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HealthShare Unified Care Record
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Coray Tate
VP of Research / Strategy, Clinical
Subject Expert
Commentary Summary
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User Commentary
VP/Other Executive
InterSystems is very supportive and understanding of our architecture and goals. They have always...
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VP/Other Executive
The system's portal view is very functional, but it isn't the most aesthetically pleasing. I haven't...
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VP/Other Executive
We do our due diligence. We occasionally go out and look at other vendors just to see what is out...
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VP/Other Executive
InterSystems avoids nickel-and-diming us. If a user has a license, then the vendor will support...
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VP/Other Executive
The vendor has great online training courses. We have conversations and do knowledge transfers with...
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VP/Other Executive
We can turn the solution on right out of the box and amp people up. It is that easy to walk through...
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VP/Other Executive
It is really simple to create interfaces and do things in the system. As far as creating users, the...
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VP/Other Executive
InterSystems exceeds our needs. They come out with a new release every six months. In between those...
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VP/Other Executive
We have a great, interactive relationship with InterSystems. I have never worked with an...
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CIO
InterSystems charges minimally for upgrades. We feel like that is fair. There are some things that...
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Manager
What we have connected is working great, and I don't see any issues. We are working toward upgrading...
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Manager
InterSystems' support is really great. InterSystems understands that they are in healthcare. The...
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Manager
HealthShare Unified Care Record is definitely a complex system. For us to be completely satisfied,...
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CTO
The vendor has a great vision, but they are super slow to deliver new technology. I need their...
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CTO
I know a lot of the vendor executives, and I have access to them. I don’t think InterSystems is...
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CEO/President
We now have much better data quality, more diverse tools, and more insights that come built into the...
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CEO/President
The leadership team at InterSystems is great to work with. The leaders understand that the dynamics...
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CEO/President
Our migration was quite complex, so the process wasn't great, but it went well enough. Sizing the...
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Manager
We have never had a problem with implementing or upgrading HealthShare Unified Care Record. The...
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Manager
I really like InterSystems' people. They answer their calls very quickly. We don't call their...
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Manager
The vendor's executives are overwhelming. I would like a little less involvement from them. I think...
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Manager
I don't expect my satisfaction to change in the next year. I think that the best thing about the...
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CEO/President
There could be better management of some of the changes with the final rule and interoperability...
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Manager
The vendor is not for the average community hospital. That is why InterSystems has their own hosting...
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VP/Other Executive
InterSystems is great to work with. When we worked with them, they were very receptive to our needs...
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VP/Other Executive
We have good, solid HL7 interfaces with HealthShare Unified Care Record. We haven’t had a lot of...
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VP/Other Executive
HealthShare Unified Care Record is highly customizable, which is a plus for us. Every entity using...
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Analyst/Coordinator
HealthShare Unified Care Record accomplishes the thing that we need the system for very well. The...
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Analyst/Coordinator
HealthShare Unified Care Record is reliable. We experience low downtime. Users don't complain about...
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Analyst/Coordinator
A lot of things in HealthShare Unified Care Record are highly customized. When there are problems,...
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Manager
The new version of the system is much more modern than the old versions. The system is now much more...
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Manager
The upgrade process is a bit complex. It takes a lot of testing and configuration. We have hundreds...
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Director
InterSystems has been totally responsive to all of our requests and needs. To date, there has not...
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Manager
Because of COVID-19, I worked with the vendor on their charges. We told the vendor that this is a...
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Manager
InterSystems' upgrades are good but expensive. Other systems sometimes have limitations to what...
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Manager
HealthShare Unified Care Record is a complex system that requires a lot of expertise and some money...
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Analyst/Coordinator
If the decision were up to me and I had enough resources, I would buy the solution again. There are...
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Analyst/Coordinator
If people are looking for a company to sell the product and walk away, then they are going to have...
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Analyst/Coordinator
If we physically ask the vendor for training, they will set up training sessions for us. The vendor...
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Analyst/Coordinator
There is a lot of room for improvement with some of the constructs with upgrades. The product works...
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Analyst/Coordinator
The vendor’s service is proactive. We have a person who is assigned to us for regular meetings, and...
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Analyst/Coordinator
As long as people have clean data, then the solution can drive good outcomes. Satisfaction is a...
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Director
Whether the vendor keeps all of their promises is an interesting question because I don't think...
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Director
Our charges are bundled together. We have a good history with InterSystems, so we have a good...
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Director
InterSystems isn't the vendor who does the upgrades. My team and third-party vendor do the upgrades....
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Director
When it comes to delivering new technology, InterSystems used to deliver more than they do now....
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Director
I use a third-party vendor for support, but when I call InterSystems for extra support, they usually...
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Director
HealthShare Unified Care Record is absolutely part of our long-term plans. We bought a new EHR based...
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Director
We are looking into some of the vendor's other products that will tie directly into our HealthShare...
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Director
The vendor has been good to deal with. A lot of that has to do with the sales representative we had;...
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Director
InterSystems is a software company, and they hire software developers. They are light on the...
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Director
Our sales engineer calls once in a while and says we should be looking at doing the updates, but...
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Director
Executive involvement from InterSystems is nonexistent. Our account representative did everything we...
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Director
A lot of the things we do create intangible outcomes or things that are difficult to measure, unless...
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Director
We have gotten our money’s worth. We are able to do the things that we need to do. If we look at...
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Director
If there is any place where InterSystems is lacking, it is really around implementation services. We...
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Director
We did some training, and while the vendor's trainers know the technical ins and outs of their...
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Director
The solution does what it is promoted to do; now we need to crack the nut to try and get into the...
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Director
HIEs are funny animals because there are layers of business processes wrapped up in the technical...
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Director
The integration is not terrific, there is a steep learning curve. We went to a training on building...
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Director
HealthShare Unified Care Records is a good product and a powerful tool. I don’t want to say it is...
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Director
InterSystems' biggest customer is Epic. All of the data structures in Epic's software run on...
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Director
Looking at records in the solution is fairly easy and pretty straightforward. The deployment across...
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Director
The vendor's support people are fantastic; they are absolutely amazing. They are very smart, and...
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Manager
We are extremely pleased with InterSystems. The only hiccup we had with InterSystems is we didn't...
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Manager
The vendor is very open to working and developing new ideas. As part of their most recent releases,...
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Manager
We don't have anything that we have reservations about so far with InterSystems. The only issue that...
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Manager
The vendor hasn’t charged us for anything outside of just the functional packaging and the maintenance....
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Manager
InterSystems pulled together different user groups, including us, from across different...
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Manager
InterSystem's upgrades and support are probably the best that we can get. The system does everything...
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Manager
The product's documentation is lacking. InterSystems provided very, very little training. I think we...
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Manager
The vendor does have new technologies, but getting those technologies comes down to licensing. We...
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Manager
The vendor only proactively alerts us on patches for critical issues. Everything else is alerts and...
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Manager
We know who the vice president of InterSystems is. That person reaches out to our CIO once a year.
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Manager
We structured our license with InterSystems to have unlimited usage of certain parts of different...
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Manager
InterSystems is an industry leader, but there are probably other vendors out there that might seem...
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Manager
InterSystems should add things like customer-wide updates or newsletters about what is going on....
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