Infor CloudSuite Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Relationship
I really feel like Infor is trying to listen to their customers and adjust. The vendor supports...
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Loyalty
When we went with Infor, I wish that we had done a better job of evaluating other tools. We didn't...
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Product
Infor CloudSuite is complex. Seasoned users are in a much better place than novice users. The...
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Relationship
Our customer success executive at Infor is really responsive, and they have tried to give us other...
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Relationship
The problem with Infor’s executive involvement is that the vendor continues to lose people at the...
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Product
I have been in this space for a long time. I would never recommend an ERP system. All of the systems...
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Relationship
We are trying to make Infor our strategic partner. I have recently been assigned a new managing...
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Culture
We had some issues with Infor's Birst product. It was a bad bill of goods, so the vendor's promises...
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Product
We are finding that Infor’s base product has some shortcomings. Mostly I find that in our...
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Value
I don’t think Infor tries to avoid charging for every little thing. I wouldn't say there are hidden...
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Relationship
Infor’s consulting services aren't proactive. As of late, we have partnered with Infor to do a...
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Operations
I joined all of the training for our recent implementation, and it was well done. I haven't heard...
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Product
Infor CloudSuite’s support of our integration or interoperability goals is poor. We still find that...
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Operations, Product
I have worked with Infor for many years, and they don't do the upgrades and the cumulative updates...
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Relationship
I don't use Infor’s support very often, but I do understand a couple of things that are issues. One...
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Product
Infor CloudSuite works and does what it is supposed to do as an ERP system. We appreciate that the...
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Operations, Product
Performance has been an ongoing struggle with Infor CloudSuite. The transition from our last...
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Operations
Before we switched to Infor CloudSuite, our old system was less proprietary, so there was a lot more...
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Relationship
Infor could really improve by sharing success stories and specific examples from other customers....
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Relationship, Operations, Product
I think there can be improvement in Infor CloudSuite from a control perspective. Because the...
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Product
We can't get canned reports in Infor CloudSuite, so we have to customize every single report. We...
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Loyalty, Operations
The whole intention of moving to Infor CloudSuite was to help streamline things and make them go...
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Relationship
We have had tickets open with Infor for months, and we go back and forth through email and lose a...
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Loyalty, Relationship
There are a lot of things that need to be fixed, and people are frustrated. We are working with the...
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Relationship, Operations
Infor has experts, so they should know how their system works, but they have gaps in understanding...
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Relationship, Product
Infor CloudSuite can do all the things we need. For example, our team loves the inventory tool. It...
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Operations, Product
We would like more help with major upgrades for Infor CloudSuite. The upgrades are intense for small...
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Operations
It would be helpful if Infor pushed more education. They say they can come on-site, but they should...
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Operations
The success of our implementation is a reflection of a few things. At some point in time, we went to...
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Product
From a product perspective, things are going pretty well. But I can't believe that in 2024, as an...
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Operations, Product
There were some growing pains and some setup issues that were our fault. With better testing, some...
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Product
The payroll piece just works flawlessly. Getting there was a bit of a lift because there are so many...
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Product
Infor CloudSuite is clunky, and sometimes there is a button in the left-hand corner, but it isn't...
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Product
The system is in the cloud and is managed by Infor. They have some type of reporting system that we...
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Product
Infor CloudSuite has flexibility and the ability to tailor it to do things and bolt on additional...
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Operations
Infor has delivered a lot of new functionality in the last couple of years. I can't really complain...
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Culture, Loyalty, Value
Whether I would recommend the product would really depend on what someone was looking for. If they...
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Relationship, Product
Infor CloudSuite is not as flexible in its roles as our previous system was. An approver can only...
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Operations
The implementation of Infor CloudSuite went very smoothly, and it is very good at keeping checks and...
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Operations, Product
The screens in Infor CloudSuite are not very intuitive and can be a little confusing. For example,...
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Operations
Most of the training from Infor follows a train-the-trainer model. The training is all internal once...
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Product
Infor CloudSuite is meeting a need, but it is not meeting it as efficiently as it could. There are...
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Value
Infor charges a lot for anything outside the delivered platform, like configurations. Anytime we...
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Operations
There is a trend with Infor implementations. Whenever there is an upgrade or we have to implement...
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Operations
Infor has a very nice training platform. Lately, they also have quite a few free training courses on...
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Culture
Infor’s salespeople promise everything, but there have been a few items that we want to implement...
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Loyalty, Product
Infor is doing semiannual releases now instead of monthly releases. We have found the updates a lot...
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Culture, Product
A lot of people say Infor CloudSuite is click heavy, but overall, people are pretty happy with the...
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Loyalty, Relationship
We don't really know where Infor is going long term. We usually get a road map for the next release,...
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Relationship
Infor’s support has gotten a lot better, but everything depends on who we get. Sometimes they are...
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Relationship, Product
We used to have an Infor CSM that was really good, but now we cannot find one that works well for...
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Operations
Infor requires an implementation partner to put the system in, and there are no standards. The...
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Operations
The end-user training documentation was not very good. Depending on the module, we started from...
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Operations
We have been live for some time and are not using the tool to the fullest. Our implementation...
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Loyalty
I like that the system is integrated and that our data is all there. I like that we are going to get...
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Loyalty, Relationship
Unfortunately, our marriage with Infor is not going too well. We are still using the product, and we...
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Loyalty, Relationship
We are pessimistic about Infor, and I don't see us staying for the long term with them. There is a...
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Loyalty, Relationship
Infor's biggest challenge is that they are behind the eight ball in terms of where they need to be....
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Product
We need better reporting, and Infor has made promises regarding this but has not delivered. The...
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Relationship
My likelihood of recommending Infor CloudSuite depends. If someone doesn’t have a strong technical...
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Operations, Product
I'm sure Infor CloudSuite can support our integration goals. I lack folks who understand the data to...
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Product
Infor CloudSuite is an excellent product. We really love the supply chain module and its alignment...
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Relationship
Infor’s support is awful. If we submit a ticket, we have to be very specific about what we are...
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Culture
Infor shows customers the in-a-perfect-world end product. That is where Infor lacks in their sales....
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Product
The end users don't like the GUI of Infor CloudSuite. They get used to it. Infor calls the screens...
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Loyalty, Product
We have some challenges. Some of them have to do with some of our financial reports. However, the...
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Operations
The quality and effectiveness of Infor’s training is terrible. An ideal training program would...
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Relationship
It seems all I do now is send tickets to make all the technical work occur. Someone who has...
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Relationship
Infor is pretty good with proactive service. I have the contact information for all the people who...
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Culture, Loyalty, Value
How well Infor CloudSuite is driving tangible outcomes is split in the middle. Our supply chain team...
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Value
In terms of the product giving us our money’s worth, we are doing well. We have a screaming deal....
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Relationship, Operations
I think that Infor needs to stress the continuity of the client relationship. They have to be...
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Product
Ordering in Infor CloudSuite is much easier than in other programs. We are able to trace invoices,...
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Operations, Product
Infor could improve the ease of use in Infor CloudSuite. Once people learn Infor CloudSuite, it is...
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Loyalty, Loyalty, Relationship, Relationship
There is a new technology forum where Infor is road mapping the future state of Infor in terms of...
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Relationship, Relationship, Operations, Operations
Infor has been a very good partner for us. They led our implementation. Things are going very well....
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Relationship, Operations
Infor is working on automation a lot. I would certainly recommend the product and the vendor. We are...
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Operations, Product
The upgrades are automatic, so we need to be really good about testing those ahead of time and...
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Relationship, Operations, Product
When we went live on the system, Infor CloudSuite wasn't ready, and a lot of things in the system...
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Relationship, Product
We run into a lot of strange, unique issues with Infor CloudSuite, so there are times when we get...
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Operations
I would tell a friend that the system has gotten much better than it was when we first started on it...
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Relationship
Infor’s customer success managers are empowered to pull in whoever they need to from any area. If we...
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Loyalty, Operations
There is always more to be done on the training side of Infor CloudSuite, and Infor has gone through...
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Loyalty, Relationship, Product
Infor has done a lot of improvements on release notes and the upgrade process, and they have also...
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Relationship, Product
Sometimes things with Infor happen a little too fast or need to be separated. Bug fixes should be in...
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Operations, Product
Infor has done a lot with navigation, but there are still some minor, kludgy things that are...
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Relationship
The availability of Infor’s support team is quite good, depending on the issue that we have. If we...
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Relationship, Operations, Product
Infor has focused a lot on the user experience in terms of how people get to things and what users...
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Product
Infor’s documentation needs to go a little deeper. They have improved the documentation over time,...
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Product
There is a lot of flexibility in Infor CloudSuite on the finance and GL side where we have what...
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Relationship
Infor CloudSuite can be a lot sometimes. It is a large system. And it is the client’s challenge to...
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Loyalty, Product
The thing Infor is doing well is investing in future technology, such as analytics and machine...
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Relationship, Operations
Infor values customer input highly, and there are many opportunities for customers to get involved....
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Culture, Loyalty, Operations, Product
In a broad sense, the vendor wasn't quite ready to move their product to the cloud. It was really...
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Relationship, Product
One large challenge I have had with the vendor is that the product doesn't work. The other challenge...
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Operations
We thought it would be easy to scan supplies with the product, but that has not been the case. That...
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Product
We wanted to recreate the workflows that we had with our previous vendor in Infor CloudSuite, but...
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Relationship, Product
We made some strides to make some things better in Infor CloudSuite, but we haven't seen those...
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Value
Infor doesn’t charge for every little thing. There are things that they have looked at and realized...
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Operations
Infor is working on ongoing training, and they recently rebranded their learning, but it is still a...
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Relationship, Operations
It is super hard to get to anything in Infor’s support platform. We can't have our instance and...
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Relationship
Infor’s support has really come a long way from when they would just close out tickets for no...
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Culture, Value
Infor CloudSuite was really cheap, so we are getting our money's worth and what we paid for. The...
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Loyalty
If Infor were to actually do everything that they say they can do, I think our satisfaction could...
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Relationship
Infor has a rare gem in their innovation insights department. They basically take whatever our...
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Relationship, Relationship, Relationship
We have a customer success executive at Infor, but I don't know that they are in the C-suite per se....
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Relationship, Relationship, Relationship, Product, Product, Product
We don’t really have too many integrations with Infor CloudSuite in the grand scheme of things, but...
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Loyalty, Loyalty, Loyalty
We were unhappy with our former HR payroll vendor, so our management looked at our platforms and...
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Relationship, Relationship, Relationship, Product, Product, Product
Part of Infor’s challenge, as with any cloud vendor who is not managing their own infrastructure, is...
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Operations, Operations, Operations
Training with Infor CloudSuite has been better this year with the Infor U program. Out of the...
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Product
Infor CloudSuite is clunky and too complicated. The buttons aren't self-explanatory. We try to look...
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Relationship
The executives at Infor come and go. I couldn't even say who my point person is. When KLAS chimes...
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Loyalty, Operations
During implementations of Infor CloudSuite, we find it challenging to make upgrades at the same time...
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Relationship
Getting Infor's attention has taken a lot of muscling. People on the front line appear to follow a...
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Relationship
We would like the vendor to recognize when there is a problem and let folks know. If there is a...
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Product
I would tell friends or peers looking at Infor that the old core systems of finance and supply chain...
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Loyalty, Value
We are very pessimistic about the future of Infor CloudSuite, and that goes back to the merger of...
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Relationship, Value
We would like to see more improvement from Infor in the future. We want more accountability so that...
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Relationship, Operations
We have worked with some really good technical folks from Infor. Infor understands the relationship...
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Operations
The implementation process with Infor has been a disaster. We do not receive a lot of training from...
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Relationship, Operations
Infor has been proactive and visionary in terms of what is going to happen and what will or won't...
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Operations
The implementation was lacking. We had just come off an implementation of another product where the...
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Product
Infor CloudSuite’s functionality is good. The supply chain and finance areas are very strong. The HR...
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Relationship
We have Infor’s executives with us whenever we need them.
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Product
The software is functioning, but because of the way we implemented it, we are not as efficient as we...
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Operations
When we transitioned to the product at the go-live, Infor worked very well, and they were very...
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Product
CloudSuite’s integration is something that makes it stand out against some of its competing...
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Loyalty, Relationship
Historically, we have considered Infor a partner. Infor is listening to us, and they are moving...
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Loyalty
I wish that we had shopped the market a bit because I am hearing a lot about different options that...
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Loyalty, Product
The product’s user interface still leaves a bit to be desired. Infor says that they are working...
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Relationship
The person that is our account manager is excellent. Oftentimes we have to involve them if things...
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Product, Value
After our first open enrollment process on the CloudSuite platform, we saw the percentage of...
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Product, Value
We don't see Infor CloudSuite crashing all the time. The system is fairly stable. There have been...
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Loyalty
Infor is definitely bringing new technologies forward. The vendor is working on a module for labor...
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Operations
One module implementation had some rockiness, but now, we are seeing better implementation services...
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Product
We have been able to replace a lot of systems with Infor's modules. The different modules are very integrated....
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Relationship
Infor’s customer support model is to have the next available agent troubleshoot things. Not every...
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Relationship
We often see messages coming out before we see an impact on the product because Infor is monitoring...
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Relationship, Operations
Infor brings good people to the team, and the people know the specifics of the modules. The people...
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Product
Being a multitenant customer really does bring feature functionalities quicker because we just don't...
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Culture, Value
Infor is good at charging what they commit to charging. But the vendor does keep track of every...
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Product
I don't have a full picture of the care and feeding of the system. I have to manage more involved...
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Product, Product
Infor CloudSuite is a very nice change from where we were with Lawson. In terms of ease of use, the...
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Loyalty, Loyalty, Product, Product
We are looking for a comprehensive reporting data model and reporting tools that are easier to...
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Relationship, Relationship
Infor sometimes attempts to draw the line between support and consultative services. The vendor is...
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Relationship, Relationship
We escalate items to Infor if there are things that our implementation partners need help with, and...
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