IBM Watson Health Micromedex Solutions Comments

 

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Current Time Inside Cache Tag Helper: 9/25/2020 5:18:16 PM and Model.EvProductId = 221050

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User Commentary

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Director

Other Observations & Comments

The vendor has put together some of COVID-19 resources. There are COVID-19 links on the vendor's...

Jun 2020
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Director

ROI / Cost (care and feeding)

I don't feel nickel-and-dimed. The vendor doesn't seem like they do that. But I don't know for sure....

Jun 2020
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Director

Interfacing and Integration

We have integrated the product. The vendor has been known as a drug company and for having detailed...

Jun 2020
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Director

Functionality and Upgrades

There are separate drug applications for each specialty. It would be nice if there were just one...

Jun 2020
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Director

Other Observations & Comments

The software's only limitation is that the patient education content is available in English only. I...

Dec 2019
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Director

Functionality and Upgrades

Our recent upgrade was pretty seamless. The patient education is in a very clear format; it is in...

Dec 2019
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Manager

ROI / Cost (care and feeding)

The vendor has been very good to us in terms of keeping the pricing pretty stable over the last few...

Dec 2019
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Manager

ROI / Cost (care and feeding)

The vendor sells different modules, and they charge by individual product lines within the suite of...

Dec 2019
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Manager

Service and Support

In terms of technical support, the vendor is excellent. I would rate the user interface very highly....

Dec 2019
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Manager

Interfacing and Integration

The health system helps us pay for the Micromedex tools, so we are not the decision-makers who...

Dec 2019
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Manager

Other Observations & Comments

We have a different vendor’s tool available, so I think very few people are using the disease...

Dec 2019
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Manager

Service and Support

The vendor should find ways to use their products in innovative ways beyond what they are doing now....

Dec 2019
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Director

Relationship

Even as the company has changed from Truven to IBM, they are still strong. We haven't noticed a big...

Nov 2019
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Director

Interfacing and Integration

IBM's system is still the accepted program. It is nice that the system is embedded in our EHR so...

Nov 2019
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Director

ROI / Cost (care and feeding)

We will see what the next price jump will be. The system is a little pricey. Usually, IBM has an...

Nov 2019
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Manager

Functionality and Upgrades

We have had IBM's system for a long time, even when it was a mainframe product that was really hard...

Nov 2019
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Manager

Functionality and Upgrades

IBM did an upgrade several years ago that wasn't very effective. It actually made some of the...

Nov 2019
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Manager

Service and Support

The phone support from IBM isn't very consistent. The support is really excellent if we get the...

Nov 2019
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Manager

Other Observations & Comments

IBM has given us additional things in the contract, so they are okay about not nickel-and-diming us....

Nov 2019
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Manager

Functionality and Upgrades

The system is a little hard to use. Sometimes we really have to think about things. The pharmacists...

Nov 2019
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Manager

Relationship

IBM never reaches out to me about the system. I don't even know who the executive is.

Nov 2019
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Director

ROI / Cost (care and feeding)

The only reason we have IBM's product is that we have a poison center that is associated with us. We...

Nov 2019
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Director

Functionality and Upgrades

IBM doesn't do any ongoing training, but they don't really need to. The product is relatively...

Nov 2019
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Director

Functionality and Upgrades

We haven't integrated IBM's product with anything other than whatever our poison center uses the...

Nov 2019
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Director

Other Observations & Comments

IBM is not as focused on pediatrics as some other companies are.

Nov 2019
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Director

Functionality and Upgrades

IBM does frequently update their drug monographs and other information.

Nov 2019
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Director

ROI / Cost (care and feeding)

IBM's product is expensive. My contract with IBM is about twice as expensive as what I get from...

Nov 2019
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Manager

Functionality and Upgrades

The IBM tool is definitely the tool that the pharmacy folks have chosen. They like it. Our...

Nov 2019
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Manager

Functionality and Upgrades

The vendor has made a once difficult-to-use database more user friendly and approachable for the...

Nov 2019
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Manager

Functionality and Upgrades

IBM has three applications, and another vendor has only one. Having one big blob makes the...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

When compared to other products, the IBM product's efficacy is really superior; IBM Micromedex...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

IBM has a lot of good content, like their drug-interaction checker, their IV compatibility, and...

Nov 2019
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

We are very unimpressed with IBM's formulary management tool. That particular system doesn’t look...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

One of the challenges I have is the vendor says we can just use free text or colloquial language to...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

One of the biggest things we have started struggling with is the editorial process and the...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

I would like improvements to be able to find the right drug monographs. I think there should be some...

Nov 2019
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VP/Other Executive

ROI / Cost (care and feeding)

We moved away from Truven Health because of the cost. They started pricing themselves out of the...

Oct 2019
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VP/Other Executive

ROI / Cost (care and feeding)

Micromedex and Truven Health have the lion's share of the market, and they don't need to change...

Oct 2019
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VP/Other Executive

Functionality and Upgrades

I look at IBM from the standpoint of computers and technology. They have not had to compete in this...

Oct 2019
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VP/Other Executive

Functionality and Upgrades

This product is a superior product, and I like it. I never had a problem with it. I have used the...

Oct 2019
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VP/Other Executive

Relationship

My experience with Truven Health is that they do not function as one team. There is no cross...

Oct 2019
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VP/Other Executive

Service and Support

I have worked with Truven Health for a long time. They are always nice, and they are very good and...

Oct 2019
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VP/Other Executive

ROI / Cost (care and feeding)

Truven Health's price is based on licensed beds. I suggested to them that they should change their...

Oct 2019
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Manager

Future Outlook

We have been using the IBM product, but we are switching to another system for its better formulary...

Oct 2019
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Manager

Functionality and Upgrades

IBM's product has better pharmacokinetic and pharmacological descriptions than our other...

Oct 2019
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Manager

Functionality and Upgrades

IBM's product always seems to be more thorough than our other solution is, and we can go straight to...

Oct 2019
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Manager

Functionality and Upgrades

I have seen other solutions that have difficulty loading at times, but I have never noticed that...

Oct 2019
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Manager

Functionality and Upgrades

One thing that I really love about IBM's product is that we can search for drugs that can treat...

Oct 2019
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Manager

Implementation and Training

The quality of the training was pretty low because IBM just gave us the product. Users know how to...

Oct 2019
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Director

Relationship

The vendor provides an overall great clinical resource for our staff.

Oct 2019
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Director

Relationship

IBM's platform runs on its own, so I don't think we really have had any executives reach out to...

Oct 2019
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Manager

Other Observations & Comments

I would buy IBM's CDS product again if the price were right. IBM has pretty much kept their...

Sep 2019
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Manager

Functionality and Upgrades

The thing I like most about the product is the pharmacokinetics and toxicology data in the drug database....

Sep 2019
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Analyst/Coordinator

Technology

The IBM product is relatively maintenance free. The system is easy to use for the clinicians. It has...

Sep 2019
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Analyst/Coordinator

Functionality and Upgrades

The ease of use and the easy integration with our EMR stand out with the IBM solution. We have...

Sep 2019
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Analyst/Coordinator

Functionality and Upgrades

Everything is set up in the background, and the physicians can access everything through links. The...

Sep 2019
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Analyst/Coordinator

Functionality and Upgrades

I would like to see IBM make shorter, more succinct monographs that are easier for the patients to...

Sep 2019
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Analyst/Coordinator

Functionality and Upgrades

The product does what IBM said it was going to do, and it is very low maintenance. We can make it...

Sep 2019
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Analyst/Coordinator

Other Observations & Comments

The only bad that I would say about the IBM product is that when we implemented and tried to...

Sep 2019
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Manager

Other Observations & Comments

With IBM, I have a solution specialist. I also have an education person who does the teaching, and...

Sep 2019
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Manager

Functionality and Upgrades

There is just no way to see whether IBM is delivering outcomes because I have no way to run a report...

Sep 2019
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Manager

Functionality and Upgrades

IBM’s product is great. It doesn’t meet all of our needs, but no product meets all of our needs. The...

Sep 2019
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Manager

Other Observations & Comments

Even though IBM’s product is good for us, because of the problems we have had, I would let peers...

Sep 2019
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Manager

Other Observations & Comments

If IBM fixes all the problems we have experienced with the support, my satisfaction would go up...

Sep 2019
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Manager

Relationship

We have been using the Micromedex product for years. We never had a problem with it until this merge...

Sep 2019
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Manager

Other Observations & Comments

It is hard to say whether IBM’s service is proactive because they have no control over certain...

Sep 2019
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Manager

Sales and Contracting

IBM has kept their promises about the product. What they have advertised about the product is what...

Sep 2019
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Manager

Service and Support

I have no problem with IBM’s product; I have a problem with their service. Truven was bought out by...

Sep 2019
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Manager

Service and Support

With IBM, an issue either takes ten emails to get taken care of or never gets taken care of. No one...

Sep 2019
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Manager

Functionality and Upgrades

We had contract, billing, and invoice issues with IBM, but our service was never interrupted. The...

Sep 2019
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Manager

Implementation and Training

The representatives who provide teaching from IBM are great. They come out to our facility when we...

Sep 2019
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Manager

Sales and Contracting

IBM could improve their billing and the way they renew contracts. Those things were never problems...

Sep 2019
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Manager

Functionality and Upgrades

I have no problem with Micromedex Disease and Condition Management. We have a contract, so IBM...

Sep 2019
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Director

Other Observations & Comments

The providers are up in arms, but the pharmacists love the product. Depending on who the user is,...

Sep 2019
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Director

Technology

The system meets our needs. IBM could do a little bit with their interface and how information is...

Sep 2019
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Director

Other Observations & Comments

The system works well. IBM asks me about AI all the time, but I don’t think I see a ton of AI in...

Sep 2019
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Director

Functionality and Upgrades

The database with drug interaction details is embedded in the software, and that is very helpful for...

Sep 2019
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Director

Functionality and Upgrades

We are constantly pressured to look at products, to understand the value of those dollars we are...

Sep 2019
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Director

ROI / Cost (care and feeding)

There is a flat fee and a pretty hefty price, but we don’t get nickel-and-dimed. However, I honestly...

Sep 2019
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Director

Other Observations & Comments

IBM offers training, but we don’t use it. The product is straightforward; it is a drug database. We...

Sep 2019
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Director

Interfacing and Integration

The system is technically integrated into our EMR.

Sep 2019
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Director

Relationship

We have a partnership with IBM, and we are developing relationships with their executives.

Sep 2019
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Director

Relationship

I would like more structure on the plan, but I feel like that is developing. IBM's whole workflow...

Sep 2019
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Director

ROI / Cost (care and feeding)

IBM's system serves its purpose, and it is still part of our long-term solution. The system is just...

Sep 2019
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Director

Relationship

I have no issues with IBM. They have kept all of their promises. One of our local representatives...

Sep 2019
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Director

Functionality and Upgrades

The system meets our needs. IBM could do something with the display of information on their...

Sep 2019
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Nurse

Functionality and Upgrades

This software is in depth and allows our nurses and physicians to access the compatibility of...

Sep 2019