Information Builders Healthcare Data Management and Analytics Platform Comments

 

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User Commentary

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Director

ROI / Cost (care and feeding)

The vendor's ongoing phone and web support is pretty good, and the vendor's executives are very...

Jun 2020
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Director

Implementation and Training

We haven’t done a lot of training with the vendor. There have recently been some knowledge-transfer...

Jun 2020
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Director

Functionality and Upgrades

The product definitely works as promoted, but I can only speculate on ease of use. I have heard from...

Jun 2020
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Director

ROI / Cost (care and feeding)

The vendor absolutely avoids nickel-and-diming. We never get change orders, and we never...

Jun 2020
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Director

Functionality and Upgrades

The strengths of the vendor are the different layers of their technology, the support the vendor...

Jun 2020
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Director

Service and Support

We have been stepping into advanced analytics with the vendor, and the process to do that could...

Jun 2020
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Director

Sales and Contracting

The vendor has done well to support us during the COVID-19 crisis. A lot of organizations have had...

Jun 2020
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Director

Other Observations & Comments

The product is the business intelligence front end, and it is more of a commodity. I would maybe buy...

Jun 2020
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Analyst/Coordinator

Service and Support

Because of the COVID-19 crisis, I have been using WebFOCUS more. The vendor's support is definitely...

Apr 2020
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Analyst/Coordinator

Other Observations & Comments

WebFOCUS is definitely a great tool. Even our senior management is recognizing that now because of...

Apr 2020
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Director

Future Outlook

We hope the vendor is part of our long-term plans; that is our goal.

Apr 2020
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Director

Relationship

I would not emphatically say that Information Builders doesn’t keep their promises because they are...

Apr 2020
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Director

ROI / Cost (care and feeding)

We have incurred some additional consulting expenses, but Information Builders has done a lot of...

Apr 2020
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Director

Technology

When we go to the vendor’s user conference, we see that they are constantly rolling out new...

Apr 2020
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Director

Functionality and Upgrades

We needed a higher technical skill set during the implementation than what we had. I think the...

Apr 2020
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Director

Sales and Contracting

The vendor’s support is pretty good. The vendor needs to change how they market their products and...

Apr 2020
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Director

Sales and Contracting

Our relationship with Information Builders has been challenging. When we purchased the product, it...

Apr 2020
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Director

ROI / Cost (care and feeding)

If I were making the decision today, I would not buy Omni-Patient again. We were under the...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

When we run a WebFOCUS report, the system logs that the report has been run and logs who ran it. I...

Jan 2020
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Analyst/Coordinator

Other Observations & Comments

We would love to get the most recent version of WebFOCUS, but testing it would take a lot of time....

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

I have used the system for a long time, so I know what it can do. We have had no training. We put...

Jan 2020
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Analyst/Coordinator

Other Observations & Comments

The system has been running for years, and we have very little downtime with it. A couple of years...

Jan 2020
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Analyst/Coordinator

Relationship

The vendor has been more than willing to help us. They have been willing to be a partner and have...

Jan 2020
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Analyst/Coordinator

Relationship

WebFOCUS constantly has webinars. At one time, they had local user group meetings a few times a...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

WebFOCUS gets data out and gets it out quickly. Everybody thinks that everything is going to be...

Jan 2020
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Analyst/Coordinator

Other Observations & Comments

WebFOCUS will get to the finish line more quickly than other solutions in terms of more complex...

Jan 2020
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Analyst/Coordinator

Service and Support

I can make a phone call and get a response within a couple of minutes. The vendor has a hotline that...

Jan 2020
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Analyst/Coordinator

Other Observations & Comments

The vendor’s executives have a hard time trying to get us to work together. The vendor’s people are...

Jan 2020
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Analyst/Coordinator

Other Observations & Comments

Our team members complain about the maintenance fee being high, but the system was a one-time...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

The update that we had a few years ago was not good in terms of the amount of work we had to do....

Jan 2020
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Director

Relationship

Within Information Builder's constraints and abilities, they have kept their promises. I haven't...

Jan 2020
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Director

Other Observations & Comments

Information Builders' solutions are not easy to use. WebFOCUS has challenges. We can do anything,...

Jan 2020
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Director

Functionality and Upgrades

The vendor has made improvements, but we want a command work center and an automated orchestration...

Jan 2020
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Director

ROI / Cost (care and feeding)

The vendor definitely doesn’t charge for everything. That has been one of the positive things of our...

Jan 2020
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Director

Functionality and Upgrades

I would give the vendor a high score for functionality. We have been able to do pretty much...

Jan 2020
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Director

Relationship

We are well supported by the vendor. There are some things that we drive and some things that the...

Jan 2020
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Director

Other Observations & Comments

There are some quality issues with defects and things of that nature with iWay Integration...

Jan 2020
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Director

Functionality and Upgrades

I would rate the ability for iWay Integration Solutions to provide outcomes high because of how we...

Jan 2020
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Director

Functionality and Upgrades

I would tell other people looking to purchase iWay Integration Solutions that it works very well for...

Jan 2020
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Director

Other Observations & Comments

Whether or not I would buy Omni-HealthData Insights again is a hard question to answer without...

Jan 2020
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Director

Interfacing and Integration

We are not doing a lot of integration with Omni-HealthData Insights. We are mostly integrating data...

Jan 2020
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Director

Functionality and Upgrades

In the world of data, nobody under the sun does everything that we want them to do with our data,...

Jan 2020
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Director

Service and Support

We have some dedicated support as part of our partnership with Information Builders, so I would say...

Jan 2020
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Director

Functionality and Upgrades

Information Builders helps us keep the lights on with Omni-HealthData Insights, and they do a very...

Jan 2020
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Director

Service and Support

There are some areas where Omni-HealthData Insights could improve. It is a very good tool for master...

Jan 2020
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Director

Functionality and Upgrades

Information Builders is not really helping us with more advanced analytics. We are pursuing that...

Jan 2020
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CTO

Relationship

The vendor’s team has been really good in terms of making product architecture changes. We wanted a...

Nov 2019
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CTO

Other Observations & Comments

In the healthcare space right now, the model that the vendor has is very robust. I would strongly...

Nov 2019
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CTO

Sales and Contracting

The product works as promoted. The vendor oversold us on their healthcare capability within the...

Nov 2019
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CTO

Other Observations & Comments

Most of the training that we found useful was on-the-job training. We saw how the system behaved and...

Nov 2019
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CTO

Other Observations & Comments

My team had to spend several months to get the system to the state it is in now. I would have hoped...

Nov 2019
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Manager

Service and Support

I was initially surprised at how knowledgeable Information Builders is because a lot of their past...

Nov 2019
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Manager

Service and Support

We have a resource from Information Builders who acts as a technical resource when we run into...

Nov 2019
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Manager

Win/Loss - Why they were selected (by current clients)

We chose Information Builders because with them, we didn't have to be stuck with an off-the-shelf...

Nov 2019
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Manager

Service and Support

Our account manager is the most fantastic and supportive manager that I have ever had from a vendor....

Nov 2019
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Manager

ROI / Cost (care and feeding)

Since we started using the product, we have been able to transition from being behind to being...

Nov 2019
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Manager

Functionality and Upgrades

We have an annual advisory board meeting, and we have used the Information Builders platform to...

Nov 2019
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Manager

Implementation and Training

We have been overly impressed and pleased with the implementation and support that we have received...

Nov 2019
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Manager

Functionality and Upgrades

We really love WebFOCUS and its flexibility. All reporting tools are focused on clicks, and people...

Jun 2019
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Manager

Functionality and Upgrades

WebFOCUS is promoted to look super easy. If everything is set up properly, the system can be really...

Jun 2019
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Manager

Other Observations & Comments

I never have issues with Information Builders’ technical support. That may be due to the issues I...

Jun 2019
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Manager

Functionality and Upgrades

If the system were reviewed organizationally, we wouldn’t buy it again because we would want all of...

Jun 2019
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Manager

Functionality and Upgrades

We started upgrading, and then we ran into a bug. We couldn’t move forward with the upgrade due to...

Jun 2019
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Manager

Other Observations & Comments

We are looking at a healthcare product with Information Builders, and based on what we saw in the...

Jun 2019
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Manager

Relationship

Overall, we have had a great working relationship with Information Builders, and our current...

Jun 2019
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Manager

Service and Support

Information Builders personnel representatives and the people that we work with on a constant basis...

Jun 2019
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Manager

Other Observations & Comments

Having a perfect score is a hard goal to achieve because that means that nothing is wrong and...

Jun 2019
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Manager

Functionality and Upgrades

Sometimes functionalities could improve. Tweaking little things here and there would make things...

Jun 2019
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Manager

Sales and Contracting

Information Builders could be a little bit more in depth with their presentations. There could be...

Jun 2019
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Manager

Functionality and Upgrades

The flexibility in how WebFOCUS can customize some of our analytics needs has been very helpful....

Apr 2019
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Manager

Functionality and Upgrades

We have influences and licenses with WebFOCUS, but we haven’t used them yet. The regular influences...

Apr 2019
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Manager

Future Outlook

We don’t currently envision a situation where we want to change away from WebFOCUS. We have been...

Apr 2019
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Manager

Relationship

I would consider WebFOCUS if we had to start over, but I would probably take a harder look at the...

Apr 2019
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Director

ROI / Cost (care and feeding)

Information Builders does not nickel-and-dime. We haven’t gotten a change order from Information...

Apr 2019
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Director

ROI / Cost (care and feeding)

We are very happy with Omni-HealthData Provider Edition. The system supports every major initiative...

Apr 2019
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Director

Relationship

Information Builders is very helpful and engaged.

Apr 2019
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Director

Win/Loss - Why they were selected (by current clients)

Omni-HealthData Provider Edition is built to be an end-to-end platform for healthcare. For our...

Apr 2019
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Director

Other Observations & Comments

Data and analytics are evolving in healthcare, and it would be good for all vendors to go beyond...

Apr 2019
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Director

Implementation and Training

Our implementation was supposed to be finished already, but it is still going because we have had...

Mar 2019
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Director

Sales and Contracting

Looking back, we see that our implementation timeline was a bit aggressive. We should have gone into...

Mar 2019
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Director

Relationship

Information Builders' product is advanced and out there on the spectrum. Our organization is trying...

Mar 2019
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Director

Win/Loss - Why they were selected (by current clients)

We looked at a number of vendors and went through a lengthy RFP process before we chose Information...

Mar 2019
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Director

Functionality and Upgrades

The Omni-Patient platform is the most helpful to us because it allows us to bring all our data...

Mar 2019
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Director

Relationship

We have a good relationship with Information Builders. We have open communication, an actively...

Mar 2019
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Analyst/Coordinator

Service and Support

WebFOCUS went from case insensitive to case sensitive. That created a lot of problems for us because...

Mar 2019