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IBM iConnect Access (Image Exchange) Comments
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Commentary Summary
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User Commentary
Analyst/Coordinator
The system is not quite simple to use for our end users. It is still a work in progress. But the...
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Analyst/Coordinator
There are very few people that support the system. It isn't like we get ahold of an engineer...
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Analyst/Coordinator
Initially, we were going through growing pains and having problems with the system crashing a lot....
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Manager
The system is very good, but it is not so good at image sharing. IBM Watson Health just doesn’t do...
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Manager
The support from the vendor is very good. We typically don’t have a lot of issues with the system,...
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Manager
Because of the system's capabilities, it is a viable purchase. The system is pretty easy to use.
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Manager
Image Exchange is a good system. It has a lot of added functionality. One-way viewing is robust, but...
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Manager
We have great support from the vendor. They do great work and communicate very well with me. I speak...
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Manager
We probably wouldn't purchase IBM iConnect Access again. Its purpose is to exchange imaging with...
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Manager
We look at the other competitors in the market, and there is a lot more customizability and...
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Manager
We have had challenges. The support people are relatively responsive, but we have had to tell them...
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Manager
I haven't been able to locate any training for IBM iConnect Access. I searched on the vendor's...
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Manager
IBM iConnect Access is a solid system. I like having the ability to send exams directly to end...
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Manager
I would like to see some improvements with the solution's size limitations. We were initially...
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Analyst/Coordinator
I don't feel like the vendor put a lot of effort into the image exchange portion of this product....
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Manager
IBM iConnect Access saves us time with patient care. We have a lot of transfers that come into our...
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Manager
I love IBM Watson Health's support team. The team members are so great. We had a huge problem that...
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CIO
We primarily use IBM iConnect Access for referring physicians, but there has been some discussion on...
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Director
We have been able to reduce the amount of CD burning, and that has saved us time and money. We still...
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Manager
The vendor does really great implementations, and the system works pretty well. We have fairly...
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Manager
IBM Watson Health keeps their promises, but it takes them a long time to deliver.
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CIO
IBM iConnect Access' solution and code are bulletproof on the image exchange side. I am not sure...
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Analyst/Coordinator
The vendor is working on making the quality better. There are a couple of main types of visits that...
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Analyst/Coordinator
The vendor isn’t very proactive. The system doesn’t go down very often, but it does sometimes go...
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Analyst/Coordinator
The executives are around us all the time, but they know that there are a lot of possible future...
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Analyst/Coordinator
The vendor is going to be very proactive in terms of showing the upcoming year’s road map. We have...
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Manager
I don’t know how much I can talk about contracting, but due to the way we priced things out, we were...
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Manager
With the product, the vendor is eliminating some of the Java requirements, and that is a hurdle for...
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