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IntelePACS Commentary
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Analyst/Coordinator

Product

The PACS appears to be working ok, though the transition from our old vendor to Intelerad was a...

Apr 2024
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Director

Product

There are some shortcomings in IntelePACS, but the radiologists are really satisfied and enjoy the...

Mar 2024
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Director

Product

Our technicians struggle at times with IntelePACS because there is not enough of autonomy for them....

Mar 2024
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Director

Relationship

Overall, Intelerad has been very receptive while working with us. We have had higher ups come to our...

Mar 2024
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Director

Value

Whenever we need an enhancement from Intelerad, there is a fee. They do charge for the hours and...

Mar 2024
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Director

Product

Integration has been a factor from the beginning. IntelePACS doesn't integrate with third-party...

Mar 2024
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Director

Loyalty, Product

In the beginning, working with IntelePACS was very painful. The system was going down a lot. The...

Mar 2024
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Director

Relationship

Intelerad's customer support is lacking on the back end. There are times they don’t escalate or...

Mar 2024
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Manager

Operations

During our implementation, the person at Intelerad who was in charge of configuring the new servers...

Feb 2024
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Manager

Loyalty, Relationship

We have had a number of support cases with Intelerad that it has taken longer than expected to get...

Feb 2024
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Manager

Operations, Product

Intelerad could work on the system's ease of use. Right now, our people have to log into different...

Feb 2024
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Manager

Value

I would have a couple of reservations about buying IntelePACS again. Some of that is because the...

Feb 2024
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Manager

Relationship, Product

The system's versatility is good. The system fits into our type of work, and that is a big plus. Its...

Feb 2024
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Director

Product

I have seen a pretty steady improvement with IntelePACS. I wouldn't say that it is fast paced and...

Dec 2023
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Director

Relationship

Intelerad has recovered from their challenges through COVID-19 and has reinvigorated and rebuilt...

Dec 2023
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Director

Culture

Intelerad is very good at monitoring IntelePACS. They make sure that our environment stays healthy...

Dec 2023
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Director

Relationship

We met with Intelerad’s executives, and they knew us and how we operate our business. They seemed...

Dec 2023
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Physician

Relationship, Product

With IntelePACS, there are too many bugs that cause real harm to patients. The service is not...

Dec 2023
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Analyst/Coordinator

Relationship

The client success managers are helpful and care about the customers. The support team does not...

Dec 2023
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Manager

Relationship

Intelerad’s support is not what it used to be. Dealing with issues with them is just troublesome. We...

Dec 2023
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Manager

Relationship

When we open a ticket with the vendor, we almost have to do all of the troubleshooting ourselves. I...

Dec 2023
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Analyst/Coordinator

Relationship

Of all of the PACS vendors I have used, Intelerad has the slowest customer service group that I have...

Dec 2023
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Analyst/Coordinator

Loyalty, Product

We can easily support the solution on all of our RAD machines. That is probably why we stick with...

Dec 2023
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Manager

Relationship

We aren't super satisfied with IntelePACS. We see very little value in the services that the vendor...

Dec 2023
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Manager

Relationship

Our organization has gone through significant growth in the system over the last couple of years....

Dec 2023
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Director

Loyalty, Product

Intelerad’s product is good but not great. It is not the superior product out there. We are looking...

Nov 2023
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Director

Product

IntelePACS is a valued tool in our portfolio that serves us well. There are not many solutions that...

Nov 2023
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Director

Relationship, Operations

Our two largest concerns with IntelePACS are the product road map and service and support. It seems...

Nov 2023
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Director

Operations, Value

It would go a long way even if Intelerad provided video training on an annual basis, like updated...

Nov 2023
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Director

Relationship, Product

One of Intelerad’s challenges is system monitoring. They need to get down to the application layer...

Nov 2023
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Director

Relationship

The Intelerad customer support is bad. They need to remember that they are providing PACS services...

Nov 2023
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Director

Relationship

We need technical account managers and an escalation path. We have some engagement from Intelerad,...

Nov 2023
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Director

Loyalty, Relationship, Value

Years ago, Intelerad was trying to make their product great. They were engaged, but I just don’t...

Nov 2023
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CIO

Relationship

Intelerad's support has gone down the drain. It used to be very good. In fact, I think Intelerad...

Nov 2023
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CIO

Loyalty, Relationship, Value

Our radiologists are happy with the system. However, Intelerad's support makes us unhappy. The...

Nov 2023
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CIO

Culture, Relationship, Product

IntelePACS' front end works as promoted, but its back end does not. IntelePACS has a few bugs on the...

Nov 2023
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Manager

Loyalty, Relationship

Despite my dissatisfactory ratings, I would say we would stay with the product. It is the best...

Nov 2023
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Manager

Product

IntelePACS is one of the few products on the market that can incorporate multiple organizations in...

Nov 2023
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Manager

Relationship

The support is awful. Solutions are delayed until we go to higher executives to raise the...

Nov 2023
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VP/Other Executive

Relationship, Product

I don't think there has been a measurable difference in the product in the last several years. The...

Nov 2023
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Director

Relationship, Product

The IntelePACS viewer is easy to use, stable, and functions well. However, over the past year,...

Nov 2023
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Director

Product

I like how quickly IntelePACS can open things. We have large image sets, and it handles them well....

Nov 2023
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Director

Loyalty, Value

Intelerad has a new worklist. We have a PACS-driven workflow. There are other options that are much...

Nov 2023
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Director

Product

The system is good. Intelerad is a small company. I think we would look at their system if we were...

Nov 2023
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Director

Culture, Relationship, Operations

Intelerad was very good in the beginning. They went through a period where they were purchasing a...

Nov 2023
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Director

Loyalty

We always hope for improvement, so if we stay with the vendor and make some changes to some of their...

Nov 2023
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Director

Relationship

If the vendor wants to improve our satisfaction with their proactivity and executive involvement,...

Nov 2023
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CIO

Relationship

Intelerad’s support has continued to degrade year over year. When we do get a response, it is not...

Nov 2023
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CIO

Loyalty, Relationship

I don't have warm fuzzies about Intelerad’s strategy for the cloud. They've been on their tear of...

Nov 2023
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(0)
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CIO

Culture, Loyalty

We have struggled with the product since the day we signed the contract and started the...

Nov 2023
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CIO

Product

There are things that the radiologists are happy with in the product in terms of accessing and...

Nov 2023
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CIO

Relationship, Value

The biggest hassles with IntelePACS are supportability and maintainability. Intelerad simply does...

Nov 2023
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Analyst/Coordinator

Loyalty, Relationship

Intelerad has lost a lot of their knowledge base, and it is taking time to be rebuilt.

Oct 2023
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(0)
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COO

Relationship, Operations

We migrated to Intelerad’s cloud platform from our on-premises infrastructure in the last few years....

Oct 2023
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(0)
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COO

Relationship

We have spoken with Intelerad’s executive team multiple times. It seems like every time we escalate...

Oct 2023
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(0)
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COO

Culture

The last few years with Intelerad have been exceptionally challenging. We can’t point to any one...

Oct 2023
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(0)
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COO

Product

One of the facilities we work with uses a PACS from Intelerad. We were told that because that...

Oct 2023
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COO

Relationship, Product

Our success manager is great. We interface mostly with them, and I can even tell that they are...

Oct 2023
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CIO

Product, Value

Intelerad’s product has been a lifesaver for us. If we didn't have it, we would be in really bad...

Oct 2023
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(0)
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CIO

Relationship

The way Intelerad does tech support is not what we would point to as a way to do tech support....

Oct 2023
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(0)
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Manager

Operations, Product

Our last upgrade with Intelerad went fairly well. Intelerad makes a good effort to reduce pain...

Oct 2023
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(0)
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Manager

Relationship

The problems with Intelerad are probably due to the vendor acquiring so many new products and...

Oct 2023
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(0)
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Manager

Loyalty, Operations

We started out with Intelerad’s product at one location and grew to include it at multiple...

Jul 2023
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(0)
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Manager

Loyalty, Relationship

The main reason we chose to replace IntelePACS was that the solution didn't meet our corporate needs...

Jul 2023
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(0)
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Manager

Product, Value

We have had issues with Intelerad’s billing in the past, but when we pointed out the discrepancies,...

Jul 2023
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(0)
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Manager

Relationship

Intelerad is acquiring a lot of different vendors now. We have another solution that is now owned by...

Jul 2023
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(0)
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Manager

Product

We can access Intelerad’s PACS admin portal from a mobile phone, and that is a huge benefit....

Jul 2023
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(0)
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Manager

Operations

During training, Intelerad’s administrator showed me a bunch of tools and I had an individual user...

Jul 2023
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Physician

Relationship

Intelerad’s support team is outsourced overseas, so I am not dealing with a US-based support team,...

Jul 2023
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(0)
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Physician

Culture, Value

The PACS is a bit overpriced for what we got. When we asked Intelerad about doing a specific...

Jul 2023
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Physician

Operations

One of the biggest complaints from the radiologists is about the way Intelerad does training. They...

Jul 2023
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Physician

Product

The actual PACS is really great; it is a pretty robust system. I know Intelerad is working a lot on...

Jul 2023
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(0)
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Physician

Operations

Intelerad’s implementation was lacking, but that might have been partly due to COVID-19. The vendor...

Jul 2023
||
(0)
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Director

Relationship

Intelerad’s support quality has dropped off the ledge in the last few years. The support was pretty...

Jun 2023
||
(0)
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Director

Loyalty, Relationship, Product

Intelerad has some systems in place that monitor things. However, we get the sort of issues that...

Jun 2023
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(0)
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Director

Value

If we need to modify data or do similar tasks within IntelePACS, that becomes too high of a cost for...

Jun 2023
||
(0)
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Director

Operations

We recently did a cloud-archiving project with Intelerad, and their project management processes...

Jun 2023
||
(0)
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Director

Culture, Loyalty, Relationship, Value

I would like Intelerad to look at smart worklists. Obviously, Intelerad has the Clario product, but...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship

Intelerad's support team has a lot of knowledge, and most of the time, they have a pretty quick turnaround....

May 2023
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(0)
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Analyst/Coordinator

Operations, Product

IntelePACS is very user friendly for end users. It is fairly intuitive, and the viewer is very nice....

May 2023
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Analyst/Coordinator

Product

We have some bugs or problems that still haven't been fixed. Those cause slowness for radiologists....

May 2023
||
(0)
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VP/Other Executive

Value

Intelerad’s support is lacking, and we are not fond of the vendor's nickel-and-diming. Whenever we...

May 2023
||
(0)
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VP/Other Executive

Relationship

When we have talked to Intelerad in the past about trying to get their application refactored, the...

May 2023
||
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CTO

Loyalty, Relationship

Intelerad doesn’t keep promises on small things, such as bug fixes and things we are told will be...

May 2023
||
(0)
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CTO

Relationship

Intelerad has changed everything with their support. We have to fight our way through the lower...

May 2023
||
(0)
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CTO

Product

We have some integrations with Intelerad, but there is a lot to be desired. In terms of...

May 2023
||
(0)
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CTO

Relationship, Product

Intelerad does not do well at delivering new technology. Especially since they were acquired by...

May 2023
||
(0)
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CTO

Relationship

Proactive service is something Intelerad does very well. They have great monitoring that...

May 2023
||
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