Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Coray Tate
VP of Research / Strategy, Clinical
Commentary Summary
Want to see full details?
User Commentary
Manager
The vendor is not for the average community hospital. That is why InterSystems has their own hosting...
Login or Create an Account to see details.
VP/Other Executive
InterSystems is great to work with. When we worked with them, they were very receptive to our needs...
Login or Create an Account to see details.
VP/Other Executive
We have good, solid HL7 interfaces with HealthShare Unified Care Record. We haven’t had a lot of...
Login or Create an Account to see details.
VP/Other Executive
HealthShare Unified Care Record is highly customizable, which is a plus for us. Every entity using...
Login or Create an Account to see details.
Analyst/Coordinator
HealthShare Unified Care Record accomplishes the thing that we need the system for very well. The...
Login or Create an Account to see details.
Analyst/Coordinator
HealthShare Unified Care Record is reliable. We experience low downtime. Users don't complain about...
Login or Create an Account to see details.
Analyst/Coordinator
A lot of things in HealthShare Unified Care Record are highly customized. When there are problems,...
Login or Create an Account to see details.
Manager
The new version of the system is much more modern than the old versions. The system is now much more...
Login or Create an Account to see details.
Manager
The upgrade process is a bit complex. It takes a lot of testing and configuration. We have hundreds...
Login or Create an Account to see details.
Director
InterSystems has been totally responsive to all of our requests and needs. To date, there has not...
Login or Create an Account to see details.
Manager
Because of COVID-19, I worked with the vendor on their charges. We told the vendor that this is a...
Login or Create an Account to see details.
Manager
InterSystems' upgrades are good but expensive. Other systems sometimes have limitations to what...
Login or Create an Account to see details.
Manager
HealthShare Unified Care Record is a complex system that requires a lot of expertise and some money...
Login or Create an Account to see details.
Analyst/Coordinator
If the decision were up to me and I had enough resources, I would buy the solution again. There are...
Login or Create an Account to see details.
Analyst/Coordinator
If people are looking for a company to sell the product and walk away, then they are going to have...
Login or Create an Account to see details.
Analyst/Coordinator
If we physically ask the vendor for training, they will set up training sessions for us. The vendor...
Login or Create an Account to see details.
Analyst/Coordinator
There is a lot of room for improvement with some of the constructs with upgrades. The product works...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor’s service is proactive. We have a person who is assigned to us for regular meetings, and...
Login or Create an Account to see details.
Analyst/Coordinator
As long as people have clean data, then the solution can drive good outcomes. Satisfaction is a...
Login or Create an Account to see details.
Director
Whether the vendor keeps all of their promises is an interesting question because I don't think...
Login or Create an Account to see details.
Director
Our charges are bundled together. We have a good history with InterSystems, so we have a good...
Login or Create an Account to see details.
Director
InterSystems isn't the vendor who does the upgrades. My team and third-party vendor do the upgrades....
Login or Create an Account to see details.
Director
When it comes to delivering new technology, InterSystems used to deliver more than they do now....
Login or Create an Account to see details.
Director
I use a third-party vendor for support, but when I call InterSystems for extra support, they usually...
Login or Create an Account to see details.
Director
HealthShare Unified Care Record is absolutely part of our long-term plans. We bought a new EHR based...
Login or Create an Account to see details.
Director
We are looking into some of the vendor's other products that will tie directly into our HealthShare...
Login or Create an Account to see details.
Director
The vendor has been good to deal with. A lot of that has to do with the sales representative we had;...
Login or Create an Account to see details.
Director
InterSystems is a software company, and they hire software developers. They are light on the...
Login or Create an Account to see details.
Director
Our sales engineer calls once in a while and says we should be looking at doing the updates, but...
Login or Create an Account to see details.
Director
Executive involvement from InterSystems is nonexistent. Our account representative did everything we...
Login or Create an Account to see details.
Director
A lot of the things we do create intangible outcomes or things that are difficult to measure, unless...
Login or Create an Account to see details.
Director
We have gotten our money’s worth. We are able to do the things that we need to do. If we look at...
Login or Create an Account to see details.
Director
If there is any place where InterSystems is lacking, it is really around implementation services. We...
Login or Create an Account to see details.
Director
We did some training, and while the vendor's trainers know the technical ins and outs of their...
Login or Create an Account to see details.
Director
The solution does what it is promoted to do; now we need to crack the nut to try and get into the...
Login or Create an Account to see details.
Director
HIEs are funny animals because there are layers of business processes wrapped up in the technical...
Login or Create an Account to see details.
Director
The integration is not terrific, there is a steep learning curve. We went to a training on building...
Login or Create an Account to see details.
Director
HealthShare Unified Care Records is a good product and a powerful tool. I don’t want to say it is...
Login or Create an Account to see details.
Director
InterSystems' biggest customer is Epic. All of the data structures in Epic's software run on...
Login or Create an Account to see details.
Director
Looking at records in the solution is fairly easy and pretty straightforward. The deployment across...
Login or Create an Account to see details.
Director
The vendor's support people are fantastic; they are absolutely amazing. They are very smart, and...
Login or Create an Account to see details.
Manager
We are extremely pleased with InterSystems. The only hiccup we had with InterSystems is we didn't...
Login or Create an Account to see details.
Manager
The vendor is very open to working and developing new ideas. As part of their most recent releases,...
Login or Create an Account to see details.
Manager
We don't have anything that we have reservations about so far with InterSystems. The only issue that...
Login or Create an Account to see details.
Manager
The vendor hasn’t charged us for anything outside of just the functional packaging and the maintenance....
Login or Create an Account to see details.
Manager
InterSystems pulled together different user groups, including us, from across different...
Login or Create an Account to see details.
Manager
InterSystem's upgrades and support are probably the best that we can get. The system does everything...
Login or Create an Account to see details.
Manager
The product's documentation is lacking. InterSystems provided very, very little training. I think we...
Login or Create an Account to see details.
Manager
The vendor does have new technologies, but getting those technologies comes down to licensing. We...
Login or Create an Account to see details.
Manager
The vendor only proactively alerts us on patches for critical issues. Everything else is alerts and...
Login or Create an Account to see details.
Manager
We know who the vice president of InterSystems is. That person reaches out to our CIO once a year.
Login or Create an Account to see details.
Manager
We structured our license with InterSystems to have unlimited usage of certain parts of different...
Login or Create an Account to see details.
Manager
InterSystems is an industry leader, but there are probably other vendors out there that might seem...
Login or Create an Account to see details.
Manager
InterSystems should add things like customer-wide updates or newsletters about what is going on....
Login or Create an Account to see details.
CMO
InterSystems' communication has gaps. It isn't bad, but there are gaps in terms of getting...
Login or Create an Account to see details.
CMO
The users are so busy that they don't seem to like the extra training. From a quantity and quality...
Login or Create an Account to see details.
CMO
It would be nice to get more leadership response from the vendor; that is an opportunity. Right now,...
Login or Create an Account to see details.
Director
The product is stable and is a solid workhorse. We don't have any problems with it. It is easy to...
Login or Create an Account to see details.
Manager
InterSystems' HealthShare Unified Care Record is tried and true. The product is effective and meets...
Login or Create an Account to see details.
Director
For the most part, InterSystems has been great to work with. Their partner model is not the best...
Login or Create an Account to see details.
Director
When it comes to getting to the outcomes that we are hoping for, we have been successful there. We...
Login or Create an Account to see details.
Director
I am not totally thrilled with the consent model; it is kind of a pain. InterSystems said that they...
Login or Create an Account to see details.
Director
We use another vendor in the interoperability space to exchange our point-of-care things. When it...
Login or Create an Account to see details.
Manager
The vendor has a pitch support structure. Their sales team members were accurate and very helpful. I...
Login or Create an Account to see details.
Manager
With the last upgrade, there was a pretty significant change in the way the system behaved. I would...
Login or Create an Account to see details.
Manager
InterSystems doesn't have an ongoing training program beyond their web training. There isn't...
Login or Create an Account to see details.
Manager
The product supports our organization's integration goals. When it comes to driving tangible...
Login or Create an Account to see details.
Manager
When it comes to the ease of use for end users, there is a lot of customization that needs to be...
Login or Create an Account to see details.
Manager
The vendor's support is outstanding. When it comes to proactive service, the vendor notifies us when...
Login or Create an Account to see details.
Manager
The vendor has put out a new cloud system where we can deploy health insurance on Amazon Web...
Login or Create an Account to see details.
Manager
The vendor has had some internal reorganization. We haven't had any real contact, and I haven't met...
Login or Create an Account to see details.
Manager
My overall satisfaction is fairly high. The product has done what we have asked it to do over the...
Login or Create an Account to see details.
Director
InterSystems has a strong platform, but we are using it for our interface engine. I know the product...
Login or Create an Account to see details.
Related Reports View All Reports
Featured Report
Preferences
Related Blogs
What Is Possible with HIEs?
Why Interoperability Is Worth the Challenge
Digital Health Interoperability in the UK
Interoperability and The UK: At the Center of History