Merge Hemo Comments

 

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Current Time Inside Cache Tag Helper: 9/27/2020 2:13:05 AM and Model.EvProductId = 1668

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User Commentary

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Manager

Service and Support

The vendor did not support the product during the COVID-19 crisis.

Sep 2020
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Manager

Service and Support

If the decision were up to me, I would probably not buy the product again. The vendor’s...

Sep 2020
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Manager

Functionality and Upgrades

The vendor’s typical solution is to say that they will fix bugs in a future release of the product....

Sep 2020
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Manager

Service and Support

The vendor keeps their promises, but they don’t make good promises. I have current bugs that were...

Sep 2020
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Manager

Functionality and Upgrades

The product doesn’t quite work as the vendor said it would, and it is challenging for my end users...

Sep 2020
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Manager

Service and Support

The vendor’s support is always a problem. Getting case files open is difficult, and once the vendor...

Sep 2020
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Manager

Relationship

Pretty much the only people from the vendor’s organization that we deal with are the people...

Sep 2020
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Manager

Future Outlook

I don’t think my satisfaction will be different in a year from now. We have had the product for a...

Sep 2020
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Manager

Functionality and Upgrades

Merge Hemo is an older system, but the nurses, technicians, and physicians like it.

Sep 2020
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Manager

Interfacing and Integration

I can’t do much with the system. Years ago, I would have given the vendor a higher rating for...

Sep 2020
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Manager

ROI / Cost (care and feeding)

IBM Watson Health has been moving toward charging for every little thing. We are trying to upgrade a...

Sep 2020
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Manager

Implementation and Training

The initial training was good, but of course, we had to pay for it. The ongoing training is okay. I...

Sep 2020
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Manager

Functionality and Upgrades

The product meets 90% of the needs we have. I am a couple of years out of replacing the SAN hardware...

Sep 2020
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Director

Service and Support

IBM Watson Health has not been cognizant during the COVID-19 crisis. We haven't gotten any emergency...

Aug 2020
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Director

Service and Support

The support from IBM Watson Health is lackluster. IBM Watson Health has unseasoned technicians...

Aug 2020
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Director

Implementation and Training

We haven't had any training documentation from IBM Watson Health. My staff had to create training...

Aug 2020
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Manager

Functionality and Upgrades

We don’t have too many issues with the product. Proactive service to me means that problems are...

Aug 2020
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Manager

Other Observations & Comments

I don't see my level of satisfaction changing a year from now. For my level of satisfaction to...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

Merge Hemo works really well. I don’t know what else to say. I have very few issues with it. It is a...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

IBM Watson Health’s interfaces for scheduling and billing need an overhaul. The vendor has a...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

The product’s billing interface isn’t mature, but I know the vendor is working on it. We purchased...

Jun 2020
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Analyst/Coordinator

Service and Support

When I have problems, the vendor is hard to get support from. I don’t think we have ever had a field...

Jun 2020
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Manager

Service and Support

I would give the vendor a high rating for being proactive. I see them logging in and checking things...

Jun 2020
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Manager

ROI / Cost (care and feeding)

The vendor does charge for every little thing. We pay for the annual support contract and the...

Jun 2020
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Manager

Functionality and Upgrades

With the Merge Hemo product, it is rare that we actually need to call support. The system is pretty...

Jun 2020
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Manager

Functionality and Upgrades

Merge Hemo is very customizable for end users. The vendor has most of the improvements that we are...

Jun 2020
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Manager

Functionality and Upgrades

The last upgrade we did was handled fairly well. Our staff doesn't use the structured reporting in...

May 2020
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Manager

Implementation and Training

For an upgrade, the vendor did one day of on-site training. The process to access the vendor's...

May 2020
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Manager

Interfacing and Integration

The vendor's inventory solution is lacking. There is a database where we can input our inventory...

May 2020
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Manager

Relationship

IBM Watson Health is probably one of the few vendors out there that are close to having a good...

May 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

IBM is expensive. I don’t feel nickel-and-dimed, but they definitely are capable of making money. I...

May 2020
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Analyst/Coordinator

Implementation and Training

IBM certainly offers ongoing training, but we pay a ton for it. I would like them to be a little...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

The system is fabulous, the great thing about it is that it is intuitive. It works the same as an...

May 2020
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Analyst/Coordinator

Relationship

I was able to meet with IBM’s executives, and they were fabulous. They were awesome people who were...

May 2020
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Director

Relationship

I haven’t had any issues with Merge’s products, and the vendor has been very forthright in what they...

May 2020
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Director

Relationship

IBM could improve their level of engagement and interaction with their customers. They are more...

May 2020
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Director

Service and Support

I would tell an organization looking at the system that they will have to work to get engagement...

May 2020
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Director

Interfacing and Integration

Merge Hemo is a really good solution and integrates well with our CVIS and our EMR, which are both...

May 2020
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Director

Relationship

Our team members are very satisfied with Merge Hemo, but I know they feel like things have slowed...

May 2020
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Director

Service and Support

The support is good, and we have people we can reach out to that take care of us right away. The...

May 2020
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Manager

Lessons Learned

We have gone through a couple of patient data modules. The vendor usually sends us a new module, and...

Apr 2020
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Manager

Functionality and Upgrades

The program is user friendly, but some things are weird or quirky, and we would like certain...

Apr 2020
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Manager

Functionality and Upgrades

From an end-user standpoint, the system is really good. It has a nice look, and it is pretty easy to...

Apr 2020
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Manager

Functionality and Upgrades

The system works the way the vendor marketed it to work. We can’t customize the system in a way that...

Apr 2020
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Manager

Other Observations & Comments

We have gotten a lot of things without being nickel-and-dimed. We call the support people, and they...

Apr 2020
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Manager

Implementation and Training

We haven’t done any upgrades, but the original implementation was great. All the vendor’s trainers...

Apr 2020
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Manager

Service and Support

We have had a lot of issues with the support people not getting back to use in a timely manner. We...

Apr 2020
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Manager

Technology

We haven’t really had any new technology. We are hoping for an integrated instantaneous wave-free...

Apr 2020
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Manager

Service and Support

The vendor could have been more proactive with our site by pushing for an IT person to go to the...

Apr 2020
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Manager

Other Observations & Comments

We have a project manager, but the vendor’s executives are involved only when they have to be. They...

Apr 2020
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Manager

Functionality and Upgrades

We can look at our outcomes that the vendor created with user-defined reports (UDR), and those...

Apr 2020
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Manager

Service and Support

The clinical support is fantastic. I have no problems with the clinical support people and trainers...

Apr 2020
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Manager

Future Outlook

We are still going through some growing pains. Hopefully, our satisfaction will be higher in the...

Apr 2020
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Manager

Service and Support

The vendor has supported us very well during the COVID-19 crisis. They are there when we need them,...

Apr 2020
 Helpful

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Manager

Service and Support

I love the ongoing support we are getting from the vendor.

Apr 2020
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Manager

Functionality and Upgrades

We love the demographic import capabilities and the interface with our lab product. This is the...

Apr 2020
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VP/Other Executive

Service and Support

Merge Hemo is solid. We get frustrated with IBM Watson Health, but at the end of the day, both Merge...

Apr 2020
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Director

Service and Support

When the new ACC guidelines came out, there were things that should have already been done on the...

Apr 2020
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Director

Functionality and Upgrades

The reports that the system generates don't have very good information. We could maybe work on...

Apr 2020
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Manager

Service and Support

The phone support we get from IBM Watson Health is some of the best that we have ever gotten from...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

The Merge Hemo product is good. The vendor's products are good in general, and they work as...

Feb 2020
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Manager

Functionality and Upgrades

The upgrade went smoothly, and it was fairly easy. The product’s ease of use is really good.

Feb 2020
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Manager

Implementation and Training

The ongoing training has gone really well. The vendor has user group meetings, and they usually...

Feb 2020
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Manager

Service and Support

We get announcements about issues that are found. The vendor is pretty up front about letting us...

Feb 2020
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Manager

Functionality and Upgrades

With another solution we use, the vendor charges for every little thing, and that is a big deal. But...

Feb 2020
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Manager

Functionality and Upgrades

The product works as promoted. We are using it in a limited capacity right now, and it is doing what...

Feb 2020
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Manager

Relationship

A big issue that we have with IBM Watson Health right now is that we don't have an account...

Feb 2020
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Manager

Functionality and Upgrades

The upgrades have gone really smoothly. I haven't had any issues with them.

Feb 2020
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Manager

Implementation and Training

I haven't attended the official Merge training, but I would give the ongoing training a fairly high...

Feb 2020
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Manager

Service and Support

In terms of the product's ability to support our integration goals, I would give the highest score...

Feb 2020
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Manager

Functionality and Upgrades

I like the product. The overall product quality is good because the product doesn't fail that much....

Feb 2020
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Manager

Service and Support

The vendor has always been good at driving tangible outcomes. If we have to wait until the next day,...

Feb 2020
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Manager

Future Outlook

I am going to give Merge Hemo the highest score on overall satisfaction, and that is coming from...

Feb 2020
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Manager

Service and Support

I like that I can get in direct contact with one of the head technicians without jumping through a...

Feb 2020
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Manager

Service and Support

We had a hardware issue that affected the whole system. Someone showed up to help but did not work...

Feb 2020
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Manager

Service and Support

I have worked on hemo systems in the past that have had a kit full of diagnostic tools. Merge Hemo...

Feb 2020
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Manager

Functionality and Upgrades

I would rate the ease of use just below the highest score because some people here are stupid, and...

Feb 2020
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Manager

Functionality and Upgrades

I don't know whether the vendor has anything new. When we do upgrades, they do send us things. The...

Feb 2020
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Manager

Service and Support

The ongoing phone and web support is very effective. One person on the service team has made it...

Feb 2020
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Manager

Relationship

There isn't a whole lot of involvement from the executives or upper management.

Feb 2020
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Manager

ROI / Cost (care and feeding)

The vendor doesn't charge for every little thing. We don't get free things, but if we have a bad...

Feb 2020
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Analyst/Coordinator

Functionality and Upgrades

We haven’t had a recent upgrade, but IBM has a high-quality product. I wouldn’t mind seeing some...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

What I like about the system is the ease of use. The color coordination of the visual aspects for...

Jan 2020
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Analyst/Coordinator

Interfacing and Integration

We are working on trying to get the system integrated with another system we use, and that process...

Jan 2020
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Manager

Technology

The system is a little click happy. We have learned to navigate the issue, but the vendor is lacking...

Jan 2020