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User Commentary
Relationship
I haven't seen that many changes with the platform since Imprivata took over. What I want is for it...
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Product
The product is monitoring the policies that we have for inappropriate access to medical records....
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Product, Value
One value of FairWarning Patient Privacy Intelligence is that it monitors every click. If somebody...
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Product
The method for resolving things in the product is cumbersome. It is constructed for something more...
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Product
The product’s one functionality that I would absolutely change is that we have to use the back...
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Product
We would buy FairWarning Patient Privacy Intelligence again. We log all of our cases in the app. If...
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Culture
We have a managed contract at Imprivata. The person works with us directly to help enforce policies...
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Product
The product's strengths are in its ease of use. It is user friendly to get into the application,...
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Relationship
We truly enjoy working with our analysts. They are easy to work with, and their response times are...
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Product
A lot of times with our cases, we have people put everything in writing because we track everything...
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Product
We have had the vendor turn off AI because we have to enforce our policies. While the AI was on, if...
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Operations
Our analyst from Imprivata always lets us know about different training opportunities, and the...
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Relationship, Product, Value
FairWarning Patient Privacy Intelligence has helped us to educate our employees about not going into...
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Culture, Product
Everything in the system works as advertised so far, and the system is very easy to use. We haven't...
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Relationship
Outside of the product itself, we don't really maintain contact with Imprivata. They probably have...
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Loyalty
FairWarning Patient Privacy Intelligence is not part of our long-term plans. We are basically paying...
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Culture, Value
Imprivata is pretty good about not charging for every little thing. I could say that we paid for...
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Operations
Imprivata did a really good job with training. They did on-site training when the product first came...
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Relationship
I can’t think of anything that Imprivata wasn’t able to execute when we had issues or engaged with them....
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Relationship, Product
Our privacy officer is not a technical person, and they very seldom have to ask me how to do...
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Relationship
Sometimes we struggle with Imprivata’s executive involvement. They keep changing out my account...
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Product
We have used FairWarning Patient Privacy Intelligence in a pretty limited capacity, but it allows us...
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Relationship
Besides one situation, we don't ever need support from the vendor. They are always able to resolve...
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Product
Some of FairWarning Patient Privacy Intelligence's high points are that it is extremely easy to use...
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Value
FairWarning Patient Privacy Intelligence mainly monitors inappropriate access, and that is what it...
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Product, Value
We have had great outcomes with FairWarning Patient Privacy Intelligence. We can't say that we are...
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Product
FairWarning Patient Privacy Intelligence uses artificial intelligence to look at users for things...
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Product
The vendor offers us a lot of great tools for documentation for investigations that we would usually...
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Loyalty
When our current contract with Imprivata is up, we will reevaluate. We have had the system for a...
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Culture, Relationship
There have definitely been some things the vendor has charged us for that they didn't charge us for...
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Culture, Relationship
Imprivata has kept their promises on timelines. They have done a very good job of meeting our...
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Operations
Imprivata’s ongoing training brings my satisfaction down. We have some vendors that send us emails...
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Relationship
Our legal team doesn’t actually log in to the system. They get notifications of what to investigate,...
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Product
FairWarning Technologies made an easy-to-read, quick-to-use tool for governance, compliance, HR, or...
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Operations
My training came from FairWarning Technologies before they were acquired, so it didn't come from...
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Value
Once we got the system running, I didn't feel that the costs were so exponential that they couldn't...
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Culture
There are some applications that I have gotten questionable answers about from the sales team as far...
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Product
My facility wants many applications in FairWarning Patient Privacy Intelligence, not necessarily for...
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Relationship
FairWarning Technologies has changed since being acquired by Imprivata. Imprivata does not have what...
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Product
FairWarning Patient Privacy Intelligence is very powerful for proactive auditing and monitoring. If...
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Relationship
Over the last couple of years, responsiveness from Imprivata has gotten better. The team that we...
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Relationship
We have had some slow processing on the technical side with Imprivata, so our turnaround times vary....
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Operations, Product
For new users of Imprivata FairWarning Patient Privacy Intelligence, the ease of use is a little...
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Product
Imprivata's product has brought us better visibility with inappropriate activity by our users and an...
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Operations
I would recommend that someone looking at implementing Imprivata FairWarning Patient Privacy...
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Relationship
Imprivata is really good with communication. We have weekly meetings, and if we don't need to use...
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Loyalty, Relationship
Imprivata is a very progressive company that has high hopes, and with a bit of elbow grease I think,...
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Relationship
It has been difficult to get changes made in the product. That might be because of the shift in...
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Operations
We all really liked when the vendor came out here, sat with us in person, and trained us.
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Operations
After the change to Imprivata, the vendor walked me through the new setup, which I really like. It...
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Relationship, Product
With Imprivata, we are able to proactively monitor the appropriateness of user access. We are also...
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Product
In terms of one of the things that are difficult with Imprivata, because of the way that our EMR log...
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Product
Imprivata’s AI helps to dismiss alerts that otherwise would be false positives, but it also, in some...
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Relationship
I meet with Imprivata regularly. They are really good about following along with the organization,...
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Relationship, Product
Imprivata runs our audit reports, and they send me any alerts of inappropriate access. They have...
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Culture, Value
As of today, Imprivata does not avoid charging for every little thing, but that is changing. We...
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Loyalty, Relationship, Product
I would tell a peer that we have had some dissatisfying issues over the course of the past year, and...
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Loyalty, Relationship, Product
Imprivata is making some good and necessary improvements with SecureLink Privacy Monitor to look at...
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Loyalty, Value
FairWarning Patient Privacy Intelligence has enabled us to identify questionable instances of access...
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Relationship, Operations, Product
The vendor's artificial intelligence and machine learning capabilities have had a significant impact...
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Loyalty, Relationship
Imprivata is very proactive. They interact with their customers and are easy to work with and very...
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Product, Value
Without FairWarning Patient Privacy Intelligence I don't know whether we would be able to do stay on...
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Product
FairWarning Patient Privacy Intelligence has been awesome. I absolutely recommend it, and I would...
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Relationship
The vendor's team is very responsive to the people that are on our team. What they do very well is...
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Relationship, Product
The only difficulty we have been having is that our two systems sometimes don't talk. If our EMR...
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Operations
I would tell others to have a thorough test drive of multiple products and then really pin down what...
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Relationship
Since Imprivata merged with FairWarning, the actual human touch and customer service piece with...
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Relationship
The vendor is constantly upgrading and informing us of the upgrades and the new features that are...
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Operations
The training from the vendor is awfully light. That may be contributing to the dissatisfaction with...
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Product
It seems like we have upload issues or issues that are manageable every day, but we don’t want to...
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Operations, Product
The version we have is really clunky to work with. Maybe that is because of the way I have set it...
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Relationship
Other than my individual person that I work with, I don't get much executive involvement.
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Operations
Imprivata never gives us training material or webinars for their new updates. They used to do that...
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Relationship, Operations
The vendor’s project lead needs to be a strong technical person, especially for a big enterprise...
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Operations, Product, Value
When we first went live with the product, we had a lot of alerts and investigations, but the system...
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Product
The product’s governance reports could have been built out a bit more. I had to do a lot more...
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Value
With the number of alerts that we get from FairWarning Patient Privacy Intelligence, having the...
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Value
With any interface that we need and any customization or changes that we may need in our workflow,...
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Operations
When I started using FairWarning Patient Privacy Intelligence, the vendor was very aggressive, and...
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Relationship, Operations
We would like better communication from Imprivata. They should let us know what upgrades are coming...
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Product
We would like the solution to provide educational tools. The tool is used to identify inappropriate...
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Relationship
The only time that I had to use the customer support team, it wasn't that good. It was after hours,...
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Relationship
I do have my privacy analyst, who is the regular person that I work with on day-to-day things in...
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Product
We have a lot of users in our organization. And I definitely need some sort of automated solution to...
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Product
FairWarning Patient Privacy Intelligence keeps improving. Imprivata keeps making adjustments,...
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Value
When I have to do reports, the reports are very nice. They are very easy to read. We haven't had any...
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Relationship, Operations
We did an upgrade to our system, and our reports weren't flowing as they should have. We got...
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Relationship
There was an issue, and the vendor didn’t catch the issue for a couple of months.
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Relationship
If someone were looking at getting Imprivata's system, I would tell them that they should definitely...
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Loyalty, Value
Imprivata is taking their on-premises product to the cloud. That is not a big surprise, but what has...
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Loyalty, Product
Imprivata's system is integrated with Epic's system, and the product we chose needed to function...
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Relationship
The customer service for FairWarning Patient Privacy Intelligence decreased when Imprivata purchased...
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Relationship
FairWarning Patient Privacy Intelligence is disappointing. We were so happy with it before Imprivata...
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Operations, Operations, Product, Product
The product is really straightforward. We haven't experienced any issues with it, and I attribute...
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Product, Product, Value, Value
All of the outcomes that we have received from working with Imprivata have been positive. We use the...
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Culture, Culture, Value, Value
Imprivata only charges for additional extracts that we need to import. That is reasonable.
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Relationship, Relationship
Imprivata doesn't overpromise. Every new release has good documentation to go along with it. If we...
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Product
There are a few glitches, but the solution does get the job done. We like that there is a lot of...
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Relationship
There has been a decline in customer service support since being taken over by Imprivata. Timeliness...
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Loyalty
If Imprivata would deliver on some of the things that they have problems with right now, that would...
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Product
One thing that we have been asking for from the vendor for quite some time is integration with our...
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Operations
The training could be improved by just simply having training on a daily basis for when we are using...
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Relationship
Imprivata is quick to respond, and that is good. That works well for us because our industry moves...
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Product, Value
FairWarning Patient Privacy Intelligence does our privacy monitoring, so we have several different...
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Product
The vendor does a very good job of updating their software. I get a regular usage effectiveness...
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Operations
We sometimes have to ask Imprivata for training if something happens, and we don't get it right away....
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Culture, Value
From a pricing perspective, every vendor has rate increases. I wouldn't pin things strictly on...
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Operations
When Imprivata does upgrades, I am sure they give notes somewhere, but I figure things out on my...
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Relationship
It would be helpful if the vendor scheduled some kind of meeting just to check in, even quarterly or...
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Relationship
For the most part, our experience with FairWarning Patient Privacy Intelligence is good. The system...
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Product, Value
There is AI in the background that helps filter and remember the alerts that come in. If we see...
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Product
I would like to see functionality that helps to monitor the system and aids the analysts in flagging...
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Product
The investigations feature is better in terms of ease of use than the feature for getting...
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Product
Imprivata could work on their report writing. We are able to do reports in the system, but that can...
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Culture, Relationship
I have definitely contacted the vendor and our representative several times, and I don't think we...
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Operations, Product
We got an upgrade and didn't have any problems. The vendor installed the upgrade themselves in the...
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Loyalty, Value
If I were buying something today, I would look into other software solutions before purchasing...
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Relationship
If we have problems with the system or if we have specific investigations or cases, we can reach out...
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Relationship
The only change we have noticed since Imprivata acquired FairWarning is in the method by which we...
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Product
FairWarning is doing what it is supposed to. We can work on our HIPAA and privacy investigations. We...
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Relationship, Product
When it comes to integration behind the scenes, our IT department and FairWarning's IT folks work together....
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Product
We like FairWarning Patient Privacy Intelligence. It works well for our organization. We use it to...
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Culture, Loyalty, Relationship
When FairWarning Patient Privacy Intelligence was under FairWarning, the vendor kept all their...
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Product
I would absolutely recommend FairWarning Patient Privacy Intelligence. Our EMR vendor was working on...
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Relationship
Imprivata has been able to deliver. But we noticed that when FairWarning was an independent vendor,...
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Product
Imprivata could make some improvements to their privacy portal. We have some issues with trying to...
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Product, Value
I definitely recommend the product to small shops. It does what it is supposed to do, and it is low...
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Product, Value
To have the machine learning software assisting me in the background has been a tremendous help to...
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Relationship
There are times when the support team is a little hard to connect with, and it is a little hard to...
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Operations
To improve their training, the vendor just needs to keep in contact with their customers. We get an...
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Product, Value
The process of adding involved persons is bulky. Imprivata should be able to make that a simpler...
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Relationship
Imprivata is good. We have frequent calls, and we changed the frequency to be less because we had so...
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Product, Value
The product has allowed us to have a more complete monitoring program. We would not be able to...
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Operations, Product
Imprivata provides us with report writing. We can do some report writing, but the Imprivata staff...
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Relationship
On a regular basis, we liked to meet with FairWarning to look at trends, policies, and projects for...
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Relationship
Before Imprivata bought FairWarning, we had more of a partnership with the vendor. We had...
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Relationship
One dissatisfier we have with Imprivata is that whenever there is something technically wrong with...
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Relationship
When we brought technical issues to our contact person, they kicked the issue over to a technical...
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Product
This application is intuitive for the most part, but the vendor could do more in terms of...
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Relationship
When an issue comes up, we look for the root cause of the issue. Imprivata often tells us the...
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Relationship
We asked a managed privacy team member to flag a patient and set up the monitoring activity, but...
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Product, Value
The outcomes we have seen from the product are the same outcomes anyone should expect from a...
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Relationship, Product
The AI in the product is helping support our assigned managed privacy services team so that we don’t...
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Relationship
The vendor doesn’t keep all their promises. One problem is a lack of partnership. And the vendor...
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Operations
For an upgrade, the vendor said they would give us certain information by a certain date, but they...
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Operations
We have asked for ongoing training, and even though the vendor articulates that they are happy to...
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Product
The product is working as designed. We have no problems using the application. We don’t have any...
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Product
The vendor told us that our EMR data is too much for FairWarning Patient Privacy Intelligence to...
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Relationship
We keep asking the vendor to fix the errors in the reports they give us, but they keep leaving the...
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Culture
I have never seen new technology from the vendor. If they have it, they haven’t shown it to me. But...
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Relationship
We have access to the vendor’s people, but they don’t solve our problems. We are constantly...
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Relationship, Product
The software has measurable opportunities for us to evaluate different outcomes. But the vendor...
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Loyalty, Relationship
I am working very closely with the vendor to manage our relationship. If I continue my good work, we...
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Product
With FairWarning Patient Privacy Intelligence, we see who is in what medical records, and we can...
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Relationship
Imprivata has been pretty responsive. What is nice about them is that they have a local user group,...
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Operations, Product
The machine learning in the product is not quite up to par. We were given the impression that any...
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Product
The product is well integrated with our EMR, and we have never had a problem with integration or interoperability....
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Product
We have the Honda of privacy monitoring software. The system gets the job done. The bells and...
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Loyalty, Value
At this price point, I would choose FairWarning Patient Privacy Intelligence again. We have looked...
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Operations
The vendor's training usually doesn't have a cost. Imprivata has an open invitation for us to call...
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Product
I have been impressed with Imprivata's security systems. The vendor has bought a lot of companies,...
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Loyalty
We have plans for Imprivata's system. We are very happy with the vendor, and we want to continue to...
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Product
Imprivata's system is really good for our privacy group and security teams. Our privacy officer...
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Relationship
The vendor is very proactive. We almost want to ask them to stop sending us emails where they ask...
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Relationship
The vendor's merge has actually gone relatively smoothly. I haven't noticed any changes in...
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Product, Value
If I were talking to someone about the product, I would tell them that we already have tools in our...
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Relationship
There are certain requests that Imprivata struggles to fulfill. For example, it isn't easy for the...
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Operations
I am highly satisfied with the quality and effectiveness of the vendor's implementation services and...
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Product
We export user access logs over FairWarning Patient Privacy Intelligence, and the vendor currently...
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Relationship
I have worked with the vendor's support people quite a bit over the last handful of months, and they...
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Relationship
Imprivata is more reactive than proactive. For example, in order to be able to run a policy, we have...
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Product, Value
The product definitely detects coworker snooping. We have several facilities in our organization,...
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Product
The main dashboard that comes up we first log in to the product is a bit clunky. We don't...
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Relationship
There have been times when we have determined that there was an issue after having an upgrade and...
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Relationship, Operations
Imprivata has online user meetings, and I try to attend those. The meetings can be helpful...
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Relationship
From previous experiences, I know it can take some time to get an issue resolved, and I may have to...
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Loyalty, Product
FairWarning Patient Privacy Intelligence actually lowers the number of alerts that we have to review...
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Relationship, Operations
The vendor is proactive with their updates. If they are going to do a system update, they will let...
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Relationship, Product
Since FairWarning was acquired by Imprivata, we have seen an increased focus on development. The...
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Relationship
Imprivata is responsive. They follow up when there are questions, let us know when there is anything...
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Loyalty, Product
FairWarning Drug Diversion Intelligence has been a headache. Imprivata is working on it, and they...
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Loyalty, Value
We do not use the artificial intelligence component of FairWarning Patient Privacy Intelligence,...
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Loyalty, Relationship
The vendor is working on rearranging their investigations module and risk assessment form, and they...
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Relationship
We have previewed Imprivata’s draft of the new investigation screens, and it looks good. They are...
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Loyalty, Product
I am hoping to have smoother processes, receive alerts consistently, and fine-tune alerts to...
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Product
Imprivata has had little impact on our compliance and privacy program. The vendor has still been...
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Relationship, Product
Imprivata has never really announced that they have done anything different in terms of technology....
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Operations
My dissatisfaction with training has more to do with trying to get my account manager engaged and...
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Value
If I were talking to a peer about FairWarning Patient Privacy Intelligence, I would talk through my...
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Relationship
We generally just deal with support through email. The support people are normally pretty good, but...
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Product
It normally takes new people a moment to get used to FairWarning Patient Privacy Intelligence. There...
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Product
A pro of FairWarning Patient Privacy Intelligence that I would tell a peer about is we really...
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Culture, Value
Imprivata doesn’t avoid charging for every little thing. I end up having to get a revised statement...
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Loyalty
I would buy FairWarning Patient Privacy Intelligence again. I don't think I have had anything that...
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Product
Our Imprivata product has remained consistent and useful. The system serves the purpose we need in...
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Product
We do not take advantage of all the great features that the product has, but we do have alerts. I...
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Loyalty, Value
We have stayed with Imprivata because we have shopped around and because the product is à la carte....
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Relationship
We have an account manager with Imprivata who is very helpful. Our account manager is hands on if we...
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Relationship, Product
Imprivata should add quicker production of unarchived data because some reports tend to take a...
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Product
Sometimes the reports do not get completed, and that can be overwhelming for us because if we have...
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Product, Value
I have seen people get terminated because of our use of FairWarning Patient Privacy Intelligence. In...
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Operations
I would like Imprivata to more proactively offer training, give us more user-friendly tips, and do...
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Relationship
We are a very easygoing organization. We are low maintenance. We are constantly learning on the job,...
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Relationship
Imprivata is very responsive and very willing to host calls and answer questions. If we send a...
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Relationship
Imprivata has it all. They have the presentation, the pitch, the data, and the info sheets, but we...
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Relationship
When someone has a name change, they lose all of their access to everything. So if someone gets...
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Relationship
A thing I would like Imprivata to know is that I don't know a whole lot about Imprivata. I knew...
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Culture, Value
Imprivata doesn’t avoid charging for every little thing. They host the service, so the product is...
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Operations
Since FairWarning was bought out by Imprivata, training just hasn't seemed to be a priority. The...
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Product
We have a one-way integration from our services to Imprivata’s. Nothing comes back and fills in our...
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Relationship
When the vendor was just FairWarning, we actually met the senior leadership. Now the company is part...
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Product, Value
In comparison to some of the other systems that we are using, I would definitely say the quality of...
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Product
A pet peeve of mine is we use another application for our hotline, and within that system, we have...
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Operations
During the implementation, I was able to see the emails and who was doing what and watch as a...
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Operations
Imprivata’s training is phenomenal; it is just a matter of taking the time. We have resources that...
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Product
We do more than just audit and monitor our electronic health records. We have a hotline system, and...
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Product
Our system is set up so that we are incentivized when we seek care within the network. But I think...
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Relationship, Product
I know there are other systems out there, but this one works for me. I couldn’t imagine doing what I...
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Operations, Product
There was a big upgrade that took place, and then we moved the system to the cloud. That was huge,...
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Product
There are times when I am rushing and I need to get things done, but the product doesn’t always work...
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Relationship, Value
We have received our money’s worth with Imprivata's product. I like the vendor's hands-on approach...
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Relationship
There have been some changes within FairWarning's organization with regard to the vendor's customer...
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Relationship
I am confident that if I got my customer service representative from FairWarning on the phone and...
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Product
I feel very positive about Imprivata’s product. Depending on an organization's workflows, the...
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Product, Value
The system has put a lot more attention on the patient privacy aspect of HIPAA. We would typically...
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Culture, Relationship
We had a conversation with the vendor's CEO. He presented some things that were on the vendor's road...
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Operations
We didn’t have to do any kind of tutorial for the platform; it was easy to learn. If Imprivata has...
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Operations
The implementation was exceptional. Imprivata provided a project plan and followed it. Everything...
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Relationship, Operations
Imprivata gave us a slide deck to present, and that was really nice. The vendor also worked with our...
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