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CloudSuite (ERP) (v.11+) Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
CIO
Service and Support
We didn’t have to use Infor much throughout the COVID-19 crisis. We used their technology, and they...
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CIO
Service and Support
Infor’s service is not very proactive. We find things a lot earlier than the service people do. It...
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CIO
Implementation and Training
Our training was done by one of Infor’s subcontractors, and there were some communication gaps. What...
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CIO
Functionality and Upgrades
We were in the sales process early on in CloudSuite’s development. So the things we received weren't...
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CIO
Interfacing and Integration
We like CloudSuite’s integration between the different departments. The monthly updates in the...
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CIO
Functionality and Upgrades
CloudSuite’s reporting falls short. It needs to have some serious restructuring, planning, and...
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Analyst/Coordinator
Implementation and Training
The only deficit that Infor has with cost is for training. To learn how to do things, we have to...
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Analyst/Coordinator
Interfacing and Integration
We have Infor's system integrated with Active Directory and a myriad of other systems. Infor has the...
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Analyst/Coordinator
Functionality and Upgrades
The quality of upgrades is good but is not the best. The reason the vendor lost points is for one of...
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Analyst/Coordinator
Functionality and Upgrades
The ease of use for end users is dependent on who the end user is. From an employee self-service or...
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Analyst/Coordinator
Service and Support
There are many times that the vendor can’t solve a problem, and the issue is that instead of calling...
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Analyst/Coordinator
Service and Support
Infor is pretty good about having support personnel available. For instance, I have an account...
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Analyst/Coordinator
Relationship
Prior to the merger, we had regular meetings with all of Infor's executives. Things have changed a...
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Analyst/Coordinator
Functionality and Upgrades
With the way the product was built, the manager can submit a request for termination or hire, and...
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Analyst/Coordinator
Functionality and Upgrades
If we were using the product and could integrate all of the different modules that we would like to,...
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Analyst/Coordinator
Service and Support
We have not had any major issues that would require COVID-19-related support. The vendor might be...
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Analyst/Coordinator
Other Observations & Comments
With the merger, I don’t know whether the solution is part of our long-term plans. I am not quite...
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Analyst/Coordinator
Other Observations & Comments
I don’t know that Infor is any better or worse than most other vendors. So far, we put the...
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Analyst/Coordinator
ROI / Cost (care and feeding)
Compared to a lot of other vendors, Infor avoids charging for every little thing. There are lots of...
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Manager
Functionality and Upgrades
CloudSuite is probably not part of our long-term plans because of some internal changes we have...
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Manager
Functionality and Upgrades
There is no doubt that we are in a much better place with CloudSuite than we have been. But there is...
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Manager
Sales and Contracting
We signed off on a statement of work with Infor to fix a specific issue. The issue was around...
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Manager
Functionality and Upgrades
If we were looking at solutions now, I probably wouldn't buy CloudSuite. When we adopted the system,...
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Manager
Service and Support
Most of the time, Infor's updates include issues that we didn't have before, so the week after an...
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Manager
Other Observations & Comments
If we were to implement the Infor software again, things would be done differently because Infor now...
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Manager
Functionality and Upgrades
The whole process of putting in requisitions and payment requests is much more modern than what we...
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Manager
Functionality and Upgrades
There are some pieces of the supply chain module that are challenging, and the reporting is...
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Manager
ROI / Cost (care and feeding)
Infor charges us for everything. I have never seen another company that tries to get money out of...
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Manager
Implementation and Training
We need training from Infor, and we are trying to figure that out. The training was totally missed...
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Manager
Technology
When we purchased the product, we were told that Infor had mobile applications, but that isn't true....
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Manager
Service and Support
Infor's support people are quick to respond to issues and help. They are very responsive, and we can...
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Manager
Relationship
We have gotten more high-level calls from Infor than we have cared to receive. But Infor hears us...
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CFO
Other Observations & Comments
I have talked to some other potential clients and some existing clients thinking about upgrading,...
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CFO
ROI / Cost (care and feeding)
CloudSuite is servicing us well. Our HR staff uses the system effectively. I don't hear complaints...
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Director
Lessons Learned
I wouldn’t recommend taking on as many systems at once as we did. We had a very aggressive timeline....
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Director
Service and Support
Infor has been a great partner to us for a long time. They are very responsive to anything we need....
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Director
Other Observations & Comments
The quality of the implementation hinges on the partner. We had some issues that took time to get...
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Director
Functionality and Upgrades
Infor Global Human Resources (GHR) is exactly as Infor sold it. There are automation pieces, and...
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Director
Other Observations & Comments
The system is great. But I did benefit enrollment with another system, and it was fantastic. Infor's...
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Director
Implementation and Training
We don’t use Infor much for training. We do all the training in-house. We didn’t even do training...
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Director
Technology
Infor does a nice job of delivering new technology. They are doing an even better job now than in...
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Director
Relationship
We have a great team. We are in a transition with the team right now, but with anything I need, our...
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Director
ROI / Cost (care and feeding)
We have what we paid for. Infor doesn’t charge for everything. Once something is in there, Infor...
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CFO
Functionality and Upgrades
The ROI has been positive. We have made some improvements in efficiency and workflow, and we have...
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CFO
ROI / Cost (care and feeding)
Infor has helped us to have an ROI. The benefits that we have gotten from their experience in...
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CFO
Lessons Learned
We wanted to redesign some processes in an implementation. That meant completely building new...
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CFO
Implementation and Training
The vendor was short staffed in terms of the number of people they had in their organization who...
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CFO
Functionality and Upgrades
The system is new in its lifecycle. We are now seeing that the functionality is there, but as we...
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CFO
Functionality and Upgrades
Our satisfaction is based entirely on the amount of work that still needs to be done to make the...
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CFO
Interfacing and Integration
Integration is an area where Infor has tried to be a good partner with us. They integrate well with...
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CFO
Functionality and Upgrades
The tool is a financial general accounting system, so it isn't a difficult system, but we do have to...
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CFO
Other Observations & Comments
I don’t hear about anything that is needed of the support people, but that doesn’t mean the support...
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CFO
Lessons Learned
We have had to get pretty specific. Sometimes when we have needed something, Infor has come through...
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CFO
Relationship
I know I can get ahold of executives. They call occasionally and check on things. I have a good...
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Director
Interfacing and Integration
The system has had a positive impact for multiple reasons. We don't have a financial ROI; the...
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Director
Functionality and Upgrades
Something that has impacted our ROI is the ability to have behind-the-scenes automation set up. With...
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Director
Functionality and Upgrades
Going to the new version opened up access to our employees from other places. Previously, when we...
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Director
Functionality and Upgrades
We were really excited about the automation. We were fortunate to have an amazing analyst on our...
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Director
Relationship
One thing that we did that was really worthwhile was having regular meetings with Infor. They have...
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Director
Other Observations & Comments
The verdict is out about whether Infor is part of our long-term plans. In the back of my mind, there...
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Director
Relationship
It is hard to say whether Infor has kept all of their promises, but most of the time, we are in a...
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Director
Service and Support
When we engage with a human from Infor, the service is quite good. However, if we just engage with...
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Director
Functionality and Upgrades
Infor's system is new, and the updates are pretty decent as compared to the old system's updates....
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Director
Relationship
We had some very significant issues with Infor at the beginning, and we felt like we escalated those...
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Director
ROI / Cost (care and feeding)
I probably wouldn’t buy Infor’s system again. We have a contract, so we are definitely going to see...
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Director
Service and Support
We have gotten to know the Infor support people. We get excited when certain people are assigned to...
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Director
Implementation and Training
My hesitation in recommending Infor is due to our implementation. Things have gotten better since...
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Director
Technology
In the beginning, Infor was hurrying to get CloudSuite to market so that they could stay competitive...
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Director
Implementation and Training
We didn't have a big opportunity to see Infor's implementations services since we used a consulting...
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Director
Technology
The product has become more stable. We don't have nearly the number of outages that we once had....
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Director
Service and Support
The one area that we feel Infor needs to improve is their customer support model. We have a customer...
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Director
Lessons Learned
Infor's executives have been very involved. They have gotten better with their support, but there is...
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Director
Interfacing and Integration
Infor's platform is tightly integrated, so we are able to feed data from one system to another and...
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Director
Functionality and Upgrades
We still get unplanned instances of downtime. We are using software, so we understand the downtime,...
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Director
Functionality and Upgrades
There are some things that aren't as user friendly or intuitive as they could be. For example, in...
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Director
Relationship
When we want new technology, we have a voice in its development. Infor wants to partner with us, and...
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Director
Technology
The product has helped our organization. We have been able to come into the twenty-first century and...
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Director
Lessons Learned
We do recommend Infor, and we lay out everything honestly. A year ago, we probably wouldn't have...
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Director
Relationship
I can see things getting better in the future. As more people come up to v.11, Infor will have more...
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Director
Lessons Learned
Infor has kept their promises. There has been some back-and-forth about some things that were...
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Director
Other Observations & Comments
Infor could help customers identify staffing models. We struggled early on to identify what we...
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Director
Service and Support
Infor has absolutely been supportive during COVID-19. We have had a lot of community support, and...
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Manager
ROI / Cost (care and feeding)
I would say that the system has positively contributed to our ROI. When we didn't have the system,...
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Manager
Functionality and Upgrades
Anyone can access the tool. But it takes time and experience to learn how to use. The tool is not...
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Director
Service and Support
The vendor's phone and web support are good, and things are resolved pretty quickly. We have worked...
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Director
Implementation and Training
The system is good. We have had a lot of issues, and we didn’t have a whole lot of support...
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Director
Functionality and Upgrades
The vendor does an update every month. They go out and patch things, and that is scheduled.
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Director
Functionality and Upgrades
I am on the fence in terms of whether the product will be part of our long-term plans. We have a new...
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Director
Implementation and Training
The vendor tries to keep their promises, but we thought we would have more education and support...
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Director
Implementation and Training
I rate the vendor's implementation of the product lower, but part of that was our fault because we...
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Director
Implementation and Training
The vendor's training was a huge struggle. They pushed us to go online. The choices for people are...
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Director
Functionality and Upgrades
The product works well, and it is good for our end users. I am just not sure how the IT people think...
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Director
Functionality and Upgrades
The system is pretty intuitive. I can figure it out. The system looks different, so it kind of...
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Director
Sales and Contracting
The vendor is really good about selling their new technology, but when we are on calls to resolve...
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CIO
Other Observations & Comments
We are looking at the full suite from Infor. There are a few big players out there. We are primarily...
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VP/Other Executive
Implementation and Training
I was a little surprised that Infor's internal support team and implementation team cost a bit...
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VP/Other Executive
Functionality and Upgrades
Infor has a very powerful system, but it is set up for people to use all of the modules that Infor...
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VP/Other Executive
Functionality and Upgrades
The system has been pretty good. Infor has a good support portal. The only issue I run into is that...
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VP/Other Executive
Service and Support
We haven't had any issues regarding COVID-19. We aren't using the supply chain management piece, so...
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VP/Other Executive
Service and Support
When I set up something in the system, I go through Infor's support portal for any questions that I...
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VP/Other Executive
Implementation and Training
Infor didn't do our implementation. There are system upgrades, and those can be a pain sometimes. I...
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VP/Other Executive
Implementation and Training
I wasn't around during the beginning, but I get the impression that we maybe didn't fully understand...
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VP/Other Executive
Interfacing and Integration
We have a different product on the HR side, another product on the supply chain side, and Infor's...
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VP/Other Executive
Service and Support
The product quality is good. Infor does a good job of listening to customers, especially when they...
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VP/Other Executive
Functionality and Upgrades
I am going to score the ease of use lower. I have asked to customize some fields in a couple of...
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VP/Other Executive
ROI / Cost (care and feeding)
In terms of the product functionality meeting our needs, the issue comes back to the lack of...
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VP/Other Executive
Relationship
The salespeople have executive as part of their titles, but I wouldn't really consider those people...
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VP/Other Executive
ROI / Cost (care and feeding)
I have been in some unique situations, and in a few instances, Infor has gone above and beyond to...
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VP/Other Executive
Lessons Learned
If an organization were looking for a one-stop shop vendor, I would highly recommend Infor. But on...
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VP/Other Executive
Lessons Learned
I am not sure whether the Infor product is the best thing for us. On the implementation side,...
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Manager
Other Observations & Comments
When it comes to receiving our money’s worth, we license the entire suite of products. We could...
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Manager
ROI / Cost (care and feeding)
I don’t feel like the vendor nickel-and-dimes us. We have a good partnership. The vendor understands...
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Manager
Other Observations & Comments
The vendor touts about the Infor Clinical Bridge product, which is what they use for integration...
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Manager
Implementation and Training
We had a lot of issues with our implementation. We were extremely over budget and several months...
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Manager
Functionality and Upgrades
The upgrades went well. When partners are involved, there is an added layer of complexity, but there...
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Manager
Other Observations & Comments
We have good contacts at Infor. When we raise concerns, they listen. The vendor brought their...
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Manager
Implementation and Training
There is a little room for improvement in terms of the ongoing training. The vendor has online...
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Manager
Other Observations & Comments
Saying that the vendor keeps all of their promises is tough. The vendor sold us the product a couple...
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Manager
Relationship
With CloudSuite, there is a new structure for ongoing support, and we have a dedicated client...
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Manager
Relationship
Infor’s product has the base functionality that we expected. But Infor seems to be behind other...
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CIO
Relationship
We are still trying to get a road map for a multitenant client. We are on a single-tenant client,...
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CIO
Service and Support
I have had great experiences with the support, and I have had horrible experiences where the support...
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CIO
Functionality and Upgrades
Our satisfaction will stay the same and might get a little better if we continue to hound Infor. If...
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CIO
ROI / Cost (care and feeding)
We have already made a massive investment, and it wouldn't be effective to replace the product. I...
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CIO
ROI / Cost (care and feeding)
If we argue with Infor, they won't nickel-and-dime us, but they will nickel-and-dime us if they can....
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CIO
Other Observations & Comments
I have heard that Infor's cloud team has a lot of control over support, sales, and other things...
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CIO
Functionality and Upgrades
Infor got off on the wrong foot by showing us v.10. Our leaders made decisions based on what they...
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CIO
Functionality and Upgrades
We had a health check. Infor sent some consultants out, and we did some work with them. Our team did...
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CIO
Functionality and Upgrades
Infor is still lacking from a reporting standpoint. There is a reason why they bought Birst; Infor's...
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CIO
Implementation and Training
Infor has their training campus, but their training is abysmal. Infor has a lot of money, so they...
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CIO
Other Observations & Comments
Healthcare is not Infor's primary vertical. Infor, and ERP in general, is in the manufacturing...
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CIO
ROI / Cost (care and feeding)
CloudSuite isn't a bad product. I don't want to say that I wouldn't recommend Infor to anyone. At...
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CIO
Interfacing and Integration
We have been able to integrate through Infor Clinical Bridge, and we have also integrated using...
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CIO
Functionality and Upgrades
Early on, the quality control was horrible. The releases were full of bugs, but now things are much...
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CIO
Functionality and Upgrades
Infor doesn't have perpetual inventory in the sense that we can buy additional third-party software...
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CIO
Functionality and Upgrades
I like CloudSuite, but I am a tech person. The end users seem to not like the way the system looks,...
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CIO
Future Outlook
Infor is moving to SoHo, which is their new graphical overlay with a new design. The layout is much...
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CFO
Functionality and Upgrades
Infor talks a good game, but they don’t come through with what they are talking about. Their system...
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CFO
Technology
Infor hasn’t delivered new technology; I don’t think they have even delivered the old technology. If...
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CFO
Other Observations & Comments
When we put in a ticket, Infor at least responds to it. We sometimes don’t understand what they are...
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CFO
Relationship
One of Infor’s executives does regular phone calls with us, but basically all that person wants to...
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CFO
Sales and Contracting
Infor doesn’t keep all of their promises. They pulled a bait-and-switch approach on us when they...
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CFO
ROI / Cost (care and feeding)
Infor nickel-and-dimes. There is not a lot of value or freebies there.
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CFO
Service and Support
We have struggled tremendously. We tried to increase our inventory and change our par levels, but...
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CFO
Functionality and Upgrades
I am not sure that CloudSuite will be a long-term solution for me. I am going to try to squeeze out...
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CFO
ROI / Cost (care and feeding)
We are getting some improvements with Infor. They came in and did some work with us, but of course,...
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CFO
Implementation and Training
Infor doesn’t really help us with upgrades. They just send us documentation and tell us to read it....
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CIO
Implementation and Training
We had a third-party implementer who was helping us that really recommended Infor. That implementer...
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CIO
Implementation and Training
If we had had a better third-party implementer, better guidance, and the product set up correctly,...
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CIO
Functionality and Upgrades
During the implementation, we ran into Infor's complex architecture. They have a single-tenant model...
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CIO
Functionality and Upgrades
Infor's system is not part of our long-term plans due to the lack of robust reporting capabilities....
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CIO
ROI / Cost (care and feeding)
We tried to implement the supply chain piece, but it didn’t make sense for us because most of our...
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CIO
Functionality and Upgrades
The system updates are frequent and break things for us every month. Infor had big plans to take a...
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CIO
Implementation and Training
Infor's training is not good. I don’t even think they have any. I think we had to develop most of...
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CIO
ROI / Cost (care and feeding)
Infor is good about not charging for every little thing, but their implementers don’t align with...
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CIO
Other Observations & Comments
The executives are responsive and good about keeping promises. They just are not thoughtful about...
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Analyst/Coordinator
Relationship
Our experience with the system is different from when we first started. We had a rough go-live. Some...
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Analyst/Coordinator
Other Observations & Comments
Whether CloudSuite should be purchased again would probably depend on who was asked, but I would say...
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Analyst/Coordinator
Service and Support
Infor avoids nickel-and-diming. They actually threw in extra hours for free to help with our...
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Analyst/Coordinator
Implementation and Training
During the implementation, Infor exceeded our expectations in some areas but not all areas. There...
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Analyst/Coordinator
Service and Support
The vendor does monthly fixes. The vendor’s support has been absolutely fantastic. We have had a...
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Analyst/Coordinator
Service and Support
I am always looking for ways to improve our use of the product. There are still going to be ways to...
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Analyst/Coordinator
ROI / Cost (care and feeding)
By using the product, we have been able to effectively manage our inventory. The system allows us to...
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Director
Service and Support
Infor's system was designed for manufacturing. Being in the cloud has been a challenge. We have...
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Director
Implementation and Training
The major issue was that we brought in a consulting firm that didn't know the system. The version...
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Director
Lessons Learned
If I made a purchasing decision again, I think I would be more investigative. The decision to...
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Director
Lessons Learned
The best thing that a company can do is what we should have done; we never should have gone with the...
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CIO
Other Observations & Comments
We haven’t really heard from Infor during COVID-19. The vendor hasn’t reached out to us, and we...
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CIO
Relationship
Infor hasn’t done a poor job, but they haven’t done a great job; they haven’t done anything. We...
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CIO
Service and Support
Infor’s support seems very siloed. The support people are very product focused, so when we ask...
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CIO
ROI / Cost (care and feeding)
Infor has a propensity for nickel-and-diming. To me, nickel-and-diming means getting unexpected...
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CIO
Functionality and Upgrades
The current functionality issues are partly our fault and partly the vendor’s fault. We have issues...
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CIO
Other Observations & Comments
The product is new, so things are bumpy. We have to make sure to stay engaged and hold Infor...
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CIO
Relationship
We would like more regular strategic meetings with Infor. Infor answers when we call and ask for...
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Director
Functionality and Upgrades
CloudSuite clearly doesn't have a wow factor. It is beyond functional, but there are still some...
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Director
Relationship
Our relationship with Infor is in a way adversarial. Some of the perplexing problems I have are that...
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Director
Other Observations & Comments
We really don't want to go to a different system and endure the conversion and craziness. One of our...
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Director
ROI / Cost (care and feeding)
Infor doesn't avoid nickel-and-diming. They like to do that.
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CFO
Service and Support
We have a customer support representative, and we have regular calls with that person. When we want...
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CFO
ROI / Cost (care and feeding)
We have sunk seven figures into this hunk of junk. There is just so much cost in the base system...
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CFO
Functionality and Upgrades
I give CloudSuite a very low rating for its overall quality. It has just been really bad.
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CFO
Functionality and Upgrades
I am not very happy. I feel that we were sold a different product than we ended up with. CloudSuite...
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CIO
Technology
We are disappointed with Infor and with the software in general. Infor has stepped up as a partner...
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CIO
Functionality and Upgrades
One of the problems with Infor is that their customers have to take monthly updates. We don't have a...
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CIO
ROI / Cost (care and feeding)
Infor’s system is very expensive, but Infor is more knowledgeable than the rest of the market when...
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CIO
Technology
I would not buy CloudSuite again because of its usability, Infor’s mobile applications, and the...
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CIO
Service and Support
When it comes to support, Infor supports only what is out of the box. For clients that use...
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CIO
Win/Loss - Why they were selected (by current clients)
At the time, Infor did not do their own consulting work and implementations. We selected from a list...
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CFO
Service and Support
We implemented a report-writing bolt-on because we couldn’t get the reports in a meaningful or...
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CFO
Other Observations & Comments
CloudSuite provides solid performance. We do not have any real issues. We continue to learn more...
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CFO
Relationship
I don’t deal with Infor's executives. We have a new client results executive, but I would like the...
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CFO
ROI / Cost (care and feeding)
Infor does nickel-and-dime us. We had some surprise expenses that we were questioning, but when we...
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