Imprivata Identity Governance & Administration (now a SailPoint product) Commentary
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Jaren Day
Research Director
KLAS Research Director - Jaren Day
 
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User Commentary

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CTO

Product

I have implemented Imprivata Identity Governance and Administration at every organization I have...

Dec 2024
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CTO

Value

Imprivata Identity Governance and Administration works, and it has improved over time. It doesn't...

Dec 2024
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CTO

Relationship

Imprivata is very engaged when we have a question. They are proactive. They have a new CEO who has...

Dec 2024
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CTO

Loyalty

The outcomes we saw with Imprivata Identity Governance and Administration were immediate because the...

Dec 2024
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Director

Operations, Product

Rolling out upgrades can be a little cumbersome with Imprivata. There is never downtime for the...

Dec 2024
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Director

Operations

Imprivata Identity Governance and Administration is a fully supported single sign-on and governance...

Dec 2024
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Director

Product

Imprivata’s product road map for governance and reporting is light. We have a regular cadence, and...

Dec 2024
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Director

Relationship

Imprivata’s support is pretty good. However, there is poor communication when there are changes in...

Dec 2024
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Analyst/Coordinator

Operations

The latest upgrade introduced a lot of new workflows and processes that our organization wasn't...

Dec 2024
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Analyst/Coordinator

Culture

The sales process might have been a little misleading. I was involved with the sales process. Our...

Dec 2024
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Analyst/Coordinator

Product

When it comes to integrations, the product has been very helpful and usable in a lot of ways. We...

Dec 2024
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Analyst/Coordinator

Loyalty, Relationship

We have had conversations with executives about Imprivata Identity Governance and Administration,...

Dec 2024
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Analyst/Coordinator

Operations

We went through a training class, and a lot of the training items in that class weren't really...

Dec 2024
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Manager

Product

The system failed our expectations. We did an upgrade for it that was supposed to provide us with...

Dec 2024
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Manager

Loyalty, Product

There are a couple of things missing from the system. For one, there is no syncing or integration of...

Dec 2024
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Manager

Product

The system is limited to just a couple of applications right now that can do automation in terms of...

Dec 2024
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Manager

Loyalty

We had something come up in the system where we wanted to make a change to a field and track certain...

Dec 2024
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Manager

Culture

Imprivata told us that they had a new upgrade. I haven't looked at what is in the upgrade yet. I...

Dec 2024
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Manager

Relationship

When we call Imprivata, we may have to wait on some things, but the vendor's people will get back to...

Dec 2024
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Manager

Operations

Imprivata provides pretty good training. When we have to get things done, they will do and show us...

Dec 2024
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Manager

Relationship

It has been a while since we have had some of Imprivata's higher-ups in on a meeting with us. We...

Dec 2024
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Manager

Culture, Operations

If I were talking with someone who was considering Imprivata's system, I would tell them to be...

Dec 2024
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Manager

Relationship

I haven't spoken to anyone from Imprivata in months. We usually have a regular meeting with the...

Dec 2024
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Manager

Loyalty, Product

If people need to have access to our lab system, we need to be able to provide that through...

Dec 2024
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Manager

Operations, Product

Once my team has been trained on what we have so far in the system, we can use the system pretty well....

Dec 2024
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Manager

Relationship, Operations

I am not really happy with Imprivata right now. We did an upgrade that required significant effort...

Dec 2024
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(0)
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Manager

Loyalty, Relationship, Operations

When we started with Imprivata Identity Governance and Administration, the system was in the...

Dec 2024
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Manager

Value

I wouldn't buy Imprivata again because of the limitations. Our organization is pretty complex, and...

Dec 2024
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Manager

Relationship

Imprivata Identity Governance and Administration met our expectations of what we knew it could and...

Dec 2024
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Manager

Loyalty

We are getting close to implementing a new product. We are going to phase out Imprivata Identity...

Dec 2024
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Director

Value

A lot of the customizations that we need in order to do what we need to do here fall outside of...

Dec 2024
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Director

Loyalty, Product

Imprivata made some drastic changes to the system from version 6.5 to the version 7 series. We had...

Dec 2024
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Director

Product

We have had to tweak the system's code here and there to see where it breaks downstream or upstream...

Dec 2024
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(0)
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Director

Operations, Product

With the system, we are able to automate our account management. We can also create, modify,...

Dec 2024
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Director

Loyalty

The product is part of our long-term plans for now. We are probably going to be asked to change our...

Dec 2024
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Director

Product

When we create an account, we have to use both manual and automated processes. Once we finish...

Dec 2024
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VP/Other Executive

Loyalty

We are looking at moving away from Imprivata's system and going to another system because we use...

Nov 2024
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VP/Other Executive

Product, Value

Imprivata's system has met our expectations. It is the best system for what we need, and it does...

Nov 2024
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VP/Other Executive

Culture

We are not the type of customer that Imprivata will negotiate with because we only use a small piece...

Nov 2024
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(0)
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VP/Other Executive

Product

I don't think that any identity access options, including Imprivata's, are easy.

Nov 2024
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VP/Other Executive

Relationship

Imprivata is there for us when we need them, but we rarely need them.

Nov 2024
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VP/Other Executive

Product

I would tell a peer or friend to explore enterprise-wide identity access tools before exploring...

Nov 2024
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CIO

Loyalty

I am looking at potentially evaluating alternatives to Imprivata in the future. The company isn't...

Oct 2024
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CIO

Culture

Imprivata didn't remember what they should have about our environment. Some surprises increased the...

Oct 2024
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CIO

Operations, Value

Imprivata had some huge upgrade charges. At first, they were minimal, but they kept growing....

Oct 2024
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CIO

Operations

Imprivata doesn't do ongoing training. After the initial training, that is it.

Oct 2024
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Director

Operations

We don’t have a lot of training in place from Imprivata, but our end users have started just using...

Feb 2024
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Director

Loyalty, Relationship, Product

There are a few things that we want to change with Imprivata Identity Governance. We want to track...

Feb 2024
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Director

Relationship, Product

Imprivata delivers something amazing, and they have better communication around Imprivata Identity...

Feb 2024
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(0)
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Director

Loyalty, Relationship

We are upgrading to the latest version of Imprivata Identity Governance soon. We have been working...

Feb 2024
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