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FairWarning Drug Diversion Intelligence
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Jackson Tate
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KLAS Research Director - Jackson Tate
 
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Drug Diversion Monitoring 2023: New Advanced Capabilities Beginning to Show Promise
Drug Diversion Monitoring 2023:
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August 2023
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User Commentary

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Analyst/Coordinator

Product, Value

Things are going well with FairWarning Drug Diversion Intelligence. Our nurses like the format of...

Aug 2023
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Analyst/Coordinator

Product

We have had a couple of hiccups that we are still trying to iron out on the IT side of things. In...

Aug 2023
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Analyst/Coordinator

Loyalty, Operations

Ultimately, we went with FairWarning Drug Diversion Intelligence due to the dedicated resources the...

Aug 2023
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Director

Product

A lot of the system's services really depend on an organization's EHR. Sometimes, we don't get...

Jun 2023
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Director

Relationship, Product

The system depends too much on one analyst. That is the product's Achilles heel. The more active and...

Jun 2023
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Director

Relationship

I can't believe that the system is giving us the results that it is, but it is really driven by one...

Jun 2023
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Director

Product

I think that we have used the system effectively. We have found a lot of individuals through it, so...

Jun 2023
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Director

Relationship, Operations

Imprivata takes the time to go through things with users. It is important to know how users...

Jun 2023
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Director

Relationship

Imprivata is hands down the best company I have worked with. The vendor is constantly innovating. I...

Jun 2023
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Director

Operations

I had some initial training just on how to work the system, although we haven't been able to get any...

Apr 2023
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Director

Relationship

We do have a pharmacist assigned to our account, and that person is incredibly helpful when I need...

Apr 2023
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Director

Culture, Loyalty

We are not going to be renewing our contract. We are going to walk away from the system. If we could...

Apr 2023
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Director

Operations

Our original implementation was very rocky and took a very long time. The vendor didn't even have...

Apr 2023
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Director

Operations

The product identified things that we hadn't thought about before. Within a few days of the...

Apr 2023
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Director

Relationship

Whenever we have a problem, I reach out to our analysts, and they take care of our problem.

Apr 2023
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Director

Relationship, Operations

I wish the product were more customizable. I would also like someone from the vendor to sit down...

Apr 2023
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Director

Product, Value

Since we started using the product, we have seen a lot more visibility into current practices, usage...

Apr 2023
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Director

Loyalty, Operations

When the system went live, we were under the impression that we could have more than two enforced...

Apr 2023
||
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Director

Operations, Product, Value

When we went to implement the product and tested it, we found no errors. But obviously, there are...

Apr 2023
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Manager

Relationship, Product

Imprivata has changed the frontline dashboard a few times, and each time, the system has become...

Mar 2023
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Manager

Loyalty, Product

The system is working to avoid having us look at things over and over again that we have already...

Mar 2023
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Manager

Relationship

I am really the only person who uses the product, but the vendor helps me, and that is great. I...

Mar 2023
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Manager

Relationship

There isn't any high-level person at Imprivata that I communicate with on a regular basis. However,...

Mar 2023
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Manager

Relationship

Imprivata does upgrades very frequently. They are working hard on their products. The vendor is...

Mar 2023
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Analyst/Coordinator

Relationship, Product

I like that I get to work directly with an analyst from Imprivata. The vendor is very hands on; they...

Mar 2023
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Analyst/Coordinator

Product

Imprivata doesn't use Kronos' software, and it would be really helpful if they did. We are unable to...

Mar 2023
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Analyst/Coordinator

Product

There are some gaps between the wasting and administration in FairWarning Drug Diversion...

Mar 2023
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Director

Loyalty, Value

I am hopeful that our staff will eventually do a better job of documenting. We still have issues. We...

Mar 2023
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Director

Loyalty

We thought that we would be able to stop the manual process when we got the software, but we have...

Mar 2023
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Director

Product

The system can't integrate totally with the MAR for administration. We run a report of transactions...

Mar 2023
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Manager

Relationship

Imprivata has definitely improved. When we first went live, the vendor was sending investigations...

Feb 2023
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Manager

Relationship

My number-one concern is that I get a lot of investigations sent over, but some of them are repeat...

Feb 2023
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Manager

Relationship

The investigations I receive are supposed to go by how I rank them. But things are hard because some...

Feb 2023
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Manager

Loyalty

We got off to a rocky start, but now I would probably buy the product again because there are a lot...

Feb 2023
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Director

Operations

The training for FairWarning Drug Diversion Intelligence was okay. I know how to use the system, but...

Jan 2023
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Director

Culture, Product

Now that Imprivata has all our data in the system, one of the most basic pieces is the ability to...

Jan 2023
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Director

Relationship

Our pharmacist from Imprivata is pretty responsive if and when I need something, but their ability...

Jan 2023
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Director

Product

FairWarning Drug Diversion Intelligence sends me individual events for each product, tablet, or vial...

Jan 2023
||
(0)
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Director

Loyalty, Operations

We are considering leaving FairWarning Drug Diversion Intelligence because of delayed implementation...

Jan 2023
||
(0)
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Director

Loyalty, Operations

FairWarning Drug Diversion Intelligence has been live for several years, but we have not received...

Jan 2023
||
(0)
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Director

Product, Value

We find value in what the FairWarning Drug Diversion Intelligence tool can do to speed up the...

Dec 2022
||
(0)
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Director

Product, Value

The drug diversion tool is a great tool; it does not require us to hop onto three systems to try and...

Dec 2022
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Director

Relationship

We have managed services for FairWarning Drug Diversion Intelligence, and the individuals that are...

Dec 2022
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(0)
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Director

Loyalty

We were easily impressed by Imprivata because we were seeing things we had never seen before. We...

Dec 2022
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Director

Operations

The training is good with Imprivata. They have people who have the right personalities to be instructors....

Dec 2022
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(0)
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Manager

Relationship

Our representative from Imprivata is very friendly and has good customer service skills. They are...

Nov 2022
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Manager

Product

I don’t like the way the product's interface looks. We have to scroll from left to right for a lot...

Nov 2022
||
(0)
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Manager

Operations, Product

It took an extended amount of time to actually get FairWarning Drug Diversion Intelligence up and...

Nov 2022
||
(0)
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Manager

Product

FairWarning Drug Diversion Intelligence has given us another layer of protection. There is someone...

Nov 2022
||
(0)
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VP/Other Executive

Product, Value

FairWarning Drug Diversion Intelligence does exactly what we ask for in terms of being able to track...

Nov 2022
||
(0)
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VP/Other Executive

Relationship

We have regular contact with Imprivata, and they constantly communicate with us. We have not needed...

Nov 2022
||
(0)
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VP/Other Executive

Product

The challenge is that there are a lot of functionalities, dashboards, and things of that nature in...

Nov 2022
||
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VP/Other Executive

Relationship, Operations

Thus far, Imprivata has kept all their promises. At the end of the day, we are in a pretty good...

Nov 2022
||
(0)
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VP/Other Executive

Culture, Value

Imprivata's product is of fair value. By and large, Imprivata does not charge for every little...

Nov 2022
||
(0)
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VP/Other Executive

Operations

Some of the challenges that we had with Impravata’s training were more because of our project...

Nov 2022
||
(0)
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VP/Other Executive

Product

Imprivata's system integrates well. It is doing two different things for us simultaneously and...

Nov 2022
||
(0)
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VP/Other Executive

Relationship, Product

As far I am concerned, the product is doing what we need it to do. It is more or less helping us...

Nov 2022
||
(0)
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Analyst/Coordinator

Product, Value

The product has helped us tremendously. As we have used the product, we haven’t caught anyone in our...

Oct 2022
||
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Analyst/Coordinator

Product

One big thing the product doesn’t have access to is time stamps. We can't look at the time stamps of...

Oct 2022
||
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Analyst/Coordinator

Operations

The vendor’s trainers walked me through everything step-by-step, and I had the analysts on hand via...

Oct 2022
||
(0)
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Analyst/Coordinator

Product

As soon as we open the application, the screen pops up, and everything is just right there....

Oct 2022
||
(0)
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Manager

Relationship

Imprivata’s customer service is fantastic. The customer service and the analysts that contact us are...

Oct 2022
||
(0)
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Manager

Loyalty, Product

The newest version of the product is more updated with the picking of drugs and the screen. The...

Oct 2022
||
(0)
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Manager

Operations

The implementations from Imprivata align with our EMR, and the system tracks transactions and...

Oct 2022
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Related Articles
Article
KLAS article icon
New Possibilities in Drug Diversion Monitoring
22 July 22    |   Jackson Tate and Jennifer Hickenlooper
Though the COVID-19 pandemic has been a major focus for the past few years, drug diversion is still a pressing problem for healthcare organizations. This can potentially involve lawsuits, federal fine



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