Cybersecurity Is Critical in Today's Environment
Merge Hemo
Filtered view: All
Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
User Commentary
VP/Other Executive
Sometimes, Merge Hemo's technology falls behind and we have to upgrade it, but it isn't too bad. The...
Login or Create an Account to see details.
VP/Other Executive
Merge Hemo is a pretty solid system. Our end users like it. It is decent.
Login or Create an Account to see details.
VP/Other Executive
I would like to see more integration options for Merge Hemo. I have put some things in an...
Login or Create an Account to see details.
Analyst/Coordinator
IBM Watson Health promised additional billing features, and those promises were not kept. We have...
Login or Create an Account to see details.
Analyst/Coordinator
We have been trying to implement interfaces for Merge Hemo, and IBM Watson Health has no plan or...
Login or Create an Account to see details.
Analyst/Coordinator
I don’t know that there is a whole lot of training, but for the last major upgrade, IBM Watson...
Login or Create an Account to see details.
Analyst/Coordinator
I have very few issues with the application. When I do call, the vendor's support people are almost...
Login or Create an Account to see details.
Director
The product has been very solid over the years. The thing with technology is that it is a...
Login or Create an Account to see details.
Director
Merge Hemo is a great product. The only hang-up is that it has taken the vendor a long time to...
Login or Create an Account to see details.
Director
The system is definitely always going to be part of our long-term plans. The system still has...
Login or Create an Account to see details.
VP/Other Executive
We are looking at other products because of our integration issues with Merge Hemo, but our EMR's...
Login or Create an Account to see details.
Manager
Merge Hemo is very solid and stable. We don't get a lot of complaints or have any issues. Our team...
Login or Create an Account to see details.
Manager
While we really like Merge Hemo, some of our team members feel that it has been stagnant for some...
Login or Create an Account to see details.
Manager
I am a bit surprised that we don't hear more about AI from IBM Watson Health. We feel like AI could...
Login or Create an Account to see details.
Analyst/Coordinator
I hardly ever touch the product. It runs itself. From an administration side, we have done reboots...
Login or Create an Account to see details.
Analyst/Coordinator
I haven't received any training from the vendor. That makes me angry.
Login or Create an Account to see details.
Manager
We are floundering right now because our system is so old, but we are upgrading. We are moving a few...
Login or Create an Account to see details.
Manager
I like the vendor's training because we are doing it online. The training is very informative. It is...
Login or Create an Account to see details.
Manager
I value the service side, and I measure things more on the service aspect. The support is always...
Login or Create an Account to see details.
Manager
Every time we call the vendor's technical support, the people are usually pretty good. The vendor...
Login or Create an Account to see details.
Manager
I believe that we might be in our contract, so I haven't seen nickel-and-diming.
Login or Create an Account to see details.
Manager
I really haven't gotten any training. As far as the ease of use goes, we have gotten calls before...
Login or Create an Account to see details.
Manager
Merge Hemo is the most stable solution in the industry. It works well with our cardiology solution...
Login or Create an Account to see details.
Manager
We recently went through a pretty big upgrade, and it was smooth. We did it during the pandemic, so...
Login or Create an Account to see details.
Manager
The training that we went through as a part of our upgrade ended up being remote due to the pandemic...
Login or Create an Account to see details.
Director
My biggest pain points with Merge Hemo are the vendor's engagement and willingness to help. I feel...
Login or Create an Account to see details.
Director
We recently had an issue where we put in a ticket for Merge Hemo and we didn't receive follow up...
Login or Create an Account to see details.
Director
Merge Hemo is a pretty nice product, and its integration was easy. We haven't had a lot of issues...
Login or Create an Account to see details.
Manager
If it were up to me, I would probably see what else was out there before buying this product again....
Login or Create an Account to see details.
Manager
The vendor doesn't have a way of grabbing data for structured reporting at the present moment, so...
Login or Create an Account to see details.
Manager
In terms of being proactive, I always have to bring things to the vendor when I have a problem. It...
Login or Create an Account to see details.
Manager
The vendor hasn't made a lot of improvements to their technology. There have been some software...
Login or Create an Account to see details.
VP/Other Executive
Merge Hemo is probably the best hemo systems out there. Merge Hemo is very reliable, and we don't...
Login or Create an Account to see details.
VP/Other Executive
While Merge Hemo is a good product, IBM Watson Health has been coasting on it for a long time since...
Login or Create an Account to see details.
VP/Other Executive
I am a little surprised to see where IBM Watson Health is with AI and cardiology. I would have...
Login or Create an Account to see details.
VP/Other Executive
The support is getting better. We went through a rough patch, and that was frustrating, but things...
Login or Create an Account to see details.
Analyst/Coordinator
We have done a lot over the last few years with some of the vendor's executive team. But we really...
Login or Create an Account to see details.
Manager
Our last upgrade was horrible. The database structure is very limiting for larger organizations. The...
Login or Create an Account to see details.
Manager
We have had some ongoing issues with reporting. Every day at a certain time, our billers have not...
Login or Create an Account to see details.
Manager
The vendor has had a lot of turnover with their support staff. I can rarely get ahold of someone....
Login or Create an Account to see details.
Manager
Merge is very good at keeping promises around their products. I really like the product a lot. There...
Login or Create an Account to see details.
Manager
I like the way that Merge has set up their procedure log. It makes sense to me in the way we would...
Login or Create an Account to see details.
Manager
Something I don’t think IBM Watson Health has control over is that they took away the ability to...
Login or Create an Account to see details.
Manager
Merge Hemo is probably likely to stick around for the long term. IBM Watson Health has people that...
Login or Create an Account to see details.
Director
If we are not upgrading the product, then we train internally. There is no need for ongoing training...
Login or Create an Account to see details.
Analyst/Coordinator
The system meets our integration requirements. Merge Hemo provides results in PDF format for our...
Login or Create an Account to see details.
Analyst/Coordinator
The biggest drawback to the system is that it is an app that is not built for our specialty. We...
Login or Create an Account to see details.
Analyst/Coordinator
The support engineers from IBM Watson Health aren’t able to provide a lot of structure like the...
Login or Create an Account to see details.
Analyst/Coordinator
One of the complaints we have about the system is with getting our money’s worth. The drawback is...
Login or Create an Account to see details.
Analyst/Coordinator
I like how easy it is to build our own templates. The configurations are pretty simple. We just have...
Login or Create an Account to see details.
Analyst/Coordinator
We like that Merge Hemo and Merge Cardio are separate systems. However, there are so many issues...
Login or Create an Account to see details.
Manager
I like how stable Merge Hemo is. The solution meets our integration goals and adapts to our current...
Login or Create an Account to see details.
Manager
IBM Watson Health's support is good. They are accessible. Their support people get back to us...
Login or Create an Account to see details.
Manager
Merge Hemo's implementation process could run a little more smoothly. It can be a little rough...
Login or Create an Account to see details.
Analyst/Coordinator
Something I would like to be able to do that no vendors currently offer is set parameters on some of...
Login or Create an Account to see details.
Analyst/Coordinator
Merge Hemo works great. We love it. We don't want to change from it. I would tell people looking at...
Login or Create an Account to see details.
Analyst/Coordinator
IBM Watson Health nickel-and-dimes a little. There were some expenses when they came out that we...
Login or Create an Account to see details.
Analyst/Coordinator
I called IBM Watson Health to ask questions. The individual I spoke with answered my questions in...
Login or Create an Account to see details.
Director
I don't have any issues with the product quality. I like Merge Hemo; I am a fan. I like the ease of...
Login or Create an Account to see details.
Director
The vendor has a statistical reporting function that is very antiquated. It would be nice if they...
Login or Create an Account to see details.
Director
When it comes to nickel-and-diming, we do have a service agreement with IBM Watson Health. So there...
Login or Create an Account to see details.
Director
The vendor has made some improvements regarding the training. I have had a couple of occasions to...
Login or Create an Account to see details.
Director
We are not making any changes to Merge Hemo, but that is an area that we want to be aware of. There...
Login or Create an Account to see details.
Director
Overall, we are pretty happy with Merge Hemo. The solution is scalable and stable.
Login or Create an Account to see details.
VP/Other Executive
Merge Hemo is stable, easy to use, and a good solution. It seems to be the best available. That...
Login or Create an Account to see details.
Director
The vendor has been wonderful in terms of support, especially during COVID-19. Even though they...
Login or Create an Account to see details.
Manager
I really haven’t had to touch the system, so it has been working without issues during COVID-19....
Login or Create an Account to see details.
Director
Merge Hemo is a product we are very happy with. We have such a good, strong relationship with IBM...
Login or Create an Account to see details.
Manager
We just simply never have big issues or downtime with Merge Hemo. When something does come up, we...
Login or Create an Account to see details.
Manager
We have seen and had experiences with other hemo systems due to acquisitions of sites that have...
Login or Create an Account to see details.
VP/Other Executive
If I had to buy something again, I might look at something different for hemodynamics. We have just...
Login or Create an Account to see details.
VP/Other Executive
The vendor doesn't keep their promises. When we want something to be fixed, there is an extra...
Login or Create an Account to see details.
VP/Other Executive
I wish the vendor were more proactive about providing training. There is sometimes an additional...
Login or Create an Account to see details.
VP/Other Executive
The vendor has gotten a bit better at ongoing support. I have been escalating things quite a bit....
Login or Create an Account to see details.
VP/Other Executive
When the product functionality works, it isn't bad. The vendor is behind on delivering new...
Login or Create an Account to see details.
Director
We have had Merge Hemo for so long, and the integration into our workflow and everything has been...
Login or Create an Account to see details.
Director
There are some things missing from Merge Hemo that I have been looking at in different systems. I...
Login or Create an Account to see details.
Analyst/Coordinator
When there is an issue that needs to be escalated, IBM Watson Health involves someone higher up....
Login or Create an Account to see details.
Analyst/Coordinator
There were no issues whatsoever with IBM Watson Health's support during COVID-19. Our phone calls...
Login or Create an Account to see details.
Analyst/Coordinator
Merge Hemo is okay. It has some issues, but it also has its advantages. We are working through the...
Login or Create an Account to see details.
Manager
Recently, we had a couple of issues with Merge Hemo. That relates to the way that it pulls over some...
Login or Create an Account to see details.
Preferences