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IBM Watson Health Micromedex Solutions Comments
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KLAS Research Director - Joe VanDeGraaff
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Joe VanDeGraaff

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joe.vandegraaff@klasresearch.com

801-734-1587

 
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User Commentary

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Manager

Functionality and Upgrades

The system is comprehensive. I don't love the interface, though. IBM kind of tries to shoehorn us to...

Dec 2020
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Manager

Service and Support

We have had issues with access and availability and haven't really gotten enough responses to that...

Dec 2020
(0)
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Manager

Functionality and Upgrades

The system is adequate. We aren't huge users of the system, but it meets our needs. If the only...

Dec 2020
(0)
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 or  to see details.

Director

Service and Support

I love the Micromedex platform. The vendor has been very supportive during the COVID-19 crisis. The...

Dec 2020
(0)
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Director

ROI / Cost (care and feeding)

We are highly receiving our money's worth. I begged my organization for the system. If the system...

Dec 2020
(0)
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Director

Functionality and Upgrades

I appreciate that I can get a package insert anywhere and that the package insert tells me the...

Dec 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We have issues when we are looking up a drug that is a combination product. Seeing the information...

Nov 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

The system does okay. We have a product from another vendor that a lot of people like better. We...

Nov 2020
(0)
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Analyst/Coordinator

Implementation and Training

We haven't really had to reach out to the vendor. When we first got the system, the vendor sent...

Nov 2020
(0)
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Manager

Functionality and Upgrades

I know our pharmacists could not live without this product because they bring it up every time we...

Oct 2020
(0)
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Manager

Functionality and Upgrades

There is a whole feature that IBM added, and I have used that feature a couple of times. That...

Oct 2020
(0)
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Manager

Service and Support

I rarely hear from the vendor representative. That person just does not reach out to me....

Oct 2020
(0)
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Manager

Functionality and Upgrades

The pharmacists seem happy with this product. There is no question that the product drives tangible...

Oct 2020
(0)
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Director

Future Outlook

Having a drug reference is definitely part of our long-term plans. Whether we stay with this...

Oct 2020
(0)
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Director

Functionality and Upgrades

The technology that IBM delivers is neither good nor bad. Nothing about it really stands out. IBM's...

Oct 2020
(0)
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Director

Sales and Contracting

We haven't had problems with IBM. We haven't interacted with the vendor very much. I do recall my...

Oct 2020
(0)
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Nurse

Functionality and Upgrades

I am not sure whether the IBM product is in our long-term plans because we are trying to consolidate...

Oct 2020
(0)
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Nurse

Functionality and Upgrades

The product is doing what we would expect. It continues to function. I don't know that the product...

Oct 2020
(0)
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Nurse

Interfacing and Integration

The IBM product integrates with our EMR, so users don't have to do much other than be in the EMR. I...

Oct 2020
(0)
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Manager

Sales and Contracting

The content can be somewhat selective. IBM has multiple modules, and unless we add all of the...

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

The content in this product is selective. We had an instance this year where we subscribed to an...

Oct 2020
(0)
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Manager

Functionality and Upgrades

This system requires a more basic understanding on the part of the user to use properly. The issue...

Oct 2020
(0)
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Director

Other Observations & Comments

The vendor has put together some of COVID-19 resources. There are COVID-19 links on the vendor's...

Jun 2020
(0)
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Director

ROI / Cost (care and feeding)

I don't feel nickel-and-dimed. The vendor doesn't seem like they do that. But I don't know for sure....

Jun 2020
(0)
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Director

Interfacing and Integration

We have integrated the product. The vendor has been known as a drug company and for having detailed...

Jun 2020
(0)
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Director

Functionality and Upgrades

There are separate drug applications for each specialty. It would be nice if there were just one...

Jun 2020
(0)
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