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IntelePACS (Mostly Imaging Centers) Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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Manager

The service from Intelerad is awful. They have gone public and have outsourced their service, and I...

Apr 2021
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Manager

The PACS functionality just isn't there in IntelePACS. We don't feel like the PACS has modern...

Apr 2021
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Manager

The benefit of IntelePACS is that it is web based. We have the ability to view images after hours on...

Apr 2021
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Analyst/Coordinator

IntelePACS is okay. It is one of my top three PACS, and I have worked with a lot of PACS. We are...

Apr 2021
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Analyst/Coordinator

When we find issues in the system, it takes forever to get things taken care of. We identify...

Apr 2021
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Analyst/Coordinator

Intelerad will tell us that they are going to do something, so we will go out and buy some equipment...

Apr 2021
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Analyst/Coordinator

When I train new radiologists, I spend about 20 minutes working with them. Then, they are able to go...

Apr 2021
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Analyst/Coordinator

I would like to see more customer-facing features in Intelerad products. IntelePACS isn't any...

Apr 2021
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CIO

It has taken a lot longer than I anticipated to get the system up and running everywhere. I wish I...

Apr 2021
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CIO

I like the interface. I like how well the system integrates with our other systems. IntelePACS has...

Apr 2021
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Manager

We got an okay deal on the system, but it feels like the vendor has begun to nickel-and-dime us a...

Apr 2021
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Manager

I would absolutely recommend this system to others. The vendor is fabulous and thoughtful in what...

Apr 2021
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Manager

The product is absolutely part of our long-term plans. The product works for us, and we have a deep...

Apr 2021
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Manager

The product is quality. We have had some performance issues lately, but I don’t think that is a...

Apr 2021
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Manager

The vendor could improve the proactivity of their service. The lack of proactivity has hurt us on...

Apr 2021
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Manager

The vendor's support team is super responsive. We always feel like we get a lot done with...

Apr 2021
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Manager

The vendor has done a reasonable job of keeping up with new post-processing methodologies, and they...

Apr 2021
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Manager

We have been happy with everything in regard to IntelePACS. Intelerad has new employees, and they...

Apr 2021
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Director

Hanging protocols should be basic functionality, but they are very difficult. Once the vendor gets...

Mar 2021
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Director

The tool is very easy; we could never get trained on it improperly. It has some ease to it and...

Mar 2021
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Director

The vendor is proactive as far as some of the things are concerned, but in other areas, they are...

Mar 2021
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Director

COVID-19 made it very difficult for training to happen on-site. Our training suffered because of...

Mar 2021
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Director

Everything has been done remotely from the implementation all the way through to the training of the...

Mar 2021
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Manager

The support services from Intelerad have been good, but the vendor has so many customers, and each...

Jan 2021
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Manager

The product is great. It is easy to use, and our radiologists don't complain. Our radiologists work...

Jan 2021
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Manager

Generally, IntelePACS works very well. We don't experience much downtime. The product is stable, and...

Jan 2021
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Director

Intelerad has a really good online training library with lots of videos, documentation, white...

Jan 2021
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Director

IntelePACS is integrated with the viewer in our EMR, which is a zero-footprint viewer that is very...

Jan 2021
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Director

Intelerad recently provided us with a phone app that we can use to access the ticketing system, and...

Jan 2021
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Director

Intelerad recently changed management. When they purchased Digisonics, the vendor actually called me...

Jan 2021
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Director

Intelerad doesn't completely avoid charging for every little thing when there are service efforts...

Jan 2021
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Director

IntelePACS wasn't sold to us with an archive, so the system was significantly less expensive than a...

Jan 2021
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Director

The last several upgrades have been reliable and have come without surprises. IntelePACS is pretty...

Jan 2021
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Manager

Sometimes we battle with Intelerad’s support a little bit. It can take the support people quite a...

Jan 2021
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Manager

We have been promised some feature enhancements for IntelePACS that have not yet come to fruition....

Jan 2021
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Director

The scalability of the product is excellent. We have grown a lot, and IntelePACS has grown with us....

Jan 2021
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Director

IntelePACS is excellent at handling relevant images for each site. The speed and performance of the...

Jan 2021
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CIO

IntelePACS has been driving tangible outcomes more than any other system that I have dealt with. It...

Jan 2021
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CIO

IntelePACS works exactly the way the vendor promoted it. The system's interoperability works well,...

Jan 2021
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CIO

The vendor's support people usually fix everything when we need them to, and we rarely need their...

Jan 2021
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CIO

The vendor reaches out to me to with any new products that might give me enhanced functionality that...

Jan 2021
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Manager

We are actually going to replace IntelePACS. We want to go to a cloud-based PACS. Intelerad is just...

Dec 2020
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Manager

Intelerad treats us fine. In fact, they are working with us while we are looking for another vendor....

Dec 2020
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Director

Our radiologists want to read from all of the hospitals on one system. Our radiologists don't read...

Dec 2020
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Director

The vendor's software upgrades come with my service contract. I don't have to keep buying new...

Dec 2020
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VP/Other Executive

I would like to see improvements to Clario SmartWorklist. We have had issues with that program’s...

Dec 2020
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VP/Other Executive

What I like best about IntelePACS is that it is dependable. Intelerad has an experienced bench that...

Dec 2020
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Director

We ended up going with this product with the idea that it would provide what we needed, but I don't...

Dec 2020
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Director

We actually use a reseller, so we are not direct with Intelerad. We did not realize that when we...

Dec 2020
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Director

Everything with the implementation went fine. The only thing is that we have to go through somebody...

Dec 2020
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Director

Intelerad is very rigid in regard to how their system works. There is not a great deal of...

Dec 2020
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Director

IntelePACS is very high quality. The system is complex and requires good instructions and a lot of...

Dec 2020
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Director

We have asked Intelerad to provide archiving for us. They don't really have that type of system in...

Dec 2020
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Director

IntelePACS is a good product. We like it. The doctors picked it. When we went through our...

Dec 2020
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Director

The initial purchase price for IntelePACS was very attractive. However, I was not aware initially...

Dec 2020
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Director

IntelePACS is efficient. The product has great redundancy capabilities. If someone is looking for...

Dec 2020
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CEO/President

Using IntelePACS has made us much more efficient because we have been able to pull staff members out...

Dec 2020
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Manager

The system is intuitive and easy to use. It requires a little up-front training for new users, but...

Dec 2020
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Manager

The vendor's product delivery time frames are extremely protracted. Service and support take an...

Dec 2020
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Manager

The depth of the vendor's service and support department needs to markedly improve. They do not have...

Dec 2020
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Director

Intelerad does a good job with updates. They have a stable, solid product. I feel like they do a...

Dec 2020
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Director

Intelerad’s support has gone down a bit in the last little while. Historically, we have had pretty...

Dec 2020
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Director

Overall, Intelerad keeps their promises. But there are always things that we ask for that don't...

Dec 2020
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Director

From a technical standpoint, some of Intelerad’s processes are a bit outdated. Their hardware...

Dec 2020
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CIO

We won't be working with Intelerad in the future. I used to be a big fan, but they forgot their...

Dec 2020
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CIO

It has been hard for me to convince Intelerad that they are on the wrong path. In my opinion, they...

Dec 2020
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CIO

Intelerad hasn't fixed things. The system is a mess. At one point, we were down for an extended...

Dec 2020
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CIO

Intelerad doesn't avoid charging for little things. That is one of their biggest problems. For...

Dec 2020
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CIO

Intelerad tries to train people, but their videos are only available to them. We have a training...

Dec 2020
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CIO

There are certain things that don't work as advertised. Reading memos is almost impossible because...

Dec 2020
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CIO

The Intelerad product doesn't have that many bugs. That is why the vendor doesn't fix them.

Dec 2020
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CIO

The support from Intelerad is average. They do answer the phone, but that doesn't mean that they fix...

Dec 2020
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CIO

The account executives that I have been dealing with are pretty good. The overall boss of the...

Dec 2020
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CIO

Intelerad hasn't completely migrated to digital radiology (DR). They have been around for years and...

Dec 2020
(0)
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CEO/President

The physicians that use the system believe that it functions as designed. We use the system for...

Dec 2020
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CMIO

What I like about IntelePACS is that the product is good at the ease of use for the end user and the...

Nov 2020
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CMIO

What I would like to see in terms of improvements is easier integration of images and a direct link...

Nov 2020
(0)
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Analyst/Coordinator

During the COVID-19 crisis, there has been no change with Intelerad's support of us. Intelerad has...

Nov 2020
(0)
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Director

IntelePACS works very well with our other Intelerad systems. The product is very configurable and...

Nov 2020
(0)
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Director

We have a very large organization, and Intelerad engages with us and listens to us. They take...

Nov 2020
(0)
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Manager

I would recommend IntelePACS to a peer because I have been exposed to other PACS that I can compare...

Oct 2020
(0)
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Manager

Intelerad keeps maybe 85% of their promises. I haven't really interacted with any of their senior...

Oct 2020
(0)
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Manager

Intelerad avoids charging for every little thing. They are up front with the way our contract with...

Oct 2020
(0)
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Manager

Intelerad has engaged in a more active role in all aspects of the IntelePACS system for any...

Oct 2020
(0)
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Manager

Our experience with Intelerad has been very poor. We are in the process of transitioning away from...

Sep 2020
(0)
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Manager

It is very difficult to get Intelerad to do the upgrades. I know the last time we had a major...

Sep 2020
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Manager

I just can’t think of any new functionality or new amazing things that have been added to...

Sep 2020
(0)
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Physician

One of the strengths of Intelerad is bringing together disparate PACS solutions from other vendors...

Jul 2020
(0)
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Physician

We have a worklist within IntelePACS, but it also works with our UV so we can integrate worklists...

Jul 2020
(0)
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Physician

We have good support through the times where things can be a bit slow and there can be delays in...

Jul 2020
(0)
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Manager

I have nothing but great things to say about IntelePACS. Intelerad has partnered with us and helped...

Jul 2020
(0)
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Manager

Intelerad keeps the promises that they make. Intelerad's upgrades feature the promised requests. The...

Jul 2020
(0)
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Manager

IntelePACS' ease of use is excellent. The tech portal is a great solution to integrate our images...

Jul 2020
(0)
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Director

As far as the product itself goes, we don't use all the features everywhere. Some of our...

May 2020
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Director

We integrate all the HL7 things with IntelePACS through a cross-platform engine, so that engine is...

May 2020
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Director

When it comes to the product working as promoted, there are a few things that we find every once in...

May 2020
(0)
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Director

Some of the vendor’s support people know a lot about our particular setup, and those people are very...

May 2020
(0)
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Director

Our leadership engages at the highest levels with the vendor executives. The vendor has a hotline...

May 2020
(0)
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Director

I would recommend the system for sure. I would tell people to at least go look at it. We are almost...

May 2020
(0)
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Director

The vendor keeps their promises eventually. Charging for every little thing is not our arrangement...

May 2020
(0)
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Director

When it comes to supporting us during the COVID-19 pandemic, the vendor has been able to work...

May 2020
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