FairWarning Patient Privacy Intelligence
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Subject Expert
Justin Porter
Research Director
Commentary Summary
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User Commentary
Service and Support
For the most part, our experience with FairWarning Patient Privacy Intelligence is good. The system...
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Functionality and Upgrades
There is AI in the background that helps filter and remember the alerts that come in. If we see...
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Functionality and Upgrades
I would like to see functionality that helps to monitor the system and aids the analysts in flagging...
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Technology
The investigations feature is better in terms of ease of use than the feature for getting...
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Functionality and Upgrades
Imprivata could work on their report writing. We are able to do reports in the system, but that can...
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Service and Support
I have definitely contacted the vendor and our representative several times, and I don't think we...
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Functionality and Upgrades
We got an upgrade and didn't have any problems. The vendor installed the upgrade themselves in the...
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Lessons Learned
If I were buying something today, I would look into other software solutions before purchasing...
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Service and Support
If we have problems with the system or if we have specific investigations or cases, we can reach out...
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Functionality and Upgrades
The only change we have noticed since Imprivata acquired FairWarning is in the method by which we...
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Functionality and Upgrades
FairWarning is doing what it is supposed to. We can work on our HIPAA and privacy investigations. We...
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Interfacing and Integration
When it comes to integration behind the scenes, our IT department and FairWarning's IT folks work together....
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Functionality and Upgrades
We like FairWarning Patient Privacy Intelligence. It works well for our organization. We use it to...
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Other Observations & Comments
When FairWarning Patient Privacy Intelligence was under FairWarning, the vendor kept all their...
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Lessons Learned
I would absolutely recommend FairWarning Patient Privacy Intelligence. Our EMR vendor was working on...
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Relationship
Imprivata has been able to deliver. But we noticed that when FairWarning was an independent vendor,...
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Functionality and Upgrades
Imprivata could make some improvements to their privacy portal. We have some issues with trying to...
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Lessons Learned
I definitely recommend the product to small shops. It does what it is supposed to do, and it is low...
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Functionality and Upgrades
To have the machine learning software assisting me in the background has been a tremendous help to...
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Service and Support
There are times when the support team is a little hard to connect with, and it is a little hard to...
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Implementation and Training
To improve their training, the vendor just needs to keep in contact with their customers. We get an...
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Functionality and Upgrades
The process of adding involved persons is bulky. Imprivata should be able to make that a simpler...
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Service and Support
Imprivata is good. We have frequent calls, and we changed the frequency to be less because we had so...
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Functionality and Upgrades
The product has allowed us to have a more complete monitoring program. We would not be able to...
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Functionality and Upgrades
Imprivata provides us with report writing. We can do some report writing, but the Imprivata staff...
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Functionality and Upgrades
There are some things that Imprivata was working on that they hoped to have in place and we were...
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Implementation and Training
On a regular basis, we liked to meet with FairWarning to look at trends, policies, and projects for...
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Relationship
Before Imprivata bought FairWarning, we had more of a partnership with the vendor. We had...
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Service and Support
One dissatisfier we have with Imprivata is that whenever there is something technically wrong with...
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Relationship
When we brought technical issues to our contact person, they kicked the issue over to a technical...
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Functionality and Upgrades
This application is intuitive for the most part, but the vendor could do more in terms of...
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Relationship
When an issue comes up, we look for the root cause of the issue. Imprivata often tells us the...
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Service and Support
We asked a managed privacy team member to flag a patient and set up the monitoring activity, but...
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Other Observations & Comments
The outcomes we have seen from the product are the same outcomes anyone should expect from a...
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Functionality and Upgrades
The AI in the product is helping support our assigned managed privacy services team so that we don’t...
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Relationship
The vendor doesn’t keep all their promises. One problem is a lack of partnership. And the vendor...
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Implementation and Training
For an upgrade, the vendor said they would give us certain information by a certain date, but they...
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Relationship
We have asked for ongoing training, and even though the vendor articulates that they are happy to...
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Functionality and Upgrades
The product is working as designed. We have no problems using the application. We don’t have any...
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Interfacing and Integration
The vendor told us that our EMR data is too much for FairWarning Patient Privacy Intelligence to...
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Relationship
We keep asking the vendor to fix the errors in the reports they give us, but they keep leaving the...
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Relationship
I have never seen new technology from the vendor. If they have it, they haven’t shown it to me. But...
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Relationship
We have access to the vendor’s people, but they don’t solve our problems. We are constantly...
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Relationship
The software has measurable opportunities for us to evaluate different outcomes. But the vendor...
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Future Outlook
I am working very closely with the vendor to manage our relationship. If I continue my good work, we...
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Functionality and Upgrades
With FairWarning Patient Privacy Intelligence, we see who is in what medical records, and we can...
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Relationship
Imprivata has been pretty responsive. What is nice about them is that they have a local user group,...
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Technology
The machine learning in the product is not quite up to par. We were given the impression that any...
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Interfacing and Integration
The product is well integrated with our EMR, and we have never had a problem with integration or interoperability....
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Other Observations & Comments
We have the Honda of privacy monitoring software. The system gets the job done. The bells and...
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Future Outlook
At this price point, I would choose FairWarning Patient Privacy Intelligence again. We have looked...
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Implementation and Training
The vendor's training usually doesn't have a cost. Imprivata has an open invitation for us to call...
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Functionality and Upgrades
I have been impressed with Imprivata's security systems. The vendor has bought a lot of companies,...
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Future Outlook
We have plans for Imprivata's system. We are very happy with the vendor, and we want to continue to...
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Functionality and Upgrades
Imprivata's system is really good for our privacy group and security teams. Our privacy officer...
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Relationship
The vendor is very proactive. We almost want to ask them to stop sending us emails where they ask...
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Relationship
The vendor's merge has actually gone relatively smoothly. I haven't noticed any changes in...
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Lessons Learned
If I were talking to someone about the product, I would tell them that we already have tools in our...
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Technology
There are certain requests that Imprivata struggles to fulfill. For example, it isn't easy for the...
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Implementation and Training
I am highly satisfied with the quality and effectiveness of the vendor's implementation services and...
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Functionality and Upgrades
We export user access logs over FairWarning Patient Privacy Intelligence, and the vendor currently...
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Service and Support
I have worked with the vendor's support people quite a bit over the last handful of months, and they...
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Other Observations & Comments
Imprivata is more reactive than proactive. For example, in order to be able to run a policy, we have...
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Functionality and Upgrades
The product definitely detects coworker snooping. We have several facilities in our organization,...
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Functionality and Upgrades
The main dashboard that comes up we first log in to the product is a bit clunky. We don't...
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Functionality and Upgrades
There have been times when we have determined that there was an issue after having an upgrade and...
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Service and Support
Imprivata has online user meetings, and I try to attend those. The meetings can be helpful...
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Service and Support
From previous experiences, I know it can take some time to get an issue resolved, and I may have to...
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Functionality and Upgrades
FairWarning Patient Privacy Intelligence actually lowers the number of alerts that we have to review...
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Relationship
The vendor is proactive with their updates. If they are going to do a system update, they will let...
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Functionality and Upgrades
Since FairWarning was acquired by Imprivata, we have seen an increased focus on development. The...
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Service and Support
Imprivata is responsive. They follow up when there are questions, let us know when there is anything...
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Interfacing and Integration
FairWarning Drug Diversion Intelligence has been a headache. Imprivata is working on it, and they...
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Other Observations & Comments
We do not use the artificial intelligence component of FairWarning Patient Privacy Intelligence,...
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Future Outlook
The vendor is working on rearranging their investigations module and risk assessment form, and they...
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Service and Support
We have previewed Imprivata’s draft of the new investigation screens, and it looks good. They are...
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Functionality and Upgrades
I am hoping to have smoother processes, receive alerts consistently, and fine-tune alerts to...
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Other Observations & Comments
Imprivata has had little impact on our compliance and privacy program. The vendor has still been...
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Other Observations & Comments
Imprivata has never really announced that they have done anything different in terms of technology....
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Relationship
My dissatisfaction with training has more to do with trying to get my account manager engaged and...
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Lessons Learned
If I were talking to a peer about FairWarning Patient Privacy Intelligence, I would talk through my...
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Service and Support
We generally just deal with support through email. The support people are normally pretty good, but...
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Functionality and Upgrades
It normally takes new people a moment to get used to FairWarning Patient Privacy Intelligence. There...
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Other Observations & Comments
Imprivata is normally pretty easy to work with, but when they do get bogged down, it can take quite...
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Technology
A pro of FairWarning Patient Privacy Intelligence that I would tell a peer about is we really...
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ROI / Cost
Imprivata doesn’t avoid charging for every little thing. I end up having to get a revised statement...
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Other Observations & Comments
I would buy FairWarning Patient Privacy Intelligence again. I don't think I have had anything that...
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Functionality and Upgrades
Our Imprivata product has remained consistent and useful. The system serves the purpose we need in...
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Technology
We do not take advantage of all the great features that the product has, but we do have alerts. I...
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ROI / Cost
We have stayed with Imprivata because we have shopped around and because the product is à la carte....
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Service and Support
We have an account manager with Imprivata who is very helpful. Our account manager is hands on if we...
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Functionality and Upgrades
Imprivata should add quicker production of unarchived data because some reports tend to take a...
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Technology
Sometimes the reports do not get completed, and that can be overwhelming for us because if we have...
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ROI / Cost
I have seen people get terminated because of our use of FairWarning Patient Privacy Intelligence. In...
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Implementation and Training
I would like Imprivata to more proactively offer training, give us more user-friendly tips, and do...
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Relationship
We are a very easygoing organization. We are low maintenance. We are constantly learning on the job,...
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Relationship
Imprivata is very responsive and very willing to host calls and answer questions. If we send a...
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Relationship
Imprivata has it all. They have the presentation, the pitch, the data, and the info sheets, but we...
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Functionality and Upgrades
When someone has a name change, they lose all of their access to everything. So if someone gets...
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Implementation and Training
A thing I would like Imprivata to know is that I don't know a whole lot about Imprivata. I knew...
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ROI / Cost
Imprivata doesn’t avoid charging for every little thing. They host the service, so the product is...
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Lessons Learned
Since FairWarning was bought out by Imprivata, training just hasn't seemed to be a priority. The...
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Interfacing and Integration
We have a one-way integration from our services to Imprivata’s. Nothing comes back and fills in our...
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Relationship
When the vendor was just FairWarning, we actually met the senior leadership. Now the company is part...
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Relationship
In comparison to some of the other systems that we are using, I would definitely say the quality of...
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Functionality and Upgrades
A pet peeve of mine is we use another application for our hotline, and within that system, we have...
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Implementation and Training
During the implementation, I was able to see the emails and who was doing what and watch as a...
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Implementation and Training
Imprivata’s training is phenomenal; it is just a matter of taking the time. We have resources that...
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Functionality and Upgrades
We do more than just audit and monitor our electronic health records. We have a hotline system, and...
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Functionality and Upgrades
Our system is set up so that we are incentivized when we seek care within the network. But I think...
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Functionality and Upgrades
I know there are other systems out there, but this one works for me. I couldn’t imagine doing what I...
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Other Observations & Comments
There was a big upgrade that took place, and then we moved the system to the cloud. That was huge,...
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Technology
There are times when I am rushing and I need to get things done, but the product doesn’t always work...
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Service and Support
We have received our money’s worth with Imprivata's product. I like the vendor's hands-on approach...
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Service and Support
There have been some changes within FairWarning's organization with regard to the vendor's customer...
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Relationship
I am confident that if I got my customer service representative from FairWarning on the phone and...
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Technology
I feel very positive about Imprivata’s product. Depending on an organization's workflows, the...
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Functionality and Upgrades
The system has put a lot more attention on the patient privacy aspect of HIPAA. We would typically...
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Relationship
We had a conversation with the vendor's CEO. He presented some things that were on the vendor's road...
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Functionality and Upgrades
We didn’t have to do any kind of tutorial for the platform; it was easy to learn. If Imprivata has...
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Implementation and Training
The implementation was exceptional. Imprivata provided a project plan and followed it. Everything...
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Relationship
Imprivata gave us a slide deck to present, and that was really nice. The vendor also worked with our...
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ROI / Cost
Imprivata's strength is that their product is one of the few systems that can help companies without...
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Implementation and Training
For training, Imprivata needs to stabilize their staff, respond to customer tickets, and give...
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Functionality and Upgrades
Imprivata needs to improve the customer experience with a more streamlined reporting process and...
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Service and Support
Imprivata's weakness is that the vendor has changed staff. We have had staff changes as well, so...
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Service and Support
Imprivata is good at letting us know what is going on. Our Imprivata representative is awesome.
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Service and Support
One of the only things that I don't like about Imprivata is the time that it takes for us to get a...
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Functionality and Upgrades
Some of the new things on the system's investigations page are frustrating. Every time I open that...
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Functionality and Upgrades
We use the system to run our audits and alerts. That has been good. We can catch more access...
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Future Outlook
We have to do a couple of workarounds in the product. The system will show that certain things are...
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Functionality and Upgrades
The product has definitely lowered our risks in general, but it has also provided ease of access....
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Service and Support
Anytime we have had to reach out due to an issue after a go-live or anything like that, we have had...
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Functionality and Upgrades
The ongoing issue that we seem to have with the product is that when we do an upgrade, we have...
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Functionality and Upgrades
We are changing the culture of privacy at our hospital by using FairWarning Patient Privacy...
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Interfacing and Integration
Patient Privacy Intelligence monitors our EMR, and if somebody needs to go view old records, the...
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Lessons Learned
I highly recommend Patient Privacy Intelligence. Another department of ours just implemented another...
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Functionality and Upgrades
Imprivata has added AI to the system. They have upgraded things over the years. They go with the...
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ROI / Cost
I absolutely love the product. We worked through some hiccups when we first started using it, but...
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Functionality and Upgrades
We have so many threads that we can use, and Imprivata is always telling us that if we get rid of...
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Implementation and Training
I haven't been trained on anything since our initial training from Imprivata. The vendor is really...
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Other Observations & Comments
I love the product, but sometimes Imprivata makes changes and upgrades things, and then the system...
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ROI / Cost
Patient Privacy Intelligence has definitely strengthened our privacy monitoring program. It gives us...
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Functionality and Upgrades
Imprivata's system is a much more thorough and in-depth privacy monitoring system than the tools...
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Lessons Learned
As far as charges go, Imprivata gives us a quote, and everything is laid out, so there are no...
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Service and Support
Imprivata's team is great. We get daily emails. The vendor sends out notices if a file is missing,...
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Lessons Learned
I would recommend that others shop around before purchasing this system. There are a lot of...
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Functionality and Upgrades
The solution helps us identify instances of potential inappropriate access, and that is what it is...
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Service and Support
Rather than having a representative that we can call and would work with us for a solution,...
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Implementation and Training
When we moved over to the cloud solution, that took five times longer than expected. Imprivata...
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Interfacing and Integration
The solution doesn't integrate with our third-party systems. I would like it if we could integrate...
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Technology
We have had problems accessing the software. I am not sure whether it is because of our firewalls or...
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Relationship
FairWarning had excellent support, but the support suffered significantly after the vendor was...
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Other Observations & Comments
Whether Patient Privacy Intelligence is part of our long-term plans always depends on the pricing....
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Functionality and Upgrades
Imprivata seems to put out a new upgrade about every three weeks, and that is excessive, frankly....
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Service and Support
My dissatisfaction with Imprivata's proactivity has to do with communication about changes to...
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Relationship
If I were talking to a peer or friend, I would say that Patient Privacy Intelligence is an...
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Service and Support
Imprivata has a really great customer service team. If we have issues, the team is easy to get ahold...
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Functionality and Upgrades
Imprivata could make their reports easier to use. I think that is something that the vendor is...
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Functionality and Upgrades
Imprivata helps us find possible HIPAA breaches and other areas where we can provide education to...
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Other Observations & Comments
In our facility, we have so many people floating from unit to unit throughout the day. There is not...
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ROI / Cost
The vendor recently did an upgrade that went well. Patient Privacy Intelligence has some login...
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Relationship
I didn't even realize that Imprivata had taken over FairWarning until I start talking to KLAS. I...
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Functionality and Upgrades
There are times when we do security updates to the system and our feeds don't go through for some...
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Lessons Learned
We would love to have someone do our tasks in the system for us all the time. However, then we...
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Interfacing and Integration
The Imprivata product does a great job. The only issue we face is whether our other vendor's product...
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Interfacing and Integration
We have not tried to integrate anything new. We are having enough trouble just keeping the daily...
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Service and Support
We have had a couple of issues that have come up because of the vendor's staff turnovers where...
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Implementation and Training
Initially, the vendor did very well with training, but we haven't had any need for them to train our...
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Functionality and Upgrades
We have chosen the tools that we are using, and they are fine. The vendor gives us the information...
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ROI / Cost
In some respects, Imprivata's product is more expensive than other systems, and that was surprising....
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Functionality and Upgrades
Every time we have an upgrade, we lose the ability to access and modify our custom reports. We lose...
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ROI / Cost
With the change to Imprivata, we lost access to free educational webinars that occurred about once a...
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Service and Support
We are grateful that, in a couple of the webinars that Imprivata has done, they have spoken about...
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Interfacing and Integration
Any new users of the Imprivata product have to take it out of the box as is. Whether the product...
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Future Outlook
We started with FairWarning years ago, and that was fabulous. Since Imprivata took over, things have...
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Service and Support
Imprivata needs a customer success manager. I have no point person and haven't had one for years. It...
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Other Observations & Comments
There are a lot of things that my organization doesn't know. We can do all of the teaching and...
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ROI / Cost
Patient Privacy Intelligence is very easy to use, but to be fair, we don't always run our audits...
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Functionality and Upgrades
With Imprivata’s product, a lot of the alerts that we would normally have to vet are already vetted...
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Lessons Learned
The biggest hoop that we have had to go through with patient privacy monitoring has been with our...
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Other Observations & Comments
We have had patients call us and tell us that we have put Sally Jones' report into their record, but...
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ROI / Cost
The system is not difficult to use, but it is very slow. The product is good for monitoring certain...
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Other Observations & Comments
What makes the vendor's product stand out is their managed privacy services; most of their...
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ROI / Cost
I have seen a moderate impact from the product’s AI and machine learning. We are now seeing a lot...
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Relationship
I wasn't impressed with the transition from FairWarning to Imprivata. One problem was that we had no...
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ROI / Cost
When the vendor was FairWarning, more things were built into the pricing. If we needed to add an...
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Other Observations & Comments
The vendor’s new technology doesn’t necessarily impact the consumer. It is not necessarily consumer...
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Other Observations & Comments
The vendor has put their fingers in multiple areas of the privacy and information security pie now....
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Functionality and Upgrades
Our privacy officer does some amazing work to look at trends and investigate specific things when...
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Relationship
The vendor's executive involvement is good. Now that FairWarning is under the Imprivata umbrella,...
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ROI / Cost
I would love everything to be cheaper. But I have no complaints about the price of this product, and...
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ROI / Cost
Imprivata has been reaching out to their customer base to say they are going to move the product to...
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Functionality and Upgrades
From a technical standpoint, the tool has misbehaved once in a while. I don't know whether I can say...
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Interfacing and Integration
A big benefit is that the product understands our EHR configurations. Patient Privacy Intelligence...
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Implementation and Training
Imprivata's tool is complex. We need to know what we are looking at in order to make good use of the...
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ROI / Cost
We don’t need that many resources to review alerts. We see the ROI by having Imprivata's tool. I...
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ROI / Cost
The solution's main benefit is that it processes thousands of alerts, and I can narrow those alerts...
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Other Observations & Comments
The vendor will charge for each integration or for adding data fields. I am not saying that I don’t...
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Relationship
Not too long ago, Imprivata bought FairWarning, so the company is different now, and there have been...
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Implementation and Training
Imprivata used to be very good at training. They constantly sent me invitations to join webinars and...
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Interfacing and Integration
We are having some challenges integrating with a software product that we use to document all of our...
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Technology
The system sometimes goes down or is slow. Another peer recently reached out to me complaining about...
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Functionality and Upgrades
The solution allows us to monitor a significant amount of data in a meaningful way. I don't think we...
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ROI / Cost
Imprivata routinely brings us relevant information on the different trends and what is going on in...
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ROI / Cost
Imprivata's system provides us with a ton of value. In our privacy program, we have grown by leaps...
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Relationship
Since Imprivata's acquisition of FairWarning, it has been tough for us to maintain our relationship...
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Relationship
Imprivata's acquisition of FairWarning has affected the vendor's training dramatically. Their...
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ROI / Cost
It is less expensive to pay for the product than it would be to pay for FTEs to do the same things...
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ROI / Cost
I would tell my peers that as long as they have set up their data feeds appropriately, they really...
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Sales and Contracting
In the past, we tried to work out contracts for certain things. We had conversations with the...
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Functionality and Upgrades
Imprivata's system is not great at handling when an end user has a name change. When an end user...
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Service and Support
I don't know whether the vendor's support staff is overseas or not, but I have difficulty with some...
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Service and Support
FairWarning used to be a smaller mom-and-pop shop, and then they were acquired by Imprivata. At...
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Functionality and Upgrades
We have good data from the product. We have multiple enforced policies that are automatically run by...
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ROI / Cost
Thanks to Imprivata, we feel confident in our compliance program. Some outcomes that we have seen...
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Relationship
We used to have calls with FairWarning's executive team members. They would take our concerns and...
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Technology
Sometimes, Imprivata can't keep their promises to us because of technology limitations. They do...
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ROI / Cost
If we need another enforced policy or something to monitor, the vendor will charge us. Imprivata...
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Functionality and Upgrades
The more I know about the tool, the more capable I will be with it. Our new users just have to take...
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Sales and Contracting
My organization really wants to monitor certain EMR users, but I don't think that the system can do...
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Relationship
Imprivata should really look at how things were being done before they took over. FairWarning used...
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Relationship
There was a shift when Imprivata took over. Before, the vendor was able to quickly resolve issues....
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Functionality and Upgrades
Before the acquisition by Imprivata, the vendor did a good job of keeping their promises. But since...
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Service and Support
When we place a support ticket with the help desk with Imprivata, we very rarely get any follow-up,...
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Service and Support
The support within Imprivata has declined, and that makes us feel that they probably don't...
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