INFINITT PACS (Non-US)
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Subject Expert
Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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Physician

Relationship

The vendor needs to speak with the client from a logistic point of view. There are certain things...

Jan 2022
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Physician

ROI / Cost (care and feeding)

We are extremely happy. That is the reason we have stuck with INFINITT PACS. We are very happy with...

Jan 2022
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Physician

Relationship

The vendor keeps their promises. Sometimes we have to go through stages where we keep on reminding...

Jan 2022
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Physician

Implementation and Training

Sometimes the vendor takes on more than they can chew with implementations and upgrades. They need...

Jan 2022
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Physician

Service and Support

Unfortunately, we receive very bad support for our practice in general. The vendor doesn't answer...

Jan 2022
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Director

Service and Support

We have never worked directly with INFINITT, and we have acquired a lot of problems with our...

Dec 2021
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Director

Future Outlook

The reseller's billing is a bit complicated. We have been struggling with the product's...

Dec 2021
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Physician

Functionality and Upgrades

I like the ability to put designated images on the clipboard rather than going through hundreds of...

Dec 2021
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Physician

Service and Support

INFINITT should give us one point of contact. If we have an issue, it gets routed to multiple...

Dec 2021
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Physician

Implementation and Training

INFINITT should have provided more and better training. There are functions that I don't even know...

Dec 2021
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Physician

ROI / Cost (care and feeding)

Every time we ask for something new to be fixed or improved by the vendor, it always comes at a cost....

Dec 2021
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Director

Functionality and Upgrades

I haven't seen any differences with INFINITT's upgrades. They are the same almost every time.

Dec 2021
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Physician

Functionality and Upgrades

To the limited extent that the product integrates, the system does very well.

Dec 2021
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Physician

Relationship

We have the ability to discuss programs with the vendor's executive staff from time to time. During...

Dec 2021
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Physician

Service and Support

Despite the fact that we can talk to the vendor, their response times in solving problems could be improved....

Dec 2021
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Manager

Interfacing and Integration

The solution is very robust and easy to integrate with an EHR.

Dec 2021
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Manager

Service and Support

The support people are very good. They are able to solve most of our issues directly.

Dec 2021
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Manager

Implementation and Training

The project team that has helped us with the implementation of new sites has been amazing. Even...

Dec 2021
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Manager

Functionality and Upgrades

One thing INFINITT could improve is their DR options. They take time because we are using the native...

Dec 2021
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VP/Other Executive

ROI / Cost (care and feeding)

Initially, we had a lot of instability with the PACS. It would crash a lot, and INFINITT had to...

Dec 2021
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VP/Other Executive

Service and Support

Our contact with the vendor tries their best every time a patch or new version of the system comes...

Dec 2021
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VP/Other Executive

Interfacing and Integration

We attempted to integrate our RIS with INFINITT PACS, but the integration wasn't successful. We...

Dec 2021
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VP/Other Executive

Functionality and Upgrades

A lot of our radiologists still use a transcription and dictation module in the PACS to type a...

Dec 2021
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VP/Other Executive

Functionality and Upgrades

We aren’t asking INFINITT to do anything fancy. We are just asking for the system to work properly....

Dec 2021
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VP/Other Executive

Future Outlook

I haven't seen any changes with INFINITT PACS in the last year, so I don't think much will change in...

Dec 2021
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VP/Other Executive

Service and Support

The constant instability of INFINITT's software is not acceptable. The software uses up all the...

Dec 2021
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We bought INFINITT PACS because it looked like a nice product. The interface is well designed.

Dec 2021
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Manager

Service and Support

The vendor's support team was really good. We have in-office support people who can help us though.

Nov 2021
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Manager

Future Outlook

The system is user friendly, and it isn't too complicated. We were very happy with it. INFINITT PACS...

Nov 2021
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Manager

Relationship

I would buy this system again. I recommend it to others. We have a good opinion of the vendor. The...

Nov 2021
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Manager

Other Observations & Comments

I would suggest that the vendor have a dedicated person for customer inquiries. That way, we could...

Nov 2021
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Manager

Other Observations & Comments

The vendor needs to do more marketing. We are spreading the word about them by word of mouth. Most...

Nov 2021
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VP/Other Executive

Technology

I don't hear much about the system. No noise is a good thing. The system seems to be running fine...

Sep 2021
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VP/Other Executive

Functionality and Upgrades

The application is pretty simple. We just have to do the case study and then report our results....

Sep 2021
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VP/Other Executive

Service and Support

The vendor is available when we need them. With any kind of change or downtime, the vendor is always...

Sep 2021
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VP/Other Executive

ROI / Cost (care and feeding)

There are less expensive cloud products available that could be faster or more AI driven than...

Sep 2021
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Manager

Service and Support

In terms of support, the people I am dealing with from INFINITT are some of the best because they...

Sep 2021
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Manager

Other Observations & Comments

Training with INFINITT has been difficult because of COVID-19. I am still using old information from...

Sep 2021
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Manager

Relationship

We have been working with the vendor for a long time, so calling their executives is easy to do....

Sep 2021
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Manager

ROI / Cost (care and feeding)

Our organization is happy with INFINITT in general and happy with the low cost. I know the other...

Sep 2021
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Manager

Technology

INFINITT’s product is the same concept as any other PACS. The functionality depends on the app that...

Sep 2021
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Manager

Functionality and Upgrades

The reporting tool in INFINITT PACS is very poor, complicated, and hard to understand. But just to...

Sep 2021
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