IBM iConnect Access (Image Exchange) Comments

 
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Analyst/Coordinator

Functionality and Upgrades

The vendor is working on making the quality better. There are a couple of main types of visits that...

Aug 2020
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Analyst/Coordinator

Service and Support

The vendor isn’t very proactive. The system doesn’t go down very often, but it does sometimes go...

Aug 2020
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Analyst/Coordinator

Relationship

The executives are around us all the time, but they know that there are a lot of possible future...

Aug 2020
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Analyst/Coordinator

Service and Support

The vendor is going to be very proactive in terms of showing the upcoming year’s road map. We have...

Aug 2020
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Manager

Other Observations & Comments

I don’t know how much I can talk about contracting, but due to the way we priced things out, we were...

Aug 2020
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Manager

Technology

With the product, the vendor is eliminating some of the Java requirements, and that is a hurdle for...

Aug 2020
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Manager

ROI / Cost (care and feeding)

I would for sure say the vendor avoids charging for every little thing, and we have received our...

May 2020
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Director

ROI / Cost (care and feeding)

We exchange with a lot of organizations now and have really reduced the number of CDs that we have...

May 2020
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor tries to avoid charging for every little thing, but because the vendor is so siloed, it...

May 2020
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VP/Other Executive

Functionality and Upgrades

I like that we can put the system on every station and that images can be uploaded from anywhere,...

May 2020
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VP/Other Executive

Service and Support

The vendor is not putting enough development into the system. If they had tried to continue to do...

May 2020
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Manager

Functionality and Upgrades

I have nothing good to say about the system. We need a simplified solution. The system is very...

Feb 2020
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Manager

Service and Support

We are looped in pretty well with what the road maps are for the next few versions and major...

Dec 2019
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Manager

Relationship

The software has certainly come a long way. In terms of development, the vendor is relatively up...

Dec 2019
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Manager

Relationship

As the company has become IBM, there have been more resources for the solution available who can...

Dec 2019
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Analyst/Coordinator

Other Observations & Comments

We don't necessarily have any issues with iConnect Access; it works as designed. But there is a...

Nov 2019
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Manager

Implementation and Training

Watson Health Imaging's training was good. The vendor had knowledgeable trainers on-site for several...

Nov 2019
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Manager

Functionality and Upgrades

The system instabilities hinder its use. iConnect Access has a pretty good workflow, but the system...

Nov 2019
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Analyst/Coordinator

Other Observations & Comments

In cardiology, we have implemented iConnect Access. We started working with several different...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

We use iConnect Access to exchange images within our organization and with other organizations....

Oct 2019
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Analyst/Coordinator

Interfacing and Integration

We use iConnect Access both for image exchange and for our universal viewer. The system is...

Oct 2019
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Manager

Functionality and Upgrades

Since the merger, Watson Health Imaging has started to figure out how to make projects’ life cycles...

Oct 2019
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Manager

Implementation and Training

We haven't had training here in two years. We had the training on all of the IBM applications that...

Aug 2019
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Manager

Interfacing and Integration

We use the system in a limited capacity. It is difficult to send information back and forth between...

Aug 2019
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Manager

Service and Support

We would not buy this system again. The biggest reason is that we have had difficulty getting...

Aug 2019
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CIO

Functionality and Upgrades

The product works, but the vendor has really let off the gas. In the early days, Merge was really...

Aug 2019
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CEO/President

Service and Support

The exchange solution needs an overhaul. I am not sure that a lot of work is going into it, and it...

Jul 2019
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Director

Other Observations & Comments

The vendor certainly doesn’t contact me to see how their tool is doing. It is meeting our current...

Jun 2019
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Director

Technology

iConnect Access is meeting our current needs. It continues to be very reliable, very usable, and...

Jun 2019
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Director

Other Observations & Comments

We don't use all of the system's functions. I don't know every piece that we purchased. The piece...

May 2019
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Director

Other Observations & Comments

Whoever decided to use this system had a relationship with Merge. That person was comfortable using...

May 2019
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Director

Implementation and Training

My staff members that use this system didn't get a lot of training. For the upgrade piece, Watson...

May 2019
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Director

ROI / Cost (care and feeding)

The system wasn't expensive. I think the system wasn't expensive because we are only using one piece...

May 2019
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Director

Future Outlook

I hear great things about the product's future. Watson Health Imaging is supposedly doing some nice...

May 2019
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CIO

Relationship

The vendor doesn't do anything for iConnect Access that could be viewed as proactive service. No one...

Apr 2019
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CIO

Implementation and Training

We have never had an issue with upgrading the system. The upgrades are quick and easy, and they...

Apr 2019
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Manager

Service and Support

I don't think the vendor has a lot of support people who truly understand how iConnect Access really...

Apr 2019
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Manager

Functionality and Upgrades

iConnect Access provides a holding pen for studies to land in as designed. That is about the best...

Apr 2019
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Manager

Implementation and Training

iConnect Access provides a nice platform for our referral sites to transmit images over to us for...

Apr 2019
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Manager

Functionality and Upgrades

I would like to see iConnect Access have the ability to do structured reporting. Right now Watson...

Apr 2019
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Manager

Technology

I wish that iConnect Access wasn’t Java based. That is a limitation and a challenge, especially for...

Apr 2019
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Director

Functionality and Upgrades

iConnect Access is almost unusable for an organization of our size. The product might work for a...

Apr 2019
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Director

Relationship

Merge doesn't communicate well with the customer. Their communication is poor. Merge used to...

Apr 2019
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Analyst/Coordinator

Service and Support

The employees who help with implementations and training need a better overall knowledge of the...

Jan 2019
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Analyst/Coordinator

Relationship

The vendor executives are not involved, and I would be more satisfied if they were involved.

Jan 2019
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Manager

Functionality and Upgrades

We implemented iConnect Access, and we having image holding tanks. The implementation and the...

Dec 2018
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Manager

Implementation and Training

We felt like the implementation process on Merge's side was not good. The people who implemented the...

Nov 2018
 Helpful

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Manager

ROI / Cost (care and feeding)

Merge nickel-and-dimes us. They take a few thousand dollars here and there. The nickel-and-diming...

Nov 2018
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VP/Other Executive

Future Outlook

We are going with another vendor. With iConnect Access, the functionality is just not there. Our new...

Jun 2018
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COO

Functionality and Upgrades

The image-sharing and moving images portions of iConnect Access have been good additions for our...

Jun 2018
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COO

Service and Support

We have struggled with IBM because they aren't like Merge. We work with a lot of the same people,...

Jun 2018
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Manager

Relationship

We have a good relationship with our account manager. I don't feel that we have been...

May 2018
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Manager

Interfacing and Integration

For image sharing, our referring sites still struggle to use iConnect Access. The process isn't...

May 2018
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Manager

Implementation and Training

There was no training or implementation help for iConnect Access. We had on-site application...

May 2018
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Manager

Service and Support

The vendor support is now much better at being proactive. We have worked hard to get it there. We...

May 2018
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Manager

Relationship

We like some of the IBM executives, but we don't like others, so IBM has been informed. They know...

May 2018
 Helpful

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Director

Relationship

The Merge people have been distracted by IBM and have not been able to be as responsive or close to...

Feb 2018
 Helpful

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COO

Service and Support

Merge's service and support has decreased in quality. Things haven't been good for Merge customers...

Feb 2018
 Helpful

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COO

Service and Support

Merge's support people are having challenges with turnaround times. They don't fix or resolve things...

Feb 2018
 Helpful

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COO

Functionality and Upgrades

iConnect Access is a good product. It has morphed into multiple products, and the image distribution...

Feb 2018
 Helpful

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COO

ROI / Cost (care and feeding)

Merge's pricing model for their image sharing is good. However, they nickel-and-dime us when we want...

Feb 2018
 Helpful

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Director

Functionality and Upgrades

I wasn't happy with the upgraded solution from Merge at first; we had a lot of struggles. But the...

Feb 2018
 Helpful

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Director

Relationship

I get along great with Merge's top people.

Feb 2018
 Helpful

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Physician

Functionality and Upgrades

The remote access to iConnect Access has improved over time for both radiologists and referring...

Jan 2018
 Helpful

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Physician

Service and Support

Merge’s tech support is usually quite responsive. There have been a couple of things that have been...

Jan 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We like the idea of iConnect Access, but its interface is clunky and slow. The two-factor...

Nov 2017
 Helpful

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Director

Other Observations & Comments

The last time we had an upgrade was over a year ago. That is probably more on the hospital than on...

Sep 2017
 Helpful

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Director

Functionality and Upgrades

Sharing images is difficult at best, and the product is generally not what we expected. We feel that...

Sep 2017
 Helpful

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Director

Relationship

We are getting deeper into enterprise imaging, so we are expanding what we do with iConnect Access....

Sep 2017
 Helpful

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Director

Win/Loss - Why they were selected (by current clients)

One of the advantages of the iConnect Access image exchange tool is that it is a part of the viewer,...

Sep 2017
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Director

Service and Support

The support has been good in general, and Merge has carried us through some of our internal growth...

Sep 2017
 Helpful

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Director

Implementation and Training

We had a good implementation, and our project manger was very helpful. We ran into some snags, and...

Sep 2017
 Helpful

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VP/Other Executive

Functionality and Upgrades

We have used the image-sharing portion of iConnect Access, and things are moving along. We are part...

Sep 2017
 Helpful

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Manager

Technology

The system hasn't matured as we hoped it would. We were hoping that the system would work in a...

Sep 2017
 Helpful

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Manager

Service and Support

We didn't really know what the limitations of the product were early on. When we discovered those...

Sep 2017
 Helpful

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Manager

Service and Support

The vendor is not proactive. They do a small amount of proactive monitoring of the system's health,...

Sep 2017
 Helpful

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Manager

Future Outlook

The vendor has a future version of the system that will address many of our concerns and that will...

Sep 2017
 Helpful

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Director

Service and Support

iConnect Access wasn't ready for release. We find problems and have to wait for Merge to fix them....

Sep 2017
 Helpful

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Director

Functionality and Upgrades

The product is disappointing. iConnect Access stops working; we have had to reboot it and restart...

Sep 2017
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