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IntelePACS (Non-US) Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
The thing that I like about the Intelerad system is that it is incredibly stable. We have had very...
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Manager
Intelerad’s support is good. The support people are quite proactive and responsive. However, I have...
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Manager
One thing that could be improved is Intelerad’s feedback on feature requests that are put through....
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Manager
The functionality available in IntelePACS is quite simple, but the system does what it says on the...
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Manager
One thing that I really don't like about IntelePACS is that we can't hide images. We either have to...
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Manager
We don't get ongoing training from Intelerad. I would like to see them offer that. Our training is...
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Manager
Intelerad has solutions for everything, but they require an additional module that has to be...
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Manager
I wouldn't recommend IntelePACS because I suspect that Intelerad is having a hard time with their...
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Manager
We have some difficulty with Intelerad because they are a small vendor. Our needs don't always seem...
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Manager
Intelerad does nickel-and-dime us. They pretty much charge for everything, even with a standard...
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Manager
I am concerned about some of the changes within Intelerad at the moment. Deployment support is...
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Manager
If I had to do it all over again, I still would have picked IntelePACS. At the time, IntelePACS was...
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Manager
We have a very good account relationship with Intelerad, and they definitely don’t charge us for...
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Manager
Our end users find the interface very intuitive to use. If we give somebody an IntelePACS login,...
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Manager
The training for IntelePACS was exceptional. We had some really strong trainer experience, but I...
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Manager
I have concerns about the integration. IntelePACS is meeting all of our current goals, but I have...
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Manager
Our account manager is great. The best way to describe that person is like a dog with a bone. Once...
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Manager
If I had to say the value we had for Intelerad right now, it would be about 60% of what we would...
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Manager
The interoperability with our RIS has been working really well. We have made some changes. They are...
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Manager
We wanted to scale and increase our size, and the challenge was that IntelePACS could not do that,...
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Manager
Architecturally, IntelePACS is dated. It is not very flexible, and it is struggling with the amount...
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Manager
If we have a question now, we must call Intelerad and open a ticket. All of that has delays when...
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Manager
Overall, Intelerad's support is slow. Generally, we have to ask for R&D. It is disconcerting that...
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Manager
It has been a long road for Intelerad to even accept that their product was not fit for our...
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Manager
Intelerad charges per click. They get something off of every study that comes into the PACS. As we...
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Manager
Intelerad has individuals who are stars. They shine. We know them by name, and we are glad that they...
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Manager
In IntelePACS, an interim update will take an hour, so that is an hour-long outage. We have...
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Manager
We are actively looking at changing. It is a difficult change to transition a PACS, but we are tired...
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Manager
IntelePACS has a lack of granularity of functions or features, particularly in security. We cannot...
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Manager
Most of our doctors know InteleViewer as a tool. New doctors who have never seen InteleViewer seem...
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Manager
ISP, which is Intelerad’s service portal, is okay to create a ticket, but after that, we cannot find...
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Manager
Intelerad’s invoicing is meant to match. They send an invoice, but we cannot work out where that...
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Manager
We have frequent meetings with Intelerad’s executives. They need to improve, and they tell us they...
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Manager
Intelerad could deliver more than one activity or one project simultaneously. We have such a high...
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Manager
Intelerad has lots of new staff. The vendor has had a real changeover in the top management. There...
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Manager
Intelerad offers training all the time, and that is really good. They have done some videos for our...
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Manager
IntelePACS is very user friendly. We have another PACS at the hospital, and we can’t compare the two...
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Manager
We used to have issues with things not working with tomosynthesis, and it took the vendor a while to...
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Manager
The support from Intelearad is pretty good. They have a ticketing system, and they are really good...
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Manager
When Intelerad was a small company, they would do things for us that didn’t cost much. Now that they...
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Manager
Years ago, we could talk to the president of Intelerad really easily. Now, we can't do that. Things...
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Director
We have had very good reliability and stability with IntelePACS. We get server hardware malfunctions...
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Director
IntelePACS is intuitive for our PACS users and for radiologists using it in conjunction with other...
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Director
Intelerad is very forward looking in terms of delivering new technology and moving the product in...
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Director
Intelerad is very good at reaching out to us. We have our own account manager assigned to us, and we...
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Director
Intelerad has a support portal that we can log tickets on. The problem is sometimes a bit complex...
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Director
Intelerad keeps all their promises. If they are unable to keep a promise, it is usually due to...
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Director
We don't have many training requests for IntelePACS, but with new modules and new processes that the...
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Director
Generally speaking, IntelePACS works as it was promoted. With certain things that the vendor rolls...
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VP/Other Executive
We are going to be replacing IntelePACS because we want to move our whole organization to another...
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Director
We are quite pleased with IntelePACS. The product is very good; it is Intelerad's flagship product....
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Director
We are not specifically nickel-and-dimed. There is some concern there because there are some...
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Director
The support team has been very good and quite responsive. Intelerad has an online support system, a...
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Director
With the implementation, there were things where we didn’t know what we didn’t know as customers....
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Manager
Intelerad's executive involvement is poor. We haven't heard from their executives.
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Manager
Some issues with another Intelerad radiology product have left a bad taste in my mouth for the...
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Manager
From a radiology standpoint, we are happy with the product quality. Intelerad has a good PACS...
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Manager
Intelerad has a serious problem right now with support personnel. Intelerad has a good product. They...
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Manager
Intelerad is really good about charging for everything. New technology is never something the vendor...
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Manager
We try to stay pretty current with IntelePACS. We don't like to be on the most current version...
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Manager
In the last few years, Intelerad has started to charge us for every little thing that they do, but...
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Manager
Intelerad's upgrades are basically free. We just have to buy the hardware. When we decided to...
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Manager
Intelerad is a little behind in terms of new technology. They have a good product, but they need to...
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Manager
Intelerad is supposed to monitor all of our services proactively. Our system hasn't gone down in a...
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Manager
We negotiated our rates with Intelerad at the start of our contract. We have an established set of...
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Manager
The product is easy to use. It is a bit different than some of the bigger PACS, but the radiologists...
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Manager
I don't use the web support. The phone support has been up and down over the years. There have been...
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Manager
Intelerad's executive involvement used to be very good. But they have recently changed hands a...
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Manager
Intelerad has a good product. We have been happy with it. The only thing I would caution is that the...
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