FairWarning Drug Diversion Intelligence
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Jackson Tate
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User Commentary

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Director

Functionality and Upgrades

We find value in what the FairWarning Drug Diversion Intelligence tool can do to speed up the...

Dec 2022
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Director

ROI / Cost (care and feeding)

The drug diversion tool is a great tool; it does not require us to hop onto three systems to try and...

Dec 2022
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Director

Functionality and Upgrades

We have managed services for FairWarning Drug Diversion Intelligence, and the individuals that are...

Dec 2022
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Director

Sales and Contracting

We were easily impressed by Imprivata because we were seeing things we had never seen before. We...

Dec 2022
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Director

Implementation and Training

The training is good with Imprivata. They have people who have the right personalities to be instructors....

Dec 2022
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Manager

Relationship

Our representative from Imprivata is very friendly and has good customer service skills. They are...

Nov 2022
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Manager

Functionality and Upgrades

I don’t like the way the product's interface looks. We have to scroll from left to right for a lot...

Nov 2022
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Manager

Interfacing and Integration

It took an extended amount of time to actually get FairWarning Drug Diversion Intelligence up and...

Nov 2022
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Manager

Functionality and Upgrades

FairWarning Drug Diversion Intelligence has given us another layer of protection. There is someone...

Nov 2022
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VP/Other Executive

ROI / Cost (care and feeding)

FairWarning Drug Diversion Intelligence does exactly what we ask for in terms of being able to track...

Nov 2022
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VP/Other Executive

Relationship

We have regular contact with Imprivata, and they constantly communicate with us. We have not needed...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

The challenge is that there are a lot of functionalities, dashboards, and things of that nature in...

Nov 2022
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VP/Other Executive

Implementation and Training

Thus far, Imprivata has kept all their promises. At the end of the day, we are in a pretty good...

Nov 2022
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VP/Other Executive

Other Observations & Comments

Imprivata's product is of fair value. By and large, Imprivata does not charge for every little...

Nov 2022
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VP/Other Executive

Other Observations & Comments

Some of the challenges that we had with Impravata’s training were more because of our project...

Nov 2022
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VP/Other Executive

Interfacing and Integration

Imprivata's system integrates well. It is doing two different things for us simultaneously and...

Nov 2022
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VP/Other Executive

Service and Support

As far I am concerned, the product is doing what we need it to do. It is more or less helping us...

Nov 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The product has helped us tremendously. As we have used the product, we haven’t caught anyone in our...

Oct 2022
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Analyst/Coordinator

Interfacing and Integration

One big thing the product doesn’t have access to is time stamps. We can't look at the time stamps of...

Oct 2022
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Analyst/Coordinator

Implementation and Training

The vendor’s trainers walked me through everything step-by-step, and I had the analysts on hand via...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

As soon as we open the application, the screen pops up, and everything is just right there....

Oct 2022
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Manager

Service and Support

Imprivata’s customer service is fantastic. The customer service and the analysts that contact us are...

Oct 2022
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Manager

Functionality and Upgrades

The newest version of the product is more updated with the picking of drugs and the screen. The...

Oct 2022
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Manager

Interfacing and Integration

The implementations from Imprivata align with our EMR, and the system tracks transactions and...

Oct 2022
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VP/Other Executive

Service and Support

Imprivata has touchpoints and regular calls with us, and they have a customer service product for...

Sep 2022
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VP/Other Executive

Implementation and Training

Some challenges we faced during implementation were integration with some of our security settings,...

Sep 2022
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VP/Other Executive

Service and Support

Imprivata does reach out proactively on some things, but sometimes they don't have helpful...

Sep 2022
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VP/Other Executive

ROI / Cost (care and feeding)

We have developed some positive outcomes of identification. I can’t say that we are identifying...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

FairWarning Drug Diversion Intelligence does not have great functionality. We have difficulty...

Sep 2022
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VP/Other Executive

Service and Support

We are actively assessing alternative drug diversion programs. Imprivata does have meetings with us,...

Sep 2022
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VP/Other Executive

Interfacing and Integration

Imprivata has not kept the promises or met our expectations regarding the integration of things from...

Sep 2022
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Director

Functionality and Upgrades

The biggest outcome we see from using the product is our nurses wasting drugs in a more timely...

Sep 2022
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Director

Service and Support

One strength of the product is that it includes a concierge service. We get a representative who...

Sep 2022
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Director

Future Outlook

We use another product along with Imprivata's product. We use Imprivata's product because it came...

Sep 2022
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Director

Interfacing and Integration

We have not achieved full integration with the product. Part of that is due to our EHR, but we do...

Sep 2022
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Director

Win/Loss - Why they were selected (by current clients)

We chose to use the product because FairWarning Drug Diversion Intelligence was included in...

Sep 2022
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Director

Relationship

Our initial account representative was super experienced with policies and standards in the...

Sep 2022
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We went to Imprivata's system for two reasons. First, it was supposed to have enhanced analytics....

Jun 2022
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VP/Other Executive

Service and Support

Imprivata does not have people that are knowledgeable about the product or that have used the...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

The system is not even functional for end users. The reporting piece is terrible. The system does...

Jun 2022
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VP/Other Executive

Relationship

Imprivata's communication and follow-through are poor. The Imprivata executives tried to resolve...

Jun 2022
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VP/Other Executive

Future Outlook

Imprivata's system has helped us to anticipate potential diversions, but not enough that we are...

May 2022
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VP/Other Executive

Relationship

Imprivata gave us a dedicated person, but they are not very helpful. They are not doing very well...

May 2022
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VP/Other Executive

Functionality and Upgrades

Imprivata's system needs to be more interoperable, and it needs to be more user friendly with more...

May 2022
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Analyst/Coordinator

Other Observations & Comments

I wasn't part of the process of choosing Drug Diversion Intelligence, so it is important for me to...

May 2022
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Analyst/Coordinator

Relationship

Working with Imprivata has really guided me in my role. My Imprivata contact has been very helpful...

May 2022
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Director

Technology

The system has the potential to meet all of our needs, but we aren’t live with the whole puzzle....

Apr 2022
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Director

Functionality and Upgrades

The system does HIPAA compliance for us, but I would love to go live on the biggest piece of the...

Apr 2022
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Director

ROI / Cost (care and feeding)

Going live on the system took us a while because COVID-19 hit. Between the pandemic hitting, people...

Apr 2022
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Director

Functionality and Upgrades

We look at many things as far as drug diversion goes. Every time there is a discrepancy in a machine...

Apr 2022
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Director

Service and Support

The system is pretty easy to use, but we keep getting the same turnover. We had a vendor...

Apr 2022
||
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Analyst/Coordinator

Relationship

An improvement I would like to see with Imprivata's proactivity is our ability to receive...

Apr 2022
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Analyst/Coordinator

Implementation and Training

I don't know whether Imprivata is having trouble hiring people like everyone else is, but...

Apr 2022
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Analyst/Coordinator

Future Outlook

Drug Diversion Intelligence still seems to be in the developing stages. There is still some learning...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

I would suggest improvement to the navigation of Imprivata's site. We have to scroll to get certain...

Apr 2022
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Analyst/Coordinator

Relationship

I deal directly with out support person. They are new and very proactive. They will look at the data...

Apr 2022
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VP/Other Executive

Implementation and Training

Our implementation process for Drug Diversion Intelligence was extremely lengthy and ultimately...

Apr 2022
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VP/Other Executive

Functionality and Upgrades

We have struggled with the solution because the vendor's escalation policy hasn't been firm. The...

Apr 2022
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VP/Other Executive

Relationship

There were several months when we weren't able to get access to our Imprivata project manager. There...

Apr 2022
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VP/Other Executive

ROI / Cost (care and feeding)

So far, Drug Diversion Intelligence hasn't yielded any results for us. The particular module that we...

Apr 2022
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VP/Other Executive

Relationship

Imprivata doesn't keep all of their promises. They recently acquired another company, and I think...

Apr 2022
||
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VP/Other Executive

Interfacing and Integration

Drug Diversion Intelligence takes data from our EMR, HR software, and automated dispensing cabinet....

Apr 2022
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Director

Relationship

The managed-services people that are engaged with us to support the surveillance software's...

Mar 2022
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Director

Relationship

The vendor’s road map is elusive because of the merger they went through. The road map continues to...

Mar 2022
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Manager

Implementation and Training

Imprivata's implementation was pretty seamless. The issues we encountered were minor and all...

Mar 2022
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Manager

Implementation and Training

Imprivata gave us training, but it wasn't complete. As I work in the system, I keep finding things...

Mar 2022
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Manager

Relationship

I have very regular calls with the vendor, and we feel like things get resolved very quickly. We...

Mar 2022
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Manager

Functionality and Upgrades

It has been nice to have the Imprivata system on the back end doing all the dirty work. Then I am...

Dec 2021
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Manager

Service and Support

Imprivata is doing well at keeping everybody up to date, and they are really flexible. They will do...

Dec 2021
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Manager

Functionality and Upgrades

I would tell someone looking at Imprivata’s solution that it is a great program. It saves time. It...

Dec 2021
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Manager

Lessons Learned

I would recommend that my peers who use the Imprivata system pay more attention to how they rate...

Dec 2021
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