Apollo Advance (Lumedx)
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Monique Rasband
VP, Imaging, Cardiology & Oncology
KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
 
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User Commentary

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Director

I don’t think the vendor really understands their customers very well. Intelerad can’t understand us...

Apr 2022
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Director

The vendor is a strong technical organization. Intelerad will resolve issues in a timely manner, but...

Apr 2022
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Director

We get a lot of analytics errors from the product at the enterprise level, so that is an issue.

Apr 2022
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Director

There has been a lot of turnover in the vendor’s staffing, and the product just moved to Intelerad....

Apr 2022
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Director

We have rigid vendor-led trainings that don’t really pertain to the workflows in our environment. We...

Apr 2022
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Director

Apollo Advance has a lot of features for registry and reporting that don’t work as advertised. The...

Apr 2022
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Director

Apollo Advance integrates with third-party systems well. Intelerad will work with other vendors, and...

Apr 2022
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Director

The software is stable and does what we need it to do. We don't need a lot of support for the...

Apr 2022
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Director

The system has been performing fine. The doctors seem to like the system, and happy doctors mean...

Apr 2022
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Director

The system is very stable, and it has been successful here. I am happy with the system, and the...

Apr 2022
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Director

There are a couple of things I don't like about the system. The biggest issue we have seen is that...

Apr 2022
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Manager

We have been waiting for some fixes for Lumedx, and the vendor hasn't delivered. I hate to say that...

Feb 2022
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Manager

Lumedx’s quality is not the best, but cardiology systems are way behind anyways. Cardiology PACS...

Feb 2022
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Analyst/Coordinator

The system does what we want it to do when it is working, but when there is an issue, there is a lot...

Feb 2022
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Analyst/Coordinator

We have to continue to use the system for some specialties, but in others, we are transferring over...

Feb 2022
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Analyst/Coordinator

The vendor doesn’t really do the training on the system. They have more of a train-the-trainer...

Feb 2022
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Analyst/Coordinator

There are always lingering issues after upgrades for months and months. They eventually get worked...

Feb 2022
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Analyst/Coordinator

I give the ease of use a lower score because Apollo Advance is a very robust application. There are...

Feb 2022
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Analyst/Coordinator

We mostly work with one person or a few who know our system. They are mostly working out of India...

Feb 2022
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Analyst/Coordinator

When Intelerad bought Lumedx, that didn’t really improve things or make anything worse. Things have...

Feb 2022
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Director

We feel that the upgrade to the system went pretty well, considering it was a major upgrade. Having...

Feb 2022
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Director

We have a team and certain people who work with us most of the time for support, but when we put in...

Feb 2022
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Director

The application itself is not bad; it just has its quirks.

Feb 2022
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Manager

Lumedx's system is so customizable, but the customization is not easy. No two customers have the...

Jan 2022
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Manager

The doctors are not happy with Lumedx's structured cath reporting. We have worked on it several...

Jan 2022
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Manager

We rolled Lumedx's nuclear piece out, and it is looking really good, but we have spent a lot of time...

Jan 2022
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Manager

I have never had a great relationship in working with Lumedx. For years, we had just one individual...

Jan 2022
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Manager

Things have shifted a little bit since the Intelerad acquisition, and we are starting to see the...

Jan 2022
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Manager

A lot of our job involves going into the active database and changing things, and Lumedx is the only...

Jan 2022
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Manager

Intelerad nickel-and-dimes constantly.

Jan 2022
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Manager

The Lumedx system has been integrated into our EMR pretty successfully.

Jan 2022
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Manager

We hear from the Intelerad executives when we have issues. A year from now, I can see my...

Jan 2022
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Manager

We haven’t had great experiences with LUMEDX on the information side or on the imaging side. They...

Dec 2021
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Manager

LUMEDX is not proactive. Their development has been very slow, and they are almost never on time...

Dec 2021
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Manager

At the time we implemented the LUMEDX software, we were an enterprise, but that solution really...

Dec 2021
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Manager

People like the LUMEDX software. The failing was not necessarily the product but their integration...

Dec 2021
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Analyst/Coordinator

I have always had a pretty good working relationship with Intelerad’s support team. Intelerad is...

Nov 2021
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Analyst/Coordinator

We are still using Intelerad’s old versions because there hasn't been any major improvement for our...

Nov 2021
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Analyst/Coordinator

In terms of charging for everything, I think Intelerad is pretty good about not charging for every...

Nov 2021
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Analyst/Coordinator

The vendor does a really, really good job. They try and work hard to answer us. We have regular...

Oct 2021
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Director

Nickel-and-diming has been a little bit of a historical issue that we have had with Intelerad in the...

Sep 2021
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Director

Being able to offer physician-structured reports influences our registry data and the quality of our...

Sep 2021
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Director

We had a very painful implementation when we went live with Apollo Advance originally, but the...

Sep 2021
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Director

We have to monitor the integration process. We occasionally have exams that get hung up in Apollo...

Sep 2021
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Director

We work with Apollo Advance in the echo and cath labs and in the CV world. Our physician-structured...

Sep 2021
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Director

We do not use Apollo Advance in electrophysiology, primarily because the tool is built around device...

Sep 2021
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Director

There have been times when Intelerad has been less timely in their responses and things have seemed...

Sep 2021
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Director

We were notified by Intelerad when the buyout occurred. When the change occurred, we met with the...

Sep 2021
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Director

If I were talking to a peer about Apollo Advance, I would tell them about the physician buy-in. The...

Sep 2021
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Director

We recently did a review of Apollo Advance to determine the benefit and the risks. For another...

Sep 2021
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Manager

The application is easy to use, and the layout of the screens is pretty easy and intuitive.

Sep 2021
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Manager

Intelerad is very poor at communicating about updates, and I wish they would improve that....

Sep 2021
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Manager

The vendor waits for us to have problems and calls them in rather than telling us that they haven't...

Sep 2021
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Manager

The vendor needs to improve their reporting systems. We don't think that the reporting systems are...

Sep 2021
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Analyst/Coordinator

We are going away from the vendor but not because we are dissatisfied with the product. If the...

Sep 2021
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Analyst/Coordinator

The vendor's help desk is really good. I have never had to go over anybody's head and get anybody...

Sep 2021
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Analyst/Coordinator

I like that the vendor gives us the driver's seat once they get us up and running. They hold our...

Sep 2021
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Analyst/Coordinator

I don't think the vendor has ever told me no on something I have wanted. They have never said that...

Sep 2021
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Analyst/Coordinator

Our users don’t love Apollo Advance, but it does what they want. The product is getting better and...

Sep 2021
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Analyst/Coordinator

Lumedx has promised us customizations in the workflow for the last few years, and those are not...

Sep 2021
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Analyst/Coordinator

In the last few years, even before COVID-19, the vendor’s support has gotten worse and worse. Some...

Sep 2021
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Analyst/Coordinator

We are working with a titled person who is pretty high up at Lumedx, and we are still having issues....

Sep 2021
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Analyst/Coordinator

Right now, our departments aren’t really happy with Apollo Advance, but it is the best alternative...

Sep 2021
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Analyst/Coordinator

Intelerad does avoid charging for every little thing, but only after a lot of back-and-forth. One of...

Sep 2021
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Analyst/Coordinator

We haven’t done any ongoing training for Apollo Advance. Most of us that are supporting it have been...

Sep 2021
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Analyst/Coordinator

I like two things in particular about this product. One is Intelerad’s commitment to the registry...

Sep 2021
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