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Merge Hemo Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
Merge is very good at keeping promises around their products. I really like the product a lot. There...
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Manager
I like the way that Merge has set up their procedure log. It makes sense to me in the way we would...
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Manager
Something I don’t think IBM Watson Health has control over is that they took away the ability to...
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Manager
Merge Hemo is probably likely to stick around for the long term. IBM Watson Health has people that...
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Director
If we are not upgrading the product, then we train internally. There is no need for ongoing training...
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Analyst/Coordinator
The system meets our integration requirements. Merge Hemo provides results in PDF format for our...
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Analyst/Coordinator
The biggest drawback to the system is that it is an app that is not built for our specialty. We...
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Analyst/Coordinator
The support engineers from IBM Watson Health aren’t able to provide a lot of structure like the...
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Analyst/Coordinator
One of the complaints we have about the system is with getting our money’s worth. The drawback is...
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Analyst/Coordinator
I like how easy it is to build our own templates. The configurations are pretty simple. We just have...
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Analyst/Coordinator
We like that Merge Hemo and Merge Cardio are separate systems. However, there are so many issues...
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Manager
I like how stable Merge Hemo is. The solution meets our integration goals and adapts to our current...
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Manager
IBM Watson Health's support is good. They are accessible. Their support people get back to us...
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Manager
Merge Hemo's implementation process could run a little more smoothly. It can be a little rough...
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Analyst/Coordinator
Something I would like to be able to do that no vendors currently offer is set parameters on some of...
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Analyst/Coordinator
Merge Hemo works great. We love it. We don't want to change from it. I would tell people looking at...
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Analyst/Coordinator
IBM Watson Health nickel-and-dimes a little. There were some expenses when they came out that we...
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Analyst/Coordinator
I called IBM Watson Health to ask questions. The individual I spoke with answered my questions in...
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Director
I don't have any issues with the product quality. I like Merge Hemo; I am a fan. I like the ease of...
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Director
The vendor has a statistical reporting function that is very antiquated. It would be nice if they...
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Director
When it comes to nickel-and-diming, we do have a service agreement with IBM Watson Health. So there...
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Director
The vendor has made some improvements regarding the training. I have had a couple of occasions to...
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Director
We are not making any changes to Merge Hemo, but that is an area that we want to be aware of. There...
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Director
Overall, we are pretty happy with Merge Hemo. The solution is scalable and stable.
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VP/Other Executive
Merge Hemo is stable, easy to use, and a good solution. It seems to be the best available. That...
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Director
The vendor has been wonderful in terms of support, especially during COVID-19. Even though they...
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Manager
I really haven’t had to touch the system, so it has been working without issues during COVID-19....
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Director
Merge Hemo is a product we are very happy with. We have such a good, strong relationship with IBM...
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VP/Other Executive
If I had to buy something again, I might look at something different for hemodynamics. We have just...
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VP/Other Executive
The vendor doesn't keep their promises. When we want something to be fixed, there is an extra...
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VP/Other Executive
I wish the vendor were more proactive about providing training. There is sometimes an additional...
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VP/Other Executive
The vendor has gotten a bit better at ongoing support. I have been escalating things quite a bit....
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VP/Other Executive
When the product functionality works, it isn't bad. The vendor is behind on delivering new...
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Director
We have had Merge Hemo for so long, and the integration into our workflow and everything has been...
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Director
There are some things missing from Merge Hemo that I have been looking at in different systems. I...
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Analyst/Coordinator
When there is an issue that needs to be escalated, IBM Watson Health involves someone higher up....
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Analyst/Coordinator
There were no issues whatsoever with IBM Watson Health's support during COVID-19. Our phone calls...
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Analyst/Coordinator
Merge Hemo is okay. It has some issues, but it also has its advantages. We are working through the...
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Manager
Recently, we had a couple of issues with Merge Hemo. That relates to the way that it pulls over some...
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Manager
The vendor's support has been good when we have needed it. We haven't needed it a lot. IBM Watson...
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Manager
The solution is very stable in an enterprise environment. Merge Hemo actually has an infrastructure...
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Manager
I would like to have the ability to include the formulary in the database so that we could actually...
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Manager
The vendor did not support the product during the COVID-19 crisis.
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Manager
If the decision were up to me, I would probably not buy the product again. The vendor’s...
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Manager
The vendor’s typical solution is to say that they will fix bugs in a future release of the product....
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Manager
The vendor keeps their promises, but they don’t make good promises. I have current bugs that were...
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Manager
The product doesn’t quite work as the vendor said it would, and it is challenging for my end users...
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Manager
The vendor’s support is always a problem. Getting case files open is difficult, and once the vendor...
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Manager
Pretty much the only people from the vendor’s organization that we deal with are the people...
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Manager
I don’t think my satisfaction will be different in a year from now. We have had the product for a...
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Manager
Merge Hemo is an older system, but the nurses, technicians, and physicians like it.
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Manager
I can’t do much with the system. Years ago, I would have given the vendor a higher rating for...
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Manager
IBM Watson Health has been moving toward charging for every little thing. We are trying to upgrade a...
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Manager
The initial training was good, but of course, we had to pay for it. The ongoing training is okay. I...
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Manager
The product meets 90% of the needs we have. I am a couple of years out of replacing the SAN hardware...
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Director
IBM Watson Health has not been cognizant during the COVID-19 crisis. We haven't gotten any emergency...
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Director
The support from IBM Watson Health is lackluster. IBM Watson Health has unseasoned technicians...
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Director
We haven't had any training documentation from IBM Watson Health. My staff had to create training...
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Manager
We don’t have too many issues with the product. Proactive service to me means that problems are...
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Manager
I don't see my level of satisfaction changing a year from now. For my level of satisfaction to...
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Analyst/Coordinator
Merge Hemo works really well. I don’t know what else to say. I have very few issues with it. It is a...
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Analyst/Coordinator
IBM Watson Health’s interfaces for scheduling and billing need an overhaul. The vendor has a...
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Analyst/Coordinator
The product’s billing interface isn’t mature, but I know the vendor is working on it. We purchased...
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Analyst/Coordinator
When I have problems, the vendor is hard to get support from. I don’t think we have ever had a field...
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Manager
I would give the vendor a high rating for being proactive. I see them logging in and checking things...
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Manager
The vendor does charge for every little thing. We pay for the annual support contract and the...
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Manager
With the Merge Hemo product, it is rare that we actually need to call support. The system is pretty...
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Manager
Merge Hemo is very customizable for end users. The vendor has most of the improvements that we are...
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Manager
The last upgrade we did was handled fairly well. Our staff doesn't use the structured reporting in...
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Manager
For an upgrade, the vendor did one day of on-site training. The process to access the vendor's...
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Manager
The vendor's inventory solution is lacking. There is a database where we can input our inventory...
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Manager
IBM Watson Health is probably one of the few vendors out there that are close to having a good...
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Analyst/Coordinator
IBM is expensive. I don’t feel nickel-and-dimed, but they definitely are capable of making money. I...
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Analyst/Coordinator
IBM certainly offers ongoing training, but we pay a ton for it. I would like them to be a little...
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Analyst/Coordinator
The system is fabulous, the great thing about it is that it is intuitive. It works the same as an...
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Analyst/Coordinator
I was able to meet with IBM’s executives, and they were fabulous. They were awesome people who were...
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Director
I haven’t had any issues with Merge’s products, and the vendor has been very forthright in what they...
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Director
IBM could improve their level of engagement and interaction with their customers. They are more...
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Director
I would tell an organization looking at the system that they will have to work to get engagement...
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