Infor Business Solutions Implementation Services Comments

 

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Current Time Inside Cache Tag Helper: 9/27/2020 6:25:03 AM and Model.EvProductId = 87578

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User Commentary

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Director

People and Knowledge

We have a project manager from Infor. I said I wouldn't do the project until I knew we could get a...

Sep 2020
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Director

Relationship

Infor is a fantastic partner. We have always had a really good relationship. I know that others...

Sep 2020
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Director

Relationship

Everybody has been working well together. Folks are leaving their egos at the door. Infor isn't...

Sep 2020
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Director

People and Knowledge

We had a different project manager for a short period of time, and that person did well but didn't...

Sep 2020
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Director

Relationship

Everybody has good knowledge. One thing that is a bit challenging with Infor is that there are so...

Sep 2020
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Manager

Relationship

Infor is definitely reaching out from an executive standpoint and providing things to us to try to...

Aug 2020
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Manager

Tools and Methodology

In terms of tangible outcomes from Infor, there have been some specific initiatives around the...

Aug 2020
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Manager

Tools and Methodology

It sounds silly, but our other services vendor navigated the waters of Infor's solution better than...

Aug 2020
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Manager

Relationship

I am comparing Infor with the other vendor we use, so I don’t know whether that is fair. But we...

Aug 2020
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Manager

Tools and Methodology

We had the same issue with Infor that we had with our other vendor, and trying to get a resource...

Aug 2020
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Analyst/Coordinator

Tools and Methodology

Infor's resources were understanding. We had a couple of tickets open with Infor prior to the start...

Jun 2020
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CIO

Tools and Methodology

We were having issues before we went live, and then the system completely went down. Nobody was able...

Jan 2020
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CIO

People and Knowledge

An implementation is a three-legged stool between the application owner, the vendor, and the...

Jan 2020
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CIO

Relationship

The salesperson sold the system to us and then acted like we weren't that person's responsibility...

Jan 2020
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CIO

ROI and Cost

We had a horrible installation and have been finding things out afterward. Infor told us that they...

Jan 2020
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Manager

ROI and Cost

There were some instances when the Infor project manager didn't bill for all of the consulting...

Sep 2019
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Manager

Sales and Contracting

Infor is not consistent across the board. They require their customers to learn multiple languages...

Sep 2019
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Manager

People and Knowledge

Infor shared with us that a certain tool wasn't standard. Our original analyst brought us some tests...

Sep 2019
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Manager

Tools and Methodology

Infor doesn't have training materials or a training program. With every other application that I...

Sep 2019
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Manager

People and Knowledge

Infor's cloud team is struggling. The team members don't understand or follow Infor's own processes....

Sep 2019
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Manager

Sales and Contracting

We didn't consider other implementation partners. Infor included consulting and implementation fees...

Sep 2019
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Manager

People and Knowledge

We had different experiences with different areas during our Infor implementation. With finance and...

Sep 2019
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Manager

Tools and Methodology

Infor came with a very set methodology of the way they want to do the implementation and management....

Sep 2019
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Manager

Relationship

Our Infor finance consultant was very skilled in transferring knowledge and providing us...

Sep 2019
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Manager

ROI and Cost

During the RFP process and sales cycle, the initial implementation quote that Infor gave us was...

Sep 2019
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Manager

Project Results

We didn't use Infor for end-user training partly because of the cost. In the areas that have gone...

Sep 2019
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Manager

People and Knowledge

The HR and payroll side of things was a little more challenging with Infor. The first consultant was...

Sep 2019
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Manager

Relationship

We had a variety of workforce management consultants, and they were all from Infor. They had various...

Sep 2019
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CIO

Project Results

I have never been a big fan of third-party implementers. They dilute the ability of the local team...

Sep 2019
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CIO

Tools and Methodology

With some areas, Infor was able to bring forward best practices. If our subject matter experts...

Sep 2019
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CIO

People and Knowledge

The knowledge we get from Infor is spotty. Infor has some really good individuals, but we find them...

Sep 2019
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CFO

Tools and Methodology

I would tell others to not use Infor to install Infor's own product. We didn't have a good...

Sep 2019
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Manager

People and Knowledge

Infor's consultant didn't have enough experience; as that individual was advising us for the...

Sep 2019
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Manager

People and Knowledge

Our project manager drove us toward implementation and getting things done. That individual made...

Sep 2019
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Manager

People and Knowledge

We felt that partnering with Infor meant we would have a greater depth of experience within the...

Sep 2019
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CTO

Tools and Methodology

Infor is definitely lacking in methodology and in really supporting their customers, both from an...

Sep 2019
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CTO

Project Results

Having unplanned downtime is kind of par for the course with Infor, especially when doing upgrades....

Sep 2019
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CTO

Other Observations

When we escalate our issues to Infor, we generally get what we are asking for. The problem is that...

Sep 2019
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CTO

ROI and Cost

Infor was on budget and on time with the project. But the budget was larger than it should have been...

Sep 2019
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CTO

Relationship

Infor executives were involved when we needed to have frequent escalation calls.

Sep 2019
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CTO

People and Knowledge

Infor has a lot of offshore development work, and there is a disconnect between the onshore and...

Sep 2019
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CIO

Relationship

When Infor had a big miss during the implementation, they stepped up and owned the miss. They made...

Feb 2019
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CIO

Relationship

Infor has brought in a lot of executives. We can tell that we are an important client. We can get...

Feb 2019
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CIO

Relationship

Overall, our relationship with Infor has improved. Some engagements with them in the past haven’t...

Feb 2019
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CIO

People and Knowledge

When we have had turnover, it seems that the people we get are better than the old people. I really...

Feb 2019
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CIO

Other Observations

Infor had some turnover, which was a little disruptive. But the overall experience was positive. One...

Feb 2019
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CIO

Tools and Methodology

We have had some issues with Infor. In the beginning, we went through the whole project with them....

Feb 2019
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CIO

Tools and Methodology

The analytics piece wasn’t well defined at the time of our contract with Infor. Maybe they are...

Feb 2019
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CIO

Win/Loss - Why they were selected (by current clients)

We chose Infor because we didn’t think that other implementation partners would have a lot of...

Feb 2019
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Manager

Project Results

We have been struggling with Infor for a while. We have been trying to complete a cloud-based...

Apr 2018
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CIO

Future Outlook

We were not pleased with Infor’s services. There are other organizations that can implement Infor...

Apr 2018
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CIO

Future Outlook

We were stuck in neutral for a while with Infor because it didn’t seem like they brought the right...

Apr 2018
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CFO

Project Results

We used Infor for implementation help, and I am wondering whether that was a mistake. They were...

Mar 2018
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CFO

Other Observations

Infor is not the best at implementation services, but if we drive things, we can get our project...

Mar 2018
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