IntelePACS (Mostly Imaging Centers) Comments

 

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Current Time Inside Cache Tag Helper: 9/28/2020 7:53:58 PM and Model.EvProductId = 1785

Commentary Summary

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User Commentary

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Manager

Relationship

Our experience with Intelerad has been very poor. We are in the process of transitioning away from...

Sep 2020
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Manager

Functionality and Upgrades

It is very difficult to get Intelerad to do the upgrades. I know the last time we had a major...

Sep 2020
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Manager

Interfacing and Integration

I just can’t think of any new functionality or new amazing things that have been added to...

Sep 2020
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Physician

Functionality and Upgrades

One of the strengths of Intelerad is bringing together disparate PACS solutions from other vendors...

Jul 2020
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Physician

Interfacing and Integration

We have a worklist within IntelePACS, but it also works with our UV so we can integrate worklists...

Jul 2020
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Physician

Service and Support

We have good support through the times where things can be a bit slow and there can be delays in...

Jul 2020
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Manager

Functionality and Upgrades

I have nothing but great things to say about IntelePACS. Intelerad has partnered with us and helped...

Jul 2020
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Manager

Relationship

Intelerad keeps the promises that they make. Intelerad's upgrades feature the promised requests. The...

Jul 2020
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Manager

Interfacing and Integration

IntelePACS' ease of use is excellent. The tech portal is a great solution to integrate our images...

Jul 2020
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Director

Implementation and Training

As far as the product itself goes, we don't use all the features everywhere. Some of our...

May 2020
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Director

Interfacing and Integration

We integrate all the HL7 things with IntelePACS through a cross-platform engine, so that engine is...

May 2020
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Director

Other Observations & Comments

When it comes to the product working as promoted, there are a few things that we find every once in...

May 2020
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Director

Service and Support

Some of the vendor’s support people know a lot about our particular setup, and those people are very...

May 2020
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Director

Relationship

Our leadership engages at the highest levels with the vendor executives. The vendor has a hotline...

May 2020
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Director

Future Outlook

I would recommend the system for sure. I would tell people to at least go look at it. We are almost...

May 2020
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Director

ROI / Cost (care and feeding)

The vendor keeps their promises eventually. Charging for every little thing is not our arrangement...

May 2020
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Director

Service and Support

When it comes to supporting us during the COVID-19 pandemic, the vendor has been able to work...

May 2020
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Manager

Sales and Contracting

Intelerad has been helpful. As long as customers have a support contract, the vendor won't...

May 2020
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Manager

Functionality and Upgrades

The system isn't fully integrated within our organization; it is just doing readings for multiple...

May 2020
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Manager

Functionality and Upgrades

The Intelerad system is pretty intuitive, and it works. The integration has worked well. Intelerad's...

May 2020
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CIO

ROI / Cost (care and feeding)

With Intelerad, it is pretty clear cut when there is a statement of work that needs to be done or...

Apr 2020
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CIO

Service and Support

Intelerad asked us whether there was anything they could do to help us through COVID-19. I asked...

Apr 2020
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CIO

Other Observations & Comments

There is only one promise that the vendor didn't keep, but that promise wasn't in our contract. It...

Apr 2020
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CIO

Functionality and Upgrades

There are a few things in Intelerad's system that don't quite work as they were promoted, but most...

Apr 2020
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CIO

Other Observations & Comments

IntelePACS is not too hard for the radiologists to use. Intelerad is integrating some AI into the...

Apr 2020
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CIO

Lessons Learned

When we close and reopen a case, IntelePACS doesn't do a good job of keeping the state that it was...

Apr 2020
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CIO

Service and Support

I am not very happy with Intelerad's support. My team seems to know more than Intelerad's team does.

Apr 2020
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CIO

Relationship

Intelerad is proactive because they know about issues and fix problems before we even knew there...

Apr 2020
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CIO

Functionality and Upgrades

IntelePACS is pretty good in general, but occasionally, it can be a little inconsistent. It has been...

Apr 2020
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CIO

Relationship

A few years back, we had more interaction with the developer and the technical folks. We have had a...

Apr 2020
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CIO

ROI / Cost (care and feeding)

Using the viewer for radiologists works well, but the feedback I get from a number of our...

Apr 2020
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CIO

Lessons Learned

We are leaning toward Intelerad being part of our long-term plans. Because of costs, my guess is...

Apr 2020
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CIO

Sales and Contracting

IntelePACS works as promoted, and we have felt pretty good about it. The things in the contract have...

Apr 2020
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CIO

Other Observations & Comments

The most recent upgrades have been pretty solid. There have been only a couple of minor issues....

Apr 2020
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CIO

Functionality and Upgrades

When we went to Intelerad, they were ahead of the curve. I don’t know that they are still as far...

Apr 2020
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CIO

Relationship

The vendor is pretty good about being proactive and identifying things that are not working.

Apr 2020
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CEO/President

Service and Support

I am not very happy with the vendor because some situations have been handled poorly. The vendor’s...

Apr 2020
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CEO/President

Functionality and Upgrades

I like IntelePACS. It is intuitive to me.

Apr 2020
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CEO/President

Functionality and Upgrades

Intelerad keeps about 90% of their promises. I like that the product is easy to use and intuitive....

Apr 2020
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CEO/President

Functionality and Upgrades

We need a lot more AI from the product and automatic tools for measurement. Some things in the...

Apr 2020
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Director

Other Observations & Comments

I would buy IntelePACS again. It isn’t necessarily where we are going in the future, but the product...

Apr 2020
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Director

ROI / Cost (care and feeding)

There are quite a few extra charges from Intelerad for different modules and different services. So...

Apr 2020
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Director

Implementation and Training

Intelerad does a really good job with their implementations; at least, they do for us.

Apr 2020
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Director

Other Observations & Comments

There are multiple access points to the system. Depending on what users are doing, they may use the...

Apr 2020
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Director

Functionality and Upgrades

The way Intelerad handles exams is strictly tied to HL7. So there are some issues that arise with...

Apr 2020
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Director

Service and Support

Intelerad has a lot of new technology. It seems like they are always developing things. We don't...

Apr 2020
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Director

Service and Support

Comparing Intelerad to other vendors I work with, I think an area that Intelerad does really well in...

Apr 2020
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Director

Functionality and Upgrades

I don't really see my overall satisfaction with IntelePACS changing much. We are kind of stagnant...

Apr 2020
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Director

ROI / Cost (care and feeding)

Intelerad can be a little pricey. I would like to see improvement in their cost structure and the...

Apr 2020
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Director

Service and Support

If I were to tell a friend about Intelerad, I would say that their service and support are good and...

Apr 2020
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Physician

Implementation and Training

We are recently reconnected with the vendor, but that has been a bit of a painstaking process in...

Apr 2020
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Physician

Sales and Contracting

The vendor is innovative, but they have a bit of an issue with delivering. We wanted to start using...

Apr 2020
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Physician

Service and Support

Intelerad was always above-and-beyond exceptional when it came to service and support. They have...

Apr 2020
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Physician

Relationship

I interpret executive involvement as the upper management being involved with the clients. With us...

Apr 2020
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Physician

Other Observations & Comments

The system is part of our long-term plans. We are in the process of getting our new servers in place....

Apr 2020
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Physician

Functionality and Upgrades

The vendor is very good with their PACS; it is simple, and it works. That is the most attractive...

Apr 2020
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Physician

Technology

In the area where I work, there are options for cloud-type PACS solutions, and those are more cost...

Apr 2020
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Manager

ROI / Cost (care and feeding)

Intelerad is pretty expensive, and based on what we have seen, they tend to favor the large reading...

Mar 2020
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Manager

Functionality and Upgrades

Our physicians find the system pretty easy to use. They can learn it quite quickly.

Mar 2020
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Manager

Relationship

We don't find Intelerad to be very proactive. They aren’t quick to help us if we have an issue. They...

Mar 2020
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Manager

Relationship

I am not sure whether the system will be part of our long-term plans. It is a really good PACS and...

Mar 2020
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Analyst/Coordinator

Service and Support

No one keeps all of their promises. Intelerad might keep them, but they might be delayed. Intelerad...

Mar 2020
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Physician

Functionality and Upgrades

A lot of the upgrades fix things that we are not directly aware of but don’t affect the user...

Mar 2020
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Physician

Interfacing and Integration

The vendor's hanging protocols are not good, especially for diagnostic mammography. I would like to...

Mar 2020
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Physician

Interfacing and Integration

We basically run our entire practice on the system, so it allows us to integrate with multiple...

Mar 2020
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Analyst/Coordinator

Service and Support

One of the things that Intelerad does well is our weekly meetings. Those have been great. We have...

Mar 2020
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Analyst/Coordinator

Other Observations & Comments

A couple of times that we have done an upgrade, we have set up different preferences, and those...

Mar 2020
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Analyst/Coordinator

Other Observations & Comments

Intelerad is pretty good about training us, but we have had their product for quite a while, and we...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

Our radiologists don't have any issues with the ease of use of the product, but the technologists...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

I would recommend Intelerad's product because of its architecture. It is so much easier for a PACS...

Mar 2020
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Analyst/Coordinator

Relationship

Intelerad could improve their executive involvement. It would be great if Intelerad had some sort of...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

We have a lot of automatic routing rules in place that we couldn't follow with our previous system...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

The product could have slightly better reporting features. Intelerad has an analytics piece, but we...

Mar 2020
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Physician

Interfacing and Integration

The solution is integrated, so we can read from multiple facilities. That is the biggest thing that...

Mar 2020
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Director

Relationship

Intelerad avoids charging for every little thing. We have a good relationship with them. We have...

Mar 2020
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Director

Relationship

We give Intelerad feedback at the RSNA conference every year. We meet up with them. They have made...

Mar 2020
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Director

Other Observations & Comments

There hasn't been much additional training. We haven't had a real upgrade that has necessitated...

Mar 2020
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Director

Functionality and Upgrades

The system is fairly intuitive. It allows us to categorize and color-code our statistics and other...

Mar 2020
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Physician

Functionality and Upgrades

Making macros is not easy, and I use macros a lot. I do a lot of studies. Changing macros and moving...

Mar 2020
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CTO

Technology

We like the fact that the vendor stays up to date on technology and works with other vendors. It is...

Mar 2020
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CTO

Implementation and Training

We train people on the product ourselves. We kind of cut the vendor out of training. When we have...

Mar 2020
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CTO

Relationship

Intelerad primarily keeps their promises, but the issue is about how long it takes them to get...

Mar 2020
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Manager

Other Observations & Comments