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IBM Watson Health Micromedex Solutions Comments
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KLAS Research Director - Joe VanDeGraaff
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User Commentary

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Director

There isn't much leeway when it comes to decisions about drugs in the system; the process is very...

Apr 2021
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Director

I love the breadth of the system's content. I wish it would have more OB drugs. We have a...

Apr 2021
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Director

The solution is reliable. I wouldn’t say it is integrated, but we at least have links through a...

Apr 2021
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Manager

We have not needed this a lot, but every time IBM has come in to do training, it has been great. All...

Apr 2021
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Manager

The support from our assigned person at IBM is pretty good, and they respond to us. However, I am...

Apr 2021
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Manager

I would tell a peer that the solution is a great product, but I would warn them that it is a big...

Apr 2021
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Manager

The vendor isn’t the worst, but they do nickel-and-dime for new products, modules, or...

Apr 2021
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Manager

We have a contract with IBM, and everything in the contract was agreed upon. There were no...

Apr 2021
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Manager

I do not have a problem with the product; I have a problem with IBM. I feel like ever since IBM...

Apr 2021
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VP/Other Executive

We periodically reevaluate the market and look at what is available for an online drug information...

Apr 2021
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VP/Other Executive

The navigation is not straightforward or intuitive. Things are not hard to find if they are...

Apr 2021
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VP/Other Executive

IBM's leadership has been great. The leaders have been very willing to engage, and they have...

Apr 2021
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Manager

Occasionally, our contract with the vendor comes up, and we have to research whether we should keep...

Apr 2021
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Manager

Some things are really hard to find in the system. I use this solution for very specific purposes....

Apr 2021
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Director

The vendor provides training materials, but we have people who don't use them. That is a problem....

Mar 2021
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Director

The solution is good. I don't use it all the time because I have three or four different resources,...

Mar 2021
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Director

The IBM product is fine, but it doesn't provide us with the most recent literature updates, and our...

Feb 2021
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Director

A lot of my clinical people still carry their subscriptions to another clinical reference vendor....

Feb 2021
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Director

The system is tied to so many other things, so we are stuck with it, sadly. This is where we are for...

Feb 2021
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Director

One good thing about the system is that it has NeoFax, which is used quite a bit in our neonatal...

Feb 2021
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Manager

The navigation in the system is put together well. The main page has all of the latest resources,...

Feb 2021
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Manager

Sometimes the information I am looking for is buried, and I have to dig to find it in the system. I...

Feb 2021
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Manager

IBM's platform is a good drug reference system that includes pediatric information. The platform is...

Feb 2021
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Manager

The product is self-service and easy to use. The IBM product is just there. It is routinely used,...

Jan 2021
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Manager

We have contracts for the IBM product and another product, and every time a contract comes up for...

Jan 2021
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Manager

I don't know that I have ever gotten training for the IBM product, but the vendor has a whole...

Jan 2021
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Manager

The Micromedex platform provides the drug information that we use. The system is always our go-to...

Jan 2021
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Manager

The system is comprehensive. I don't love the interface, though. IBM kind of tries to shoehorn us to...

Dec 2020
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Manager

We have had issues with access and availability and haven't really gotten enough responses to that...

Dec 2020
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Manager

The system is adequate. We aren't huge users of the system, but it meets our needs. If the only...

Dec 2020
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Director

I love the Micromedex platform. The vendor has been very supportive during the COVID-19 crisis. The...

Dec 2020
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Director

We are highly receiving our money's worth. I begged my organization for the system. If the system...

Dec 2020
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Director

I appreciate that I can get a package insert anywhere and that the package insert tells me the...

Dec 2020
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Analyst/Coordinator

We have issues when we are looking up a drug that is a combination product. Seeing the information...

Nov 2020
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Analyst/Coordinator

The system does okay. We have a product from another vendor that a lot of people like better. We...

Nov 2020
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Analyst/Coordinator

We haven't really had to reach out to the vendor. When we first got the system, the vendor sent...

Nov 2020
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Manager

I know our pharmacists could not live without this product because they bring it up every time we...

Oct 2020
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Manager

There is a whole feature that IBM added, and I have used that feature a couple of times. That...

Oct 2020
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Manager

I rarely hear from the vendor representative. That person just does not reach out to me....

Oct 2020
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Manager

The pharmacists seem happy with this product. There is no question that the product drives tangible...

Oct 2020
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Director

Having a drug reference is definitely part of our long-term plans. Whether we stay with this...

Oct 2020
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Director

The technology that IBM delivers is neither good nor bad. Nothing about it really stands out. IBM's...

Oct 2020
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Director

We haven't had problems with IBM. We haven't interacted with the vendor very much. I do recall my...

Oct 2020
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Nurse

I am not sure whether the IBM product is in our long-term plans because we are trying to consolidate...

Oct 2020
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Nurse

The product is doing what we would expect. It continues to function. I don't know that the product...

Oct 2020
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Nurse

The IBM product integrates with our EMR, so users don't have to do much other than be in the EMR. I...

Oct 2020
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Manager

The content can be somewhat selective. IBM has multiple modules, and unless we add all of the...

Oct 2020
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Manager

The content in this product is selective. We had an instance this year where we subscribed to an...

Oct 2020
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Manager

This system requires a more basic understanding on the part of the user to use properly. The issue...

Oct 2020
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Director

The vendor has put together some of COVID-19 resources. There are COVID-19 links on the vendor's...

Jun 2020
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Director

I don't feel nickel-and-dimed. The vendor doesn't seem like they do that. But I don't know for sure....

Jun 2020
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Director

We have integrated the product. The vendor has been known as a drug company and for having detailed...

Jun 2020
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Director

There are separate drug applications for each specialty. It would be nice if there were just one...

Jun 2020
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