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Infor Healthcare Solutions Suite (v.10 and below) Comments
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KLAS Research Director - Tanya Egbert
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Director

We have been satisfied with Infor, so we are expanding our Infor footprint. We have done a good job...

Jul 2021
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Director

There are some navigation challenges in version 10 of the solution. Our user community wouldn't say...

Jul 2021
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Director

We have a good relationship with Infor. We like where they are going with technology. There are some...

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Director

My overall dissatisfaction right now is cost. We have years of escalation built into our maintenance...

Jul 2021
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Director

We are in the process of replacing the system. We are end of life on our version. Infor doesn’t...

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Director

An improvement we need is reporting. The reporting capabilities are terrible. Infor's report writer...

Jul 2021
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Director

Infor's system does payroll well. We have had very few problems with our payroll, and those were all...

Jul 2021
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Director

We get pretty good support from Infor. I have a really good relationship with my account executive....

Jul 2021
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Manager

Overall, Infor seems very proactive. They are very aware of things that are being decommissioned...

Jul 2021
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Manager

We are making sure to keep up with the technology. The vendor modified their system to ensure that...

Jul 2021
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Manager

The vendor offers new version training every quarter. That is a carrot to get people to move to the...

Jul 2021
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Manager

In the past, Infor had a reputation of nickel-and-diming. In the last year, they have come around to...

Jul 2021
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Manager

I don't really get a lot of feedback about any system issues. With the things I use the system for,...

Jul 2021
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Manager

The support for the human resources module is a bit lower than the support for Infor's other modules...

Jul 2021
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Manager

Infor does a lot of promoting. We are their legacy system, and we don't hear much about that...

Jul 2021
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Manager

Our satisfaction is mostly based on the price and implementation fees. A couple of years ago, we...

Jul 2021
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Manager

In the last year, Infor has really stepped up their game and started to understand where their...

Jul 2021
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Manager

Infor has a customer success manager who is proactive. We meet with them biweekly. If we ever have...

Jul 2021
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Manager

I have used the product for so long that I am used to it. I don't have any quality issues with it. I...

Jul 2021
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Manager

Infor Healthcare Solutions' integration was really easy. The solution is interoperable and flexible,...

Jul 2021
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Manager

Infor may not charge us for every little thing, but we have to get a third-party partner to help us...

Jun 2021
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CIO

Infor does not nickel-and-dime. The agreement is what it is, and they are charging us based on that....

Jun 2021
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CIO

The implementation of the product was going off the rails until Infor assigned someone to us. They...

Jun 2021
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CIO

We went with Infor because we wanted to integrate our entire business operation suite. So from that...

Jun 2021
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CIO

Infor’s support is reactive. At my level, the executives I am looking at are the sales executive and...

Jun 2021
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CIO

Once we integrate the finance supply chain, we can get rid of some of the terrible interfaces from...

Jun 2021
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CIO

The summit was good. Infor was really open to hearing views from the customers. I haven’t seen...

Jun 2021
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CIO

Until I see it, I am neutral on Infor’s ability to deliver a world-class ERP solution after the...

Jun 2021
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CIO

We would buy Infor’s product again. There are three big vendors, so organizations like us partner...

Jun 2021
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CIO

Our selection of the Infor product was very detailed, definitive, and project management focused. So...

Jun 2021
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CIO

The way Infor sold the product is not what we are going to go live with. It will be a scaled-down...

Jun 2021
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CIO

We are going to be able to get the invoices into CloudSuite and use only a piece of another module....

Jun 2021
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Manager

We are on-premises, so there is a lot of functionality in the cloud that is available to consumers....

May 2021
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CIO

Infor just isn't keeping up. The cloud solution isn't there. The vendor scrambled to put together a...

Mar 2021
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Analyst/Coordinator

I have never been a fan of the Infor system because it was designed by finance people, not HR...

Mar 2021
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Analyst/Coordinator

The system is fairly easy to use once people figure out how things work. The product gets better...

Mar 2021
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Director

I have concerns that we are going to be shopping for our next system soon. We will probably go to...

Mar 2021
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Director

The product is solid and stable. It has everything we need for placing orders and sending them...

Mar 2021
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Director

Infor does very well at helping us when needed. We just contact our internal IT people, and they go...

Mar 2021
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Director

Infor charges for individual requests for licenses, and that has caused difficulties. I wouldn't buy...

Mar 2021
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Director

The supply chain product is the driver of our ROI from Infor. We do get routine calls from Infor at...

Feb 2021
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Director

The challenge is that Infor is not focusing on our version of the product because they are trying to...

Feb 2021
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Director

We are trying to get through an upgrade with Infor, and we are struggling. We have avoided taking...

Feb 2021
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Director

Infor's incident management is something I am accustomed to. The support has really been lacking for...

Feb 2021
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Director

We are able to purchase training if we need a module, and sometimes the vendor does webinars.

Feb 2021
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Director

We can do a lot with the system if we have the technical people to do it, but this product would not...

Feb 2021
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Director

I would not buy this product again. The platform is dated. The vendor is getting there, but I am...

Feb 2021
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Director

When we bought the system, there were a lot of things we thought we were going to get that we later...

Feb 2021
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Director

The upgrade that we are going to do is not going to completely rebuild the system, but it is...

Feb 2021
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Director

We can get training from the vendor, but they charge us for it. Depending on what we are looking for...

Feb 2021
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Director

The only people I can reach out to about issues are members of our IT staff. They are responsive,...

Feb 2021
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Manager

Taking into account what we get out of the product, Infor’s pricing is pretty fair. The version of...

Feb 2021
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Manager

There were some really cool things that our previous system did that Lawson's product wasn’t able to...

Feb 2021
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Manager

We have been with Infor for a long time. Ever since the vendor was acquired by Infor, the support...

Jan 2021
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Manager

Infor could improve the system's functionality because we have so many third-party add-ons. We have...

Jan 2021
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Manager

There are so many steps to the Infor system. When we see demos from other vendors, their payroll...

Jan 2021
||
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Manager

We are not on the most current version of the product, but it is adequate and functional. With what...

Jan 2021
||
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CIO

A year from now, we should have higher satisfaction because a lot of our implementations will be...

Jan 2021
||
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CIO

I suspect that our journey with the product will be similar to the way it was with our clinical...

Jan 2021
||
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CIO

In the long run, the product will support our integration goals. The product is the right strategic...

Jan 2021
||
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CIO

There is probably nothing wrong with Infor. My ability to recommend their system probably has more...

Jan 2021
||
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CIO

The user interface that we have is pretty awful, and that isn't just because we are on an older...

Jan 2021
||
(0)
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CIO

The training has actually been good. The training that Infor has provided has been good, but Infor...

Jan 2021
||
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CIO

Infor Supply Chain Management is a very capable, highly integrated ERP suite. That means that if we...

Jan 2021
||
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Manager

So far, everything with Infor is going well. We get good support from Infor. We have our own...

Jan 2021
||
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Manager

We are definitely exploring moving to Infor's cloud product, but that move won’t be for a while. We...

Jan 2021
||
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Manager

Our last upgrade was pretty smooth. As far as the quality is concerned, Infor is good once the...

Jan 2021
||
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Manager

We did a reimplementation of the product a few years ago with Infor’s help, and it was fantastic....

Jan 2021
||
(0)
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Manager

People have to learn the product; it has nuances that aren’t intuitive. Once people are comfortable...

Jan 2021
||
(0)
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Manager

Infor has a ticketing system. It can be really good, but sometimes if the vendor has a hard time...

Jan 2021
||
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Manager

Infor doesn’t overpromise. They send out continual emails with enhancements and notifications on...

Jan 2021
||
(0)
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Manager

I feel like sometimes we are nickel-and-dimed by Infor. Every new thing has an extra charge. Having...

Jan 2021
||
(0)
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Manager

The operating system for Infor Healthcare Solutions is fairly old. The new solutions are cloud...

Jan 2021
||
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CIO

I have been very unhappy with Infor. Version 10 is worse than the last version, and now Infor wants...

Jan 2021
||
(0)
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CIO

A few years ago, there were some challenges for people who had gone to the cloud because of Infor’s...

Dec 2020
||
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CIO

We are pleased with how well Infor has been listening to us. They have been very responsive during...

Dec 2020
||
(0)
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CIO

It has been a challenge to make it clear to our organization that in some cases, the issues we have...

Dec 2020
||
(0)
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CIO

We are happy with Infor. I do find that they are trying to listen; it is just going to take them...

Dec 2020
||
(0)
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CIO

There are other vendors who do a brilliant job of best practices to try to make sure that great...

Dec 2020
||
(0)
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Manager

I would love for the program to be more flexible so that we could add options and change options in...

Dec 2020
||
(0)
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Manager

We have several products from Infor, and we are happy with them. I like the interaction that the HR...

Dec 2020
||
(0)
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Director

Infor isn't advancing the product that we are on. They are advancing v.11 of CloudSuite. Infor is...

Dec 2020
||
(0)
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Director

Infor's product is right on. They have great innovation. Something that makes Infor stand out from...

Dec 2020
||
(0)
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Director

The improvements that Infor has made to this system are big. Some improvements are to the GL side,...

Dec 2020
||
(0)
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Director

I want to see the outcomes of v.11. What I want to see when we move to v.11 is whether Infor gives...

Dec 2020
||
(0)
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Director

Infor is not expanding upon the product because they are putting their efforts into v.11. I am not...

Dec 2020
||
(0)
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Director

Infor doesn’t nickel-and-dime. They are fair, and I have worked with a lot of different ERP systems.

Dec 2020
||
(0)
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Director

Infor’s product is aging. The version we are on has been around for many years. Their new version is...

Dec 2020
||
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Director

People don’t generally have tons of questions when it comes to Infor’s platform. Infor's service...

Dec 2020
||
(0)
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Manager

I would absolutely work with the vendor again. I am a big fan. Infor is very good about having their...

Dec 2020
||
(0)
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Manager

We have challenges with the product. It is hard to use and isn't intuitive. Once we actually do...

Dec 2020
||
(0)
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CPO/CHRO

Lawson is out. We are going to another vendor, so the Lawson solution will go away. It is just old...

Oct 2020
||
(0)
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CPO/CHRO

I wasn’t here for any rollouts, and the vendor definitely isn't doing any training on the system...

Oct 2020
||
(0)
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CPO/CHRO

The product works. It always opens. The data is stable and seems accurate; it is pretty clear. The...

Oct 2020
||
(0)
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Director

As far as support goes, I just don't enjoy interacting with the vendor's website or with the support...

Oct 2020
||
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Director

The users are having issues, but the issues are all different and quirky. That is partly because the...

Oct 2020
||
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Director

We started off on the wrong foot with supply chain. When we first implemented the system, we had a...

Oct 2020
||
(0)
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Director

For new people coming in, the system has a complex setup. It has to be complex in order to...

Oct 2020
||
(0)
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Director

The version we are on for report writing is antiquated. We have upgraded the system, but we haven't...

Oct 2020
||
(0)
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Director

I wouldn't buy Infor Healthcare Solutions again because the world has moved on and there is new...

Oct 2020
||
(0)
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Director

As far as I know, training for Infor is nonexistent. I don't know whether Infor even offers...

Oct 2020
||
(0)
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Director

Infor was very involved in our selection process of a new ERP system, so I have to give them credit...

Oct 2020
||
(0)
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Director

There are things that I would like Infor to do that they haven’t done. They didn’t fix the W-4 issue...

Oct 2020
||
(0)
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Director

We have the upgrade on our IT timeline, but that was before COVID-19 hit. That means we will deal...

Oct 2020
||
(0)
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Director

When we find something that we don't feel is working appropriately, we must always get things...

Oct 2020
||
(0)
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Director

We don't typically customize because when we have to do upgrades we have to deal with those...

Oct 2020
||
(0)
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Director

Infor doesn't have the ability to store forms, but that would be extremely valuable. The new W-4...

Oct 2020
||
(0)
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Director

The world is changing rapidly, and Infor is focusing on only putting the releases in their new...

Oct 2020
||
(0)
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CIO

We were so disenchanted with Infor because of the false starts we had with upgrading our version a...

Oct 2020
||
(0)
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CIO

Infor doesn’t get to know their clients and truly appreciate their needs. They are not as advanced...

Oct 2020
||
(0)
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VP/Other Executive

Infor is doing well. The system meets the status quo and is a solid product. We have not really had...

Sep 2020
||
(0)
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CTO

Infor mostly meets our needs, but they don’t delight our end users. We would like their product do...

Aug 2020
||
(0)
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CTO

Based on what Infor has shared about their cloud-enabled product, we believe that it would meet our...

Aug 2020
||
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CTO

There has been some turnover with our account representative. I had a good relationship with my...

Aug 2020
||
(0)
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CTO

Infor has a good vision but struggles with execution. Their lack of execution is not due to a lack...

Aug 2020
||
(0)
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CTO

We are planning to replace v.10 with either v.11 or another product. We are going to closely...

Aug 2020
||
(0)
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Director

Infor charges for every little thing, especially for the consulting fees. For 15 minutes of the...

Aug 2020
||
(0)
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Director

Our recent upgrade has been a little rough due to the pandemic. We need to do our daily work, so...

Aug 2020
||
(0)
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Director

Infor has worked with us. We pushed our go-live date back a few times. We had an old infrastructure...

Aug 2020
||
(0)
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Director

For the COVID-19 crisis, our representative told us that hospitals are getting priority now. We have...

Aug 2020
||
(0)
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Director

Infor could improve their support and education for the move to the cloud product. It feels like the...

Aug 2020
||
(0)
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Director

The system works well. Once we are in it, the system is more intuitive than the last version. Our...

Aug 2020
||
(0)
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Director

We can escalate issues. When we have issues, Infor is pretty responsive. We have good vendor...

Aug 2020
||
(0)
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Director

A problem with the system is that there are upgrades every month, and that wasn’t explained very...

Aug 2020
||
(0)
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Manager

If I were looking at buying Infor again, I would definitely consider them. I would highly recommend...

Aug 2020
||
(0)
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Manager

We reached out to Infor during the COVID-19 crisis for help regarding PPE management, and they were...

Aug 2020
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Manager

I like the direction that Infor is going. They are bringing a lot of new technology to their...

Aug 2020
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Manager

There are some unknowns with our future with Infor because of internal budget decisions. Infor’s...

Aug 2020
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Manager

I think that Infor's on-premises solution has always been very robust. It has always provided a very...

Aug 2020
||
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Manager

Infor hasn't been developing the on-premises tool in a while. That might be more on us because we...

Aug 2020
||
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Manager

We work with a customer engagement executive, but the IT department works with that person more...

Aug 2020
||
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Manager

We are leaving Infor's HR system. We decided to go with another product to fulfill our goal of...

Aug 2020
||
(0)
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Manager

Infor does not keep all of their promises. One example was related to their lease management module....

Aug 2020
||
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Manager

New technology is not being delivered with this version we are on. With the newer version, Infor is...

Aug 2020
||
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Manager

There was one time that Infor came out with a product, and about a year later they decided to just...

Aug 2020
||
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Manager

The Infor executives make themselves available at the conferences. The conference for this year was...

Aug 2020
||
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Director

I am in the middle about Infor keeping all their promises. I really don’t deal with them directly....

Aug 2020
||
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Director

We will be using Infor’s system for a while longer, and I think our satisfaction will remain the...

Aug 2020
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Director

We are looking at different vendors to replace Infor. We are moving away from Infor because our...

Aug 2020
||
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Director

The system’s implementation wasn’t very good, and throughout the years we have had the system, it...

Aug 2020
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