Apollo Advance (Lumedx)
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
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User Commentary
I don’t think the vendor really understands their customers very well. Intelerad can’t understand us...
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The vendor is a strong technical organization. Intelerad will resolve issues in a timely manner, but...
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We get a lot of analytics errors from the product at the enterprise level, so that is an issue.
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There has been a lot of turnover in the vendor’s staffing, and the product just moved to Intelerad....
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We have rigid vendor-led trainings that don’t really pertain to the workflows in our environment. We...
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Apollo Advance has a lot of features for registry and reporting that don’t work as advertised. The...
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Apollo Advance integrates with third-party systems well. Intelerad will work with other vendors, and...
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The software is stable and does what we need it to do. We don't need a lot of support for the...
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The system has been performing fine. The doctors seem to like the system, and happy doctors mean...
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The system is very stable, and it has been successful here. I am happy with the system, and the...
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There are a couple of things I don't like about the system. The biggest issue we have seen is that...
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We have been waiting for some fixes for Lumedx, and the vendor hasn't delivered. I hate to say that...
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Lumedx’s quality is not the best, but cardiology systems are way behind anyways. Cardiology PACS...
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The system does what we want it to do when it is working, but when there is an issue, there is a lot...
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We have to continue to use the system for some specialties, but in others, we are transferring over...
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The vendor doesn’t really do the training on the system. They have more of a train-the-trainer...
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There are always lingering issues after upgrades for months and months. They eventually get worked...
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I give the ease of use a lower score because Apollo Advance is a very robust application. There are...
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We mostly work with one person or a few who know our system. They are mostly working out of India...
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When Intelerad bought Lumedx, that didn’t really improve things or make anything worse. Things have...
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We feel that the upgrade to the system went pretty well, considering it was a major upgrade. Having...
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We have a team and certain people who work with us most of the time for support, but when we put in...
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The application itself is not bad; it just has its quirks.
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Lumedx's system is so customizable, but the customization is not easy. No two customers have the...
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The doctors are not happy with Lumedx's structured cath reporting. We have worked on it several...
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We rolled Lumedx's nuclear piece out, and it is looking really good, but we have spent a lot of time...
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I have never had a great relationship in working with Lumedx. For years, we had just one individual...
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Things have shifted a little bit since the Intelerad acquisition, and we are starting to see the...
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A lot of our job involves going into the active database and changing things, and Lumedx is the only...
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Intelerad nickel-and-dimes constantly.
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The Lumedx system has been integrated into our EMR pretty successfully.
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We hear from the Intelerad executives when we have issues. A year from now, I can see my...
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We haven’t had great experiences with LUMEDX on the information side or on the imaging side. They...
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LUMEDX is not proactive. Their development has been very slow, and they are almost never on time...
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At the time we implemented the LUMEDX software, we were an enterprise, but that solution really...
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People like the LUMEDX software. The failing was not necessarily the product but their integration...
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I have always had a pretty good working relationship with Intelerad’s support team. Intelerad is...
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We are still using Intelerad’s old versions because there hasn't been any major improvement for our...
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In terms of charging for everything, I think Intelerad is pretty good about not charging for every...
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The vendor does a really, really good job. They try and work hard to answer us. We have regular...
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Nickel-and-diming has been a little bit of a historical issue that we have had with Intelerad in the...
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Being able to offer physician-structured reports influences our registry data and the quality of our...
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We had a very painful implementation when we went live with Apollo Advance originally, but the...
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We have to monitor the integration process. We occasionally have exams that get hung up in Apollo...
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We work with Apollo Advance in the echo and cath labs and in the CV world. Our physician-structured...
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We do not use Apollo Advance in electrophysiology, primarily because the tool is built around device...
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There have been times when Intelerad has been less timely in their responses and things have seemed...
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We were notified by Intelerad when the buyout occurred. When the change occurred, we met with the...
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If I were talking to a peer about Apollo Advance, I would tell them about the physician buy-in. The...
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We recently did a review of Apollo Advance to determine the benefit and the risks. For another...
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The application is easy to use, and the layout of the screens is pretty easy and intuitive.
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Intelerad is very poor at communicating about updates, and I wish they would improve that....
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The vendor waits for us to have problems and calls them in rather than telling us that they haven't...
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The vendor needs to improve their reporting systems. We don't think that the reporting systems are...
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We are going away from the vendor but not because we are dissatisfied with the product. If the...
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The vendor's help desk is really good. I have never had to go over anybody's head and get anybody...
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I like that the vendor gives us the driver's seat once they get us up and running. They hold our...
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I don't think the vendor has ever told me no on something I have wanted. They have never said that...
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Our users don’t love Apollo Advance, but it does what they want. The product is getting better and...
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Lumedx has promised us customizations in the workflow for the last few years, and those are not...
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In the last few years, even before COVID-19, the vendor’s support has gotten worse and worse. Some...
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We are working with a titled person who is pretty high up at Lumedx, and we are still having issues....
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Right now, our departments aren’t really happy with Apollo Advance, but it is the best alternative...
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Intelerad does avoid charging for every little thing, but only after a lot of back-and-forth. One of...
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We haven’t done any ongoing training for Apollo Advance. Most of us that are supporting it have been...
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I like two things in particular about this product. One is Intelerad’s commitment to the registry...
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