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IBM iConnect Access (Universal Viewer)
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
User Commentary
Analyst/Coordinator
I think we are going to go with a different vendor based on how awful the vendor's support has been....
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Analyst/Coordinator
IBM iConnect Access is just not functional to the capacity that its prior applications were. It...
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Analyst/Coordinator
The product has a lot of delays and bugs; it feels like the vendor hasn’t tested their own product....
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CIO
IBM Watson Health has a bolt-on universal viewer that really works with other PACS and integrates...
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Manager
The support has been getting better, and some of the newer support team members are starting to get...
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Manager
I am not the biggest fan of the system, but it works, and it does what it is supposed to do. There...
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Manager
IBM iConnect Access is pretty easy to use for our physicians, and it comes right through the EMR. It...
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Manager
IBM Watson Health has good people, but the size of the company can sometimes get in the way. It...
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Manager
We have a really good team on the vendor's side that includes strong account management. The vendor...
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Manager
One of the benefits of going with IBM Watson Health has been the depth of their imaging solutions...
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Manager
We have been using IBM iConnect Access for some time, and the vendor has continued to expand its...
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Manager
The current version of IBM iConnect Access does its job well. It has become more stable. We will see...
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Manager
I measure the vendor's proactivity by how they monitor the system and whether they catch problems...
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Manager
The support from IBM Watson Health is really good. IBM iConnect Access is a solid solution, so we...
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Manager
We use IBM iConnect Access across our large organization, and we view multiple specialties. We are...
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Manager
IBM iConnect Access gets the highest mark on integrating with other solutions. We have several...
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Manager
We use IBM iConnect Access for referential viewing. We also use the product as a gateway to import...
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Manager
We have had IBM iConnect Access for several years, and we have definitely gotten our money’s worth....
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Manager
IBM iConnect Access is so easy to use. We don’t even need training. We can look at the system and...
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Manager
We had some issues that we had to drag the vendor’s executives into. Now that the executives are...
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Manager
IBM Watson Health is integral to our organization. Even if we were to move away from our PACS...
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VP/Other Executive
We are okay with the solution. It is easy to use and download. When we want to get users in to it,...
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Analyst/Coordinator
We are getting closer to realizing the vision of being able to provide a single source of our...
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Analyst/Coordinator
We haven’t really had a solid, formalized training for the universal viewer. That is partially our...
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Analyst/Coordinator
There are several of us folks who are keeping an eye on what is coming and future releases for the...
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Analyst/Coordinator
The one thing that we aren't really thrilled with is the vendor's 3D printing for using the...
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Analyst/Coordinator
For the most part, the universal viewer works and isn't that bad. It is pretty good, but it isn't as...
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Analyst/Coordinator
The product works pretty well. Basically, we are now capable of showing images that we would have...
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Analyst/Coordinator
IBM Watson Health has done some work, but they have also not done some ROI work. There are some...
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Analyst/Coordinator
IBM Watson Health has been very good about helping us overcome a lot of hurdles and adversity. They...
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Physician
IBM iConnect Access is really easy to use. Our physicians see it as an extension of our EMR. There...
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Physician
We are using IBM iConnect Access as our referential viewer, and it is a good solution for our...
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Manager
IBM iConnect Access is used for referring physicians to view exams they have sent to us. It is also...
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Manager
IBM iConnect Access is simple enough that someone's great-grandmother can hop online and look at her...
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Manager
There are a few quirks in IBM iConnect Access. One example is when a report is addended and the...
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Manager
There hasn’t been a whole lot of interaction with the vendor on IBM iConnect Access. We have moved...
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Manager
IBM Watson Health has been my favorite vendor to deal with. I have created relationships with the...
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Manager
We didn’t pay a lot for IBM iConnect Access in the beginning. We have only had one professional...
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Manager
The initial training from IBM Watson Health was really good when we were being onboarded. When we...
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Manager
With IBM iConnect Access, the vendor acted like we should just work things out on our own and...
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Director
We have seen an ROI when it comes to enterprise imaging. We have rolled out a VNA and consolidated...
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Manager
Two difficulties that we have with the system are resourcing for implementations and the escalation...
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Manager
IBM iConnect Access is very easy to use. The system supports our integration goals pretty well. IBM...
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CEO/President
We weren't sure whether we would keep IBM iConnect Access around as our universal viewer, but we...
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CEO/President
The support has been improving for all of the imaging solutions. We have IBM iConnect Access as well...
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CEO/President
We would like to see more R&D on both the universal viewer and the exchange portion. The products...
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Director
We have seen a few improvements in service and support, so things are getting better with IBM Watson...
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Director
IBM Watson Health is such a big company, so every little thing has to go through a process, and it...
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Director
We use IBM iConnect Access with our EMR, and the integration is seamless. The system is very easy to...
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Manager
IBM iConnect Access works as advertised and is easy to learn. As we do different things, there is...
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Director
IBM iConnect Access works fine. The system is a commodity, and the system works well for referential...
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Manager
IBM iConnect Access is a robust system. It provides us fast access to images across the board. That...
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Manager
Our relationship with the vendor is strong. We have great communication. I speak to the vendor...
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CEO/President
IBM Watson Health could improve their communication skills with the customer. They are very poor,...
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CEO/President
Our relationship with IBM Watson Health is pretty close, and we work hand in hand with them a lot to...
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CEO/President
We would buy IBM iConnect Access again. We think the vendor is going in the right direction. The...
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CEO/President
IBM Watson Health gets around to fulfilling promises, but it takes a long time. It took us multiple...
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CEO/President
We are trying to make sure that our referring physicians have the capability of doing things with...
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Director
The universal viewer works fine. When I am talking to a referring physician, I can't comfortably say...
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Director
The vendor doesn’t provide any ongoing training. The majority of my team members have been here...
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Director
The system has a lot of helpful layouts and tools for different types of images, and some of the...
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Director
It is a bit tough to configure different user groups in the system. The nature of the relationships...
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Analyst/Coordinator
I have been working with IBM Watson Health for so long that I don’t have a ton of experience with...
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Analyst/Coordinator
The vendor comes out with things that don’t always quite work. We find bugs. We don’t want to wait...
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Analyst/Coordinator
IBM iConnect Access is quite easy to use, but it is sort of cluttered. We tend to train on the top...
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Analyst/Coordinator
The vendor has improved their technology significantly and has kept up with the times. They have...
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Analyst/Coordinator
I would tell people to look around before going with IBM Watson Health. There is nothing wrong with...
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Director
Our people love IBM iConnect Access. IBM Watson Health has definitely given us good technology with...
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Manager
The product definitely helps us. Images are populated into the EHR and open up through the product....
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Manager
The product is fairly easy for end users. The design is straightforward and not too cluttered. The...
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Director
The system keeps the physicians from having to come on-site for just viewing needs. A lot of our...
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Manager
The vendor has been really good about moving forward with the new technologies, and there isn't any...
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Manager
IBM used to tout how wonderful the viewer was on mobile devices, but to date, I have zero users who...
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Manager
In general, because we have several of the vendor's other products, the support folks have been...
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Manager
I like that the universal viewer is so thin. We just log in, and it loads. There are no plug-ins or...
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Manager
The viewer has a lot of tools, and the program uses HTML5. It is streaming the images really fast,...
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Manager
The universal viewer is a really good tool for us. There may be an emergency in a remote place where...
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Manager
We are on a bit older version of the universal viewer. I saw the next version of the product, and it...
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