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Information Builders Healthcare Data Management and Analytics Platform Comments
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KLAS Research Director - Ryan Pretnik
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Ryan Pretnik

Research Director

ryan.pretnik@klasresearch.com

 
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User Commentary

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Analyst/Coordinator

Other Observations & Comments

The product should be part of our long-term plans because we have done a world of good with it, but...

Dec 2020
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Analyst/Coordinator

Functionality and Upgrades

The vendor was very good with implementation services. The vendor was willing to help us with...

Dec 2020
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Analyst/Coordinator

Implementation and Training

The vendor has done some trainings and has always been very good with that. The vendor used to have...

Dec 2020
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Analyst/Coordinator

Functionality and Upgrades

We tie everything together. We go against a bunch of other vendors' data, and we are able to get...

Dec 2020
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Analyst/Coordinator

Functionality and Upgrades

A major selling point of WebFOCUS is the base language. Now, the vendor is obviously trying to...

Dec 2020
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Analyst/Coordinator

Service and Support

The vendor resolves issues in a timely manner as best as they can. The vendor is responsive. The...

Dec 2020
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Analyst/Coordinator

Service and Support

The vendor is extremely good about being proactive, and they keep all of their promises. They want...

Dec 2020
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Analyst/Coordinator

Functionality and Upgrades

We have really only upgraded the system once, but that is more our problem. A few years ago, we...

Dec 2020
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CIO

Functionality and Upgrades

We actually have a consultant coming in to bring us up to date because we are a few release cycles...

Dec 2020
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CIO

Implementation and Training

With Information Builders’ high degree of functionality comes a significant amount of complexity, so...

Dec 2020
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Director

ROI / Cost (care and feeding)

The vendor's ongoing phone and web support is pretty good, and the vendor's executives are very...

Jun 2020
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Director

Implementation and Training

We haven’t done a lot of training with the vendor. There have recently been some knowledge-transfer...

Jun 2020
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Director

Functionality and Upgrades

The product definitely works as promoted, but I can only speculate on ease of use. I have heard from...

Jun 2020
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Director

ROI / Cost (care and feeding)

The vendor absolutely avoids nickel-and-diming. We never get change orders, and we never...

Jun 2020
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Director

Functionality and Upgrades

The strengths of the vendor are the different layers of their technology, the support the vendor...

Jun 2020
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Director

Service and Support

We have been stepping into advanced analytics with the vendor, and the process to do that could...

Jun 2020
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Director

Sales and Contracting

The vendor has done well to support us during the COVID-19 crisis. A lot of organizations have had...

Jun 2020
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Director

Other Observations & Comments

The product is the business intelligence front end, and it is more of a commodity. I would maybe buy...

Jun 2020
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Analyst/Coordinator

Service and Support

Because of the COVID-19 crisis, I have been using WebFOCUS more. The vendor's support is definitely...

Apr 2020
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Analyst/Coordinator

Other Observations & Comments

WebFOCUS is definitely a great tool. Even our senior management is recognizing that now because of...

Apr 2020
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Director

Future Outlook

We hope the vendor is part of our long-term plans; that is our goal.

Apr 2020
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Director

Relationship

I would not emphatically say that Information Builders doesn’t keep their promises because they are...

Apr 2020
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Director

ROI / Cost (care and feeding)

We have incurred some additional consulting expenses, but Information Builders has done a lot of...

Apr 2020
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Director

Technology

When we go to the vendor’s user conference, we see that they are constantly rolling out new...

Apr 2020
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Director

Functionality and Upgrades

We needed a higher technical skill set during the implementation than what we had. I think the...

Apr 2020
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Director

Sales and Contracting

The vendor’s support is pretty good. The vendor needs to change how they market their products and...

Apr 2020
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Director

Sales and Contracting

Our relationship with Information Builders has been challenging. When we purchased the product, it...

Apr 2020
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Director

ROI / Cost (care and feeding)

If I were making the decision today, I would not buy Omni-Patient again. We were under the...

Apr 2020
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