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IntelePACS (Non-US) Comments
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KLAS Research Director - Eder Lagemann
Subject Expert

Eder Lagemann

Research Director

eder.lagemann@klasresearch.com

8017341586

 
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User Commentary

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Manager

Intelerad has lots of new staff. The vendor has had a real changeover in the top management. There...

Apr 2021
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Manager

Intelerad offers training all the time, and that is really good. They have done some videos for our...

Apr 2021
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Manager

IntelePACS is very user friendly. We have another PACS at the hospital, and we can’t compare the two...

Apr 2021
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Manager

We used to have issues with things not working with tomosynthesis, and it took the vendor a while to...

Apr 2021
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Manager

The support from Intelearad is pretty good. They have a ticketing system, and they are really good...

Apr 2021
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Manager

When Intelerad was a small company, they would do things for us that didn’t cost much. Now that they...

Apr 2021
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Manager

Years ago, we could talk to the president of Intelerad really easily. Now, we can't do that. Things...

Apr 2021
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Director

We have had very good reliability and stability with IntelePACS. We get server hardware malfunctions...

Feb 2021
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Director

IntelePACS is intuitive for our PACS users and for radiologists using it in conjunction with other...

Feb 2021
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Director

Intelerad is very forward looking in terms of delivering new technology and moving the product in...

Feb 2021
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Director

Intelerad is very good at reaching out to us. We have our own account manager assigned to us, and we...

Feb 2021
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Director

Intelerad has a support portal that we can log tickets on. The problem is sometimes a bit complex...

Feb 2021
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Director

Intelerad keeps all their promises. If they are unable to keep a promise, it is usually due to...

Feb 2021
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Director

We don't have many training requests for IntelePACS, but with new modules and new processes that the...

Feb 2021
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Director

Generally speaking, IntelePACS works as it was promoted. With certain things that the vendor rolls...

Feb 2021
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VP/Other Executive

We are going to be replacing IntelePACS because we want to move our whole organization to another...

Feb 2021
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Director

We are quite pleased with IntelePACS. The product is very good; it is Intelerad's flagship product....

Feb 2021
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Director

We are not specifically nickel-and-dimed. There is some concern there because there are some...

Feb 2021
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Director

The support team has been very good and quite responsive. Intelerad has an online support system, a...

Feb 2021
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Director

With the implementation, there were things where we didn’t know what we didn’t know as customers....

Feb 2021
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Manager

Intelerad's executive involvement is poor. We haven't heard from their executives.

Feb 2021
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Manager

Some issues with another Intelerad radiology product have left a bad taste in my mouth for the...

Feb 2021
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Manager

From a radiology standpoint, we are happy with the product quality. Intelerad has a good PACS...

Feb 2021
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Manager

Intelerad has a serious problem right now with support personnel. Intelerad has a good product. They...

Feb 2021
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Manager

Intelerad is really good about charging for everything. New technology is never something the vendor...

Feb 2021
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Manager

We try to stay pretty current with IntelePACS. We don't like to be on the most current version...

Feb 2021
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Manager

In the last few years, Intelerad has started to charge us for every little thing that they do, but...

Feb 2021
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Manager

Intelerad's upgrades are basically free. We just have to buy the hardware. When we decided to...

Feb 2021
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Manager

Intelerad is a little behind in terms of new technology. They have a good product, but they need to...

Feb 2021
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Manager

Intelerad is supposed to monitor all of our services proactively. Our system hasn't gone down in a...

Feb 2021
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Manager

We negotiated our rates with Intelerad at the start of our contract. We have an established set of...

Feb 2021
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Manager

The product is easy to use. It is a bit different than some of the bigger PACS, but the radiologists...

Feb 2021
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Manager

I don't use the web support. The phone support has been up and down over the years. There have been...

Feb 2021
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Manager

Intelerad's executive involvement used to be very good. But they have recently changed hands a...

Feb 2021
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Manager

Intelerad has a good product. We have been happy with it. The only thing I would caution is that the...

Feb 2021
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Director

Intelerad could be summed up in one word, which is disaster. Our servers are aging and keep failing,...

Jun 2020
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Director

Intelerad gave me a quote for a project and then twisted our arms for more money. We said yes. They...

Jun 2020
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Director

When Intelerad gave me papers to sign for a project we wanted to do with them, I hoped that they...

Jun 2020
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Director

Intelerad has no brains. No one is working or dedicated. Even when employees try harder or faster,...

Jun 2020
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Manager

I would absolutely buy IntelePACS again. Intelerad doesn't charge for every little thing. I quite...

May 2020
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Manager

I like the system’s remote deployment. One of the main things we like about the system is the...

May 2020
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Manager

Intelerad has been very committed to us through the COVID-19 crisis. Their support is good, and the...

May 2020
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Manager

Intelerad has some work to do with the manipulation of DICOM images. Some of the interoperability...

May 2020
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Manager

The thing I like most about Intelerad is the reliability. That is a really strong point. There is a...

May 2020
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Manager

When it comes to customer engagement, I have developed really good relationships with the product...

May 2020
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Manager

The vendor's support could be improved. The first-level support people seem like they aren't up to...

May 2020
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Manager

For me, the program is okay. If there is ever a problem, my CSM is really approachable. My previous...

May 2020
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Manager

My biggest grumble is the documentation of the product. As a customer, it is really hard to find...

May 2020
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Manager

There are some really good technical resources in the company. I have done a couple of major...

May 2020
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Manager

In terms of the project we had recently, I would say that the vendor avoids charging for every...

May 2020
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Manager

I would definitely recommend the system to a friend. It is very user friendly. New users can easily...

May 2020
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Manager

We usually talk with our account manager, but we don't see executives very often. We sometimes have...

May 2020
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Manager

I am well accustomed to the program, and I don't often need ongoing training. I usually just go to...

May 2020
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