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Infor Healthcare Solutions Suite (v.10 and below)
Filtered view: All
Subject Expert
Tanya Egbert
Research Director
Commentary Summary
User Commentary
Manager
Infor has been saying that all of their areas want a more Amazon-like experience for their end...
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Manager
We tend to get a pretty good response when we go to Infor’s help desk or call their support people....
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Manager
We are not contacting Infor’s support that often anymore. We don’t have as many tickets anymore, but...
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Manager
A lot of the Lawson values have not carried over to Infor. Infor is a bigger moneymaking machine....
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Manager
We haven't done much with Infor during the last few years. We knew we were going to make a decision...
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Manager
Infor offers Infor Clinical Bridge with our EMR, but that doesn't work for us because of our setup....
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Manager
We are moving away from this solution soon and to a different solution that is more updated and is...
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Manager
Infor has made their user conferences too political. They have a political agenda, and some of their...
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Manager
There were times when we asked the vendor questions and were told that we needed someone from...
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VP/Other Executive
There are a couple of things that the product doesn't have. Invoice automation and document...
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VP/Other Executive
Our Infor solution has the majority of the functionality needed to support us. We have been running...
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VP/Other Executive
On the finance side, some of the general ledger integration processes are fairly manual and tedious....
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VP/Other Executive
The level of executive involvement really depends. When we are doing an implementation, we have...
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VP/Other Executive
As far as using Infor's system on the cloud goes, I don’t have any issues. I get where I need to go,...
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VP/Other Executive
I would like to see something a little bit better. We want the system to be able to print invoices,...
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VP/Other Executive
There have been some issues in the past when we have had to reach out to Infor with a help ticket to...
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Director
We have been satisfied with Infor, so we are expanding our Infor footprint. We have done a good job...
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Director
There are some navigation challenges in version 10 of the solution. Our user community wouldn't say...
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Director
We have a good relationship with Infor. We like where they are going with technology. There are some...
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Director
My overall dissatisfaction right now is cost. We have years of escalation built into our maintenance...
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Director
We are in the process of replacing the system. We are end of life on our version. Infor doesn’t...
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Director
An improvement we need is reporting. The reporting capabilities are terrible. Infor's report writer...
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Director
Infor's system does payroll well. We have had very few problems with our payroll, and those were all...
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Director
We get pretty good support from Infor. I have a really good relationship with my account executive....
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Manager
Overall, Infor seems very proactive. They are very aware of things that are being decommissioned...
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Manager
We are making sure to keep up with the technology. The vendor modified their system to ensure that...
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Manager
The vendor offers new version training every quarter. That is a carrot to get people to move to the...
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Manager
In the past, Infor had a reputation of nickel-and-diming. In the last year, they have come around to...
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Manager
I don't really get a lot of feedback about any system issues. With the things I use the system for,...
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Manager
The support for the human resources module is a bit lower than the support for Infor's other modules...
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Manager
Infor does a lot of promoting. We are their legacy system, and we don't hear much about that...
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Manager
Our satisfaction is mostly based on the price and implementation fees. A couple of years ago, we...
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Manager
In the last year, Infor has really stepped up their game and started to understand where their...
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Manager
Infor has a customer success manager who is proactive. We meet with them biweekly. If we ever have...
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Manager
I have used the product for so long that I am used to it. I don't have any quality issues with it. I...
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Manager
Infor Healthcare Solutions' integration was really easy. The solution is interoperable and flexible,...
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Manager
Infor may not charge us for every little thing, but we have to get a third-party partner to help us...
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CIO
Infor does not nickel-and-dime. The agreement is what it is, and they are charging us based on that....
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CIO
The implementation of the product was going off the rails until Infor assigned someone to us. They...
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CIO
We went with Infor because we wanted to integrate our entire business operation suite. So from that...
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CIO
Infor’s support is reactive. At my level, the executives I am looking at are the sales executive and...
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CIO
Once we integrate the finance supply chain, we can get rid of some of the terrible interfaces from...
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CIO
The summit was good. Infor was really open to hearing views from the customers. I haven’t seen...
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CIO
Until I see it, I am neutral on Infor’s ability to deliver a world-class ERP solution after the...
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CIO
We would buy Infor’s product again. There are three big vendors, so organizations like us partner...
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CIO
Our selection of the Infor product was very detailed, definitive, and project management focused. So...
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CIO
The way Infor sold the product is not what we are going to go live with. It will be a scaled-down...
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CIO
We are going to be able to get the invoices into CloudSuite and use only a piece of another module....
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Manager
We are on-premises, so there is a lot of functionality in the cloud that is available to consumers....
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CIO
Infor just isn't keeping up. The cloud solution isn't there. The vendor scrambled to put together a...
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Analyst/Coordinator
I have never been a fan of the Infor system because it was designed by finance people, not HR...
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Analyst/Coordinator
The system is fairly easy to use once people figure out how things work. The product gets better...
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Director
I have concerns that we are going to be shopping for our next system soon. We will probably go to...
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Director
The product is solid and stable. It has everything we need for placing orders and sending them...
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Director
Infor does very well at helping us when needed. We just contact our internal IT people, and they go...
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Director
Infor charges for individual requests for licenses, and that has caused difficulties. I wouldn't buy...
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Director
The supply chain product is the driver of our ROI from Infor. We do get routine calls from Infor at...
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Director
The challenge is that Infor is not focusing on our version of the product because they are trying to...
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Director
We are trying to get through an upgrade with Infor, and we are struggling. We have avoided taking...
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Director
Infor's incident management is something I am accustomed to. The support has really been lacking for...
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Director
We are able to purchase training if we need a module, and sometimes the vendor does webinars.
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Director
We can do a lot with the system if we have the technical people to do it, but this product would not...
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Director
I would not buy this product again. The platform is dated. The vendor is getting there, but I am...
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Director
When we bought the system, there were a lot of things we thought we were going to get that we later...
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Director
The upgrade that we are going to do is not going to completely rebuild the system, but it is...
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Director
We can get training from the vendor, but they charge us for it. Depending on what we are looking for...
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Director
The only people I can reach out to about issues are members of our IT staff. They are responsive,...
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Manager
Taking into account what we get out of the product, Infor’s pricing is pretty fair. The version of...
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Manager
There were some really cool things that our previous system did that Lawson's product wasn’t able to...
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Manager
We have been with Infor for a long time. Ever since the vendor was acquired by Infor, the support...
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Manager
Infor could improve the system's functionality because we have so many third-party add-ons. We have...
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Manager
There are so many steps to the Infor system. When we see demos from other vendors, their payroll...
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Manager
We are not on the most current version of the product, but it is adequate and functional. With what...
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CIO
A year from now, we should have higher satisfaction because a lot of our implementations will be...
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CIO
I suspect that our journey with the product will be similar to the way it was with our clinical...
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CIO
In the long run, the product will support our integration goals. The product is the right strategic...
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CIO
There is probably nothing wrong with Infor. My ability to recommend their system probably has more...
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CIO
The user interface that we have is pretty awful, and that isn't just because we are on an older...
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CIO
The training has actually been good. The training that Infor has provided has been good, but Infor...
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CIO
Infor Supply Chain Management is a very capable, highly integrated ERP suite. That means that if we...
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Manager
So far, everything with Infor is going well. We get good support from Infor. We have our own...
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Manager
We are definitely exploring moving to Infor's cloud product, but that move won’t be for a while. We...
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Manager
Our last upgrade was pretty smooth. As far as the quality is concerned, Infor is good once the...
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Manager
We did a reimplementation of the product a few years ago with Infor’s help, and it was fantastic....
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Manager
People have to learn the product; it has nuances that aren’t intuitive. Once people are comfortable...
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Manager
Infor has a ticketing system. It can be really good, but sometimes if the vendor has a hard time...
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Manager
Infor doesn’t overpromise. They send out continual emails with enhancements and notifications on...
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Manager
I feel like sometimes we are nickel-and-dimed by Infor. Every new thing has an extra charge. Having...
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Manager
The operating system for Infor Healthcare Solutions is fairly old. The new solutions are cloud...
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CIO
I have been very unhappy with Infor. Version 10 is worse than the last version, and now Infor wants...
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CIO
A few years ago, there were some challenges for people who had gone to the cloud because of Infor’s...
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CIO
We are pleased with how well Infor has been listening to us. They have been very responsive during...
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CIO
It has been a challenge to make it clear to our organization that in some cases, the issues we have...
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CIO
We are happy with Infor. I do find that they are trying to listen; it is just going to take them...
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CIO
There are other vendors who do a brilliant job of best practices to try to make sure that great...
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Manager
I would love for the program to be more flexible so that we could add options and change options in...
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Manager
We have several products from Infor, and we are happy with them. I like the interaction that the HR...
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Director
Infor isn't advancing the product that we are on. They are advancing v.11 of CloudSuite. Infor is...
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Director
Infor's product is right on. They have great innovation. Something that makes Infor stand out from...
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Director
The improvements that Infor has made to this system are big. Some improvements are to the GL side,...
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Director
I want to see the outcomes of v.11. What I want to see when we move to v.11 is whether Infor gives...
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Director
Infor is not expanding upon the product because they are putting their efforts into v.11. I am not...
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Director
Infor doesn’t nickel-and-dime. They are fair, and I have worked with a lot of different ERP systems.
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Director
Infor’s product is aging. The version we are on has been around for many years. Their new version is...
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Director
People don’t generally have tons of questions when it comes to Infor’s platform. Infor's service...
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Manager
I would absolutely work with the vendor again. I am a big fan. Infor is very good about having their...
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Manager
We have challenges with the product. It is hard to use and isn't intuitive. Once we actually do...
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CPO/CHRO
Lawson is out. We are going to another vendor, so the Lawson solution will go away. It is just old...
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CPO/CHRO
I wasn’t here for any rollouts, and the vendor definitely isn't doing any training on the system...
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CPO/CHRO
The product works. It always opens. The data is stable and seems accurate; it is pretty clear. The...
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Director
As far as support goes, I just don't enjoy interacting with the vendor's website or with the support...
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Director
The users are having issues, but the issues are all different and quirky. That is partly because the...
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Director
We started off on the wrong foot with supply chain. When we first implemented the system, we had a...
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Director
For new people coming in, the system has a complex setup. It has to be complex in order to...
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Director
The version we are on for report writing is antiquated. We have upgraded the system, but we haven't...
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