Apollo Advance (Lumedx)
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Relationship

I am not a fan of Intelerad. We use Apollo Advance, and that is where my hatred of Intelerad comes...

Oct 2022
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Manager

Interfacing and Integration

Apollo Advance is very limited in integrations. The vendor's homegrown PACS does not integrate with...

Oct 2022
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Analyst/Coordinator

Service and Support

Intelerad’s customer service team is easy to work with. Our IT department has a good relationship...

Oct 2022
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Analyst/Coordinator

Implementation and Training

Intelerad offers training for the end users when the vendor makes changes to their platform. The...

Oct 2022
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Analyst/Coordinator

Service and Support

I like Intelerad's customer service team; they always have someone who is willing to remotely look...

Oct 2022
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Manager

Functionality and Upgrades

The system’s strengths are the hazard vulnerability analysis dashboard, the structured reporting,...

Jul 2022
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Manager

Other Observations & Comments

We are in the process of looking at what Intelerad has available with their road map because the...

Jul 2022
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Manager

Service and Support

The support has been very slow. We have lots of outstanding tickets, and at this point, unless we...

May 2022
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Manager

Relationship

We have already been struggling with Apollo Advance for some time, and things have seemed to be...

May 2022
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Manager

Functionality and Upgrades

Apollo Advance is pieced together with duct tape. We have to try to fix it and take care of problems...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

Apollo Advance is not meeting our needs the way it did in the past. In the past, I thought Apollo...

May 2022
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Director

Service and Support

I don’t think the vendor really understands their customers very well. Intelerad can’t understand us...

Apr 2022
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Director

Service and Support

The vendor is a strong technical organization. Intelerad will resolve issues in a timely manner, but...

Apr 2022
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Director

Functionality and Upgrades

We get a lot of analytics errors from the product at the enterprise level, so that is an issue.

Apr 2022
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Director

Relationship

There has been a lot of turnover in the vendor’s staffing, and the product just moved to Intelerad....

Apr 2022
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Director

Implementation and Training

We have rigid vendor-led trainings that don’t really pertain to the workflows in our environment. We...

Apr 2022
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Director

Relationship

Apollo Advance has a lot of features for registry and reporting that don’t work as advertised. The...

Apr 2022
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Director

Functionality and Upgrades

Apollo Advance integrates with third-party systems well. Intelerad will work with other vendors, and...

Apr 2022
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Director

Functionality and Upgrades

The software is stable and does what we need it to do. We don't need a lot of support for the...

Apr 2022
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Director

Functionality and Upgrades

The system has been performing fine. The doctors seem to like the system, and happy doctors mean...

Apr 2022
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Director

Technology

The system is very stable, and it has been successful here. I am happy with the system, and the...

Apr 2022
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Director

Functionality and Upgrades

There are a couple of things I don't like about the system. The biggest issue we have seen is that...

Apr 2022
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Manager

Future Outlook

We have been waiting for some fixes for Lumedx, and the vendor hasn't delivered. I hate to say that...

Feb 2022
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Manager

Functionality and Upgrades

Lumedx’s quality is not the best, but cardiology systems are way behind anyways. Cardiology PACS...

Feb 2022
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Analyst/Coordinator

Lessons Learned

The system does what we want it to do when it is working, but when there is an issue, there is a lot...

Feb 2022
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Analyst/Coordinator

Other Observations & Comments

We have to continue to use the system for some specialties, but in others, we are transferring over...

Feb 2022
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Analyst/Coordinator

Implementation and Training

The vendor doesn’t really do the training on the system. They have more of a train-the-trainer...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

There are always lingering issues after upgrades for months and months. They eventually get worked...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

I give the ease of use a lower score because Apollo Advance is a very robust application. There are...

Feb 2022
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Analyst/Coordinator

Service and Support

We mostly work with one person or a few who know our system. They are mostly working out of India...

Feb 2022
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Analyst/Coordinator

Other Observations & Comments

When Intelerad bought Lumedx, that didn’t really improve things or make anything worse. Things have...

Feb 2022
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Director

Functionality and Upgrades

We feel that the upgrade to the system went pretty well, considering it was a major upgrade. Having...

Feb 2022
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Director

Service and Support

We have a team and certain people who work with us most of the time for support, but when we put in...

Feb 2022
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Director

Functionality and Upgrades

The application itself is not bad; it just has its quirks.

Feb 2022
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Manager

Functionality and Upgrades

Lumedx's system is so customizable, but the customization is not easy. No two customers have the...

Jan 2022
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Manager

Functionality and Upgrades

The doctors are not happy with Lumedx's structured cath reporting. We have worked on it several...

Jan 2022
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Manager

Other Observations & Comments

We rolled Lumedx's nuclear piece out, and it is looking really good, but we have spent a lot of time...

Jan 2022
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Manager

Relationship

I have never had a great relationship in working with Lumedx. For years, we had just one individual...

Jan 2022
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Manager

Other Observations & Comments

Things have shifted a little bit since the Intelerad acquisition, and we are starting to see the...

Jan 2022
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Manager

Functionality and Upgrades

A lot of our job involves going into the active database and changing things, and Lumedx is the only...

Jan 2022
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Manager

ROI / Cost (care and feeding)

Intelerad nickel-and-dimes constantly.

Jan 2022
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Manager

Interfacing and Integration

The Lumedx system has been integrated into our EMR pretty successfully.

Jan 2022
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Manager

Relationship

We hear from the Intelerad executives when we have issues. A year from now, I can see my...

Jan 2022
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Manager

Relationship

We haven’t had great experiences with LUMEDX on the information side or on the imaging side. They...

Dec 2021
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Manager

Relationship

LUMEDX is not proactive. Their development has been very slow, and they are almost never on time...

Dec 2021
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Manager

Functionality and Upgrades

At the time we implemented the LUMEDX software, we were an enterprise, but that solution really...

Dec 2021
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Manager

Interfacing and Integration

People like the LUMEDX software. The failing was not necessarily the product but their integration...

Dec 2021
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