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Cortext Comments
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KLAS Research Director - Paul Hess
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Paul Hess

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paul.hess@klasresearch.com

(801) 404-5410

 
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User Commentary

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Analyst/Coordinator

Everything went as planned with a recent Cortex implementation. But when we add phones into the mix,...

Jul 2021
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Analyst/Coordinator

I like that we don't have to worry about being insecure. We can trust that what we are using is...

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Analyst/Coordinator

It would be nice for the vendor to focus more on the big picture. Some applications are doing secure...

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Director

We are paying for a product that is very expensive. It is critical for our environment, but it isn't...

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Director

When we meet with the vendor's team, they never come prepared with a list of our issues. They just...

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Director

We have seen other vendors in the clinical communications space release new functionalities during...

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Director

Imprivata is like a revolving door. We will engage with someone and talk with them about our...

Jul 2021
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Director

In the beginning, our user satisfaction was high. Imprivata partnered with us, and Cortext became a...

Jul 2021
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Director

My biggest hang-up with the vendor is that I don't feel that they are truthful with us. They seem to...

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Director

Cortext is working really well. The product is pretty complete. Our use of the product started out...

Jun 2021
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Director

The vendor is pretty good. Sometimes they are pretty slow on tickets, but I do get answers. The...

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Director

I don’t know whether it is possible to integrate Cortex into an EMR. Imprivata may integrate their...

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Director

Imprivata recently came out with the ability to offer users a self-service password reset, but they...

Jun 2021
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Manager

Imprivata had an outage across the whole program, nationally, and they sent us a very cryptic...

Jun 2021
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Manager

We love Cortext. It is very low maintenance. The biggest thing is probably nothing that Imprivata...

Jun 2021
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Analyst/Coordinator

We have been live with Cortext in one of our regions for a while. Things have been going well. There...

Jan 2021
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Analyst/Coordinator

I have been very successful in solidifying a path for us. We started out with Imprivata's SSO...

Jan 2021
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Analyst/Coordinator

We have a mix of desktop users and mobile users. We have limited mobile licenses but unlimited...

Jan 2021
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Analyst/Coordinator

If I had any suggestions for Imprivata, my suggestions would regard texting outside of our...

Jan 2021
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CIO

We don't ask for much from the vendor. We use the product as it was designed, and we have never...

Dec 2020
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CIO

The system is not as easy to use as other systems are. Part of that is because of the way we...

Dec 2020
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Analyst/Coordinator

Cortext works fine. Some of our staff members have it on their cellphones. It is dependent on the...

Sep 2020
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Analyst/Coordinator

I have not reached out to Imprivata personally. We needed an audit of some messages a while ago, and...

Sep 2020
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Director

The major downside of Imprivata is that there has been no development on Cortext. We are afraid that...

Aug 2020
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CMIO

At this point, the vendor mostly keeps their promises. Several years ago, they didn't, but we had a...

Aug 2020
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CMIO

The product does support our integration goals, and we have very good nurse adoption. The system has...

Aug 2020
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CMIO

The vendor's support falls into the middle bucket with some of the recent emails I have seen. We...

Aug 2020
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