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CloudSuite (ERP) (v.11+) Comments
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Director

The system allows us to condense some of our external vendors' systems and just use the Infor...

Apr 2021
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Director

If we need something, some members of the support team can come on-site and work with us. The...

Apr 2021
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CIO

Transitioning to v.11 is still somewhat rocky. We had to recast expectations of the technology...

Apr 2021
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Manager

We have increased the efficiency of our approval process in a lot of CloudSuite's modules.

Apr 2021
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Manager

Processing invoices in CloudSuite is pretty complicated. That has been frustrating for our staff...

Apr 2021
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Manager

CloudSuite's HR module interfaces with our payroll module, but that interface has been very poor....

Apr 2021
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Manager

Infor follows through on everything that they promised. We just did a poor job of making sure that...

Apr 2021
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Manager

Infor could improve by being a little more proactive about meeting with their clients to discuss...

Apr 2021
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VP/Other Executive

Infor mostly keeps all their promises. They are as good or better than most of our other vendors. We...

Mar 2021
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VP/Other Executive

The training for CloudSuite is not as good as it should be. It seems like people take the training,...

Mar 2021
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VP/Other Executive

From a financial standpoint, we have been very satisfied with CloudSuite. The financial module is...

Mar 2021
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VP/Other Executive

We are fine with CloudSuite’s HR applicant tracking, but we see a lot of ways it can improve. The...

Mar 2021
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VP/Other Executive

Infor is delivering new things all the time. They have delivered a lot of things we have asked for...

Mar 2021
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VP/Other Executive

One of the main reasons we picked Infor is that they are good from a price-versus-functionality...

Mar 2021
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Manager

We are still struggling with the CloudSuite software. It took us probably close to a year to start...

Mar 2021
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Manager

Infor’s quality of support has definitely improved over the last year. The support is proactive now....

Mar 2021
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Manager

It sometimes takes a little bit of work to get upper support from Infor. One of our major challenges...

Mar 2021
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Manager

We have issues with CloudSuite’s reporting system burst. The data warehouse that Infor has...

Mar 2021
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Director

The training from Infor is not that great. Any training we did happened years ago, and that is all...

Feb 2021
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Director

I have only used a few basic financial systems. One was a DOS-based system, and CloudSuite is...

Feb 2021
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Director

We are able to get good information from the system. We have had a lot of turnover in our particular...

Feb 2021
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Director

The vendor's support people are not responsive. We log a ticket but may not hear back quickly. The...

Feb 2021
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Analyst/Coordinator

CloudSuite is working well. Infor is an easy company to work with, and the system is easy to use....

Jan 2021
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Analyst/Coordinator

The issue I have with CloudSuite is that the login for users is cumbersome. Users can’t set up their...

Jan 2021
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Analyst/Coordinator

CloudSuite is working well for us. The ease of functionality on the payroll side is great.

Jan 2021
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Analyst/Coordinator

For end users, the login to CloudSuite is cumbersome. Also, the self-service side is tough to log in...

Jan 2021
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Analyst/Coordinator

The reports from CloudSuite are easy to upload and download and are very robust. We can get all the...

Jan 2021
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Analyst/Coordinator

The customer service people from Infor are always available and very knowledgeable. I have no...

Jan 2021
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CIO

We didn’t have to use Infor much throughout the COVID-19 crisis. We used their technology, and they...

Jan 2021
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CIO

Infor’s service is not very proactive. We find things a lot earlier than the service people do. It...

Jan 2021
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CIO

Our training was done by one of Infor’s subcontractors, and there were some communication gaps. What...

Jan 2021
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CIO

We were in the sales process early on in CloudSuite’s development. So the things we received weren't...

Jan 2021
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CIO

We like CloudSuite’s integration between the different departments. The monthly updates in the...

Jan 2021
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CIO

CloudSuite’s reporting falls short. It needs to have some serious restructuring, planning, and...

Jan 2021
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Analyst/Coordinator

The only deficit that Infor has with cost is for training. To learn how to do things, we have to...

Nov 2020
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Analyst/Coordinator

We have Infor's system integrated with Active Directory and a myriad of other systems. Infor has the...

Nov 2020
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Analyst/Coordinator

The quality of upgrades is good but is not the best. The reason the vendor lost points is for one of...

Nov 2020
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Analyst/Coordinator

The ease of use for end users is dependent on who the end user is. From an employee self-service or...

Nov 2020
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Analyst/Coordinator

There are many times that the vendor can’t solve a problem, and the issue is that instead of calling...

Nov 2020
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Analyst/Coordinator

Infor is pretty good about having support personnel available. For instance, I have an account...

Nov 2020
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Analyst/Coordinator

Prior to the merger, we had regular meetings with all of Infor's executives. Things have changed a...

Nov 2020
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Analyst/Coordinator

With the way the product was built, the manager can submit a request for termination or hire, and...

Nov 2020
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Analyst/Coordinator

If we were using the product and could integrate all of the different modules that we would like to,...

Nov 2020
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Analyst/Coordinator

We have not had any major issues that would require COVID-19-related support. The vendor might be...

Nov 2020
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Analyst/Coordinator

With the merger, I don’t know whether the solution is part of our long-term plans. I am not quite...

Nov 2020
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Analyst/Coordinator

I don’t know that Infor is any better or worse than most other vendors. So far, we put the...

Nov 2020
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Analyst/Coordinator

Compared to a lot of other vendors, Infor avoids charging for every little thing. There are lots of...

Nov 2020
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Manager

CloudSuite is probably not part of our long-term plans because of some internal changes we have...

Oct 2020
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Manager

There is no doubt that we are in a much better place with CloudSuite than we have been. But there is...

Oct 2020
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Manager

We signed off on a statement of work with Infor to fix a specific issue. The issue was around...

Oct 2020
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Manager

If we were looking at solutions now, I probably wouldn't buy CloudSuite. When we adopted the system,...

Oct 2020
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Manager

Most of the time, Infor's updates include issues that we didn't have before, so the week after an...

Oct 2020
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Manager

If we were to implement the Infor software again, things would be done differently because Infor now...

Oct 2020
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Manager

The whole process of putting in requisitions and payment requests is much more modern than what we...

Oct 2020
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Manager

There are some pieces of the supply chain module that are challenging, and the reporting is...

Oct 2020
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Manager

Infor charges us for everything. I have never seen another company that tries to get money out of...

Oct 2020
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Manager

We need training from Infor, and we are trying to figure that out. The training was totally missed...

Oct 2020
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Manager

When we purchased the product, we were told that Infor had mobile applications, but that isn't true....

Oct 2020
(0)
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Manager

Infor's support people are quick to respond to issues and help. They are very responsive, and we can...

Oct 2020
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Manager

We have gotten more high-level calls from Infor than we have cared to receive. But Infor hears us...

Oct 2020
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CFO

I have talked to some other potential clients and some existing clients thinking about upgrading,...

Oct 2020
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CFO

CloudSuite is servicing us well. Our HR staff uses the system effectively. I don't hear complaints...

Oct 2020
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Director

I wouldn’t recommend taking on as many systems at once as we did. We had a very aggressive timeline....

Oct 2020
(0)
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Director

Infor has been a great partner to us for a long time. They are very responsive to anything we need....

Oct 2020
(0)
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Director

The quality of the implementation hinges on the partner. We had some issues that took time to get...

Oct 2020
(0)
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Director

Infor Global Human Resources (GHR) is exactly as Infor sold it. There are automation pieces, and...

Oct 2020
(0)
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Director

The system is great. But I did benefit enrollment with another system, and it was fantastic. Infor's...

Oct 2020
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Director

We don’t use Infor much for training. We do all the training in-house. We didn’t even do training...

Oct 2020
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Director

Infor does a nice job of delivering new technology. They are doing an even better job now than in...

Oct 2020
(0)
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Director

We have a great team. We are in a transition with the team right now, but with anything I need, our...

Oct 2020
(0)
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Director

We have what we paid for. Infor doesn’t charge for everything. Once something is in there, Infor...

Oct 2020
(0)
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CFO

The ROI has been positive. We have made some improvements in efficiency and workflow, and we have...

Oct 2020
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CFO

Infor has helped us to have an ROI. The benefits that we have gotten from their experience in...

Oct 2020
(0)
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CFO

We wanted to redesign some processes in an implementation. That meant completely building new...

Oct 2020
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CFO

The vendor was short staffed in terms of the number of people they had in their organization who...

Oct 2020
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CFO

The system is new in its lifecycle. We are now seeing that the functionality is there, but as we...

Oct 2020
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CFO

Our satisfaction is based entirely on the amount of work that still needs to be done to make the...

Oct 2020
(0)
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CFO

Integration is an area where Infor has tried to be a good partner with us. They integrate well with...

Oct 2020
(0)
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CFO

The tool is a financial general accounting system, so it isn't a difficult system, but we do have to...

Oct 2020
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CFO

I don’t hear about anything that is needed of the support people, but that doesn’t mean the support...

Oct 2020
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CFO

We have had to get pretty specific. Sometimes when we have needed something, Infor has come through...

Oct 2020
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CFO

I know I can get ahold of executives. They call occasionally and check on things. I have a good...

Oct 2020
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Director

The system has had a positive impact for multiple reasons. We don't have a financial ROI; the...

Oct 2020
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Director

Something that has impacted our ROI is the ability to have behind-the-scenes automation set up. With...

Oct 2020
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Director

Going to the new version opened up access to our employees from other places. Previously, when we...

Oct 2020
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Director

We were really excited about the automation. We were fortunate to have an amazing analyst on our...

Oct 2020
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Director

One thing that we did that was really worthwhile was having regular meetings with Infor. They have...

Oct 2020
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Director

The verdict is out about whether Infor is part of our long-term plans. In the back of my mind, there...

Oct 2020
(0)
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Director

It is hard to say whether Infor has kept all of their promises, but most of the time, we are in a...

Oct 2020
(0)
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Director

When we engage with a human from Infor, the service is quite good. However, if we just engage with...

Oct 2020
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Director

Infor's system is new, and the updates are pretty decent as compared to the old system's updates....

Oct 2020
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Director

We had some very significant issues with Infor at the beginning, and we felt like we escalated those...

Oct 2020
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Director

I probably wouldn’t buy Infor’s system again. We have a contract, so we are definitely going to see...

Oct 2020
(0)
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Director

We have gotten to know the Infor support people. We get excited when certain people are assigned to...

Oct 2020
(0)
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Director

My hesitation in recommending Infor is due to our implementation. Things have gotten better since...

Oct 2020
(0)
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Director

In the beginning, Infor was hurrying to get CloudSuite to market so that they could stay competitive...

Oct 2020
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Director

We didn't have a big opportunity to see Infor's implementations services since we used a consulting...

Oct 2020
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Director

The product has become more stable. We don't have nearly the number of outages that we once had....

Oct 2020
(0)
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Director

The one area that we feel Infor needs to improve is their customer support model. We have a customer...

Oct 2020
(0)
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Director

Infor's executives have been very involved. They have gotten better with their support, but there is...

Oct 2020
(0)
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Director

Infor's platform is tightly integrated, so we are able to feed data from one system to another and...

Oct 2020
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Director

We still get unplanned instances of downtime. We are using software, so we understand the downtime,...

Oct 2020
(0)
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Director

There are some things that aren't as user friendly or intuitive as they could be. For example, in...

Oct 2020
(0)
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Director

When we want new technology, we have a voice in its development. Infor wants to partner with us, and...

Oct 2020
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Director

The product has helped our organization. We have been able to come into the twenty-first century and...

Oct 2020
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Director

We do recommend Infor, and we lay out everything honestly. A year ago, we probably wouldn't have...

Oct 2020
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Director

I can see things getting better in the future. As more people come up to v.11, Infor will have more...

Oct 2020
(0)
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Director

Infor has kept their promises. There has been some back-and-forth about some things that were...

Oct 2020
(0)
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Director

Infor could help customers identify staffing models. We struggled early on to identify what we...

Oct 2020
(0)
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Director

Infor has absolutely been supportive during COVID-19. We have had a lot of community support, and...

Oct 2020
(0)
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Manager

I would say that the system has positively contributed to our ROI. When we didn't have the system,...

Oct 2020
(0)
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Manager

Anyone can access the tool. But it takes time and experience to learn how to use. The tool is not...

Oct 2020
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Director

The vendor's phone and web support are good, and things are resolved pretty quickly. We have worked...

Sep 2020
(0)
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Director

The system is good. We have had a lot of issues, and we didn’t have a whole lot of support...

Sep 2020
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Director

The vendor does an update every month. They go out and patch things, and that is scheduled.

Sep 2020
(0)
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Director

I am on the fence in terms of whether the product will be part of our long-term plans. We have a new...

Sep 2020
(0)
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Director

The vendor tries to keep their promises, but we thought we would have more education and support...

Sep 2020
(0)
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Director

I rate the vendor's implementation of the product lower, but part of that was our fault because we...

Sep 2020
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Director

The vendor's training was a huge struggle. They pushed us to go online. The choices for people are...

Sep 2020
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Director

The product works well, and it is good for our end users. I am just not sure how the IT people think...

Sep 2020
(0)
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Director

The system is pretty intuitive. I can figure it out. The system looks different, so it kind of...

Sep 2020
(0)
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Director

The vendor is really good about selling their new technology, but when we are on calls to resolve...

Sep 2020
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CIO

We are looking at the full suite from Infor. There are a few big players out there. We are primarily...

Aug 2020
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VP/Other Executive

I was a little surprised that Infor's internal support team and implementation team cost a bit...

Aug 2020
(0)
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VP/Other Executive

Infor has a very powerful system, but it is set up for people to use all of the modules that Infor...

Aug 2020
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VP/Other Executive

The system has been pretty good. Infor has a good support portal. The only issue I run into is that...

Aug 2020
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VP/Other Executive

We haven't had any issues regarding COVID-19. We aren't using the supply chain management piece, so...

Aug 2020
(0)
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VP/Other Executive

When I set up something in the system, I go through Infor's support portal for any questions that I...

Aug 2020
(0)
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VP/Other Executive

Infor didn't do our implementation. There are system upgrades, and those can be a pain sometimes. I...

Aug 2020
(0)
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VP/Other Executive

I wasn't around during the beginning, but I get the impression that we maybe didn't fully understand...

Aug 2020
(0)
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VP/Other Executive

We have a different product on the HR side, another product on the supply chain side, and Infor's...

Aug 2020
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VP/Other Executive

The product quality is good. Infor does a good job of listening to customers, especially when they...

Aug 2020
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VP/Other Executive

I am going to score the ease of use lower. I have asked to customize some fields in a couple of...

Aug 2020
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VP/Other Executive

In terms of the product functionality meeting our needs, the issue comes back to the lack of...

Aug 2020
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VP/Other Executive

The salespeople have executive as part of their titles, but I wouldn't really consider those people...

Aug 2020
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VP/Other Executive

I have been in some unique situations, and in a few instances, Infor has gone above and beyond to...

Aug 2020
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VP/Other Executive

If an organization were looking for a one-stop shop vendor, I would highly recommend Infor. But on...

Aug 2020
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VP/Other Executive

I am not sure whether the Infor product is the best thing for us. On the implementation side,...

Aug 2020
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Manager

When it comes to receiving our money’s worth, we license the entire suite of products. We could...

Aug 2020
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Manager

I don’t feel like the vendor nickel-and-dimes us. We have a good partnership. The vendor understands...

Aug 2020
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Manager

The vendor touts about the Infor Clinical Bridge product, which is what they use for integration...

Aug 2020
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Manager

We had a lot of issues with our implementation. We were extremely over budget and several months...

Aug 2020
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Manager

The upgrades went well. When partners are involved, there is an added layer of complexity, but there...

Aug 2020
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Manager

We have good contacts at Infor. When we raise concerns, they listen. The vendor brought their...

Aug 2020
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Manager

There is a little room for improvement in terms of the ongoing training. The vendor has online...

Aug 2020
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Manager

Saying that the vendor keeps all of their promises is tough. The vendor sold us the product a couple...

Aug 2020
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Manager

With CloudSuite, there is a new structure for ongoing support, and we have a dedicated client...

Aug 2020
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Manager

Infor’s product has the base functionality that we expected. But Infor seems to be behind other...

Aug 2020
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CIO

We are still trying to get a road map for a multitenant client. We are on a single-tenant client,...

Jul 2020
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CIO

I have had great experiences with the support, and I have had horrible experiences where the support...

Jul 2020
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CIO

Our satisfaction will stay the same and might get a little better if we continue to hound Infor. If...

Jul 2020
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CIO

We have already made a massive investment, and it wouldn't be effective to replace the product. I...

Jul 2020
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CIO

If we argue with Infor, they won't nickel-and-dime us, but they will nickel-and-dime us if they can....

Jul 2020
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CIO

I have heard that Infor's cloud team has a lot of control over support, sales, and other things...

Jul 2020
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CIO

Infor got off on the wrong foot by showing us v.10. Our leaders made decisions based on what they...

Jul 2020
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CIO

We had a health check. Infor sent some consultants out, and we did some work with them. Our team did...

Jul 2020
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CIO

Infor is still lacking from a reporting standpoint. There is a reason why they bought Birst; Infor's...

Jul 2020
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CIO

Infor has their training campus, but their training is abysmal. Infor has a lot of money, so they...

Jul 2020
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CIO

Healthcare is not Infor's primary vertical. Infor, and ERP in general, is in the manufacturing...

Jul 2020
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CIO

CloudSuite isn't a bad product. I don't want to say that I wouldn't recommend Infor to anyone. At...

Jul 2020
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CIO

We have been able to integrate through Infor Clinical Bridge, and we have also integrated using...

Jul 2020
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CIO

Early on, the quality control was horrible. The releases were full of bugs, but now things are much...

Jul 2020
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CIO

Infor doesn't have perpetual inventory in the sense that we can buy additional third-party software...

Jul 2020
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CIO

I like CloudSuite, but I am a tech person. The end users seem to not like the way the system looks,...

Jul 2020
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CIO

Infor is moving to SoHo, which is their new graphical overlay with a new design. The layout is much...

Jul 2020
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CFO

Infor talks a good game, but they don’t come through with what they are talking about. Their system...

Jul 2020
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CFO

Infor hasn’t delivered new technology; I don’t think they have even delivered the old technology. If...

Jul 2020
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CFO

When we put in a ticket, Infor at least responds to it. We sometimes don’t understand what they are...

Jul 2020
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CFO

One of Infor’s executives does regular phone calls with us, but basically all that person wants to...

Jul 2020
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CFO

Infor doesn’t keep all of their promises. They pulled a bait-and-switch approach on us when they...

Jul 2020
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CFO

Infor nickel-and-dimes. There is not a lot of value or freebies there.

Jul 2020
(0)
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CFO

We have struggled tremendously. We tried to increase our inventory and change our par levels, but...

Jul 2020
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CFO

I am not sure that CloudSuite will be a long-term solution for me. I am going to try to squeeze out...

Jul 2020
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CFO

We are getting some improvements with Infor. They came in and did some work with us, but of course,...

Jul 2020
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CFO

Infor doesn’t really help us with upgrades. They just send us documentation and tell us to read it....

Jul 2020
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CIO

We had a third-party implementer who was helping us that really recommended Infor. That implementer...

Jul 2020
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CIO

If we had had a better third-party implementer, better guidance, and the product set up correctly,...

Jul 2020
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CIO

During the implementation, we ran into Infor's complex architecture. They have a single-tenant model...

Jul 2020
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CIO

Infor's system is not part of our long-term plans due to the lack of robust reporting capabilities....

Jul 2020
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CIO

We tried to implement the supply chain piece, but it didn’t make sense for us because most of our...

Jul 2020
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CIO

The system updates are frequent and break things for us every month. Infor had big plans to take a...

Jul 2020
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CIO

Infor's training is not good. I don’t even think they have any. I think we had to develop most of...

Jul 2020
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CIO

Infor is good about not charging for every little thing, but their implementers don’t align with...

Jul 2020
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CIO

The executives are responsive and good about keeping promises. They just are not thoughtful about...

Jul 2020
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Analyst/Coordinator

Our experience with the system is different from when we first started. We had a rough go-live. Some...

Jun 2020
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Analyst/Coordinator

Whether CloudSuite should be purchased again would probably depend on who was asked, but I would say...

Jun 2020
(0)
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Analyst/Coordinator

Infor avoids nickel-and-diming. They actually threw in extra hours for free to help with our...

Jun 2020
(0)
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Analyst/Coordinator

During the implementation, Infor exceeded our expectations in some areas but not all areas. There...

Jun 2020
(0)
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Analyst/Coordinator

The vendor does monthly fixes. The vendor’s support has been absolutely fantastic. We have had a...

Jun 2020
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Analyst/Coordinator

I am always looking for ways to improve our use of the product. There are still going to be ways to...

Jun 2020
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Analyst/Coordinator

By using the product, we have been able to effectively manage our inventory. The system allows us to...

Jun 2020
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Director

Infor's system was designed for manufacturing. Being in the cloud has been a challenge. We have...

Jun 2020
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Director

The major issue was that we brought in a consulting firm that didn't know the system. The version...

Jun 2020
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Director

If I made a purchasing decision again, I think I would be more investigative. The decision to...

Jun 2020
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Director

The best thing that a company can do is what we should have done; we never should have gone with the...

Jun 2020
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CIO

We haven’t really heard from Infor during COVID-19. The vendor hasn’t reached out to us, and we...

Jun 2020
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CIO

Infor hasn’t done a poor job, but they haven’t done a great job; they haven’t done anything. We...

Jun 2020
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CIO

Infor’s support seems very siloed. The support people are very product focused, so when we ask...

Jun 2020
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CIO

Infor has a propensity for nickel-and-diming. To me, nickel-and-diming means getting unexpected...

Jun 2020
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CIO

The current functionality issues are partly our fault and partly the vendor’s fault. We have issues...

Jun 2020
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CIO

The product is new, so things are bumpy. We have to make sure to stay engaged and hold Infor...

Jun 2020
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CIO

We would like more regular strategic meetings with Infor. Infor answers when we call and ask for...

Jun 2020
(0)
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Director

CloudSuite clearly doesn't have a wow factor. It is beyond functional, but there are still some...

Jun 2020
(0)
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Director

Our relationship with Infor is in a way adversarial. Some of the perplexing problems I have are that...

Jun 2020
(0)
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Director

We really don't want to go to a different system and endure the conversion and craziness. One of our...

Jun 2020
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Director

Infor doesn't avoid nickel-and-diming. They like to do that.

Jun 2020
(0)
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