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Cortext Comments
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KLAS Research Director - Paul Hess
Subject Expert

Paul Hess

Research Director

paul.hess@klasresearch.com

(801) 404-5410

 
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User Commentary

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CIO

Service and Support

We don't ask for much from the vendor. We use the product as it was designed, and we have never...

Dec 2020
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CIO

Other Observations & Comments

The system is not as easy to use as other systems are. Part of that is because of the way we...

Dec 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Cortext works fine. Some of our staff members have it on their cellphones. It is dependent on the...

Sep 2020
(0)
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Analyst/Coordinator

Service and Support

I have not reached out to Imprivata personally. We needed an audit of some messages a while ago, and...

Sep 2020
(0)
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Director

Technology

The major downside of Imprivata is that there has been no development on Cortext. We are afraid that...

Aug 2020
(0)
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CMIO

Relationship

At this point, the vendor mostly keeps their promises. Several years ago, they didn't, but we had a...

Aug 2020
(0)
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CMIO

Interfacing and Integration

The product does support our integration goals, and we have very good nurse adoption. The system has...

Aug 2020
(0)
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CMIO

Other Observations & Comments

The vendor's support falls into the middle bucket with some of the recent emails I have seen. We...

Aug 2020
(0)
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Analyst/Coordinator

Service and Support

Working with Imprivata has been good. They were very good during COVID-19 in helping us work from...

Jul 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I like the flexibility of Cortext. It is easy for end users to use and is a decent system.

Jul 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

We have a problem with the connection between Cortext and our financial system. That is frustrating....

Jul 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

Overall, our experience with the solution has been very good. The vendor suits us quite well in...

May 2020
(0)
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Manager

Other Observations & Comments

The upgrades are done without any user input. The upgrades are just automatic and done almost all...

May 2020
(0)
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Manager

Functionality and Upgrades

If people need training to use Cortext, then they shouldn't have their job because the system is so...

May 2020
(0)
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Manager

Technology

The client installed on a computer isn't as robust as it could be.

May 2020
(0)
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Manager

ROI / Cost (care and feeding)

Everything costs too much to me, but when comparing Cortext to everything else, I would rate Cortext...

May 2020
(0)
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Manager

Other Observations & Comments

The product works great. It works all the time. However, the solution could be modernized, and I...

May 2020
(0)
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Manager

Technology

We hate the system. Without the Cortext app, I don’t get anything on my laptop ever. I have logged...

Apr 2020
(0)
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Manager

Functionality and Upgrades

The clinicians just text or call, but they do use Cortext occasionally. The clinicians use it almost...

Apr 2020
(0)
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Manager

Other Observations & Comments

I hope to God that Cortext is not a part of our long-term plans. I hate that thing. Hopefully, I...

Apr 2020
(0)
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Manager

Other Observations & Comments

In terms of the implementation, I guess it could have been worse.

Apr 2020
(0)
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Manager

Other Observations & Comments

In terms of the ease of use, Cortext is actually clear as a bell. It doesn’t work well, but it does...

Apr 2020
(0)
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Director

Functionality and Upgrades

Before implementing Cortext, I was constantly getting EKGs and other things texted to me from nurses...

Mar 2020
(0)
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Director

Future Outlook

We have to clean up our own house before we start putting garbage into Cortext, so we have had to...

Mar 2020
(0)
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Director

Functionality and Upgrades

When we initially started with Cortext, the product quality was much higher. However, it is falling...

Mar 2020
(0)
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Director

Relationship

We get proactive calls from Imprivata every once in a while. I have had interactions with some of...

Mar 2020
(0)
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Director

Lessons Learned

I would not recommend Cortext to anybody.

Feb 2020
(0)
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Director

Future Outlook

Cortext hasn’t been upgraded in the way that it should have been, and it hasn’t kept up with the...

Feb 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

Our end users love the system. I was just using it today to contact a case manager for a recently...

Feb 2020
(0)
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Manager

Other Observations & Comments

The one disadvantage we have has to do with the regulations and not with the system itself. The...

Feb 2020
(0)
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Manager

ROI / Cost (care and feeding)

The tool improves our users’ workflow. We can automatically tell when somebody we are trying to...

Feb 2020
(0)
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Manager

Future Outlook

We want to look into the archiving because we have had that feature for a while. We want to revisit...

Feb 2020
(0)
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 or  to see details.

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