IntelePACS (Non-US) Comments

 

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Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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Director

Service and Support

Intelerad could be summed up in one word, which is disaster. Our servers are aging and keep failing,...

Jun 2020
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Director

Service and Support

Intelerad gave me a quote for a project and then twisted our arms for more money. We said yes. They...

Jun 2020
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Director

Relationship

When Intelerad gave me papers to sign for a project we wanted to do with them, I hoped that they...

Jun 2020
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Director

Relationship

Intelerad has no brains. No one is working or dedicated. Even when employees try harder or faster,...

Jun 2020
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Manager

ROI / Cost (care and feeding)

I would absolutely buy IntelePACS again. Intelerad doesn't charge for every little thing. I quite...

May 2020
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Manager

Functionality and Upgrades

I like the system’s remote deployment. One of the main things we like about the system is the...

May 2020
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Manager

Service and Support

Intelerad has been very committed to us through the COVID-19 crisis. Their support is good, and the...

May 2020
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Manager

Interfacing and Integration

Intelerad has some work to do with the manipulation of DICOM images. Some of the interoperability...

May 2020
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Manager

Functionality and Upgrades

The thing I like most about Intelerad is the reliability. That is a really strong point. There is a...

May 2020
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Manager

Relationship

When it comes to customer engagement, I have developed really good relationships with the product...

May 2020
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Manager

Service and Support

The vendor's support could be improved. The first-level support people seem like they aren't up to...

May 2020
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Manager

Relationship

For me, the program is okay. If there is ever a problem, my CSM is really approachable. My previous...

May 2020
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Manager

Functionality and Upgrades

My biggest grumble is the documentation of the product. As a customer, it is really hard to find...

May 2020
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Manager

Interfacing and Integration

There are some really good technical resources in the company. I have done a couple of major...

May 2020
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Manager

ROI / Cost (care and feeding)

In terms of the project we had recently, I would say that the vendor avoids charging for every...

May 2020
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Manager

Functionality and Upgrades

I would definitely recommend the system to a friend. It is very user friendly. New users can easily...

May 2020
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Manager

Other Observations & Comments

We usually talk with our account manager, but we don't see executives very often. We sometimes have...

May 2020
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Manager

Service and Support

I am well accustomed to the program, and I don't often need ongoing training. I usually just go to...

May 2020
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Manager

Implementation and Training

The implementation has been a bit of a painstaking process regarding project management. Some of the...

Apr 2020
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Manager

Implementation and Training

We haven’t really had any training since our initial implementation. I don’t know what is going to...

Apr 2020
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Manager

Technology

The issue isn’t that the vendor isn’t innovative; the issue is that they have an issue with...

Apr 2020
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Manager

Service and Support

In terms of the vendor’s service and support, Intelerad always goes above and beyond. The vendor has...

Apr 2020
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Manager

ROI / Cost (care and feeding)

If cost is no object, I am likely to recommend Intelerad. In the location that I work in, there are...

Apr 2020
 Helpful

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Manager

Relationship

We have a very good relationship with Intelerad. I never compared them to anything else, but from...

Mar 2020
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Manager

Interfacing and Integration

The PACS is not integrated with the EMR, but the RIS is. The integration is really good. I would...

Mar 2020
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Manager

Functionality and Upgrades

The ease of use is okay for us. We can't really compare because we don’t have experience with other...

Mar 2020
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Manager

Future Outlook

The product functionality is okay, though our radiologists would say otherwise. They always want...

Mar 2020
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Manager

Relationship

When it comes to delivering new technology that meets our needs, Intelerad provides us a solution...

Mar 2020
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Manager

Service and Support

I would give the quality of Intelerad's support a pretty good score. They really follow up. I would...

Mar 2020
 Helpful

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Manager

Future Outlook

Intelerad is part of our long-term plans. We see our future with them. The original system has had...

Mar 2020
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Manager

Interfacing and Integration

What I like about IntelePACS is the interconnectivity. It fits quite well with everything. There is...

Mar 2020
 Helpful

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COO

Functionality and Upgrades

The system is very user friendly. It provides us with all of the functions that we need to operate efficiently....

Feb 2020
 Helpful

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COO

ROI / Cost (care and feeding)

I feel like we get our money’s worth, but it would always be nice if the price were a little less.

Feb 2020
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COO

Relationship

I can’t think of anything that Intelerad needs to improve because the program really works well for...

Feb 2020
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CEO/President

Sales and Contracting

I would give the product a pretty high score for working as promoted. That is good. We don't really...

Feb 2020
 Helpful

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CEO/President

Implementation and Training

We don't get training from Intelerad. We were trained initially, but we haven't had anyone come and...

Feb 2020
 Helpful

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CEO/President

Other Observations & Comments

The product's functionality is more limited by our own teams, and our PACS system has been blocked...

Feb 2020
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CEO/President

Technology

The delivery of new technology from Intelerad is good. A lot of things are available, but our people...

Feb 2020
 Helpful

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CEO/President

Relationship

We only see the vendor executives at conferences. There is a bigger group now, and we don't see...

Feb 2020
 Helpful

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CEO/President

ROI / Cost (care and feeding)

The product's ability to drive tangible outcomes has been good. The total value is still good....

Feb 2020
 Helpful

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CEO/President

Future Outlook

Hopefully, my overall satisfaction with the product will be even better 12 months from now. If we...

Feb 2020
 Helpful

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CEO/President

Relationship

We don't get many visits from the vendor. I think they are in a different country. We see them at...

Feb 2020
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Analyst/Coordinator

Service and Support

Intelerad's support is really good. We can always get ahold of somebody. The person might not be the...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

The code that Intelerad has released to us has been pretty thoroughly tested, and we go through it...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

We upgraded to the newest RIS years ago, and it is still a mix of the new RIS and their old RIS. The...

Jan 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

When Intelerad releases a feature, there is usually a paywall. We can't access the feature unless we...

Jan 2020
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