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KLAS VP, Services & Value-based Care - Warren Whitford
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Warren Whitford

VP, Services & Value-based Care

warren.whitford@klasresearch.com

801-734-1591

 
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Manager

We had a dispute with Infor. They ended up giving us what we had asked for. They are pretty accommodating....

Apr 2021
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Manager

Infor didn’t help us a lot with processes. That was a bit of a disappointment. There were some...

Apr 2021
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Manager

We didn’t contract with the vendor for any training, and that proved to be problematic for us. We...

Apr 2021
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Manager

Infor's project-management process was pretty solid, thorough, and well thought out. Infor did a...

Apr 2021
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CIO

Infor's work has led us to outcomes like improved business processes. Now, we have a better sense of...

Mar 2021
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CIO

Potential customers should know that they may get better outcomes by leaning more on Infor than on a...

Mar 2021
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CIO

I would like to see more out-of-the-box standard reporting from the firm. I was surprised by how...

Mar 2021
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Manager

I don't know that we actually improved our processes with Infor. Nobody said afterward that our...

Feb 2021
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Manager

One thing Infor struggled with was the newness of the product. The product has a certain...

Feb 2021
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Manager

One of the outcomes we achieved with Infor was organizational efficiency. That allowed us to stay on...

Feb 2021
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Manager

I would give Infor a little knockdown on their strategic ability because some things were left to us...

Feb 2021
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Manager

The Infor consultants had been working in the industry for a long time. They had really good insight...

Feb 2021
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Manager

Infor is in and out. They replaced one consultant, and I think they feel like they did us a favor by...

Jan 2021
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Manager

The whole idea behind our involvement with Infor was that we would go into things as partners. There...

Jan 2021
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Manager

I would have no problem calling other vendors we work with for help, even outside of a project. We...

Jan 2021
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Manager

Infor is working in a few areas where they pretty much drive our efforts and help us understand how...

Jan 2021
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Manager

Infor's services haven't lived up to what we would have hoped. When it comes to the knowledge and...

Jan 2021
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Manager

For advisory services from Infor, we can either use a less expensive overseas service or a more...

Jan 2021
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Manager

We are a long-term client and have used the vendor for a lot of projects. We have established...

Jan 2021
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CIO

Infor has a robust supply chain piece and is very stable. They are our implementation partner. We...

Nov 2020
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CIO

Infor's implementation people know their system inside and out. They have answers to everything...

Nov 2020
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CIO

Our organization is driving our change management and strategy. It would be great to have Infor...

Nov 2020
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CIO

Nobody is perfect, but there is very little about Infor that concerns me. They have great...

Nov 2020
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Manager

Infor’s knowledge and expertise of the software we implemented depend on who we get at Infor. The...

Nov 2020
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Manager

Some people from Infor knock things out of the park because they really know the system. They know...

Nov 2020
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Manager

Infor is very good to work with, especially around charges. Infor is a larger organization, and...

Nov 2020
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Director

We have a project manager from Infor. I said I wouldn't do the project until I knew we could get a...

Sep 2020
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Director

Infor is a fantastic partner. We have always had a really good relationship. I know that others...

Sep 2020
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Director

Everybody has been working well together. Folks are leaving their egos at the door. Infor isn't...

Sep 2020
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Director

We had a different project manager for a short period of time, and that person did well but didn't...

Sep 2020
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Director

Everybody has good knowledge. One thing that is a bit challenging with Infor is that there are so...

Sep 2020
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Manager

Infor is definitely reaching out from an executive standpoint and providing things to us to try to...

Aug 2020
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Manager

In terms of tangible outcomes from Infor, there have been some specific initiatives around the...

Aug 2020
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Manager

It sounds silly, but our other services vendor navigated the waters of Infor's solution better than...

Aug 2020
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Manager

I am comparing Infor with the other vendor we use, so I don’t know whether that is fair. But we...

Aug 2020
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Manager

We had the same issue with Infor that we had with our other vendor, and trying to get a resource...

Aug 2020
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