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IBM iConnect Access (Universal Viewer) Comments
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Commentary Summary
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User Commentary
VP/Other Executive
We are okay with the solution. It is easy to use and download. When we want to get users in to it,...
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Analyst/Coordinator
We are getting closer to realizing the vision of being able to provide a single source of our...
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Analyst/Coordinator
We haven’t really had a solid, formalized training for the universal viewer. That is partially our...
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Analyst/Coordinator
There are several of us folks who are keeping an eye on what is coming and future releases for the...
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Analyst/Coordinator
The one thing that we aren't really thrilled with is the vendor's 3D printing for using the...
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Analyst/Coordinator
For the most part, the universal viewer works and isn't that bad. It is pretty good, but it isn't as...
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Analyst/Coordinator
The product works pretty well. Basically, we are now capable of showing images that we would have...
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Analyst/Coordinator
IBM Watson Health has done some work, but they have also not done some ROI work. There are some...
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Analyst/Coordinator
IBM Watson Health has been very good about helping us overcome a lot of hurdles and adversity. They...
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Physician
IBM iConnect Access is really easy to use. Our physicians see it as an extension of our EMR. There...
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Physician
We are using IBM iConnect Access as our referential viewer, and it is a good solution for our...
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Manager
IBM iConnect Access is used for referring physicians to view exams they have sent to us. It is also...
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Manager
IBM iConnect Access is simple enough that someone's great-grandmother can hop online and look at her...
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Manager
There are a few quirks in IBM iConnect Access. One example is when a report is addended and the...
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Manager
There hasn’t been a whole lot of interaction with the vendor on IBM iConnect Access. We have moved...
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Manager
IBM Watson Health has been my favorite vendor to deal with. I have created relationships with the...
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Manager
We didn’t pay a lot for IBM iConnect Access in the beginning. We have only had one professional...
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Manager
The initial training from IBM Watson Health was really good when we were being onboarded. When we...
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Manager
With IBM iConnect Access, the vendor acted like we should just work things out on our own and...
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Director
We have seen an ROI when it comes to enterprise imaging. We have rolled out a VNA and consolidated...
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Manager
Two difficulties that we have with the system are resourcing for implementations and the escalation...
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Manager
IBM iConnect Access is very easy to use. The system supports our integration goals pretty well. IBM...
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CEO/President
We weren't sure whether we would keep IBM iConnect Access around as our universal viewer, but we...
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CEO/President
The support has been improving for all of the imaging solutions. We have IBM iConnect Access as well...
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CEO/President
We would like to see more R&D on both the universal viewer and the exchange portion. The products...
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Director
We have seen a few improvements in service and support, so things are getting better with IBM Watson...
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Director
IBM Watson Health is such a big company, so every little thing has to go through a process, and it...
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Director
We use IBM iConnect Access with our EMR, and the integration is seamless. The system is very easy to...
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Manager
IBM iConnect Access works as advertised and is easy to learn. As we do different things, there is...
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Director
IBM iConnect Access works fine. The system is a commodity, and the system works well for referential...
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Manager
IBM iConnect Access is a robust system. It provides us fast access to images across the board. That...
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Manager
Our relationship with the vendor is strong. We have great communication. I speak to the vendor...
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CEO/President
IBM Watson Health could improve their communication skills with the customer. They are very poor,...
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CEO/President
Our relationship with IBM Watson Health is pretty close, and we work hand in hand with them a lot to...
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CEO/President
We would buy IBM iConnect Access again. We think the vendor is going in the right direction. The...
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CEO/President
IBM Watson Health gets around to fulfilling promises, but it takes a long time. It took us multiple...
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CEO/President
We are trying to make sure that our referring physicians have the capability of doing things with...
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Director
The universal viewer works fine. When I am talking to a referring physician, I can't comfortably say...
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Director
The vendor doesn’t provide any ongoing training. The majority of my team members have been here...
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Director
The system has a lot of helpful layouts and tools for different types of images, and some of the...
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Director
It is a bit tough to configure different user groups in the system. The nature of the relationships...
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Analyst/Coordinator
I have been working with IBM Watson Health for so long that I don’t have a ton of experience with...
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Analyst/Coordinator
The vendor comes out with things that don’t always quite work. We find bugs. We don’t want to wait...
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Analyst/Coordinator
IBM iConnect Access is quite easy to use, but it is sort of cluttered. We tend to train on the top...
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Analyst/Coordinator
The vendor has improved their technology significantly and has kept up with the times. They have...
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Analyst/Coordinator
I would tell people to look around before going with IBM Watson Health. There is nothing wrong with...
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Director
Our people love IBM iConnect Access. IBM Watson Health has definitely given us good technology with...
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Manager
The product definitely helps us. Images are populated into the EHR and open up through the product....
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Manager
The product is fairly easy for end users. The design is straightforward and not too cluttered. The...
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Director
The system keeps the physicians from having to come on-site for just viewing needs. A lot of our...
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Manager
The vendor has been really good about moving forward with the new technologies, and there isn't any...
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Manager
IBM used to tout how wonderful the viewer was on mobile devices, but to date, I have zero users who...
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Manager
In general, because we have several of the vendor's other products, the support folks have been...
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Director
We have good EMR integration, and most of our physicians and referring clinicians see IBM iConnect...
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Manager
It is almost a requirement that we have something for referring physicians. IBM iConnect Access...
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Manager
The support has been great during the COVID-19 crisis. It didn't change. The support people for IBM...
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Manager
IBM iConnect Access isn't a super expensive solution. It works in all browsers, so it works...
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Director
IBM iConnect Access is an easy-to-use referential viewer that has been fairly easy to integrate. We...
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Director
We have had ups and downs with IBM Watson Health. At times, it feels like things are stuck in a...
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CIO
We have seen some development in the universal viewer, but I think our team would like to see a more...
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Director
When we purchased IBM iConnect Access, we thought IBM had interconnected many hospitals with...
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Manager
I would tell people who are considering IBM that they are a great company. I would tell people to at...
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Manager
IBM's system works well and is usable. A universal viewer is an intense thing to use no matter which...
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Manager
I cannot see radiology studies, such as echos, well with the universal viewer. I don't even know...
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Manager
I would definitely buy the system again. The quality of the platform is a lot better than it used to...
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Manager
The training from IBM Watson Health is excellent. It is a shame that we can’t really go on-site for...
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Manager
I have been really happy with IBM iConnect Access. It works really well whether it is on our phones,...
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Manager
The ROI on the product is not really a dollar-driven figure. We have made the system available on...
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Manager
Our experience with the product has been great. It is stable, fast, and easy to use. We love it. We...
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Manager
The last upgrade we did on the system was pretty painless. I have never had any training on the...
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Manager
The product works great and is easy. The system meets all of our needs. I would definitely recommend...
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Manager
Our experience has just been really good, solid, and stable. The system doesn’t have all the...
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Manager
The system doesn’t give us the ability to send an encrypted URL from the application, but overall,...
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Manager
IBM iConnect Access is very reliable. The product is mature now and works well. I really like that...
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Analyst/Coordinator
We are still early in our overall strategy, but we have been moving along with IBM iConnect Access,...
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Analyst/Coordinator
We have been working with IBM Watson Health to get clarity on what is and is not included in their...
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CIO
When we were with Merge, they were really fast to respond to requests, and they would do things for...
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CIO
When a referring physician needs to do something with an image, we can run into some trouble because...
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CIO
As far as the referential viewer goes, the system is pretty straightforward and easy to use. We can...
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Manager
We don't utilize the system to its capacity. If we need to send out images to referring doctors or...
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Manager
In terms of our enterprise imaging strategy, IBM Watson Health is pretty great on the strategic end,...
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Manager
IBM Watson Health hasn't really done much in terms of new technology. They are going to be rewriting...
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Manager
We are primarily using the universal viewer for referential viewing with very little diagnostic...
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Analyst/Coordinator
The support is very good. The vendor is phenomenal, and the product speaks for itself. I can pick...
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Analyst/Coordinator
The original ROI for this piece was supposed to come from replacing our radiology viewer. The caveat...
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Analyst/Coordinator
We have released some point-of-care ultrasound images into our EHR, and word is starting to spread....
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Analyst/Coordinator
There is an issue with one of the viewers with endoscopic imaging, but I am not going to go there....
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Analyst/Coordinator
The product supports our integration goals. There are a lot of big holes that take a lot of time to...
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Analyst/Coordinator
I don't think there will be any changes to our satisfaction in a year. I dinged the image sharing...
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Manager
The return on investment would be negative because there is really no adoption. The viewer doesn’t...
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Manager
The universal viewer is fairly easy to use. The tool is not too bad. IBM iConnect Access is a...
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Manager
When users log in to the system to view a patient, searching is easy because we have the patient's...
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Manager
It would be great to have better tools. There are a lot of tools that aren't available in the...
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