Cybersecurity Is Critical in Today's Environment
CloudSuite (ERP) (v.11+)
Filtered view: All
Subject Expert
Tanya Egbert
Research Director
Commentary Summary
User Commentary
Manager
The system is very flexible and easy to configure. The end users can change it, and add to it as...
Login or Create an Account to see details.
Manager
We have a regular call with the vendor to review open tickets. Those calls are quite good, and the...
Login or Create an Account to see details.
Manager
Some things from Infor are quite easy to use, but we have gotten a lot of complaints about other...
Login or Create an Account to see details.
Manager
The vendor is very well embedded in our company. We do like the system's user interface. Once we get...
Login or Create an Account to see details.
Manager
Our implementation was very rough. I have no doubt that if someone implemented what we did now, they...
Login or Create an Account to see details.
Manager
We are moving away from the product. Because of our experiences, Infor would have to make a really...
Login or Create an Account to see details.
Manager
The vendor's cumulative updates have been almost painless. In the early days, we would scramble for...
Login or Create an Account to see details.
Manager
If I had been asked a year ago whether the vendor nickel-and-dimes, I would have said that Infor...
Login or Create an Account to see details.
Manager
The vendor has been very supportive of us with our challenges. Now that we have been pulled on a...
Login or Create an Account to see details.
Manager
We are pretty much implementing all the CloudSuite components. We also have the user adoption...
Login or Create an Account to see details.
Manager
Some of the CloudSuite components have been live for a while, but we keep feeling like we are...
Login or Create an Account to see details.
Manager
Infor is consistent in their pricing. Their product is considerably more cost effective than the...
Login or Create an Account to see details.
Manager
We have significant executive support from Infor right now. It was a little hard to get to. We had a...
Login or Create an Account to see details.
Manager
We frequently do referrals. CloudSuite is a good product. Part of why we would recommend Infor is...
Login or Create an Account to see details.
Manager
Infor's support, library, documentation, training portals, and things like that have improved...
Login or Create an Account to see details.
Manager
We have quarterly sessions where we collaborate with different hospitals and Infor leaders. There...
Login or Create an Account to see details.
Manager
The vendor's training is great. It has advanced. I love their training, and I have no complaints...
Login or Create an Account to see details.
Manager
I would like to see more improvements from the vendor. Their support is good, but when we need...
Login or Create an Account to see details.
Manager
A lot of software companies are building out their ERP systems and designing various solutions, but...
Login or Create an Account to see details.
Manager
With HR technology, Infor could focus more on having user groups sessions and sessions where clients...
Login or Create an Account to see details.
VP/Other Executive
The product is maturing, and we would like to see some focus and maybe a different cost model...
Login or Create an Account to see details.
VP/Other Executive
For clients who are going to purchase CloudSuite, it seemed that we had to pick and choose in order...
Login or Create an Account to see details.
VP/Other Executive
We needed to modernize our ERP platform, and Infor seemed to have the capability for what we needed....
Login or Create an Account to see details.
VP/Other Executive
Not all of the product was mature. For instance, we are now implementing the talent component of it....
Login or Create an Account to see details.
VP/Other Executive
Infor is working on integrating CloudSuite with our EMR. They have made a lot of progress over the...
Login or Create an Account to see details.
VP/Other Executive
Some of Infor’s modules just aren't robust enough yet. But directionally, they are headed to the...
Login or Create an Account to see details.
VP/Other Executive
Infor keeps most of their promises. They have mostly been maturing the product with the things...
Login or Create an Account to see details.
VP/Other Executive
The area Infor is still lacking is an internal implementation arm; Infor doesn’t provide their own...
Login or Create an Account to see details.
VP/Other Executive
Even though Infor’s coders and programmers know the system, they don’t really have an internal...
Login or Create an Account to see details.
CIO
Infor has a great product suite. I don’t have any issues. It is a subscription model, so Infor...
Login or Create an Account to see details.
CIO
I always have the perspective that software doesn’t need to outstrip the capabilities of the...
Login or Create an Account to see details.
Analyst/Coordinator
Infor is one of our better vendors that we work with in terms of their willingness to work on some...
Login or Create an Account to see details.
Analyst/Coordinator
We are on Infor's multitenant cloud, so with the monthly updates and the access to the latest...
Login or Create an Account to see details.
Analyst/Coordinator
There are some areas that are lacking on the reporting side that the vendor is actively working to...
Login or Create an Account to see details.
Analyst/Coordinator
The biggest switch between our old product and the cloud was a missing screen that the finance team...
Login or Create an Account to see details.
Director
The initial CloudSuite training was very limited when we went live. Subsequently, Infor has done a...
Login or Create an Account to see details.
Director
One of the gaps that I have heard consistently from people looking at Infor is with the delivered...
Login or Create an Account to see details.
Director
From a leadership perspective, our experience has been really good. Infor continues to be willing to...
Login or Create an Account to see details.
Manager
CloudSuite is visually appealing and accessible in any environment in a secure manner. In addition,...
Login or Create an Account to see details.
VP/Other Executive
We know that CloudSuite is not the best product on the market, and we knew that going into things....
Login or Create an Account to see details.
VP/Other Executive
Infor tries to keep their promises. Things don't always come out in the way we want them to, but...
Login or Create an Account to see details.
VP/Other Executive
Infor is really trying. Things are getting better, but we just have to keep going. That is the...
Login or Create an Account to see details.
Manager
We have a lot of models, and I am very happy with them. CloudSuite is a great ERP system that talks...
Login or Create an Account to see details.
VP/Other Executive
There are blatant misses and too many workarounds in CloudSuite. We should be able to do a 401(k)...
Login or Create an Account to see details.
VP/Other Executive
Infor is not investing in their expense reimbursement module, and that shows.
Login or Create an Account to see details.
VP/Other Executive
We keep finding issues, and it takes forever for them to be fixed. We sometimes feel that we have to...
Login or Create an Account to see details.
Director
Infor still has some products that are not up to par. Within CloudSuite, the IDM, lease management,...
Login or Create an Account to see details.
Director
The involvement from Infor’s executives is going up and getting better.
Login or Create an Account to see details.
Director
One of the things Infor identified in their recent summit was that from an implementation...
Login or Create an Account to see details.
Director
One thing that is a rather large issue for us is that Infor's support model is not what it needs to...
Login or Create an Account to see details.
Director
The SLAs in CloudSuite are nonexistent. Infor can’t measure them or report on them. I have asked...
Login or Create an Account to see details.
Manager
The Joint Commission has a requirement saying that downtime has to be scheduled to impact things the...
Login or Create an Account to see details.
Manager
CloudSuite is a very robust, complex application. In many cases, it is overly complex. There are...
Login or Create an Account to see details.
Manager
Ultimately, Infor keeps their promises but not within the timeline. Support tickets can take two or...
Login or Create an Account to see details.
Manager
The way Infor did training was just backward. They basically just gave us the assignment and...
Login or Create an Account to see details.
Director
The system allows us to condense some of our external vendors' systems and just use the Infor...
Login or Create an Account to see details.
Director
If we need something, some members of the support team can come on-site and work with us. The...
Login or Create an Account to see details.
CIO
Transitioning to v.11 is still somewhat rocky. We had to recast expectations of the technology...
Login or Create an Account to see details.
Manager
We have increased the efficiency of our approval process in a lot of CloudSuite's modules.
Login or Create an Account to see details.
Manager
Processing invoices in CloudSuite is pretty complicated. That has been frustrating for our staff...
Login or Create an Account to see details.
Manager
CloudSuite's HR module interfaces with our payroll module, but that interface has been very poor....
Login or Create an Account to see details.
Manager
Infor follows through on everything that they promised. We just did a poor job of making sure that...
Login or Create an Account to see details.
Manager
Infor could improve by being a little more proactive about meeting with their clients to discuss...
Login or Create an Account to see details.
VP/Other Executive
Infor mostly keeps all their promises. They are as good or better than most of our other vendors. We...
Login or Create an Account to see details.
VP/Other Executive
The training for CloudSuite is not as good as it should be. It seems like people take the training,...
Login or Create an Account to see details.
VP/Other Executive
From a financial standpoint, we have been very satisfied with CloudSuite. The financial module is...
Login or Create an Account to see details.
VP/Other Executive
We are fine with CloudSuite’s HR applicant tracking, but we see a lot of ways it can improve. The...
Login or Create an Account to see details.
VP/Other Executive
Infor is delivering new things all the time. They have delivered a lot of things we have asked for...
Login or Create an Account to see details.
VP/Other Executive
One of the main reasons we picked Infor is that they are good from a price-versus-functionality...
Login or Create an Account to see details.
Manager
We are still struggling with the CloudSuite software. It took us probably close to a year to start...
Login or Create an Account to see details.
Manager
Infor’s quality of support has definitely improved over the last year. The support is proactive now....
Login or Create an Account to see details.
Manager
It sometimes takes a little bit of work to get upper support from Infor. One of our major challenges...
Login or Create an Account to see details.
Manager
We have issues with CloudSuite’s reporting system burst. The data warehouse that Infor has...
Login or Create an Account to see details.
Director
The training from Infor is not that great. Any training we did happened years ago, and that is all...
Login or Create an Account to see details.
Director
I have only used a few basic financial systems. One was a DOS-based system, and CloudSuite is...
Login or Create an Account to see details.
Director
We are able to get good information from the system. We have had a lot of turnover in our particular...
Login or Create an Account to see details.
Director
The vendor's support people are not responsive. We log a ticket but may not hear back quickly. The...
Login or Create an Account to see details.
Analyst/Coordinator
CloudSuite is working well. Infor is an easy company to work with, and the system is easy to use....
Login or Create an Account to see details.
Analyst/Coordinator
The issue I have with CloudSuite is that the login for users is cumbersome. Users can’t set up their...
Login or Create an Account to see details.
Analyst/Coordinator
CloudSuite is working well for us. The ease of functionality on the payroll side is great.
Login or Create an Account to see details.
Analyst/Coordinator
For end users, the login to CloudSuite is cumbersome. Also, the self-service side is tough to log in...
Login or Create an Account to see details.
Analyst/Coordinator
The reports from CloudSuite are easy to upload and download and are very robust. We can get all the...
Login or Create an Account to see details.
Analyst/Coordinator
The customer service people from Infor are always available and very knowledgeable. I have no...
Login or Create an Account to see details.
CIO
We didn’t have to use Infor much throughout the COVID-19 crisis. We used their technology, and they...
Login or Create an Account to see details.
CIO
Infor’s service is not very proactive. We find things a lot earlier than the service people do. It...
Login or Create an Account to see details.
CIO
Our training was done by one of Infor’s subcontractors, and there were some communication gaps. What...
Login or Create an Account to see details.
CIO
We were in the sales process early on in CloudSuite’s development. So the things we received weren't...
Login or Create an Account to see details.
CIO
We like CloudSuite’s integration between the different departments. The monthly updates in the...
Login or Create an Account to see details.
CIO
CloudSuite’s reporting falls short. It needs to have some serious restructuring, planning, and...
Login or Create an Account to see details.
Analyst/Coordinator
The only deficit that Infor has with cost is for training. To learn how to do things, we have to...
Login or Create an Account to see details.
Analyst/Coordinator
We have Infor's system integrated with Active Directory and a myriad of other systems. Infor has the...
Login or Create an Account to see details.
Analyst/Coordinator
The quality of upgrades is good but is not the best. The reason the vendor lost points is for one of...
Login or Create an Account to see details.
Analyst/Coordinator
The ease of use for end users is dependent on who the end user is. From an employee self-service or...
Login or Create an Account to see details.
Analyst/Coordinator
There are many times that the vendor can’t solve a problem, and the issue is that instead of calling...
Login or Create an Account to see details.
Analyst/Coordinator
Infor is pretty good about having support personnel available. For instance, I have an account...
Login or Create an Account to see details.
Analyst/Coordinator
Prior to the merger, we had regular meetings with all of Infor's executives. Things have changed a...
Login or Create an Account to see details.
Analyst/Coordinator
With the way the product was built, the manager can submit a request for termination or hire, and...
Login or Create an Account to see details.
Analyst/Coordinator
If we were using the product and could integrate all of the different modules that we would like to,...
Login or Create an Account to see details.
Analyst/Coordinator
We have not had any major issues that would require COVID-19-related support. The vendor might be...
Login or Create an Account to see details.
Analyst/Coordinator
With the merger, I don’t know whether the solution is part of our long-term plans. I am not quite...
Login or Create an Account to see details.
Analyst/Coordinator
I don’t know that Infor is any better or worse than most other vendors. So far, we put the...
Login or Create an Account to see details.
Analyst/Coordinator
Compared to a lot of other vendors, Infor avoids charging for every little thing. There are lots of...
Login or Create an Account to see details.
Featured Report
Preferences
Related Blogs
Healthcare ERP 2020: Everything Related to Pillars
ERP 2020 Decision Insights
ERP: Moving to the Cloud