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Apollo Advance (Lumedx)
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
 
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User Commentary

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Analyst/Coordinator

I have always had a pretty good working relationship with Intelerad’s support team. Intelerad is...

Nov 2021
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Analyst/Coordinator

We are still using Intelerad’s old versions because there hasn't been any major improvement for our...

Nov 2021
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Analyst/Coordinator

In terms of charging for everything, I think Intelerad is pretty good about not charging for every...

Nov 2021
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Analyst/Coordinator

The vendor does a really, really good job. They try and work hard to answer us. We have regular...

Oct 2021
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Director

Nickel-and-diming has been a little bit of a historical issue that we have had with Intelerad in the...

Sep 2021
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Director

Being able to offer physician-structured reports influences our registry data and the quality of our...

Sep 2021
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Director

We had a very painful implementation when we went live with Apollo Advance originally, but the...

Sep 2021
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Director

We have to monitor the integration process. We occasionally have exams that get hung up in Apollo...

Sep 2021
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Director

We work with Apollo Advance in the echo and cath labs and in the CV world. Our physician-structured...

Sep 2021
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Director

We do not use Apollo Advance in electrophysiology, primarily because the tool is built around device...

Sep 2021
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Director

There have been times when Intelerad has been less timely in their responses and things have seemed...

Sep 2021
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Director

We were notified by Intelerad when the buyout occurred. When the change occurred, we met with the...

Sep 2021
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Director

If I were talking to a peer about Apollo Advance, I would tell them about the physician buy-in. The...

Sep 2021
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Director

We recently did a review of Apollo Advance to determine the benefit and the risks. For another...

Sep 2021
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Manager

The application is easy to use, and the layout of the screens is pretty easy and intuitive.

Sep 2021
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Manager

Intelerad is very poor at communicating about updates, and I wish they would improve that....

Sep 2021
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Manager

The vendor waits for us to have problems and calls them in rather than telling us that they haven't...

Sep 2021
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Manager

The vendor needs to improve their reporting systems. We don't think that the reporting systems are...

Sep 2021
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Analyst/Coordinator

We are going away from the vendor but not because we are dissatisfied with the product. If the...

Sep 2021
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Analyst/Coordinator

The vendor's help desk is really good. I have never had to go over anybody's head and get anybody...

Sep 2021
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Analyst/Coordinator

I like that the vendor gives us the driver's seat once they get us up and running. They hold our...

Sep 2021
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Analyst/Coordinator

I don't think the vendor has ever told me no on something I have wanted. They have never said that...

Sep 2021
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Analyst/Coordinator

Our users don’t love Apollo Advance, but it does what they want. The product is getting better and...

Sep 2021
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Analyst/Coordinator

Lumedx has promised us customizations in the workflow for the last few years, and those are not...

Sep 2021
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Analyst/Coordinator

In the last few years, even before COVID-19, the vendor’s support has gotten worse and worse. Some...

Sep 2021
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Analyst/Coordinator

We are working with a titled person who is pretty high up at Lumedx, and we are still having issues....

Sep 2021
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Analyst/Coordinator

Right now, our departments aren’t really happy with Apollo Advance, but it is the best alternative...

Sep 2021
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Analyst/Coordinator

Intelerad does avoid charging for every little thing, but only after a lot of back-and-forth. One of...

Sep 2021
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Analyst/Coordinator

We haven’t done any ongoing training for Apollo Advance. Most of us that are supporting it have been...

Sep 2021
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Analyst/Coordinator

I like two things in particular about this product. One is Intelerad’s commitment to the registry...

Sep 2021
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Director

We have run into some problems, but the system does work well. We thought that the system would do...

May 2021
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Director

Apollo Advance is difficult to learn; there is a steep learning curve. The system isn't meeting all...

May 2021
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Director

The system is working well for the cath lab, and LUMEDX has helped us integrate with just about everything....

May 2021
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Director

LUMEDX is very flexible. They are easy to coordinate with and work with. There is one person we work...

May 2021
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Analyst/Coordinator

For the most part, LUMEDX does charge us for every little thing. However, once we get the list and...

Mar 2021
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Analyst/Coordinator

We like how easy it is to get data out of Apollo Advance. If someone needs data, we usually don't...

Mar 2021
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Analyst/Coordinator

LUMEDX's tech support is good. There is a chat feature that we can use to chat with someone instead...

Mar 2021
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Analyst/Coordinator

We would like to have vascular reporting in the cath piece of Apollo Advance. There is no vascular...

Mar 2021
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Manager

I would not buy the product again in its current state. I don’t think that the vendor is going to...

Mar 2021
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Manager

We ran into quite a bit of charging with the vendor because of the direction they were going and the...

Mar 2021
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Analyst/Coordinator

In terms of performance, Apollo Advance’s structured reporting is a lot better than what it used to...

Jan 2021
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Analyst/Coordinator

Apollo Advance could definitely improve a lot more. It seems like LUMEDX hasn’t made a lot of...

Jan 2021
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Manager

LUMEDX isn't great at being proactive. They do come out with things and tell us to look at them, though....

Dec 2020
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Manager

LUMEDX's executives are really involved. The CEO is willing to travel here to see us. It doesn't...

Dec 2020
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Manager

LUMEDX is definitely cheaper than other vendors. But LUMEDX's product is expensive for what we get....

Dec 2020
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Manager

Organizations won't have good physician adoption or satisfaction unless they have good people...

Dec 2020
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Manager

The LUMEDX system is definitely not part of our long-term plans. The issue isn't that we don't like...

Dec 2020
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Manager

LUMEDX's strong suit is supporting our organization's integration goals. They want to be as flexible...

Dec 2020
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Manager

The only interface we haven't been able to get is with our ultrasound carts. We want to get...

Dec 2020
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Director

How good or bad LUMEDX is and whether people get their money's worth are often dependent on the team...

Dec 2020
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Director

Apollo Advance is very customizable. We work in a medical center where we see a lot of things that...

Dec 2020
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(0)
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Director

LUMEDX isn't part of our long-term plan. Our institution's strategic goal is to move to a single...

Dec 2020
||
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