IBM Watson Artificial Intelligence Comments

 

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Current Time Inside Cache Tag Helper: 10/1/2020 9:58:48 AM and Model.EvProductId = 212712

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User Commentary

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Manager

Implementation and Training

The vendor came on-site, gave us at-the-elbow support for the implementation, helped providers and...

Aug 2020
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Manager

Interfacing and Integration

The solution is fully integrated into our EHR. If a nurse is administering medication and has a...

Aug 2020
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Manager

Functionality and Upgrades

The product is very good at understanding natural language. If we misspell a word, the solution asks...

Aug 2020
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Manager

Functionality and Upgrades

I want a bidirectional feed at some point. I don’t want our providers and nurses to continue to have...

Aug 2020
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Manager

Relationship

The vendor was very responsive to suggestions, and when we wanted to implement a change or provide...

Aug 2020
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Manager

Functionality and Upgrades

The system is pretty cutting edge. The vendor is always updating things and coming out with new...

Aug 2020
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Manager

Relationship

We have interacted with executive-level people, and they are very responsive, down to earth, and...

Aug 2020
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Manager

Functionality and Upgrades

A lot of our outcomes are information based; the outcomes are providing education and things like...

Aug 2020
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Manager

ROI / Cost (care and feeding)

We really can’t put a price on the time that has been saved or on the questions that no longer go...

Aug 2020
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Manager

ROI / Cost (care and feeding)

I would give a 10-out-of-10 recommendation for the solution. It is great. IBM is continually working...

Aug 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

The cost of the platform is fixed, but there are a lot of other added costs. For the most part, I...

Apr 2020
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Manager

Other Observations & Comments

The ease of use depends on the end user. IBM's model is more friendly for someone who doesn't know...

Apr 2020
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Manager

Functionality and Upgrades

IBM is doing some enhancements, and I think we will have those enhancements in the third quarter. I...

Apr 2020
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Manager

Functionality and Upgrades

The system's low usability in the developmental area drives a lower understanding of data science...

Apr 2020
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Manager

Interfacing and Integration

IBM has done well at integrating their platform in a HIPAA compliant location, and that is a real...

Apr 2020
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Manager

Technology

Because we installed the product quickly and have kept up with updates, we have more uptime than we...

Apr 2020
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Manager

Other Observations & Comments

We are in an ongoing conversation about the ability to share data on breaches. I don't think...

Apr 2020
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Manager

Service and Support

I have had a lot of trouble with the speed of the cloud support people. There are workarounds. I...

Apr 2020
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Manager

Functionality and Upgrades

Our developers want better back-end access to the servers. That isn't a huge deal. There is an...

Apr 2020
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Manager

Other Observations & Comments

Right now, we are building out an entire analytics feature on the cloud, and we want IBM to increase...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

The system doesn't give me the information I need. I can get only superficial information. If I ask...

Aug 2019
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Analyst/Coordinator

Functionality and Upgrades

When the system was being rolled out, it seemed very primitive. IBM said that the system learns more...

Aug 2019
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Analyst/Coordinator

Functionality and Upgrades

The system could be more specific. It answers questions vaguely. I wish there were a way to filter...

Aug 2019
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Analyst/Coordinator

Lessons Learned

Potential customers should have user training to see whether the system works for their hospital....

Aug 2019
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Physician

Functionality and Upgrades

We use the product to help educate our patients. We like to see what the system comes up with...

Aug 2019
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Physician

Technology

The product is extremely up to date. As soon as something is discussed in a press conference, the...

Aug 2019
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Physician

ROI / Cost (care and feeding)

We hope the system is part of our long-term plans. That depends on how much the vendor continues to...

Aug 2019
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Physician

ROI / Cost (care and feeding)

If we were starting over with the product, we would negotiate a lower price. The vendor hasn't...

Aug 2019
 Helpful

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Director

Future Outlook

IBM Watson Health shares their best practices and what they see from other clients. They are still...

Jul 2019
 Helpful

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Director

Implementation and Training

The big improvements that IBM Watson Health could make are to do more education and to grow the...

Jul 2019
 Helpful

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Director

Relationship

IBM Watson Health's executive involvement has been really great. The executives have really helped...

Jul 2019
 Helpful

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Director

Functionality and Upgrades

In almost all use cases, the medicine shows in the product, and then there is a button that we can...

Jul 2019
 Helpful

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Director

Relationship

Our relationship with IBM is the greatest relationship that I have ever had.

Jun 2019
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Director

ROI / Cost (care and feeding)

IBM approached us. We had a problem at the time, and we needed to work on it together. The product...

Jun 2019
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Director

Future Outlook

In the future, Watson is going to be involved with data validation, and we will work with them for...

Jun 2019
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Manager

ROI / Cost (care and feeding)

We have had very positive outcomes from IBM Watson Health's product. There are always things that...

May 2019
 Helpful

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Manager

Other Observations & Comments

IBM Watson Health's product is capable of integration, but we don't do much of that because it can...

May 2019
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Manager

Service and Support

IBM Watson Health's support people are pretty proactive, and they talk to us all the time. They...

May 2019
 Helpful

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Manager

Future Outlook

Right now we are planning on keeping IBM Watson Health's product long term. The cloud gives us a...

May 2019
 Helpful

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Manager

Service and Support

IBM Watson Health has changed the people that we work with too much, and they have had a lot of...

May 2019
 Helpful

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Manager

Functionality and Upgrades

Our executives have had huge distrust in machine learning and AI. We spend a lot of money on vendors...

May 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

We have been chasing large amounts of money. We have succeeded in providing analytics in IBM Watson...

May 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

IBM Watson Health made it possible for our programmers and analysts to operate together as well as...

May 2019
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Manager

Relationship

IBM Watson Health has been very supportive of our outcomes, and we have a very collaborative working...

May 2019
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Manager

Functionality and Upgrades

We were looking for a solution for dealing with our Medicare population. We were struggling to join...

May 2019
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Manager

ROI / Cost (care and feeding)

Most of the work we are doing with IBM Watson Health is more traditional machine learning. We have...

May 2019
 Helpful

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Manager

Functionality and Upgrades

We didn't know about the artificial intelligence space before we got this product. We were just...

May 2019
 Helpful

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Manager

Service and Support

IBM is very responsive, and they have a quick turnaround time. We ask a lot of questions, and they...

May 2019
 Helpful

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Manager

Relationship

IBM has gone above and beyond what they put in the contract to make sure that anything we work on is...

May 2019
 Helpful

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Director

Service and Support

IBM Watson Health is there for us when we need them to be. They are very helpful. At the end of the...

May 2019
 Helpful

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Director

Implementation and Training

Anytime we add a new person, IBM Watson Health provides training for that person.

May 2019
 Helpful

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Director

Functionality and Upgrades

When we started using the platform, the data input was different. IBM Watson Health has...

May 2019
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