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IntelePACS (Non-US)
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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CEO/President

Implementation and Training

The vendor used to be better about not charging for every little thing, but now they do tend to do...

Oct 2022
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CEO/President

Relationship

For executive involvement, there is a chain of command and an escalation process that we have to...

Oct 2022
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Manager

Relationship

Intelerad has been innovative. They have delivered a product that works well in our environment....

Aug 2022
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Manager

Relationship

My account manager is an outstanding resource for both Intelerad and us. That individual keeps our...

Aug 2022
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Manager

Other Observations & Comments

I would absolutely recommend Interlerad's system to a small organization. However, I would not...

Aug 2022
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Manager

Relationship

Effective communication is one of Intelerad's strengths. I like how user friendly the product is. I...

Aug 2022
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Manager

Relationship

We are at our lowest point with Intelerad. Their recent expansion and growth really impacted their...

Aug 2022
||
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CIO

Service and Support

Intelerad has evolved massively, and as a result, we have had a problem getting good support from...

Aug 2022
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Manager

Functionality and Upgrades

The biggest strengths of the product are an excellent workflow and the integration with AI products....

Aug 2022
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Manager

Relationship

I would like to see the vendor work with radiology companies to deliver solutions that radiologists...

Aug 2022
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Other Observations & Comments

The vendor knows their limits; they do some things well, and then they integrate with other products...

Aug 2022
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Service and Support

I would like to see the vendor migrate the system to a zero footprint viewer. I would also like to...

Aug 2022
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Manager

ROI / Cost (care and feeding)

IntelePACS is very capable. The performance is good. As we have grown, we have had no scaling...

Aug 2022
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Manager

Service and Support

The technical support team is sometimes lacking, mainly due to growing pains at Intelerad. I would...

Aug 2022
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Manager

Interfacing and Integration

Integrating with third parties is sometimes cumbersome.

Aug 2022
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Director

Functionality and Upgrades

The vendor's greatest strengths are the ease of use and the nice web-based platform.

Jul 2022
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Director

Interfacing and Integration

I would like the vendor to have a French-speaking team for our region. I would also like to see more...

Jul 2022
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Manager

Service and Support

I have seen an evolution in the company. The service and support staff was very personable years...

Jun 2022
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Manager

Lessons Learned

When we went with Intelerad, they were our number-one choice. Since then, the vendor's cost...

Jun 2022
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Manager

ROI / Cost (care and feeding)

When it comes time to do upgrades and hardware replacements, the vendor is very strict about what we...

Jun 2022
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Manager

Implementation and Training

When it comes down to the actual training, the vendor is very robotic. They should do their homework...

Jun 2022
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Manager

Functionality and Upgrades

The radiologists love the solution. It is very easy to use. The system is organized well, and...

Jun 2022
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Manager

Lessons Learned

Intelerad initially only had an imaging platform for radiology. Then the vendor started to expand...

Jun 2022
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Manager

Relationship

I engaged Intelerad about our long-term vision, and they said that they would get back to me. That...

Jun 2022
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CEO/President

Interfacing and Integration

Things are going pretty okay overall with Intelerad. There have been many interfaces that have been...

Jun 2022
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CEO/President

Service and Support

We have had an issue with the level of technical support we have gotten. There have been instances...

Jun 2022
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CEO/President

Lessons Learned

Given the footprint and that type of thing, I would probably buy the product again. But I would be...

Jun 2022
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Manager

Service and Support

The vendor's executives are available because everything has to be escalated in order to get...

Jun 2022
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Manager

Functionality and Upgrades

The product's administrative features aren't granular enough to allow for our administrative...

Jun 2022
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Manager

Functionality and Upgrades

Intelerad doesn't understand what an enterprise operation is, and we have pushed Intelerad to their...

Jun 2022
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Manager

Implementation and Training

The vendor's delivery cycle is very long. Simple updates for bug releases cause us to have outages...

Jun 2022
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Manager

Relationship

We have encountered challenges where Intelerad has made operational changes without approval. Those...

Jun 2022
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Manager

Relationship

The vendor's commercial model involves a price per click. The vendor appears economical up front,...

Jun 2022
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Manager

Service and Support

The vendor has implemented ServiceNow, but they have modeled things against their own internal...

Jun 2022
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Manager

Service and Support

For every scan we do, the vendor takes money, but we don't see a return on that. We don't see the...

Jun 2022
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Manager

Relationship

A lot of the vendor's most experienced, knowledgeable people have left. Those people could provide...

Jun 2022
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Manager

Implementation and Training

Intelerad removed key staff members, so the vendor has lost some very good trainers who understood...

Jun 2022
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Manager

Functionality and Upgrades

We are finding the underlying infrastructure of IntelePACS to be unreliable. So many applications...

Jun 2022
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Manager

Service and Support

Intelerad’s support isn't all bad, but it isn't great. The support team that we work with in our...

Jun 2022
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Manager

Relationship

There are high-level folks at Intelerad who have an overall picture of things, but the vendor...

Jun 2022
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Manager

Functionality and Upgrades

It is getting harder and harder to upgrade our systems because of our business hours. Intelerad...

Jun 2022
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Manager

Technology

Most organizations are looking for cloud-based solutions, and Intelerad announced that they are...

Jun 2022
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Manager

Functionality and Upgrades

The InteleViewer application, which is used by radiologists to view and report imaging, is...

Jun 2022
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Physician

Service and Support

My main issue with Intelerad is their support. I would give the support a negative score if I could....

Jun 2022
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Physician

ROI / Cost (care and feeding)

It has cost me more time and money to try to work through the vendor's support system than I would...

Jun 2022
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Physician

ROI / Cost (care and feeding)

The extra things the vendor charges us for are probably reasonable, but the fees are a bit annoying.

Jun 2022
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Physician

Future Outlook

In the first few years I had IntelePACS, I was quite proactive in finding bugs in the system and...

Jun 2022
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Physician

Technology

The solution could be smoother. The user interface needs a bit of work because it is a bit clunky....

Jun 2022
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Physician

Functionality and Upgrades

There is no automated tool in the system to delete older studies or mark them as expired. We have to...

Jun 2022
||
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Physician

Functionality and Upgrades

We are on a slightly older version of IntelePACS. I tend to avoid the upgrades because there are...

Jun 2022
||
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Director

Relationship

The vendor has worked pretty hard for us in the last couple of years. The vendor knows [us,] their...

May 2022
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Director

Technology

I wish the vendor would get better at cybersecurity because they are lagging behind. A lot of...

May 2022
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Manager

Relationship

Intelerad is doing pretty well, and their communication is good.

Mar 2022
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Director

Win/Loss - Why they were selected (by current clients)

We involved radiologists in the decision-making process, and we thought Intelerad came forward with...

Feb 2022
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Director

Implementation and Training

The implementation was really good, and the software integrates well. IntelePACS’ referring...

Feb 2022
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Director

Functionality and Upgrades

I need IntelePACS to do more than it does. The things that I want in the product are things I knew...

Feb 2022
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Director

ROI / Cost (care and feeding)

Intelerad definitely charges me for every little thing that is not support related. The charges are...

Feb 2022
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Director

Relationship

We have a good relationship with Intelerad. They are a good company, and they have a good product....

Feb 2022
||
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Director

Relationship

There is always room for improvement. There are things that Intelerad could do better, just like...

Feb 2022
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Director

Functionality and Upgrades

An improvement I would like is a Mac client that would also allow reporting because right now, we...

Feb 2022
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Director

Service and Support

Intelerad used to have support people here locally, but the support team is all delocalized now. It...

Feb 2022
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Manager

Functionality and Upgrades

We have been using Intelerad's system for a long time. I have seen it grow from a small PACS to now...

Feb 2022
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Manager

Service and Support

Intelerad’s support team has improved a lot. They are more proactive and more professional in their...

Feb 2022
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Manager

Service and Support

Whenever we have a major upgrade, the vendor sends someone on-site for about two days. During those...

Feb 2022
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Manager

Relationship

I don't get to have much contact with the vendor’s executive-level people. To me, they are very far...

Feb 2022
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Manager

Functionality and Upgrades

We would like the vendor to improve the auditing tool. I know our PACS version is behind the other...

Feb 2022
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Manager

Functionality and Upgrades

IntelePACS has been great. We get a lot of feedback from some of our providers who have used...

Feb 2022
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Manager

Functionality and Upgrades

We had a certain piece of functionality delivered for IntelePACS, but we ended up having to do some...

Feb 2022
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Manager

Other Observations & Comments

I am sure that IntelePACS has new technology coming out, but we are not aware of any future updates.

Feb 2022
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Manager

Functionality and Upgrades

IntelePACS is pretty easy to use and pretty reliable. It does what Intelerad says it is going to do....

Jan 2022
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Manager

Service and Support

Intelerad's support has been a little swamped recently, but I suspect that given everything that is...

Jan 2022
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Manager

Relationship

Intelerad is generally a very good company to deal with. Obviously, they are a massive company, but...

Jan 2022
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CEO/President

Relationship

Overall, our relationship with Intelerad is good. IntelePACS is an established product. It does more...

Jan 2022
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CEO/President

Functionality and Upgrades

On the technology side of things, some modules haven't delivered what the vendor said the modules...

Jan 2022
||
(0)
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CEO/President

Relationship

We have a traditional customer-vendor relationship with Intelerad, but our relationship with another...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

IntelePACS is a great system. Our radiologists are very happy with it. The solution is quite easy to...

Jan 2022
||
(0)
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Manager

Implementation and Training

There was a change made in the most recent IntelePACS upgrade that we weren't made fully aware of....

Jan 2022
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Manager

Service and Support

The vendor's support people use VoIP lines, and it is very difficult to have conversations with...

Jan 2022
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Manager

Service and Support

Historically speaking, the vendor's service and support have always been very good. Over the last...

Jan 2022
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Manager

Service and Support

We initially had a lot of issues with the time zone difference between us and Intelerad's support...

Dec 2021
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Manager

Future Outlook

Intelerad is making a lot of acquisitions. IntelePACS is a fully functioning system by itself, but...

Dec 2021
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Manager

ROI / Cost (care and feeding)

There are a lot of bits and pieces that we want to add, but unfortunately, those all come at a cost....

Dec 2021
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Manager

Relationship

We haven't actually had any new technology in IntelePACS that has met our needs. We are in quite a...

Dec 2021
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Manager

Service and Support

I often have good catch-ups with an Intelerad executive. I can flag them about anything I have an...

Dec 2021
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Director

Relationship

The vendor was great when they started, but since about 2010, they have deteriorated slowly and...

Dec 2021
||
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Director

Future Outlook

We are looking at enterprise imaging, and that is how we are going to move away from Intelerad's...

Dec 2021
||
(0)
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Physician

Win/Loss - Why they were selected (by current clients)

We have migrated from just using Intelerad's system as a PACS to also using it to drive a certain...

Dec 2021
||
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Physician

Functionality and Upgrades

A lot of the features that we have been asking for have been added to the system as we have rolled...

Dec 2021
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Physician

Functionality and Upgrades

I have spoken with others who have used Intelerad's solution and other products, and they have said...

Dec 2021
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Physician

Functionality and Upgrades

It would be nice to see Intelerad come out with more AI tools in the future. We almost have to have...

Dec 2021
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(0)
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Physician

Relationship

Intelerad doesn't keep every single promise that they make right away, but they do eventually get...

Dec 2021
||
(0)
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Physician

Relationship

There is never a lot of visibility into the vendor's prices, but overall, we are pretty happy with...

Dec 2021
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KLAS’ recent Global PACS 2019 report speaks to a shifting non-US market for PACS solutions. Many healthcare organizations are looking for imaging vendors that will meet their long-term and short-term



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