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Information Builders Healthcare Data Management and Analytics Platform Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Analyst/Coordinator
Other Observations & Comments
The product should be part of our long-term plans because we have done a world of good with it, but...
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Analyst/Coordinator
Functionality and Upgrades
The vendor was very good with implementation services. The vendor was willing to help us with...
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Analyst/Coordinator
Implementation and Training
The vendor has done some trainings and has always been very good with that. The vendor used to have...
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Analyst/Coordinator
Functionality and Upgrades
We tie everything together. We go against a bunch of other vendors' data, and we are able to get...
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Analyst/Coordinator
Functionality and Upgrades
A major selling point of WebFOCUS is the base language. Now, the vendor is obviously trying to...
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Analyst/Coordinator
Service and Support
The vendor resolves issues in a timely manner as best as they can. The vendor is responsive. The...
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Analyst/Coordinator
Service and Support
The vendor is extremely good about being proactive, and they keep all of their promises. They want...
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Analyst/Coordinator
Functionality and Upgrades
We have really only upgraded the system once, but that is more our problem. A few years ago, we...
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CIO
Functionality and Upgrades
We actually have a consultant coming in to bring us up to date because we are a few release cycles...
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CIO
Implementation and Training
With Information Builders’ high degree of functionality comes a significant amount of complexity, so...
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Director
ROI / Cost (care and feeding)
The vendor's ongoing phone and web support is pretty good, and the vendor's executives are very...
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Director
Implementation and Training
We haven’t done a lot of training with the vendor. There have recently been some knowledge-transfer...
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Director
Functionality and Upgrades
The product definitely works as promoted, but I can only speculate on ease of use. I have heard from...
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Director
ROI / Cost (care and feeding)
The vendor absolutely avoids nickel-and-diming. We never get change orders, and we never...
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Director
Functionality and Upgrades
The strengths of the vendor are the different layers of their technology, the support the vendor...
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Director
Service and Support
We have been stepping into advanced analytics with the vendor, and the process to do that could...
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Director
Sales and Contracting
The vendor has done well to support us during the COVID-19 crisis. A lot of organizations have had...
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Director
Other Observations & Comments
The product is the business intelligence front end, and it is more of a commodity. I would maybe buy...
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Analyst/Coordinator
Service and Support
Because of the COVID-19 crisis, I have been using WebFOCUS more. The vendor's support is definitely...
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Analyst/Coordinator
Other Observations & Comments
WebFOCUS is definitely a great tool. Even our senior management is recognizing that now because of...
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Director
Future Outlook
We hope the vendor is part of our long-term plans; that is our goal.
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Director
Relationship
I would not emphatically say that Information Builders doesn’t keep their promises because they are...
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Director
ROI / Cost (care and feeding)
We have incurred some additional consulting expenses, but Information Builders has done a lot of...
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Director
Technology
When we go to the vendor’s user conference, we see that they are constantly rolling out new...
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Director
Functionality and Upgrades
We needed a higher technical skill set during the implementation than what we had. I think the...
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Director
Sales and Contracting
The vendor’s support is pretty good. The vendor needs to change how they market their products and...
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Director
Sales and Contracting
Our relationship with Information Builders has been challenging. When we purchased the product, it...
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Director
ROI / Cost (care and feeding)
If I were making the decision today, I would not buy Omni-Patient again. We were under the...
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