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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

Cortext works fine. Some of our staff members have it on their cellphones. It is dependent on the...

Sep 2020
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Analyst/Coordinator

Service and Support

I have not reached out to Imprivata personally. We needed an audit of some messages a while ago, and...

Sep 2020
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Director

Technology

The major downside of Imprivata is that there has been no development on Cortext. We are afraid that...

Aug 2020
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CMIO

Relationship

At this point, the vendor mostly keeps their promises. Several years ago, they didn't, but we had a...

Aug 2020
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CMIO

Interfacing and Integration

The product does support our integration goals, and we have very good nurse adoption. The system has...

Aug 2020
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CMIO

Other Observations & Comments

The vendor's support falls into the middle bucket with some of the recent emails I have seen. We...

Aug 2020
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Analyst/Coordinator

Service and Support

Working with Imprivata has been good. They were very good during COVID-19 in helping us work from...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

I like the flexibility of Cortext. It is easy for end users to use and is a decent system.

Jul 2020
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Analyst/Coordinator

Interfacing and Integration

We have a problem with the connection between Cortext and our financial system. That is frustrating....

Jul 2020
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Manager

Functionality and Upgrades

Overall, our experience with the solution has been very good. The vendor suits us quite well in...

May 2020
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Manager

Other Observations & Comments

The upgrades are done without any user input. The upgrades are just automatic and done almost all...

May 2020
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Manager

Functionality and Upgrades

If people need training to use Cortext, then they shouldn't have their job because the system is so...

May 2020
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Manager

Technology

The client installed on a computer isn't as robust as it could be.

May 2020
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Manager

ROI / Cost (care and feeding)

Everything costs too much to me, but when comparing Cortext to everything else, I would rate Cortext...

May 2020
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Manager

Other Observations & Comments

The product works great. It works all the time. However, the solution could be modernized, and I...

May 2020
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Manager

Technology

We hate the system. Without the Cortext app, I don’t get anything on my laptop ever. I have logged...

Apr 2020
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Manager

Functionality and Upgrades

The clinicians just text or call, but they do use Cortext occasionally. The clinicians use it almost...

Apr 2020
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Manager

Other Observations & Comments

I hope to God that Cortext is not a part of our long-term plans. I hate that thing. Hopefully, I...

Apr 2020
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Manager

Other Observations & Comments

In terms of the implementation, I guess it could have been worse.

Apr 2020
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Manager

Other Observations & Comments

In terms of the ease of use, Cortext is actually clear as a bell. It doesn’t work well, but it does...

Apr 2020
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Director

Functionality and Upgrades

Before implementing Cortext, I was constantly getting EKGs and other things texted to me from nurses...

Mar 2020
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Director

Future Outlook

We have to clean up our own house before we start putting garbage into Cortext, so we have had to...

Mar 2020
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Director

Functionality and Upgrades

When we initially started with Cortext, the product quality was much higher. However, it is falling...

Mar 2020
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Director

Relationship

We get proactive calls from Imprivata every once in a while. I have had interactions with some of...

Mar 2020
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Director

Lessons Learned

I would not recommend Cortext to anybody.

Feb 2020
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Director

Future Outlook

Cortext hasn’t been upgraded in the way that it should have been, and it hasn’t kept up with the...

Feb 2020
 Helpful

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Manager

Functionality and Upgrades

Our end users love the system. I was just using it today to contact a case manager for a recently...

Feb 2020
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Manager

Other Observations & Comments

The one disadvantage we have has to do with the regulations and not with the system itself. The...

Feb 2020
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Manager

ROI / Cost (care and feeding)

The tool improves our users’ workflow. We can automatically tell when somebody we are trying to...

Feb 2020
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Manager

Future Outlook

We want to look into the archiving because we have had that feature for a while. We want to revisit...

Feb 2020
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CMIO

Functionality and Upgrades

Overall, the product is working relatively well. There are some technical issues, and some of the...

Jan 2020
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CMIO

Technology

Our goal was to convert a pager-centric healthcare system and get our physicians to use secure...

Jan 2020
 Helpful

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CMIO

Functionality and Upgrades

Cortext messages can be delayed. The messages sometimes don’t get to our phones for minutes or even...

Jan 2020
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CMIO

Functionality and Upgrades

The reason we have continued to roll out the system is that most of the nurses like it. Our nurses...

Jan 2020
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CMIO

Functionality and Upgrades

Cortext has met our needs. We did a fairly extensive product analysis, and we went with Cortext not...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

Cortext gives us an easier and more efficient way to communicate between departments. We have a few...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

Just recently, we had to do a Cortext upgrade. Before the upgrade, we had multiple users that were...

Jan 2020
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CMIO

Functionality and Upgrades

One really big piece of functionality that Imprivata promised and then never delivered was the...

Nov 2019
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CMIO

Functionality and Upgrades

Imprivata is patching and maintaining their current product, but I don’t think they are really...

Nov 2019
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Analyst/Coordinator

Service and Support

Imprivata isn't proactive. They don't reach out to check up on us or anything like that.

Nov 2019
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Analyst/Coordinator

Service and Support

I would like the vendor to be more proactive about service. We want to get an email that tells us...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

We rarely have any problems with Cortext, and it seems to just work on its own.

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

I hear no complaints from the Cortext users. Every once in a while, someone can’t log in. Then we...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

Imprivata's software is functional and reliable. That is what we are most happy about.

Nov 2019
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CMIO

Service and Support

Imprivata has been responsive when our IT people have called to solve problems. The solution is a...

Nov 2019
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CMIO

ROI / Cost (care and feeding)

Licensing is an issue. The vendor’s licenses are per user, and they are expensive. That isn’t...

Nov 2019
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CMIO

Functionality and Upgrades

Cortext has limited functionality. There are some things that we can do in terms of scheduling, but...

Nov 2019
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CMIO

Future Outlook

Cortext's reliability is less than ideal. The majority of messages get delivered promptly and...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

We are currently looking at other products that are out there. When we bought Cortext, it was a very...

Nov 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

Imprivata works toward keeping their promises. They are very good about not nickel-and-diming.

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

Imprivata could do more testing of the product. At this point, the product isn’t working too well in...

Nov 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We are having issues with sending and receiving messages and with message delay. We have had the...

Nov 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

I do like that Imprivata has some sincerity and that they try. In terms of whether we have received...

Nov 2019
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Director

Functionality and Upgrades

The trend that I am seeing is that we started with the hospitalists, and now the hospitalists want...

Oct 2019
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Director

Functionality and Upgrades

The users would rather have their phone buzz in the middle of the night with a quick text message...

Oct 2019
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Director

Functionality and Upgrades

I have been adding more doctors as they come on board because a lot of them didn’t initially sign up...

Oct 2019
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Director

Functionality and Upgrades

The newer doctors like the feature that allows them to take a picture within the system. I remind...

Oct 2019
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Director

Functionality and Upgrades

The desktop version of the application was sometimes lacking compared to the phone version. For...

Oct 2019
 Helpful

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Director

Relationship

The vendor stays in touch with me. My representative is engaged, communicates with me, sends me...

Oct 2019
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Director

Functionality and Upgrades

I wish we had a better way to allow the system to be on somebody’s personal device. One of the...

Oct 2019
 Helpful

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Director

Relationship

We are extremely dissatisfied with the vendor. We originally purchased the system several years ago,...

Oct 2019
 Helpful

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Director

Relationship

The vendor essentially admitted that this product wasn’t their highest priority platform. At the...

Oct 2019
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Director

Functionality and Upgrades

The application is becoming unusable for us. Our physicians are very frustrated. The physicians...

Oct 2019
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Director

Relationship

Our physicians loved the product when we first deployed it. Even today, the product works well, but...

Oct 2019
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Manager

Interfacing and Integration

I don't know that Cortext connects with other solutions.

Sep 2019
 Helpful

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Manager

Technology

We have had more issues and unexpected instances of downtime with Cortext than we have had with...

Sep 2019
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Manager

Technology

Cortext does very basic messaging reasonably well. The infrastructure is small, so if one hospital...

Sep 2019
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Manager

Other Observations & Comments

I haven't heard about any reasons why we would move away from Cortext, but I wouldn't necessarily be...

Sep 2019
 Helpful

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Manager

Functionality and Upgrades

Cortext does what it does reasonably well, but our staff members don't use it for text messaging....

Sep 2019
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CIO

Service and Support

Cortext is being used heavily across our organization. Unfortunately, we have lost some physician...

Sep 2019
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CIO

Functionality and Upgrades

Cortext is a really exciting product. We have integrated Cortext into our electronic health record...

Sep 2019
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CIO

Relationship

Imprivata is very collaborative and very interested in hearing what their customers have to say....

Sep 2019
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CIO

Functionality and Upgrades

Cortext is just a dream to deploy. We use it with desktops and on smartphones. Cortext is so much...

Sep 2019
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CIO

Relationship

Imprivata has been stellar. We have really good customer service liaisons working with us.

Sep 2019
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CIO

ROI / Cost (care and feeding)

Imprivata is pretty fair in their market pricing. I would love to have everything cost less, but...

Sep 2019
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Analyst/Coordinator

Technology

Cortext has been tested here at our facility, and we have a number of people using it. Imprivata...

Jun 2019
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Analyst/Coordinator

Other Observations & Comments

Overall, Cortext is a good product. The biggest issue is that Imprivata needs to figure out a way to...

Jun 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

I get the impression that Cortext nickel-and-dimes us. We get charged for every account we have. Our...

May 2019
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Analyst/Coordinator

Other Observations & Comments

Overall, Cortext is fine. The only issue we have is messages sometimes come in late. But a lot of...

May 2019
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CMIO

Functionality and Upgrades

Cortext is a desktop application. Not all of our users have mobile devices, so we needed to make...

Apr 2019
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CMIO

Future Outlook

Cortext has been a rough ride. There are a lot of problems with Imprivata's software. There are a...

Apr 2019
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CMIO

Service and Support

Many of Imprivata’s resource people are not knowledgeable. There was a lot of back and forth, extra...

Apr 2019
 Helpful

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CMIO

Functionality and Upgrades

Cortext has a lot of glitches and breakdowns, and we are not getting the appropriate response from...

Apr 2019