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IntelePACS (Non-US) Comments
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KLAS Research Director - Eder Lagemann
Subject Expert

Eder Lagemann

Research Director

eder.lagemann@klasresearch.com

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User Commentary

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Manager

The thing that I like about the Intelerad system is that it is incredibly stable. We have had very...

Jun 2021
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Manager

Intelerad’s support is good. The support people are quite proactive and responsive. However, I have...

Jun 2021
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Manager

One thing that could be improved is Intelerad’s feedback on feature requests that are put through....

Jun 2021
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Manager

The functionality available in IntelePACS is quite simple, but the system does what it says on the...

Jun 2021
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Manager

One thing that I really don't like about IntelePACS is that we can't hide images. We either have to...

Jun 2021
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Manager

We don't get ongoing training from Intelerad. I would like to see them offer that. Our training is...

Jun 2021
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Manager

Intelerad has solutions for everything, but they require an additional module that has to be...

Jun 2021
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Manager

I wouldn't recommend IntelePACS because I suspect that Intelerad is having a hard time with their...

Jun 2021
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Manager

We have some difficulty with Intelerad because they are a small vendor. Our needs don't always seem...

Jun 2021
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Manager

Intelerad does nickel-and-dime us. They pretty much charge for everything, even with a standard...

Jun 2021
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Manager

I am concerned about some of the changes within Intelerad at the moment. Deployment support is...

Jun 2021
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Manager

If I had to do it all over again, I still would have picked IntelePACS. At the time, IntelePACS was...

Jun 2021
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Manager

We have a very good account relationship with Intelerad, and they definitely don’t charge us for...

Jun 2021
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Manager

Our end users find the interface very intuitive to use. If we give somebody an IntelePACS login,...

Jun 2021
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Manager

The training for IntelePACS was exceptional. We had some really strong trainer experience, but I...

Jun 2021
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Manager

I have concerns about the integration. IntelePACS is meeting all of our current goals, but I have...

Jun 2021
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Manager

Our account manager is great. The best way to describe that person is like a dog with a bone. Once...

Jun 2021
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Manager

If I had to say the value we had for Intelerad right now, it would be about 60% of what we would...

Jun 2021
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Manager

The interoperability with our RIS has been working really well. We have made some changes. They are...

Jun 2021
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Manager

We wanted to scale and increase our size, and the challenge was that IntelePACS could not do that,...

Jun 2021
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Manager

Architecturally, IntelePACS is dated. It is not very flexible, and it is struggling with the amount...

Jun 2021
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Manager

If we have a question now, we must call Intelerad and open a ticket. All of that has delays when...

Jun 2021
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Manager

Overall, Intelerad's support is slow. Generally, we have to ask for R&D. It is disconcerting that...

Jun 2021
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Manager

It has been a long road for Intelerad to even accept that their product was not fit for our...

Jun 2021
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Manager

Intelerad charges per click. They get something off of every study that comes into the PACS. As we...

Jun 2021
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Manager

Intelerad has individuals who are stars. They shine. We know them by name, and we are glad that they...

Jun 2021
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Manager

In IntelePACS, an interim update will take an hour, so that is an hour-long outage. We have...

Jun 2021
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Manager

We are actively looking at changing. It is a difficult change to transition a PACS, but we are tired...

Jun 2021
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Manager

IntelePACS has a lack of granularity of functions or features, particularly in security. We cannot...

Jun 2021
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Manager

Most of our doctors know InteleViewer as a tool. New doctors who have never seen InteleViewer seem...

Jun 2021
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Manager

ISP, which is Intelerad’s service portal, is okay to create a ticket, but after that, we cannot find...

Jun 2021
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Manager

Intelerad’s invoicing is meant to match. They send an invoice, but we cannot work out where that...

Jun 2021
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Manager

We have frequent meetings with Intelerad’s executives. They need to improve, and they tell us they...

Jun 2021
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Manager

Intelerad could deliver more than one activity or one project simultaneously. We have such a high...

Jun 2021
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Manager

Intelerad has lots of new staff. The vendor has had a real changeover in the top management. There...

Apr 2021
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Manager

Intelerad offers training all the time, and that is really good. They have done some videos for our...

Apr 2021
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Manager

IntelePACS is very user friendly. We have another PACS at the hospital, and we can’t compare the two...

Apr 2021
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Manager

We used to have issues with things not working with tomosynthesis, and it took the vendor a while to...

Apr 2021
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Manager

The support from Intelearad is pretty good. They have a ticketing system, and they are really good...

Apr 2021
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Manager

When Intelerad was a small company, they would do things for us that didn’t cost much. Now that they...

Apr 2021
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Manager

Years ago, we could talk to the president of Intelerad really easily. Now, we can't do that. Things...

Apr 2021
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Director

We have had very good reliability and stability with IntelePACS. We get server hardware malfunctions...

Feb 2021
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(0)
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Director

IntelePACS is intuitive for our PACS users and for radiologists using it in conjunction with other...

Feb 2021
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(0)
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Director

Intelerad is very forward looking in terms of delivering new technology and moving the product in...

Feb 2021
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Director

Intelerad is very good at reaching out to us. We have our own account manager assigned to us, and we...

Feb 2021
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Director

Intelerad has a support portal that we can log tickets on. The problem is sometimes a bit complex...

Feb 2021
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(0)
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Director

Intelerad keeps all their promises. If they are unable to keep a promise, it is usually due to...

Feb 2021
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(0)
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Director

We don't have many training requests for IntelePACS, but with new modules and new processes that the...

Feb 2021
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(0)
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Director

Generally speaking, IntelePACS works as it was promoted. With certain things that the vendor rolls...

Feb 2021
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VP/Other Executive

We are going to be replacing IntelePACS because we want to move our whole organization to another...

Feb 2021
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(0)
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Director

We are quite pleased with IntelePACS. The product is very good; it is Intelerad's flagship product....

Feb 2021
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(0)
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Director

We are not specifically nickel-and-dimed. There is some concern there because there are some...

Feb 2021
||
(0)
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Director

The support team has been very good and quite responsive. Intelerad has an online support system, a...

Feb 2021
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Director

With the implementation, there were things where we didn’t know what we didn’t know as customers....

Feb 2021
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Manager

Intelerad's executive involvement is poor. We haven't heard from their executives.

Feb 2021
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(0)
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Manager

Some issues with another Intelerad radiology product have left a bad taste in my mouth for the...

Feb 2021
||
(0)
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Manager

From a radiology standpoint, we are happy with the product quality. Intelerad has a good PACS...

Feb 2021
||
(0)
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Manager

Intelerad has a serious problem right now with support personnel. Intelerad has a good product. They...

Feb 2021
||
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Manager

Intelerad is really good about charging for everything. New technology is never something the vendor...

Feb 2021
||
(0)
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Manager

We try to stay pretty current with IntelePACS. We don't like to be on the most current version...

Feb 2021
||
(0)
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Manager

In the last few years, Intelerad has started to charge us for every little thing that they do, but...

Feb 2021
||
(0)
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Manager

Intelerad's upgrades are basically free. We just have to buy the hardware. When we decided to...

Feb 2021
||
(0)
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Manager

Intelerad is a little behind in terms of new technology. They have a good product, but they need to...

Feb 2021
||
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Manager

Intelerad is supposed to monitor all of our services proactively. Our system hasn't gone down in a...

Feb 2021
||
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Manager

We negotiated our rates with Intelerad at the start of our contract. We have an established set of...

Feb 2021
||
(0)
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Manager

The product is easy to use. It is a bit different than some of the bigger PACS, but the radiologists...

Feb 2021
||
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Manager

I don't use the web support. The phone support has been up and down over the years. There have been...

Feb 2021
||
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Manager

Intelerad's executive involvement used to be very good. But they have recently changed hands a...

Feb 2021
||
(0)
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Manager

Intelerad has a good product. We have been happy with it. The only thing I would caution is that the...

Feb 2021
||
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