Quality Spectrum Comments

 

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User Commentary

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Nurse

Functionality and Upgrades

I am not very hopeful about our future with Inovalon. I am not sure whether they are putting as many...

Jun 2020
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Nurse

Service and Support

Inovalon has done a little bit of education for COVID-19, but they haven’t done much else with their...

Jun 2020
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Nurse

ROI / Cost (care and feeding)

Inovalon doesn’t really charge; we get what they give us. There really isn’t anything extra to buy....

Jun 2020
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Nurse

Functionality and Upgrades

Inovalon doesn’t tend to advertise what is going to be in an upgrade. The vendor has only recently...

Jun 2020
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Nurse

Functionality and Upgrades

There isn’t much integration with Inovalon, but that isn’t really applicable to their application....

Jun 2020
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Nurse

Service and Support

With Inovalon’s support, we can be on hold for 40 minutes. We have a lot of password issues, and...

Jun 2020
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CIO

Service and Support

Inovalon is steady. There have been some improvements to the service they provide because we are in...

Mar 2020
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CIO

Functionality and Upgrades

We stay with the national measures, but we also want to look at the data differently. There are...

Mar 2020
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VP/Other Executive

Service and Support

Inovalon has multiple areas within their company that do the work, and sometimes the messages from...

Jan 2020
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VP/Other Executive

Functionality and Upgrades

Inovalon's system is instrumental in everything that we do for risk adjustment. It hits both the...

Jan 2020
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VP/Other Executive

Relationship

Inovalon could improve their communication and follow-through. Inovalon just needs to do better at...

Jan 2020
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VP/Other Executive

Other Observations & Comments

Inovalon is so much better at being proactive. I would recommend Inovalon to others, but I would add...

Jan 2020
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VP/Other Executive

Future Outlook

Unfortunately, Inovalon is probably not part of our long-term plans because we would like to do our...

Jan 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Inovalon nickel-and-dimes us to death. They have tried to change their pricing model; it is better,...

Jan 2020
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CMO

Functionality and Upgrades

We are pretty happy with Quality Spectrum. It is doing what we expected it to do.

Nov 2019
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CMO

Interfacing and Integration

The biggest thing the vendor could improve is getting the integration aspects right as we get...

Nov 2019
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CMO

Service and Support

We want weekly scoring as we ramp up our ability to touch members. We want the vendor’s service to...

Nov 2019
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CMO

Service and Support

The vendor helps us make sure that our data and scoring are in the right format for federal...

Nov 2019
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CIO

Relationship

The system is part of our long-term plans. If I were starting over, I would buy the solution again....

Nov 2019
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CIO

Implementation and Training

Inovalon is a large organization, so they do things differently than we would. We have had issues...

Nov 2019
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VP/Other Executive

Functionality and Upgrades

With Inovalon, there are certain services, business decisions, and technology that I don't...

Oct 2019
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VP/Other Executive

Functionality and Upgrades

Inovalon has what I believe is the best provider tool out there. That tool is called ePASS. I have...

Oct 2019
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CIO

Technology

We are going to go out again to see whether there are any programs we like more than Quality...

May 2019
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CIO

Other Observations & Comments

The ROI that we get from Quality Spectrum right now is the same as we have been getting. There is an...

May 2019
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CIO

Other Observations & Comments

Quality Spectrum is extremely average. We get some uptick in the score that we use, but that...

May 2019
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CIO

Relationship

Quality Spectrum could be more flexible. There isn't a cycle for things coming back to us. There...

May 2019
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CIO

Lessons Learned

The relationship at the service level with Quality Spectrum is good. I just think the delivery needs...

May 2019
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CEO/President

Other Observations & Comments

The area that we struggled with was chart cases. Inovalon's product has gotten better in this area....

May 2019
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CEO/President

Sales and Contracting

My biggest issue with Quality Spectrum is probably just the price point. If we could find something...

May 2019
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VP/Other Executive

Service and Support

I am in the middle of looking at our relationship with Inovalon. They worked well for us early on,...

Dec 2018
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Manager

Other Observations & Comments

Our people who manage HEDIS measures use another solution, and they are more satisfied with it than...

Dec 2018
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Manager

Functionality and Upgrades

We have experienced a lot of abrasion between our providers and Inovalon. The vendor goes to our...

Dec 2018
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Manager

Functionality and Upgrades

Inovalon's relationship with us is like a square peg in a round hole. We bought a suite of services...

Dec 2018
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Manager

Relationship

We have had quite a few client-service people from Inovalon over the past few years, and some have...

Dec 2018
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VP/Other Executive

Other Observations & Comments

I think Inovalon’s targeting is decent. They cast a wide net. From a true, flat-return perspective,...

Dec 2018
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VP/Other Executive

Functionality and Upgrades

Inovalon contacts our members. They are doing outbound calls to get members in for visits. Inovalon...

Dec 2018
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VP/Other Executive

Functionality and Upgrades

Inovalon certainly generates revenue for us. I can’t fault them for that. They have done a really...

Dec 2018
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VP/Other Executive

Relationship

Inovalon suffers the most when it comes to how easy it is to work with them. Their executives’...

Dec 2018
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VP/Other Executive

Lessons Learned

With Inovalon, I would advise a potential buyer to be careful on the contracting side. I would...

Dec 2018
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CIO

Other Observations & Comments

We like the software package, but we are a little concerned about the pricing model. We are...

Sep 2018
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CIO

Technology

I like Inovalon and their tools. The software takes up a humongous amount of space because of the...

Sep 2018
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CIO

Functionality and Upgrades

We don’t use some parts of the system because we don’t like the way that they are structured. We use...

Sep 2018
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CIO

Service and Support

Our products are considered secondary products, and Inovalon is trying to get people to use their...

Sep 2018
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CIO

Service and Support

I think Inovalon hasn’t envisioned anyone using their products in ways other than exactly the path...

Sep 2018
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CIO

Functionality and Upgrades

We want to add more analytics beyond what we currently have, but Inovalon isn’t offering anything to...

Sep 2018
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VP/Other Executive

Service and Support

We use Quality Spectrum as our software to do all of our HEDIS functions. The system was really good...

Aug 2018
 Helpful

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CMO

Functionality and Upgrades

We are pretty happy with Quality Spectrum. We don’t have a need for any new technology. The system...

Aug 2018
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CMO

Relationship

Some vendors constantly hit us with messages about where they are heading. We don’t really get the...

Aug 2018
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CMO

Functionality and Upgrades

There are things that we would like to do with Quality Spectrum that aren’t very easy to do. The...

Aug 2018
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CMO

Relationship

Inovalon improved dramatically when they gave us a new product service manager. That person has been...

Aug 2018
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CMO

Service and Support

Inovalon is a solid performer for what we need them to do. I would like them to be a little bit more...

Aug 2018
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CMO

Functionality and Upgrades

Quality Spectrum does a very good job with accreditation and reporting our HEDIS measures. I haven’t...

Aug 2018
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CMO

Service and Support

Inovalon has an excellent QA process. They identify data issues in a timely fashion, and they help...

Mar 2018
 Helpful

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CMO

Relationship

Inovalon is responsive, and we have a good relationship with them. We don’t have executive...

Mar 2018
 Helpful

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CMO

Service and Support

Inovalon is very experienced. They know what they are doing. We renewed our contract with them...

Mar 2018
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CMO

Other Observations & Comments

We use other products from Inovalon. The part of the company that we deal with for Quality Spectrum...

Mar 2018
 Helpful

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CEO/President

Functionality and Upgrades

Inovalon has two products. One is for quality, and the other is for industry-side analytics. The...

Feb 2018
 Helpful

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CEO/President

Functionality and Upgrades

We built a risk algorithm, and we put our data through that every hour for risk scoring. That helps...

Feb 2018
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CEO/President

Other Observations & Comments

We use Quality Spectrum for showing and reporting on care gaps. We put the information through...

Feb 2018
 Helpful

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CEO/President

Functionality and Upgrades

We do all of the predictive analytics using an algorithm we wrote. We know who hits the numerator...

Feb 2018
 Helpful

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Director

Service and Support

Quality Spectrum is a good product, and Inovalon is responsive to our problems. Our product manager...

Feb 2018
 Helpful

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Director

Functionality and Upgrades

Inovalon has terrible quality assurance. It is just not as robust as it could be. We know what to...

Feb 2018
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Director

Relationship

We have had different vendors over the years that we have gotten rid of, but Inovalon has been with...

Feb 2018
 Helpful

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Director

Relationship

Inovalon takes their customers' opinions and factors them into their new releases. Their customer...

Feb 2018
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Director

Lessons Learned

Inovalon is big, and they have a lot of members. If providers are looking for a personalized product...

Feb 2018
 Helpful

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Director

Service and Support

I would say the investment to collaborate between health plans and providers is much more on our...

Feb 2018
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Director

Service and Support

The predictive analytics with Inovalon probably haven't changed since we have been with them....

Feb 2018
 Helpful

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Director

Future Outlook

Inovalon is trying to do more on the predictive-analytics side. They are trying to innovate because...

Feb 2018
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Director

Service and Support

I would rate Inovalon pretty highly because they have a lot of experience when it comes to risk...

Feb 2018
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Director

Functionality and Upgrades

We get some reporting with Inovalon, and it is good. When we were first involved with them, we...

Feb 2018
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CIO

Functionality and Upgrades

Inovalon has a couple different platforms for different purposes. I am a little disappointed in...

Jan 2018
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CIO

Functionality and Upgrades

Inovalon does all of our encounter submissions and all of our Risk Adjustment Processing System...

Jan 2018
 Helpful

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CIO

Functionality and Upgrades

On the HEDIS side, Inovalon has not kept pace. A lot of their capabilities depend on traditional...

Jan 2018
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CIO

Functionality and Upgrades

Regarding analytics that really drive improved risk scores, I don’t see Inovalon Quality Spectrum...

Jan 2018
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CIO

Other Observations & Comments

Inovalon clearly has some capabilities, but they oversell their capabilities and their value...

Jan 2018
 Helpful

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CIO

Lessons Learned

Inovalon Quality Spectrum’s predictive modeling is not as good as Inovalon advertises. But the...

Jan 2018
 Helpful

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VP/Other Executive

Other Observations & Comments

We only use Quality Spectrum for HEDIS. We are satisfied with conducting an HEDIS run with the...

Jan 2018
 Helpful

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VP/Other Executive

Service and Support

Inovalon is just our HEDIS vendor. I know some vendors facilitate collaboration between health plans...

Jan 2018
 Helpful

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VP/Other Executive

Service and Support

One thing we get out of Quality Spectrum is regulatory reporting, and it is just middle of the road....

Jan 2018
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CMO

Other Observations & Comments

The primary thing for which we are using Quality Spectrum is regulatory compliance, and Inovalon is...

Jan 2018
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CMIO

Future Outlook

Inovalon mentioned their massive parallel-processing option, but we heard that it didn't work too...

Dec 2017
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CMIO

Implementation and Training

Inovalon was really good with training for Quality Spectrum. They had a lot of training available.

Dec 2017
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CMIO

Service and Support

We had a great project manager from Inovalon, but that manager had certain limitations. Inovalon's...

Dec 2017
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CMIO

Relationship

Inovalon kept saying they would fix things and put in new servers. They told us that certain issues...

Dec 2017
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CMIO

Technology

The biggest problem we had with Inovalon was the downtime in Quality Spectrum that would cripple our...

Dec 2017
 Helpful

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CMIO

Service and Support

Inovalon doesn't have coverage support after hours or on weekends, which cripples us. If we get an...

Dec 2017
 Helpful