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Apollo Advance (Lumedx)
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Functionality and Upgrades

Intelerad has a monitoring tool for interfaces that doesn't work. The status bar should show the...

Mar 2023
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Manager

Technology

Every day, it seems like something is down with Apollo Advance. The product is very unstable. We...

Mar 2023
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Manager

Relationship

The vendor's service has not been the greatest, but when the vendor was purchased by Intelerad, the...

Mar 2023
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Manager

Service and Support

It has been difficult to get support. A lot of the vendor's support people are in India, and there...

Mar 2023
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Manager

Functionality and Upgrades

Usually, the operations team does their own error correction, but that is not the case with Apollo...

Mar 2023
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Manager

Other Observations & Comments

We once had a training to allow some of our clinical staff to fix problems, and the vendor made some...

Mar 2023
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Manager

Functionality and Upgrades

We had to upgrade our hemo product so that we could be up to par with security standards. Apollo...

Mar 2023
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Manager

Functionality and Upgrades

Lumedx was rolled out with two separate databases. There was one database for the PACS and one...

Mar 2023
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Manager

Interfacing and Integration

I don't like the product at all. I don't like the structured reporting piece or the cath piece. The...

Mar 2023
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Manager

Interfacing and Integration

Intelerad has some struggles with interoperability. They have room for improvement.

Feb 2023
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Manager

Relationship

I am not a fan of Intelerad. We use Apollo Advance, and that is where my hatred of Intelerad comes...

Oct 2022
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Manager

Interfacing and Integration

Apollo Advance is very limited in integrations. The vendor's homegrown PACS does not integrate with...

Oct 2022
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Analyst/Coordinator

Service and Support

Intelerad’s customer service team is easy to work with. Our IT department has a good relationship...

Oct 2022
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Analyst/Coordinator

Implementation and Training

Intelerad offers training for the end users when the vendor makes changes to their platform. The...

Oct 2022
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Analyst/Coordinator

Service and Support

I like Intelerad's customer service team; they always have someone who is willing to remotely look...

Oct 2022
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Manager

Functionality and Upgrades

The system’s strengths are the hazard vulnerability analysis dashboard, the structured reporting,...

Jul 2022
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Manager

Other Observations & Comments

We are in the process of looking at what Intelerad has available with their road map because the...

Jul 2022
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Manager

Service and Support

The support has been very slow. We have lots of outstanding tickets, and at this point, unless we...

May 2022
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Manager

Relationship

We have already been struggling with Apollo Advance for some time, and things have seemed to be...

May 2022
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Manager

Functionality and Upgrades

Apollo Advance is pieced together with duct tape. We have to try to fix it and take care of problems...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

Apollo Advance is not meeting our needs the way it did in the past. In the past, I thought Apollo...

May 2022
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Director

Service and Support

I don’t think the vendor really understands their customers very well. Intelerad can’t understand us...

Apr 2022
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Director

Service and Support

The vendor is a strong technical organization. Intelerad will resolve issues in a timely manner, but...

Apr 2022
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Director

Functionality and Upgrades

We get a lot of analytics errors from the product at the enterprise level, so that is an issue.

Apr 2022
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Director

Relationship

There has been a lot of turnover in the vendor’s staffing, and the product just moved to Intelerad....

Apr 2022
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Director

Implementation and Training

We have rigid vendor-led trainings that don’t really pertain to the workflows in our environment. We...

Apr 2022
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Director

Relationship

Apollo Advance has a lot of features for registry and reporting that don’t work as advertised. The...

Apr 2022
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(0)
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Director

Functionality and Upgrades

Apollo Advance integrates with third-party systems well. Intelerad will work with other vendors, and...

Apr 2022
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Director

Functionality and Upgrades

The software is stable and does what we need it to do. We don't need a lot of support for the...

Apr 2022
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Director

Functionality and Upgrades

The system has been performing fine. The doctors seem to like the system, and happy doctors mean...

Apr 2022
||
(0)
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Director

Technology

The system is very stable, and it has been successful here. I am happy with the system, and the...

Apr 2022
||
(0)
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Director

Functionality and Upgrades

There are a couple of things I don't like about the system. The biggest issue we have seen is that...

Apr 2022
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