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Infor Healthcare Solutions Suite (v.10 and below) Comments
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KLAS Research Director - Tanya Egbert
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User Commentary

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Manager

Service and Support

We have been with Infor for a long time. Ever since the vendor was acquired by Infor, the support...

Jan 2021
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Manager

Functionality and Upgrades

Infor could improve the system's functionality because we have so many third-party add-ons. We have...

Jan 2021
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Manager

Implementation and Training

There are so many steps to the Infor system. When we see demos from other vendors, their payroll...

Jan 2021
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Manager

Functionality and Upgrades

We are not on the most current version of the product, but it is adequate and functional. With what...

Jan 2021
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CIO

Future Outlook

A year from now, we should have higher satisfaction because a lot of our implementations will be...

Jan 2021
(0)
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CIO

Other Observations & Comments

I suspect that our journey with the product will be similar to the way it was with our clinical...

Jan 2021
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CIO

Other Observations & Comments

In the long run, the product will support our integration goals. The product is the right strategic...

Jan 2021
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CIO

Other Observations & Comments

There is probably nothing wrong with Infor. My ability to recommend their system probably has more...

Jan 2021
(0)
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CIO

Functionality and Upgrades

The user interface that we have is pretty awful, and that isn't just because we are on an older...

Jan 2021
(0)
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CIO

Implementation and Training

The training has actually been good. The training that Infor has provided has been good, but Infor...

Jan 2021
(0)
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CIO

Other Observations & Comments

Infor Supply Chain Management is a very capable, highly integrated ERP suite. That means that if we...

Jan 2021
(0)
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Manager

Service and Support

So far, everything with Infor is going well. We get good support from Infor. We have our own...

Jan 2021
(0)
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Manager

Implementation and Training

We are definitely exploring moving to Infor's cloud product, but that move won’t be for a while. We...

Jan 2021
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Manager

Functionality and Upgrades

Our last upgrade was pretty smooth. As far as the quality is concerned, Infor is good once the...

Jan 2021
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Manager

Implementation and Training

We did a reimplementation of the product a few years ago with Infor’s help, and it was fantastic....

Jan 2021
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Manager

Functionality and Upgrades

People have to learn the product; it has nuances that aren’t intuitive. Once people are comfortable...

Jan 2021
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Manager

Service and Support

Infor has a ticketing system. It can be really good, but sometimes if the vendor has a hard time...

Jan 2021
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Manager

Relationship

Infor doesn’t overpromise. They send out continual emails with enhancements and notifications on...

Jan 2021
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Manager

ROI / Cost (care and feeding)

I feel like sometimes we are nickel-and-dimed by Infor. Every new thing has an extra charge. Having...

Jan 2021
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Manager

Future Outlook

The operating system for Infor Healthcare Solutions is fairly old. The new solutions are cloud...

Jan 2021
(0)
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CIO

Service and Support

I have been very unhappy with Infor. Version 10 is worse than the last version, and now Infor wants...

Jan 2021
(0)
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CIO

Relationship

A few years ago, there were some challenges for people who had gone to the cloud because of Infor’s...

Dec 2020
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CIO

Relationship

We are pleased with how well Infor has been listening to us. They have been very responsive during...

Dec 2020
(0)
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CIO

Functionality and Upgrades

It has been a challenge to make it clear to our organization that in some cases, the issues we have...

Dec 2020
(0)
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CIO

Relationship

We are happy with Infor. I do find that they are trying to listen; it is just going to take them...

Dec 2020
(0)
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CIO

Future Outlook

There are other vendors who do a brilliant job of best practices to try to make sure that great...

Dec 2020
(0)
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Manager

Functionality and Upgrades

I would love for the program to be more flexible so that we could add options and change options in...

Dec 2020
(0)
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Manager

Interfacing and Integration

We have several products from Infor, and we are happy with them. I like the interaction that the HR...

Dec 2020
(0)
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Director

Relationship

Infor isn't advancing the product that we are on. They are advancing v.11 of CloudSuite. Infor is...

Dec 2020
(0)
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Director

Future Outlook

Infor's product is right on. They have great innovation. Something that makes Infor stand out from...

Dec 2020
(0)
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Director

Functionality and Upgrades

The improvements that Infor has made to this system are big. Some improvements are to the GL side,...

Dec 2020
(0)
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Director

Other Observations & Comments

I want to see the outcomes of v.11. What I want to see when we move to v.11 is whether Infor gives...

Dec 2020
(0)
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Director

Functionality and Upgrades

Infor is not expanding upon the product because they are putting their efforts into v.11. I am not...

Dec 2020
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Director

ROI / Cost (care and feeding)

Infor doesn’t nickel-and-dime. They are fair, and I have worked with a lot of different ERP systems.

Dec 2020
(0)
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Director

Functionality and Upgrades

Infor’s product is aging. The version we are on has been around for many years. Their new version is...

Dec 2020
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Director

Relationship

People don’t generally have tons of questions when it comes to Infor’s platform. Infor's service...

Dec 2020
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Manager

Relationship

I would absolutely work with the vendor again. I am a big fan. Infor is very good about having their...

Dec 2020
(0)
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Manager

Lessons Learned

We have challenges with the product. It is hard to use and isn't intuitive. Once we actually do...

Dec 2020
(0)
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CPO/CHRO

Future Outlook

Lawson is out. We are going to another vendor, so the Lawson solution will go away. It is just old...

Oct 2020
(0)
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CPO/CHRO

Implementation and Training

I wasn’t here for any rollouts, and the vendor definitely isn't doing any training on the system...

Oct 2020
(0)
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CPO/CHRO

ROI / Cost (care and feeding)

The product works. It always opens. The data is stable and seems accurate; it is pretty clear. The...

Oct 2020
(0)
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Director

Service and Support

As far as support goes, I just don't enjoy interacting with the vendor's website or with the support...

Oct 2020
(0)
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Director

Functionality and Upgrades

The users are having issues, but the issues are all different and quirky. That is partly because the...

Oct 2020
(0)
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Director

Implementation and Training

We started off on the wrong foot with supply chain. When we first implemented the system, we had a...

Oct 2020
(0)
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Director

Lessons Learned

For new people coming in, the system has a complex setup. It has to be complex in order to...

Oct 2020
(0)
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Director

Technology

The version we are on for report writing is antiquated. We have upgraded the system, but we haven't...

Oct 2020
(0)
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Director

Functionality and Upgrades

I wouldn't buy Infor Healthcare Solutions again because the world has moved on and there is new...

Oct 2020
(0)
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Director

Functionality and Upgrades

As far as I know, training for Infor is nonexistent. I don't know whether Infor even offers...

Oct 2020
(0)
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Director

Service and Support

Infor was very involved in our selection process of a new ERP system, so I have to give them credit...

Oct 2020
(0)
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Director

Functionality and Upgrades

There are things that I would like Infor to do that they haven’t done. They didn’t fix the W-4 issue...

Oct 2020
(0)
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Director

Functionality and Upgrades

We have the upgrade on our IT timeline, but that was before COVID-19 hit. That means we will deal...

Oct 2020
(0)
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Director

Functionality and Upgrades

When we find something that we don't feel is working appropriately, we must always get things...

Oct 2020
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Director

Functionality and Upgrades

We don't typically customize because when we have to do upgrades we have to deal with those...

Oct 2020
(0)
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Director

Functionality and Upgrades

Infor doesn't have the ability to store forms, but that would be extremely valuable. The new W-4...

Oct 2020
(0)
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Director

Relationship

The world is changing rapidly, and Infor is focusing on only putting the releases in their new...

Oct 2020
(0)
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CIO

Other Observations & Comments

We were so disenchanted with Infor because of the false starts we had with upgrading our version a...

Oct 2020
(0)
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CIO

Relationship

Infor doesn’t get to know their clients and truly appreciate their needs. They are not as advanced...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Infor is doing well. The system meets the status quo and is a solid product. We have not really had...

Sep 2020
(0)
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CTO

Functionality and Upgrades

Infor mostly meets our needs, but they don’t delight our end users. We would like their product do...

Aug 2020
(0)
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CTO

Other Observations & Comments

Based on what Infor has shared about their cloud-enabled product, we believe that it would meet our...

Aug 2020
(0)
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CTO

Relationship

There has been some turnover with our account representative. I had a good relationship with my...

Aug 2020
(0)
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CTO

Relationship

Infor has a good vision but struggles with execution. Their lack of execution is not due to a lack...

Aug 2020
(0)
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CTO

Future Outlook

We are planning to replace v.10 with either v.11 or another product. We are going to closely...

Aug 2020
(0)
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Director

ROI / Cost (care and feeding)

Infor charges for every little thing, especially for the consulting fees. For 15 minutes of the...

Aug 2020
(0)
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Director

Functionality and Upgrades

Our recent upgrade has been a little rough due to the pandemic. We need to do our daily work, so...

Aug 2020
(0)
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Director

Relationship

Infor has worked with us. We pushed our go-live date back a few times. We had an old infrastructure...

Aug 2020
(0)
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Director

Service and Support

For the COVID-19 crisis, our representative told us that hospitals are getting priority now. We have...

Aug 2020
(0)
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Director

Implementation and Training

Infor could improve their support and education for the move to the cloud product. It feels like the...

Aug 2020
(0)
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Director

Functionality and Upgrades

The system works well. Once we are in it, the system is more intuitive than the last version. Our...

Aug 2020
(0)
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Director

Relationship

We can escalate issues. When we have issues, Infor is pretty responsive. We have good vendor...

Aug 2020
(0)
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Director

Functionality and Upgrades

A problem with the system is that there are upgrades every month, and that wasn’t explained very...

Aug 2020
(0)
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Manager

ROI / Cost (care and feeding)

If I were looking at buying Infor again, I would definitely consider them. I would highly recommend...

Aug 2020
(0)
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Manager

Service and Support

We reached out to Infor during the COVID-19 crisis for help regarding PPE management, and they were...

Aug 2020
(0)
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Manager

Future Outlook

I like the direction that Infor is going. They are bringing a lot of new technology to their...

Aug 2020
(0)
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Manager

ROI / Cost (care and feeding)

There are some unknowns with our future with Infor because of internal budget decisions. Infor’s...

Aug 2020
(0)
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Manager

Technology

I think that Infor's on-premises solution has always been very robust. It has always provided a very...

Aug 2020
(0)
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Manager

Future Outlook

Infor hasn't been developing the on-premises tool in a while. That might be more on us because we...

Aug 2020
(0)
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Manager

Functionality and Upgrades

We work with a customer engagement executive, but the IT department works with that person more...

Aug 2020
(0)
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Manager

Relationship

We are leaving Infor's HR system. We decided to go with another product to fulfill our goal of...

Aug 2020
(0)
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Manager

Relationship

Infor does not keep all of their promises. One example was related to their lease management module....

Aug 2020
(0)
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Manager

Other Observations & Comments

New technology is not being delivered with this version we are on. With the newer version, Infor is...

Aug 2020
(0)
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Manager

ROI / Cost (care and feeding)

There was one time that Infor came out with a product, and about a year later they decided to just...

Aug 2020
(0)
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Manager

Relationship

The Infor executives make themselves available at the conferences. The conference for this year was...

Aug 2020
(0)
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Director

Service and Support

I am in the middle about Infor keeping all their promises. I really don’t deal with them directly....

Aug 2020
(0)
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Director

Other Observations & Comments

We will be using Infor’s system for a while longer, and I think our satisfaction will remain the...

Aug 2020
(0)
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Director

Future Outlook

We are looking at different vendors to replace Infor. We are moving away from Infor because our...

Aug 2020
(0)
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Director

Implementation and Training

The system’s implementation wasn’t very good, and throughout the years we have had the system, it...

Aug 2020
(0)
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Director

Technology

Infor is trying to convert everybody away from the old product and toward their global cloud...

Jul 2020
(0)
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Director

Other Observations & Comments

Koch Industries is now the major stakeholder in Infor. Koch Industries was trying to push all of...

Jul 2020
(0)
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Director

Functionality and Upgrades

We would consider Infor again if we were buying something. We are considering them now as we look at...

Jul 2020
(0)
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CIO

Relationship

What Infor has failed to do is have their leadership team connect with us. The vendor is woefully...

Jun 2020
(0)
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Director

Service and Support

I would have liked to see some changes to Infor's response to COVID-19. It was difficult to have...

Jun 2020
(0)
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Director

ROI / Cost (care and feeding)

I would certainly consider buying Infor's system again. The system is good because we know it. I...

Jun 2020
(0)
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Director

Functionality and Upgrades

Infor hasn't really done anything when it comes to supply chain. They haven't changed or updated the...

Jun 2020
(0)
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Manager

Functionality and Upgrades

We struggle with the systems' integration. Sometimes the solution doesn't catch when we have the...

Jun 2020
(0)
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Manager

Service and Support

When something is wrong and we are trying to get help, sometimes Infor takes a long time, and that...

Jun 2020
(0)
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CIO

Functionality and Upgrades

We will probably replace Infor Healthcare Solutions within the next two years. When we went from v.9...

May 2020
(0)
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VP/Other Executive

Functionality and Upgrades

There is chatter in the industry that one of the vendor's installs didn't work well. That rhetoric...

Apr 2020
(0)
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VP/Other Executive

Implementation and Training

The ongoing training isn't great. Once things are in place, they tend to stay the way they are. We...

Apr 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The product is a solid back-office tool, but it doesn't do everything. However, the system is good...

Apr 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The product's reporting capabilities are lacking. Infor isn't known for those things. We always need...

Apr 2020
(0)
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VP/Other Executive

Relationship

I would like to see more transparency in how the vendor is supporting the current product and how...

Apr 2020
(0)
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Manager

Functionality and Upgrades

We don't have the activity reporting module. We can get all the information we need out of the...

Apr 2020
(0)
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Manager

Functionality and Upgrades

The system is extremely antiquated. We have to know the difference between running a GL290 report...

Apr 2020
(0)
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Manager

Functionality and Upgrades

At our organization, it is a running joke that we bought Infor's system. The product is like a...

Apr 2020
(0)
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Manager

Interfacing and Integration

We have a good integration person. The integration between the ERP product, another vendor's...

Apr 2020
(0)
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Manager

Service and Support

I don't ever really use Infor's technical support. We haven't asked our contact for access to a...

Apr 2020
(0)
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Manager

Other Observations & Comments

We are able to make the system work, but it is overkill. The system is insanely powerful, and we...

Apr 2020
(0)
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Manager

Other Observations & Comments

We are rolling in A/P and procurement, and I would like to implement activity-based costing. We are...

Apr 2020
(0)
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Manager

Other Observations & Comments

I am not very likely to recommend Infor. Certain modules work well. We took one of their tools and...

Apr 2020
(0)
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Manager

Relationship

Infor is doing better than when we first implemented, but they don’t keep their promises. The ease...

Apr 2020
(0)
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Manager

Relationship

The executive involvement from Infor is getting better. We now have an account representative that...

Apr 2020
(0)
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Manager

Other Observations & Comments

The ongoing support has definitely gotten better. For the most part, Infor is jumping on the tickets...

Apr 2020
(0)
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Manager

Other Observations & Comments

It is challenging to take patches or updates from Infor on the HR side. The HR side is a dying...

Apr 2020
(0)
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Director

Technology

I hope we don’t jump ship, but we will need to complete due diligence and look at everything. I am...

Apr 2020
(0)
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Director

ROI / Cost (care and feeding)

One of our biggest concerns is the maintenance costs. The product is way too expensive to do...

Apr 2020
(0)
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Director

Implementation and Training

We need end-user training. The solution is not an intuitive system. We have to know how to use it....

Apr 2020
(0)
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Director

Other Observations & Comments

Infor tends to have more add-on charges simply because of how large the company is. That is just the...

Apr 2020
(0)
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Director

Other Observations & Comments

Typically, if we want ongoing training, we have to pay for it. For every single thing that Infor...

Apr 2020
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Director

Service and Support

Infor has more options available for support because of the nature of what they are doing with the...

Apr 2020
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Director

Relationship

I don't deal too much with the executives. The hospital has gone through quite a few upgrades this...

Apr 2020
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Director

Relationship

I know Infor is a larger company, so we are not in their top percentage of priority clients, but...

Apr 2020
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Director

Other Observations & Comments

My CEO is not happy with Infor and would prefer to get rid of Infor. But our CFO says no because we...

Mar 2020
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Director

Implementation and Training

Our Infor implementation was horrible. I would not recommend Infor at all. When we were...

Mar 2020
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Manager

Service and Support

This is going to sound horrible, but we have learned what time of day to open cases. If we open them...

Mar 2020
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Manager

Relationship

Infor’s executive involvement is getting better. We actually have more contact with our new client...

Mar 2020
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Manager

Service and Support

Infor seems to want to put us with the non-US based resources for upgrade implementations and things...

Mar 2020
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Manager

ROI / Cost (care and feeding)

We purchased a specific module and the functionality because of a federal requirement for how we...

Mar 2020
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Manager

Functionality and Upgrades

There is going to be some new functionality if we choose to go to the next version with the upgrade....

Mar 2020
(0)
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Manager

Service and Support

If we have trouble with something like a report, or if something is not updating or uploading, I...

Mar 2020
(0)
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Manager

Service and Support

The vendor's development enhancement is minimal, but from time to time, our designated IT staff...

Mar 2020
(0)
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Manager

Implementation and Training

My biggest struggle with Infor is that there is no manual or user guide. What I have picked up, I...

Mar 2020
(0)
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Manager

Other Observations & Comments

We are in the process of evaluating our future with Infor. They are getting ready to make a major...

Mar 2020
(0)
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Manager

Functionality and Upgrades

I really like the product; it houses all the information I need. I can run reports easily and get to...

Mar 2020
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Manager

Technology

The system has a lot of bugs for being as old as it is. It always seems like we are running into...

Mar 2020
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Manager

Other Observations & Comments

Infor is always putting out patches. We don't keep up with those patches. Infor releases a set of...

Mar 2020
(0)
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Manager

Functionality and Upgrades

Infor does well in their knowledge base. What they don't do well is patching. When we install...

Mar 2020
(0)
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Manager

Functionality and Upgrades

We have had to make a lot of customized adjustments to the code to meet our needs over the years.

Mar 2020
(0)
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Manager

Technology

I have a lot of history with Infor, and the product has continued to improve. It has been incredibly...

Jan 2020
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Manager

Technology

Infor has a broad array of products, so their strategy is to have a foundational tool that allows...

Jan 2020
(0)
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Manager

Relationship

We have had a technical support person from Infor on-site to provide some assistance. That person is...

Jan 2020
(0)
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Manager

Functionality and Upgrades

The Infor product is a long-term product. It is incredibly stable and pretty much bug free at this...

Jan 2020
(0)
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Manager

Interfacing and Integration

We are connected to so many different applications, and the ability to interface has always been one...

Jan 2020
(0)
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Manager

Other Observations & Comments

There is a big issue with the product. The version we are on is what I would call a dead product....

Jan 2020
(0)
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Manager

ROI / Cost (care and feeding)

Infor is a lot less expensive than competing vendors. Infor's product was cheaper to implement, and...

Jan 2020
(0)
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Director

Relationship

Infor could improve the marketing of their product and focus on getting knowledgeable people that...

Jan 2020
(0)
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Director

Implementation and Training

Infor does provide a lot of good material on their website for users and IT staff members to drill...

Jan 2020
(0)
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Director

Functionality and Upgrades

The ease of use of the product is a struggle. For the long-term employees who are used to the Lawson...

Jan 2020
(0)
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Director

Technology

Infor is a little behind in the development of the product. They will get there, but the process is...

Jan 2020
(0)
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Director

Future Outlook

We use a lot of the business intelligence and analytic pieces from Infor. We are getting more into...

Jan 2020
(0)
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Director

Relationship

Getting our money's worth from Infor has been good. We have a good working relationship with them,...

Jan 2020
(0)
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Director

Service and Support

We have regular calls with a dedicated support person. That is very effective. The cost for that...

Jan 2020
(0)
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Director

Other Observations & Comments

Infor could improve some areas of the product. I don't want to say they should customize the...

Jan 2020
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Director

Other Observations & Comments

A year or two ago, I would have said that the Infor products were part of our long-term plans. Right...

Jan 2020
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