CloudSuite (ERP) (v.11+) Comments

 
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Director

Service and Support

The vendor's phone and web support are good, and things are resolved pretty quickly. We have worked...

Sep 2020
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Director

Implementation and Training

The system is good. We have had a lot of issues, and we didn’t have a whole lot of support...

Sep 2020
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Director

Functionality and Upgrades

The vendor does an update every month. They go out and patch things, and that is scheduled.

Sep 2020
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Director

Functionality and Upgrades

I am on the fence in terms of whether the product will be part of our long-term plans. We have a new...

Sep 2020
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Director

Implementation and Training

The vendor tries to keep their promises, but we thought we would have more education and support...

Sep 2020
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Director

Implementation and Training

I rate the vendor's implementation of the product lower, but part of that was our fault because we...

Sep 2020
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Director

Implementation and Training

The vendor's training was a huge struggle. They pushed us to go online. The choices for people are...

Sep 2020
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Director

Functionality and Upgrades

The product works well, and it is good for our end users. I am just not sure how the IT people think...

Sep 2020
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Director

Functionality and Upgrades

The system is pretty intuitive. I can figure it out. The system looks different, so it kind of...

Sep 2020
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Director

Sales and Contracting

The vendor is really good about selling their new technology, but when we are on calls to resolve...

Sep 2020
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CIO

Other Observations & Comments

We are looking at the full suite from Infor. There are a few big players out there. We are primarily...

Aug 2020
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VP/Other Executive

Implementation and Training

I was a little surprised that Infor's internal support team and implementation team cost a bit...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

Infor has a very powerful system, but it is set up for people to use all of the modules that Infor...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

The system has been pretty good. Infor has a good support portal. The only issue I run into is that...

Aug 2020
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VP/Other Executive

Service and Support

We haven't had any issues regarding COVID-19. We aren't using the supply chain management piece, so...

Aug 2020
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VP/Other Executive

Service and Support

When I set up something in the system, I go through Infor's support portal for any questions that I...

Aug 2020
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VP/Other Executive

Implementation and Training

Infor didn't do our implementation. There are system upgrades, and those can be a pain sometimes. I...

Aug 2020
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VP/Other Executive

Implementation and Training

I wasn't around during the beginning, but I get the impression that we maybe didn't fully understand...

Aug 2020
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VP/Other Executive

Interfacing and Integration

We have a different product on the HR side, another product on the supply chain side, and Infor's...

Aug 2020
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VP/Other Executive

Service and Support

The product quality is good. Infor does a good job of listening to customers, especially when they...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

I am going to score the ease of use lower. I have asked to customize some fields in a couple of...

Aug 2020
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VP/Other Executive

ROI / Cost (care and feeding)

In terms of the product functionality meeting our needs, the issue comes back to the lack of...

Aug 2020
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VP/Other Executive

Relationship

The salespeople have executive as part of their titles, but I wouldn't really consider those people...

Aug 2020
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VP/Other Executive

ROI / Cost (care and feeding)

I have been in some unique situations, and in a few instances, Infor has gone above and beyond to...

Aug 2020
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VP/Other Executive

Lessons Learned

If an organization were looking for a one-stop shop vendor, I would highly recommend Infor. But on...

Aug 2020
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VP/Other Executive

Lessons Learned

I am not sure whether the Infor product is the best thing for us. On the implementation side,...

Aug 2020
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Manager

Other Observations & Comments

When it comes to receiving our money’s worth, we license the entire suite of products. We could...

Aug 2020
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Manager

ROI / Cost (care and feeding)

I don’t feel like the vendor nickel-and-dimes us. We have a good partnership. The vendor understands...

Aug 2020
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Manager

Other Observations & Comments

The vendor touts about the Infor Clinical Bridge product, which is what they use for integration...

Aug 2020
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Manager

Implementation and Training

We had a lot of issues with our implementation. We were extremely over budget and several months...

Aug 2020
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Manager

Functionality and Upgrades

The upgrades went well. When partners are involved, there is an added layer of complexity, but there...

Aug 2020
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Manager

Other Observations & Comments

We have good contacts at Infor. When we raise concerns, they listen. The vendor brought their...

Aug 2020
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Manager

Implementation and Training

There is a little room for improvement in terms of the ongoing training. The vendor has online...

Aug 2020
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Manager

Other Observations & Comments

Saying that the vendor keeps all of their promises is tough. The vendor sold us the product a couple...

Aug 2020
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Manager

Relationship

With CloudSuite, there is a new structure for ongoing support, and we have a dedicated client...

Aug 2020
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Manager

Relationship

Infor’s product has the base functionality that we expected. But Infor seems to be behind other...

Aug 2020
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CIO

Relationship

We are still trying to get a road map for a multitenant client. We are on a single-tenant client,...

Jul 2020
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CIO

Service and Support

I have had great experiences with the support, and I have had horrible experiences where the support...

Jul 2020
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CIO

Functionality and Upgrades

Our satisfaction will stay the same and might get a little better if we continue to hound Infor. If...

Jul 2020
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CIO

ROI / Cost (care and feeding)

We have already made a massive investment, and it wouldn't be effective to replace the product. I...

Jul 2020
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CIO

ROI / Cost (care and feeding)

If we argue with Infor, they won't nickel-and-dime us, but they will nickel-and-dime us if they can....

Jul 2020
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CIO

Other Observations & Comments

I have heard that Infor's cloud team has a lot of control over support, sales, and other things...

Jul 2020
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CIO

Functionality and Upgrades

Infor got off on the wrong foot by showing us v.10. Our leaders made decisions based on what they...

Jul 2020
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CIO

Functionality and Upgrades

We had a health check. Infor sent some consultants out, and we did some work with them. Our team did...

Jul 2020
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CIO

Functionality and Upgrades

Infor is still lacking from a reporting standpoint. There is a reason why they bought Birst; Infor's...

Jul 2020
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CIO

Implementation and Training

Infor has their training campus, but their training is abysmal. Infor has a lot of money, so they...

Jul 2020
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CIO

Other Observations & Comments

Healthcare is not Infor's primary vertical. Infor, and ERP in general, is in the manufacturing...

Jul 2020
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CIO

ROI / Cost (care and feeding)

CloudSuite isn't a bad product. I don't want to say that I wouldn't recommend Infor to anyone. At...

Jul 2020
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CIO

Interfacing and Integration

We have been able to integrate through Infor Clinical Bridge, and we have also integrated using...

Jul 2020
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CIO

Functionality and Upgrades

Early on, the quality control was horrible. The releases were full of bugs, but now things are much...

Jul 2020
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CIO

Functionality and Upgrades

Infor doesn't have perpetual inventory in the sense that we can buy additional third-party software...

Jul 2020
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CIO

Functionality and Upgrades

I like CloudSuite, but I am a tech person. The end users seem to not like the way the system looks,...

Jul 2020
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CIO

Future Outlook

Infor is moving to SoHo, which is their new graphical overlay with a new design. The layout is much...

Jul 2020
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CFO

Functionality and Upgrades

Infor talks a good game, but they don’t come through with what they are talking about. Their system...

Jul 2020
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CFO

Technology

Infor hasn’t delivered new technology; I don’t think they have even delivered the old technology. If...

Jul 2020
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CFO

Other Observations & Comments

When we put in a ticket, Infor at least responds to it. We sometimes don’t understand what they are...

Jul 2020
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CFO

Relationship

One of Infor’s executives does regular phone calls with us, but basically all that person wants to...

Jul 2020
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CFO

Sales and Contracting

Infor doesn’t keep all of their promises. They pulled a bait-and-switch approach on us when they...

Jul 2020
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CFO

ROI / Cost (care and feeding)

Infor nickel-and-dimes. There is not a lot of value or freebies there.

Jul 2020
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CFO

Service and Support

We have struggled tremendously. We tried to increase our inventory and change our par levels, but...

Jul 2020
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CFO

Functionality and Upgrades

I am not sure that CloudSuite will be a long-term solution for me. I am going to try to squeeze out...

Jul 2020
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CFO

ROI / Cost (care and feeding)

We are getting some improvements with Infor. They came in and did some work with us, but of course,...

Jul 2020
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CFO

Implementation and Training

Infor doesn’t really help us with upgrades. They just send us documentation and tell us to read it....

Jul 2020
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CIO

Implementation and Training

We had a third-party implementer who was helping us that really recommended Infor. That implementer...

Jul 2020
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CIO

Implementation and Training

If we had had a better third-party implementer, better guidance, and the product set up correctly,...

Jul 2020
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CIO

Functionality and Upgrades

During the implementation, we ran into Infor's complex architecture. They have a single-tenant model...

Jul 2020
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CIO

Functionality and Upgrades

Infor's system is not part of our long-term plans due to the lack of robust reporting capabilities....

Jul 2020
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CIO

ROI / Cost (care and feeding)

We tried to implement the supply chain piece, but it didn’t make sense for us because most of our...

Jul 2020
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CIO

Functionality and Upgrades

The system updates are frequent and break things for us every month. Infor had big plans to take a...

Jul 2020
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CIO

Implementation and Training

Infor's training is not good. I don’t even think they have any. I think we had to develop most of...

Jul 2020
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CIO

ROI / Cost (care and feeding)

Infor is good about not charging for every little thing, but their implementers don’t align with...

Jul 2020
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CIO

Other Observations & Comments

The executives are responsive and good about keeping promises. They just are not thoughtful about...

Jul 2020
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Analyst/Coordinator

Relationship

Our experience with the system is different from when we first started. We had a rough go-live. Some...

Jun 2020
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Analyst/Coordinator

Other Observations & Comments

Whether CloudSuite should be purchased again would probably depend on who was asked, but I would say...

Jun 2020
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Analyst/Coordinator

Service and Support

Infor avoids nickel-and-diming. They actually threw in extra hours for free to help with our...

Jun 2020
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Analyst/Coordinator

Implementation and Training

During the implementation, Infor exceeded our expectations in some areas but not all areas. There...

Jun 2020
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Analyst/Coordinator

Service and Support

The vendor does monthly fixes. The vendor’s support has been absolutely fantastic. We have had a...

Jun 2020
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Analyst/Coordinator

Service and Support

I am always looking for ways to improve our use of the product. There are still going to be ways to...

Jun 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

By using the product, we have been able to effectively manage our inventory. The system allows us to...

Jun 2020
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Director

Service and Support

Infor's system was designed for manufacturing. Being in the cloud has been a challenge. We have...

Jun 2020
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Director

Implementation and Training

The major issue was that we brought in a consulting firm that didn't know the system. The version...

Jun 2020
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Director

Lessons Learned

If I made a purchasing decision again, I think I would be more investigative. The decision to...

Jun 2020
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Director

Lessons Learned

The best thing that a company can do is what we should have done; we never should have gone with the...

Jun 2020
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