Tell us about your organization
Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Merge Hemo Comments
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
Director
Service and Support
We are not making any changes to Merge Hemo, but that is an area that we want to be aware of. There......
Login or Create an Account to see details.
Director
Technology
Overall, we are pretty happy with Merge Hemo. The solution is scalable and stable.
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
Merge Hemo is stable, easy to use, and a good solution. It seems to be the best available. That...
Login or Create an Account to see details.
Director
Service and Support
The vendor has been wonderful in terms of support, especially during COVID-19. Even though they...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I really haven’t had to touch the system, so it has been working without issues during COVID-19....
Login or Create an Account to see details.
Director
Relationship
Merge Hemo is a product we are very happy with. We have such a good, strong relationship with IBM...
Login or Create an Account to see details.
VP/Other Executive
Service and Support
If I had to buy something again, I might look at something different for hemodynamics. We have just......
Login or Create an Account to see details.
VP/Other Executive
ROI / Cost (care and feeding)
The vendor doesn't keep their promises. When we want something to be fixed, there is an extra...
Login or Create an Account to see details.
VP/Other Executive
Implementation and Training
I wish the vendor were more proactive about providing training. There is sometimes an additional...
Login or Create an Account to see details.
VP/Other Executive
Relationship
The vendor has gotten a bit better at ongoing support. I have been escalating things quite a bit....
Login or Create an Account to see details.
VP/Other Executive
Technology
When the product functionality works, it isn't bad. The vendor is behind on delivering new...
Login or Create an Account to see details.
Director
Interfacing and Integration
We have had Merge Hemo for so long, and the integration into our workflow and everything has been...
Login or Create an Account to see details.
Director
Functionality and Upgrades
There are some things missing from Merge Hemo that I have been looking at in different systems. I...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
When there is an issue that needs to be escalated, IBM Watson Health involves someone higher up....
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
There were no issues whatsoever with IBM Watson Health's support during COVID-19. Our phone calls...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
Merge Hemo is okay. It has some issues, but it also has its advantages. We are working through the......
Login or Create an Account to see details.
Manager
Interfacing and Integration
Recently, we had a couple of issues with Merge Hemo. That relates to the way that it pulls over some......
Login or Create an Account to see details.
Manager
Service and Support
The vendor's support has been good when we have needed it. We haven't needed it a lot. IBM Watson...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The solution is very stable in an enterprise environment. Merge Hemo actually has an infrastructure......
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I would like to have the ability to include the formulary in the database so that we could actually......
Login or Create an Account to see details.
Manager
Service and Support
The vendor did not support the product during the COVID-19 crisis.
Login or Create an Account to see details.
Manager
Service and Support
If the decision were up to me, I would probably not buy the product again. The vendor’s...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The vendor’s typical solution is to say that they will fix bugs in a future release of the product.......
Login or Create an Account to see details.
Manager
Service and Support
The vendor keeps their promises, but they don’t make good promises. I have current bugs that were...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The product doesn’t quite work as the vendor said it would, and it is challenging for my end users......
Login or Create an Account to see details.
Manager
Service and Support
The vendor’s support is always a problem. Getting case files open is difficult, and once the vendor......
Login or Create an Account to see details.
Manager
Relationship
Pretty much the only people from the vendor’s organization that we deal with are the people...
Login or Create an Account to see details.
Manager
Future Outlook
I don’t think my satisfaction will be different in a year from now. We have had the product for a...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Merge Hemo is an older system, but the nurses, technicians, and physicians like it.
Login or Create an Account to see details.
Manager
Interfacing and Integration
I can’t do much with the system. Years ago, I would have given the vendor a higher rating for...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
IBM Watson Health has been moving toward charging for every little thing. We are trying to upgrade a......
Login or Create an Account to see details.
Manager
Implementation and Training
The initial training was good, but of course, we had to pay for it. The ongoing training is okay. I......
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The product meets 90% of the needs we have. I am a couple of years out of replacing the SAN hardware......
Login or Create an Account to see details.
Director
Service and Support
IBM Watson Health has not been cognizant during the COVID-19 crisis. We haven't gotten any emergency......
Login or Create an Account to see details.
Director
Service and Support
The support from IBM Watson Health is lackluster. IBM Watson Health has unseasoned technicians...
Login or Create an Account to see details.
Director
Implementation and Training
We haven't had any training documentation from IBM Watson Health. My staff had to create training...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We don’t have too many issues with the product. Proactive service to me means that problems are...
Login or Create an Account to see details.
Manager
Other Observations & Comments
I don't see my level of satisfaction changing a year from now. For my level of satisfaction to...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
Merge Hemo works really well. I don’t know what else to say. I have very few issues with it. It is a......
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
IBM Watson Health’s interfaces for scheduling and billing need an overhaul. The vendor has a...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
The product’s billing interface isn’t mature, but I know the vendor is working on it. We purchased......
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
When I have problems, the vendor is hard to get support from. I don’t think we have ever had a field......
Login or Create an Account to see details.
Manager
Service and Support
I would give the vendor a high rating for being proactive. I see them logging in and checking things......
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
The vendor does charge for every little thing. We pay for the annual support contract and the...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
With the Merge Hemo product, it is rare that we actually need to call support. The system is pretty......
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Merge Hemo is very customizable for end users. The vendor has most of the improvements that we are......
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The last upgrade we did was handled fairly well. Our staff doesn't use the structured reporting in......
Login or Create an Account to see details.
Manager
Implementation and Training
For an upgrade, the vendor did one day of on-site training. The process to access the vendor's...
Login or Create an Account to see details.
Manager
Interfacing and Integration
The vendor's inventory solution is lacking. There is a database where we can input our inventory...
Login or Create an Account to see details.
Manager
Relationship
IBM Watson Health is probably one of the few vendors out there that are close to having a good...
Login or Create an Account to see details.
Analyst/Coordinator
ROI / Cost (care and feeding)
IBM is expensive. I don’t feel nickel-and-dimed, but they definitely are capable of making money. I......
Login or Create an Account to see details.
Analyst/Coordinator
Implementation and Training
IBM certainly offers ongoing training, but we pay a ton for it. I would like them to be a little...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
The system is fabulous, the great thing about it is that it is intuitive. It works the same as an...
Login or Create an Account to see details.
Analyst/Coordinator
Relationship
I was able to meet with IBM’s executives, and they were fabulous. They were awesome people who were......
Login or Create an Account to see details.
Director
Relationship
I haven’t had any issues with Merge’s products, and the vendor has been very forthright in what they......
Login or Create an Account to see details.
Director
Relationship
IBM could improve their level of engagement and interaction with their customers. They are more...
Login or Create an Account to see details.
Director
Service and Support
I would tell an organization looking at the system that they will have to work to get engagement...
Login or Create an Account to see details.
Director
Interfacing and Integration
Merge Hemo is a really good solution and integrates well with our CVIS and our EMR, which are both......
Login or Create an Account to see details.
Director
Relationship
Our team members are very satisfied with Merge Hemo, but I know they feel like things have slowed...
Login or Create an Account to see details.
Director
Service and Support
The support is good, and we have people we can reach out to that take care of us right away. The...
Login or Create an Account to see details.
Manager
Lessons Learned
We have gone through a couple of patient data modules. The vendor usually sends us a new module, and......
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The program is user friendly, but some things are weird or quirky, and we would like certain...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
From an end-user standpoint, the system is really good. It has a nice look, and it is pretty easy to......
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The system works the way the vendor marketed it to work. We can’t customize the system in a way that......
Login or Create an Account to see details.
Manager
Other Observations & Comments
We have gotten a lot of things without being nickel-and-dimed. We call the support people, and they......
Login or Create an Account to see details.
Manager
Implementation and Training
We haven’t done any upgrades, but the original implementation was great. All the vendor’s trainers......
Login or Create an Account to see details.
Manager
Service and Support
We have had a lot of issues with the support people not getting back to use in a timely manner. We......
Login or Create an Account to see details.
Manager
Technology
We haven’t really had any new technology. We are hoping for an integrated instantaneous wave-free...
Login or Create an Account to see details.
Manager
Service and Support
The vendor could have been more proactive with our site by pushing for an IT person to go to the...
Login or Create an Account to see details.
Manager
Other Observations & Comments
We have a project manager, but the vendor’s executives are involved only when they have to be. They......
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We can look at our outcomes that the vendor created with user-defined reports (UDR), and those...
Login or Create an Account to see details.
Manager
Service and Support
The clinical support is fantastic. I have no problems with the clinical support people and trainers......
Login or Create an Account to see details.
Manager
Future Outlook
We are still going through some growing pains. Hopefully, our satisfaction will be higher in the...
Login or Create an Account to see details.
Manager
Service and Support
The vendor has supported us very well during the COVID-19 crisis. They are there when we need them,......
Login or Create an Account to see details.
Manager
Service and Support
I love the ongoing support we are getting from the vendor.
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We love the demographic import capabilities and the interface with our lab product. This is the...
Login or Create an Account to see details.
VP/Other Executive
Service and Support
Merge Hemo is solid. We get frustrated with IBM Watson Health, but at the end of the day, both Merge......
Login or Create an Account to see details.
Director
Service and Support
When the new ACC guidelines came out, there were things that should have already been done on the...
Login or Create an Account to see details.
Director
Functionality and Upgrades
The reports that the system generates don't have very good information. We could maybe work on...
Login or Create an Account to see details.
Manager
Service and Support
The phone support we get from IBM Watson Health is some of the best that we have ever gotten from...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
The Merge Hemo product is good. The vendor's products are good in general, and they work as...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The upgrade went smoothly, and it was fairly easy. The product’s ease of use is really good.
Login or Create an Account to see details.
Manager
Implementation and Training
The ongoing training has gone really well. The vendor has user group meetings, and they usually...
Login or Create an Account to see details.
Manager
Service and Support
We get announcements about issues that are found. The vendor is pretty up front about letting us...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
With another solution we use, the vendor charges for every little thing, and that is a big deal. But......
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The product works as promoted. We are using it in a limited capacity right now, and it is doing what......
Login or Create an Account to see details.
Manager
Relationship
A big issue that we have with IBM Watson Health right now is that we don't have an account...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The upgrades have gone really smoothly. I haven't had any issues with them.
Login or Create an Account to see details.
Manager
Implementation and Training
I haven't attended the official Merge training, but I would give the ongoing training a fairly high......
Login or Create an Account to see details.
Manager
Service and Support
In terms of the product's ability to support our integration goals, I would give the highest score......
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I like the product. The overall product quality is good because the product doesn't fail that much.......
Login or Create an Account to see details.
Manager
Service and Support
The vendor has always been good at driving tangible outcomes. If we have to wait until the next day,......
Login or Create an Account to see details.
Manager
Future Outlook
I am going to give Merge Hemo the highest score on overall satisfaction, and that is coming from...
Login or Create an Account to see details.
Manager
Service and Support
I like that I can get in direct contact with one of the head technicians without jumping through a......
Login or Create an Account to see details.
Manager
Service and Support
We had a hardware issue that affected the whole system. Someone showed up to help but did not work......
Login or Create an Account to see details.
Manager
Service and Support
I have worked on hemo systems in the past that have had a kit full of diagnostic tools. Merge Hemo......
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I would rate the ease of use just below the highest score because some people here are stupid, and......
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I don't know whether the vendor has anything new. When we do upgrades, they do send us things. The......
Login or Create an Account to see details.
Manager
Service and Support
The ongoing phone and web support is very effective. One person on the service team has made it...
Login or Create an Account to see details.
Manager
Relationship
There isn't a whole lot of involvement from the executives or upper management.
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
The vendor doesn't charge for every little thing. We don't get free things, but if we have a bad...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
We haven’t had a recent upgrade, but IBM has a high-quality product. I wouldn’t mind seeing some...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
What I like about the system is the ease of use. The color coordination of the visual aspects for...
Login or Create an Account to see details.
Analyst/Coordinator
Interfacing and Integration
We are working on trying to get the system integrated with another system we use, and that process......
Login or Create an Account to see details.
Advanced Filters
Preferences