Thank you !

Access info about Enterprise Resource Planning (ERP) on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Enterprise Resource Planning (ERP).

Will you help us?

Take A Survey

CloudSuite (ERP) (v.11+)
Filtered view: All

Subject Expert
Tanya Egbert
Research Director
KLAS Research Director - Tanya Egbert
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Enterprise Resource Planning (ERP) on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Enterprise Resource Planning (ERP).

Will you help us?

Take A Survey

to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by

Manager

The system is very flexible and easy to configure. The end users can change it, and add to it as...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a regular call with the vendor to review open tickets. Those calls are quite good, and the...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Some things from Infor are quite easy to use, but we have gotten a lot of complaints about other...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is very well embedded in our company. We do like the system's user interface. Once we get...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our implementation was very rough. I have no doubt that if someone implemented what we did now, they...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are moving away from the product. Because of our experiences, Infor would have to make a really...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's cumulative updates have been almost painless. In the early days, we would scramble for...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If I had been asked a year ago whether the vendor nickel-and-dimes, I would have said that Infor...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has been very supportive of us with our challenges. Now that we have been pulled on a...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are pretty much implementing all the CloudSuite components. We also have the user adoption...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Some of the CloudSuite components have been live for a while, but we keep feeling like we are...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Infor is consistent in their pricing. Their product is considerably more cost effective than the...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have significant executive support from Infor right now. It was a little hard to get to. We had a...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We frequently do referrals. CloudSuite is a good product. Part of why we would recommend Infor is...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Infor's support, library, documentation, training portals, and things like that have improved...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have quarterly sessions where we collaborate with different hospitals and Infor leaders. There...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's training is great. It has advanced. I love their training, and I have no complaints...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like to see more improvements from the vendor. Their support is good, but when we need...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

A lot of software companies are building out their ERP systems and designing various solutions, but...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With HR technology, Infor could focus more on having user groups sessions and sessions where clients...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The product is maturing, and we would like to see some focus and maybe a different cost model...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

For clients who are going to purchase CloudSuite, it seemed that we had to pick and choose in order...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We needed to modernize our ERP platform, and Infor seemed to have the capability for what we needed....

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Not all of the product was mature. For instance, we are now implementing the talent component of it....

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Infor is working on integrating CloudSuite with our EMR. They have made a lot of progress over the...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Some of Infor’s modules just aren't robust enough yet. But directionally, they are headed to the...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Infor keeps most of their promises. They have mostly been maturing the product with the things...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The area Infor is still lacking is an internal implementation arm; Infor doesn’t provide their own...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Even though Infor’s coders and programmers know the system, they don’t really have an internal...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Infor has a great product suite. I don’t have any issues. It is a subscription model, so Infor...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I always have the perspective that software doesn’t need to outstrip the capabilities of the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Infor is one of our better vendors that we work with in terms of their willingness to work on some...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We are on Infor's multitenant cloud, so with the monthly updates and the access to the latest...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There are some areas that are lacking on the reporting side that the vendor is actively working to...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The biggest switch between our old product and the cloud was a missing screen that the finance team...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The initial CloudSuite training was very limited when we went live. Subsequently, Infor has done a...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One of the gaps that I have heard consistently from people looking at Infor is with the delivered...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

From a leadership perspective, our experience has been really good. Infor continues to be willing to...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

CloudSuite is visually appealing and accessible in any environment in a secure manner. In addition,...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We know that CloudSuite is not the best product on the market, and we knew that going into things....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Infor tries to keep their promises. Things don't always come out in the way we want them to, but...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Infor is really trying. Things are getting better, but we just have to keep going. That is the...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a lot of models, and I am very happy with them. CloudSuite is a great ERP system that talks...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There are blatant misses and too many workarounds in CloudSuite. We should be able to do a 401(k)...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Infor is not investing in their expense reimbursement module, and that shows.

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We keep finding issues, and it takes forever for them to be fixed. We sometimes feel that we have to...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Infor still has some products that are not up to par. Within CloudSuite, the IDM, lease management,...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The involvement from Infor’s executives is going up and getting better.

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One of the things Infor identified in their recent summit was that from an implementation...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One thing that is a rather large issue for us is that Infor's support model is not what it needs to...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The SLAs in CloudSuite are nonexistent. Infor can’t measure them or report on them. I have asked...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Joint Commission has a requirement saying that downtime has to be scheduled to impact things the...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

CloudSuite is a very robust, complex application. In many cases, it is overly complex. There are...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Ultimately, Infor keeps their promises but not within the timeline. Support tickets can take two or...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The way Infor did training was just backward. They basically just gave us the assignment and...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system allows us to condense some of our external vendors' systems and just use the Infor...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If we need something, some members of the support team can come on-site and work with us. The...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Transitioning to v.11 is still somewhat rocky. We had to recast expectations of the technology...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have increased the efficiency of our approval process in a lot of CloudSuite's modules.

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Processing invoices in CloudSuite is pretty complicated. That has been frustrating for our staff...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

CloudSuite's HR module interfaces with our payroll module, but that interface has been very poor....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Infor follows through on everything that they promised. We just did a poor job of making sure that...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Infor could improve by being a little more proactive about meeting with their clients to discuss...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Infor mostly keeps all their promises. They are as good or better than most of our other vendors. We...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The training for CloudSuite is not as good as it should be. It seems like people take the training,...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

From a financial standpoint, we have been very satisfied with CloudSuite. The financial module is...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are fine with CloudSuite’s HR applicant tracking, but we see a lot of ways it can improve. The...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Infor is delivering new things all the time. They have delivered a lot of things we have asked for...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

One of the main reasons we picked Infor is that they are good from a price-versus-functionality...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are still struggling with the CloudSuite software. It took us probably close to a year to start...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Infor’s quality of support has definitely improved over the last year. The support is proactive now....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It sometimes takes a little bit of work to get upper support from Infor. One of our major challenges...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have issues with CloudSuite’s reporting system burst. The data warehouse that Infor has...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The training from Infor is not that great. Any training we did happened years ago, and that is all...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have only used a few basic financial systems. One was a DOS-based system, and CloudSuite is...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are able to get good information from the system. We have had a lot of turnover in our particular...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor's support people are not responsive. We log a ticket but may not hear back quickly. The...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

CloudSuite is working well. Infor is an easy company to work with, and the system is easy to use....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The issue I have with CloudSuite is that the login for users is cumbersome. Users can’t set up their...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

CloudSuite is working well for us. The ease of functionality on the payroll side is great.

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

For end users, the login to CloudSuite is cumbersome. Also, the self-service side is tough to log in...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The reports from CloudSuite are easy to upload and download and are very robust. We can get all the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The customer service people from Infor are always available and very knowledgeable. I have no...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We didn’t have to use Infor much throughout the COVID-19 crisis. We used their technology, and they...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Infor’s service is not very proactive. We find things a lot earlier than the service people do. It...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Our training was done by one of Infor’s subcontractors, and there were some communication gaps. What...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We were in the sales process early on in CloudSuite’s development. So the things we received weren't...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We like CloudSuite’s integration between the different departments. The monthly updates in the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

CloudSuite’s reporting falls short. It needs to have some serious restructuring, planning, and...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The only deficit that Infor has with cost is for training. To learn how to do things, we have to...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have Infor's system integrated with Active Directory and a myriad of other systems. Infor has the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The quality of upgrades is good but is not the best. The reason the vendor lost points is for one of...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The ease of use for end users is dependent on who the end user is. From an employee self-service or...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There are many times that the vendor can’t solve a problem, and the issue is that instead of calling...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Infor is pretty good about having support personnel available. For instance, I have an account...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Prior to the merger, we had regular meetings with all of Infor's executives. Things have changed a...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

With the way the product was built, the manager can submit a request for termination or hire, and...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

If we were using the product and could integrate all of the different modules that we would like to,...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have not had any major issues that would require COVID-19-related support. The vendor might be...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

With the merger, I don’t know whether the solution is part of our long-term plans. I am not quite...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I don’t know that Infor is any better or worse than most other vendors. So far, we put the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Compared to a lot of other vendors, Infor avoids charging for every little thing. There are lots of...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF