IntelePACS (Non-US) Comments

 

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Current Time Inside Cache Tag Helper: 9/26/2020 6:06:10 AM and Model.EvProductId = 36395

Commentary Summary

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User Commentary

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Director

Service and Support

Intelerad could be summed up in one word, which is disaster. Our servers are aging and keep failing,...

Jun 2020
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Director

Service and Support

Intelerad gave me a quote for a project and then twisted our arms for more money. We said yes. They...

Jun 2020
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Director

Relationship

When Intelerad gave me papers to sign for a project we wanted to do with them, I hoped that they...

Jun 2020
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Director

Relationship

Intelerad has no brains. No one is working or dedicated. Even when employees try harder or faster,...

Jun 2020
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Manager

ROI / Cost (care and feeding)

I would absolutely buy IntelePACS again. Intelerad doesn't charge for every little thing. I quite...

May 2020
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Manager

Functionality and Upgrades

I like the system’s remote deployment. One of the main things we like about the system is the...

May 2020
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Manager

Service and Support

Intelerad has been very committed to us through the COVID-19 crisis. Their support is good, and the...

May 2020
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Manager

Interfacing and Integration

Intelerad has some work to do with the manipulation of DICOM images. Some of the interoperability...

May 2020
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Manager

Functionality and Upgrades

The thing I like most about Intelerad is the reliability. That is a really strong point. There is a...

May 2020
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Manager

Relationship

When it comes to customer engagement, I have developed really good relationships with the product...

May 2020
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Manager

Service and Support

The vendor's support could be improved. The first-level support people seem like they aren't up to...

May 2020
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Manager

Relationship

For me, the program is okay. If there is ever a problem, my CSM is really approachable. My previous...

May 2020
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Manager

Functionality and Upgrades

My biggest grumble is the documentation of the product. As a customer, it is really hard to find...

May 2020
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Manager

Interfacing and Integration

There are some really good technical resources in the company. I have done a couple of major...

May 2020
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Manager

ROI / Cost (care and feeding)

In terms of the project we had recently, I would say that the vendor avoids charging for every...

May 2020
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Manager

Functionality and Upgrades

I would definitely recommend the system to a friend. It is very user friendly. New users can easily...

May 2020
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Manager

Other Observations & Comments

We usually talk with our account manager, but we don't see executives very often. We sometimes have...

May 2020
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Manager

Service and Support

I am well accustomed to the program, and I don't often need ongoing training. I usually just go to...

May 2020
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Manager

Implementation and Training

The implementation has been a bit of a painstaking process regarding project management. Some of the...

Apr 2020
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Manager

Implementation and Training

We haven’t really had any training since our initial implementation. I don’t know what is going to...

Apr 2020
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Manager

Technology

The issue isn’t that the vendor isn’t innovative; the issue is that they have an issue with...

Apr 2020
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Manager

Service and Support

In terms of the vendor’s service and support, Intelerad always goes above and beyond. The vendor has...

Apr 2020
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Manager

ROI / Cost (care and feeding)

If cost is no object, I am likely to recommend Intelerad. In the location that I work in, there are...

Apr 2020
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Manager

Relationship

We have a very good relationship with Intelerad. I never compared them to anything else, but from...

Mar 2020
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Manager

Interfacing and Integration

The PACS is not integrated with the EMR, but the RIS is. The integration is really good. I would...

Mar 2020
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Manager

Functionality and Upgrades

The ease of use is okay for us. We can't really compare because we don’t have experience with other...

Mar 2020
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Manager

Future Outlook

The product functionality is okay, though our radiologists would say otherwise. They always want...

Mar 2020
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Manager

Relationship

When it comes to delivering new technology that meets our needs, Intelerad provides us a solution...

Mar 2020
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Manager

Service and Support

I would give the quality of Intelerad's support a pretty good score. They really follow up. I would...

Mar 2020
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Manager

Future Outlook

Intelerad is part of our long-term plans. We see our future with them. The original system has had...

Mar 2020
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Manager

Interfacing and Integration

What I like about IntelePACS is the interconnectivity. It fits quite well with everything. There is...

Mar 2020
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COO

Functionality and Upgrades

The system is very user friendly. It provides us with all of the functions that we need to operate efficiently....

Feb 2020
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COO

ROI / Cost (care and feeding)

I feel like we get our money’s worth, but it would always be nice if the price were a little less.

Feb 2020
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COO

Relationship

I can’t think of anything that Intelerad needs to improve because the program really works well for...

Feb 2020
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CEO/President

Sales and Contracting

I would give the product a pretty high score for working as promoted. That is good. We don't really...

Feb 2020
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CEO/President

Implementation and Training

We don't get training from Intelerad. We were trained initially, but we haven't had anyone come and...

Feb 2020
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CEO/President

Other Observations & Comments

The product's functionality is more limited by our own teams, and our PACS system has been blocked...

Feb 2020
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CEO/President

Technology

The delivery of new technology from Intelerad is good. A lot of things are available, but our people...

Feb 2020
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CEO/President

Relationship

We only see the vendor executives at conferences. There is a bigger group now, and we don't see...

Feb 2020
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CEO/President

ROI / Cost (care and feeding)

The product's ability to drive tangible outcomes has been good. The total value is still good....

Feb 2020
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CEO/President

Future Outlook

Hopefully, my overall satisfaction with the product will be even better 12 months from now. If we...

Feb 2020
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CEO/President

Relationship

We don't get many visits from the vendor. I think they are in a different country. We see them at...

Feb 2020
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Analyst/Coordinator

Service and Support

Intelerad's support is really good. We can always get ahold of somebody. The person might not be the...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

The code that Intelerad has released to us has been pretty thoroughly tested, and we go through it...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

We upgraded to the newest RIS years ago, and it is still a mix of the new RIS and their old RIS. The...

Jan 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

When Intelerad releases a feature, there is usually a paywall. We can't access the feature unless we...

Jan 2020
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Manager

Other Observations & Comments

I would probably purchase the system again. I hesitate because things have changed with Intelerad. I...

Jan 2020
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Manager

Functionality and Upgrades

The biggest issues we have are with the mammography hanging protocols. Every time Intelerad does an...

Jan 2020
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Manager

ROI / Cost (care and feeding)

Intelerad promised us more than they could actually deliver. They said that the product would do...

Jan 2020
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Manager

Functionality and Upgrades

IntelePACS is an excellent product, but the mammography side is being worked on. The vendor has made...

Jan 2020
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Manager

Relationship

We have no vendor executive involvement from Intelerad. Every once in a while, we get a newsletter...

Jan 2020
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Physician

Functionality and Upgrades

Intelerad is quite friendly to us in particular because we have been with them for a while. Whenever...

Jan 2020
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Physician

Relationship

We like the availability of Intelerad's people. They have been very loyal.

Jan 2020
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Physician

Functionality and Upgrades

Intelerad could add some other functions such as the ability to do the billing directly. That...

Jan 2020
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VP/Other Executive

Functionality and Upgrades

IntelePACS is a very appreciated product. The radiologists that use the system really like it....

Dec 2019
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VP/Other Executive

Interfacing and Integration

IntelePACS is really for radiology only, so we have to integrate it with other systems like our...

Dec 2019
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Analyst/Coordinator

Functionality and Upgrades

The program is very easy to use and understand. The interface is attractive and simple. The program...

Dec 2019
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Analyst/Coordinator

Service and Support

I am not involved with larger integration and IT communications. When I need help fixing errors, the...

Dec 2019
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Analyst/Coordinator

Service and Support

In regard to the involvement of the executives, we recently asked for someone new to handle our...

Dec 2019
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Analyst/Coordinator

Functionality and Upgrades

The actual user interface is great. The program works quickly, and we have very few actual issues....

Dec 2019
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VP/Other Executive

ROI / Cost (care and feeding)

IntelePACS has been very affordable, and Intelerad has been very good to work with in that regard....

Nov 2019
 Helpful

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VP/Other Executive

Other Observations & Comments

Intelerad has been a very long-term, close partner of ours. That relationship has declined in...

Nov 2019
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Director

Relationship

Based on performance, I don’t think IntelePACS will be part of our long-term plans. We aren’t on the...

Oct 2019
 Helpful

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Director

Relationship

Intelerad’s executives need to reach out to their clients beyond the account managers. We don’t see...

Oct 2019
 Helpful

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Director

Functionality and Upgrades

I am extremely disappointed with Intelerad and the way they perform. I don’t think my satisfaction...

Oct 2019
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Director

Relationship

I would absolutely not recommend IntelePACS. I would tell someone looking at the system to walk away....

Oct 2019
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Director

Relationship

I don’t see anything proactive from Intelerad. If we don’t reach out to them, they never reach out...

Oct 2019
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Director

Service and Support

Intelerad’s support is good and quick when we open a ticket and number. The people are fine. The...

Oct 2019
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Director

Functionality and Upgrades

I don’t hear many complaints about IntelePACS’ product quality. When I spoke to the x-ray division,...

Oct 2019
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Director

Interfacing and Integration

Intelerad is very poor in terms of supporting our integration goals. They don’t understand our...

Oct 2019
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Director

ROI / Cost (care and feeding)

We don’t have many promises between us and Intelerad. The vendor just charges us per case.

Oct 2019
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Director

Service and Support

We have been talking to account representatives who don’t understand our system architecture or the...

Oct 2019
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Director

Service and Support

Intelerad is not doing well. Sometimes we get an account manager who listens to us, but mostly we...

Oct 2019
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CTO

Functionality and Upgrades

Intelerad is aware of a few things that they could improve on. The templates aren’t exactly ideal...

Jul 2019
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CTO

Service and Support

Things often get lost in translation with Intelerad’s phone and web support. We can open a ticket...

Jul 2019
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CTO

Relationship

Intelerad has some monitoring in place, but I don’t know how effective that is. We don’t have a lot...

Jul 2019
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CTO

Functionality and Upgrades

The product itself is doing what it is supposed to do. The vendor always offers enhancements and improvements....

Jul 2019
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CTO

Service and Support

I don’t get the response from Intelerad’s support people that I want. I also don’t get feedback from...

Jul 2019
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CTO

Functionality and Upgrades

Intelerad sometimes takes longer to deliver things than we initially discussed. When we have...

Jul 2019
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CTO

ROI / Cost (care and feeding)

Intelerad does not nickel-and-dime. We have had costs completely waived a number of times.

Jul 2019
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CTO

Implementation and Training

Intelerad doesn’t do ongoing training. We have a couple of users in-house who are superusers. When...

Jul 2019
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CTO

Functionality and Upgrades

The end users are happy with Intelerad’s product. The radiologists say that it is a very good...

Jul 2019
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Manager

Service and Support

The only thing I am not happy about with IntelePACS is that logging into the portal can be...

Jul 2019
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