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User Commentary
Functionality and Upgrades
Intelerad has a monitoring tool for interfaces that doesn't work. The status bar should show the...
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Technology
Every day, it seems like something is down with Apollo Advance. The product is very unstable. We...
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Relationship
The vendor's service has not been the greatest, but when the vendor was purchased by Intelerad, the...
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Service and Support
It has been difficult to get support. A lot of the vendor's support people are in India, and there...
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Functionality and Upgrades
Usually, the operations team does their own error correction, but that is not the case with Apollo...
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Other Observations & Comments
We once had a training to allow some of our clinical staff to fix problems, and the vendor made some...
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Functionality and Upgrades
We had to upgrade our hemo product so that we could be up to par with security standards. Apollo...
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Functionality and Upgrades
Lumedx was rolled out with two separate databases. There was one database for the PACS and one...
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Interfacing and Integration
I don't like the product at all. I don't like the structured reporting piece or the cath piece. The...
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Interfacing and Integration
Intelerad has some struggles with interoperability. They have room for improvement.
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Relationship
I am not a fan of Intelerad. We use Apollo Advance, and that is where my hatred of Intelerad comes...
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Interfacing and Integration
Apollo Advance is very limited in integrations. The vendor's homegrown PACS does not integrate with...
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Service and Support
Intelerad’s customer service team is easy to work with. Our IT department has a good relationship...
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Implementation and Training
Intelerad offers training for the end users when the vendor makes changes to their platform. The...
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Service and Support
I like Intelerad's customer service team; they always have someone who is willing to remotely look...
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Functionality and Upgrades
The system’s strengths are the hazard vulnerability analysis dashboard, the structured reporting,...
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Other Observations & Comments
We are in the process of looking at what Intelerad has available with their road map because the...
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Service and Support
The support has been very slow. We have lots of outstanding tickets, and at this point, unless we...
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Relationship
We have already been struggling with Apollo Advance for some time, and things have seemed to be...
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Functionality and Upgrades
Apollo Advance is pieced together with duct tape. We have to try to fix it and take care of problems...
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Functionality and Upgrades
Apollo Advance is not meeting our needs the way it did in the past. In the past, I thought Apollo...
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Service and Support
I don’t think the vendor really understands their customers very well. Intelerad can’t understand us...
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Service and Support
The vendor is a strong technical organization. Intelerad will resolve issues in a timely manner, but...
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Functionality and Upgrades
We get a lot of analytics errors from the product at the enterprise level, so that is an issue.
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Relationship
There has been a lot of turnover in the vendor’s staffing, and the product just moved to Intelerad....
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Implementation and Training
We have rigid vendor-led trainings that don’t really pertain to the workflows in our environment. We...
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Relationship
Apollo Advance has a lot of features for registry and reporting that don’t work as advertised. The...
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Functionality and Upgrades
Apollo Advance integrates with third-party systems well. Intelerad will work with other vendors, and...
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Functionality and Upgrades
The software is stable and does what we need it to do. We don't need a lot of support for the...
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Functionality and Upgrades
The system has been performing fine. The doctors seem to like the system, and happy doctors mean...
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Technology
The system is very stable, and it has been successful here. I am happy with the system, and the...
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Functionality and Upgrades
There are a couple of things I don't like about the system. The biggest issue we have seen is that...
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