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IBM iConnect Access (Universal Viewer) Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
Functionality and Upgrades
Our people love IBM iConnect Access. IBM Watson Health has definitely given us good technology with...
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Manager
Functionality and Upgrades
The product definitely helps us. Images are populated into the EHR and open up through the product....
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Manager
Functionality and Upgrades
The product is fairly easy for end users. The design is straightforward and not too cluttered. The...
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Director
Functionality and Upgrades
The system keeps the physicians from having to come on-site for just viewing needs. A lot of our...
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Manager
Technology
The vendor has been really good about moving forward with the new technologies, and there isn't any...
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Manager
Lessons Learned
IBM used to tout how wonderful the viewer was on mobile devices, but to date, I have zero users who...
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Manager
Service and Support
In general, because we have several of the vendor's other products, the support folks have been...
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Director
Interfacing and Integration
We have good EMR integration, and most of our physicians and referring clinicians see IBM iConnect...
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Manager
Other Observations & Comments
It is almost a requirement that we have something for referring physicians. IBM iConnect Access...
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Manager
Service and Support
The support has been great during the COVID-19 crisis. It didn't change. The support people for IBM...
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Manager
Functionality and Upgrades
IBM iConnect Access isn't a super expensive solution. It works in all browsers, so it works...
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Director
Interfacing and Integration
IBM iConnect Access is an easy-to-use referential viewer that has been fairly easy to integrate. We...
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Director
Service and Support
We have had ups and downs with IBM Watson Health. At times, it feels like things are stuck in a...
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CIO
Technology
We have seen some development in the universal viewer, but I think our team would like to see a more...
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Director
Implementation and Training
When we purchased IBM iConnect Access, we thought IBM had interconnected many hospitals with...
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Manager
Other Observations & Comments
I would tell people who are considering IBM that they are a great company. I would tell people to at...
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Manager
Functionality and Upgrades
IBM's system works well and is usable. A universal viewer is an intense thing to use no matter which...
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Manager
Functionality and Upgrades
I cannot see radiology studies, such as echos, well with the universal viewer. I don't even know...
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Manager
Relationship
I would definitely buy the system again. The quality of the platform is a lot better than it used to...
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Manager
Implementation and Training
The training from IBM Watson Health is excellent. It is a shame that we can’t really go on-site for...
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Manager
Functionality and Upgrades
I have been really happy with IBM iConnect Access. It works really well whether it is on our phones,...
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Manager
Functionality and Upgrades
The ROI on the product is not really a dollar-driven figure. We have made the system available on...
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Manager
Functionality and Upgrades
Our experience with the product has been great. It is stable, fast, and easy to use. We love it. We...
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Manager
Functionality and Upgrades
The last upgrade we did on the system was pretty painless. I have never had any training on the...
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Manager
Functionality and Upgrades
The product works great and is easy. The system meets all of our needs. I would definitely recommend...
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Manager
Functionality and Upgrades
Our experience has just been really good, solid, and stable. The system doesn’t have all the...
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Manager
Functionality and Upgrades
The system doesn’t give us the ability to send an encrypted URL from the application, but overall,...
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Manager
Functionality and Upgrades
IBM iConnect Access is very reliable. The product is mature now and works well. I really like that...
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Analyst/Coordinator
Future Outlook
We are still early in our overall strategy, but we have been moving along with IBM iConnect Access,...
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Analyst/Coordinator
Sales and Contracting
We have been working with IBM Watson Health to get clarity on what is and is not included in their...
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CIO
Service and Support
When we were with Merge, they were really fast to respond to requests, and they would do things for...
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CIO
Functionality and Upgrades
When a referring physician needs to do something with an image, we can run into some trouble because...
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CIO
Functionality and Upgrades
As far as the referential viewer goes, the system is pretty straightforward and easy to use. We can...
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Manager
Functionality and Upgrades
We don't utilize the system to its capacity. If we need to send out images to referring doctors or...
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Manager
Relationship
In terms of our enterprise imaging strategy, IBM Watson Health is pretty great on the strategic end,...
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Manager
Future Outlook
IBM Watson Health hasn't really done much in terms of new technology. They are going to be rewriting...
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Manager
Functionality and Upgrades
We are primarily using the universal viewer for referential viewing with very little diagnostic...
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Analyst/Coordinator
Service and Support
The support is very good. The vendor is phenomenal, and the product speaks for itself. I can pick...
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Analyst/Coordinator
ROI / Cost (care and feeding)
The original ROI for this piece was supposed to come from replacing our radiology viewer. The caveat...
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Analyst/Coordinator
Functionality and Upgrades
We have released some point-of-care ultrasound images into our EHR, and word is starting to spread....
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Analyst/Coordinator
Functionality and Upgrades
There is an issue with one of the viewers with endoscopic imaging, but I am not going to go there....
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Analyst/Coordinator
Functionality and Upgrades
The product supports our integration goals. There are a lot of big holes that take a lot of time to...
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Analyst/Coordinator
Functionality and Upgrades
I don't think there will be any changes to our satisfaction in a year. I dinged the image sharing...
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Manager
ROI / Cost (care and feeding)
The return on investment would be negative because there is really no adoption. The viewer doesn’t...
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Manager
Functionality and Upgrades
The universal viewer is fairly easy to use. The tool is not too bad. IBM iConnect Access is a...
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Manager
Functionality and Upgrades
When users log in to the system to view a patient, searching is easy because we have the patient's...
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Manager
Functionality and Upgrades
It would be great to have better tools. There are a lot of tools that aren't available in the...
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Manager
Functionality and Upgrades
IBM iConnect Access is a full-featured product that makes it very easy to display images and reports...
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VP/Other Executive
Functionality and Upgrades
I would buy the product again. There isn't much training if any. But the product is pretty simple to...
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VP/Other Executive
Functionality and Upgrades
The product is pretty good at supporting our integration and interoperability goals. It doesn't take...
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VP/Other Executive
Other Observations & Comments
The vendor doesn't deliver a lot of new technology. The product is the same but is pretty stable.
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VP/Other Executive
Service and Support
We don't have a problem with phone and web support, and there is very rarely any downtime or any...
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Manager
Service and Support
The vendor’s phone and web support are superb. The vendor has been wonderful at supporting us during...
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Director
Interfacing and Integration
We are really well integrated with our EMR. In some cases, I think physicians think the iConnect...
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Director
Functionality and Upgrades
IBM iConnect Access has worked really well for us since we have been able to put it into our...
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Director
Functionality and Upgrades
I don't hate the system, and I am not mad about the system. If we decide to go with a new system, we...
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Director
Technology
The viewer is pretty basic and slow. That is one of the major things that we are fighting with right...
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VP/Other Executive
Functionality and Upgrades
IBM iConnect Access is okay, but it is behind in its technology and really hasn't been updated for...
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Manager
Technology
I like that the system is an exclusive web-based viewer and a universal viewer.
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Manager
Technology
I would like to see improvements with the performance of the universal viewer and with the ability...
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Director
Technology
The system has a new UI, which looks really professional and clean. The performance of the...
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CIO
Functionality and Upgrades
IBM iConnect Access is bulletproof. It is a solid, stable product. IBM iConnect Access is the type...
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Manager
Functionality and Upgrades
We are pleased with the product. It is a solid product. I don’t really have anything negative to say....
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Manager
Functionality and Upgrades
We upgraded a while ago, and we are using the system for referring physicians. The cross-platform...
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Manager
Relationship
The vendor's executives have been very involved.
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Manager
Functionality and Upgrades
The system is pretty good. People really like it. We have all of the tools. We have some users that...
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