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HealthShare Unified Care Record Comments
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KLAS VP of Research / Strategy, Clinical - Coray Tate
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Coray Tate

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User Commentary

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Manager

The vendor is not for the average community hospital. That is why InterSystems has their own hosting...

Feb 2021
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VP/Other Executive

InterSystems is great to work with. When we worked with them, they were very receptive to our needs...

Jan 2021
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VP/Other Executive

We have good, solid HL7 interfaces with HealthShare Unified Care Record. We haven’t had a lot of...

Jan 2021
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VP/Other Executive

HealthShare Unified Care Record is highly customizable, which is a plus for us. Every entity using...

Jan 2021
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Analyst/Coordinator

HealthShare Unified Care Record accomplishes the thing that we need the system for very well. The...

Jan 2021
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Analyst/Coordinator

HealthShare Unified Care Record is reliable. We experience low downtime. Users don't complain about...

Jan 2021
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Analyst/Coordinator

A lot of things in HealthShare Unified Care Record are highly customized. When there are problems,...

Jan 2021
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Manager

The new version of the system is much more modern than the old versions. The system is now much more...

Jan 2021
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Manager

The upgrade process is a bit complex. It takes a lot of testing and configuration. We have hundreds...

Jan 2021
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Director

InterSystems has been totally responsive to all of our requests and needs. To date, there has not...

Jan 2021
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Manager

Because of COVID-19, I worked with the vendor on their charges. We told the vendor that this is a...

Dec 2020
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Manager

InterSystems' upgrades are good but expensive. Other systems sometimes have limitations to what...

Dec 2020
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Manager

HealthShare Unified Care Record is a complex system that requires a lot of expertise and some money...

Dec 2020
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Analyst/Coordinator

If the decision were up to me and I had enough resources, I would buy the solution again. There are...

Dec 2020
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Analyst/Coordinator

If people are looking for a company to sell the product and walk away, then they are going to have...

Dec 2020
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Analyst/Coordinator

If we physically ask the vendor for training, they will set up training sessions for us. The vendor...

Dec 2020
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Analyst/Coordinator

There is a lot of room for improvement with some of the constructs with upgrades. The product works...

Dec 2020
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Analyst/Coordinator

The vendor’s service is proactive. We have a person who is assigned to us for regular meetings, and...

Dec 2020
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Analyst/Coordinator

As long as people have clean data, then the solution can drive good outcomes. Satisfaction is a...

Dec 2020
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Director

Whether the vendor keeps all of their promises is an interesting question because I don't think...

Dec 2020
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Director

Our charges are bundled together. We have a good history with InterSystems, so we have a good...

Dec 2020
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Director

InterSystems isn't the vendor who does the upgrades. My team and third-party vendor do the upgrades....

Dec 2020
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Director

When it comes to delivering new technology, InterSystems used to deliver more than they do now....

Dec 2020
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Director

I use a third-party vendor for support, but when I call InterSystems for extra support, they usually...

Dec 2020
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Director

HealthShare Unified Care Record is absolutely part of our long-term plans. We bought a new EHR based...

Nov 2020
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Director

We are looking into some of the vendor's other products that will tie directly into our HealthShare...

Nov 2020
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Director

The vendor has been good to deal with. A lot of that has to do with the sales representative we had;...

Nov 2020
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Director

InterSystems is a software company, and they hire software developers. They are light on the...

Nov 2020
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Director

Our sales engineer calls once in a while and says we should be looking at doing the updates, but...

Nov 2020
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Director

Executive involvement from InterSystems is nonexistent. Our account representative did everything we...

Nov 2020
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Director

A lot of the things we do create intangible outcomes or things that are difficult to measure, unless...

Nov 2020
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Director

We have gotten our money’s worth. We are able to do the things that we need to do. If we look at...

Nov 2020
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Director

If there is any place where InterSystems is lacking, it is really around implementation services. We...

Nov 2020
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Director

We did some training, and while the vendor's trainers know the technical ins and outs of their...

Nov 2020
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Director

The solution does what it is promoted to do; now we need to crack the nut to try and get into the...

Nov 2020
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Director

HIEs are funny animals because there are layers of business processes wrapped up in the technical...

Nov 2020
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Director

The integration is not terrific, there is a steep learning curve. We went to a training on building...

Nov 2020
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Director

HealthShare Unified Care Records is a good product and a powerful tool. I don’t want to say it is...

Nov 2020
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Director

InterSystems' biggest customer is Epic. All of the data structures in Epic's software run on...

Nov 2020
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Director

Looking at records in the solution is fairly easy and pretty straightforward. The deployment across...

Nov 2020
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Director

The vendor's support people are fantastic; they are absolutely amazing. They are very smart, and...

Nov 2020
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Manager

We are extremely pleased with InterSystems. The only hiccup we had with InterSystems is we didn't...

Oct 2020
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Manager

The vendor is very open to working and developing new ideas. As part of their most recent releases,...

Oct 2020
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Manager

We don't have anything that we have reservations about so far with InterSystems. The only issue that...

Oct 2020
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Manager

The vendor hasn’t charged us for anything outside of just the functional packaging and the maintenance....

Oct 2020
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Manager

InterSystems pulled together different user groups, including us, from across different...

Oct 2020
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Manager

InterSystem's upgrades and support are probably the best that we can get. The system does everything...

Oct 2020
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Manager

The product's documentation is lacking. InterSystems provided very, very little training. I think we...

Oct 2020
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Manager

The vendor does have new technologies, but getting those technologies comes down to licensing. We...

Oct 2020
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Manager

The vendor only proactively alerts us on patches for critical issues. Everything else is alerts and...

Oct 2020
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Manager

We know who the vice president of InterSystems is. That person reaches out to our CIO once a year.

Oct 2020
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Manager

We structured our license with InterSystems to have unlimited usage of certain parts of different...

Oct 2020
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Manager

InterSystems is an industry leader, but there are probably other vendors out there that might seem...

Oct 2020
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Manager

InterSystems should add things like customer-wide updates or newsletters about what is going on....

Oct 2020
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CMO

InterSystems' communication has gaps. It isn't bad, but there are gaps in terms of getting...

Jul 2020
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CMO

The users are so busy that they don't seem to like the extra training. From a quantity and quality...

Jul 2020
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CMO

It would be nice to get more leadership response from the vendor; that is an opportunity. Right now,...

Jul 2020
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Director

The product is stable and is a solid workhorse. We don't have any problems with it. It is easy to...

May 2020
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Manager

InterSystems' HealthShare Unified Care Record is tried and true. The product is effective and meets...

Apr 2020
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Director

For the most part, InterSystems has been great to work with. Their partner model is not the best...

Apr 2020
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Director

When it comes to getting to the outcomes that we are hoping for, we have been successful there. We...

Apr 2020
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Director

I am not totally thrilled with the consent model; it is kind of a pain. InterSystems said that they...

Apr 2020
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Director

We use another vendor in the interoperability space to exchange our point-of-care things. When it...

Apr 2020
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Manager

The vendor has a pitch support structure. Their sales team members were accurate and very helpful. I...

Mar 2020
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Manager

With the last upgrade, there was a pretty significant change in the way the system behaved. I would...

Mar 2020
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Manager

InterSystems doesn't have an ongoing training program beyond their web training. There isn't...

Mar 2020
(0)
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Manager

The product supports our organization's integration goals. When it comes to driving tangible...

Mar 2020
(0)
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Manager

When it comes to the ease of use for end users, there is a lot of customization that needs to be...

Mar 2020
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Manager

The vendor's support is outstanding. When it comes to proactive service, the vendor notifies us when...

Mar 2020
(0)
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Manager

The vendor has put out a new cloud system where we can deploy health insurance on Amazon Web...

Mar 2020
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Manager

The vendor has had some internal reorganization. We haven't had any real contact, and I haven't met...

Mar 2020
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Manager

My overall satisfaction is fairly high. The product has done what we have asked it to do over the...

Mar 2020
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Director

InterSystems has a strong platform, but we are using it for our interface engine. I know the product...

Mar 2020
(0)
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