IntelePACS (Non-US)
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Subject Expert
Eder Lagemann
Research Director
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User Commentary
The vendor has worked pretty hard for us in the last couple of years. The vendor knows [us,] their...
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I wish the vendor would get better at cybersecurity because they are lagging behind. A lot of...
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Intelerad is doing pretty well, and their communication is good.
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We involved radiologists in the decision-making process, and we thought Intelerad came forward with...
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The implementation was really good, and the software integrates well. IntelePACS’ referring...
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I need IntelePACS to do more than it does. The things that I want in the product are things I knew...
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Intelerad definitely charges me for every little thing that is not support related. The charges are...
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We have a good relationship with Intelerad. They are a good company, and they have a good product....
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There is always room for improvement. There are things that Intelerad could do better, just like...
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An improvement I would like is a Mac client that would also allow reporting because right now, we...
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Intelerad used to have support people here locally, but the support team is all delocalized now. It...
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We have been using Intelerad's system for a long time. I have seen it grow from a small PACS to now...
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Intelerad’s support team has improved a lot. They are more proactive and more professional in their...
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Whenever we have a major upgrade, the vendor sends someone on-site for about two days. During those...
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I don't get to have much contact with the vendor’s executive-level people. To me, they are very far...
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We would like the vendor to improve the auditing tool. I know our PACS version is behind the other...
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IntelePACS has been great. We get a lot of feedback from some of our providers who have used...
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We had a certain piece of functionality delivered for IntelePACS, but we ended up having to do some...
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I am sure that IntelePACS has new technology coming out, but we are not aware of any future updates.
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IntelePACS is pretty easy to use and pretty reliable. It does what Intelerad says it is going to do....
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Intelerad's support has been a little swamped recently, but I suspect that given everything that is...
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Intelerad is generally a very good company to deal with. Obviously, they are a massive company, but...
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Overall, our relationship with Intelerad is good. IntelePACS is an established product. It does more...
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On the technology side of things, some modules haven't delivered what the vendor said the modules...
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We have a traditional customer-vendor relationship with Intelerad, but our relationship with another...
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IntelePACS is a great system. Our radiologists are very happy with it. The solution is quite easy to...
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There was a change made in the most recent IntelePACS upgrade that we weren't made fully aware of....
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The vendor's support people use VoIP lines, and it is very difficult to have conversations with...
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Historically speaking, the vendor's service and support have always been very good. Over the last...
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We initially had a lot of issues with the time zone difference between us and Intelerad's support...
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Intelerad is making a lot of acquisitions. IntelePACS is a fully functioning system by itself, but...
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There are a lot of bits and pieces that we want to add, but unfortunately, those all come at a cost....
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We haven't actually had any new technology in IntelePACS that has met our needs. We are in quite a...
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I often have good catch-ups with an Intelerad executive. I can flag them about anything I have an...
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The vendor was great when they started, but since about 2010, they have deteriorated slowly and...
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We are looking at enterprise imaging, and that is how we are going to move away from Intelerad's...
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We have migrated from just using Intelerad's system as a PACS to also using it to drive a certain...
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A lot of the features that we have been asking for have been added to the system as we have rolled...
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I have spoken with others who have used Intelerad's solution and other products, and they have said...
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It would be nice to see Intelerad come out with more AI tools in the future. We almost have to have...
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Intelerad doesn't keep every single promise that they make right away, but they do eventually get...
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There is never a lot of visibility into the vendor's prices, but overall, we are pretty happy with...
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We are struggling a bit because Intelerad is going through an enormous growth and restructuring...
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We aren't seeing Intelerad being proactive and intervening early in something that could impact user...
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Intelerad’s training is not organizationally specific or focused. It takes a lot of time to provide...
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Intelerad has a good core PACS. They have a great product. It does what a PACS needs to do. But...
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The product is very intuitive. It is also very fast to load the studies. The system automatically...
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The vendor is very good at answering the PACS manager’s questions, but sometimes they could be a...
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In the beginning, Intelerad was great to work with. Their service was good, and we felt like we had...
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IntelePACS base product is good. We get clear images, and the solution is relatively easy to use.
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The solution's upgrades are good. However, if we need anything extra, the vendor will charge us a...
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Intelerad has stopped supporting their RIS. We aren't excited about the new IRS system that they are...
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The PACS itself is fine; it is like when someone needs a car just to get to the grocery store. They...
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The key concern we have is the relationship with corporate. In 2018, Intelerad was purchased by an...
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I would tell someone from Intelerad that the best thing they could do is make hanging protocols...
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A lot of doctors keep asking me when they can use the product on a Mac. Intelerad won’t tell us, but...
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Training is a great way to get nickel-and-dimed. It angers a lot of people that they have been...
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It seems like Intelerad doesn’t try at all with integration. They will not help us integrate with...
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IntelePACS has menus, and Intelerad beats other vendors in that. We must poke around a lot, and...
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Intelerad’s support has gone significantly down, especially if we include risk support, because...
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If a peer were ambulatory, I would not recommend the product. But if a peer were acute based, I...
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Every time Intelerad purchases a company, it takes a while for them to settle. Everyone had the bug...
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IntelePACS isn't perfect, but it is miles ahead of the other system we use. I am happy with the...
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I would buy the system again, but I would qualify that a little bit because I have been hearing...
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Historically, Intelerad has done quite well with keeping promises, but it wasn't long ago that we...
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The PACS is very easy to learn and usable. Historically, we just get somebody who knows how to use...
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The thing that I like about the Intelerad system is that it is incredibly stable. We have had very...
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Intelerad’s support is good. The support people are quite proactive and responsive. However, I have...
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One thing that could be improved is Intelerad’s feedback on feature requests that are put through....
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The functionality available in IntelePACS is quite simple, but the system does what it says on the...
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One thing that I really don't like about IntelePACS is that we can't hide images. We either have to...
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We don't get ongoing training from Intelerad. I would like to see them offer that. Our training is...
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Intelerad has solutions for everything, but they require an additional module that has to be...
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I wouldn't recommend IntelePACS because I suspect that Intelerad is having a hard time with their...
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We have some difficulty with Intelerad because they are a small vendor. Our needs don't always seem...
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Intelerad does nickel-and-dime us. They pretty much charge for everything, even with a standard...
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I am concerned about some of the changes within Intelerad at the moment. Deployment support is...
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If I had to do it all over again, I still would have picked IntelePACS. At the time, IntelePACS was...
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We have a very good account relationship with Intelerad, and they definitely don’t charge us for...
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Our end users find the interface very intuitive to use. If we give somebody an IntelePACS login,...
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The training for IntelePACS was exceptional. We had some really strong trainer experience, but I...
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I have concerns about the integration. IntelePACS is meeting all of our current goals, but I have...
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Our account manager is great. The best way to describe that person is like a dog with a bone. Once...
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If I had to say the value we had for Intelerad right now, it would be about 60% of what we would...
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The interoperability with our RIS has been working really well. We have made some changes. They are...
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We wanted to scale and increase our size, and the challenge was that IntelePACS could not do that,...
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Architecturally, IntelePACS is dated. It is not very flexible, and it is struggling with the amount...
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If we have a question now, we must call Intelerad and open a ticket. All of that has delays when...
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Overall, Intelerad's support is slow. Generally, we have to ask for R&D. It is disconcerting that...
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It has been a long road for Intelerad to even accept that their product was not fit for our...
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Intelerad charges per click. They get something off of every study that comes into the PACS. As we...
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Intelerad has individuals who are stars. They shine. We know them by name, and we are glad that they...
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In IntelePACS, an interim update will take an hour, so that is an hour-long outage. We have...
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We are actively looking at changing. It is a difficult change to transition a PACS, but we are tired...
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IntelePACS has a lack of granularity of functions or features, particularly in security. We cannot...
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Most of our doctors know InteleViewer as a tool. New doctors who have never seen InteleViewer seem...
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ISP, which is Intelerad’s service portal, is okay to create a ticket, but after that, we cannot find...
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Intelerad’s invoicing is meant to match. They send an invoice, but we cannot work out where that...
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We have frequent meetings with Intelerad’s executives. They need to improve, and they tell us they...
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Intelerad could deliver more than one activity or one project simultaneously. We have such a high...
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