IBM iConnect Access (Universal Viewer) Comments

 

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Current Time Inside Cache Tag Helper: 10/1/2020 3:33:21 PM and Model.EvProductId = 67773

Commentary Summary

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User Commentary

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Manager

Other Observations & Comments

I would tell people who are considering IBM that they are a great company. I would tell people to at...

Sep 2020
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Manager

Functionality and Upgrades

IBM's system works well and is usable. A universal viewer is an intense thing to use no matter which...

Sep 2020
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Manager

Functionality and Upgrades

I cannot see radiology studies, such as echos, well with the universal viewer. I don't even know...

Sep 2020
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Manager

Relationship

I would definitely buy the system again. The quality of the platform is a lot better than it used to...

Sep 2020
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Manager

Implementation and Training

The training from IBM Watson Health is excellent. It is a shame that we can’t really go on-site for...

Sep 2020
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Manager

Functionality and Upgrades

I have been really happy with IBM iConnect Access. It works really well whether it is on our phones,...

Sep 2020
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Manager

Functionality and Upgrades

The ROI on the product is not really a dollar-driven figure. We have made the system available on...

Sep 2020
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Manager

Functionality and Upgrades

Our experience with the product has been great. It is stable, fast, and easy to use. We love it. We...

Sep 2020
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Manager

Functionality and Upgrades

The last upgrade we did on the system was pretty painless. I have never had any training on the...

Sep 2020
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Manager

Functionality and Upgrades

The product works great and is easy. The system meets all of our needs. I would definitely recommend...

Sep 2020
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Manager

Functionality and Upgrades

Our experience has just been really good, solid, and stable. The system doesn’t have all the...

Sep 2020
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Manager

Functionality and Upgrades

The system doesn’t give us the ability to send an encrypted URL from the application, but overall,...

Sep 2020
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Manager

Functionality and Upgrades

IBM iConnect Access is very reliable. The product is mature now and works well. I really like that...

Sep 2020
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Analyst/Coordinator

Future Outlook

We are still early in our overall strategy, but we have been moving along with IBM iConnect Access,...

Sep 2020
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Analyst/Coordinator

Sales and Contracting

We have been working with IBM Watson Health to get clarity on what is and is not included in their...

Sep 2020
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CIO

Service and Support

When we were with Merge, they were really fast to respond to requests, and they would do things for...

Sep 2020
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CIO

Functionality and Upgrades

When a referring physician needs to do something with an image, we can run into some trouble because...

Sep 2020
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CIO

Functionality and Upgrades

As far as the referential viewer goes, the system is pretty straightforward and easy to use. We can...

Sep 2020
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Manager

Functionality and Upgrades

We don't utilize the system to its capacity. If we need to send out images to referring doctors or...

Sep 2020
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Manager

Relationship

In terms of our enterprise imaging strategy, IBM Watson Health is pretty great on the strategic end,...

Sep 2020
 Helpful

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Manager

Future Outlook

IBM Watson Health hasn't really done much in terms of new technology. They are going to be rewriting...

Sep 2020
 Helpful

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Manager

Functionality and Upgrades

We are primarily using the universal viewer for referential viewing with very little diagnostic...

Sep 2020
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Analyst/Coordinator

Service and Support

The support is very good. The vendor is phenomenal, and the product speaks for itself. I can pick...

Aug 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

The original ROI for this piece was supposed to come from replacing our radiology viewer. The caveat...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

We have released some point-of-care ultrasound images into our EHR, and word is starting to spread....

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

There is an issue with one of the viewers with endoscopic imaging, but I am not going to go there....

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

The product supports our integration goals. There are a lot of big holes that take a lot of time to...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

I don't think there will be any changes to our satisfaction in a year. I dinged the image sharing...

Aug 2020
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Manager

ROI / Cost (care and feeding)

The return on investment would be negative because there is really no adoption. The viewer doesn’t...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

The universal viewer is fairly easy to use. The tool is not too bad. IBM iConnect Access is a...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

When users log in to the system to view a patient, searching is easy because we have the patient's...

Aug 2020
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Manager

Functionality and Upgrades

It would be great to have better tools. There are a lot of tools that aren't available in the...

Aug 2020
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Manager

Functionality and Upgrades

IBM iConnect Access is a full-featured product that makes it very easy to display images and reports...

Jun 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

I would buy the product again. There isn't much training if any. But the product is pretty simple to...

Jun 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

The product is pretty good at supporting our integration and interoperability goals. It doesn't take...

Jun 2020
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VP/Other Executive

Other Observations & Comments

The vendor doesn't deliver a lot of new technology. The product is the same but is pretty stable.

Jun 2020
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VP/Other Executive

Service and Support

We don't have a problem with phone and web support, and there is very rarely any downtime or any...

Jun 2020
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Manager

Service and Support

The vendor’s phone and web support are superb. The vendor has been wonderful at supporting us during...

May 2020
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Director

Interfacing and Integration

We are really well integrated with our EMR. In some cases, I think physicians think the iConnect...

May 2020
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VP/Other Executive

Functionality and Upgrades

IBM iConnect Access has worked really well for us since we have been able to put it into our...

May 2020
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VP/Other Executive

Functionality and Upgrades

I don't hate the system, and I am not mad about the system. If we decide to go with a new system, we...

May 2020
 Helpful

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VP/Other Executive

Technology

The viewer is pretty basic and slow. That is one of the major things that we are fighting with right...

May 2020
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VP/Other Executive

Functionality and Upgrades

IBM iConnect Access is okay, but it is behind in its technology and really hasn't been updated for...

Apr 2020
 Helpful

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Manager

Technology

I like that the system is an exclusive web-based viewer and a universal viewer.

Mar 2020
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Manager

Technology

I would like to see improvements with the performance of the universal viewer and with the ability...

Mar 2020
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Director

Technology

The system has a new UI, which looks really professional and clean. The performance of the...

Feb 2020
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CIO

Functionality and Upgrades

IBM iConnect Access is bulletproof. It is a solid, stable product. IBM iConnect Access is the type...

Feb 2020
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Manager

Functionality and Upgrades

We are pleased with the product. It is a solid product. I don’t really have anything negative to say....

Feb 2020
 Helpful

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Manager

Functionality and Upgrades

We upgraded a while ago, and we are using the system for referring physicians. The cross-platform...

Jan 2020
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Manager

Relationship

The vendor's executives have been very involved.

Jan 2020
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Manager

Functionality and Upgrades

The system is pretty good. People really like it. We have all of the tools. We have some users that...

Jan 2020
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Manager

Functionality and Upgrades

Fundamentally, iConnect Access is a good platform for image sharing. It has some nice...

Dec 2019
 Helpful

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Manager

Functionality and Upgrades

iConnect Access is a very solid platform. We are looking for the ability to email and share multiple...

Dec 2019
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Manager

Sales and Contracting

iConnect Access doesn't work as it was promoted. We were definitely sold features that the system...

Nov 2019
 Helpful

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Director

Implementation and Training

We use iConnect Access as a lightweight PACS viewer for our HIE users. The main thing that was...

Nov 2019
 Helpful

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Director

Interfacing and Integration

iConnect Access looks like a PACS viewer, so it is an interface that a lot of doctors are already...

Nov 2019
 Helpful

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Manager

Relationship

As far as keeping all promises goes, Watson Health Imaging is good. But nobody keeps all of their promises....

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

There is some nice functionality in iConnect Access. Unfortunately, because we use it with our EMR,...

Nov 2019
 Helpful

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Director

Other Observations & Comments

iConnect Access is more complicated for referring physicians on the outside to operate. It takes too...

Oct 2019
 Helpful

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VP/Other Executive

Other Observations & Comments

We are transitioning off iConnect Access. We use iConnect Access more as a zero-footprint viewer, so...

Oct 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

iConnect Access has kind of taken a back seat because we have needed some pretty major upgrades to...

Oct 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

For radiology, we are not yet using iConnect Access. Before I came into my role, there was an...

Oct 2019
 Helpful

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Analyst/Coordinator

Interfacing and Integration

The system is integrated with our EMR, so our referring physicians can launch it from the EMR. That...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

We wanted to go with the system so that our physicians had access to relevant images in other...

Oct 2019
 Helpful

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Director

Technology

iConnect Access is very stable and is a pretty good product. Overall, it is good for referential...

Oct 2019
 Helpful

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Director

Interfacing and Integration

While we don't really have any issues with iConnect Access, we do have issues with Merge PACS and...

Oct 2019
 Helpful

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Director

Functionality and Upgrades

We can link to iConnect Access from the EMR. The viewing tool is pretty widely used.

Oct 2019
 Helpful

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Director

Technology

iConnect Access is generally very stable. I can't even say when we last had a serious problem with downtime....

Oct 2019
 Helpful

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Director

Other Observations & Comments

Everyone is fine with the viewer. Looking at other solutions, I don't see a separate viewer. There...

Oct 2019
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Director

Other Observations & Comments

Everyone should be thinking about the cloud and whether it is public or designed to be run...

Oct 2019
 Helpful

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Director

Interfacing and Integration

iConnect Access connects really well to our EMR. We are able to view images from the EMR, and that...

Oct 2019
 Helpful

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Director

Other Observations & Comments

Our business partners occasionally come to us about the hot new things in the market. They say those...

Oct 2019
 Helpful

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Director

Technology

There are some technical challenges that are more unique to iConnect Access and the image exchange...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

iConnect Access has extremely limited functionality, and we are not very happy. iConnect Access...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

Since the vendor was purchased, they have been able to focus and not worry about being on the edge...

Oct 2019
 Helpful

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Manager

Technology

We wish that the system looked like and had features similar to the PACS so that users were more...

Sep 2019
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Manager

Other Observations & Comments

I would say that we use the system for both diagnostic viewing and referential viewing. Our...

Aug 2019
 Helpful

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Manager

Technology

The viewer is kind of cumbersome, but there aren't as many clicks as there are in the Merge PACS.

Aug 2019
 Helpful

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CIO

Functionality and Upgrades

We use iConnect Access for diagnostic reads for our radiologists, and we also use it to refer...

Aug 2019
 Helpful

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CIO

Functionality and Upgrades

iConnect Access is really easy to use, and most physicians figure it out quickly. That is great for...

Aug 2019
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CEO/President

Technology

The solution needs some work. Watson Health Imaging was ahead of the game in the past, but now...

Jul 2019
 Helpful

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Director

Interfacing and Integration

We really like that iConnect Access has the ability to integrate with multiple PACS solutions and...

Jun 2019
 Helpful

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Director

Service and Support

We have a monitoring piece in place. Watson Health Imaging is good about letting us know whether...

Jun 2019
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