Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Interoperability Platforms on your dashboard or bookmark under

(Your Products / Your Organization's Products)


HealthShare Unified Care Record Comments
Filtered view: All

KLAS VP of Research / Strategy, Clinical - Coray Tate
Subject Expert

Coray Tate

VP of Research / Strategy, Clinical

coray.tate@klasresearch.com

801-404-5265

 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Interoperability Platforms on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

CIO

InterSystems charges minimally for upgrades. We feel like that is fair. There are some things that...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

What we have connected is working great, and I don't see any issues. We are working toward upgrading...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

InterSystems' support is really great. InterSystems understands that they are in healthcare. The...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

HealthShare Unified Care Record is definitely a complex system. For us to be completely satisfied,...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

The vendor has a great vision, but they are super slow to deliver new technology. I need their...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

I know a lot of the vendor executives, and I have access to them. I don’t think InterSystems is...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We now have much better data quality, more diverse tools, and more insights that come built into the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The leadership team at InterSystems is great to work with. The leaders understand that the dynamics...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Our migration was quite complex, so the process wasn't great, but it went well enough. Sizing the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have never had a problem with implementing or upgrading HealthShare Unified Care Record. The...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I really like InterSystems' people. They answer their calls very quickly. We don't call their...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's executives are overwhelming. I would like a little less involvement from them. I think...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't expect my satisfaction to change in the next year. I think that the best thing about the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

There could be better management of some of the changes with the final rule and interoperability...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is not for the average community hospital. That is why InterSystems has their own hosting...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

InterSystems is great to work with. When we worked with them, they were very receptive to our needs...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have good, solid HL7 interfaces with HealthShare Unified Care Record. We haven’t had a lot of...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

HealthShare Unified Care Record is highly customizable, which is a plus for us. Every entity using...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

HealthShare Unified Care Record accomplishes the thing that we need the system for very well. The...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

HealthShare Unified Care Record is reliable. We experience low downtime. Users don't complain about...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

A lot of things in HealthShare Unified Care Record are highly customized. When there are problems,...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The new version of the system is much more modern than the old versions. The system is now much more...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The upgrade process is a bit complex. It takes a lot of testing and configuration. We have hundreds...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

InterSystems has been totally responsive to all of our requests and needs. To date, there has not...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Because of COVID-19, I worked with the vendor on their charges. We told the vendor that this is a...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

InterSystems' upgrades are good but expensive. Other systems sometimes have limitations to what...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

HealthShare Unified Care Record is a complex system that requires a lot of expertise and some money...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

If the decision were up to me and I had enough resources, I would buy the solution again. There are...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

If people are looking for a company to sell the product and walk away, then they are going to have...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

If we physically ask the vendor for training, they will set up training sessions for us. The vendor...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There is a lot of room for improvement with some of the constructs with upgrades. The product works...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor’s service is proactive. We have a person who is assigned to us for regular meetings, and...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

As long as people have clean data, then the solution can drive good outcomes. Satisfaction is a...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Whether the vendor keeps all of their promises is an interesting question because I don't think...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our charges are bundled together. We have a good history with InterSystems, so we have a good...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

InterSystems isn't the vendor who does the upgrades. My team and third-party vendor do the upgrades....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When it comes to delivering new technology, InterSystems used to deliver more than they do now....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I use a third-party vendor for support, but when I call InterSystems for extra support, they usually...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

HealthShare Unified Care Record is absolutely part of our long-term plans. We bought a new EHR based...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are looking into some of the vendor's other products that will tie directly into our HealthShare...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has been good to deal with. A lot of that has to do with the sales representative we had;...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

InterSystems is a software company, and they hire software developers. They are light on the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our sales engineer calls once in a while and says we should be looking at doing the updates, but...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Executive involvement from InterSystems is nonexistent. Our account representative did everything we...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

A lot of the things we do create intangible outcomes or things that are difficult to measure, unless...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have gotten our money’s worth. We are able to do the things that we need to do. If we look at...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If there is any place where InterSystems is lacking, it is really around implementation services. We...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We did some training, and while the vendor's trainers know the technical ins and outs of their...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The solution does what it is promoted to do; now we need to crack the nut to try and get into the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

HIEs are funny animals because there are layers of business processes wrapped up in the technical...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The integration is not terrific, there is a steep learning curve. We went to a training on building...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

HealthShare Unified Care Records is a good product and a powerful tool. I don’t want to say it is...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

InterSystems' biggest customer is Epic. All of the data structures in Epic's software run on...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Looking at records in the solution is fairly easy and pretty straightforward. The deployment across...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor's support people are fantastic; they are absolutely amazing. They are very smart, and...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are extremely pleased with InterSystems. The only hiccup we had with InterSystems is we didn't...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is very open to working and developing new ideas. As part of their most recent releases,...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don't have anything that we have reservations about so far with InterSystems. The only issue that...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor hasn’t charged us for anything outside of just the functional packaging and the maintenance....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

InterSystems pulled together different user groups, including us, from across different...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

InterSystem's upgrades and support are probably the best that we can get. The system does everything...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product's documentation is lacking. InterSystems provided very, very little training. I think we...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor does have new technologies, but getting those technologies comes down to licensing. We...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor only proactively alerts us on patches for critical issues. Everything else is alerts and...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We know who the vice president of InterSystems is. That person reaches out to our CIO once a year.

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We structured our license with InterSystems to have unlimited usage of certain parts of different...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

InterSystems is an industry leader, but there are probably other vendors out there that might seem...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

InterSystems should add things like customer-wide updates or newsletters about what is going on....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

InterSystems' communication has gaps. It isn't bad, but there are gaps in terms of getting...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

The users are so busy that they don't seem to like the extra training. From a quantity and quality...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

It would be nice to get more leadership response from the vendor; that is an opportunity. Right now,...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF