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IBM iConnect Access (Image Exchange) Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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User Commentary

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Analyst/Coordinator

We have expanded Image Exchange usage, and our experience has still been really solid. IBM Watson...

Jun 2021
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Analyst/Coordinator

We have worked through our account executive to bring some of the issues up, and they have...

Jun 2021
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Analyst/Coordinator

We met the goal of trying to get things in an image exchange workflow and getting things to be more...

Jun 2021
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Analyst/Coordinator

I believe that we will be moving on to another product because of low satisfaction with IBM iConnect...

Jun 2021
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Analyst/Coordinator

I have had a lot of timelines slip with IBM Watson Health where they said that something would be...

Jun 2021
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CEO/President

The image exchange portion of IBM iConnect Access is good, and we use it, but I would not say that...

Jun 2021
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CEO/President

The integration with IBM iConnect Access has been good. That has been one advantage to having a...

Jun 2021
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Manager

The resourcing for implementations and the escalation of go-live issues are difficult. We did an...

Jun 2021
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Manager

There are a lot of struggles with our customers requiring Java installations and upgrades. There is...

Jun 2021
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Manager

The ease of use is where the system is really bad. We seem to have troubles with uploading. Not all...

Jun 2021
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Manager

There is no proactive service for the system. It was extremely frustrating that after we did our...

Jun 2021
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Analyst/Coordinator

The system is not quite simple to use for our end users. It is still a work in progress. But the...

Apr 2021
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Analyst/Coordinator

There are very few people that support the system. It isn't like we get ahold of an engineer...

Apr 2021
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Analyst/Coordinator

Initially, we were going through growing pains and having problems with the system crashing a lot....

Apr 2021
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Manager

The system is very good, but it is not so good at image sharing. IBM Watson Health just doesn’t do...

Apr 2021
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Manager

The support from the vendor is very good. We typically don’t have a lot of issues with the system,...

Apr 2021
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Manager

Because of the system's capabilities, it is a viable purchase. The system is pretty easy to use.

Apr 2021
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Manager

Image Exchange is a good system. It has a lot of added functionality. One-way viewing is robust, but...

Apr 2021
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Manager

We have great support from the vendor. They do great work and communicate very well with me. I speak...

Apr 2021
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Manager

We probably wouldn't purchase IBM iConnect Access again. Its purpose is to exchange imaging with...

Apr 2021
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Manager

We look at the other competitors in the market, and there is a lot more customizability and...

Apr 2021
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Manager

We have had challenges. The support people are relatively responsive, but we have had to tell them...

Apr 2021
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Manager

I haven't been able to locate any training for IBM iConnect Access. I searched on the vendor's...

Apr 2021
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Manager

IBM iConnect Access is a solid system. I like having the ability to send exams directly to end...

Feb 2021
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Manager

I would like to see some improvements with the solution's size limitations. We were initially...

Feb 2021
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Analyst/Coordinator

I don't feel like the vendor put a lot of effort into the image exchange portion of this product....

Jan 2021
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Manager

IBM iConnect Access saves us time with patient care. We have a lot of transfers that come into our...

Dec 2020
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Manager

I love IBM Watson Health's support team. The team members are so great. We had a huge problem that...

Dec 2020
||
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CIO

We primarily use IBM iConnect Access for referring physicians, but there has been some discussion on...

Dec 2020
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(0)
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Director

We have been able to reduce the amount of CD burning, and that has saved us time and money. We still...

Dec 2020
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Manager

The vendor does really great implementations, and the system works pretty well. We have fairly...

Nov 2020
||
(0)
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Manager

IBM Watson Health keeps their promises, but it takes them a long time to deliver.

Nov 2020
||
(0)
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CIO

IBM iConnect Access' solution and code are bulletproof on the image exchange side. I am not sure...

Oct 2020
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(0)
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Analyst/Coordinator

The vendor is working on making the quality better. There are a couple of main types of visits that...

Aug 2020
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Analyst/Coordinator

The vendor isn’t very proactive. The system doesn’t go down very often, but it does sometimes go...

Aug 2020
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Analyst/Coordinator

The executives are around us all the time, but they know that there are a lot of possible future...

Aug 2020
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Analyst/Coordinator

The vendor is going to be very proactive in terms of showing the upcoming year’s road map. We have...

Aug 2020
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Manager

I don’t know how much I can talk about contracting, but due to the way we priced things out, we were...

Aug 2020
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Manager

With the product, the vendor is eliminating some of the Java requirements, and that is a hurdle for...

Aug 2020
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