Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Infor Healthcare Solutions Suite (v.10 and below) Comments
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
CIO
Infor just isn't keeping up. The cloud solution isn't there. The vendor scrambled to put together a...
Login or Create an Account to see details.
Analyst/Coordinator
I have never been a fan of the Infor system because it was designed by finance people, not HR...
Login or Create an Account to see details.
Analyst/Coordinator
The system is fairly easy to use once people figure out how things work. The product gets better...
Login or Create an Account to see details.
Director
I have concerns that we are going to be shopping for our next system soon. We will probably go to...
Login or Create an Account to see details.
Director
The product is solid and stable. It has everything we need for placing orders and sending them...
Login or Create an Account to see details.
Director
Infor does very well at helping us when needed. We just contact our internal IT people, and they go...
Login or Create an Account to see details.
Director
Infor charges for individual requests for licenses, and that has caused difficulties. I wouldn't buy...
Login or Create an Account to see details.
Director
The supply chain product is the driver of our ROI from Infor. We do get routine calls from Infor at...
Login or Create an Account to see details.
Director
The challenge is that Infor is not focusing on our version of the product because they are trying to...
Login or Create an Account to see details.
Director
We are trying to get through an upgrade with Infor, and we are struggling. We have avoided taking...
Login or Create an Account to see details.
Director
Infor's incident management is something I am accustomed to. The support has really been lacking for...
Login or Create an Account to see details.
Director
We are able to purchase training if we need a module, and sometimes the vendor does webinars.
Login or Create an Account to see details.
Director
We can do a lot with the system if we have the technical people to do it, but this product would not...
Login or Create an Account to see details.
Director
I would not buy this product again. The platform is dated. The vendor is getting there, but I am...
Login or Create an Account to see details.
Director
When we bought the system, there were a lot of things we thought we were going to get that we later...
Login or Create an Account to see details.
Director
The upgrade that we are going to do is not going to completely rebuild the system, but it is...
Login or Create an Account to see details.
Director
We can get training from the vendor, but they charge us for it. Depending on what we are looking for...
Login or Create an Account to see details.
Director
The only people I can reach out to about issues are members of our IT staff. They are responsive,...
Login or Create an Account to see details.
Manager
Taking into account what we get out of the product, Infor’s pricing is pretty fair. The version of...
Login or Create an Account to see details.
Manager
There were some really cool things that our previous system did that Lawson's product wasn’t able to...
Login or Create an Account to see details.
Manager
We have been with Infor for a long time. Ever since the vendor was acquired by Infor, the support...
Login or Create an Account to see details.
Manager
Infor could improve the system's functionality because we have so many third-party add-ons. We have...
Login or Create an Account to see details.
Manager
There are so many steps to the Infor system. When we see demos from other vendors, their payroll...
Login or Create an Account to see details.
Manager
We are not on the most current version of the product, but it is adequate and functional. With what...
Login or Create an Account to see details.
CIO
A year from now, we should have higher satisfaction because a lot of our implementations will be...
Login or Create an Account to see details.
CIO
I suspect that our journey with the product will be similar to the way it was with our clinical...
Login or Create an Account to see details.
CIO
In the long run, the product will support our integration goals. The product is the right strategic...
Login or Create an Account to see details.
CIO
There is probably nothing wrong with Infor. My ability to recommend their system probably has more...
Login or Create an Account to see details.
CIO
The user interface that we have is pretty awful, and that isn't just because we are on an older...
Login or Create an Account to see details.
CIO
The training has actually been good. The training that Infor has provided has been good, but Infor...
Login or Create an Account to see details.
CIO
Infor Supply Chain Management is a very capable, highly integrated ERP suite. That means that if we...
Login or Create an Account to see details.
Manager
So far, everything with Infor is going well. We get good support from Infor. We have our own...
Login or Create an Account to see details.
Manager
We are definitely exploring moving to Infor's cloud product, but that move won’t be for a while. We...
Login or Create an Account to see details.
Manager
Our last upgrade was pretty smooth. As far as the quality is concerned, Infor is good once the...
Login or Create an Account to see details.
Manager
We did a reimplementation of the product a few years ago with Infor’s help, and it was fantastic....
Login or Create an Account to see details.
Manager
People have to learn the product; it has nuances that aren’t intuitive. Once people are comfortable...
Login or Create an Account to see details.
Manager
Infor has a ticketing system. It can be really good, but sometimes if the vendor has a hard time...
Login or Create an Account to see details.
Manager
Infor doesn’t overpromise. They send out continual emails with enhancements and notifications on...
Login or Create an Account to see details.
Manager
I feel like sometimes we are nickel-and-dimed by Infor. Every new thing has an extra charge. Having...
Login or Create an Account to see details.
Manager
The operating system for Infor Healthcare Solutions is fairly old. The new solutions are cloud...
Login or Create an Account to see details.
CIO
I have been very unhappy with Infor. Version 10 is worse than the last version, and now Infor wants...
Login or Create an Account to see details.
CIO
A few years ago, there were some challenges for people who had gone to the cloud because of Infor’s...
Login or Create an Account to see details.
CIO
We are pleased with how well Infor has been listening to us. They have been very responsive during...
Login or Create an Account to see details.
CIO
It has been a challenge to make it clear to our organization that in some cases, the issues we have...
Login or Create an Account to see details.
CIO
We are happy with Infor. I do find that they are trying to listen; it is just going to take them...
Login or Create an Account to see details.
CIO
There are other vendors who do a brilliant job of best practices to try to make sure that great...
Login or Create an Account to see details.
Manager
I would love for the program to be more flexible so that we could add options and change options in...
Login or Create an Account to see details.
Manager
We have several products from Infor, and we are happy with them. I like the interaction that the HR...
Login or Create an Account to see details.
Director
Infor isn't advancing the product that we are on. They are advancing v.11 of CloudSuite. Infor is...
Login or Create an Account to see details.
Director
Infor's product is right on. They have great innovation. Something that makes Infor stand out from...
Login or Create an Account to see details.
Director
The improvements that Infor has made to this system are big. Some improvements are to the GL side,...
Login or Create an Account to see details.
Director
I want to see the outcomes of v.11. What I want to see when we move to v.11 is whether Infor gives...
Login or Create an Account to see details.
Director
Infor is not expanding upon the product because they are putting their efforts into v.11. I am not...
Login or Create an Account to see details.
Director
Infor doesn’t nickel-and-dime. They are fair, and I have worked with a lot of different ERP systems.
Login or Create an Account to see details.
Director
Infor’s product is aging. The version we are on has been around for many years. Their new version is...
Login or Create an Account to see details.
Director
People don’t generally have tons of questions when it comes to Infor’s platform. Infor's service...
Login or Create an Account to see details.
Manager
I would absolutely work with the vendor again. I am a big fan. Infor is very good about having their...
Login or Create an Account to see details.
Manager
We have challenges with the product. It is hard to use and isn't intuitive. Once we actually do...
Login or Create an Account to see details.
CPO/CHRO
Lawson is out. We are going to another vendor, so the Lawson solution will go away. It is just old...
Login or Create an Account to see details.
CPO/CHRO
I wasn’t here for any rollouts, and the vendor definitely isn't doing any training on the system...
Login or Create an Account to see details.
CPO/CHRO
The product works. It always opens. The data is stable and seems accurate; it is pretty clear. The...
Login or Create an Account to see details.
Director
As far as support goes, I just don't enjoy interacting with the vendor's website or with the support...
Login or Create an Account to see details.
Director
The users are having issues, but the issues are all different and quirky. That is partly because the...
Login or Create an Account to see details.
Director
We started off on the wrong foot with supply chain. When we first implemented the system, we had a...
Login or Create an Account to see details.
Director
For new people coming in, the system has a complex setup. It has to be complex in order to...
Login or Create an Account to see details.
Director
The version we are on for report writing is antiquated. We have upgraded the system, but we haven't...
Login or Create an Account to see details.
Director
I wouldn't buy Infor Healthcare Solutions again because the world has moved on and there is new...
Login or Create an Account to see details.
Director
As far as I know, training for Infor is nonexistent. I don't know whether Infor even offers...
Login or Create an Account to see details.
Director
Infor was very involved in our selection process of a new ERP system, so I have to give them credit...
Login or Create an Account to see details.
Director
There are things that I would like Infor to do that they haven’t done. They didn’t fix the W-4 issue...
Login or Create an Account to see details.
Director
We have the upgrade on our IT timeline, but that was before COVID-19 hit. That means we will deal...
Login or Create an Account to see details.
Director
When we find something that we don't feel is working appropriately, we must always get things...
Login or Create an Account to see details.
Director
We don't typically customize because when we have to do upgrades we have to deal with those...
Login or Create an Account to see details.
Director
Infor doesn't have the ability to store forms, but that would be extremely valuable. The new W-4...
Login or Create an Account to see details.
Director
The world is changing rapidly, and Infor is focusing on only putting the releases in their new...
Login or Create an Account to see details.
CIO
We were so disenchanted with Infor because of the false starts we had with upgrading our version a...
Login or Create an Account to see details.
CIO
Infor doesn’t get to know their clients and truly appreciate their needs. They are not as advanced...
Login or Create an Account to see details.
VP/Other Executive
Infor is doing well. The system meets the status quo and is a solid product. We have not really had...
Login or Create an Account to see details.
CTO
Infor mostly meets our needs, but they don’t delight our end users. We would like their product do...
Login or Create an Account to see details.
CTO
Based on what Infor has shared about their cloud-enabled product, we believe that it would meet our...
Login or Create an Account to see details.
CTO
There has been some turnover with our account representative. I had a good relationship with my...
Login or Create an Account to see details.
CTO
Infor has a good vision but struggles with execution. Their lack of execution is not due to a lack...
Login or Create an Account to see details.
CTO
We are planning to replace v.10 with either v.11 or another product. We are going to closely...
Login or Create an Account to see details.
Director
Infor charges for every little thing, especially for the consulting fees. For 15 minutes of the...
Login or Create an Account to see details.
Director
Our recent upgrade has been a little rough due to the pandemic. We need to do our daily work, so...
Login or Create an Account to see details.
Director
Infor has worked with us. We pushed our go-live date back a few times. We had an old infrastructure...
Login or Create an Account to see details.
Director
For the COVID-19 crisis, our representative told us that hospitals are getting priority now. We have...
Login or Create an Account to see details.
Director
Infor could improve their support and education for the move to the cloud product. It feels like the...
Login or Create an Account to see details.
Director
The system works well. Once we are in it, the system is more intuitive than the last version. Our...
Login or Create an Account to see details.
Director
We can escalate issues. When we have issues, Infor is pretty responsive. We have good vendor...
Login or Create an Account to see details.
Director
A problem with the system is that there are upgrades every month, and that wasn’t explained very...
Login or Create an Account to see details.
Manager
If I were looking at buying Infor again, I would definitely consider them. I would highly recommend...
Login or Create an Account to see details.
Manager
We reached out to Infor during the COVID-19 crisis for help regarding PPE management, and they were...
Login or Create an Account to see details.
Manager
I like the direction that Infor is going. They are bringing a lot of new technology to their...
Login or Create an Account to see details.
Manager
There are some unknowns with our future with Infor because of internal budget decisions. Infor’s...
Login or Create an Account to see details.
Manager
I think that Infor's on-premises solution has always been very robust. It has always provided a very...
Login or Create an Account to see details.
Manager
Infor hasn't been developing the on-premises tool in a while. That might be more on us because we...
Login or Create an Account to see details.
Manager
We work with a customer engagement executive, but the IT department works with that person more...
Login or Create an Account to see details.
Manager
We are leaving Infor's HR system. We decided to go with another product to fulfill our goal of...
Login or Create an Account to see details.
Manager
Infor does not keep all of their promises. One example was related to their lease management module....
Login or Create an Account to see details.
Manager
New technology is not being delivered with this version we are on. With the newer version, Infor is...
Login or Create an Account to see details.
Manager
There was one time that Infor came out with a product, and about a year later they decided to just...
Login or Create an Account to see details.
Manager
The Infor executives make themselves available at the conferences. The conference for this year was...
Login or Create an Account to see details.
Director
I am in the middle about Infor keeping all their promises. I really don’t deal with them directly....
Login or Create an Account to see details.
Director
We will be using Infor’s system for a while longer, and I think our satisfaction will remain the...
Login or Create an Account to see details.
Director
We are looking at different vendors to replace Infor. We are moving away from Infor because our...
Login or Create an Account to see details.
Director
The system’s implementation wasn’t very good, and throughout the years we have had the system, it...
Login or Create an Account to see details.
Director
Infor is trying to convert everybody away from the old product and toward their global cloud...
Login or Create an Account to see details.
Director
Koch Industries is now the major stakeholder in Infor. Koch Industries was trying to push all of...
Login or Create an Account to see details.
Director
We would consider Infor again if we were buying something. We are considering them now as we look at...
Login or Create an Account to see details.
CIO
What Infor has failed to do is have their leadership team connect with us. The vendor is woefully...
Login or Create an Account to see details.
Director
I would have liked to see some changes to Infor's response to COVID-19. It was difficult to have...
Login or Create an Account to see details.
Director
I would certainly consider buying Infor's system again. The system is good because we know it. I...
Login or Create an Account to see details.
Director
Infor hasn't really done anything when it comes to supply chain. They haven't changed or updated the...
Login or Create an Account to see details.
Manager
We struggle with the systems' integration. Sometimes the solution doesn't catch when we have the...
Login or Create an Account to see details.
Manager
When something is wrong and we are trying to get help, sometimes Infor takes a long time, and that...
Login or Create an Account to see details.
Preferences
Related Blogs
Healthcare ERP 2020: Everything Related to Pillars