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User Commentary
Value
Licenses for Imprivata's IAM Suite are godly expensive and have to be bought in bulk. Ever since the...
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Product
Imprivata IAM Suite is really simple for our help desk team and end users. Everything is pretty easy...
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Relationship
Imprivata is the number-one vendor for single sign-on systems for medical applications and the...
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Culture
Imprivata could improve their license model. For example, for electronically prescribed controlled...
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Culture
We have an enterprise license with Imprivata. That being said, when coming back and purchasing new...
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Relationship, Product
Imprivata's product works well. Every system has issues and bugs, but when working with Imprivata,...
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Value
We don’t have any complaints about the vendor’s charges. They charge for different products, but...
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Loyalty
We originally went with Imprivata because our EHR vendor recommended them. Imprivata has done a good...
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Operations
Imprivata's product is most likely the best in class. The system is just really easy to roll out....
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Product, Value
We can see how many people are using the system, but we can't see objective data on how much time...
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Value
The time that we save with the system far exceeds the money that we spend on it.
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Operations, Product
Imprivata has made their system as easy to use as possible. However, our providers still struggle...
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Relationship
Imprivata's customer service people will set up chat sessions and everything. They will even fly to...
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Relationship
Imprivata has been difficult when it comes to solving our problems. Their service isn't the best,...
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Culture
We are already spending a lot of money with Imprivata, so we feel that they should be more flexible...
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Product
The product does what it says it is going to do, and it does that every time. Imprivata may be a...
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Relationship, Product
We have had a handful of outages with Imprivata and their multifactor authentication.
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Culture
My only gripe with Imprivata is that they like to make microtransactions for every little thing, and...
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Value
At the time we went with Imprivata's system, it was a great new technology. Today, there are other...
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Relationship, Product
Generally, Imprivata does well at what they do. They are one of the leaders in the single sign-on...
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Loyalty
It is very hard to make changes if we are trying to accommodate our users' workflow with single...
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Product
How Imprivata IAM Suite interacts with our EMR and the complexities that are part of that system...
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Relationship, Product
The Hyperdrive connector with Imprivata IAM Suite works great. However, Imprivata wasn’t very...
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Relationship, Product
The end users don’t have a lot of interaction with Imprivata IAM Suite directly. They use it; they...
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Operations
We have a leader at Imprivata who runs things. We have empowered people at the vendor, and Imprivata...
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Loyalty
Because of their relationship with Epic, Imprivata is the preferred vendor to do what we use their...
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Relationship
Imprivata has really been a good partner.
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Loyalty, Loyalty, Relationship, Relationship, Operations, Operations
Imprivata is getting better at keeping promises. We have had some challenges with Imprivata’s...
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Relationship, Relationship, Product, Product
There are still some challenges with how consistent the vendor is with their product sets versus the...
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Loyalty, Loyalty, Product, Product
We can't use the MFA function for our EMR because Imprivata doesn't support it. We need to go...
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Loyalty, Loyalty, Operations, Operations
When we were looking for a product, there was only one other product on the market, and it was a...
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Relationship, Relationship
I have access to the vendor’s higher-ups, and anybody would have access to those folks. I don't have...
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Loyalty
Imprivata IAM Suite has become more of the industry standard in my opinion. When we bought it, we...
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Product
Imprivata IAM Suite does a good job. It is one of the few systems I have that I don't ever have to...
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