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Commentary Summary
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User Commentary
Director
Service and Support
Intelerad could be summed up in one word, which is disaster. Our servers are aging and keep failing,...
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Director
Service and Support
Intelerad gave me a quote for a project and then twisted our arms for more money. We said yes. They...
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Director
Relationship
When Intelerad gave me papers to sign for a project we wanted to do with them, I hoped that they...
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Director
Relationship
Intelerad has no brains. No one is working or dedicated. Even when employees try harder or faster,...
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Manager
ROI / Cost (care and feeding)
I would absolutely buy IntelePACS again. Intelerad doesn't charge for every little thing. I quite...
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Manager
Functionality and Upgrades
I like the system’s remote deployment. One of the main things we like about the system is the...
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Manager
Service and Support
Intelerad has been very committed to us through the COVID-19 crisis. Their support is good, and the...
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Manager
Interfacing and Integration
Intelerad has some work to do with the manipulation of DICOM images. Some of the interoperability...
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Manager
Functionality and Upgrades
The thing I like most about Intelerad is the reliability. That is a really strong point. There is a...
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Manager
Relationship
When it comes to customer engagement, I have developed really good relationships with the product...
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Manager
Service and Support
The vendor's support could be improved. The first-level support people seem like they aren't up to...
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Manager
Relationship
For me, the program is okay. If there is ever a problem, my CSM is really approachable. My previous...
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Manager
Functionality and Upgrades
My biggest grumble is the documentation of the product. As a customer, it is really hard to find...
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Manager
Interfacing and Integration
There are some really good technical resources in the company. I have done a couple of major...
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Manager
ROI / Cost (care and feeding)
In terms of the project we had recently, I would say that the vendor avoids charging for every...
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Manager
Functionality and Upgrades
I would definitely recommend the system to a friend. It is very user friendly. New users can easily...
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Manager
Other Observations & Comments
We usually talk with our account manager, but we don't see executives very often. We sometimes have...
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Manager
Service and Support
I am well accustomed to the program, and I don't often need ongoing training. I usually just go to...
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Manager
Implementation and Training
The implementation has been a bit of a painstaking process regarding project management. Some of the...
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Manager
Implementation and Training
We haven’t really had any training since our initial implementation. I don’t know what is going to...
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Manager
Technology
The issue isn’t that the vendor isn’t innovative; the issue is that they have an issue with...
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Manager
Service and Support
In terms of the vendor’s service and support, Intelerad always goes above and beyond. The vendor has...
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Manager
ROI / Cost (care and feeding)
If cost is no object, I am likely to recommend Intelerad. In the location that I work in, there are...
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Manager
Relationship
We have a very good relationship with Intelerad. I never compared them to anything else, but from...
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Manager
Interfacing and Integration
The PACS is not integrated with the EMR, but the RIS is. The integration is really good. I would...
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Manager
Functionality and Upgrades
The ease of use is okay for us. We can't really compare because we don’t have experience with other...
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Manager
Future Outlook
The product functionality is okay, though our radiologists would say otherwise. They always want...
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Manager
Relationship
When it comes to delivering new technology that meets our needs, Intelerad provides us a solution...
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Manager
Service and Support
I would give the quality of Intelerad's support a pretty good score. They really follow up. I would...
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Manager
Future Outlook
Intelerad is part of our long-term plans. We see our future with them. The original system has had...
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Manager
Interfacing and Integration
What I like about IntelePACS is the interconnectivity. It fits quite well with everything. There is...
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COO
Functionality and Upgrades
The system is very user friendly. It provides us with all of the functions that we need to operate efficiently....
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COO
ROI / Cost (care and feeding)
I feel like we get our money’s worth, but it would always be nice if the price were a little less.
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COO
Relationship
I can’t think of anything that Intelerad needs to improve because the program really works well for...
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CEO/President
Sales and Contracting
I would give the product a pretty high score for working as promoted. That is good. We don't really...
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CEO/President
Implementation and Training
We don't get training from Intelerad. We were trained initially, but we haven't had anyone come and...
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CEO/President
Other Observations & Comments
The product's functionality is more limited by our own teams, and our PACS system has been blocked...
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CEO/President
Technology
The delivery of new technology from Intelerad is good. A lot of things are available, but our people...
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CEO/President
Relationship
We only see the vendor executives at conferences. There is a bigger group now, and we don't see...
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CEO/President
ROI / Cost (care and feeding)
The product's ability to drive tangible outcomes has been good. The total value is still good....
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CEO/President
Future Outlook
Hopefully, my overall satisfaction with the product will be even better 12 months from now. If we...
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CEO/President
Relationship
We don't get many visits from the vendor. I think they are in a different country. We see them at...
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Analyst/Coordinator
Service and Support
Intelerad's support is really good. We can always get ahold of somebody. The person might not be the...
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Analyst/Coordinator
Functionality and Upgrades
The code that Intelerad has released to us has been pretty thoroughly tested, and we go through it...
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Analyst/Coordinator
Functionality and Upgrades
We upgraded to the newest RIS years ago, and it is still a mix of the new RIS and their old RIS. The...
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Analyst/Coordinator
ROI / Cost (care and feeding)
When Intelerad releases a feature, there is usually a paywall. We can't access the feature unless we...
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