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IntelePACS (Mostly Imaging Centers) Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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User Commentary

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Manager

Relationship

Sometimes we battle with Intelerad’s support a little bit. It can take the support people quite a...

Jan 2021
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Manager

Relationship

We have been promised some feature enhancements for IntelePACS that have not yet come to fruition....

Jan 2021
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Director

Relationship

The scalability of the product is excellent. We have grown a lot, and IntelePACS has grown with us....

Jan 2021
(0)
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Director

Functionality and Upgrades

IntelePACS is excellent at handling relevant images for each site. The speed and performance of the...

Jan 2021
(0)
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CIO

Functionality and Upgrades

IntelePACS has been driving tangible outcomes more than any other system that I have dealt with. It...

Jan 2021
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CIO

Functionality and Upgrades

IntelePACS works exactly the way the vendor promoted it. The system's interoperability works well,...

Jan 2021
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CIO

Service and Support

The vendor's support people usually fix everything when we need them to, and we rarely need their...

Jan 2021
(0)
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CIO

Sales and Contracting

The vendor reaches out to me to with any new products that might give me enhanced functionality that...

Jan 2021
(0)
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Manager

Future Outlook

We are actually going to replace IntelePACS. We want to go to a cloud-based PACS. Intelerad is just...

Dec 2020
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Manager

Service and Support

Intelerad treats us fine. In fact, they are working with us while we are looking for another vendor....

Dec 2020
(0)
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Director

Future Outlook

Our radiologists want to read from all of the hospitals on one system. Our radiologists don't read...

Dec 2020
(0)
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Director

ROI / Cost (care and feeding)

The vendor's software upgrades come with my service contract. I don't have to keep buying new...

Dec 2020
(0)
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VP/Other Executive

Functionality and Upgrades

I would like to see improvements to Clario SmartWorklist. We have had issues with that program’s...

Dec 2020
(0)
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VP/Other Executive

Relationship

What I like best about IntelePACS is that it is dependable. Intelerad has an experienced bench that...

Dec 2020
(0)
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Director

Functionality and Upgrades

We ended up going with this product with the idea that it would provide what we needed, but I don't...

Dec 2020
(0)
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Director

Sales and Contracting

We actually use a reseller, so we are not direct with Intelerad. We did not realize that when we...

Dec 2020
(0)
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Director

Implementation and Training

Everything with the implementation went fine. The only thing is that we have to go through somebody...

Dec 2020
(0)
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Director

Interfacing and Integration

Intelerad is very rigid in regard to how their system works. There is not a great deal of...

Dec 2020
(0)
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Director

Functionality and Upgrades

IntelePACS is very high quality. The system is complex and requires good instructions and a lot of...

Dec 2020
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Director

Functionality and Upgrades

We have asked Intelerad to provide archiving for us. They don't really have that type of system in...

Dec 2020
(0)
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Director

Win/Loss - Why they were selected (by current clients)

IntelePACS is a good product. We like it. The doctors picked it. When we went through our...

Dec 2020
(0)
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Director

ROI / Cost (care and feeding)

The initial purchase price for IntelePACS was very attractive. However, I was not aware initially...

Dec 2020
(0)
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Director

Functionality and Upgrades

IntelePACS is efficient. The product has great redundancy capabilities. If someone is looking for...

Dec 2020
(0)
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CEO/President

ROI / Cost (care and feeding)

Using IntelePACS has made us much more efficient because we have been able to pull staff members out...

Dec 2020
(0)
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Manager

Functionality and Upgrades

The system is intuitive and easy to use. It requires a little up-front training for new users, but...

Dec 2020
(0)
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Manager

Service and Support

The vendor's product delivery time frames are extremely protracted. Service and support take an...

Dec 2020
(0)
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Manager

Service and Support

The depth of the vendor's service and support department needs to markedly improve. They do not have...

Dec 2020
(0)
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Director

Functionality and Upgrades

Intelerad does a good job with updates. They have a stable, solid product. I feel like they do a...

Dec 2020
(0)
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Director

Service and Support

Intelerad’s support has gone down a bit in the last little while. Historically, we have had pretty...

Dec 2020
(0)
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Director

Relationship

Overall, Intelerad keeps their promises. But there are always things that we ask for that don't...

Dec 2020
(0)
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Director

Functionality and Upgrades

From a technical standpoint, some of Intelerad’s processes are a bit outdated. Their hardware...

Dec 2020
(0)
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CIO

Functionality and Upgrades

We won't be working with Intelerad in the future. I used to be a big fan, but they forgot their...

Dec 2020
(0)
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CIO

Relationship

It has been hard for me to convince Intelerad that they are on the wrong path. In my opinion, they...

Dec 2020
(0)
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CIO

Functionality and Upgrades

Intelerad hasn't fixed things. The system is a mess. At one point, we were down for an extended...

Dec 2020
(0)
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CIO

ROI / Cost (care and feeding)

Intelerad doesn't avoid charging for little things. That is one of their biggest problems. For...

Dec 2020
(0)
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CIO

Implementation and Training

Intelerad tries to train people, but their videos are only available to them. We have a training...

Dec 2020
(0)
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CIO

Functionality and Upgrades

There are certain things that don't work as advertised. Reading memos is almost impossible because...

Dec 2020
(0)
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CIO

Service and Support

The Intelerad product doesn't have that many bugs. That is why the vendor doesn't fix them.

Dec 2020
(0)
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CIO

Service and Support

The support from Intelerad is average. They do answer the phone, but that doesn't mean that they fix...

Dec 2020
(0)
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CIO

Relationship

The account executives that I have been dealing with are pretty good. The overall boss of the...

Dec 2020
(0)
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CIO

Technology

Intelerad hasn't completely migrated to digital radiology (DR). They have been around for years and...

Dec 2020
(0)
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CEO/President

Functionality and Upgrades

The physicians that use the system believe that it functions as designed. We use the system for...

Dec 2020
(0)
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CMIO

Functionality and Upgrades

What I like about IntelePACS is that the product is good at the ease of use for the end user and the...

Nov 2020
(0)
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CMIO

Interfacing and Integration

What I would like to see in terms of improvements is easier integration of images and a direct link...

Nov 2020
(0)
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Analyst/Coordinator

Service and Support

During the COVID-19 crisis, there has been no change with Intelerad's support of us. Intelerad has...

Nov 2020
(0)
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Director

Functionality and Upgrades

IntelePACS works very well with our other Intelerad systems. The product is very configurable and...

Nov 2020
(0)
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Director

Relationship

We have a very large organization, and Intelerad engages with us and listens to us. They take...

Nov 2020
(0)
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Manager

Functionality and Upgrades

I would recommend IntelePACS to a peer because I have been exposed to other PACS that I can compare...

Oct 2020
(0)
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Manager

Service and Support

Intelerad keeps maybe 85% of their promises. I haven't really interacted with any of their senior...

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

Intelerad avoids charging for every little thing. They are up front with the way our contract with...

Oct 2020
(0)
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Manager

Service and Support

Intelerad has engaged in a more active role in all aspects of the IntelePACS system for any...

Oct 2020
(0)
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Manager

Relationship

Our experience with Intelerad has been very poor. We are in the process of transitioning away from...

Sep 2020
(0)
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Manager

Functionality and Upgrades

It is very difficult to get Intelerad to do the upgrades. I know the last time we had a major...

Sep 2020
(0)
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Manager

Interfacing and Integration

I just can’t think of any new functionality or new amazing things that have been added to...

Sep 2020
(0)
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Physician

Functionality and Upgrades

One of the strengths of Intelerad is bringing together disparate PACS solutions from other vendors...

Jul 2020
(0)
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Physician

Interfacing and Integration

We have a worklist within IntelePACS, but it also works with our UV so we can integrate worklists...

Jul 2020
(0)
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Physician

Service and Support

We have good support through the times where things can be a bit slow and there can be delays in...

Jul 2020
(0)
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Manager

Functionality and Upgrades

I have nothing but great things to say about IntelePACS. Intelerad has partnered with us and helped...

Jul 2020
(0)
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Manager

Relationship

Intelerad keeps the promises that they make. Intelerad's upgrades feature the promised requests. The...

Jul 2020
(0)
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Manager

Interfacing and Integration

IntelePACS' ease of use is excellent. The tech portal is a great solution to integrate our images...

Jul 2020
(0)
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Director

Implementation and Training

As far as the product itself goes, we don't use all the features everywhere. Some of our...

May 2020
(0)
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Director

Interfacing and Integration

We integrate all the HL7 things with IntelePACS through a cross-platform engine, so that engine is...

May 2020
(0)
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Director

Other Observations & Comments

When it comes to the product working as promoted, there are a few things that we find every once in...

May 2020
(0)
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Director

Service and Support

Some of the vendor’s support people know a lot about our particular setup, and those people are very...

May 2020
(0)
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Director

Relationship

Our leadership engages at the highest levels with the vendor executives. The vendor has a hotline...

May 2020
(0)
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Director

Future Outlook

I would recommend the system for sure. I would tell people to at least go look at it. We are almost...

May 2020
(0)
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Director

ROI / Cost (care and feeding)

The vendor keeps their promises eventually. Charging for every little thing is not our arrangement...

May 2020
(0)
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Director

Service and Support

When it comes to supporting us during the COVID-19 pandemic, the vendor has been able to work...

May 2020
(0)
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Manager

Sales and Contracting

Intelerad has been helpful. As long as customers have a support contract, the vendor won't...

May 2020
(0)
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Manager

Functionality and Upgrades

The system isn't fully integrated within our organization; it is just doing readings for multiple...

May 2020
(0)
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Manager

Functionality and Upgrades

The Intelerad system is pretty intuitive, and it works. The integration has worked well. Intelerad's...

May 2020
(0)
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CIO

ROI / Cost (care and feeding)

With Intelerad, it is pretty clear cut when there is a statement of work that needs to be done or...

Apr 2020
(0)
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CIO

Service and Support

Intelerad asked us whether there was anything they could do to help us through COVID-19. I asked...

Apr 2020
(0)
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CIO

Other Observations & Comments

There is only one promise that the vendor didn't keep, but that promise wasn't in our contract. It...

Apr 2020
(0)
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 or  to see details.

CIO

Functionality and Upgrades

There are a few things in Intelerad's system that don't quite work as they were promoted, but most...

Apr 2020
(0)
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 or  to see details.

CIO

Other Observations & Comments

IntelePACS is not too hard for the radiologists to use. Intelerad is integrating some AI into the...

Apr 2020
(0)
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CIO

Lessons Learned

When we close and reopen a case, IntelePACS doesn't do a good job of keeping the state that it was...

Apr 2020
(0)
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CIO

Service and Support

I am not very happy with Intelerad's support. My team seems to know more than Intelerad's team does.

Apr 2020
(0)
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CIO

Relationship

Intelerad is proactive because they know about issues and fix problems before we even knew there...

Apr 2020
(0)
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CIO

Functionality and Upgrades

IntelePACS is pretty good in general, but occasionally, it can be a little inconsistent. It has been...

Apr 2020
(0)
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CIO

Relationship

A few years back, we had more interaction with the developer and the technical folks. We have had a...

Apr 2020
(0)
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CIO

ROI / Cost (care and feeding)

Using the viewer for radiologists works well, but the feedback I get from a number of our...

Apr 2020
(0)
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 or  to see details.

CIO

Lessons Learned

We are leaning toward Intelerad being part of our long-term plans. Because of costs, my guess is...

Apr 2020
(0)
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 or  to see details.

CIO

Sales and Contracting

IntelePACS works as promoted, and we have felt pretty good about it. The things in the contract have...

Apr 2020
(0)
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CIO

Other Observations & Comments

The most recent upgrades have been pretty solid. There have been only a couple of minor issues....

Apr 2020
(0)
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CIO

Functionality and Upgrades

When we went to Intelerad, they were ahead of the curve. I don’t know that they are still as far...

Apr 2020
(0)
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CIO

Relationship

The vendor is pretty good about being proactive and identifying things that are not working.

Apr 2020
(0)
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CEO/President

Service and Support

I am not very happy with the vendor because some situations have been handled poorly. The vendor’s...

Apr 2020
(0)
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CEO/President

Functionality and Upgrades

I like IntelePACS. It is intuitive to me.

Apr 2020
(0)
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CEO/President

Functionality and Upgrades

Intelerad keeps about 90% of their promises. I like that the product is easy to use and intuitive....

Apr 2020
(0)
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CEO/President

Functionality and Upgrades

We need a lot more AI from the product and automatic tools for measurement. Some things in the...

Apr 2020
(0)
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Director

Other Observations & Comments

I would buy IntelePACS again. It isn’t necessarily where we are going in the future, but the product...

Apr 2020
(0)
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 or  to see details.

Director

ROI / Cost (care and feeding)

There are quite a few extra charges from Intelerad for different modules and different services. So...

Apr 2020
(0)
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Director

Implementation and Training

Intelerad does a really good job with their implementations; at least, they do for us.

Apr 2020
(0)
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Director

Other Observations & Comments

There are multiple access points to the system. Depending on what users are doing, they may use the...

Apr 2020
(0)
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Director

Functionality and Upgrades

The way Intelerad handles exams is strictly tied to HL7. So there are some issues that arise with...

Apr 2020
(0)
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Director

Service and Support

Intelerad has a lot of new technology. It seems like they are always developing things. We don't...

Apr 2020
(0)
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Director

Service and Support

Comparing Intelerad to other vendors I work with, I think an area that Intelerad does really well in...

Apr 2020
(0)
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Director

Functionality and Upgrades

I don't really see my overall satisfaction with IntelePACS changing much. We are kind of stagnant...

Apr 2020
(0)
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Director

ROI / Cost (care and feeding)

Intelerad can be a little pricey. I would like to see improvement in their cost structure and the...

Apr 2020
(0)
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 or  to see details.

Director

Service and Support

If I were to tell a friend about Intelerad, I would say that their service and support are good and...

Apr 2020
(0)
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Physician

Implementation and Training

We are recently reconnected with the vendor, but that has been a bit of a painstaking process in...

Apr 2020
(0)
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Physician

Sales and Contracting

The vendor is innovative, but they have a bit of an issue with delivering. We wanted to start using...

Apr 2020
(0)
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Physician

Service and Support

Intelerad was always above-and-beyond exceptional when it came to service and support. They have...

Apr 2020
(0)
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Physician

Relationship

I interpret executive involvement as the upper management being involved with the clients. With us...

Apr 2020
(0)
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Physician

Other Observations & Comments

The system is part of our long-term plans. We are in the process of getting our new servers in place....

Apr 2020
(0)
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Physician

Functionality and Upgrades

The vendor is very good with their PACS; it is simple, and it works. That is the most attractive...

Apr 2020
(0)
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Physician

Technology

In the area where I work, there are options for cloud-type PACS solutions, and those are more cost...

Apr 2020
(0)
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Manager

ROI / Cost (care and feeding)

Intelerad is pretty expensive, and based on what we have seen, they tend to favor the large reading...

Mar 2020
(0)
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Manager

Functionality and Upgrades

Our physicians find the system pretty easy to use. They can learn it quite quickly.

Mar 2020
(0)
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Manager

Relationship

We don't find Intelerad to be very proactive. They aren’t quick to help us if we have an issue. They...

Mar 2020
(0)
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Manager

Relationship

I am not sure whether the system will be part of our long-term plans. It is a really good PACS and...

Mar 2020
(0)
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Analyst/Coordinator

Service and Support

No one keeps all of their promises. Intelerad might keep them, but they might be delayed. Intelerad...

Mar 2020
(0)
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Physician

Functionality and Upgrades

A lot of the upgrades fix things that we are not directly aware of but don’t affect the user...

Mar 2020
(0)
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Physician

Interfacing and Integration

The vendor's hanging protocols are not good, especially for diagnostic mammography. I would like to...

Mar 2020
(0)
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Physician

Interfacing and Integration

We basically run our entire practice on the system, so it allows us to integrate with multiple...

Mar 2020
(0)
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Analyst/Coordinator

Service and Support

One of the things that Intelerad does well is our weekly meetings. Those have been great. We have...

Mar 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

A couple of times that we have done an upgrade, we have set up different preferences, and those...

Mar 2020
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Analyst/Coordinator

Other Observations & Comments

Intelerad is pretty good about training us, but we have had their product for quite a while, and we...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

Our radiologists don't have any issues with the ease of use of the product, but the technologists...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

I would recommend Intelerad's product because of its architecture. It is so much easier for a PACS...

Mar 2020
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Analyst/Coordinator

Relationship

Intelerad could improve their executive involvement. It would be great if Intelerad had some sort of...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

We have a lot of automatic routing rules in place that we couldn't follow with our previous system...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

The product could have slightly better reporting features. Intelerad has an analytics piece, but we...

Mar 2020
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Physician

Interfacing and Integration

The solution is integrated, so we can read from multiple facilities. That is the biggest thing that...

Mar 2020
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Director

Relationship

Intelerad avoids charging for every little thing. We have a good relationship with them. We have...

Mar 2020
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Director

Relationship

We give Intelerad feedback at the RSNA conference every year. We meet up with them. They have made...

Mar 2020
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Director

Other Observations & Comments

There hasn't been much additional training. We haven't had a real upgrade that has necessitated...

Mar 2020
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Director

Functionality and Upgrades

The system is fairly intuitive. It allows us to categorize and color-code our statistics and other...

Mar 2020
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Physician

Functionality and Upgrades

Making macros is not easy, and I use macros a lot. I do a lot of studies. Changing macros and moving...

Mar 2020
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CTO

Technology

We like the fact that the vendor stays up to date on technology and works with other vendors. It is...

Mar 2020
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CTO

Implementation and Training

We train people on the product ourselves. We kind of cut the vendor out of training. When we have...

Mar 2020
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CTO

Relationship

Intelerad primarily keeps their promises, but the issue is about how long it takes them to get...

Mar 2020
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Manager

Other Observations & Comments

I haven't gotten any training. Training would be beneficial if it were needed, but I haven’t really...

Mar 2020
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Manager

Functionality and Upgrades

My doctors like the tools. The system has good tools.

Mar 2020
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Manager

Service and Support

Most of the time, I use the vendor's help support. I would like the responses to be a bit faster...

Mar 2020
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Director

ROI / Cost (care and feeding)

I would like better communication from the vendor executives, and I would like to not be...

Mar 2020
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CTO

Interfacing and Integration

I would like to see Intelerad speed up some of the integrations of their core products. The...

Mar 2020
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Director

Service and Support

I am not sure whether we would buy the product again, but we would consider it. We find the workflow...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

For improvements, I would like to see more intuitive hanging protocols. We have to look in the...

Mar 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Intelerad did avoid charging for every little thing, but that is probably part of the entire...

Mar 2020
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VP/Other Executive

Implementation and Training

The training from Intelerad is not great, but that might be contractual. A lot of the training stops...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

Intelerad kind of keeps their promises but not necessarily on our timeline. We have driven a lot of...

Mar 2020
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Manager

Functionality and Upgrades

IntelePACS is easy to use, and our radiologists seem to have picked it up pretty well. It has been...

Mar 2020
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Manager

Relationship

We are keeping IntelePACS for now, but it is pretty expensive. Intelerad seems to be focused on...

Mar 2020
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Manager

Lessons Learned

I am not sure whether I would recommend Intelerad. My recommendation really depends on the size of...

Mar 2020
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VP/Other Executive

Technology

Intelerad has a stable PACS and viewer. We rarely have any trouble with the software.

Mar 2020
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VP/Other Executive

Other Observations & Comments

I am not sure we can give too much credit to Intelerad for delivering new technology, but they did...

Mar 2020
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VP/Other Executive

Relationship

The support is good once we get to someone, but that process is slow. Intelerad is not proactive at...

Mar 2020
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VP/Other Executive

Relationship

The executive involvement is very low and almost nonexistent. We used to have good interactions with...

Mar 2020
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VP/Other Executive

Implementation and Training

The recent training was okay, but we felt like it was rushed. The training was not as good as we...

Mar 2020
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COO

Functionality and Upgrades

We have a very large volume of images moving through the system. I don’t have any questions about...

Mar 2020
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COO

Other Observations & Comments

Intelerad has not moved outside of radiology, at least for now. While the system is good for others,...

Mar 2020
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CIO

Functionality and Upgrades

In the system, providers have less manual alignment on the screen where they want the images. The...

Mar 2020
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Director

Functionality and Upgrades

We love the software and its functionality. The integration works fine and as it was designed to...

Mar 2020
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Director

Relationship

Intelerad's project management and organization as a whole are just pretty bad. We are still waiting...

Mar 2020
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Director

Service and Support

I haven't been through any of Intelerad's training. However, the support is pretty responsive when...

Mar 2020
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Director

Service and Support

There tends to be some back-and-forth between our IT folks and the support staff we work with, and...

Feb 2020
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Director

Functionality and Upgrades

Our end users find the system easy to use because relative to everything else that we have used, it...

Feb 2020
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Director

ROI / Cost (care and feeding)

We still have some things to complete. We still have a percentage of the work that must come over. I...

Feb 2020
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Director

Other Observations & Comments

We are still learning what we need from the system. There are some things that are still being done...

Feb 2020
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Director

Relationship

I haven't had a lot of direct interaction with the vendor’s executives. The executives were involved...

Feb 2020
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Director

Service and Support

Intelerad is proactive. They work with us on updates and things that need to be done.

Feb 2020
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Director

ROI / Cost (care and feeding)

The price of the system is worth it. But it will take longer to prove that to a lot of people. We...

Feb 2020
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Director

Future Outlook

I can't give something a perfect score because then it feels like there is no room for improvement;...

Feb 2020
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Director

Lessons Learned

As the radiology market changes, Intelerad needs to be responsive with different price points. That...

Feb 2020
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Analyst/Coordinator

Functionality and Upgrades

Intelerad has done a pretty good job of keeping their promises. The vendor has kept up with...

Feb 2020
(0)
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Analyst/Coordinator

Technology

We really haven't had a lot of downtime. There was one time when one of the servers went down, and...

Feb 2020
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Analyst/Coordinator

Functionality and Upgrades

One opportunity for improvement is that when we build a worklist and need to make adjustments, the...

Feb 2020
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Analyst/Coordinator

Service and Support

We have quite a few defects that we have logged with the product. When something isn't working quite...

Feb 2020
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