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IBM iConnect Access (Image Exchange) Comments
Subject Expert
Commentary Summary
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User Commentary
Manager
Functionality and Upgrades
The vendor does really great implementations, and the system works pretty well. We have fairly...
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Manager
Sales and Contracting
IBM Watson Health keeps their promises, but it takes them a long time to deliver.
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CIO
Functionality and Upgrades
IBM iConnect Access' solution and code are bulletproof on the image exchange side. I am not sure...
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Analyst/Coordinator
Functionality and Upgrades
The vendor is working on making the quality better. There are a couple of main types of visits that...
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Analyst/Coordinator
Service and Support
The vendor isn’t very proactive. The system doesn’t go down very often, but it does sometimes go...
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Analyst/Coordinator
Relationship
The executives are around us all the time, but they know that there are a lot of possible future...
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Analyst/Coordinator
Service and Support
The vendor is going to be very proactive in terms of showing the upcoming year’s road map. We have...
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Manager
Other Observations & Comments
I don’t know how much I can talk about contracting, but due to the way we priced things out, we were...
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Manager
Technology
With the product, the vendor is eliminating some of the Java requirements, and that is a hurdle for...
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Manager
ROI / Cost (care and feeding)
I would for sure say the vendor avoids charging for every little thing, and we have received our...
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Director
ROI / Cost (care and feeding)
We exchange with a lot of organizations now and have really reduced the number of CDs that we have...
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VP/Other Executive
ROI / Cost (care and feeding)
The vendor tries to avoid charging for every little thing, but because the vendor is so siloed, it...
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VP/Other Executive
Functionality and Upgrades
I like that we can put the system on every station and that images can be uploaded from anywhere,...
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VP/Other Executive
Service and Support
The vendor is not putting enough development into the system. If they had tried to continue to do...
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Manager
Functionality and Upgrades
I have nothing good to say about the system. We need a simplified solution. The system is very...
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Manager
Service and Support
We are looped in pretty well with what the road maps are for the next few versions and major...
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Manager
Relationship
The software has certainly come a long way. In terms of development, the vendor is relatively up...
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Manager
Relationship
As the company has become IBM, there have been more resources for the solution available who can...
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