Cybersecurity Is Critical in Today's Environment
IntelePACS (Non-US)
Filtered view: All
Subject Expert
Eder Lagemann
Research Director
Commentary Summary
User Commentary
Physician
The product is very intuitive. It is also very fast to load the studies. The system automatically...
Login or Create an Account to see details.
Physician
The vendor is very good at answering the PACS manager’s questions, but sometimes they could be a...
Login or Create an Account to see details.
COO
In the beginning, Intelerad was great to work with. Their service was good, and we felt like we had...
Login or Create an Account to see details.
COO
IntelePACS base product is good. We get clear images, and the solution is relatively easy to use.
Login or Create an Account to see details.
COO
The solution's upgrades are good. However, if we need anything extra, the vendor will charge us a...
Login or Create an Account to see details.
COO
Intelerad has stopped supporting their RIS. We aren't excited about the new IRS system that they are...
Login or Create an Account to see details.
COO
The PACS itself is fine; it is like when someone needs a car just to get to the grocery store. They...
Login or Create an Account to see details.
COO
The key concern we have is the relationship with corporate. In 2018, Intelerad was purchased by an...
Login or Create an Account to see details.
COO
I would tell someone from Intelerad that the best thing they could do is make hanging protocols...
Login or Create an Account to see details.
COO
A lot of doctors keep asking me when they can use the product on a Mac. Intelerad won’t tell us, but...
Login or Create an Account to see details.
COO
Training is a great way to get nickel-and-dimed. It angers a lot of people that they have been...
Login or Create an Account to see details.
COO
It seems like Intelerad doesn’t try at all with integration. They will not help us integrate with...
Login or Create an Account to see details.
COO
IntelePACS has menus, and Intelerad beats other vendors in that. We must poke around a lot, and...
Login or Create an Account to see details.
COO
Intelerad’s support has gone significantly down, especially if we include risk support, because...
Login or Create an Account to see details.
COO
If a peer were ambulatory, I would not recommend the product. But if a peer were acute based, I...
Login or Create an Account to see details.
COO
Every time Intelerad purchases a company, it takes a while for them to settle. Everyone had the bug...
Login or Create an Account to see details.
Director
IntelePACS isn't perfect, but it is miles ahead of the other system we use. I am happy with the...
Login or Create an Account to see details.
Director
I would buy the system again, but I would qualify that a little bit because I have been hearing...
Login or Create an Account to see details.
Director
Historically, Intelerad has done quite well with keeping promises, but it wasn't long ago that we...
Login or Create an Account to see details.
Director
The PACS is very easy to learn and usable. Historically, we just get somebody who knows how to use...
Login or Create an Account to see details.
Manager
The thing that I like about the Intelerad system is that it is incredibly stable. We have had very...
Login or Create an Account to see details.
Manager
Intelerad’s support is good. The support people are quite proactive and responsive. However, I have...
Login or Create an Account to see details.
Manager
One thing that could be improved is Intelerad’s feedback on feature requests that are put through....
Login or Create an Account to see details.
Manager
The functionality available in IntelePACS is quite simple, but the system does what it says on the...
Login or Create an Account to see details.
Manager
One thing that I really don't like about IntelePACS is that we can't hide images. We either have to...
Login or Create an Account to see details.
Manager
We don't get ongoing training from Intelerad. I would like to see them offer that. Our training is...
Login or Create an Account to see details.
Manager
Intelerad has solutions for everything, but they require an additional module that has to be...
Login or Create an Account to see details.
Manager
I wouldn't recommend IntelePACS because I suspect that Intelerad is having a hard time with their...
Login or Create an Account to see details.
Manager
We have some difficulty with Intelerad because they are a small vendor. Our needs don't always seem...
Login or Create an Account to see details.
Manager
Intelerad does nickel-and-dime us. They pretty much charge for everything, even with a standard...
Login or Create an Account to see details.
Manager
I am concerned about some of the changes within Intelerad at the moment. Deployment support is...
Login or Create an Account to see details.
Manager
If I had to do it all over again, I still would have picked IntelePACS. At the time, IntelePACS was...
Login or Create an Account to see details.
Manager
We have a very good account relationship with Intelerad, and they definitely don’t charge us for...
Login or Create an Account to see details.
Manager
Our end users find the interface very intuitive to use. If we give somebody an IntelePACS login,...
Login or Create an Account to see details.
Manager
The training for IntelePACS was exceptional. We had some really strong trainer experience, but I...
Login or Create an Account to see details.
Manager
I have concerns about the integration. IntelePACS is meeting all of our current goals, but I have...
Login or Create an Account to see details.
Manager
Our account manager is great. The best way to describe that person is like a dog with a bone. Once...
Login or Create an Account to see details.
Manager
If I had to say the value we had for Intelerad right now, it would be about 60% of what we would...
Login or Create an Account to see details.
Manager
The interoperability with our RIS has been working really well. We have made some changes. They are...
Login or Create an Account to see details.
Manager
We wanted to scale and increase our size, and the challenge was that IntelePACS could not do that,...
Login or Create an Account to see details.
Manager
Architecturally, IntelePACS is dated. It is not very flexible, and it is struggling with the amount...
Login or Create an Account to see details.
Manager
If we have a question now, we must call Intelerad and open a ticket. All of that has delays when...
Login or Create an Account to see details.
Manager
Overall, Intelerad's support is slow. Generally, we have to ask for R&D. It is disconcerting that...
Login or Create an Account to see details.
Manager
It has been a long road for Intelerad to even accept that their product was not fit for our...
Login or Create an Account to see details.
Manager
Intelerad charges per click. They get something off of every study that comes into the PACS. As we...
Login or Create an Account to see details.
Manager
Intelerad has individuals who are stars. They shine. We know them by name, and we are glad that they...
Login or Create an Account to see details.
Manager
In IntelePACS, an interim update will take an hour, so that is an hour-long outage. We have...
Login or Create an Account to see details.
Manager
We are actively looking at changing. It is a difficult change to transition a PACS, but we are tired...
Login or Create an Account to see details.
Manager
IntelePACS has a lack of granularity of functions or features, particularly in security. We cannot...
Login or Create an Account to see details.
Manager
Most of our doctors know InteleViewer as a tool. New doctors who have never seen InteleViewer seem...
Login or Create an Account to see details.
Manager
ISP, which is Intelerad’s service portal, is okay to create a ticket, but after that, we cannot find...
Login or Create an Account to see details.
Manager
Intelerad’s invoicing is meant to match. They send an invoice, but we cannot work out where that...
Login or Create an Account to see details.
Manager
We have frequent meetings with Intelerad’s executives. They need to improve, and they tell us they...
Login or Create an Account to see details.
Manager
Intelerad could deliver more than one activity or one project simultaneously. We have such a high...
Login or Create an Account to see details.
Manager
Intelerad has lots of new staff. The vendor has had a real changeover in the top management. There...
Login or Create an Account to see details.
Manager
Intelerad offers training all the time, and that is really good. They have done some videos for our...
Login or Create an Account to see details.
Manager
IntelePACS is very user friendly. We have another PACS at the hospital, and we can’t compare the two...
Login or Create an Account to see details.
Manager
We used to have issues with things not working with tomosynthesis, and it took the vendor a while to...
Login or Create an Account to see details.
Manager
The support from Intelearad is pretty good. They have a ticketing system, and they are really good...
Login or Create an Account to see details.
Manager
When Intelerad was a small company, they would do things for us that didn’t cost much. Now that they...
Login or Create an Account to see details.
Manager
Years ago, we could talk to the president of Intelerad really easily. Now, we can't do that. Things...
Login or Create an Account to see details.
Director
We have had very good reliability and stability with IntelePACS. We get server hardware malfunctions...
Login or Create an Account to see details.
Director
IntelePACS is intuitive for our PACS users and for radiologists using it in conjunction with other...
Login or Create an Account to see details.
Director
Intelerad is very forward looking in terms of delivering new technology and moving the product in...
Login or Create an Account to see details.
Director
Intelerad is very good at reaching out to us. We have our own account manager assigned to us, and we...
Login or Create an Account to see details.
Director
Intelerad has a support portal that we can log tickets on. The problem is sometimes a bit complex...
Login or Create an Account to see details.
Director
Intelerad keeps all their promises. If they are unable to keep a promise, it is usually due to...
Login or Create an Account to see details.
Director
We don't have many training requests for IntelePACS, but with new modules and new processes that the...
Login or Create an Account to see details.
Director
Generally speaking, IntelePACS works as it was promoted. With certain things that the vendor rolls...
Login or Create an Account to see details.
VP/Other Executive
We are going to be replacing IntelePACS because we want to move our whole organization to another...
Login or Create an Account to see details.
Director
We are quite pleased with IntelePACS. The product is very good; it is Intelerad's flagship product....
Login or Create an Account to see details.
Director
We are not specifically nickel-and-dimed. There is some concern there because there are some...
Login or Create an Account to see details.
Director
The support team has been very good and quite responsive. Intelerad has an online support system, a...
Login or Create an Account to see details.
Director
With the implementation, there were things where we didn’t know what we didn’t know as customers....
Login or Create an Account to see details.
Manager
Intelerad's executive involvement is poor. We haven't heard from their executives.
Login or Create an Account to see details.
Manager
Some issues with another Intelerad radiology product have left a bad taste in my mouth for the...
Login or Create an Account to see details.
Manager
From a radiology standpoint, we are happy with the product quality. Intelerad has a good PACS...
Login or Create an Account to see details.
Manager
Intelerad has a serious problem right now with support personnel. Intelerad has a good product. They...
Login or Create an Account to see details.
Manager
Intelerad is really good about charging for everything. New technology is never something the vendor...
Login or Create an Account to see details.
Manager
We try to stay pretty current with IntelePACS. We don't like to be on the most current version...
Login or Create an Account to see details.
Manager
In the last few years, Intelerad has started to charge us for every little thing that they do, but...
Login or Create an Account to see details.
Manager
Intelerad's upgrades are basically free. We just have to buy the hardware. When we decided to...
Login or Create an Account to see details.
Manager
Intelerad is a little behind in terms of new technology. They have a good product, but they need to...
Login or Create an Account to see details.
Manager
Intelerad is supposed to monitor all of our services proactively. Our system hasn't gone down in a...
Login or Create an Account to see details.
Manager
We negotiated our rates with Intelerad at the start of our contract. We have an established set of...
Login or Create an Account to see details.
Manager
The product is easy to use. It is a bit different than some of the bigger PACS, but the radiologists...
Login or Create an Account to see details.
Manager
I don't use the web support. The phone support has been up and down over the years. There have been...
Login or Create an Account to see details.
Manager
Intelerad's executive involvement used to be very good. But they have recently changed hands a...
Login or Create an Account to see details.
Manager
Intelerad has a good product. We have been happy with it. The only thing I would caution is that the...
Login or Create an Account to see details.
Preferences
Related Blogs
The Shifting Market of Global PACS