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IBM Watson Health Micromedex Solutions
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Joe VanDeGraaff
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User Commentary

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Manager

The vendor has a vision. They find ways to use what they have, and they have a new partnership with...

Sep 2021
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Manager

We receive our money's worth from the system, and even though it is horribly expensive, the vendor...

Sep 2021
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Manager

IBM has improved their customer service and technical service. If we call and tell them that...

Sep 2021
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Manager

The solution's interface is very nice and clean. It has a good look. The vendor made a major change...

Sep 2021
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Manager

The solution is really easy to use. People don't really need any training on it, but if they want it...

Sep 2021
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Manager

Our clinicians will use this system over other systems because of its depth and data, but it isn't...

Sep 2021
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Manager

The solution might be confusing to people who aren't pharmacists. It can be hard to look at its...

Sep 2021
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Director

I wouldn't say that the vendor nickel-and-dimes us, but the solution is expensive. We pay a...

Sep 2021
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Director

The vendor implemented the product for us. They got us what we needed for access, and they did it...

Sep 2021
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Director

The system isn't embedded in our EHR for our physicians and nurses, so they have to go outside of...

Sep 2021
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Director

The vendor could improve the system's navigation. They could also provide quick tips and FAQs. Those...

Sep 2021
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Manager

It is unclear at this stage whether the system will be part of our long-term plans, but we might be...

Sep 2021
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Manager

IBM doesn’t nickel-and-dime. We pick our subscription and get the entire offering included in the...

Sep 2021
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Manager

IBM doesn't really offer any integration with the system; they just offer information. It would be a...

Sep 2021
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Manager

The product has actually gotten worse. Before, there was a feature where we would basically get our...

Sep 2021
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Manager

I haven't used IBM’s support. The support people don’t really do anything proactive.

Sep 2021
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Manager

We don't really hear a lot of negative things about the system, and we are pretty excited about some...

Sep 2021
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Manager

The application itself is pretty user friendly. From an IT support perspective, when there is an...

Sep 2021
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Manager

The product has a bit more integration offered with our EMR now than before. Before, we were only...

Sep 2021
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Manager

I wouldn't necessarily say that IBM nickel-and-dimes, but the product is rather expensive. IBM does...

Sep 2021
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Manager

As we talk through upgrades, we have to have a lot of conversations. Sometimes the conversations...

Sep 2021
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Manager

Based on what we have heard with the ease of use, there are some challenges with our nursing users,...

Sep 2021
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Manager

Anytime that we have had to reach out to the vendor for an issue, they have been pretty responsive...

Sep 2021
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Manager

We get a lot of communication about upgrades and additional modules, but we don't get a lot of...

Sep 2021
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Manager

I don't really deal a lot with the IBM executives. I typically deal with any troubleshooting piece,...

Sep 2021
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Manager

From our IT's perspective, things get a little muddy when our representative sells a new product to...

Sep 2021
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Director

The system is very well received. Everyone is very comfortable with it and relies on it. Our team...

Aug 2021
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Director

I am not quite aware whether IBM is doing updates, but they keep their information current. The...

Aug 2021
||
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CMIO

I don't think that the vendor charges us for every little thing. They don't send us a small bill...

Aug 2021
||
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CMIO

I like that the system provides us with up-to-date information. I would like to see much more...

Aug 2021
||
(0)
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Manager

What really sets the product apart is that it is part of a larger product offering. The value comes...

Aug 2021
||
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Manager

We have found the support team to be very responsive to us when we have issues. They get back to us...

Aug 2021
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Manager

One of the challenges we run into is that the vendor tends to price special requests at a premium....

Aug 2021
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Manager

The product is complex, and it does require training. Many users only use a small fraction of the...

Aug 2021
||
(0)
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Analyst/Coordinator

We added the Micromedex platform because it had information that our other system didn’t have. IBM's...

Aug 2021
||
(0)
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Analyst/Coordinator

The Micromedex platform is missing information on medication lab interactions. The search field can...

Aug 2021
||
(0)
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Analyst/Coordinator

We can click on a link to the system through our EHR. IBM's system is pretty easy to use, and I have...

Aug 2021
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Director

In the future, we will compare IBM's product with other products to decide whether it will be part...

Aug 2021
||
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Director

We get what we are paying for with this system. IBM keeps up to date with new medications that are...

Aug 2021
||
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Director

We are more integrated with the Micromedex platform than with other products, and we can put the...

Aug 2021
||
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Director

The vendor is always trying to get a hold of me to talk about what we have going on.

Aug 2021
||
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Manager

This system will not likely be part of our long-term plans. We have another system that is similar...

Jul 2021
||
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Director

The system was so simple to implement. We have integrated it into a lot of our education,...

Jul 2021
||
(0)
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Director

We have used a lot of the information from the system recently for some alert fatigue and cleanup,...

Jul 2021
||
(0)
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Director

I never have to call the vendor, so there isn’t really any need for support. The vendor has a...

Jul 2021
||
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Analyst/Coordinator

The system doesn't require a lot of training. The system is fairly straightforward, and IBM's...

Jul 2021
||
(0)
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Analyst/Coordinator

IBM can continue to work on the system's usability. I know that IBM has started working on some...

Jul 2021
||
(0)
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Analyst/Coordinator

I like having the ability to tie IBM's system to our EMR. IBM introduced the natural language...

Jul 2021
||
(0)
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Manager

The solution has undergone several changes over the years, and all of those changes have been...

Jun 2021
||
(0)
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Manager

IBM's training was good. They came to us in person and went over everything. IBM always keeps their...

Jun 2021
||
(0)
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Director

We use the system for drug reference and for drug information. I would say pharmacists and nurses...

Jun 2021
||
(0)
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Director

We have the system today, but honestly, there are other systems I would prefer to use. We would...

Jun 2021
||
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Director

The system could definitely improve its pill identification. That is not very helpful to me. A lot...

Jun 2021
||
(0)
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Director

IBM is not proactive, and IBM Watson Health Micromedex Medication Management is a standalone...

May 2021
||
(0)
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Director

There isn't much leeway when it comes to decisions about drugs in the system; the process is very...

Apr 2021
||
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Director

I love the breadth of the system's content. I wish it would have more OB drugs. We have a...

Apr 2021
||
(0)
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Director

The solution is reliable. I wouldn’t say it is integrated, but we at least have links through a...

Apr 2021
||
(0)
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Manager

We have not needed this a lot, but every time IBM has come in to do training, it has been great. All...

Apr 2021
||
(0)
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Manager

The support from our assigned person at IBM is pretty good, and they respond to us. However, I am...

Apr 2021
||
(0)
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Manager

I would tell a peer that the solution is a great product, but I would warn them that it is a big...

Apr 2021
||
(0)
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Manager

The vendor isn’t the worst, but they do nickel-and-dime for new products, modules, or...

Apr 2021
||
(0)
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Manager

We have a contract with IBM, and everything in the contract was agreed upon. There were no...

Apr 2021
||
(0)
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Manager

I do not have a problem with the product; I have a problem with IBM. I feel like ever since IBM...

Apr 2021
||
(0)
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VP/Other Executive

We periodically reevaluate the market and look at what is available for an online drug information...

Apr 2021
||
(0)
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VP/Other Executive

The navigation is not straightforward or intuitive. Things are not hard to find if they are...

Apr 2021
||
(0)
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VP/Other Executive

IBM's leadership has been great. The leaders have been very willing to engage, and they have...

Apr 2021
||
(0)
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Manager

Occasionally, our contract with the vendor comes up, and we have to research whether we should keep...

Apr 2021
||
(0)
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Manager

Some things are really hard to find in the system. I use this solution for very specific purposes....

Apr 2021
||
(0)
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Director

The vendor provides training materials, but we have people who don't use them. That is a problem....

Mar 2021
||
(0)
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Director

The solution is good. I don't use it all the time because I have three or four different resources,...

Mar 2021
||
(0)
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Director

The IBM product is fine, but it doesn't provide us with the most recent literature updates, and our...

Feb 2021
||
(0)
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Director

A lot of my clinical people still carry their subscriptions to another clinical reference vendor....

Feb 2021
||
(0)
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Director

The system is tied to so many other things, so we are stuck with it, sadly. This is where we are for...

Feb 2021
||
(0)
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Director

One good thing about the system is that it has NeoFax, which is used quite a bit in our neonatal...

Feb 2021
||
(0)
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Manager

The navigation in the system is put together well. The main page has all of the latest resources,...

Feb 2021
||
(0)
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Manager

Sometimes the information I am looking for is buried, and I have to dig to find it in the system. I...

Feb 2021
||
(0)
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Manager

IBM's platform is a good drug reference system that includes pediatric information. The platform is...

Feb 2021
||
(0)
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Manager

The product is self-service and easy to use. The IBM product is just there. It is routinely used,...

Jan 2021
||
(0)
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Manager

We have contracts for the IBM product and another product, and every time a contract comes up for...

Jan 2021
||
(0)
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Manager

I don't know that I have ever gotten training for the IBM product, but the vendor has a whole...

Jan 2021
||
(0)
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Manager

The Micromedex platform provides the drug information that we use. The system is always our go-to...

Jan 2021
||
(0)
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Manager

The system is comprehensive. I don't love the interface, though. IBM kind of tries to shoehorn us to...

Dec 2020
||
(0)
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Manager

We have had issues with access and availability and haven't really gotten enough responses to that...

Dec 2020
||
(0)
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Manager

The system is adequate. We aren't huge users of the system, but it meets our needs. If the only...

Dec 2020
||
(0)
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Director

I love the Micromedex platform. The vendor has been very supportive during the COVID-19 crisis. The...

Dec 2020
||
(0)
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Director

We are highly receiving our money's worth. I begged my organization for the system. If the system...

Dec 2020
||
(0)
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Director

I appreciate that I can get a package insert anywhere and that the package insert tells me the...

Dec 2020
||
(0)
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Analyst/Coordinator

We have issues when we are looking up a drug that is a combination product. Seeing the information...

Nov 2020
||
(0)
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Analyst/Coordinator

The system does okay. We have a product from another vendor that a lot of people like better. We...

Nov 2020
||
(0)
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Analyst/Coordinator

We haven't really had to reach out to the vendor. When we first got the system, the vendor sent...

Nov 2020
||
(0)
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Manager

I know our pharmacists could not live without this product because they bring it up every time we...

Oct 2020
||
(0)
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Manager

There is a whole feature that IBM added, and I have used that feature a couple of times. That...

Oct 2020
||
(0)
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Manager

I rarely hear from the vendor representative. That person just does not reach out to me....

Oct 2020
||
(0)
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Manager

The pharmacists seem happy with this product. There is no question that the product drives tangible...

Oct 2020
||
(0)
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Director

Having a drug reference is definitely part of our long-term plans. Whether we stay with this...

Oct 2020
||
(0)
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Director

The technology that IBM delivers is neither good nor bad. Nothing about it really stands out. IBM's...

Oct 2020
||
(0)
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Director

We haven't had problems with IBM. We haven't interacted with the vendor very much. I do recall my...

Oct 2020
||
(0)
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Nurse

I am not sure whether the IBM product is in our long-term plans because we are trying to consolidate...

Oct 2020
||
(0)
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Nurse

The product is doing what we would expect. It continues to function. I don't know that the product...

Oct 2020
||
(0)
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Nurse

The IBM product integrates with our EMR, so users don't have to do much other than be in the EMR. I...

Oct 2020
||
(0)
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