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Ingenious Med Comments
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KLAS Research Director - Dustin Cragun
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User Commentary

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Physician

Ingenious Med's solution is pretty easy to use. Even new physicians are able to understand the...

Feb 2021
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Physician

We try to do some integration with the hospital billing and with the demographics, and then for each...

Feb 2021
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VP/Other Executive

We have struggled with some of the implementations recently. That is something that Ingenious Med...

Dec 2020
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VP/Other Executive

The vendor is always willing to do additional training. The vendor's tool is definitely directed...

Dec 2020
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VP/Other Executive

Ingenious Med could use some more COVID-19-related reporting as well as management aspects. I know...

Nov 2020
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VP/Other Executive

Ingenious Med does a pretty good job of driving outcomes for us. That all just depends on the...

Nov 2020
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VP/Other Executive

Ingenious Med is most likely part of our long-term plans, but there needs to be some improvement....

Nov 2020
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VP/Other Executive

Ingenious Med does not keep all their promises, especially regarding development and the timeliness...

Nov 2020
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VP/Other Executive

Because we weren’t getting a lot of feedback, one of the things we implemented was a way to...

Nov 2020
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VP/Other Executive

The vendor does not avoid charging for every little thing. We are bringing issues to the table, and...

Nov 2020
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VP/Other Executive

Ingenious Med really doesn’t do training for us. We joined their boot camp, but there wasn’t...

Nov 2020
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VP/Other Executive

Ingenious Med’s service is rarely proactive. Usually, we are the ones providing the vendor with...

Nov 2020
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Manager

We don’t really use the vendor much for training. I know there are some things out there as far as...

Nov 2020
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Manager

Previously, I did a job with the same product at different companies, and it seemed like one company...

Nov 2020
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Physician

A few upgrades to the program have been rolled out, and clearly they weren't vetted adequately by...

Nov 2020
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Physician

Ingenious Med’s vendor executive involvement is good. The executives are nice, and they are good to...

Nov 2020
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Physician

I am a little upset because the vendor had an option to work with us on pricing, and we asked for a...

Nov 2020
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Physician

The system works and does what it is supposed to do; it helps me monitor productivity. We haven’t...

Nov 2020
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Physician

There is an increase of competitors in the marketplace that are offering similar solutions, so we...

Nov 2020
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Manager

I didn’t really need Ingenious Med on my side through the COVID-19 crisis, but I received tons of...

Nov 2020
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Manager

I can’t remember the last time Ingenious Med upgraded. We actually changed hospital systems, and we...

Nov 2020
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Manager

We are moving away from Ingenious Med, and the primary reasons are the support and the product...

Jun 2020
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Manager

Modernizing the product is the biggest thing Ingenious Med should be working on. When we were...

Jun 2020
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Manager

With Ingenious Med, it takes an army to be able to submit a professional services request. The cost...

Jun 2020
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Manager

As the leadership of Ingenious Med changed, we had representatives and managers change multiple...

Jun 2020
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VP/Other Executive

Ingenious Med is a pretty straightforward program that does what it is supposed to do. If we need...

Apr 2020
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VP/Other Executive

We are definitely getting our money’s worth using the system. We pay for what we get, and the...

Apr 2020
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VP/Other Executive

It is tough to say what our long-term plans are. I don't know whether we are going to continue using...

Apr 2020
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VP/Other Executive

I don't believe that Ingenious Med has been nickel-and-diming us. Things have been pretty stable.

Apr 2020
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VP/Other Executive

The system is not very difficult to use. The vendor gave us plenty of training when we first...

Apr 2020
(0)
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VP/Other Executive

Ingenious Med's solution integrates with our enterprise system, and the system gives us information...

Apr 2020
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VP/Other Executive

Ingenious Med does what we need it to do and what it is supposed to do in an inpatient setting, and...

Apr 2020
(0)
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VP/Other Executive

The system is not too hard to use, but it has some funky things. Users have to know where everything...

Apr 2020
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VP/Other Executive

Ingenious Med's solution does what the vendor said it was going to do. I give the vendor a high...

Apr 2020
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VP/Other Executive

I give the vendor a high rating for ongoing support. They are pretty good at getting back to us.

Apr 2020
(0)
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VP/Other Executive

If somebody asked me about Ingenious Med, I would tell them that the system requires a bit of time,...

Apr 2020
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Physician

I don't like Ingenious Med's system as a whole. Every few months, something will go wrong with the...

Apr 2020
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Physician

I have never had any training with Ingenious Med. I have always just figured things out on my own....

Apr 2020
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Analyst/Coordinator

The Ingenious Med product is really good. Our hospitalists love the product. The solution is geared...

Apr 2020
(0)
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Analyst/Coordinator

We run into problems in the system with providers that like to schedule their surgeries and want to...

Apr 2020
(0)
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Analyst/Coordinator

We have run into some issues with implementations, but the more implementations we have done, the...

Apr 2020
(0)
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CEO/President

The business intelligence piece is really clunky. The vendor uses a platform from a smaller vendor....

Mar 2020
(0)
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CEO/President

The vendor's product support is a little weak. It would be nice to improve that. When my office...

Mar 2020
(0)
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CEO/President

Ingenious Med has been keeping most of their promises. The system is easy for the end user. It is...

Mar 2020
(0)
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Analyst/Coordinator

I would rate Ingenious Med's support a little lower because sometimes I know more than they do.

Mar 2020
(0)
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Analyst/Coordinator

I like how the missing bills are color coded. That makes things easy to find. I like the reports....

Mar 2020
(0)
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Analyst/Coordinator

There are some improvements I would like to make with reports that could make things easier for us....

Mar 2020
(0)
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CEO/President

The system is integrated, so I don't have to relay information back and forth with people. They can...

Mar 2020
(0)
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CEO/President

I don’t need the newest thing for what I do. I have dealt with different vendors, and with Ingenious...

Mar 2020
(0)
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CEO/President

We always get glitches, but Ingenious Med usually gets those fixed pretty quickly, so that is good....

Mar 2020
(0)
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Manager

We are very happy with the services that the vendor is providing. The vendor tracks our MIPS. We use...

Mar 2020
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Manager

The only downside is that when the vendor does upgrades, we have little glitches with the physicians...

Mar 2020
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Manager

We don’t use certain portions of the product, and the vendor compensates for that in the cost.

Mar 2020
(0)
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VP/Other Executive

I would rate the system working as promoted very low according to what we hear from Ingenious Med’s...

Mar 2020
(0)
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VP/Other Executive

I like the Ingenious Med product when it is working well, but we have had a host of issues that have...

Mar 2020
(0)
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VP/Other Executive

Ingenious Med has lots of room for improvement. They should be testing things before new releases...

Mar 2020
(0)
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VP/Other Executive

Ingenious Med is too busy putting out fires to be proactive. I would like to see some movement on...

Mar 2020
(0)
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VP/Other Executive

I don’t know whether Ingenious Med will be part of our long-term plans. I would say yes if their...

Mar 2020
(0)
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VP/Other Executive

I would buy the product again if the system were how it was years ago. I am not sure I would buy the...

Mar 2020
(0)
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VP/Other Executive

Ingenious Med keeps promises. The issue is getting them to make commitments.

Mar 2020
(0)
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VP/Other Executive

We don’t use Ingenious Med’s implementation services. We have a process where we roll things out...

Mar 2020
(0)
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VP/Other Executive

I don’t think that I would recommend Ingenious Med until some of the issues are resolved. There was...

Mar 2020
(0)
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VP/Other Executive

We still get training from Ingenious Med when we get new doctors, and it is very good.

Mar 2020
(0)
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VP/Other Executive

We have been doing some value-based care, and that has required some extra integration. Ingenious...

Mar 2020
(0)
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VP/Other Executive

We have been asking for an additional piece of functionality that we have been wanting to be...

Mar 2020
(0)
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VP/Other Executive

Ingenious Med's support is very good. I have had some issues with passwords and such, and they have...

Mar 2020
(0)
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VP/Other Executive

Seeing Ingenious Med be more proactive has to do with the integration that we asked them to do. They...

Mar 2020
(0)
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VP/Other Executive

I already knew this product well because I used it many times before. I am pretty familiar with its...

Mar 2020
(0)
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VP/Other Executive

Ingenious Med needs to innovate faster than they are. They are very slow to innovate. I have been to...

Mar 2020
(0)
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CEO/President

Ingenious Med's program is user friendly. It gets the job done. We haven't purchased any of the...

Mar 2020
(0)
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CEO/President

Often, our providers have to resync their phones, or someone in the billing department has to...

Mar 2020
(0)
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CEO/President

There is another Ingenious Med product that we would like to have for running in-depth reports, but...

Mar 2020
(0)
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CEO/President

We once had an issue over a weekend, and the issue wasn't resolved until the next Monday. That...

Mar 2020
(0)
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VP/Other Executive

Ingenious Med is trying to hit a large market, and they can't always give clients what they want or...

Mar 2020
(0)
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VP/Other Executive

The product is user friendly. The vendor is very supportive of their clients and very available. The...

Mar 2020
(0)
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VP/Other Executive

We have issues around our version of the product's reporting capabilities, and that is why we are...

Mar 2020
(0)
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VP/Other Executive

My recommendation to the vendor would be to focus on the support desk. They have been working on...

Mar 2020
(0)
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VP/Other Executive

The vendor is doing well with communication and software support. Ingenious Med is very engaged,...

Mar 2020
(0)
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VP/Other Executive

The vendor has had a lot of leadership turnover in the past few years. Since we have had the...

Mar 2020
(0)
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VP/Other Executive

The folks who use the solution like it is supposed to be used have an easy time using it. People...

Mar 2020
(0)
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VP/Other Executive

The vendor does a lot of upgrades, so they try to fix issues. We asked for changes for our issues,...

Mar 2020
(0)
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VP/Other Executive

The people have all been lovely. Everybody is super nice and responsive. If I call them, they call...

Mar 2020
(0)
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VP/Other Executive

We had a lot of support in the beginning. The vendor has good ongoing technical support, but we...

Mar 2020
(0)
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VP/Other Executive

The end-user experience is so complicated. We have poor physician buy-in. We are looking for other...

Mar 2020
(0)
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Manager

I gave the solution a lower score for meeting our needs because we have a lot of ERs, and the...

Mar 2020
(0)
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Manager

Sometimes we have issues with getting people on the phone if we need to escalate things and get...

Mar 2020
(0)
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VP/Other Executive

At the moment, the vendor is part of our long-term plans. But if the decision were up to me and we...

Mar 2020
(0)
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VP/Other Executive

We have been transparent with Ingenious Med. They know we aren't happy. They have shared their road...

Mar 2020
(0)
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VP/Other Executive

The vendor is better at keeping their promises now, and they don't nickel-and-dime us. We have put...

Mar 2020
(0)
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VP/Other Executive

The product isn't interoperable with our scheduling system. It doesn't pull in additional data. The...

Mar 2020
(0)
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VP/Other Executive

The ease of use is good. At this point, the vendor should be able to put a hard stop on MIPS...

Mar 2020
(0)
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VP/Other Executive

The vendor should have already perfected bringing in facilities' documentation feeds and marrying...

Mar 2020
(0)
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VP/Other Executive

The tech support from the vendor is hit or miss depending on who we get on the phone. The quality of...

Mar 2020
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VP/Other Executive

I would let people looking at the vendor know that the vendor is playing catch-up right now. I feel...

Mar 2020
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