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Relationship
I like having a one-on-one analyst that I can communicate with. For any questions that I have, they...
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Operations, Product
Sometimes it is a little hard to navigate the new upgrades that have been implemented, so that just...
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Loyalty
The frontline customer service representatives and account managers do their best to assist us;...
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Value
We have definitely had an uptick in the number of investigations thanks to Drug Diversion...
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Product
Drug Diversion Intelligence is actually pretty easy to use. We have a single sign-on functionality,...
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Relationship, Product
The vendor is on top of the newer developments and regulations that are coming around, even with...
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Relationship, Operations
We actually have a dedicated analyst from the vendor, and they are more than willing to do...
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Relationship
Having quick access to somebody at the vendor is great, and the tech support team is very...
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Product
Drug Diversion Intelligence is really easy to use; it doesn't crash, it is very straightforward, and...
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Relationship
Imprivata’s customer service people are really awesome. I can reach out to them any time, and I...
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Product
Drug Diversion Intelligence helps me with the majority of audits that I do for nurses, and if there...
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Product
Drug Diversion Intelligence works. We are used to having more rapid identifications of issues. It is...
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Culture, Product
With Drug Diversion Intelligence, we have the option to not purchase a drug diversion analyst, and...
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Relationship
We have gotten a lot of things accomplished with the system. There are a few things that we still...
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Relationship
The analyst from Imprivata is good about getting back to us when we email them. We have regular...
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Loyalty, Product, Value
Overall, things with Imprivata are okay. I think that we are happy with Drug Diversion Intelligence....
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Product
We have to reach out for certain reports; the reports aren't pushed out to us. The platform can be a...
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Relationship
When we had some internal changes and had to figure some things out, Imprivata’s executives were...
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Product
My only problem with Drug Diversion Intelligence is that the search feature is a little clunky. I am...
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Product
For the end-user nurses, Drug Diversion Intelligence is easy because the nurses get direct emails...
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Relationship, Product
Imprivata has been a very good resource for giving us opportunities and best practices. Imprivata...
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Product
We have had issues with integration between Drug Diversion Intelligence and another ancillary...
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Operations
From an implementation standpoint, we had scheduled meetings. Imprivata kept us informed. The...
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Loyalty
The number-one thing that Imprivata could improve on is medication reconciliation. They don't...
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Relationship, Operations
We did have some data integrity issues with Imprivata, and we wanted to follow up and figure out why...
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Relationship, Operations
Imprivata has had several analysts in the few years that I have been with them. Every time we get a...
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Relationship
Over time, I have not been as engaged with Imprivata. I don't think what they find is overly helpful...
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Relationship, Product
Imprivata seems to make changes fairly quickly and often. I don't know whether the updates are...
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Relationship, Product
Imprivata’s MAR access is still wonky even though we have had the product for a few years. My...
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Culture, Value
Imprivata has tried to charge us for implementations of MAR data, and the product was sold to us...
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Product
We are able to exchange needed information that we capture in the system with other internal and...
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Culture
When we first looked at the solution, Imprivata sold it as a managed care solution. Essentially,...
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Relationship, Product
I have to ask the analyst to do something extra. If I suspect someone might be doing something, I...
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Relationship, Product
With Drug Diversion Intelligence, we have been able to catch individuals doing drug diversions or...
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Operations
There is not much ongoing training from Imprivata. We do our own training for Drug Diversion...
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Relationship
The good and bad thing that comes with Drug Diversion Intelligence is having an analyst. It is good...
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Loyalty, Relationship
One of the promises Imprivata made was to weed out things like situations when someone pulls but...
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Loyalty, Value
Drug Diversion Intelligence could be easier to use, but it is easy enough. It is not a complicated...
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Culture, Value
It is a little complicated whether we would buy the system again; I think the product is still...
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Loyalty
Imprivata is not investing enough in AI and a few other things to keep up with the times; they may...
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Relationship
I'm satisfied with Imprivata’s support. For what Drug Diversion Intelligence does, it doesn't break...
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Product
With our previous product, we would send out dozens of emails to floor managers and nurses saying...
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Operations, Product
We had some IT integration issues with FairWarning Drug Diversion Intelligence. During the...
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Loyalty
Our compliance policy checker just so happened to also have drug diversion monitoring, and because...
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Product
FairWarning Drug Diversion Intelligence is incredibly customizable, and it captures a lot of data....
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Operations
We had a couple of issues with the implementation. There was something that needed to change in the...
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Relationship
Imprivata has regular calls with us, and they are very responsive to any questions. They have done a...
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Product
The product isn’t perfect because, at one point, we had an issue with a potential data backlog that...
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Product
It takes a lot of work to look through what has been presented to us in the product. Not being a...
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Culture, Relationship
Ever since going live, we have had a request to add some different things to the product, and...
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Relationship
Our Imprivata analyst has been great to work with. They take any questions, and they follow up...
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Product, Value
One of the outcomes we have seen from FairWarning Drug Diversion Intelligence is that it has...
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Product, Value
Things are going well with FairWarning Drug Diversion Intelligence. Our nurses like the format of...
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Product
We have had a couple of hiccups that we are still trying to iron out on the IT side of things. In...
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Loyalty, Operations
Ultimately, we went with FairWarning Drug Diversion Intelligence due to the dedicated resources the...
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Product
A lot of the system's services really depend on an organization's EHR. Sometimes, we don't get...
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Relationship, Product
The system depends too much on one analyst. That is the product's Achilles heel. The more active and...
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Relationship
I can't believe that the system is giving us the results that it is, but it is really driven by one...
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Product
I think that we have used the system effectively. We have found a lot of individuals through it, so...
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Relationship, Operations
Imprivata takes the time to go through things with users. It is important to know how users...
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Relationship
Imprivata is hands down the best company I have worked with. The vendor is constantly innovating. I...
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Operations
I had some initial training just on how to work the system, although we haven't been able to get any...
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Relationship
We do have a pharmacist assigned to our account, and that person is incredibly helpful when I need...
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Culture, Loyalty
We are not going to be renewing our contract. We are going to walk away from the system. If we could...
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Operations
Our original implementation was very rocky and took a very long time. The vendor didn't even have...
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Operations
The product identified things that we hadn't thought about before. Within a few days of the...
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Relationship
Whenever we have a problem, I reach out to our analysts, and they take care of our problem.
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Relationship, Operations
I wish the product were more customizable. I would also like someone from the vendor to sit down...
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Product, Value
Since we started using the product, we have seen a lot more visibility into current practices, usage...
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Loyalty, Operations
When the system went live, we were under the impression that we could have more than two enforced...
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Operations, Product, Value
When we went to implement the product and tested it, we found no errors. But obviously, there are...
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