Home chevron icon Imaging Systems chevron icon Imaging Software chevron icon PACS

Merge PACS Commentary
Filtered view: (Small - Under 300K Studies)

Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
View Product Scores
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

PACS 2022: Changing Market Leads to Volatility among Large- to Small-Volume Organizations
PACS 2022:
Changing Market Leads to Volatility among Large- to Small-Volume Organizations
November 2022
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Manager

Product

Merge PACS is solid for a particular specialty, and the providers in that specialty seem to love it....

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Merge PACS is not the best solution for a larger organization with a lot of practices, but it is a...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Merative needs to do more discovery with their implementation process. They failed to notice that we...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

A couple of times when we were in crisis, Merative only had a few available analysts. It is very...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Merative has been a partner for us for a while. We have actually utilized them for a lot. We...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Things were a little negative during the first migration or upgrade to our hardware with Merative....

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Merative had an on-site trainer with us, and they traveled to multiple sites and worked with...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

We are interested in cloud-based solutions, so a cloud-based PACS is a wish-list item in a way....

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

Launching an application takes time, so providers want more and more time where they are productive...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like the freedom and flexibility of being able to change things in Merge PACS and customize them...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The blue thumbtacks in the system need to stand out more so that they don't get accidentally...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The system has flaws in terms of pulling similar studies when different organizations call a study...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

When there is an upgrade for the system, nothing should change for users, but the users should be...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product, Value

Since I'm on an older version of the product, it doesn't have all the new bells and whistles that...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

We like the PACS, but we don't like that Merative charges us quite a bit. The vendor charges...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We like Merge PACS as a product, but the support has been mediocre and on and off. Things have been...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty

We recently met with the vendor's team, and we were happy that things were getting back to the good...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Product

The vendor has been good to work with when it comes to third-party AI vendors. Merative has proven...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

The vendor's support is getting better. Merative is getting into their rhythm and sorting out their...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Relationship

Merative's executives and leaders are good. They listen to us. We appreciate the changes that they...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Relationship

Merge PACS has been a good PACS. It is reliable. We saw a dip in the vendor's support and innovation...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The mammo piece of the product is a little hard to use, but that is probably because we are not on...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor meets with us regularly, and they talk to us about all their products. They talk to us...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Some of the low points of working with Merative are their application architecture and their ability...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

In general, things are okay with the system, but we are still waiting for someone to build a better...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The projects we do with Merative drag on forever, and the vendor's project management leaves a lot...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

We are always scared to do upgrades; the vendor fixes a couple of issues but breaks several other...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Since the company moved from IBM to Merative, the support has been less than desirable

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Product

Merge PACS works as advertised so far. It is fairly easy to use. One strength of Merge PACS is that...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

The mammography hanging protocols in Merge PACS do not work well. We have radiologists who are...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Value

I like Merge PACS because I have full access to it and can do anything I want with it. It is highly...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

I have not talked to anybody at any level since Merative took over Merge PACS. Nobody at any level...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I am happy with Merge PACS. The support is great. We can usually get someone the first time we call,...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Our providers just want a product that works. They don't want to have to customize a bunch of...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We wouldn’t buy Merge PACS again, but that is only because we no longer need a full-blown PACS to do...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations, Product

The most recent upgrade had its challenges, but it went pretty smoothly. Like with any upgrade,...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We don't have a lot of issues with the PACS when it is up and going. That is a strong point. There...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

During the whole transition to Merative, we worked with a few different teams, and we were told a...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

It is really hard to get ahold of the customer support team during the day. Once we get somebody on...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

We recently did an upgrade, and that was seamless and smooth. We felt that the vendor's preplanning...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We appreciate how responsive the vendor's support team is, and we like the vendor's ticketing...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Merative's support is good, and they have an after-hours team in India. The handoff from the...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We have talked about moving to the cloud, and we have looked at some options. Merative's team...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

The vendor's support team is excellent. We have been with the vendor for a long time, and we have...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Merge PACS is definitely a lot better than it used to be, and the future state seems promising. Our...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We work pretty hand to hand with Merative. They are awesome. When we had an incident at our facility...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

There are a few things I would like to see in Merge PACS. Right now, it is tedious to search within...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Merative’s support team is not on top of things at all, but then when we do reach out, they are very...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

There were some functionalities in Merge PACS that we expected to be normal, but Merative tells us...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Interfacing Merge PACS with our other systems, including our EMR, is a lot of work. It can take...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

When we compare Merative to other vendors, Merative is not quite as innovative. Merge PACS doesn't...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

If we don’t have everything current, Merative should be communicating that with us and telling us...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Upgrades in Merge PACS are not simple to implement or install, so they have to be planned in advance...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Merge PACS is not part of our long-term plans. With the growth that our organization is...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

I have looked at a couple of other PACS, and the overall price per patient or price per year seems...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

The biggest benefit of Merge PACS is the ability to customize and make our own changes for our...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have easy access to users within the Merative organization to be able to ask direct questions. We...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I am happy with the product. It is rock solid and does what it does. It is somewhat outdated, but it...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We don't call Merative's support people often, but we have had some struggles. I don't see the...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
PACS—Finding the Perfect Fit
09 July 20    |   Monique Rasband and Lauren Barton
Imaging is critical in healthcare. Images provide power behind the diagnosis as well as insight into progress monitoring. Providers rely on having a PACS and other imaging systems to give them access
Article
KLAS article icon
Achieving Success in the PACS Market
03 December 18    |   Katie Brooks
Since 2016, KLAS Research has been gathering data from vendors and providers about their PACS solutions. The resulting PACS 2018 report paints a picture of the current PACS market.
Article
KLAS article icon
Looking at the Life Cycle of PACS
27 November 18    |   Jared Jeffery
Which PACS solutions are being purchased the most, and for what reasons? As KLAS speaks with providers, we find that a vendor’s reputation is a driving factor.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​