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IBM Watson Artificial Intelligence Comments
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KLAS Research Director - Ryan Pretnik
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Ryan Pretnik

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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

IBM Watson Artificial Intelligence is pretty easy to use. It seems like IBM is always trying...

Dec 2020
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Analyst/Coordinator

Functionality and Upgrades

IBM Watson Artificial Intelligence is useful for the people on the front line who are taking care of...

Dec 2020
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Analyst/Coordinator

Functionality and Upgrades

IBM is working to integrate with another database because IBM is very big on data. I am hoping that...

Dec 2020
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Manager

Implementation and Training

The vendor came on-site, gave us at-the-elbow support for the implementation, helped providers and...

Aug 2020
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Manager

Interfacing and Integration

The solution is fully integrated into our EHR. If a nurse is administering medication and has a...

Aug 2020
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Manager

Functionality and Upgrades

The product is very good at understanding natural language. If we misspell a word, the solution asks...

Aug 2020
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Manager

Functionality and Upgrades

I want a bidirectional feed at some point. I don’t want our providers and nurses to continue to have...

Aug 2020
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Manager

Relationship

The vendor was very responsive to suggestions, and when we wanted to implement a change or provide...

Aug 2020
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Manager

Functionality and Upgrades

The system is pretty cutting edge. The vendor is always updating things and coming out with new...

Aug 2020
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Manager

Relationship

We have interacted with executive-level people, and they are very responsive, down to earth, and...

Aug 2020
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Manager

Functionality and Upgrades

A lot of our outcomes are information based; the outcomes are providing education and things like...

Aug 2020
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Manager

ROI / Cost (care and feeding)

We really can’t put a price on the time that has been saved or on the questions that no longer go...

Aug 2020
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Manager

ROI / Cost (care and feeding)

I would give a 10-out-of-10 recommendation for the solution. It is great. IBM is continually working...

Aug 2020
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Manager

ROI / Cost (care and feeding)

The cost of the platform is fixed, but there are a lot of other added costs. For the most part, I...

Apr 2020
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Manager

Other Observations & Comments

The ease of use depends on the end user. IBM's model is more friendly for someone who doesn't know...

Apr 2020
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Manager

Functionality and Upgrades

IBM is doing some enhancements, and I think we will have those enhancements in the third quarter. I...

Apr 2020
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Manager

Functionality and Upgrades

The system's low usability in the developmental area drives a lower understanding of data science...

Apr 2020
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Manager

Interfacing and Integration

IBM has done well at integrating their platform in a HIPAA compliant location, and that is a real...

Apr 2020
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Manager

Technology

Because we installed the product quickly and have kept up with updates, we have more uptime than we...

Apr 2020
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Manager

Other Observations & Comments

We are in an ongoing conversation about the ability to share data on breaches. I don't think...

Apr 2020
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Manager

Service and Support

I have had a lot of trouble with the speed of the cloud support people. There are workarounds. I...

Apr 2020
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Manager

Functionality and Upgrades

Our developers want better back-end access to the servers. That isn't a huge deal. There is an...

Apr 2020
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Manager

Other Observations & Comments

Right now, we are building out an entire analytics feature on the cloud, and we want IBM to increase...

Apr 2020
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