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Merge Hemo
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
 
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User Commentary

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VP/Other Executive

Sometimes, Merge Hemo's technology falls behind and we have to upgrade it, but it isn't too bad. The...

Oct 2021
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VP/Other Executive

Merge Hemo is a pretty solid system. Our end users like it. It is decent.

Oct 2021
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VP/Other Executive

I would like to see more integration options for Merge Hemo. I have put some things in an...

Oct 2021
||
(0)
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Analyst/Coordinator

IBM Watson Health promised additional billing features, and those promises were not kept. We have...

Oct 2021
||
(0)
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Analyst/Coordinator

We have been trying to implement interfaces for Merge Hemo, and IBM Watson Health has no plan or...

Oct 2021
||
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Analyst/Coordinator

I don’t know that there is a whole lot of training, but for the last major upgrade, IBM Watson...

Oct 2021
||
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Analyst/Coordinator

I have very few issues with the application. When I do call, the vendor's support people are almost...

Oct 2021
||
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Director

The product has been very solid over the years. The thing with technology is that it is a...

Oct 2021
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Director

Merge Hemo is a great product. The only hang-up is that it has taken the vendor a long time to...

Oct 2021
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Director

The system is definitely always going to be part of our long-term plans. The system still has...

Oct 2021
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VP/Other Executive

We are looking at other products because of our integration issues with Merge Hemo, but our EMR's...

Oct 2021
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Manager

Merge Hemo is very solid and stable. We don't get a lot of complaints or have any issues. Our team...

Sep 2021
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Manager

While we really like Merge Hemo, some of our team members feel that it has been stagnant for some...

Sep 2021
||
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Manager

I am a bit surprised that we don't hear more about AI from IBM Watson Health. We feel like AI could...

Sep 2021
||
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Analyst/Coordinator

I hardly ever touch the product. It runs itself. From an administration side, we have done reboots...

Sep 2021
||
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Analyst/Coordinator

I haven't received any training from the vendor. That makes me angry.

Sep 2021
||
(0)
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Manager

We are floundering right now because our system is so old, but we are upgrading. We are moving a few...

Sep 2021
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Manager

I like the vendor's training because we are doing it online. The training is very informative. It is...

Sep 2021
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Manager

I value the service side, and I measure things more on the service aspect. The support is always...

Aug 2021
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Manager

Every time we call the vendor's technical support, the people are usually pretty good. The vendor...

Aug 2021
||
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Manager

I believe that we might be in our contract, so I haven't seen nickel-and-diming.

Aug 2021
||
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Manager

I really haven't gotten any training. As far as the ease of use goes, we have gotten calls before...

Aug 2021
||
(0)
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Manager

Merge Hemo is the most stable solution in the industry. It works well with our cardiology solution...

Aug 2021
||
(0)
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Manager

We recently went through a pretty big upgrade, and it was smooth. We did it during the pandemic, so...

Aug 2021
||
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Manager

The training that we went through as a part of our upgrade ended up being remote due to the pandemic...

Aug 2021
||
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Director

My biggest pain points with Merge Hemo are the vendor's engagement and willingness to help. I feel...

Aug 2021
||
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Director

We recently had an issue where we put in a ticket for Merge Hemo and we didn't receive follow up...

Aug 2021
||
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Director

Merge Hemo is a pretty nice product, and its integration was easy. We haven't had a lot of issues...

Aug 2021
||
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Manager

If it were up to me, I would probably see what else was out there before buying this product again....

Jul 2021
||
(0)
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Manager

The vendor doesn't have a way of grabbing data for structured reporting at the present moment, so...

Jul 2021
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(0)
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Manager

In terms of being proactive, I always have to bring things to the vendor when I have a problem. It...

Jul 2021
||
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Manager

The vendor hasn't made a lot of improvements to their technology. There have been some software...

Jul 2021
||
(0)
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VP/Other Executive

Merge Hemo is probably the best hemo systems out there. Merge Hemo is very reliable, and we don't...

Jul 2021
||
(0)
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VP/Other Executive

While Merge Hemo is a good product, IBM Watson Health has been coasting on it for a long time since...

Jul 2021
||
(0)
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VP/Other Executive

I am a little surprised to see where IBM Watson Health is with AI and cardiology. I would have...

Jul 2021
||
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VP/Other Executive

The support is getting better. We went through a rough patch, and that was frustrating, but things...

Jul 2021
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Analyst/Coordinator

We have done a lot over the last few years with some of the vendor's executive team. But we really...

Jun 2021
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Manager

Our last upgrade was horrible. The database structure is very limiting for larger organizations. The...

Jun 2021
||
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Manager

We have had some ongoing issues with reporting. Every day at a certain time, our billers have not...

Jun 2021
||
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Manager

The vendor has had a lot of turnover with their support staff. I can rarely get ahold of someone....

Jun 2021
||
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Manager

Merge is very good at keeping promises around their products. I really like the product a lot. There...

May 2021
||
(0)
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Manager

I like the way that Merge has set up their procedure log. It makes sense to me in the way we would...

May 2021
||
(0)
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Manager

Something I don’t think IBM Watson Health has control over is that they took away the ability to...

May 2021
||
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Manager

Merge Hemo is probably likely to stick around for the long term. IBM Watson Health has people that...

May 2021
||
(0)
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Director

If we are not upgrading the product, then we train internally. There is no need for ongoing training...

Apr 2021
||
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Analyst/Coordinator

The system meets our integration requirements. Merge Hemo provides results in PDF format for our...

Apr 2021
||
(0)
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Analyst/Coordinator

The biggest drawback to the system is that it is an app that is not built for our specialty. We...

Apr 2021
||
(0)
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Analyst/Coordinator

The support engineers from IBM Watson Health aren’t able to provide a lot of structure like the...

Apr 2021
||
(0)
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Analyst/Coordinator

One of the complaints we have about the system is with getting our money’s worth. The drawback is...

Apr 2021
||
(0)
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Analyst/Coordinator

I like how easy it is to build our own templates. The configurations are pretty simple. We just have...

Mar 2021
||
(0)
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Analyst/Coordinator

We like that Merge Hemo and Merge Cardio are separate systems. However, there are so many issues...

Mar 2021
||
(0)
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Manager

I like how stable Merge Hemo is. The solution meets our integration goals and adapts to our current...

Mar 2021
||
(0)
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Manager

IBM Watson Health's support is good. They are accessible. Their support people get back to us...

Mar 2021
||
(0)
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Manager

Merge Hemo's implementation process could run a little more smoothly. It can be a little rough...

Mar 2021
||
(0)
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Analyst/Coordinator

Something I would like to be able to do that no vendors currently offer is set parameters on some of...

Mar 2021
||
(0)
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Analyst/Coordinator

Merge Hemo works great. We love it. We don't want to change from it. I would tell people looking at...

Mar 2021
||
(0)
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Analyst/Coordinator

IBM Watson Health nickel-and-dimes a little. There were some expenses when they came out that we...

Mar 2021
||
(0)
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Analyst/Coordinator

I called IBM Watson Health to ask questions. The individual I spoke with answered my questions in...

Mar 2021
||
(0)
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Director

I don't have any issues with the product quality. I like Merge Hemo; I am a fan. I like the ease of...

Mar 2021
||
(0)
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Director

The vendor has a statistical reporting function that is very antiquated. It would be nice if they...

Mar 2021
||
(0)
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Director

When it comes to nickel-and-diming, we do have a service agreement with IBM Watson Health. So there...

Mar 2021
||
(0)
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Director

The vendor has made some improvements regarding the training. I have had a couple of occasions to...

Mar 2021
||
(0)
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Director

We are not making any changes to Merge Hemo, but that is an area that we want to be aware of. There...

Jan 2021
||
(0)
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Director

Overall, we are pretty happy with Merge Hemo. The solution is scalable and stable.

Jan 2021
||
(0)
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VP/Other Executive

Merge Hemo is stable, easy to use, and a good solution. It seems to be the best available. That...

Jan 2021
||
(0)
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Director

The vendor has been wonderful in terms of support, especially during COVID-19. Even though they...

Jan 2021
||
(0)
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Manager

I really haven’t had to touch the system, so it has been working without issues during COVID-19....

Dec 2020
||
(0)
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Director

Merge Hemo is a product we are very happy with. We have such a good, strong relationship with IBM...

Dec 2020
||
(0)
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Manager

We just simply never have big issues or downtime with Merge Hemo. When something does come up, we...

Dec 2020
||
(0)
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Manager

We have seen and had experiences with other hemo systems due to acquisitions of sites that have...

Dec 2020
||
(0)
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VP/Other Executive

If I had to buy something again, I might look at something different for hemodynamics. We have just...

Nov 2020
||
(0)
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VP/Other Executive

The vendor doesn't keep their promises. When we want something to be fixed, there is an extra...

Nov 2020
||
(0)
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VP/Other Executive

I wish the vendor were more proactive about providing training. There is sometimes an additional...

Nov 2020
||
(0)
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VP/Other Executive

The vendor has gotten a bit better at ongoing support. I have been escalating things quite a bit....

Nov 2020
||
(0)
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VP/Other Executive

When the product functionality works, it isn't bad. The vendor is behind on delivering new...

Nov 2020
||
(0)
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Director

We have had Merge Hemo for so long, and the integration into our workflow and everything has been...

Nov 2020
||
(0)
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Director

There are some things missing from Merge Hemo that I have been looking at in different systems. I...

Nov 2020
||
(0)
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Analyst/Coordinator

When there is an issue that needs to be escalated, IBM Watson Health involves someone higher up....

Nov 2020
||
(0)
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Analyst/Coordinator

There were no issues whatsoever with IBM Watson Health's support during COVID-19. Our phone calls...

Nov 2020
||
(0)
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Analyst/Coordinator

Merge Hemo is okay. It has some issues, but it also has its advantages. We are working through the...

Nov 2020
||
(0)
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Manager

Recently, we had a couple of issues with Merge Hemo. That relates to the way that it pulls over some...

Nov 2020
||
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