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IntelePACS (Global) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Loyalty, Value

Intelerad is not charging for every little thing, but they don't avoid it. If we had the money,...

Feb 2024
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Manager

Product

What I like most is the way that the system has been designed. It has multiple redundancies, and if...

Feb 2024
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Manager

Relationship

Things are pretty much the same here with IntelePACS. I probably gave Intelerad pretty bad marks on...

Feb 2024
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Manager

Product, Value

The main thing I wish Intelerad could improve is the technology. They are way behind even just in...

Feb 2024
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Manager

Relationship, Product

There are some features that we have been requesting for the system for a long time. Those features...

Jan 2024
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Manager

Product

Intelerad sometimes pushes new features. Lately, they have wanted to convert our radiologist...

Jan 2024
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Manager

Product

We have had a lot of issues with archiving images to the cloud with the solution. We have been told...

Jan 2024
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Manager

Operations, Product

I hope that Intelerad doesn't change anything about their viewer. They shouldn't make it more...

Jan 2024
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Manager

Value

The fact that Intelerad doesn’t charge for every little thing is one of the nice advantages of being...

Jan 2024
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Manager

Relationship

Intelerad could do a bit more customization with regard to requests because we have valid requests;...

Jan 2024
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Manager

Relationship, Operations, Product

Intelerad can't manage our upgrade transition quickly enough. They don't have the resources. The...

Jan 2024
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(0)
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Manager

Loyalty

Contractually, we have to keep the lights on, but IntelePACS is not part of our long-term plans. It...

Jan 2024
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Manager

Relationship, Product

Intelerad can't keep a promise; they don't make promises. That is simply because their road map is...

Jan 2024
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Manager

Value

Intelerad does not avoid charging. Nickel-and-diming clients is their main mode of income. That is...

Jan 2024
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Manager

Operations

In regard to implementation services, Intelerad doesn’t do their homework or prep work. They claim...

Jan 2024
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Manager

Relationship, Product

Intelerad has very limited VNA capability for integration with third parties. IOCM is a protocol...

Jan 2024
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Manager

Relationship

Proactive service is not Intelerad’s model. They are a break-fix company. They don't do anything...

Jan 2024
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Manager

Culture

Intelerad was very responsive while the contract was being renewed. Once that was signed, the vendor...

Jan 2024
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Manager

Product

The biggest opportunity for IntelePACS is for the vendor to improve the RIS integrations.

Sep 2023
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Manager

Relationship

Intelerad needs to go back to the old support ways. Outsourcing is not a solution.

Sep 2023
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Manager

Operations, Product

The biggest strength of IntelePACS is its ease of use.

Sep 2023
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Director

Product, Product

I'm not a massive fan of the vendor’s multifactor authentication. We are struggling a little with...

Sep 2023
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(0)
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Director

Loyalty, Loyalty, Product, Product

We don’t go to Intelerad much at all other than to build a new server to go to a new site. We have...

Sep 2023
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(0)
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Director

Relationship, Relationship, Product, Product

We have had some teething problems with the product’s functionality, but Intelerad gave the product...

Sep 2023
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Director

Relationship, Relationship

The vendor acquired another company that is introducing support into our region. The engineers of...

Sep 2023
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Director

Relationship, Relationship

We speak to our account manager on a regular basis, and I have been able to discuss things with...

Sep 2023
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(0)
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Director

Relationship, Relationship, Product, Product

The product is robust. The vendor very rarely introduces anything that requires any sort of recall...

Sep 2023
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(0)
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Director

Product, Product

Our radiologists love the radial mouse options in the product. I have seen other things that could...

Sep 2023
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(0)
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Director

Relationship, Relationship

Intelerad can’t deliver everything that we would like, but they tell us that when we ask for...

Sep 2023
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(0)
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Manager

Relationship

I would say the vendor's strength is their support. The product works, and the radiologists are...

Sep 2023
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(0)
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Manager

Relationship

The vendor's biggest strength is our current client success manager. They understand the...

Sep 2023
||
(0)
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CIO

Relationship, Product

Intelerad’s response time has really decreased. We have had outages in some of our sites, and it is...

Jul 2023
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(0)
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CIO

Culture

It took a long time to get our contract with Intelerad. We wanted to buy a service, and they were...

Jul 2023
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(0)
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Manager

Product

Ease of use is always something that comes to mind when I think about things I like about the...

Jun 2023
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Manager

Loyalty, Product

Things have been going great. We haven't had any problems with IntelePACS, and users have not...

Jun 2023
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Manager

Product

Usually, we need more tools for our providers. The PACS has a portal that we use with our providers,...

Jun 2023
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(0)
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Manager

Relationship

The service and support from Intelerad have been okay. The recurring problem is that since we mostly...

Jun 2023
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Manager

Culture

When Intelerad demos a product, they need to know what the client wants to see. We are looking to...

Jun 2023
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(0)
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Manager

Loyalty, Value

We had an opportunity to get a bundled RIS and PACS solution at a more cost-effective price, and the...

Jun 2023
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(0)
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Manager

Relationship

Intelerad has not really been very proactive. As they have grown, they have purchased some smaller...

Jun 2023
||
(0)
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Manager

Value

The price point for Intelerad’s PACS is a little higher for us than a normal clinic, but we have a...

Jun 2023
||
(0)
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Manager

Relationship

The product works, and we experience very few issues, but when I do need support, the vendor is...

Jun 2023
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(0)
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Manager

Relationship

There was an issue a while ago that annoyed us because we had a situation that Intelerad deemed a...

Jun 2023
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The PACS market in the Middle East and Africa is evolving, with some vendors gaining prominence and others losing traction. Healthcare organizations are looking to enhance their imaging strategies with new, advanced technology (e.g., AI and the cloud) and want vendors who innovate and deliver this technology. Using customer feedback from 60 organizations across 14 countries, this report is KLAS’ first to focus on the PACS market in the Middle East and Africa, exploring vendor market share and performance and examining which vendors are keeping pace with customer expectations.



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