Ingenious Med Comments

 

Featured  Report

Preferences

   Bookmark
Current Time Inside Cache Tag Helper: 12/1/2020 11:06:17 PM and Model.EvProductId = 65694

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

VP/Other Executive

Functionality and Upgrades

Ingenious Med could use some more COVID-19-related reporting as well as management aspects. I know...

Nov 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

Ingenious Med does a pretty good job of driving outcomes for us. That all just depends on the...

Nov 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Ingenious Med is most likely part of our long-term plans, but there needs to be some improvement....

Nov 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

Ingenious Med does not keep all their promises, especially regarding development and the timeliness...

Nov 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

Because we weren’t getting a lot of feedback, one of the things we implemented was a way to...

Nov 2020
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

The vendor does not avoid charging for every little thing. We are bringing issues to the table, and...

Nov 2020
 Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

Ingenious Med really doesn’t do training for us. We joined their boot camp, but there wasn’t...

Nov 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

Ingenious Med’s service is rarely proactive. Usually, we are the ones providing the vendor with...

Nov 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

We don’t really use the vendor much for training. I know there are some things out there as far as...

Nov 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Previously, I did a job with the same product at different companies, and it seemed like one company...

Nov 2020
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

A few upgrades to the program have been rolled out, and clearly they weren't vetted adequately by...

Nov 2020
 Helpful

 or  to see details.

Physician

Relationship

Ingenious Med’s vendor executive involvement is good. The executives are nice, and they are good to...

Nov 2020
 Helpful

 or  to see details.

Physician

Sales and Contracting

I am a little upset because the vendor had an option to work with us on pricing, and we asked for a...

Nov 2020
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

The system works and does what it is supposed to do; it helps me monitor productivity. We haven’t...

Nov 2020
 Helpful

 or  to see details.

Physician

Other Observations & Comments

There is an increase of competitors in the marketplace that are offering similar solutions, so we...

Nov 2020
 Helpful

 or  to see details.

Manager

Relationship

I didn’t really need Ingenious Med on my side through the COVID-19 crisis, but I received tons of...

Nov 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I can’t remember the last time Ingenious Med upgraded. We actually changed hospital systems, and we...

Nov 2020
 Helpful

 or  to see details.

Manager

Future Outlook

We are moving away from Ingenious Med, and the primary reasons are the support and the product...

Jun 2020
 Helpful

 or  to see details.

Manager

Technology

Modernizing the product is the biggest thing Ingenious Med should be working on. When we were...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

With Ingenious Med, it takes an army to be able to submit a professional services request. The cost...

Jun 2020
 Helpful

 or  to see details.

Manager

Relationship

As the leadership of Ingenious Med changed, we had representatives and managers change multiple...

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Ingenious Med is a pretty straightforward program that does what it is supposed to do. If we need...

Apr 2020
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

We are definitely getting our money’s worth using the system. We pay for what we get, and the...

Apr 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

It is tough to say what our long-term plans are. I don't know whether we are going to continue using...

Apr 2020
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

I don't believe that Ingenious Med has been nickel-and-diming us. Things have been pretty stable.

Apr 2020
 Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

The system is not very difficult to use. The vendor gave us plenty of training when we first...

Apr 2020
 Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

Ingenious Med's solution integrates with our enterprise system, and the system gives us information...

Apr 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Ingenious Med does what we need it to do and what it is supposed to do in an inpatient setting, and...

Apr 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The system is not too hard to use, but it has some funky things. Users have to know where everything...

Apr 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Ingenious Med's solution does what the vendor said it was going to do. I give the vendor a high...

Apr 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

I give the vendor a high rating for ongoing support. They are pretty good at getting back to us.

Apr 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

If somebody asked me about Ingenious Med, I would tell them that the system requires a bit of time,...

Apr 2020
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

I don't like Ingenious Med's system as a whole. Every few months, something will go wrong with the...

Apr 2020
 Helpful

 or  to see details.

Physician

Implementation and Training

I have never had any training with Ingenious Med. I have always just figured things out on my own....

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The Ingenious Med product is really good. Our hospitalists love the product. The solution is geared...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We run into problems in the system with providers that like to schedule their surgeries and want to...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

We have run into some issues with implementations, but the more implementations we have done, the...

Apr 2020
 Helpful

 or  to see details.

CEO/President

Technology

The business intelligence piece is really clunky. The vendor uses a platform from a smaller vendor....

Mar 2020
 Helpful

 or  to see details.

CEO/President

Service and Support

The vendor's product support is a little weak. It would be nice to improve that. When my office...

Mar 2020
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

Ingenious Med has been keeping most of their promises. The system is easy for the end user. It is...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

I would rate Ingenious Med's support a little lower because sometimes I know more than they do.

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I like how the missing bills are color coded. That makes things easy to find. I like the reports....

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

There are some improvements I would like to make with reports that could make things easier for us....

Mar 2020
 Helpful

 or  to see details.

CEO/President

Interfacing and Integration

The system is integrated, so I don't have to relay information back and forth with people. They can...

Mar 2020
 Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

I don’t need the newest thing for what I do. I have dealt with different vendors, and with Ingenious...

Mar 2020
 Helpful

 or  to see details.

CEO/President

Service and Support

We always get glitches, but Ingenious Med usually gets those fixed pretty quickly, so that is good....

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We are very happy with the services that the vendor is providing. The vendor tracks our MIPS. We use...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The only downside is that when the vendor does upgrades, we have little glitches with the physicians...

Mar 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We don’t use certain portions of the product, and the vendor compensates for that in the cost.

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I would rate the system working as promoted very low according to what we hear from Ingenious Med’s...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

I like the Ingenious Med product when it is working well, but we have had a host of issues that have...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Technology

Ingenious Med has lots of room for improvement. They should be testing things before new releases...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Technology

Ingenious Med is too busy putting out fires to be proactive. I would like to see some movement on...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

I don’t know whether Ingenious Med will be part of our long-term plans. I would say yes if their...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

I would buy the product again if the system were how it was years ago. I am not sure I would buy the...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

Ingenious Med keeps promises. The issue is getting them to make commitments.

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

We don’t use Ingenious Med’s implementation services. We have a process where we roll things out...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Lessons Learned

I don’t think that I would recommend Ingenious Med until some of the issues are resolved. There was...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

We still get training from Ingenious Med when we get new doctors, and it is very good.

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

We have been doing some value-based care, and that has required some extra integration. Ingenious...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We have been asking for an additional piece of functionality that we have been wanting to be...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

Ingenious Med's support is very good. I have had some issues with passwords and such, and they have...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

Seeing Ingenious Med be more proactive has to do with the integration that we asked them to do. They...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I already knew this product well because I used it many times before. I am pretty familiar with its...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

Ingenious Med needs to innovate faster than they are. They are very slow to innovate. I have been to...

Mar 2020
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

Ingenious Med's program is user friendly. It gets the job done. We haven't purchased any of the...

Mar 2020
 Helpful

 or  to see details.

CEO/President

Technology

Often, our providers have to resync their phones, or someone in the billing department has to...

Mar 2020
 Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

There is another Ingenious Med product that we would like to have for running in-depth reports, but...

Mar 2020
 Helpful

 or  to see details.

CEO/President

Service and Support

We once had an issue over a weekend, and the issue wasn't resolved until the next Monday. That...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

Ingenious Med is trying to hit a large market, and they can't always give clients what they want or...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The product is user friendly. The vendor is very supportive of their clients and very available. The...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

We have issues around our version of the product's reporting capabilities, and that is why we are...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

My recommendation to the vendor would be to focus on the support desk. They have been working on...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor is doing well with communication and software support. Ingenious Med is very engaged,...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor has had a lot of leadership turnover in the past few years. Since we have had the...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The folks who use the solution like it is supposed to be used have an easy time using it. People...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor does a lot of upgrades, so they try to fix issues. We asked for changes for our issues,...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Technology

The people have all been lovely. Everybody is super nice and responsive. If I call them, they call...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Technology

We had a lot of support in the beginning. The vendor has good ongoing technical support, but we...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Technology

The end-user experience is so complicated. We have poor physician buy-in. We are looking for other...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I gave the solution a lower score for meeting our needs because we have a lot of ERs, and the...

Mar 2020
 Helpful

 or  to see details.

Manager

Relationship

Sometimes we have issues with getting people on the phone if we need to escalate things and get...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Future Outlook

At the moment, the vendor is part of our long-term plans. But if the decision were up to me and we...