of...

May 2019
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Director

Functionality and Upgrades

With the new cloud-based platform that we have brought online, the product quality is great. I have...

May 2019
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Director

Interfacing and Integration

We integrated some other products with the IBM tool, and the connection works just fine.

May 2019
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Director

Relationship

I don't know whether we ever get in touch with any IBM executives. Before IBM acquired the product,...

May 2019
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Director

Other Observations & Comments

The IBM tool is doing everything that we need it to do. The only issue we have is our ability to...

May 2019
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Director

Functionality and Upgrades

We implemented the IBM tool for a very specific reason. It is doing exactly what we need it to do....

May 2019
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Analyst/Coordinator

Relationship

We really do like the system; it is one of the better products out there. We have had some issues...

May 2019
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Analyst/Coordinator

Other Observations & Comments

Overall, the system is awesome. It has more features than other products we looked at. But once our...

May 2019
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Analyst/Coordinator

Service and Support

IBM’s support has gotten better recently, and they ended up doing a lot of rearrangement and...

May 2019
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Analyst/Coordinator

Functionality and Upgrades

IBM is planning on changing the interface and introducing new IDs, but we haven’t seen them yet. IBM...

May 2019
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Analyst/Coordinator

Functionality and Upgrades

We have end users that utilize the app, and we immediately put our secure email on the app. There is...

May 2019
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Manager

Other Observations & Comments

The capabilities of MaaS360 Mobile Device Management and our former vendor's product are not all...

Mar 2019
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Manager

Implementation and Training

IBM doesn't offer much training. They sent us to their website, and their website is not good....

Mar 2019
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Manager

Service and Support

When I know something has gone bad, I can chat with somebody at IBM and explain what is going on and...

Mar 2019
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Manager

Functionality and Upgrades

MaaS360 Mobile Device Management works fairly well. The setup process for one type of operating...

Mar 2019
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Manager

Functionality and Upgrades

There is no standard way to use MaaS360 Mobile Device Management across both types of operating...

Mar 2019
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Manager

Functionality and Upgrades

The one thing that is a huge differentiator when comparing MaaS360 Mobile Device Management with...

Mar 2019
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Manager

Technology

MaaS360 Mobile Device Management works pretty well for what we are trying to do. It works on all of...

Mar 2019
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Manager

ROI / Cost (care and feeding)

IBM wraps things in different tiers. I understand that IBM has to set up emails on their end, but if...

Mar 2019
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CIO

Service and Support

IBM hasn’t provided a lot of updates to the system, but the support has been good whenever I have...

Jan 2019
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CIO

Functionality and Upgrades

The system is working well. It is doing what we need it to do. We don’t necessarily have a huge...

Jan 2019
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CIO

Functionality and Upgrades

The system does what it is supposed to do, but it doesn’t really drive outcomes. It allows us to...

Jan 2019
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CIO

Technology

IBM’s system is pretty solid, but it isn’t consistent on all mobile platforms. That is a bit of an...

Jan 2019
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Director

Functionality and Upgrades

MaaS360 Mobile Device Management has been fine. We don't have complaints about it, and we have...

Jan 2019
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Manager

Service and Support

There is a huge disconnect with IBM’s support. Our account manager never contacts us. The manager...

Jan 2019
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Manager

Service and Support

I have other IBM products, and the support isn’t nearly as bad as it is with MaaS360 Mobile Device...

Jan 2019
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CMIO

Functionality and Upgrades

I don’t really know what IBM could do better. Once we pick a vendor, we don’t look at other vendors....

Jan 2019
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CMIO

Functionality and Upgrades

The system doesn’t have the functionality to be secure. That is frustrating.

Jan 2019
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CIO

Service and Support

We lacked engagement from IBM during the training and implementation. That was very difficult. The...

Jan 2019
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CIO

Future Outlook

MaaS360 Mobile Device Management did the fundamentals fairly well, but after it was acquired by IBM,...

Jan 2019
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CISO

Other Observations & Comments

My team is somewhat happy with the system’s ease of use. There is still a lot of noise and...

Dec 2018
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CISO

Other Observations & Comments

IBM doesn’t support our integration goals very much, but that is less about the system and more...

Dec 2018
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CISO

Other Observations & Comments

From an end-user perspective, there isn’t a lot of difference between using the system on Apple...

Dec 2018
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CISO

Other Observations & Comments

The system can containerize emails and calendars. We haven’t been able to implement that capability...

Dec 2018
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CISO

Other Observations & Comments

I wouldn’t strongly recommend the system, but I would recommend it as an option to look at because...

Dec 2018
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CISO

Implementation and Training

IBM helped us set up the system, but the setup was painful and took a fair amount of time. Different...

Dec 2018
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CISO

Service and Support

I have not been super impressed with IBM’s support. Over time, we have put in requests for some...

Dec 2018
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CISO

Functionality and Upgrades

The promise during the sales cycle was that we would be able to segregate our business things from...

Dec 2018
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CISO

ROI / Cost (care and feeding)

We have had some successes using the system. We located a lost device for one of our executives, and...

Dec 2018
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CISO

ROI / Cost (care and feeding)

With the way we have the system set up, the value we receive isn’t exceptionally high. There isn’t...

Dec 2018
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CISO

Win/Loss - Why they were selected (by current clients)

We did testing and a proof of concept with IBM and another vendor. There was very little difference...

Dec 2018
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Manager

Other Observations & Comments

I haven't had a lot of negative experiences with MaaS360 Mobile Device Management. My biggest...

Dec 2018
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Manager

Service and Support

One thing that I like about MaaS360 Mobile Device Management is that there is an instant-chat...

Dec 2018
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Manager

Functionality and Upgrades

MaaS360 Mobile Device Management is a simple product to manage. I didn't expect much or get a lot of...

Dec 2018
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Manager

Functionality and Upgrades

Overall, I have been satisfied with MaaS360 Mobile Device Management. It has met our needs. Despite...

Dec 2018
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Manager

Functionality and Upgrades

Overall, MaaS360 Mobile Device Management is pretty self-explanatory and simple to navigate. We can...

Dec 2018
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Manager

Win/Loss - Why they were selected (by current clients)

We went with the product primarily because we were having some email issues. IBM provided a secure...

Dec 2018
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Director

Other Observations & Comments

The IBM tool is pretty easy to set up and get going. From a high level, it isn’t too difficult. Our...

Nov 2018
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Director

Implementation and Training

The product support from IBM is pretty good, but the training wasn’t as thorough as it could have...

Nov 2018
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Director

Functionality and Upgrades

The IBM tool could be a little more intelligent. The tool talks with our Active Directory, but if...

Nov 2018
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Analyst/Coordinator

Implementation and Training

IBM is very responsive with their support. They have a number of channels. MaaS360 Mobile Device...

Nov 2018
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Director

Implementation and Training

We like the price of MaaS360 Mobile Device Management compared to other solutions. It is a fairly...

Nov 2018
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Director

Functionality and Upgrades

IBM doesn't nickel-and-dime us for Maas360 Mobile Device Management. The solution is subscription...

Nov 2018
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Director

Relationship

We had some issues rolling out Maas360 Mobile Device Management to our customers. Some people had...

Nov 2018
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CISO

Functionality and Upgrades

The IBM product is solid, and we get very good support from the vendor. The product has gone through...

Nov 2018
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CISO

Technology

The product works a bit differently on the Apple and Android devices. I have seen demonstrations of...

Nov 2018
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CISO

Other Observations & Comments

When IBM acquired the product, we hoped that IBM's might and size would enable them to work with...

Nov 2018
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CISO

Relationship

I was trying to work with the vendor to build a feature enhancement for something, but the process...

Nov 2018
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Analyst/Coordinator

Functionality and Upgrades

We use IBM's cloud-based solution with MaaS360 Mobile Device Management. The portal and other things...

Apr 2018
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Analyst/Coordinator

Functionality and Upgrades

Unfortunately, the only apps I can remove remotely are the branded apps on MaaS360 Mobile Device...

Apr 2018
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Analyst/Coordinator

Service and Support

IBM used to have amazing customer service; it was awesome. They were great and responsive. I could...

Apr 2018
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Analyst/Coordinator

Technology

We haven't had a problem with using MaaS360 Mobile Device Management on different platforms. The...

Apr 2018
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Analyst/Coordinator

Functionality and Upgrades

MaaS360 Mobile Device Management is very containerized, and that is great. I don't let anything talk...

Apr 2018
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Analyst/Coordinator

ROI / Cost (care and feeding)

The nickel-and-diming depends on the sales representative. We once had a representative who was very...

Apr 2018
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Analyst/Coordinator

ROI / Cost (care and feeding)

IBM has different ways of pricing things. The per-device pricing works best for us, but some people...

Apr 2018
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Analyst/Coordinator

Implementation and Training

We had someone walk us through the process of setting up the environment on our exchange servers....

Apr 2018
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Analyst/Coordinator

Functionality and Upgrades

The development of MaaS360 Mobile Device Management is at a good place. There are some pieces that I...

Apr 2018
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Analyst/Coordinator

Functionality and Upgrades

My phone users don't really use the laptops, but the phones are very easy for them to use. MaaS360...

Apr 2018
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Analyst/Coordinator

Functionality and Upgrades

MaaS360 Mobile Device Management can help me install apps from the App Store or Google Play. That is...

Apr 2018
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CIO

ROI / Cost (care and feeding)

MaaS360 Mobile Device Management works well for us. We like it, and it is easy to install. We have...

Apr 2018
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CISO

ROI / Cost (care and feeding)

We just don't feel like we get the value we need from IBM. We have had projects with IBM in the...

Dec 2017
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CISO

Other Observations & Comments

We have MaaS360 Mobile Device Management, but we acquired a hospital that uses a different system....

Nov 2017
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Manager

Service and Support

IBM has improved their support. We have a really knowledgeable technical account manager that knows...

Nov 2017
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Manager

Other Observations & Comments

We can’t find a good reason to move away from IBM. Mobile device systems are all very similar in...

Nov 2017
 Helpful