IntelePACS (Non-US)
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Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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CEO/President

Interfacing and Integration

Things are going pretty okay overall with Intelerad. There have been many interfaces that have been...

Jun 2022
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CEO/President

Service and Support

We have had an issue with the level of technical support we have gotten. There have been instances...

Jun 2022
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CEO/President

Lessons Learned

Given the footprint and that type of thing, I would probably buy the product again. But I would be...

Jun 2022
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Manager

Service and Support

The vendor's executives are available because everything has to be escalated in order to get...

Jun 2022
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Manager

Functionality and Upgrades

The product's administrative features aren't granular enough to allow for our administrative...

Jun 2022
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Manager

Functionality and Upgrades

Intelerad doesn't understand what an enterprise operation is, and we have pushed Intelerad to their...

Jun 2022
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Manager

Implementation and Training

The vendor's delivery cycle is very long. Simple updates for bug releases cause us to have outages...

Jun 2022
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Manager

Relationship

We have encountered challenges where Intelerad has made operational changes without approval. Those...

Jun 2022
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Manager

Relationship

The vendor's commercial model involves a price per click. The vendor appears economical up front,...

Jun 2022
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Manager

Service and Support

The vendor has implemented ServiceNow, but they have modeled things against their own internal...

Jun 2022
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Manager

Service and Support

For every scan we do, the vendor takes money, but we don't see a return on that. We don't see the...

Jun 2022
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Manager

Relationship

A lot of the vendor's most experienced, knowledgeable people have left. Those people could provide...

Jun 2022
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Manager

Implementation and Training

Intelerad removed key staff members, so the vendor has lost some very good trainers who understood...

Jun 2022
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Manager

Functionality and Upgrades

We are finding the underlying infrastructure of IntelePACS to be unreliable. So many applications...

Jun 2022
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Manager

Service and Support

Intelerad’s support isn't all bad, but it isn't great. The support team that we work with in our...

Jun 2022
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Manager

Relationship

There are high-level folks at Intelerad who have an overall picture of things, but the vendor...

Jun 2022
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Manager

Functionality and Upgrades

It is getting harder and harder to upgrade our systems because of our business hours. Intelerad...

Jun 2022
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Manager

Technology

Most organizations are looking for cloud-based solutions, and Intelerad announced that they are...

Jun 2022
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Manager

Functionality and Upgrades

The InteleViewer application, which is used by radiologists to view and report imaging, is...

Jun 2022
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Physician

Service and Support

My main issue with Intelerad is their support. I would give the support a negative score if I could....

Jun 2022
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Physician

ROI / Cost (care and feeding)

It has cost me more time and money to try to work through the vendor's support system than I would...

Jun 2022
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Physician

ROI / Cost (care and feeding)

The extra things the vendor charges us for are probably reasonable, but the fees are a bit annoying.

Jun 2022
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Physician

Future Outlook

In the first few years I had IntelePACS, I was quite proactive in finding bugs in the system and...

Jun 2022
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Physician

Technology

The solution could be smoother. The user interface needs a bit of work because it is a bit clunky....

Jun 2022
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Physician

Functionality and Upgrades

There is no automated tool in the system to delete older studies or mark them as expired. We have to...

Jun 2022
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Physician

Functionality and Upgrades

We are on a slightly older version of IntelePACS. I tend to avoid the upgrades because there are...

Jun 2022
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Director

Relationship

The vendor has worked pretty hard for us in the last couple of years. The vendor knows [us,] their...

May 2022
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Director

Technology

I wish the vendor would get better at cybersecurity because they are lagging behind. A lot of...

May 2022
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Manager

Functionality and Upgrades

IntelePACS is pretty easy to use and pretty reliable. It does what Intelerad says it is going to do....

Jan 2022
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Manager

Service and Support

Intelerad's support has been a little swamped recently, but I suspect that given everything that is...

Jan 2022
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Manager

Relationship

Intelerad is generally a very good company to deal with. Obviously, they are a massive company, but...

Jan 2022
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CEO/President

Relationship

Overall, our relationship with Intelerad is good. IntelePACS is an established product. It does more...

Jan 2022
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CEO/President

Functionality and Upgrades

On the technology side of things, some modules haven't delivered what the vendor said the modules...

Jan 2022
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CEO/President

Relationship

We have a traditional customer-vendor relationship with Intelerad, but our relationship with another...

Jan 2022
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Physician

Win/Loss - Why they were selected (by current clients)

We have migrated from just using Intelerad's system as a PACS to also using it to drive a certain...

Dec 2021
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Physician

Functionality and Upgrades

A lot of the features that we have been asking for have been added to the system as we have rolled...

Dec 2021
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Physician

Functionality and Upgrades

I have spoken with others who have used Intelerad's solution and other products, and they have said...

Dec 2021
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Physician

Functionality and Upgrades

It would be nice to see Intelerad come out with more AI tools in the future. We almost have to have...

Dec 2021
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Physician

Relationship

Intelerad doesn't keep every single promise that they make right away, but they do eventually get...

Dec 2021
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Physician

Relationship

There is never a lot of visibility into the vendor's prices, but overall, we are pretty happy with...

Dec 2021
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