Infor Healthcare Solutions Suite (v.10 and below)
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Niel Oscarson
Customer Insights Director
KLAS Customer Insights Director - Niel Oscarson
 
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VP/Other Executive

The training classes from Infor are pretty good. We always get what we need when it comes to interoperability....

May 2022
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Director

Infor no longer supports our version of the product. To get the support we need, we would have to...

Apr 2022
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Director

The system is user friendly, but we can't get the system to our end users anymore because of...

Apr 2022
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Director

The vendor no longer supports our product, so the executive involvement is not there. One feature...

Apr 2022
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CIO

We had to step outside of Infor's system to do bolt-ons or use Excel spreadsheets just to track PTO...

Mar 2022
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CIO

One of Infor’s successes is that we were able to use bolt-on third-party solutions pretty easily...

Mar 2022
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CIO

I don't know that I have talked to an Infor executive in several years. I don't even know who my...

Mar 2022
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CIO

Infor's system didn't deliver the functionality we needed. The version we were on didn't keep up...

Mar 2022
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VP/Other Executive

The good thing about Infor is that we have a lot of flexibility in terms of customization in both...

Mar 2022
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VP/Other Executive

One bad thing about the product is that it is pretty modular. We probably still need a lot of...

Mar 2022
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VP/Other Executive

If we had to make a buying decision, we would probably go with Infor again. We know that most...

Mar 2022
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Manager

Infor is moving everyone to CloudSuite. A few months ago, I would have rated the vendor's training...

Mar 2022
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Manager

The vendor's support model is really robust. I never have to get on the phone with their people. I...

Mar 2022
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Analyst/Coordinator

Working with the Infor solution is often painful. In the past, we used a really old-school program,...

Feb 2022
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Analyst/Coordinator

We have found a lot of issues with the Infor software. For some reason, the system looks at an item,...

Feb 2022
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Analyst/Coordinator

Infor's system is cumbersome but adequate, and it meets our needs. It takes multiple steps to look...

Feb 2022
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CIO

There are better products out there that are truly web based and have better integration that I...

Feb 2022
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CIO

I don't know whether the issue is Infor's fault or the third-party company we contracted with to do...

Feb 2022
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CIO

The biggest issue for end users is onboarding. The app is very difficult to navigate, especially...

Feb 2022
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CIO

Infor’s support people are responsive, but their actual solution takes forever. Our staff members...

Feb 2022
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VP/Other Executive

My initial struggle with Infor was that there was no customer service or support from them. They...

Feb 2022
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VP/Other Executive

Infor's customer service and support are reactive. It is very difficult to find someone in Infor's...

Feb 2022
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Director

Infor's support is rock solid right now. When I ask a question, the support people know the answer.

Feb 2022
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Director

The system integrates with everything.

Feb 2022
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Director

Infor gives us quite a bit of free service if an issue is their fault.

Feb 2022
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Director

Infor's sweet spot is supply chain management. Their system is built for healthcare. Every other...

Feb 2022
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Director

Fixes do not break other things in the product. This product is way more stable than another Infor product....

Feb 2022
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Director

The HR side of Infor's system has so many bugs. Every single time we add something, something else...

Feb 2022
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Director

The quality of the product is the issue. One job takes much longer to run than it should. If the...

Feb 2022
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Director

We moved away from the product because of its usability, and we had challenges maintaining the...

Feb 2022
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Director

We have been using the product so much, and there is nothing new coming, so all the outcomes are...

Feb 2022
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VP/Other Executive

Once Infor realized we were evaluating other solutions, they paid a lot more attention to us...

Jan 2022
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VP/Other Executive

In the last couple of years, Infor has made a concerted effort, and we have seen that effort in...

Jan 2022
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Manager

We need to go to the next version of Infor Human Resource Management. We have been on the same chart...

Jan 2022
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Manager

We have never been very happy with Infor's support. Even after escalating a ticket, we have to...

Jan 2022
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Manager

Infor is good at sending us critical notifications. If Infor identifies a critical bug that will...

Jan 2022
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Manager

In the last few years, Infor has been more focused on clients than they have ever been. They are...

Jan 2022
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VP/Other Executive

In the last 12 months, we looked at how many times the system was down, and it was more than twice...

Jan 2022
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Manager

At times, Infor turns solution fixes into billable opportunities. We feel like that shouldn't be the...

Jan 2022
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Manager

We haven't had much success when we have signed up for Infor's education. Sometimes, there are...

Jan 2022
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Manager

We have used the product for many years, and it is doing well. We can get the information we need...

Jan 2022
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Manager

Infor's system is easy for our end users to use and train on. We always have good consultations with...

Jan 2022
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Manager

Infor has been saying that all of their areas want a more Amazon-like experience for their end...

Oct 2021
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Manager

We tend to get a pretty good response when we go to Infor’s help desk or call their support people....

Oct 2021
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Manager

We are not contacting Infor’s support that often anymore. We don’t have as many tickets anymore, but...

Oct 2021
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Manager

A lot of the Lawson values have not carried over to Infor. Infor is a bigger moneymaking machine....

Oct 2021
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Manager

We haven't done much with Infor during the last few years. We knew we were going to make a decision...

Oct 2021
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Manager

Infor offers Infor Clinical Bridge with our EMR, but that doesn't work for us because of our setup....

Oct 2021
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Manager

We are moving away from this solution soon and to a different solution that is more updated and is...

Oct 2021
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Manager

Infor has made their user conferences too political. They have a political agenda, and some of their...

Oct 2021
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Manager

There were times when we asked the vendor questions and were told that we needed someone from...

Oct 2021
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VP/Other Executive

There are a couple of things that the product doesn't have. Invoice automation and document...

Sep 2021
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VP/Other Executive

Our Infor solution has the majority of the functionality needed to support us. We have been running...

Sep 2021
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VP/Other Executive

On the finance side, some of the general ledger integration processes are fairly manual and tedious....

Sep 2021
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VP/Other Executive

The level of executive involvement really depends. When we are doing an implementation, we have...

Sep 2021
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VP/Other Executive

As far as using Infor's system on the cloud goes, I don’t have any issues. I get where I need to go,...

Jul 2021
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VP/Other Executive

I would like to see something a little bit better. We want the system to be able to print invoices,...

Jul 2021
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VP/Other Executive

There have been some issues in the past when we have had to reach out to Infor with a help ticket to...

Jul 2021
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Director

We have been satisfied with Infor, so we are expanding our Infor footprint. We have done a good job...

Jul 2021
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Director

There are some navigation challenges in version 10 of the solution. Our user community wouldn't say...

Jul 2021
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Director

We have a good relationship with Infor. We like where they are going with technology. There are some...

Jul 2021
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Director

My overall dissatisfaction right now is cost. We have years of escalation built into our maintenance...

Jul 2021
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Director

We are in the process of replacing the system. We are end of life on our version. Infor doesn’t...

Jul 2021
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Director

An improvement we need is reporting. The reporting capabilities are terrible. Infor's report writer...

Jul 2021
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Director

Infor's system does payroll well. We have had very few problems with our payroll, and those were all...

Jul 2021
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Director

We get pretty good support from Infor. I have a really good relationship with my account executive....

Jul 2021
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Manager

Overall, Infor seems very proactive. They are very aware of things that are being decommissioned...

Jul 2021
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Manager

We are making sure to keep up with the technology. The vendor modified their system to ensure that...

Jul 2021
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Manager

The vendor offers new version training every quarter. That is a carrot to get people to move to the...

Jul 2021
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Manager

In the past, Infor had a reputation of nickel-and-diming. In the last year, they have come around to...

Jul 2021
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Manager

I don't really get a lot of feedback about any system issues. With the things I use the system for,...

Jul 2021
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Manager

The support for the human resources module is a bit lower than the support for Infor's other modules...

Jul 2021
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Manager

Infor does a lot of promoting. We are their legacy system, and we don't hear much about that...

Jul 2021
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Manager

Our satisfaction is mostly based on the price and implementation fees. A couple of years ago, we...

Jul 2021
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Manager

In the last year, Infor has really stepped up their game and started to understand where their...

Jul 2021
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Manager

Infor has a customer success manager who is proactive. We meet with them biweekly. If we ever have...

Jul 2021
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Manager

I have used the product for so long that I am used to it. I don't have any quality issues with it. I...

Jul 2021
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Manager

Infor Healthcare Solutions' integration was really easy. The solution is interoperable and flexible,...

Jul 2021
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Manager

Infor may not charge us for every little thing, but we have to get a third-party partner to help us...

Jun 2021
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CIO

Infor does not nickel-and-dime. The agreement is what it is, and they are charging us based on that....

Jun 2021
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CIO

The implementation of the product was going off the rails until Infor assigned someone to us. They...

Jun 2021
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CIO

We went with Infor because we wanted to integrate our entire business operation suite. So from that...

Jun 2021
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CIO

Infor’s support is reactive. At my level, the executives I am looking at are the sales executive and...

Jun 2021
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CIO

Once we integrate the finance supply chain, we can get rid of some of the terrible interfaces from...

Jun 2021
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CIO

The summit was good. Infor was really open to hearing views from the customers. I haven’t seen...

Jun 2021
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CIO

Until I see it, I am neutral on Infor’s ability to deliver a world-class ERP solution after the...

Jun 2021
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CIO

We would buy Infor’s product again. There are three big vendors, so organizations like us partner...

Jun 2021
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CIO

Our selection of the Infor product was very detailed, definitive, and project management focused. So...

Jun 2021
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CIO

The way Infor sold the product is not what we are going to go live with. It will be a scaled-down...

Jun 2021
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CIO

We are going to be able to get the invoices into CloudSuite and use only a piece of another module....

Jun 2021
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