Merge Hemo
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
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User Commentary
The vendor’s support is solid, and we can go for weeks, months, or years without hearing of any...
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There are a lot of upgrade issues, and those issues become a big hassle for the organization because...
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The price we are paying for the vendor’s services is sometimes higher than we would like it to be.
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The product is working really well with our EMR. The product is meeting our needs for hemodynamics...
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I believe the vendor is working toward innovating their hemodynamics functionality and making it...
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In general, I think the product is well liked, but when there are upgrades and when requirements...
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We used to have a salesperson that constantly came on-site, did road maps, met with the executives,...
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We don't get a lot of complaints about Merge Hemo's ease of use. The solution does its job. I don't...
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IBM Watson Health's executive involvement has fallen off in the last couple of years. We don't get...
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Merge Hemo integrates well with the cardio application for reporting. We are able to complete ACC...
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The billing side of Merge Hemo would be improved if we could see an audit trail of things that were...
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We have to build the registry features in a certain way for things to flow from one interface to the...
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I don't think we utilize Merge Hemo to the fullest of its capabilities. I would like the reports to...
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IBM Watson Health’s upgrades haven't been what I have wanted or done what I have thought they would...
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IBM Watson Health’s support people have always been there when I have called.
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We would like it if the product had the ability to view all of the images on our server. It would...
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Anyone I call at IBM Watson Health can answer my questions. I don't have to move up the food chain.
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The vendor does most things very well, but they have some areas that they could improve. Their...
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The vendor has user-defined reports that are very helpful. I don't build a lot because the build...
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I really like Merge Hemo. It is color coordinated and very user friendly. It is easy for us to click...
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When we escalate issues, we don't seem to reach the upper-level support people or management team as...
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Merge Hemo is a great product, and my users don’t complain about it. They compliment the flow and...
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The support for Merge Hemo is very good. The vendor has technicians available to us who understand...
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We have had Merge Hemo for some time, and our team is used to it, but they also appreciate the...
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I oversee the department, so I do not work with Merge Hemo directly, but I hear that it is easy to...
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Merge Hemo has not caused a lot of problems, and I don't hear a lot about it. I always say in my...
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With our upgrades, it would be helpful if our project manager and some of the trainers had better...
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IBM Watson Health does not charge much outside of the standard support.
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The application itself is flawless. The HL7 interface is good, but it could be better. There are a...
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We have a trainer for Merge Hemo that is awesome. The trainer knows the product inside and out.
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We are going to evaluate things, but IBM Watson Health has a good product for hemo. The system has a...
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Not all of IBM Watson Health’s resources are great, especially around project management. We have to...
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One of the things I don't like about IBM Watson Health is that they make us buy a service bucket of...
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There was a report being sent from this system to another, and after the upgrade, those systems no...
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Merge Hemo's strength is probably its ease of use, which makes it easy to train end users on...
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Sometimes, Merge Hemo's technology falls behind and we have to upgrade it, but it isn't too bad. The...
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Merge Hemo is a pretty solid system. Our end users like it. It is decent.
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I would like to see more integration options for Merge Hemo. I have put some things in an...
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IBM Watson Health promised additional billing features, and those promises were not kept. We have...
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We have been trying to implement interfaces for Merge Hemo, and IBM Watson Health has no plan or...
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I don’t know that there is a whole lot of training, but for the last major upgrade, IBM Watson...
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I have very few issues with the application. When I do call, the vendor's support people are almost...
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The product has been very solid over the years. The thing with technology is that it is a...
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Merge Hemo is a great product. The only hang-up is that it has taken the vendor a long time to...
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The system is definitely always going to be part of our long-term plans. The system still has...
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We are looking at other products because of our integration issues with Merge Hemo, but our EMR's...
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Merge Hemo is very solid and stable. We don't get a lot of complaints or have any issues. Our team...
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While we really like Merge Hemo, some of our team members feel that it has been stagnant for some...
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I am a bit surprised that we don't hear more about AI from IBM Watson Health. We feel like AI could...
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I hardly ever touch the product. It runs itself. From an administration side, we have done reboots...
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I haven't received any training from the vendor. That makes me angry.
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We are floundering right now because our system is so old, but we are upgrading. We are moving a few...
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I like the vendor's training because we are doing it online. The training is very informative. It is...
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I value the service side, and I measure things more on the service aspect. The support is always...
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Every time we call the vendor's technical support, the people are usually pretty good. The vendor...
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I believe that we might be in our contract, so I haven't seen nickel-and-diming.
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I really haven't gotten any training. As far as the ease of use goes, we have gotten calls before...
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Merge Hemo is the most stable solution in the industry. It works well with our cardiology solution...
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We recently went through a pretty big upgrade, and it was smooth. We did it during the pandemic, so...
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The training that we went through as a part of our upgrade ended up being remote due to the pandemic...
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My biggest pain points with Merge Hemo are the vendor's engagement and willingness to help. I feel...
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We recently had an issue where we put in a ticket for Merge Hemo and we didn't receive follow up...
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Merge Hemo is a pretty nice product, and its integration was easy. We haven't had a lot of issues...
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If it were up to me, I would probably see what else was out there before buying this product again....
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The vendor doesn't have a way of grabbing data for structured reporting at the present moment, so...
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In terms of being proactive, I always have to bring things to the vendor when I have a problem. It...
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The vendor hasn't made a lot of improvements to their technology. There have been some software...
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Merge Hemo is probably the best hemo systems out there. Merge Hemo is very reliable, and we don't...
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While Merge Hemo is a good product, IBM Watson Health has been coasting on it for a long time since...
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I am a little surprised to see where IBM Watson Health is with AI and cardiology. I would have...
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The support is getting better. We went through a rough patch, and that was frustrating, but things...
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We have done a lot over the last few years with some of the vendor's executive team. But we really...
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Our last upgrade was horrible. The database structure is very limiting for larger organizations. The...
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We have had some ongoing issues with reporting. Every day at a certain time, our billers have not...
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The vendor has had a lot of turnover with their support staff. I can rarely get ahold of someone....
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