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Access info about Universal Viewer (Imaging) on your dashboard or bookmark under

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IBM iConnect Access (Universal Viewer) Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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User Commentary

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Director

Functionality and Upgrades

Our people love IBM iConnect Access. IBM Watson Health has definitely given us good technology with...

Jan 2021
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Manager

Functionality and Upgrades

The product definitely helps us. Images are populated into the EHR and open up through the product....

Dec 2020
(0)
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Manager

Functionality and Upgrades

The product is fairly easy for end users. The design is straightforward and not too cluttered. The...

Dec 2020
(0)
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Director

Functionality and Upgrades

The system keeps the physicians from having to come on-site for just viewing needs. A lot of our...

Nov 2020
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Manager

Technology

The vendor has been really good about moving forward with the new technologies, and there isn't any...

Oct 2020
(0)
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Manager

Lessons Learned

IBM used to tout how wonderful the viewer was on mobile devices, but to date, I have zero users who...

Oct 2020
(0)
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Manager

Service and Support

In general, because we have several of the vendor's other products, the support folks have been...

Oct 2020
(0)
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Director

Interfacing and Integration

We have good EMR integration, and most of our physicians and referring clinicians see IBM iConnect...

Oct 2020
(0)
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Manager

Other Observations & Comments

It is almost a requirement that we have something for referring physicians. IBM iConnect Access...

Oct 2020
(0)
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Manager

Service and Support

The support has been great during the COVID-19 crisis. It didn't change. The support people for IBM...

Oct 2020
(0)
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Manager

Functionality and Upgrades

IBM iConnect Access isn't a super expensive solution. It works in all browsers, so it works...

Oct 2020
(0)
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Director

Interfacing and Integration

IBM iConnect Access is an easy-to-use referential viewer that has been fairly easy to integrate. We...

Oct 2020
(0)
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Director

Service and Support

We have had ups and downs with IBM Watson Health. At times, it feels like things are stuck in a...

Oct 2020
(0)
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CIO

Technology

We have seen some development in the universal viewer, but I think our team would like to see a more...

Oct 2020
(0)
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Director

Implementation and Training

When we purchased IBM iConnect Access, we thought IBM had interconnected many hospitals with...

Oct 2020
(0)
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Manager

Other Observations & Comments

I would tell people who are considering IBM that they are a great company. I would tell people to at...

Sep 2020
(0)
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Manager

Functionality and Upgrades

IBM's system works well and is usable. A universal viewer is an intense thing to use no matter which...

Sep 2020
(0)
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Manager

Functionality and Upgrades

I cannot see radiology studies, such as echos, well with the universal viewer. I don't even know...

Sep 2020
(0)
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Manager

Relationship

I would definitely buy the system again. The quality of the platform is a lot better than it used to...

Sep 2020
(0)
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Manager

Implementation and Training

The training from IBM Watson Health is excellent. It is a shame that we can’t really go on-site for...

Sep 2020
(0)
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Manager

Functionality and Upgrades

I have been really happy with IBM iConnect Access. It works really well whether it is on our phones,...

Sep 2020
(0)
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Manager

Functionality and Upgrades

The ROI on the product is not really a dollar-driven figure. We have made the system available on...

Sep 2020
(0)
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Manager

Functionality and Upgrades

Our experience with the product has been great. It is stable, fast, and easy to use. We love it. We...

Sep 2020
(0)
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Manager

Functionality and Upgrades

The last upgrade we did on the system was pretty painless. I have never had any training on the...

Sep 2020
(0)
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Manager

Functionality and Upgrades

The product works great and is easy. The system meets all of our needs. I would definitely recommend...

Sep 2020
(0)
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Manager

Functionality and Upgrades

Our experience has just been really good, solid, and stable. The system doesn’t have all the...

Sep 2020
(0)
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Manager

Functionality and Upgrades

The system doesn’t give us the ability to send an encrypted URL from the application, but overall,...

Sep 2020
(0)
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Manager

Functionality and Upgrades

IBM iConnect Access is very reliable. The product is mature now and works well. I really like that...

Sep 2020
(0)
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Analyst/Coordinator

Future Outlook

We are still early in our overall strategy, but we have been moving along with IBM iConnect Access,...

Sep 2020
(0)
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Analyst/Coordinator

Sales and Contracting

We have been working with IBM Watson Health to get clarity on what is and is not included in their...

Sep 2020
(0)
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CIO

Service and Support

When we were with Merge, they were really fast to respond to requests, and they would do things for...

Sep 2020
(0)
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CIO

Functionality and Upgrades

When a referring physician needs to do something with an image, we can run into some trouble because...

Sep 2020
(0)
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CIO

Functionality and Upgrades

As far as the referential viewer goes, the system is pretty straightforward and easy to use. We can...

Sep 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We don't utilize the system to its capacity. If we need to send out images to referring doctors or...

Sep 2020
(0)
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Manager

Relationship

In terms of our enterprise imaging strategy, IBM Watson Health is pretty great on the strategic end,...

Sep 2020
(0)
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Manager

Future Outlook

IBM Watson Health hasn't really done much in terms of new technology. They are going to be rewriting...

Sep 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We are primarily using the universal viewer for referential viewing with very little diagnostic...

Sep 2020
(0)
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Analyst/Coordinator

Service and Support

The support is very good. The vendor is phenomenal, and the product speaks for itself. I can pick...

Aug 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

The original ROI for this piece was supposed to come from replacing our radiology viewer. The caveat...

Aug 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We have released some point-of-care ultrasound images into our EHR, and word is starting to spread....

Aug 2020
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

There is an issue with one of the viewers with endoscopic imaging, but I am not going to go there....

Aug 2020
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The product supports our integration goals. There are a lot of big holes that take a lot of time to...

Aug 2020
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I don't think there will be any changes to our satisfaction in a year. I dinged the image sharing...

Aug 2020
(0)
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Manager

ROI / Cost (care and feeding)

The return on investment would be negative because there is really no adoption. The viewer doesn’t...

Aug 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The universal viewer is fairly easy to use. The tool is not too bad. IBM iConnect Access is a...

Aug 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

When users log in to the system to view a patient, searching is easy because we have the patient's...

Aug 2020
(0)
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Manager

Functionality and Upgrades

It would be great to have better tools. There are a lot of tools that aren't available in the...

Aug 2020
(0)
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Manager

Functionality and Upgrades

IBM iConnect Access is a full-featured product that makes it very easy to display images and reports...

Jun 2020
(0)
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VP/Other Executive

Functionality and Upgrades

I would buy the product again. There isn't much training if any. But the product is pretty simple to...

Jun 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The product is pretty good at supporting our integration and interoperability goals. It doesn't take...

Jun 2020
(0)
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VP/Other Executive

Other Observations & Comments

The vendor doesn't deliver a lot of new technology. The product is the same but is pretty stable.

Jun 2020
(0)
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VP/Other Executive

Service and Support

We don't have a problem with phone and web support, and there is very rarely any downtime or any...

Jun 2020
(0)
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Manager

Service and Support

The vendor’s phone and web support are superb. The vendor has been wonderful at supporting us during...

May 2020
(0)
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Director

Interfacing and Integration

We are really well integrated with our EMR. In some cases, I think physicians think the iConnect...

May 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

IBM iConnect Access has worked really well for us since we have been able to put it into our...

May 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

I don't hate the system, and I am not mad about the system. If we decide to go with a new system, we...

May 2020
(0)
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Director

Technology

The viewer is pretty basic and slow. That is one of the major things that we are fighting with right...

May 2020
(0)
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VP/Other Executive

Functionality and Upgrades

IBM iConnect Access is okay, but it is behind in its technology and really hasn't been updated for...

Apr 2020
(0)
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 or  to see details.

Manager

Technology

I like that the system is an exclusive web-based viewer and a universal viewer.

Mar 2020
(0)
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Manager

Technology

I would like to see improvements with the performance of the universal viewer and with the ability...

Mar 2020
(0)
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Director

Technology

The system has a new UI, which looks really professional and clean. The performance of the...

Feb 2020
(0)
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 or  to see details.

CIO

Functionality and Upgrades

IBM iConnect Access is bulletproof. It is a solid, stable product. IBM iConnect Access is the type...

Feb 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We are pleased with the product. It is a solid product. I don’t really have anything negative to say....

Feb 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We upgraded a while ago, and we are using the system for referring physicians. The cross-platform...

Jan 2020
(0)
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 or  to see details.

Manager

Relationship

The vendor's executives have been very involved.

Jan 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The system is pretty good. People really like it. We have all of the tools. We have some users that...

Jan 2020
(0)
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 or  to see details.

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