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IntelePACS (Mostly Imaging Centers) Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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User Commentary

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CIO

Intelerad is a nice little company. They were not hugely popular when we went with them. IntelePACS...

Jul 2021
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CIO

Intelerad has been sold a couple of times now, and they have made some recent changes within their...

Jul 2021
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Manager

I recommend IntelePACS to a lot of local health organizations and people who are looking for a PACS....

Jul 2021
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Manager

If a radiologist has used any other PACS, I can have them trained within an hour or less, and they...

Jul 2021
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Manager

Intelerad continually innovates the communications and viewing technology. They have put a lot of...

Jul 2021
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Manager

Intelerad has a bunch of monitors built into the software that send email alerts. Tickets are...

Jul 2021
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COO

Over the years, we have gotten more and more involved with Intelerad, and we use several of their...

Jul 2021
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COO

Intelerad has been great to work with. Originally, there were some differences in perspectives in...

Jul 2021
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COO

After our recent upgrade, we gave more tools to referring doctors, particularly the doctors that...

Jul 2021
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COO

We have not had a whole lot of contact with the vendor's executive team since the acquisition when...

Jul 2021
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COO

I would say that IntelePACS is offering us some tangible outcomes. It is making us more efficient by...

Jul 2021
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Director

If we call in, we can get somebody on the phone from the right group pretty much right away most of...

Jul 2021
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Director

When we first became Intelerad customers, they felt like a mom-and-pop shop, and we had a very...

Jul 2021
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Director

We talked with Intelerad about extending our contract, and the person who was supposed to be talking...

Jul 2021
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Director

Intelerad is different than other vendors with updates. They have very stringent requirements...

Jul 2021
||
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Director

Intelerad has some very smart people that have been there a long time, and they have a lot of new...

Jul 2021
||
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Director

We have the contact information for several members of the executive team. But there is a little bit...

Jul 2021
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Director

We have been running a business successfully on IntelePACS for years. If we rolled back the clock...

Jul 2021
||
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Director

It is more work to keep the system going. Database indexes have to be rebuilt. There was an issue...

Jul 2021
||
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Director

I wouldn’t tell anyone not to go with Intelerad, especially if they were starting from scratch and...

Jul 2021
||
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CIO

Intelerad has some problems with their system. They are moving their headquarters, so they have had...

Jul 2021
||
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CIO

Intelerad has been moving from a very old version of Sybase to Post Press for years. That transition...

Jul 2021
||
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CIO

Our radiologists seem to be happy with IntelePACS. It is a stable system. It works well for them,...

Jul 2021
||
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CIO

There are some things that could be better about the solution in terms of tools. It would be nice if...

Jul 2021
||
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CIO

Intelerad is starting to charge us for little things. In most cases, they will make changes for us...

Jul 2021
||
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CIO

Intelerad's most recent upgrades have been good, and the vendor has been proactive. I can see them...

Jul 2021
||
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Director

The people upstairs are trying to save money. The storage is costing a good bit. We are also looking...

Jul 2021
||
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Director

We haven’t been very happy with the quality of the vendor's support. It has gone down over the last...

Jul 2021
||
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Director

The system is very intuitive. IntelePACS has had several good upgrades over the years and has added...

Jul 2021
||
(0)
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Director

IntelePACS is pretty solid when it works. We haven't had any major roadblocks with our workflow...

Jul 2021
||
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Director

Some of Intelerad's installation prerequisites are a little dated. Their service needs to improve....

Jul 2021
||
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Analyst/Coordinator

Intelerad is a good partner. I like that we have a CSM who is assigned to just us. We know exactly...

Jul 2021
||
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Analyst/Coordinator

Sometimes, the vendor's support takes too long. We can log a ticket, but it may be months before...

Jul 2021
||
(0)
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Director

We have settled on IntelePACS to standardize across our organization. We are moving everything to...

Jun 2021
||
(0)
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Director

The way we architected IntelePACS makes it works incredibly fast. Our doctors don’t like to wait....

Jun 2021
||
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Director

We have had a lot of interactions with Intelerad’s support, and the support team continues to be...

Jun 2021
||
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Director

IntelePACS works very fast. We even rolled the viewer out to all the doctors’ homes. It is the only...

Jun 2021
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Director

IntelePACS is a big PACS. It is not meant for small imaging centers. Intelerad is way better than...

Jun 2021
||
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Director

Intelerad is the only vendor we have ever gone into an agreement with where they have always...

Jun 2021
||
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Director

The only area we have a lot of frustration with Intelerad on is the administrative side. We wish...

Jun 2021
||
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Director

One area we would like to see improvement on is Intelerad's road map. They have a very long road...

Jun 2021
||
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Manager

Upgrades for IntelePACS can be problematic. Sometimes, Intelerad brings on new features, and we have...

Jun 2021
||
(0)
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Manager

When we need support, Intelerad is more responsive than another vendor we use. Intelerad stays ahead...

Jun 2021
||
(0)
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Manager

Intelerad charges us for everything. We are charged for the number of studies that move through the...

Jun 2021
||
(0)
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Manager

IntelePACS has some handy tools, such as InteleBrowser, for doing the administrative portion of the...

Jun 2021
||
(0)
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Manager

Intelerad’s service, R&D, and ongoing development and sustainment have degraded significantly over...

Jun 2021
||
(0)
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Manager

The IntelePACS viewer is fairly easy and intuitive for radiologists. We have a large number of ad...

Jun 2021
||
(0)
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Manager

Over the past couple of years, any additional feature, function, or module from Intelerad has now...

Jun 2021
||
(0)
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Manager

From a customer perspective, it appears as if Intelerad has moved away from their original...

Jun 2021
||
(0)
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Director

Intelerad has gone through major changes with their CEO and account executives. Their pricing has...

May 2021
||
(0)
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Manager

The service from Intelerad is awful. They have gone public and have outsourced their service, and I...

Apr 2021
||
(0)
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Manager

The PACS functionality just isn't there in IntelePACS. We don't feel like the PACS has modern...

Apr 2021
||
(0)
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Manager

The benefit of IntelePACS is that it is web based. We have the ability to view images after hours on...

Apr 2021
||
(0)
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Analyst/Coordinator

IntelePACS is okay. It is one of my top three PACS, and I have worked with a lot of PACS. We are...

Apr 2021
||
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Analyst/Coordinator

When we find issues in the system, it takes forever to get things taken care of. We identify...

Apr 2021
||
(0)
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Analyst/Coordinator

Intelerad will tell us that they are going to do something, so we will go out and buy some equipment...

Apr 2021
||
(0)
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Analyst/Coordinator

When I train new radiologists, I spend about 20 minutes working with them. Then, they are able to go...

Apr 2021
||
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Analyst/Coordinator

I would like to see more customer-facing features in Intelerad products. IntelePACS isn't any...

Apr 2021
||
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CIO

It has taken a lot longer than I anticipated to get the system up and running everywhere. I wish I...

Apr 2021
||
(0)
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CIO

I like the interface. I like how well the system integrates with our other systems. IntelePACS has...

Apr 2021
||
(0)
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Manager

We got an okay deal on the system, but it feels like the vendor has begun to nickel-and-dime us a...

Apr 2021
||
(0)
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Manager

I would absolutely recommend this system to others. The vendor is fabulous and thoughtful in what...

Apr 2021
||
(0)
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Manager

The product is absolutely part of our long-term plans. The product works for us, and we have a deep...

Apr 2021
||
(0)
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Manager

The product is quality. We have had some performance issues lately, but I don’t think that is a...

Apr 2021
||
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Manager

The vendor could improve the proactivity of their service. The lack of proactivity has hurt us on...

Apr 2021
||
(0)
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Manager

The vendor's support team is super responsive. We always feel like we get a lot done with...

Apr 2021
||
(0)
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Manager

The vendor has done a reasonable job of keeping up with new post-processing methodologies, and they...

Apr 2021
||
(0)
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Manager

We have been happy with everything in regard to IntelePACS. Intelerad has new employees, and they...

Apr 2021
||
(0)
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Director

Hanging protocols should be basic functionality, but they are very difficult. Once the vendor gets...

Mar 2021
||
(0)
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Director

The tool is very easy; we could never get trained on it improperly. It has some ease to it and...

Mar 2021
||
(0)
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Director

The vendor is proactive as far as some of the things are concerned, but in other areas, they are...

Mar 2021
||
(0)
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Director

COVID-19 made it very difficult for training to happen on-site. Our training suffered because of...

Mar 2021
||
(0)
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Director

Everything has been done remotely from the implementation all the way through to the training of the...

Mar 2021
||
(0)
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Manager

The support services from Intelerad have been good, but the vendor has so many customers, and each...

Jan 2021
||
(0)
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Manager

The product is great. It is easy to use, and our radiologists don't complain. Our radiologists work...

Jan 2021
||
(0)
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Manager

Generally, IntelePACS works very well. We don't experience much downtime. The product is stable, and...

Jan 2021
||
(0)
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Director

Intelerad has a really good online training library with lots of videos, documentation, white...

Jan 2021
||
(0)
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Director

IntelePACS is integrated with the viewer in our EMR, which is a zero-footprint viewer that is very...

Jan 2021
||
(0)
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Director

Intelerad recently provided us with a phone app that we can use to access the ticketing system, and...

Jan 2021
||
(0)
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Director

Intelerad recently changed management. When they purchased Digisonics, the vendor actually called me...

Jan 2021
||
(0)
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Director

Intelerad doesn't completely avoid charging for every little thing when there are service efforts...

Jan 2021
||
(0)
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Director

IntelePACS wasn't sold to us with an archive, so the system was significantly less expensive than a...

Jan 2021
||
(0)
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Director

The last several upgrades have been reliable and have come without surprises. IntelePACS is pretty...

Jan 2021
||
(0)
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Manager

Sometimes we battle with Intelerad’s support a little bit. It can take the support people quite a...

Jan 2021
||
(0)
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Manager

We have been promised some feature enhancements for IntelePACS that have not yet come to fruition....

Jan 2021
||
(0)
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Director

The scalability of the product is excellent. We have grown a lot, and IntelePACS has grown with us....

Jan 2021
||
(0)
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Director

IntelePACS is excellent at handling relevant images for each site. The speed and performance of the...

Jan 2021
||
(0)
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CIO

IntelePACS has been driving tangible outcomes more than any other system that I have dealt with. It...

Jan 2021
||
(0)
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CIO

IntelePACS works exactly the way the vendor promoted it. The system's interoperability works well,...

Jan 2021
||
(0)
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CIO

The vendor's support people usually fix everything when we need them to, and we rarely need their...

Jan 2021
||
(0)
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CIO

The vendor reaches out to me to with any new products that might give me enhanced functionality that...

Jan 2021
||
(0)
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Manager

We are actually going to replace IntelePACS. We want to go to a cloud-based PACS. Intelerad is just...

Dec 2020
||
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Manager

Intelerad treats us fine. In fact, they are working with us while we are looking for another vendor....

Dec 2020
||
(0)
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Director

Our radiologists want to read from all of the hospitals on one system. Our radiologists don't read...

Dec 2020
||
(0)
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Director

The vendor's software upgrades come with my service contract. I don't have to keep buying new...

Dec 2020
||
(0)
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VP/Other Executive

I would like to see improvements to Clario SmartWorklist. We have had issues with that program’s...

Dec 2020
||
(0)
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VP/Other Executive

What I like best about IntelePACS is that it is dependable. Intelerad has an experienced bench that...

Dec 2020
||
(0)
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Director

We ended up going with this product with the idea that it would provide what we needed, but I don't...

Dec 2020
||
(0)
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Director

We actually use a reseller, so we are not direct with Intelerad. We did not realize that when we...

Dec 2020
||
(0)
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Director

Everything with the implementation went fine. The only thing is that we have to go through somebody...

Dec 2020
||
(0)
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Director

Intelerad is very rigid in regard to how their system works. There is not a great deal of...

Dec 2020
||
(0)
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Director

IntelePACS is very high quality. The system is complex and requires good instructions and a lot of...

Dec 2020
||
(0)
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Director

We have asked Intelerad to provide archiving for us. They don't really have that type of system in...

Dec 2020
||
(0)
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Director

IntelePACS is a good product. We like it. The doctors picked it. When we went through our...

Dec 2020
||
(0)
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Director

The initial purchase price for IntelePACS was very attractive. However, I was not aware initially...

Dec 2020
||
(0)
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Director

IntelePACS is efficient. The product has great redundancy capabilities. If someone is looking for...

Dec 2020
||
(0)
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CEO/President

Using IntelePACS has made us much more efficient because we have been able to pull staff members out...

Dec 2020
||
(0)
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Manager

The system is intuitive and easy to use. It requires a little up-front training for new users, but...

Dec 2020
||
(0)
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Manager

The vendor's product delivery time frames are extremely protracted. Service and support take an...

Dec 2020
||
(0)
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Manager

The depth of the vendor's service and support department needs to markedly improve. They do not have...

Dec 2020
||
(0)
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Director

Intelerad does a good job with updates. They have a stable, solid product. I feel like they do a...

Dec 2020
||
(0)
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Director

Intelerad’s support has gone down a bit in the last little while. Historically, we have had pretty...

Dec 2020
||
(0)
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Director

Overall, Intelerad keeps their promises. But there are always things that we ask for that don't...

Dec 2020
||
(0)
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Director

From a technical standpoint, some of Intelerad’s processes are a bit outdated. Their hardware...

Dec 2020
||
(0)
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CIO

We won't be working with Intelerad in the future. I used to be a big fan, but they forgot their...

Dec 2020
||
(0)
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CIO

It has been hard for me to convince Intelerad that they are on the wrong path. In my opinion, they...

Dec 2020
||
(0)
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CIO

Intelerad hasn't fixed things. The system is a mess. At one point, we were down for an extended...

Dec 2020
||
(0)
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CIO

Intelerad doesn't avoid charging for little things. That is one of their biggest problems. For...

Dec 2020
||
(0)
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CIO

Intelerad tries to train people, but their videos are only available to them. We have a training...

Dec 2020
||
(0)
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CIO

There are certain things that don't work as advertised. Reading memos is almost impossible because...

Dec 2020
||
(0)
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CIO

The Intelerad product doesn't have that many bugs. That is why the vendor doesn't fix them.

Dec 2020
||
(0)
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CIO

The support from Intelerad is average. They do answer the phone, but that doesn't mean that they fix...

Dec 2020
||
(0)
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CIO

The account executives that I have been dealing with are pretty good. The overall boss of the...

Dec 2020
||
(0)
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CIO

Intelerad hasn't completely migrated to digital radiology (DR). They have been around for years and...

Dec 2020
||
(0)
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CEO/President

The physicians that use the system believe that it functions as designed. We use the system for...

Dec 2020
||
(0)
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CMIO

What I like about IntelePACS is that the product is good at the ease of use for the end user and the...

Nov 2020
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(0)
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CMIO

What I would like to see in terms of improvements is easier integration of images and a direct link...

Nov 2020
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(0)
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Analyst/Coordinator

During the COVID-19 crisis, there has been no change with Intelerad's support of us. Intelerad has...

Nov 2020
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(0)
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Director

IntelePACS works very well with our other Intelerad systems. The product is very configurable and...

Nov 2020
||
(0)
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Director

We have a very large organization, and Intelerad engages with us and listens to us. They take...

Nov 2020
||
(0)
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Manager

I would recommend IntelePACS to a peer because I have been exposed to other PACS that I can compare...

Oct 2020
||
(0)
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Manager

Intelerad keeps maybe 85% of their promises. I haven't really interacted with any of their senior...

Oct 2020
||
(0)
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Manager

Intelerad avoids charging for every little thing. They are up front with the way our contract with...

Oct 2020
||
(0)
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Manager

Intelerad has engaged in a more active role in all aspects of the IntelePACS system for any...

Oct 2020
||
(0)
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Manager

Our experience with Intelerad has been very poor. We are in the process of transitioning away from...

Sep 2020
||
(0)
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Manager

It is very difficult to get Intelerad to do the upgrades. I know the last time we had a major...

Sep 2020
||
(0)
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Manager

I just can’t think of any new functionality or new amazing things that have been added to...

Sep 2020
||
(0)
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