FairWarning Patient Privacy Intelligence
Filtered view: All

Subject Expert
Justin Porter
Research Director
KLAS Research Director - Justin Porter
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Other Observations & Comments

Imprivata has never really announced that they have done anything different in terms of technology....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

My dissatisfaction with training has more to do with trying to get my account manager engaged and...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

If I were talking to a peer about FairWarning Patient Privacy Intelligence, I would talk through my...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We generally just deal with support through email. The support people are normally pretty good, but...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

It normally takes new people a moment to get used to FairWarning Patient Privacy Intelligence. There...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Imprivata is normally pretty easy to work with, but when they do get bogged down, it can take quite...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

A pro of FairWarning Patient Privacy Intelligence that I would tell a peer about is we really...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Imprivata doesn’t avoid charging for every little thing. I end up having to get a revised statement...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

I would buy FairWarning Patient Privacy Intelligence again. I don't think I have had anything that...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Our Imprivata product has remained consistent and useful. The system serves the purpose we need in...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

We do not take advantage of all the great features that the product has, but we do have alerts. I...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

We have stayed with Imprivata because we have shopped around and because the product is à la carte....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We have an account manager with Imprivata who is very helpful. Our account manager is hands on if we...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Imprivata should add quicker production of unarchived data because some reports tend to take a...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

Sometimes the reports do not get completed, and that can be overwhelming for us because if we have...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I have seen people get terminated because of our use of FairWarning Patient Privacy Intelligence. In...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

I would like Imprivata to more proactively offer training, give us more user-friendly tips, and do...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We are a very easygoing organization. We are low maintenance. We are constantly learning on the job,...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Imprivata is very responsive and very willing to host calls and answer questions. If we send a...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Imprivata has it all. They have the presentation, the pitch, the data, and the info sheets, but we...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

When someone has a name change, they lose all of their access to everything. So if someone gets...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

A thing I would like Imprivata to know is that I don't know a whole lot about Imprivata. I knew...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Imprivata doesn’t avoid charging for every little thing. They host the service, so the product is...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

Since FairWarning was bought out by Imprivata, training just hasn't seemed to be a priority. The...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

We have a one-way integration from our services to Imprivata’s. Nothing comes back and fills in our...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When the vendor was just FairWarning, we actually met the senior leadership. Now the company is part...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

In comparison to some of the other systems that we are using, I would definitely say the quality of...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

A pet peeve of mine is we use another application for our hotline, and within that system, we have...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

During the implementation, I was able to see the emails and who was doing what and watch as a...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Imprivata’s training is phenomenal; it is just a matter of taking the time. We have resources that...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We do more than just audit and monitor our electronic health records. We have a hotline system, and...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Our system is set up so that we are incentivized when we seek care within the network. But I think...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I know there are other systems out there, but this one works for me. I couldn’t imagine doing what I...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

There was a big upgrade that took place, and then we moved the system to the cloud. That was huge,...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

There are times when I am rushing and I need to get things done, but the product doesn’t always work...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We have received our money’s worth with Imprivata's product. I like the vendor's hands-on approach...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

There have been some changes within FairWarning's organization with regard to the vendor's customer...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

I am confident that if I got my customer service representative from FairWarning on the phone and...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Technology

I feel very positive about Imprivata’s product. Depending on an organization's workflows, the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

The system has put a lot more attention on the patient privacy aspect of HIPAA. We would typically...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We had a conversation with the vendor's CEO. He presented some things that were on the vendor's road...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We didn’t have to do any kind of tutorial for the platform; it was easy to learn. If Imprivata has...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The implementation was exceptional. Imprivata provided a project plan and followed it. Everything...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Imprivata gave us a slide deck to present, and that was really nice. The vendor also worked with our...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Imprivata's strength is that their product is one of the few systems that can help companies without...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

For training, Imprivata needs to stabilize their staff, respond to customer tickets, and give...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Imprivata needs to improve the customer experience with a more streamlined reporting process and...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

Imprivata's weakness is that the vendor has changed staff. We have had staff changes as well, so...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Imprivata is good at letting us know what is going on. Our Imprivata representative is awesome.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

One of the only things that I don't like about Imprivata is the time that it takes for us to get a...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Some of the new things on the system's investigations page are frustrating. Every time I open that...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We use the system to run our audits and alerts. That has been good. We can catch more access...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

We have to do a couple of workarounds in the product. The system will show that certain things are...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product has definitely lowered our risks in general, but it has also provided ease of access....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Anytime we have had to reach out due to an issue after a go-live or anything like that, we have had...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The ongoing issue that we seem to have with the product is that when we do an upgrade, we have...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We are changing the culture of privacy at our hospital by using FairWarning Patient Privacy...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

Patient Privacy Intelligence monitors our EMR, and if somebody needs to go view old records, the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

I highly recommend Patient Privacy Intelligence. Another department of ours just implemented another...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Imprivata has added AI to the system. They have upgraded things over the years. They go with the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

I absolutely love the product. We worked through some hiccups when we first started using it, but...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have so many threads that we can use, and Imprivata is always telling us that if we get rid of...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

I haven't been trained on anything since our initial training from Imprivata. The vendor is really...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

I love the product, but sometimes Imprivata makes changes and upgrades things, and then the system...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Patient Privacy Intelligence has definitely strengthened our privacy monitoring program. It gives us...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Imprivata's system is a much more thorough and in-depth privacy monitoring system than the tools...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

As far as charges go, Imprivata gives us a quote, and everything is laid out, so there are no...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Imprivata's team is great. We get daily emails. The vendor sends out notices if a file is missing,...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

I would recommend that others shop around before purchasing this system. There are a lot of...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The solution helps us identify instances of potential inappropriate access, and that is what it is...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Rather than having a representative that we can call and would work with us for a solution,...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

When we moved over to the cloud solution, that took five times longer than expected. Imprivata...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The solution doesn't integrate with our third-party systems. I would like it if we could integrate...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

We have had problems accessing the software. I am not sure whether it is because of our firewalls or...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

FairWarning had excellent support, but the support suffered significantly after the vendor was...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Whether Patient Privacy Intelligence is part of our long-term plans always depends on the pricing....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Imprivata seems to put out a new upgrade about every three weeks, and that is excessive, frankly....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

My dissatisfaction with Imprivata's proactivity has to do with communication about changes to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

If I were talking to a peer or friend, I would say that Patient Privacy Intelligence is an...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Imprivata has a really great customer service team. If we have issues, the team is easy to get ahold...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Imprivata could make their reports easier to use. I think that is something that the vendor is...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Imprivata helps us find possible HIPAA breaches and other areas where we can provide education to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

In our facility, we have so many people floating from unit to unit throughout the day. There is not...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The vendor recently did an upgrade that went well. Patient Privacy Intelligence has some login...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I didn't even realize that Imprivata had taken over FairWarning until I start talking to KLAS. I...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

There are times when we do security updates to the system and our feeds don't go through for some...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

We would love to have someone do our tasks in the system for us all the time. However, then we...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The Imprivata product does a great job. The only issue we face is whether our other vendor's product...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We have not tried to integrate anything new. We are having enough trouble just keeping the daily...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We have had a couple of issues that have come up because of the vendor's staff turnovers where...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Initially, the vendor did very well with training, but we haven't had any need for them to train our...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have chosen the tools that we are using, and they are fine. The vendor gives us the information...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

In some respects, Imprivata's product is more expensive than other systems, and that was surprising....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Every time we have an upgrade, we lose the ability to access and modify our custom reports. We lose...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

With the change to Imprivata, we lost access to free educational webinars that occurred about once a...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We are grateful that, in a couple of the webinars that Imprivata has done, they have spoken about...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Any new users of the Imprivata product have to take it out of the box as is. Whether the product...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

We started with FairWarning years ago, and that was fabulous. Since Imprivata took over, things have...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Imprivata needs a customer success manager. I have no point person and haven't had one for years. It...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

There are a lot of things that my organization doesn't know. We can do all of the teaching and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Patient Privacy Intelligence is very easy to use, but to be fair, we don't always run our audits...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

With Imprivata’s product, a lot of the alerts that we would normally have to vet are already vetted...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

The biggest hoop that we have had to go through with patient privacy monitoring has been with our...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We have had patients call us and tell us that we have put Sally Jones' report into their record, but...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The system is not difficult to use, but it is very slow. The product is good for monitoring certain...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

What makes the vendor's product stand out is their managed privacy services; most of their...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I have seen a moderate impact from the product’s AI and machine learning. We are now seeing a lot...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I wasn't impressed with the transition from FairWarning to Imprivata. One problem was that we had no...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

When the vendor was FairWarning, more things were built into the pricing. If we needed to add an...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

The vendor’s new technology doesn’t necessarily impact the consumer. It is not necessarily consumer...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

The vendor has put their fingers in multiple areas of the privacy and information security pie now....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

Our privacy officer does some amazing work to look at trends and investigate specific things when...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

The vendor's executive involvement is good. Now that FairWarning is under the Imprivata umbrella,...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

I would love everything to be cheaper. But I have no complaints about the price of this product, and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

Imprivata has been reaching out to their customer base to say they are going to move the product to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

From a technical standpoint, the tool has misbehaved once in a while. I don't know whether I can say...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Interfacing and Integration

A big benefit is that the product understands our EHR configurations. Patient Privacy Intelligence...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Imprivata's tool is complex. We need to know what we are looking at in order to make good use of the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

We don’t need that many resources to review alerts. We see the ROI by having Imprivata's tool. I...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

The solution's main benefit is that it processes thousands of alerts, and I can narrow those alerts...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

The vendor will charge for each integration or for adding data fields. I am not saying that I don’t...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Not too long ago, Imprivata bought FairWarning, so the company is different now, and there have been...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Imprivata used to be very good at training. They constantly sent me invitations to join webinars and...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

We are having some challenges integrating with a software product that we use to document all of our...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

The system sometimes goes down or is slow. Another peer recently reached out to me complaining about...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The solution allows us to monitor a significant amount of data in a meaningful way. I don't think we...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Imprivata routinely brings us relevant information on the different trends and what is going on in...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Imprivata's system provides us with a ton of value. In our privacy program, we have grown by leaps...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Since Imprivata's acquisition of FairWarning, it has been tough for us to maintain our relationship...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Imprivata's acquisition of FairWarning has affected the vendor's training dramatically. Their...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

It is less expensive to pay for the product than it would be to pay for FTEs to do the same things...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I would tell my peers that as long as they have set up their data feeds appropriately, they really...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sales and Contracting

In the past, we tried to work out contracts for certain things. We had conversations with the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Imprivata's system is not great at handling when an end user has a name change. When an end user...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

I don't know whether the vendor's support staff is overseas or not, but I have difficulty with some...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

FairWarning used to be a smaller mom-and-pop shop, and then they were acquired by Imprivata. At...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have good data from the product. We have multiple enforced policies that are automatically run by...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

Thanks to Imprivata, we feel confident in our compliance program. Some outcomes that we have seen...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We used to have calls with FairWarning's executive team members. They would take our concerns and...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

Sometimes, Imprivata can't keep their promises to us because of technology limitations. They do...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

If we need another enforced policy or something to monitor, the vendor will charge us. Imprivata...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The more I know about the tool, the more capable I will be with it. Our new users just have to take...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sales and Contracting

My organization really wants to monitor certain EMR users, but I don't think that the system can do...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Imprivata should really look at how things were being done before they took over. FairWarning used...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There was a shift when Imprivata took over. Before, the vendor was able to quickly resolve issues....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Before the acquisition by Imprivata, the vendor did a good job of keeping their promises. But since...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

When we place a support ticket with the help desk with Imprivata, we very rarely get any follow-up,...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The support within Imprivata has declined, and that makes us feel that they probably don't...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

If a peer asked me about Patient Privacy Intelligence, I would tell them to give it a shot. The...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

Over the time that Imprivata and FairWarning have been aligning, we have had some difficulties....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Future Outlook

Due to dramatic price increases, we will most likely look at other products that deliver much better...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

We had a little bump with the system when we originally went live with it. We thought that something...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We have seen measurable outcomes from the system. The number of our investigations has definitely...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor has been very good to work with. They have had some turnover since their acquisition, but...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor is very responsive when we reach out to ask for help. Their support people have been very...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I don't see the vendor charging us for every little thing. If we want additional policies or space,...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

I would give the vendor a high rating for their training when we first implemented the system, but...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There are some things that the vendor could do better. I have a handful of requests for...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Imprivata doesn't integrate with much of anything that we do. They are improving. They have a better...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

There was a tremendous shake-up some time ago in which the folks that we had worked with for so many...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Somebody who is used to writing their own queries or somebody who works with SQL would not feel out...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We don't know who our customer success manager is or whether Imprivata even still calls them that....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Relationship

I would not buy the product again because there are smaller, more agile enterprises on the market....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Functionality and Upgrades

We have to be trained in the product, but the product is pretty intuitive once we get into it. Once...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Service and Support

The quality of the support really depends on who we work with. We have a contact person who is...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Service and Support

The vendor executive involvement is good because I have spoken with a high-level executive from the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

ROI / Cost (care and feeding)

The vendor just went through a change where they are now starting to charge us for things that used...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Implementation and Training

Imprivata really understands the product, and they understand healthcare. So they do a really great...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Relationship

Now that Impravata has been acquired, I have some hesitancy in terms of the product quality because...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We are anticipating that the product will be long term, provided that we will be able to get past...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Patient Privacy Intelligence is a very robust product. It gives us quite a few options for reporting...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

There are some things we should have received in terms of training that we did not. That is...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles