FairWarning Patient Privacy Intelligence
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Justin Porter
Research Director
KLAS Research Director - Justin Porter
 
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User Commentary

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Analyst/Coordinator

Relationship

I haven't seen that many changes with the platform since Imprivata took over. What I want is for it...

Sep 2023
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Analyst/Coordinator

Product

The product is monitoring the policies that we have for inappropriate access to medical records....

Sep 2023
||
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Analyst/Coordinator

Product, Value

One value of FairWarning Patient Privacy Intelligence is that it monitors every click. If somebody...

Sep 2023
||
(0)
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Analyst/Coordinator

Product

The method for resolving things in the product is cumbersome. It is constructed for something more...

Sep 2023
||
(0)
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Analyst/Coordinator

Product

The product’s one functionality that I would absolutely change is that we have to use the back...

Sep 2023
||
(0)
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Analyst/Coordinator

Product

We would buy FairWarning Patient Privacy Intelligence again. We log all of our cases in the app. If...

Sep 2023
||
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Analyst/Coordinator

Culture

We have a managed contract at Imprivata. The person works with us directly to help enforce policies...

Sep 2023
||
(0)
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Analyst/Coordinator

Product

The product's strengths are in its ease of use. It is user friendly to get into the application,...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

We truly enjoy working with our analysts. They are easy to work with, and their response times are...

Sep 2023
||
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Analyst/Coordinator

Product

A lot of times with our cases, we have people put everything in writing because we track everything...

Sep 2023
||
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Analyst/Coordinator

Product

We have had the vendor turn off AI because we have to enforce our policies. While the AI was on, if...

Sep 2023
||
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Analyst/Coordinator

Operations

Our analyst from Imprivata always lets us know about different training opportunities, and the...

Sep 2023
||
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Analyst/Coordinator

Relationship, Product, Value

FairWarning Patient Privacy Intelligence has helped us to educate our employees about not going into...

Sep 2023
||
(0)
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Director

Culture, Product

Everything in the system works as advertised so far, and the system is very easy to use. We haven't...

Aug 2023
||
(0)
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Director

Relationship

Outside of the product itself, we don't really maintain contact with Imprivata. They probably have...

Aug 2023
||
(0)
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Director

Loyalty

FairWarning Patient Privacy Intelligence is not part of our long-term plans. We are basically paying...

Aug 2023
||
(0)
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Director

Culture, Value

Imprivata is pretty good about not charging for every little thing. I could say that we paid for...

Aug 2023
||
(0)
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Director

Operations

Imprivata did a really good job with training. They did on-site training when the product first came...

Aug 2023
||
(0)
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Director

Relationship

I can’t think of anything that Imprivata wasn’t able to execute when we had issues or engaged with them....

Aug 2023
||
(0)
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Director

Relationship, Product

Our privacy officer is not a technical person, and they very seldom have to ask me how to do...

Aug 2023
||
(0)
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Director

Relationship

Sometimes we struggle with Imprivata’s executive involvement. They keep changing out my account...

Aug 2023
||
(0)
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Director

Product

We have used FairWarning Patient Privacy Intelligence in a pretty limited capacity, but it allows us...

Aug 2023
||
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Director

Relationship

Besides one situation, we don't ever need support from the vendor. They are always able to resolve...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

Some of FairWarning Patient Privacy Intelligence's high points are that it is extremely easy to use...

Aug 2023
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(0)
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Director

Value

FairWarning Patient Privacy Intelligence mainly monitors inappropriate access, and that is what it...

Aug 2023
||
(0)
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Analyst/Coordinator

Product, Value

We have had great outcomes with FairWarning Patient Privacy Intelligence. We can't say that we are...

Aug 2023
||
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Analyst/Coordinator

Product

FairWarning Patient Privacy Intelligence uses artificial intelligence to look at users for things...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

The vendor offers us a lot of great tools for documentation for investigations that we would usually...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty

When our current contract with Imprivata is up, we will reevaluate. We have had the system for a...

Aug 2023
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(0)
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Analyst/Coordinator

Culture, Relationship

There have definitely been some things the vendor has charged us for that they didn't charge us for...

Aug 2023
||
(0)
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Director

Culture, Relationship

Imprivata has kept their promises on timelines. They have done a very good job of meeting our...

Aug 2023
||
(0)
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Director

Operations

Imprivata’s ongoing training brings my satisfaction down. We have some vendors that send us emails...

Aug 2023
||
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Director

Relationship

Our legal team doesn’t actually log in to the system. They get notifications of what to investigate,...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

FairWarning Technologies made an easy-to-read, quick-to-use tool for governance, compliance, HR, or...

Jul 2023
||
(0)
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Analyst/Coordinator

Operations

My training came from FairWarning Technologies before they were acquired, so it didn't come from...

Jul 2023
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Analyst/Coordinator

Value

Once we got the system running, I didn't feel that the costs were so exponential that they couldn't...

Jul 2023
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Analyst/Coordinator

Culture

There are some applications that I have gotten questionable answers about from the sales team as far...

Jul 2023
||
(0)
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Analyst/Coordinator

Product

My facility wants many applications in FairWarning Patient Privacy Intelligence, not necessarily for...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

FairWarning Technologies has changed since being acquired by Imprivata. Imprivata does not have what...

Jul 2023
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(0)
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Analyst/Coordinator

Product

FairWarning Patient Privacy Intelligence is very powerful for proactive auditing and monitoring. If...

Jul 2023
||
(0)
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Director

Relationship

Over the last couple of years, responsiveness from Imprivata has gotten better. The team that we...

Jul 2023
||
(0)
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Director

Relationship

We have had some slow processing on the technical side with Imprivata, so our turnaround times vary....

Jul 2023
||
(0)
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Director

Operations, Product

For new users of Imprivata FairWarning Patient Privacy Intelligence, the ease of use is a little...

Jul 2023
||
(0)
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Director

Product

Imprivata's product has brought us better visibility with inappropriate activity by our users and an...

Jul 2023
||
(0)
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Director

Operations

I would recommend that someone looking at implementing Imprivata FairWarning Patient Privacy...

Jul 2023
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(0)
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Analyst/Coordinator

Relationship

Imprivata is really good with communication. We have weekly meetings, and if we don't need to use...

Jul 2023
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(0)
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Analyst/Coordinator

Loyalty, Relationship

Imprivata is a very progressive company that has high hopes, and with a bit of elbow grease I think,...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

It has been difficult to get changes made in the product. That might be because of the shift in...

Jul 2023
||
(0)
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Analyst/Coordinator

Operations

We all really liked when the vendor came out here, sat with us in person, and trained us.

Jul 2023
||
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Analyst/Coordinator

Operations

After the change to Imprivata, the vendor walked me through the new setup, which I really like. It...

Jul 2023
||
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Director

Relationship, Product

With Imprivata, we are able to proactively monitor the appropriateness of user access. We are also...

Jul 2023
||
(0)
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Director

Product

In terms of one of the things that are difficult with Imprivata, because of the way that our EMR log...

Jul 2023
||
(0)
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Director

Product

Imprivata’s AI helps to dismiss alerts that otherwise would be false positives, but it also, in some...

Jul 2023
||
(0)
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Director

Relationship

I meet with Imprivata regularly. They are really good about following along with the organization,...

Jun 2023
||
(0)
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Director

Relationship, Product

Imprivata runs our audit reports, and they send me any alerts of inappropriate access. They have...

Jun 2023
||
(0)
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Director

Culture, Value

As of today, Imprivata does not avoid charging for every little thing, but that is changing. We...

May 2023
||
(0)
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Director

Loyalty, Relationship, Product

I would tell a peer that we have had some dissatisfying issues over the course of the past year, and...

May 2023
||
(0)
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Director

Loyalty, Relationship, Product

Imprivata is making some good and necessary improvements with SecureLink Privacy Monitor to look at...

May 2023
||
(0)
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Director

Loyalty, Value

FairWarning Patient Privacy Intelligence has enabled us to identify questionable instances of access...

May 2023
||
(0)
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Director

Relationship, Operations, Product

The vendor's artificial intelligence and machine learning capabilities have had a significant impact...

May 2023
||
(0)
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Director

Loyalty, Relationship

Imprivata is very proactive. They interact with their customers and are easy to work with and very...

May 2023
||
(0)
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Manager

Product, Value

Without FairWarning Patient Privacy Intelligence I don't know whether we would be able to do stay on...

May 2023
||
(0)
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Manager

Product

FairWarning Patient Privacy Intelligence has been awesome. I absolutely recommend it, and I would...

May 2023
||
(0)
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Manager

Relationship

The vendor's team is very responsive to the people that are on our team. What they do very well is...

May 2023
||
(0)
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Manager

Relationship, Product

The only difficulty we have been having is that our two systems sometimes don't talk. If our EMR...

May 2023
||
(0)
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Director

Operations

I would tell others to have a thorough test drive of multiple products and then really pin down what...

May 2023
||
(0)
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Director

Relationship

Since Imprivata merged with FairWarning, the actual human touch and customer service piece with...

May 2023
||
(0)
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Director

Relationship

The vendor is constantly upgrading and informing us of the upgrades and the new features that are...

May 2023
||
(0)
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Director

Operations

The training from the vendor is awfully light. That may be contributing to the dissatisfaction with...

May 2023
||
(0)
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Director

Product

It seems like we have upload issues or issues that are manageable every day, but we don’t want to...

May 2023
||
(0)
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Director

Operations, Product

The version we have is really clunky to work with. Maybe that is because of the way I have set it...

May 2023
||
(0)
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Director

Relationship

Other than my individual person that I work with, I don't get much executive involvement.

May 2023
||
(0)
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Director

Operations

Imprivata never gives us training material or webinars for their new updates. They used to do that...

May 2023
||
(0)
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Director

Relationship, Operations

The vendor’s project lead needs to be a strong technical person, especially for a big enterprise...

May 2023
||
(0)
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Director

Operations, Product, Value

When we first went live with the product, we had a lot of alerts and investigations, but the system...

May 2023
||
(0)
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Director

Product

The product’s governance reports could have been built out a bit more. I had to do a lot more...

May 2023
||
(0)
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Analyst/Coordinator

Value

With the number of alerts that we get from FairWarning Patient Privacy Intelligence, having the...

May 2023
||
(0)
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Analyst/Coordinator

Value

With any interface that we need and any customization or changes that we may need in our workflow,...

May 2023
||
(0)
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Analyst/Coordinator

Operations

When I started using FairWarning Patient Privacy Intelligence, the vendor was very aggressive, and...

May 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

We would like better communication from Imprivata. They should let us know what upgrades are coming...

May 2023
||
(0)
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Analyst/Coordinator

Product

We would like the solution to provide educational tools. The tool is used to identify inappropriate...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

The only time that I had to use the customer support team, it wasn't that good. It was after hours,...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

I do have my privacy analyst, who is the regular person that I work with on day-to-day things in...

May 2023
||
(0)
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Analyst/Coordinator

Product

We have a lot of users in our organization. And I definitely need some sort of automated solution to...

May 2023
||
(0)
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Analyst/Coordinator

Product

FairWarning Patient Privacy Intelligence keeps improving. Imprivata keeps making adjustments,...

May 2023
||
(0)
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Analyst/Coordinator

Value

When I have to do reports, the reports are very nice. They are very easy to read. We haven't had any...

May 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

We did an upgrade to our system, and our reports weren't flowing as they should have. We got...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

There was an issue, and the vendor didn’t catch the issue for a couple of months.

May 2023
||
(0)
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Analyst/Coordinator

Relationship

If someone were looking at getting Imprivata's system, I would tell them that they should definitely...

May 2023
||
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CIO

Loyalty, Value

Imprivata is taking their on-premises product to the cloud. That is not a big surprise, but what has...

Apr 2023
||
(0)
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CIO

Loyalty, Product

Imprivata's system is integrated with Epic's system, and the product we chose needed to function...

Apr 2023
||
(0)
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Manager

Relationship

The customer service for FairWarning Patient Privacy Intelligence decreased when Imprivata purchased...

Apr 2023
||
(0)
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Manager

Relationship

FairWarning Patient Privacy Intelligence is disappointing. We were so happy with it before Imprivata...

Apr 2023
||
(0)
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Manager

Operations, Operations, Product, Product

The product is really straightforward. We haven't experienced any issues with it, and I attribute...

Apr 2023
||
(0)
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Manager

Product, Product, Value, Value

All of the outcomes that we have received from working with Imprivata have been positive. We use the...

Apr 2023
||
(0)
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Manager

Culture, Culture, Value, Value

Imprivata only charges for additional extracts that we need to import. That is reasonable.

Apr 2023
||
(0)
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Manager

Relationship, Relationship

Imprivata doesn't overpromise. Every new release has good documentation to go along with it. If we...

Apr 2023
||
(0)
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Analyst/Coordinator

Product

There are a few glitches, but the solution does get the job done. We like that there is a lot of...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship

There has been a decline in customer service support since being taken over by Imprivata. Timeliness...

Apr 2023
||
(0)
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Analyst/Coordinator

Loyalty

If Imprivata would deliver on some of the things that they have problems with right now, that would...

Apr 2023
||
(0)
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Analyst/Coordinator

Product

One thing that we have been asking for from the vendor for quite some time is integration with our...

Apr 2023
||
(0)
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Analyst/Coordinator

Operations

The training could be improved by just simply having training on a daily basis for when we are using...

Apr 2023
||
(0)
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Manager

Relationship

Imprivata is quick to respond, and that is good. That works well for us because our industry moves...

Apr 2023
||
(0)
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Director

Product, Value

FairWarning Patient Privacy Intelligence does our privacy monitoring, so we have several different...

Apr 2023
||
(0)
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Director

Product

The vendor does a very good job of updating their software. I get a regular usage effectiveness...

Apr 2023
||
(0)
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Manager

Operations

We sometimes have to ask Imprivata for training if something happens, and we don't get it right away....

Apr 2023
||
(0)
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Director

Culture, Value

From a pricing perspective, every vendor has rate increases. I wouldn't pin things strictly on...

Apr 2023
||
(0)
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Director

Operations

When Imprivata does upgrades, I am sure they give notes somewhere, but I figure things out on my...

Apr 2023
||
(0)
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Director

Relationship

It would be helpful if the vendor scheduled some kind of meeting just to check in, even quarterly or...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship

For the most part, our experience with FairWarning Patient Privacy Intelligence is good. The system...

Mar 2023
||
(0)
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Analyst/Coordinator

Product, Value

There is AI in the background that helps filter and remember the alerts that come in. If we see...

Mar 2023
||
(0)
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Analyst/Coordinator

Product

I would like to see functionality that helps to monitor the system and aids the analysts in flagging...

Mar 2023
||
(0)
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Manager

Product

The investigations feature is better in terms of ease of use than the feature for getting...

Mar 2023
||
(0)
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VP/Other Executive

Product

Imprivata could work on their report writing. We are able to do reports in the system, but that can...

Mar 2023
||
(0)
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Manager

Culture, Relationship

I have definitely contacted the vendor and our representative several times, and I don't think we...

Mar 2023
||
(0)
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Manager

Operations, Product

We got an upgrade and didn't have any problems. The vendor installed the upgrade themselves in the...

Mar 2023
||
(0)
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Analyst/Coordinator

Loyalty, Value

If I were buying something today, I would look into other software solutions before purchasing...

Mar 2023
||
(0)
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Manager

Relationship

If we have problems with the system or if we have specific investigations or cases, we can reach out...

Mar 2023
||
(0)
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Manager

Relationship

The only change we have noticed since Imprivata acquired FairWarning is in the method by which we...

Mar 2023
||
(0)
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Manager

Product

FairWarning is doing what it is supposed to. We can work on our HIPAA and privacy investigations. We...

Mar 2023
||
(0)
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Manager

Relationship, Product

When it comes to integration behind the scenes, our IT department and FairWarning's IT folks work together....

Mar 2023
||
(0)
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Manager

Product

We like FairWarning Patient Privacy Intelligence. It works well for our organization. We use it to...

Mar 2023
||
(0)
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Director

Culture, Loyalty, Relationship

When FairWarning Patient Privacy Intelligence was under FairWarning, the vendor kept all their...

Mar 2023
||
(0)
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Analyst/Coordinator

Product

I would absolutely recommend FairWarning Patient Privacy Intelligence. Our EMR vendor was working on...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship

Imprivata has been able to deliver. But we noticed that when FairWarning was an independent vendor,...

Mar 2023
||
(0)
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Analyst/Coordinator

Product

Imprivata could make some improvements to their privacy portal. We have some issues with trying to...

Mar 2023
||
(0)
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Analyst/Coordinator

Product, Value

I definitely recommend the product to small shops. It does what it is supposed to do, and it is low...

Mar 2023
||
(0)
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Analyst/Coordinator

Product, Value

To have the machine learning software assisting me in the background has been a tremendous help to...

Mar 2023
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Analyst/Coordinator

Relationship

There are times when the support team is a little hard to connect with, and it is a little hard to...

Mar 2023
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Analyst/Coordinator

Operations

To improve their training, the vendor just needs to keep in contact with their customers. We get an...

Mar 2023
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Director

Product, Value

The process of adding involved persons is bulky. Imprivata should be able to make that a simpler...

Mar 2023
||
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Director

Relationship

Imprivata is good. We have frequent calls, and we changed the frequency to be less because we had so...

Mar 2023
||
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Director

Product, Value

The product has allowed us to have a more complete monitoring program. We would not be able to...

Mar 2023
||
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Director

Operations, Product

Imprivata provides us with report writing. We can do some report writing, but the Imprivata staff...

Mar 2023
||
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VP/Other Executive

Relationship

On a regular basis, we liked to meet with FairWarning to look at trends, policies, and projects for...

Feb 2023
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VP/Other Executive

Relationship

Before Imprivata bought FairWarning, we had more of a partnership with the vendor. We had...

Feb 2023
||
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VP/Other Executive

Relationship

One dissatisfier we have with Imprivata is that whenever there is something technically wrong with...

Feb 2023
||
(0)
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VP/Other Executive

Relationship

When we brought technical issues to our contact person, they kicked the issue over to a technical...

Feb 2023
||
(0)
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VP/Other Executive

Product

This application is intuitive for the most part, but the vendor could do more in terms of...

Feb 2023
||
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VP/Other Executive

Relationship

When an issue comes up, we look for the root cause of the issue. Imprivata often tells us the...

Feb 2023
||
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VP/Other Executive

Relationship

We asked a managed privacy team member to flag a patient and set up the monitoring activity, but...

Feb 2023
||
(0)
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VP/Other Executive

Product, Value

The outcomes we have seen from the product are the same outcomes anyone should expect from a...

Feb 2023
||
(0)
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VP/Other Executive

Relationship, Product

The AI in the product is helping support our assigned managed privacy services team so that we don’t...

Feb 2023
||
(0)
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VP/Other Executive

Relationship

The vendor doesn’t keep all their promises. One problem is a lack of partnership. And the vendor...

Feb 2023
||
(0)
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VP/Other Executive

Operations

For an upgrade, the vendor said they would give us certain information by a certain date, but they...

Feb 2023
||
(0)
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VP/Other Executive

Operations

We have asked for ongoing training, and even though the vendor articulates that they are happy to...

Feb 2023
||
(0)
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VP/Other Executive

Product

The product is working as designed. We have no problems using the application. We don’t have any...

Feb 2023
||
(0)
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VP/Other Executive

Product

The vendor told us that our EMR data is too much for FairWarning Patient Privacy Intelligence to...

Feb 2023
||
(0)
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VP/Other Executive

Relationship

We keep asking the vendor to fix the errors in the reports they give us, but they keep leaving the...

Feb 2023
||
(0)
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VP/Other Executive

Culture

I have never seen new technology from the vendor. If they have it, they haven’t shown it to me. But...

Feb 2023
||
(0)
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VP/Other Executive

Relationship

We have access to the vendor’s people, but they don’t solve our problems. We are constantly...

Feb 2023
||
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VP/Other Executive

Relationship, Product

The software has measurable opportunities for us to evaluate different outcomes. But the vendor...

Feb 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship

I am working very closely with the vendor to manage our relationship. If I continue my good work, we...

Feb 2023
||
(0)
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Director

Product

With FairWarning Patient Privacy Intelligence, we see who is in what medical records, and we can...

Feb 2023
||
(0)
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Director

Relationship

Imprivata has been pretty responsive. What is nice about them is that they have a local user group,...

Feb 2023
||
(0)
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Director

Operations, Product

The machine learning in the product is not quite up to par. We were given the impression that any...

Feb 2023
||
(0)
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Director

Product

The product is well integrated with our EMR, and we have never had a problem with integration or interoperability....

Feb 2023
||
(0)
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Director

Product

We have the Honda of privacy monitoring software. The system gets the job done. The bells and...

Feb 2023
||
(0)
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Director

Loyalty, Value

At this price point, I would choose FairWarning Patient Privacy Intelligence again. We have looked...

Feb 2023
||
(0)
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CIO

Operations

The vendor's training usually doesn't have a cost. Imprivata has an open invitation for us to call...

Feb 2023
||
(0)
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CIO

Product

I have been impressed with Imprivata's security systems. The vendor has bought a lot of companies,...

Feb 2023
||
(0)
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CIO

Loyalty

We have plans for Imprivata's system. We are very happy with the vendor, and we want to continue to...

Feb 2023
||
(0)
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CIO

Product

Imprivata's system is really good for our privacy group and security teams. Our privacy officer...

Feb 2023
||
(0)
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CIO

Relationship

The vendor is very proactive. We almost want to ask them to stop sending us emails where they ask...

Feb 2023
||
(0)
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CIO

Relationship

The vendor's merge has actually gone relatively smoothly. I haven't noticed any changes in...

Jan 2023
||
(0)
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CIO

Product, Value

If I were talking to someone about the product, I would tell them that we already have tools in our...

Jan 2023
||
(0)
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CIO

Relationship

There are certain requests that Imprivata struggles to fulfill. For example, it isn't easy for the...

Jan 2023
||
(0)
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CIO

Operations

I am highly satisfied with the quality and effectiveness of the vendor's implementation services and...

Jan 2023
||
(0)
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CIO

Product

We export user access logs over FairWarning Patient Privacy Intelligence, and the vendor currently...

Jan 2023
||
(0)
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CIO

Relationship

I have worked with the vendor's support people quite a bit over the last handful of months, and they...

Jan 2023
||
(0)
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CIO

Relationship

Imprivata is more reactive than proactive. For example, in order to be able to run a policy, we have...

Jan 2023
||
(0)
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Analyst/Coordinator

Product, Value

The product definitely detects coworker snooping. We have several facilities in our organization,...

Jan 2023
||
(0)
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Analyst/Coordinator

Product

The main dashboard that comes up we first log in to the product is a bit clunky. We don't...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship

There have been times when we have determined that there was an issue after having an upgrade and...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

Imprivata has online user meetings, and I try to attend those. The meetings can be helpful...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship

From previous experiences, I know it can take some time to get an issue resolved, and I may have to...

Jan 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

FairWarning Patient Privacy Intelligence actually lowers the number of alerts that we have to review...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

The vendor is proactive with their updates. If they are going to do a system update, they will let...

Jan 2023
||
(0)
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Director

Relationship, Product

Since FairWarning was acquired by Imprivata, we have seen an increased focus on development. The...

Jan 2023
||
(0)
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Director

Relationship

Imprivata is responsive. They follow up when there are questions, let us know when there is anything...

Jan 2023
||
(0)
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Director

Loyalty, Product

FairWarning Drug Diversion Intelligence has been a headache. Imprivata is working on it, and they...

Jan 2023
||
(0)
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Director

Loyalty, Value

We do not use the artificial intelligence component of FairWarning Patient Privacy Intelligence,...

Jan 2023
||
(0)
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Director

Loyalty, Relationship

The vendor is working on rearranging their investigations module and risk assessment form, and they...

Jan 2023
||
(0)
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Director

Relationship

We have previewed Imprivata’s draft of the new investigation screens, and it looks good. They are...

Jan 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

I am hoping to have smoother processes, receive alerts consistently, and fine-tune alerts to...

Jan 2023
||
(0)
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Director

Product

Imprivata has had little impact on our compliance and privacy program. The vendor has still been...

Dec 2022
||
(0)
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Director

Relationship, Product

Imprivata has never really announced that they have done anything different in terms of technology....

Nov 2022
||
(0)
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Director

Operations

My dissatisfaction with training has more to do with trying to get my account manager engaged and...

Nov 2022
||
(0)
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Director

Value

If I were talking to a peer about FairWarning Patient Privacy Intelligence, I would talk through my...

Nov 2022
||
(0)
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Director

Relationship

We generally just deal with support through email. The support people are normally pretty good, but...

Nov 2022
||
(0)
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Director

Product

It normally takes new people a moment to get used to FairWarning Patient Privacy Intelligence. There...

Nov 2022
||
(0)
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Director

Product

A pro of FairWarning Patient Privacy Intelligence that I would tell a peer about is we really...

Nov 2022
||
(0)
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Director

Culture, Value

Imprivata doesn’t avoid charging for every little thing. I end up having to get a revised statement...

Nov 2022
||
(0)
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Director

Loyalty

I would buy FairWarning Patient Privacy Intelligence again. I don't think I have had anything that...

Nov 2022
||
(0)
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Analyst/Coordinator

Product

Our Imprivata product has remained consistent and useful. The system serves the purpose we need in...

Oct 2022
||
(0)
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Analyst/Coordinator

Product

We do not take advantage of all the great features that the product has, but we do have alerts. I...

Oct 2022
||
(0)
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Analyst/Coordinator

Loyalty, Value

We have stayed with Imprivata because we have shopped around and because the product is à la carte....

Oct 2022
||
(0)
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Analyst/Coordinator

Relationship

We have an account manager with Imprivata who is very helpful. Our account manager is hands on if we...

Oct 2022
||
(0)
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Analyst/Coordinator

Relationship, Product

Imprivata should add quicker production of unarchived data because some reports tend to take a...

Oct 2022
||
(0)
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Analyst/Coordinator

Product

Sometimes the reports do not get completed, and that can be overwhelming for us because if we have...

Oct 2022
||
(0)
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Director

Product, Value

I have seen people get terminated because of our use of FairWarning Patient Privacy Intelligence. In...

Oct 2022
||
(0)
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Director

Operations

I would like Imprivata to more proactively offer training, give us more user-friendly tips, and do...

Oct 2022
||
(0)
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Director

Relationship

We are a very easygoing organization. We are low maintenance. We are constantly learning on the job,...

Oct 2022
||
(0)
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Manager

Relationship

Imprivata is very responsive and very willing to host calls and answer questions. If we send a...

Oct 2022
||
(0)
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Manager

Relationship

Imprivata has it all. They have the presentation, the pitch, the data, and the info sheets, but we...

Oct 2022
||
(0)
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Director

Relationship

When someone has a name change, they lose all of their access to everything. So if someone gets...

Oct 2022
||
(0)
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Director

Relationship

A thing I would like Imprivata to know is that I don't know a whole lot about Imprivata. I knew...

Oct 2022
||
(0)
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Director

Culture, Value

Imprivata doesn’t avoid charging for every little thing. They host the service, so the product is...

Oct 2022
||
(0)
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Director

Operations

Since FairWarning was bought out by Imprivata, training just hasn't seemed to be a priority. The...

Oct 2022
||
(0)
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Director

Product

We have a one-way integration from our services to Imprivata’s. Nothing comes back and fills in our...

Oct 2022
||
(0)
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Director

Relationship

When the vendor was just FairWarning, we actually met the senior leadership. Now the company is part...

Oct 2022
||
(0)
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Analyst/Coordinator

Product, Value

In comparison to some of the other systems that we are using, I would definitely say the quality of...

Sep 2022
||
(0)
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Analyst/Coordinator

Product

A pet peeve of mine is we use another application for our hotline, and within that system, we have...

Sep 2022
||
(0)
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Analyst/Coordinator

Operations

During the implementation, I was able to see the emails and who was doing what and watch as a...

Sep 2022
||
(0)
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Analyst/Coordinator

Operations

Imprivata’s training is phenomenal; it is just a matter of taking the time. We have resources that...

Sep 2022
||
(0)
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Analyst/Coordinator

Product

We do more than just audit and monitor our electronic health records. We have a hotline system, and...

Sep 2022
||
(0)
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Analyst/Coordinator

Product

Our system is set up so that we are incentivized when we seek care within the network. But I think...

Sep 2022
||
(0)
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Analyst/Coordinator

Relationship, Product

I know there are other systems out there, but this one works for me. I couldn’t imagine doing what I...

Sep 2022
||
(0)
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Analyst/Coordinator

Operations, Product

There was a big upgrade that took place, and then we moved the system to the cloud. That was huge,...

Sep 2022
||
(0)
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Analyst/Coordinator

Product

There are times when I am rushing and I need to get things done, but the product doesn’t always work...

Sep 2022
||
(0)
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Manager

Relationship, Value

We have received our money’s worth with Imprivata's product. I like the vendor's hands-on approach...

Sep 2022
||
(0)
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CIO

Relationship

There have been some changes within FairWarning's organization with regard to the vendor's customer...

Sep 2022
||
(0)
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CIO

Relationship

I am confident that if I got my customer service representative from FairWarning on the phone and...

Sep 2022
||
(0)
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CIO

Product

I feel very positive about Imprivata’s product. Depending on an organization's workflows, the...

Sep 2022
||
(0)
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CIO

Product, Value

The system has put a lot more attention on the patient privacy aspect of HIPAA. We would typically...

Sep 2022
||
(0)
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CIO

Culture, Relationship

We had a conversation with the vendor's CEO. He presented some things that were on the vendor's road...

Sep 2022
||
(0)
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Director

Operations

We didn’t have to do any kind of tutorial for the platform; it was easy to learn. If Imprivata has...

Sep 2022
||
(0)
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Director

Operations

The implementation was exceptional. Imprivata provided a project plan and followed it. Everything...

Sep 2022
||
(0)
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Director

Relationship, Operations

Imprivata gave us a slide deck to present, and that was really nice. The vendor also worked with our...

Sep 2022
||
(0)
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