
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Service and Support
For the most part, our experience with FairWarning Patient Privacy Intelligence is good. The system...
Login or Create an Account to see details.
Functionality and Upgrades
There is AI in the background that helps filter and remember the alerts that come in. If we see...
Login or Create an Account to see details.
Functionality and Upgrades
I would like to see functionality that helps to monitor the system and aids the analysts in flagging...
Login or Create an Account to see details.
Technology
The investigations feature is better in terms of ease of use than the feature for getting...
Login or Create an Account to see details.
Functionality and Upgrades
Imprivata could work on their report writing. We are able to do reports in the system, but that can...
Login or Create an Account to see details.
Service and Support
I have definitely contacted the vendor and our representative several times, and I don't think we...
Login or Create an Account to see details.
Functionality and Upgrades
We got an upgrade and didn't have any problems. The vendor installed the upgrade themselves in the...
Login or Create an Account to see details.
Lessons Learned
If I were buying something today, I would look into other software solutions before purchasing...
Login or Create an Account to see details.
Service and Support
If we have problems with the system or if we have specific investigations or cases, we can reach out...
Login or Create an Account to see details.
Functionality and Upgrades
The only change we have noticed since Imprivata acquired FairWarning is in the method by which we...
Login or Create an Account to see details.
Functionality and Upgrades
FairWarning is doing what it is supposed to. We can work on our HIPAA and privacy investigations. We...
Login or Create an Account to see details.
Interfacing and Integration
When it comes to integration behind the scenes, our IT department and FairWarning's IT folks work together....
Login or Create an Account to see details.
Functionality and Upgrades
We like FairWarning Patient Privacy Intelligence. It works well for our organization. We use it to...
Login or Create an Account to see details.
Other Observations & Comments
When FairWarning Patient Privacy Intelligence was under FairWarning, the vendor kept all their...
Login or Create an Account to see details.
Lessons Learned
I would absolutely recommend FairWarning Patient Privacy Intelligence. Our EMR vendor was working on...
Login or Create an Account to see details.
Relationship
Imprivata has been able to deliver. But we noticed that when FairWarning was an independent vendor,...
Login or Create an Account to see details.
Functionality and Upgrades
Imprivata could make some improvements to their privacy portal. We have some issues with trying to...
Login or Create an Account to see details.
Lessons Learned
I definitely recommend the product to small shops. It does what it is supposed to do, and it is low...
Login or Create an Account to see details.
Functionality and Upgrades
To have the machine learning software assisting me in the background has been a tremendous help to...
Login or Create an Account to see details.
Service and Support
There are times when the support team is a little hard to connect with, and it is a little hard to...
Login or Create an Account to see details.
Implementation and Training
To improve their training, the vendor just needs to keep in contact with their customers. We get an...
Login or Create an Account to see details.
Functionality and Upgrades
The process of adding involved persons is bulky. Imprivata should be able to make that a simpler...
Login or Create an Account to see details.
Service and Support
Imprivata is good. We have frequent calls, and we changed the frequency to be less because we had so...
Login or Create an Account to see details.
Functionality and Upgrades
The product has allowed us to have a more complete monitoring program. We would not be able to...
Login or Create an Account to see details.
Functionality and Upgrades
Imprivata provides us with report writing. We can do some report writing, but the Imprivata staff...
Login or Create an Account to see details.
Functionality and Upgrades
There are some things that Imprivata was working on that they hoped to have in place and we were...
Login or Create an Account to see details.
Implementation and Training
On a regular basis, we liked to meet with FairWarning to look at trends, policies, and projects for...
Login or Create an Account to see details.
Relationship
Before Imprivata bought FairWarning, we had more of a partnership with the vendor. We had...
Login or Create an Account to see details.
Service and Support
One dissatisfier we have with Imprivata is that whenever there is something technically wrong with...
Login or Create an Account to see details.
Relationship
When we brought technical issues to our contact person, they kicked the issue over to a technical...
Login or Create an Account to see details.
Functionality and Upgrades
This application is intuitive for the most part, but the vendor could do more in terms of...
Login or Create an Account to see details.
Relationship
When an issue comes up, we look for the root cause of the issue. Imprivata often tells us the...
Login or Create an Account to see details.
Service and Support
We asked a managed privacy team member to flag a patient and set up the monitoring activity, but...
Login or Create an Account to see details.
Other Observations & Comments
The outcomes we have seen from the product are the same outcomes anyone should expect from a...
Login or Create an Account to see details.
Functionality and Upgrades
The AI in the product is helping support our assigned managed privacy services team so that we don’t...
Login or Create an Account to see details.
Relationship
The vendor doesn’t keep all their promises. One problem is a lack of partnership. And the vendor...
Login or Create an Account to see details.
Implementation and Training
For an upgrade, the vendor said they would give us certain information by a certain date, but they...
Login or Create an Account to see details.
Relationship
We have asked for ongoing training, and even though the vendor articulates that they are happy to...
Login or Create an Account to see details.
Functionality and Upgrades
The product is working as designed. We have no problems using the application. We don’t have any...
Login or Create an Account to see details.
Interfacing and Integration
The vendor told us that our EMR data is too much for FairWarning Patient Privacy Intelligence to...
Login or Create an Account to see details.
Relationship
We keep asking the vendor to fix the errors in the reports they give us, but they keep leaving the...
Login or Create an Account to see details.
Relationship
I have never seen new technology from the vendor. If they have it, they haven’t shown it to me. But...
Login or Create an Account to see details.
Relationship
We have access to the vendor’s people, but they don’t solve our problems. We are constantly...
Login or Create an Account to see details.
Relationship
The software has measurable opportunities for us to evaluate different outcomes. But the vendor...
Login or Create an Account to see details.
Future Outlook
I am working very closely with the vendor to manage our relationship. If I continue my good work, we...
Login or Create an Account to see details.
Functionality and Upgrades
With FairWarning Patient Privacy Intelligence, we see who is in what medical records, and we can...
Login or Create an Account to see details.
Relationship
Imprivata has been pretty responsive. What is nice about them is that they have a local user group,...
Login or Create an Account to see details.
Technology
The machine learning in the product is not quite up to par. We were given the impression that any...
Login or Create an Account to see details.
Interfacing and Integration
The product is well integrated with our EMR, and we have never had a problem with integration or interoperability....
Login or Create an Account to see details.
Other Observations & Comments
We have the Honda of privacy monitoring software. The system gets the job done. The bells and...
Login or Create an Account to see details.
Future Outlook
At this price point, I would choose FairWarning Patient Privacy Intelligence again. We have looked...
Login or Create an Account to see details.
Implementation and Training
The vendor's training usually doesn't have a cost. Imprivata has an open invitation for us to call...
Login or Create an Account to see details.
Functionality and Upgrades
I have been impressed with Imprivata's security systems. The vendor has bought a lot of companies,...
Login or Create an Account to see details.
Future Outlook
We have plans for Imprivata's system. We are very happy with the vendor, and we want to continue to...
Login or Create an Account to see details.
Functionality and Upgrades
Imprivata's system is really good for our privacy group and security teams. Our privacy officer...
Login or Create an Account to see details.
Relationship
The vendor is very proactive. We almost want to ask them to stop sending us emails where they ask...
Login or Create an Account to see details.
Relationship
The vendor's merge has actually gone relatively smoothly. I haven't noticed any changes in...
Login or Create an Account to see details.
Lessons Learned
If I were talking to someone about the product, I would tell them that we already have tools in our...
Login or Create an Account to see details.
Technology
There are certain requests that Imprivata struggles to fulfill. For example, it isn't easy for the...
Login or Create an Account to see details.
Implementation and Training
I am highly satisfied with the quality and effectiveness of the vendor's implementation services and...
Login or Create an Account to see details.
Functionality and Upgrades
We export user access logs over FairWarning Patient Privacy Intelligence, and the vendor currently...
Login or Create an Account to see details.
Service and Support
I have worked with the vendor's support people quite a bit over the last handful of months, and they...
Login or Create an Account to see details.
Other Observations & Comments
Imprivata is more reactive than proactive. For example, in order to be able to run a policy, we have...
Login or Create an Account to see details.
Functionality and Upgrades
The product definitely detects coworker snooping. We have several facilities in our organization,...
Login or Create an Account to see details.
Functionality and Upgrades
The main dashboard that comes up we first log in to the product is a bit clunky. We don't...
Login or Create an Account to see details.
Functionality and Upgrades
There have been times when we have determined that there was an issue after having an upgrade and...
Login or Create an Account to see details.
Service and Support
Imprivata has online user meetings, and I try to attend those. The meetings can be helpful...
Login or Create an Account to see details.
Service and Support
From previous experiences, I know it can take some time to get an issue resolved, and I may have to...
Login or Create an Account to see details.
Functionality and Upgrades
FairWarning Patient Privacy Intelligence actually lowers the number of alerts that we have to review...
Login or Create an Account to see details.
Relationship
The vendor is proactive with their updates. If they are going to do a system update, they will let...
Login or Create an Account to see details.
Functionality and Upgrades
Since FairWarning was acquired by Imprivata, we have seen an increased focus on development. The...
Login or Create an Account to see details.
Service and Support
Imprivata is responsive. They follow up when there are questions, let us know when there is anything...
Login or Create an Account to see details.
Interfacing and Integration
FairWarning Drug Diversion Intelligence has been a headache. Imprivata is working on it, and they...
Login or Create an Account to see details.
Other Observations & Comments
We do not use the artificial intelligence component of FairWarning Patient Privacy Intelligence,...
Login or Create an Account to see details.
Future Outlook
The vendor is working on rearranging their investigations module and risk assessment form, and they...
Login or Create an Account to see details.
Service and Support
We have previewed Imprivata’s draft of the new investigation screens, and it looks good. They are...
Login or Create an Account to see details.
Functionality and Upgrades
I am hoping to have smoother processes, receive alerts consistently, and fine-tune alerts to...
Login or Create an Account to see details.
Other Observations & Comments
Imprivata has had little impact on our compliance and privacy program. The vendor has still been...
Login or Create an Account to see details.
Other Observations & Comments
Imprivata has never really announced that they have done anything different in terms of technology....
Login or Create an Account to see details.
Relationship
My dissatisfaction with training has more to do with trying to get my account manager engaged and...
Login or Create an Account to see details.
Lessons Learned
If I were talking to a peer about FairWarning Patient Privacy Intelligence, I would talk through my...
Login or Create an Account to see details.
Service and Support
We generally just deal with support through email. The support people are normally pretty good, but...
Login or Create an Account to see details.
Functionality and Upgrades
It normally takes new people a moment to get used to FairWarning Patient Privacy Intelligence. There...
Login or Create an Account to see details.
Other Observations & Comments
Imprivata is normally pretty easy to work with, but when they do get bogged down, it can take quite...
Login or Create an Account to see details.
Technology
A pro of FairWarning Patient Privacy Intelligence that I would tell a peer about is we really...
Login or Create an Account to see details.
ROI / Cost
Imprivata doesn’t avoid charging for every little thing. I end up having to get a revised statement...
Login or Create an Account to see details.
Other Observations & Comments
I would buy FairWarning Patient Privacy Intelligence again. I don't think I have had anything that...
Login or Create an Account to see details.
Functionality and Upgrades
Our Imprivata product has remained consistent and useful. The system serves the purpose we need in...
Login or Create an Account to see details.
Technology
We do not take advantage of all the great features that the product has, but we do have alerts. I...
Login or Create an Account to see details.
ROI / Cost
We have stayed with Imprivata because we have shopped around and because the product is à la carte....
Login or Create an Account to see details.
Service and Support
We have an account manager with Imprivata who is very helpful. Our account manager is hands on if we...
Login or Create an Account to see details.
Functionality and Upgrades
Imprivata should add quicker production of unarchived data because some reports tend to take a...
Login or Create an Account to see details.
Technology
Sometimes the reports do not get completed, and that can be overwhelming for us because if we have...
Login or Create an Account to see details.
ROI / Cost
I have seen people get terminated because of our use of FairWarning Patient Privacy Intelligence. In...
Login or Create an Account to see details.
Implementation and Training
I would like Imprivata to more proactively offer training, give us more user-friendly tips, and do...
Login or Create an Account to see details.
Relationship
We are a very easygoing organization. We are low maintenance. We are constantly learning on the job,...
Login or Create an Account to see details.
Relationship
Imprivata is very responsive and very willing to host calls and answer questions. If we send a...
Login or Create an Account to see details.
Relationship
Imprivata has it all. They have the presentation, the pitch, the data, and the info sheets, but we...
Login or Create an Account to see details.
Functionality and Upgrades
When someone has a name change, they lose all of their access to everything. So if someone gets...
Login or Create an Account to see details.
Implementation and Training
A thing I would like Imprivata to know is that I don't know a whole lot about Imprivata. I knew...
Login or Create an Account to see details.
ROI / Cost
Imprivata doesn’t avoid charging for every little thing. They host the service, so the product is...
Login or Create an Account to see details.
Lessons Learned
Since FairWarning was bought out by Imprivata, training just hasn't seemed to be a priority. The...
Login or Create an Account to see details.
Interfacing and Integration
We have a one-way integration from our services to Imprivata’s. Nothing comes back and fills in our...
Login or Create an Account to see details.
Relationship
When the vendor was just FairWarning, we actually met the senior leadership. Now the company is part...
Login or Create an Account to see details.
Relationship
In comparison to some of the other systems that we are using, I would definitely say the quality of...
Login or Create an Account to see details.
Functionality and Upgrades
A pet peeve of mine is we use another application for our hotline, and within that system, we have...
Login or Create an Account to see details.
Implementation and Training
During the implementation, I was able to see the emails and who was doing what and watch as a...
Login or Create an Account to see details.
Implementation and Training
Imprivata’s training is phenomenal; it is just a matter of taking the time. We have resources that...
Login or Create an Account to see details.
Functionality and Upgrades
We do more than just audit and monitor our electronic health records. We have a hotline system, and...
Login or Create an Account to see details.
Functionality and Upgrades
Our system is set up so that we are incentivized when we seek care within the network. But I think...
Login or Create an Account to see details.
Functionality and Upgrades
I know there are other systems out there, but this one works for me. I couldn’t imagine doing what I...
Login or Create an Account to see details.
Other Observations & Comments
There was a big upgrade that took place, and then we moved the system to the cloud. That was huge,...
Login or Create an Account to see details.
Technology
There are times when I am rushing and I need to get things done, but the product doesn’t always work...
Login or Create an Account to see details.
Service and Support
We have received our money’s worth with Imprivata's product. I like the vendor's hands-on approach...
Login or Create an Account to see details.
Service and Support
There have been some changes within FairWarning's organization with regard to the vendor's customer...
Login or Create an Account to see details.
Relationship
I am confident that if I got my customer service representative from FairWarning on the phone and...
Login or Create an Account to see details.
Technology
I feel very positive about Imprivata’s product. Depending on an organization's workflows, the...
Login or Create an Account to see details.
Functionality and Upgrades
The system has put a lot more attention on the patient privacy aspect of HIPAA. We would typically...
Login or Create an Account to see details.
Relationship
We had a conversation with the vendor's CEO. He presented some things that were on the vendor's road...
Login or Create an Account to see details.
Functionality and Upgrades
We didn’t have to do any kind of tutorial for the platform; it was easy to learn. If Imprivata has...
Login or Create an Account to see details.
Implementation and Training
The implementation was exceptional. Imprivata provided a project plan and followed it. Everything...
Login or Create an Account to see details.
Relationship
Imprivata gave us a slide deck to present, and that was really nice. The vendor also worked with our...
Login or Create an Account to see details.
ROI / Cost
Imprivata's strength is that their product is one of the few systems that can help companies without...
Login or Create an Account to see details.
Implementation and Training
For training, Imprivata needs to stabilize their staff, respond to customer tickets, and give...
Login or Create an Account to see details.
Functionality and Upgrades
Imprivata needs to improve the customer experience with a more streamlined reporting process and...
Login or Create an Account to see details.
Service and Support
Imprivata's weakness is that the vendor has changed staff. We have had staff changes as well, so...
Login or Create an Account to see details.
Service and Support
Imprivata is good at letting us know what is going on. Our Imprivata representative is awesome.
Login or Create an Account to see details.
Service and Support
One of the only things that I don't like about Imprivata is the time that it takes for us to get a...
Login or Create an Account to see details.
Functionality and Upgrades
Some of the new things on the system's investigations page are frustrating. Every time I open that...
Login or Create an Account to see details.
Functionality and Upgrades
We use the system to run our audits and alerts. That has been good. We can catch more access...
Login or Create an Account to see details.
Future Outlook
We have to do a couple of workarounds in the product. The system will show that certain things are...
Login or Create an Account to see details.
Functionality and Upgrades
The product has definitely lowered our risks in general, but it has also provided ease of access....
Login or Create an Account to see details.
Service and Support
Anytime we have had to reach out due to an issue after a go-live or anything like that, we have had...
Login or Create an Account to see details.
Functionality and Upgrades
The ongoing issue that we seem to have with the product is that when we do an upgrade, we have...
Login or Create an Account to see details.
Functionality and Upgrades
We are changing the culture of privacy at our hospital by using FairWarning Patient Privacy...
Login or Create an Account to see details.
Interfacing and Integration
Patient Privacy Intelligence monitors our EMR, and if somebody needs to go view old records, the...
Login or Create an Account to see details.
Lessons Learned
I highly recommend Patient Privacy Intelligence. Another department of ours just implemented another...
Login or Create an Account to see details.
Functionality and Upgrades
Imprivata has added AI to the system. They have upgraded things over the years. They go with the...
Login or Create an Account to see details.
ROI / Cost
I absolutely love the product. We worked through some hiccups when we first started using it, but...
Login or Create an Account to see details.
Functionality and Upgrades
We have so many threads that we can use, and Imprivata is always telling us that if we get rid of...
Login or Create an Account to see details.
Implementation and Training
I haven't been trained on anything since our initial training from Imprivata. The vendor is really...
Login or Create an Account to see details.
Other Observations & Comments
I love the product, but sometimes Imprivata makes changes and upgrades things, and then the system...
Login or Create an Account to see details.
ROI / Cost
Patient Privacy Intelligence has definitely strengthened our privacy monitoring program. It gives us...
Login or Create an Account to see details.
Functionality and Upgrades
Imprivata's system is a much more thorough and in-depth privacy monitoring system than the tools...
Login or Create an Account to see details.
Lessons Learned
As far as charges go, Imprivata gives us a quote, and everything is laid out, so there are no...
Login or Create an Account to see details.
Service and Support
Imprivata's team is great. We get daily emails. The vendor sends out notices if a file is missing,...
Login or Create an Account to see details.
Lessons Learned
I would recommend that others shop around before purchasing this system. There are a lot of...
Login or Create an Account to see details.
Functionality and Upgrades
The solution helps us identify instances of potential inappropriate access, and that is what it is...
Login or Create an Account to see details.
Service and Support
Rather than having a representative that we can call and would work with us for a solution,...
Login or Create an Account to see details.
Implementation and Training
When we moved over to the cloud solution, that took five times longer than expected. Imprivata...
Login or Create an Account to see details.
Interfacing and Integration
The solution doesn't integrate with our third-party systems. I would like it if we could integrate...
Login or Create an Account to see details.
Technology
We have had problems accessing the software. I am not sure whether it is because of our firewalls or...
Login or Create an Account to see details.
Relationship
FairWarning had excellent support, but the support suffered significantly after the vendor was...
Login or Create an Account to see details.
Other Observations & Comments
Whether Patient Privacy Intelligence is part of our long-term plans always depends on the pricing....
Login or Create an Account to see details.
Functionality and Upgrades
Imprivata seems to put out a new upgrade about every three weeks, and that is excessive, frankly....
Login or Create an Account to see details.
Service and Support
My dissatisfaction with Imprivata's proactivity has to do with communication about changes to...
Login or Create an Account to see details.
Relationship
If I were talking to a peer or friend, I would say that Patient Privacy Intelligence is an...
Login or Create an Account to see details.
Service and Support
Imprivata has a really great customer service team. If we have issues, the team is easy to get ahold...
Login or Create an Account to see details.
Functionality and Upgrades
Imprivata could make their reports easier to use. I think that is something that the vendor is...
Login or Create an Account to see details.
Functionality and Upgrades
Imprivata helps us find possible HIPAA breaches and other areas where we can provide education to...
Login or Create an Account to see details.
Other Observations & Comments
In our facility, we have so many people floating from unit to unit throughout the day. There is not...
Login or Create an Account to see details.
ROI / Cost
The vendor recently did an upgrade that went well. Patient Privacy Intelligence has some login...
Login or Create an Account to see details.
Relationship
I didn't even realize that Imprivata had taken over FairWarning until I start talking to KLAS. I...
Login or Create an Account to see details.
Functionality and Upgrades
There are times when we do security updates to the system and our feeds don't go through for some...
Login or Create an Account to see details.
Lessons Learned
We would love to have someone do our tasks in the system for us all the time. However, then we...
Login or Create an Account to see details.
Interfacing and Integration
The Imprivata product does a great job. The only issue we face is whether our other vendor's product...
Login or Create an Account to see details.
Interfacing and Integration
We have not tried to integrate anything new. We are having enough trouble just keeping the daily...
Login or Create an Account to see details.
Service and Support
We have had a couple of issues that have come up because of the vendor's staff turnovers where...
Login or Create an Account to see details.
Implementation and Training
Initially, the vendor did very well with training, but we haven't had any need for them to train our...
Login or Create an Account to see details.
Functionality and Upgrades
We have chosen the tools that we are using, and they are fine. The vendor gives us the information...
Login or Create an Account to see details.
ROI / Cost
In some respects, Imprivata's product is more expensive than other systems, and that was surprising....
Login or Create an Account to see details.
Functionality and Upgrades
Every time we have an upgrade, we lose the ability to access and modify our custom reports. We lose...
Login or Create an Account to see details.
ROI / Cost
With the change to Imprivata, we lost access to free educational webinars that occurred about once a...
Login or Create an Account to see details.
Service and Support
We are grateful that, in a couple of the webinars that Imprivata has done, they have spoken about...
Login or Create an Account to see details.
Interfacing and Integration
Any new users of the Imprivata product have to take it out of the box as is. Whether the product...
Login or Create an Account to see details.
Future Outlook
We started with FairWarning years ago, and that was fabulous. Since Imprivata took over, things have...
Login or Create an Account to see details.
Service and Support
Imprivata needs a customer success manager. I have no point person and haven't had one for years. It...
Login or Create an Account to see details.
Other Observations & Comments
There are a lot of things that my organization doesn't know. We can do all of the teaching and...
Login or Create an Account to see details.
ROI / Cost
Patient Privacy Intelligence is very easy to use, but to be fair, we don't always run our audits...
Login or Create an Account to see details.
Functionality and Upgrades
With Imprivata’s product, a lot of the alerts that we would normally have to vet are already vetted...
Login or Create an Account to see details.
Lessons Learned
The biggest hoop that we have had to go through with patient privacy monitoring has been with our...
Login or Create an Account to see details.
Other Observations & Comments
We have had patients call us and tell us that we have put Sally Jones' report into their record, but...
Login or Create an Account to see details.
ROI / Cost
The system is not difficult to use, but it is very slow. The product is good for monitoring certain...
Login or Create an Account to see details.
Other Observations & Comments
What makes the vendor's product stand out is their managed privacy services; most of their...
Login or Create an Account to see details.
ROI / Cost
I have seen a moderate impact from the product’s AI and machine learning. We are now seeing a lot...
Login or Create an Account to see details.
Relationship
I wasn't impressed with the transition from FairWarning to Imprivata. One problem was that we had no...
Login or Create an Account to see details.
ROI / Cost
When the vendor was FairWarning, more things were built into the pricing. If we needed to add an...
Login or Create an Account to see details.
Other Observations & Comments
The vendor’s new technology doesn’t necessarily impact the consumer. It is not necessarily consumer...
Login or Create an Account to see details.
Other Observations & Comments
The vendor has put their fingers in multiple areas of the privacy and information security pie now....
Login or Create an Account to see details.
Functionality and Upgrades
Our privacy officer does some amazing work to look at trends and investigate specific things when...
Login or Create an Account to see details.
Relationship
The vendor's executive involvement is good. Now that FairWarning is under the Imprivata umbrella,...
Login or Create an Account to see details.
ROI / Cost
I would love everything to be cheaper. But I have no complaints about the price of this product, and...
Login or Create an Account to see details.
ROI / Cost
Imprivata has been reaching out to their customer base to say they are going to move the product to...
Login or Create an Account to see details.
Functionality and Upgrades
From a technical standpoint, the tool has misbehaved once in a while. I don't know whether I can say...
Login or Create an Account to see details.
Interfacing and Integration
A big benefit is that the product understands our EHR configurations. Patient Privacy Intelligence...
Login or Create an Account to see details.
Implementation and Training
Imprivata's tool is complex. We need to know what we are looking at in order to make good use of the...
Login or Create an Account to see details.
ROI / Cost
We don’t need that many resources to review alerts. We see the ROI by having Imprivata's tool. I...
Login or Create an Account to see details.
ROI / Cost
The solution's main benefit is that it processes thousands of alerts, and I can narrow those alerts...
Login or Create an Account to see details.
Other Observations & Comments
The vendor will charge for each integration or for adding data fields. I am not saying that I don’t...
Login or Create an Account to see details.
Relationship
Not too long ago, Imprivata bought FairWarning, so the company is different now, and there have been...
Login or Create an Account to see details.
Implementation and Training
Imprivata used to be very good at training. They constantly sent me invitations to join webinars and...
Login or Create an Account to see details.
Interfacing and Integration
We are having some challenges integrating with a software product that we use to document all of our...
Login or Create an Account to see details.
Technology
The system sometimes goes down or is slow. Another peer recently reached out to me complaining about...
Login or Create an Account to see details.
Functionality and Upgrades
The solution allows us to monitor a significant amount of data in a meaningful way. I don't think we...
Login or Create an Account to see details.
ROI / Cost
Imprivata routinely brings us relevant information on the different trends and what is going on in...
Login or Create an Account to see details.
ROI / Cost
Imprivata's system provides us with a ton of value. In our privacy program, we have grown by leaps...
Login or Create an Account to see details.
Relationship
Since Imprivata's acquisition of FairWarning, it has been tough for us to maintain our relationship...
Login or Create an Account to see details.
Relationship
Imprivata's acquisition of FairWarning has affected the vendor's training dramatically. Their...
Login or Create an Account to see details.
ROI / Cost
It is less expensive to pay for the product than it would be to pay for FTEs to do the same things...
Login or Create an Account to see details.
ROI / Cost
I would tell my peers that as long as they have set up their data feeds appropriately, they really...
Login or Create an Account to see details.
Sales and Contracting
In the past, we tried to work out contracts for certain things. We had conversations with the...
Login or Create an Account to see details.
Functionality and Upgrades
Imprivata's system is not great at handling when an end user has a name change. When an end user...
Login or Create an Account to see details.
Service and Support
I don't know whether the vendor's support staff is overseas or not, but I have difficulty with some...
Login or Create an Account to see details.
Service and Support
FairWarning used to be a smaller mom-and-pop shop, and then they were acquired by Imprivata. At...
Login or Create an Account to see details.
Functionality and Upgrades
We have good data from the product. We have multiple enforced policies that are automatically run by...
Login or Create an Account to see details.
ROI / Cost
Thanks to Imprivata, we feel confident in our compliance program. Some outcomes that we have seen...
Login or Create an Account to see details.
Relationship
We used to have calls with FairWarning's executive team members. They would take our concerns and...
Login or Create an Account to see details.
Technology
Sometimes, Imprivata can't keep their promises to us because of technology limitations. They do...
Login or Create an Account to see details.
ROI / Cost
If we need another enforced policy or something to monitor, the vendor will charge us. Imprivata...
Login or Create an Account to see details.
Functionality and Upgrades
The more I know about the tool, the more capable I will be with it. Our new users just have to take...
Login or Create an Account to see details.
Sales and Contracting
My organization really wants to monitor certain EMR users, but I don't think that the system can do...
Login or Create an Account to see details.
Relationship
Imprivata should really look at how things were being done before they took over. FairWarning used...
Login or Create an Account to see details.
Relationship
There was a shift when Imprivata took over. Before, the vendor was able to quickly resolve issues....
Login or Create an Account to see details.
Functionality and Upgrades
Before the acquisition by Imprivata, the vendor did a good job of keeping their promises. But since...
Login or Create an Account to see details.
Service and Support
When we place a support ticket with the help desk with Imprivata, we very rarely get any follow-up,...
Login or Create an Account to see details.
Service and Support
The support within Imprivata has declined, and that makes us feel that they probably don't...
Login or Create an Account to see details.
Featured Report
Preferences