CloudSuite (ERP) (v.11+)
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Niel Oscarson
Customer Insights Director
KLAS Customer Insights Director - Niel Oscarson
 
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User Commentary

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CIO

CloudSuite will have things in the future, especially on the HR payroll side, that weren't going to...

Apr 2022
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CIO

We have an implementation package that isn't so nitty-gritty that the vendor comes back with every...

Apr 2022
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CIO

Multitenant cloud systems are really hard to upgrade. We stumbled a bit out of the gate with the...

Apr 2022
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CIO

Infor relies on AWS, and when AWS has outages, we have outages. The system's responsiveness and...

Apr 2022
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CIO

A couple of particular functions have left a very bad taste in our mouths, but by and large, people...

Apr 2022
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CIO

The approval workflows sometimes used to be a little funky, but we improved those. The previous...

Apr 2022
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CIO

One of our executives had a high expectation for certain standard financial reporting within the...

Apr 2022
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CIO

We have a traditional support dynamic with the vendor. When we go into the support queue, we get...

Apr 2022
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CIO

The vendor does a really good job of identifying when they think there is a problem in the system...

Apr 2022
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CIO

If our other system hadn't been at the end of its life, I don't think we would have gone through the...

Apr 2022
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Director

At a KLAS summit in the past, KLAS identified some gaps for Infor. However, that process fell apart...

Mar 2022
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Director

Infor's biggest issue is with reporting. They have many tools, and those tools give them...

Mar 2022
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Director

We aren't getting the data that we need from the system right now. In the future, we will finally be...

Mar 2022
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CIO

CloudSuite works really well. We like it. Infor brings a lot of new technology to the table.

Mar 2022
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CIO

The system's functionality around reporting, analytics, and general modules is sometimes lacking in...

Mar 2022
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CIO

Infor's people are very attentive, and we make sure that we have frequent cadence with them to...

Mar 2022
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CIO

Infor’s support is lacking. Infor needs to do a better job of understanding and resolving client...

Mar 2022
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CIO

Infor still has way too many updates. They need to reduce the number of updates down to maybe...

Mar 2022
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CIO

Infor’s cloud service works really well. We have only had one outage, so we haven’t had many issues...

Mar 2022
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Director

When we launched the product, we didn't get the training that we needed for our staff members. We...

Mar 2022
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Director

Project implementation teams work on deadlines, and they need a certain level of communication with...

Mar 2022
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Director

When we first started with Infor, customers worked with an offshore service delivery manager and a...

Mar 2022
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Director

The core functionality of the system is stable, and it works, but the reporting is atrocious. Any...

Mar 2022
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Director

The vendor acknowledges that the product has not delivered well for benefits, but that...

Mar 2022
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Director

We have spent a lot of money on the system and haven’t gotten anything back yet. In the future,...

Mar 2022
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Director

Infor has been going through some restructuring. They laid off a good chunk of their workforce. They...

Mar 2022
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Director

Recently, we did an assessment of the product and found that there were a lot of functionalities...

Mar 2022
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Director

It feels like Infor is somewhat of a partner. They have been transparent, and they have been meeting...

Mar 2022
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CIO

I think we are going to be on Infor's system for a while. I don’t see us making a huge jump to...

Mar 2022
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CIO

It is hard to say whether I would buy CloudSuite again because any comparable solutions out there...

Mar 2022
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CIO

The system's interoperability is working fine as far as data sharing and things like that. The...

Mar 2022
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Director

Our HR people probably wouldn't choose CloudSuite again, but anyone else in our organization would....

Mar 2022
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VP/Other Executive

We have a good relationship with Infor. Their executives tend to be responsive to our requests.

Jan 2022
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VP/Other Executive

I like that CloudSuite is an integrated application that will receive regular updates when running...

Jan 2022
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VP/Other Executive

Infor's implementation approach is to use implementation partners. There is always a level of...

Jan 2022
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VP/Other Executive

It would be beneficial if Infor could figure out how to have more of a seat at the table when their...

Jan 2022
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VP/Other Executive

It would be beneficial if Infor could empower their technical support people to optimize the system...

Jan 2022
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Manager

Infor has been a great vendor to work with. When we present enhancements, Infor is very good about...

Dec 2021
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Manager

In our old system, we could use SQL to extract data, and that is not there in Infor's system....

Dec 2021
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Manager

The payroll module has been fantastic. It is faster than the old system. There has been a big...

Dec 2021
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Manager

Something I tell people who are considering moving to this platform is if they can maintain their...

Dec 2021
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Manager

Things with Infor have actually gotten much better since we last talked with KLAS. Everything we...

Dec 2021
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Manager

The vendor could improve communication around what is changing and what the updates will be. It is...

Dec 2021
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Manager

The vendor does give us opportunities to hear what is on the road map for enhancements. They give us...

Dec 2021
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Manager

Infor has owned up to some of the things they weren’t doing very well a few years ago. Things have...

Dec 2021
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Analyst/Coordinator

We don't have to pay for updates to CloudSuite. Infor covers those updates automatically.

Nov 2021
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Analyst/Coordinator

Infor could simplify their documentation and provide us with more free, easy-to-understand courses....

Nov 2021
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Analyst/Coordinator

We have a lot of integration options with systems that are downstream from CloudSuite. Those...

Nov 2021
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Analyst/Coordinator

CloudSuite is very intuitive. The only complaint that we get about it is from our recruiting...

Nov 2021
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Analyst/Coordinator

One of the changes that Infor has made has been an increase in phone communication between their...

Nov 2021
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Analyst/Coordinator

We haven't had the time or money to build the product out as robustly as we would like to, but the...

Nov 2021
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Manager

The system is very flexible and easy to configure. The end users can change it, and add to it as...

Oct 2021
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Manager

We have a regular call with the vendor to review open tickets. Those calls are quite good, and the...

Oct 2021
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Manager

Some things from Infor are quite easy to use, but we have gotten a lot of complaints about other...

Oct 2021
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Manager

The vendor is very well embedded in our company. We do like the system's user interface. Once we get...

Oct 2021
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Manager

Our implementation was very rough. I have no doubt that if someone implemented what we did now, they...

Sep 2021
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Manager

We are moving away from the product. Because of our experiences, Infor would have to make a really...

Sep 2021
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Manager

The vendor's cumulative updates have been almost painless. In the early days, we would scramble for...

Sep 2021
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Manager

If I had been asked a year ago whether the vendor nickel-and-dimes, I would have said that Infor...

Sep 2021
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Manager

The vendor has been very supportive of us with our challenges. Now that we have been pulled on a...

Sep 2021
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Manager

We are pretty much implementing all the CloudSuite components. We also have the user adoption...

Sep 2021
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Manager

Some of the CloudSuite components have been live for a while, but we keep feeling like we are...

Sep 2021
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Manager

Infor is consistent in their pricing. Their product is considerably more cost effective than the...

Sep 2021
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Manager

We have significant executive support from Infor right now. It was a little hard to get to. We had a...

Sep 2021
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Manager

We frequently do referrals. CloudSuite is a good product. Part of why we would recommend Infor is...

Sep 2021
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Manager

Infor's support, library, documentation, training portals, and things like that have improved...

Sep 2021
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Manager

We have quarterly sessions where we collaborate with different hospitals and Infor leaders. There...

Sep 2021
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Manager

The vendor's training is great. It has advanced. I love their training, and I have no complaints...

Sep 2021
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Manager

I would like to see more improvements from the vendor. Their support is good, but when we need...

Sep 2021
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Manager

A lot of software companies are building out their ERP systems and designing various solutions, but...

Sep 2021
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Manager

With HR technology, Infor could focus more on having user groups sessions and sessions where clients...

Sep 2021
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VP/Other Executive

The product is maturing, and we would like to see some focus and maybe a different cost model...

Aug 2021
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VP/Other Executive

For clients who are going to purchase CloudSuite, it seemed that we had to pick and choose in order...

Aug 2021
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VP/Other Executive

We needed to modernize our ERP platform, and Infor seemed to have the capability for what we needed....

Aug 2021
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VP/Other Executive

Not all of the product was mature. For instance, we are now implementing the talent component of it....

Aug 2021
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VP/Other Executive

Infor is working on integrating CloudSuite with our EMR. They have made a lot of progress over the...

Aug 2021
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VP/Other Executive

Some of Infor’s modules just aren't robust enough yet. But directionally, they are headed to the...

Aug 2021
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VP/Other Executive

Infor keeps most of their promises. They have mostly been maturing the product with the things...

Aug 2021
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VP/Other Executive

The area Infor is still lacking is an internal implementation arm; Infor doesn’t provide their own...

Aug 2021
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VP/Other Executive

Even though Infor’s coders and programmers know the system, they don’t really have an internal...

Aug 2021
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CIO

Infor has a great product suite. I don’t have any issues. It is a subscription model, so Infor...

Jul 2021
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CIO

I always have the perspective that software doesn’t need to outstrip the capabilities of the...

Jul 2021
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Analyst/Coordinator

Infor is one of our better vendors that we work with in terms of their willingness to work on some...

Jul 2021
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Analyst/Coordinator

We are on Infor's multitenant cloud, so with the monthly updates and the access to the latest...

Jul 2021
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Analyst/Coordinator

There are some areas that are lacking on the reporting side that the vendor is actively working to...

Jul 2021
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Analyst/Coordinator

The biggest switch between our old product and the cloud was a missing screen that the finance team...

Jul 2021
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Director

The initial CloudSuite training was very limited when we went live. Subsequently, Infor has done a...

Jun 2021
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Director

One of the gaps that I have heard consistently from people looking at Infor is with the delivered...

Jun 2021
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Director

From a leadership perspective, our experience has been really good. Infor continues to be willing to...

Jun 2021
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Manager

CloudSuite is visually appealing and accessible in any environment in a secure manner. In addition,...

Jun 2021
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VP/Other Executive

We know that CloudSuite is not the best product on the market, and we knew that going into things....

Jun 2021
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VP/Other Executive

Infor tries to keep their promises. Things don't always come out in the way we want them to, but...

Jun 2021
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VP/Other Executive

Infor is really trying. Things are getting better, but we just have to keep going. That is the...

Jun 2021
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Manager

We have a lot of models, and I am very happy with them. CloudSuite is a great ERP system that talks...

Jun 2021
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VP/Other Executive

There are blatant misses and too many workarounds in CloudSuite. We should be able to do a 401(k)...

Jun 2021
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VP/Other Executive

Infor is not investing in their expense reimbursement module, and that shows.

Jun 2021
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VP/Other Executive

We keep finding issues, and it takes forever for them to be fixed. We sometimes feel that we have to...

Jun 2021
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Director

Infor still has some products that are not up to par. Within CloudSuite, the IDM, lease management,...

Jun 2021
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Director

The involvement from Infor’s executives is going up and getting better.

Jun 2021
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Director

One of the things Infor identified in their recent summit was that from an implementation...

Jun 2021
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Director

One thing that is a rather large issue for us is that Infor's support model is not what it needs to...

Jun 2021
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Director

The SLAs in CloudSuite are nonexistent. Infor can’t measure them or report on them. I have asked...

Jun 2021
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Manager

The Joint Commission has a requirement saying that downtime has to be scheduled to impact things the...

Jun 2021
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Manager

CloudSuite is a very robust, complex application. In many cases, it is overly complex. There are...

Jun 2021
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Manager

Ultimately, Infor keeps their promises but not within the timeline. Support tickets can take two or...

Jun 2021
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Manager

The way Infor did training was just backward. They basically just gave us the assignment and...

Jun 2021
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