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Ingenious Med
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KLAS Research Director - Paul Hess
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Paul Hess

Research Director

paul.hess@klasresearch.com

(801) 404-5410

 
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User Commentary

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VP/Other Executive

Things seem to still be going well with the product. I know the vendor was recently acquired, so I...

Sep 2021
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VP/Other Executive

The only issue we have with the vendor is that recently, we have seen that their support desk has...

Sep 2021
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VP/Other Executive

From a customer standpoint, we are pretty happy with the vendor. The vendor is pretty efficient with...

Sep 2021
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VP/Other Executive

Ingenious Med's software does not work as they said it would work for us originally. We have forced...

Aug 2021
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VP/Other Executive

Ingenious Med’s tech support line is responsive, and they do send out emails when they are going to...

Aug 2021
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VP/Other Executive

Ingenious Med's software works for our hospitalist group pretty well, but not on the other side of...

Aug 2021
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VP/Other Executive

The folks I interact with at Ingenious Med have no power to change anything. The company has changed...

Aug 2021
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Manager

I would buy Ingenious Med again. It is a good product. Ingenious Med is pretty simple to use,...

Jun 2021
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Manager

We had a lot of turnover with our account managers from Ingenious Med for a while, but our current...

Jun 2021
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Manager

There are some parts of the product that could be more robust. The vendor hasn't reached out to ask...

Jun 2021
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Manager

Ingenious Med's IT people are very responsive and good. When we call the vendor's IT desk, they are...

Jun 2021
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Manager

My issue is with the vendor's management and sales representatives. They never call us back or...

Jun 2021
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Analyst/Coordinator

Ingenious Med is not part of our long-term plans anymore. If we weren't transitioning to another...

May 2021
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Analyst/Coordinator

The vendor mostly keeps their promises. There are a few things that we haven't gotten any follow...

May 2021
||
(0)
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Analyst/Coordinator

The vendor's initial training during our implementation was effective and tailored to us. Their...

May 2021
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(0)
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Analyst/Coordinator

The system's integration could be improved. Our challenges really seem to stem from the product's...

May 2021
||
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Analyst/Coordinator

The vendor offers additional products that we could use, but we don't. Those products would come at...

May 2021
||
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Analyst/Coordinator

Over the last year, the vendor has improved, especially in the support realm. I have seen...

May 2021
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Analyst/Coordinator

The vendor has been good about providing road maps about what is to come, and we have gotten to hear...

May 2021
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CEO/President

I don't know why I would change something that works so well and is so affordable. That is how I...

May 2021
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CEO/President

Ingenious Med's system keeps such good track of my billing that I am not losing revenue. Also, my...

May 2021
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Director

The system has intermittent reliability issues when the feed from the hospital is interrupted. Those...

May 2021
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Director

The system is good. It works fine, but it is not as good on a device besides a computer. The pop-ups...

May 2021
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Physician

If Ingenious Med could streamline the hospital's problem list directly into the Ingenious Med...

May 2021
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(0)
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Physician

I highly recommend the Ingenious Med system to people because it helps a lot and is well worth the...

May 2021
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Physician

The system is very easy to use. There is a mobile app and a desktop version. Nothing is better than...

May 2021
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Physician

We can call the vendor's support team at 3 a.m., and they will take care of us. Someone is always available....

May 2021
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CMIO

Our partnership is not too bad. It is average. Ingenious Med told us we would be able to interface...

May 2021
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(0)
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CMIO

As we were trying to keep an integration going, we were not getting phone calls back. We had to...

May 2021
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Physician

The product is fantastic. Ingenious Med created the system with the end users and providers in mind....

May 2021
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Manager

Ingenious Med has the same issues as competing systems in that we don't always have the internet...

May 2021
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Manager

We picked Ingenious Med because it was the best option for us. Financially, the vendor offered us...

May 2021
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Manager

I haven't had many issues with Ingenious Med's reporting, but there is something going on with one...

May 2021
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Manager

We occasionally reach out to the vendor. They are normally fairly quick to respond, especially if...

May 2021
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Manager

Ingenious Med is over our interfaces. When a patient is moved to another room, the solution will...

May 2021
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Manager

Overall, our providers and staff members have been happy with Ingenious Med. There have been...

May 2021
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Director

We are switching vendors because we need a system that will integrate with our EHR. Our physicians...

May 2021
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Director

Ingenious Med's system is very flexible. The platform is easy to navigate and use. I get robust...

May 2021
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Nurse

Our physicians like Ingenious Med's system. The system is simple and easy to use, and it is pretty...

May 2021
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Nurse

If physicians are out busy or walking around, they could easily bill from their mobile devices. Most...

May 2021
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Nurse

If I ever have any questions, I send a message in the webpage's chat, and we get great responses...

May 2021
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Nurse

I am in direct contact with the higher-ups at Ingenious Med. We talk all the time. If we don't talk...

May 2021
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(0)
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Nurse

One function we use Ingenious Med's system for is to fax our clinics and our primary care doctors....

May 2021
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CMIO

We have been really happy with Ingenious Med’s customer support and the product's ease of use. We...

May 2021
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CMIO

There has to be a way to put in restrictions at an enterprise level for diagnosis codes that are...

May 2021
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Manager

We have been on the Ingenious Med system for quite a long time. I would buy it again, but we would...

Apr 2021
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Manager

Ingenious Med does little training boot camps, and it has been a while since we have done one of...

Apr 2021
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(0)
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Manager

Ingenious Med's support has been fantastic. The people respond back quickly, and they are courteous...

Apr 2021
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(0)
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VP/Other Executive

Ingenious Med's system is partially integrated in that it picks up information from our EMR....

Apr 2021
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VP/Other Executive

We usually have our case manager do all the support things with Ingenious Med, so they play backup....

Apr 2021
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(0)
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VP/Other Executive

Ingenious Med's system causes our billing to be reasonable. It is the best system out there for what...

Apr 2021
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(0)
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Manager

We use the web-based system, so it is always up to date, and that makes things easy. I am trying to...

Apr 2021
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Manager

The vendor keeps all promises. They have excellent service. They have been very responsive to us in...

Apr 2021
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Manager

I don’t know whether the vendor charges for every little thing because I don’t deal with that. They...

Apr 2021
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(0)
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Manager

In terms of the quality and effectiveness of the implementation services, the only reason I wouldn’t...

Apr 2021
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(0)
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Manager

In terms of training, the one thing I would comment on is the vendor really only has superuser...

Apr 2021
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(0)
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Manager

We use Ingenious Med for our quality measures, and the doctors sometimes put in a bill, but the...

Apr 2021
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(0)
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Manager

New technology is an ongoing thing. We are talking about small upgrades every year. For billing...

Apr 2021
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Manager

I love our account manager. They are phenomenal. I can ask them anything, and they will respond....

Apr 2021
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(0)
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Manager

Frequently, it takes Ingenious Med a while to tell us when they have identified a tech issue. We...

Apr 2021
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(0)
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Manager

As far as I know, I have never needed to go to the executive level. I have spoken briefly with the...

Apr 2021
||
(0)
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Manager

Our account manager acts as an excellent intermediary and has their finger in other things. As an...

Apr 2021
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(0)
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Director

The Ingenious Med system is very effective yet simplistic. It doesn't require a lot of training time...

Mar 2021
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Director

Ingenious Med reached out to me during COVID-19 and asked what they could do to support us. I asked...

Mar 2021
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Physician

Ingenious Med's solution is pretty easy to use. Even new physicians are able to understand the...

Feb 2021
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Physician

We try to do some integration with the hospital billing and with the demographics, and then for each...

Feb 2021
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VP/Other Executive

We have struggled with some of the implementations recently. That is something that Ingenious Med...

Dec 2020
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VP/Other Executive

The vendor is always willing to do additional training. The vendor's tool is definitely directed...

Dec 2020
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VP/Other Executive

Ingenious Med could use some more COVID-19-related reporting as well as management aspects. I know...

Nov 2020
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(0)
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VP/Other Executive

Ingenious Med does a pretty good job of driving outcomes for us. That all just depends on the...

Nov 2020
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(0)
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VP/Other Executive

Ingenious Med is most likely part of our long-term plans, but there needs to be some improvement....

Nov 2020
||
(0)
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VP/Other Executive

Ingenious Med does not keep all their promises, especially regarding development and the timeliness...

Nov 2020
||
(0)
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VP/Other Executive

Because we weren’t getting a lot of feedback, one of the things we implemented was a way to...

Nov 2020
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(0)
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VP/Other Executive

The vendor does not avoid charging for every little thing. We are bringing issues to the table, and...

Nov 2020
||
(0)
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VP/Other Executive

Ingenious Med really doesn’t do training for us. We joined their boot camp, but there wasn’t...

Nov 2020
||
(0)
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VP/Other Executive

Ingenious Med’s service is rarely proactive. Usually, we are the ones providing the vendor with...

Nov 2020
||
(0)
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Manager

We don’t really use the vendor much for training. I know there are some things out there as far as...

Nov 2020
||
(0)
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Manager

Previously, I did a job with the same product at different companies, and it seemed like one company...

Nov 2020
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(0)
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Physician

A few upgrades to the program have been rolled out, and clearly they weren't vetted adequately by...

Nov 2020
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(0)
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Physician

Ingenious Med’s vendor executive involvement is good. The executives are nice, and they are good to...

Nov 2020
||
(0)
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Physician

I am a little upset because the vendor had an option to work with us on pricing, and we asked for a...

Nov 2020
||
(0)
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Physician

The system works and does what it is supposed to do; it helps me monitor productivity. We haven’t...

Nov 2020
||
(0)
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Physician

There is an increase of competitors in the marketplace that are offering similar solutions, so we...

Nov 2020
||
(0)
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Manager

I didn’t really need Ingenious Med on my side through the COVID-19 crisis, but I received tons of...

Nov 2020
||
(0)
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Manager

I can’t remember the last time Ingenious Med upgraded. We actually changed hospital systems, and we...

Nov 2020
||
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