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Infor Healthcare Solutions Suite (v.10 and below) Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Manager
Service and Support
We have been with Infor for a long time. Ever since the vendor was acquired by Infor, the support...
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Manager
Functionality and Upgrades
Infor could improve the system's functionality because we have so many third-party add-ons. We have...
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Manager
Implementation and Training
There are so many steps to the Infor system. When we see demos from other vendors, their payroll...
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Manager
Functionality and Upgrades
We are not on the most current version of the product, but it is adequate and functional. With what...
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CIO
Future Outlook
A year from now, we should have higher satisfaction because a lot of our implementations will be...
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CIO
Other Observations & Comments
I suspect that our journey with the product will be similar to the way it was with our clinical...
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CIO
Other Observations & Comments
In the long run, the product will support our integration goals. The product is the right strategic...
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CIO
Other Observations & Comments
There is probably nothing wrong with Infor. My ability to recommend their system probably has more...
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CIO
Functionality and Upgrades
The user interface that we have is pretty awful, and that isn't just because we are on an older...
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CIO
Implementation and Training
The training has actually been good. The training that Infor has provided has been good, but Infor...
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CIO
Other Observations & Comments
Infor Supply Chain Management is a very capable, highly integrated ERP suite. That means that if we...
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Manager
Service and Support
So far, everything with Infor is going well. We get good support from Infor. We have our own...
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Manager
Implementation and Training
We are definitely exploring moving to Infor's cloud product, but that move won’t be for a while. We...
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Manager
Functionality and Upgrades
Our last upgrade was pretty smooth. As far as the quality is concerned, Infor is good once the...
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Manager
Implementation and Training
We did a reimplementation of the product a few years ago with Infor’s help, and it was fantastic....
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Manager
Functionality and Upgrades
People have to learn the product; it has nuances that aren’t intuitive. Once people are comfortable...
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Manager
Service and Support
Infor has a ticketing system. It can be really good, but sometimes if the vendor has a hard time...
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Manager
Relationship
Infor doesn’t overpromise. They send out continual emails with enhancements and notifications on...
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Manager
ROI / Cost (care and feeding)
I feel like sometimes we are nickel-and-dimed by Infor. Every new thing has an extra charge. Having...
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Manager
Future Outlook
The operating system for Infor Healthcare Solutions is fairly old. The new solutions are cloud...
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CIO
Service and Support
I have been very unhappy with Infor. Version 10 is worse than the last version, and now Infor wants...
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CIO
Relationship
A few years ago, there were some challenges for people who had gone to the cloud because of Infor’s...
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CIO
Relationship
We are pleased with how well Infor has been listening to us. They have been very responsive during...
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CIO
Functionality and Upgrades
It has been a challenge to make it clear to our organization that in some cases, the issues we have...
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CIO
Relationship
We are happy with Infor. I do find that they are trying to listen; it is just going to take them...
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CIO
Future Outlook
There are other vendors who do a brilliant job of best practices to try to make sure that great...
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Manager
Functionality and Upgrades
I would love for the program to be more flexible so that we could add options and change options in...
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Manager
Interfacing and Integration
We have several products from Infor, and we are happy with them. I like the interaction that the HR...
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Director
Relationship
Infor isn't advancing the product that we are on. They are advancing v.11 of CloudSuite. Infor is...
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Director
Future Outlook
Infor's product is right on. They have great innovation. Something that makes Infor stand out from...
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Director
Functionality and Upgrades
The improvements that Infor has made to this system are big. Some improvements are to the GL side,...
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Director
Other Observations & Comments
I want to see the outcomes of v.11. What I want to see when we move to v.11 is whether Infor gives...
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Director
Functionality and Upgrades
Infor is not expanding upon the product because they are putting their efforts into v.11. I am not...
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Director
ROI / Cost (care and feeding)
Infor doesn’t nickel-and-dime. They are fair, and I have worked with a lot of different ERP systems.
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Director
Functionality and Upgrades
Infor’s product is aging. The version we are on has been around for many years. Their new version is...
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Director
Relationship
People don’t generally have tons of questions when it comes to Infor’s platform. Infor's service...
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Manager
Relationship
I would absolutely work with the vendor again. I am a big fan. Infor is very good about having their...
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Manager
Lessons Learned
We have challenges with the product. It is hard to use and isn't intuitive. Once we actually do...
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CPO/CHRO
Future Outlook
Lawson is out. We are going to another vendor, so the Lawson solution will go away. It is just old...
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CPO/CHRO
Implementation and Training
I wasn’t here for any rollouts, and the vendor definitely isn't doing any training on the system...
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CPO/CHRO
ROI / Cost (care and feeding)
The product works. It always opens. The data is stable and seems accurate; it is pretty clear. The...
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Director
Service and Support
As far as support goes, I just don't enjoy interacting with the vendor's website or with the support...
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Director
Functionality and Upgrades
The users are having issues, but the issues are all different and quirky. That is partly because the...
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Director
Implementation and Training
We started off on the wrong foot with supply chain. When we first implemented the system, we had a...
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Director
Lessons Learned
For new people coming in, the system has a complex setup. It has to be complex in order to...
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Director
Technology
The version we are on for report writing is antiquated. We have upgraded the system, but we haven't...
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Director
Functionality and Upgrades
I wouldn't buy Infor Healthcare Solutions again because the world has moved on and there is new...
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Director
Functionality and Upgrades
As far as I know, training for Infor is nonexistent. I don't know whether Infor even offers...
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Director
Service and Support
Infor was very involved in our selection process of a new ERP system, so I have to give them credit...
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Director
Functionality and Upgrades
There are things that I would like Infor to do that they haven’t done. They didn’t fix the W-4 issue...
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Director
Functionality and Upgrades
We have the upgrade on our IT timeline, but that was before COVID-19 hit. That means we will deal...
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Director
Functionality and Upgrades
When we find something that we don't feel is working appropriately, we must always get things...
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Director
Functionality and Upgrades
We don't typically customize because when we have to do upgrades we have to deal with those...
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Director
Functionality and Upgrades
Infor doesn't have the ability to store forms, but that would be extremely valuable. The new W-4...
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Director
Relationship
The world is changing rapidly, and Infor is focusing on only putting the releases in their new...
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CIO
Other Observations & Comments
We were so disenchanted with Infor because of the false starts we had with upgrading our version a...
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CIO
Relationship
Infor doesn’t get to know their clients and truly appreciate their needs. They are not as advanced...
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VP/Other Executive
Functionality and Upgrades
Infor is doing well. The system meets the status quo and is a solid product. We have not really had...
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CTO
Functionality and Upgrades
Infor mostly meets our needs, but they don’t delight our end users. We would like their product do...
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CTO
Other Observations & Comments
Based on what Infor has shared about their cloud-enabled product, we believe that it would meet our...
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CTO
Relationship
There has been some turnover with our account representative. I had a good relationship with my...
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CTO
Relationship
Infor has a good vision but struggles with execution. Their lack of execution is not due to a lack...
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CTO
Future Outlook
We are planning to replace v.10 with either v.11 or another product. We are going to closely...
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Director
ROI / Cost (care and feeding)
Infor charges for every little thing, especially for the consulting fees. For 15 minutes of the...
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Director
Functionality and Upgrades
Our recent upgrade has been a little rough due to the pandemic. We need to do our daily work, so...
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Director
Relationship
Infor has worked with us. We pushed our go-live date back a few times. We had an old infrastructure...
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Director
Service and Support
For the COVID-19 crisis, our representative told us that hospitals are getting priority now. We have...
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Director
Implementation and Training
Infor could improve their support and education for the move to the cloud product. It feels like the...
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Director
Functionality and Upgrades
The system works well. Once we are in it, the system is more intuitive than the last version. Our...
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Director
Relationship
We can escalate issues. When we have issues, Infor is pretty responsive. We have good vendor...
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Director
Functionality and Upgrades
A problem with the system is that there are upgrades every month, and that wasn’t explained very...
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Manager
ROI / Cost (care and feeding)
If I were looking at buying Infor again, I would definitely consider them. I would highly recommend...
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Manager
Service and Support
We reached out to Infor during the COVID-19 crisis for help regarding PPE management, and they were...
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Manager
Future Outlook
I like the direction that Infor is going. They are bringing a lot of new technology to their...
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Manager
ROI / Cost (care and feeding)
There are some unknowns with our future with Infor because of internal budget decisions. Infor’s...
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Manager
Technology
I think that Infor's on-premises solution has always been very robust. It has always provided a very...
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Manager
Future Outlook
Infor hasn't been developing the on-premises tool in a while. That might be more on us because we...
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Manager
Functionality and Upgrades
We work with a customer engagement executive, but the IT department works with that person more...
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Manager
Relationship
We are leaving Infor's HR system. We decided to go with another product to fulfill our goal of...
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Manager
Relationship
Infor does not keep all of their promises. One example was related to their lease management module....
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Manager
Other Observations & Comments
New technology is not being delivered with this version we are on. With the newer version, Infor is...
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Manager
ROI / Cost (care and feeding)
There was one time that Infor came out with a product, and about a year later they decided to just...
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Manager
Relationship
The Infor executives make themselves available at the conferences. The conference for this year was...
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Director
Service and Support
I am in the middle about Infor keeping all their promises. I really don’t deal with them directly....
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Director
Other Observations & Comments
We will be using Infor’s system for a while longer, and I think our satisfaction will remain the...
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Director
Future Outlook
We are looking at different vendors to replace Infor. We are moving away from Infor because our...
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Director
Implementation and Training
The system’s implementation wasn’t very good, and throughout the years we have had the system, it...
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Director
Technology
Infor is trying to convert everybody away from the old product and toward their global cloud...
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Director
Other Observations & Comments
Koch Industries is now the major stakeholder in Infor. Koch Industries was trying to push all of...
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Director
Functionality and Upgrades
We would consider Infor again if we were buying something. We are considering them now as we look at...
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CIO
Relationship
What Infor has failed to do is have their leadership team connect with us. The vendor is woefully...
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Director
Service and Support
I would have liked to see some changes to Infor's response to COVID-19. It was difficult to have...
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Director
ROI / Cost (care and feeding)
I would certainly consider buying Infor's system again. The system is good because we know it. I...
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Director
Functionality and Upgrades
Infor hasn't really done anything when it comes to supply chain. They haven't changed or updated the...
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Manager
Functionality and Upgrades
We struggle with the systems' integration. Sometimes the solution doesn't catch when we have the...
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Manager
Service and Support
When something is wrong and we are trying to get help, sometimes Infor takes a long time, and that...
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CIO
Functionality and Upgrades
We will probably replace Infor Healthcare Solutions within the next two years. When we went from v.9...
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VP/Other Executive
Functionality and Upgrades
There is chatter in the industry that one of the vendor's installs didn't work well. That rhetoric...
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VP/Other Executive
Implementation and Training
The ongoing training isn't great. Once things are in place, they tend to stay the way they are. We...
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VP/Other Executive
Functionality and Upgrades
The product is a solid back-office tool, but it doesn't do everything. However, the system is good...
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VP/Other Executive
Functionality and Upgrades
The product's reporting capabilities are lacking. Infor isn't known for those things. We always need...
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VP/Other Executive
Relationship
I would like to see more transparency in how the vendor is supporting the current product and how...
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Manager
Functionality and Upgrades
We don't have the activity reporting module. We can get all the information we need out of the...
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Manager
Functionality and Upgrades
The system is extremely antiquated. We have to know the difference between running a GL290 report...
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Manager
Functionality and Upgrades
At our organization, it is a running joke that we bought Infor's system. The product is like a...
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Manager
Interfacing and Integration
We have a good integration person. The integration between the ERP product, another vendor's...
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Manager
Service and Support
I don't ever really use Infor's technical support. We haven't asked our contact for access to a...
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Manager
Other Observations & Comments
We are able to make the system work, but it is overkill. The system is insanely powerful, and we...
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Manager
Other Observations & Comments
We are rolling in A/P and procurement, and I would like to implement activity-based costing. We are...
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Manager
Other Observations & Comments
I am not very likely to recommend Infor. Certain modules work well. We took one of their tools and...
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Manager
Relationship
Infor is doing better than when we first implemented, but they don’t keep their promises. The ease...
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Manager
Relationship
The executive involvement from Infor is getting better. We now have an account representative that...
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Manager
Other Observations & Comments
The ongoing support has definitely gotten better. For the most part, Infor is jumping on the tickets...
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Manager
Other Observations & Comments
It is challenging to take patches or updates from Infor on the HR side. The HR side is a dying...
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Director
Technology
I hope we don’t jump ship, but we will need to complete due diligence and look at everything. I am...
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Director
ROI / Cost (care and feeding)
One of our biggest concerns is the maintenance costs. The product is way too expensive to do...
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Director
Implementation and Training
We need end-user training. The solution is not an intuitive system. We have to know how to use it....
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Director
Other Observations & Comments
Infor tends to have more add-on charges simply because of how large the company is. That is just the...
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Director
Other Observations & Comments
Typically, if we want ongoing training, we have to pay for it. For every single thing that Infor...
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Director
Service and Support
Infor has more options available for support because of the nature of what they are doing with the...
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Director
Relationship
I don't deal too much with the executives. The hospital has gone through quite a few upgrades this...
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Director
Relationship
I know Infor is a larger company, so we are not in their top percentage of priority clients, but...
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Director
Other Observations & Comments
My CEO is not happy with Infor and would prefer to get rid of Infor. But our CFO says no because we...
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Director
Implementation and Training
Our Infor implementation was horrible. I would not recommend Infor at all. When we were...
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Manager
Service and Support
This is going to sound horrible, but we have learned what time of day to open cases. If we open them...
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Manager
Relationship
Infor’s executive involvement is getting better. We actually have more contact with our new client...
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Manager
Service and Support
Infor seems to want to put us with the non-US based resources for upgrade implementations and things...
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Manager
ROI / Cost (care and feeding)
We purchased a specific module and the functionality because of a federal requirement for how we...
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Manager
Functionality and Upgrades
There is going to be some new functionality if we choose to go to the next version with the upgrade....
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Manager
Service and Support
If we have trouble with something like a report, or if something is not updating or uploading, I...
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Manager
Service and Support
The vendor's development enhancement is minimal, but from time to time, our designated IT staff...
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Manager
Implementation and Training
My biggest struggle with Infor is that there is no manual or user guide. What I have picked up, I...
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Manager
Other Observations & Comments
We are in the process of evaluating our future with Infor. They are getting ready to make a major...
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Manager
Functionality and Upgrades
I really like the product; it houses all the information I need. I can run reports easily and get to...
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Manager
Technology
The system has a lot of bugs for being as old as it is. It always seems like we are running into...
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Manager
Other Observations & Comments
Infor is always putting out patches. We don't keep up with those patches. Infor releases a set of...
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Manager
Functionality and Upgrades
Infor does well in their knowledge base. What they don't do well is patching. When we install...
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Manager
Functionality and Upgrades
We have had to make a lot of customized adjustments to the code to meet our needs over the years.
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Manager
Technology
I have a lot of history with Infor, and the product has continued to improve. It has been incredibly...
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Manager
Technology
Infor has a broad array of products, so their strategy is to have a foundational tool that allows...
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Manager
Relationship
We have had a technical support person from Infor on-site to provide some assistance. That person is...
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Manager
Functionality and Upgrades
The Infor product is a long-term product. It is incredibly stable and pretty much bug free at this...
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Manager
Interfacing and Integration
We are connected to so many different applications, and the ability to interface has always been one...
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Manager
Other Observations & Comments
There is a big issue with the product. The version we are on is what I would call a dead product....
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Manager
ROI / Cost (care and feeding)
Infor is a lot less expensive than competing vendors. Infor's product was cheaper to implement, and...
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Director
Relationship
Infor could improve the marketing of their product and focus on getting knowledgeable people that...
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Director
Implementation and Training
Infor does provide a lot of good material on their website for users and IT staff members to drill...
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Director
Functionality and Upgrades
The ease of use of the product is a struggle. For the long-term employees who are used to the Lawson...
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Director
Technology
Infor is a little behind in the development of the product. They will get there, but the process is...
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Director
Future Outlook
We use a lot of the business intelligence and analytic pieces from Infor. We are getting more into...
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Director
Relationship
Getting our money's worth from Infor has been good. We have a good working relationship with them,...
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Director
Service and Support
We have regular calls with a dedicated support person. That is very effective. The cost for that...
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Director
Other Observations & Comments
Infor could improve some areas of the product. I don't want to say they should customize the...
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Director
Other Observations & Comments
A year or two ago, I would have said that the Infor products were part of our long-term plans. Right...
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