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Director

Future Outlook

HealthShare Unified Care Record is absolutely part of our long-term plans. We bought a new EHR based...

Nov 2020
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Director

Functionality and Upgrades

We are looking into some of the vendor's other products that will tie directly into our HealthShare...

Nov 2020
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Director

Relationship

The vendor has been good to deal with. A lot of that has to do with the sales representative we had;...

Nov 2020
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Director

Service and Support

InterSystems is a software company, and they hire software developers. They are light on the...

Nov 2020
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Director

Service and Support

Our sales engineer calls once in a while and says we should be looking at doing the updates, but...

Nov 2020
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Director

Other Observations & Comments

Executive involvement from InterSystems is nonexistent. Our account representative did everything we...

Nov 2020
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Director

Interfacing and Integration

A lot of the things we do create intangible outcomes or things that are difficult to measure, unless...

Nov 2020
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Director

ROI / Cost (care and feeding)

We have gotten our money’s worth. We are able to do the things that we need to do. If we look at...

Nov 2020
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Director

Implementation and Training

If there is any place where InterSystems is lacking, it is really around implementation services. We...

Nov 2020
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Director

Implementation and Training

We did some training, and while the vendor's trainers know the technical ins and outs of their...

Nov 2020
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Director

Functionality and Upgrades

The solution does what it is promoted to do; now we need to crack the nut to try and get into the...

Nov 2020
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Director

Other Observations & Comments

HIEs are funny animals because there are layers of business processes wrapped up in the technical...

Nov 2020
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Director

Interfacing and Integration

The integration is not terrific, there is a steep learning curve. We went to a training on building...

Nov 2020
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Director

Interfacing and Integration

HealthShare Unified Care Records is a good product and a powerful tool. I don’t want to say it is...

Nov 2020
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Director

Interfacing and Integration

InterSystems' biggest customer is Epic. All of the data structures in Epic's software run on...

Nov 2020
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Director

Functionality and Upgrades

Looking at records in the solution is fairly easy and pretty straightforward. The deployment across...

Nov 2020
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Director

Service and Support

The vendor's support people are fantastic; they are absolutely amazing. They are very smart, and...

Nov 2020
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Manager

Relationship

We are extremely pleased with InterSystems. The only hiccup we had with InterSystems is we didn't...

Oct 2020
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Manager

Relationship

The vendor is very open to working and developing new ideas. As part of their most recent releases,...

Oct 2020
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Manager

Service and Support

We don't have anything that we have reservations about so far with InterSystems. The only issue that...

Oct 2020
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Manager

ROI / Cost (care and feeding)

The vendor hasn’t charged us for anything outside of just the functional packaging and the maintenance....

Oct 2020
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Manager

Relationship

InterSystems pulled together different user groups, including us, from across different...

Oct 2020
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Manager

Service and Support

InterSystem's upgrades and support are probably the best that we can get. The system does everything...

Oct 2020
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Manager

Implementation and Training

The product's documentation is lacking. InterSystems provided very, very little training. I think we...

Oct 2020
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Manager

Functionality and Upgrades

The vendor does have new technologies, but getting those technologies comes down to licensing. We...

Oct 2020
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Manager

Other Observations & Comments

The vendor only proactively alerts us on patches for critical issues. Everything else is alerts and...

Oct 2020
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Manager

Relationship

We know who the vice president of InterSystems is. That person reaches out to our CIO once a year.

Oct 2020
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Manager

Sales and Contracting

We structured our license with InterSystems to have unlimited usage of certain parts of different...

Oct 2020
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Manager

Other Observations & Comments

InterSystems is an industry leader, but there are probably other vendors out there that might seem...

Oct 2020
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Manager

Relationship

InterSystems should add things like customer-wide updates or newsletters about what is going on....

Oct 2020
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CMO

Service and Support

InterSystems' communication has gaps. It isn't bad, but there are gaps in terms of getting...

Jul 2020
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CMO

Implementation and Training

The users are so busy that they don't seem to like the extra training. From a quantity and quality...

Jul 2020
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CMO

Relationship

It would be nice to get more leadership response from the vendor; that is an opportunity. Right now,...

Jul 2020
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Director

Functionality and Upgrades

The product is stable and is a solid workhorse. We don't have any problems with it. It is easy to...

May 2020
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Manager

Functionality and Upgrades

InterSystems' HealthShare Unified Care Record is tried and true. The product is effective and meets...

Apr 2020
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Director

Service and Support

For the most part, InterSystems has been great to work with. Their partner model is not the best...

Apr 2020
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Director

Functionality and Upgrades

When it comes to getting to the outcomes that we are hoping for, we have been successful there. We...

Apr 2020
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Director

Service and Support

I am not totally thrilled with the consent model; it is kind of a pain. InterSystems said that they...

Apr 2020
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Director

Functionality and Upgrades

We use another vendor in the interoperability space to exchange our point-of-care things. When it...

Apr 2020
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Manager

Sales and Contracting

The vendor has a pitch support structure. Their sales team members were accurate and very helpful. I...

Mar 2020
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Manager

Functionality and Upgrades

With the last upgrade, there was a pretty significant change in the way the system behaved. I would...

Mar 2020
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Manager

Implementation and Training

InterSystems doesn't have an ongoing training program beyond their web training. There isn't...

Mar 2020
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Manager

Interfacing and Integration

The product supports our organization's integration goals. When it comes to driving tangible...

Mar 2020
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Manager

Functionality and Upgrades

When it comes to the ease of use for end users, there is a lot of customization that needs to be...

Mar 2020
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Manager

Service and Support

The vendor's support is outstanding. When it comes to proactive service, the vendor notifies us when...

Mar 2020
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Manager

Other Observations & Comments

The vendor has put out a new cloud system where we can deploy health insurance on Amazon Web...

Mar 2020
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Manager

Relationship

The vendor has had some internal reorganization. We haven't had any real contact, and I haven't met...

Mar 2020
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Manager

Lessons Learned

My overall satisfaction is fairly high. The product has done what we have asked it to do over the...

Mar 2020
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Director

Functionality and Upgrades

InterSystems has a strong platform, but we are using it for our interface engine. I know the product...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

There have been some enhancements, primarily in the look and feel of the system. It would be helpful...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

The vendor has delivered a lot of new technology, most of which we haven’t been ready for, so they...

Mar 2020
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Analyst/Coordinator

Relationship

When the vendor finds any issues, they immediately communicate with all their customers.

Mar 2020
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Analyst/Coordinator

Service and Support

The vendor has an annual global summit, like a user meeting, and that is extremely valuable. Every...

Mar 2020
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CIO

Lessons Learned

My recommendations for the product depend on the business needs of who I am speaking to and the...

Feb 2020
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CIO

ROI / Cost (care and feeding)

I feel like we are paying more than we are getting out of the product. The vendor is more reactive...

Feb 2020
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CIO

Lessons Learned

There are a few newer companies that are starting to be able to handle our volume of data, and those...

Feb 2020
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CIO

Functionality and Upgrades

We always find bugs with the upgrades. Things don’t always work properly. We have to go through the...

Feb 2020
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CIO

Relationship

Lately, what the vendor has been promoting has been a little bit beyond what they are actually...

Feb 2020
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CIO

ROI / Cost (care and feeding)

Someone likened the solution to a Ferrari. When it works, it is great, fast, and beautiful, but it...

Feb 2020
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CIO

Functionality and Upgrades

The ease of use for end users is very strong.

Feb 2020
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CIO

ROI / Cost (care and feeding)

We ended up customizing a lot on top of the vendor’s application to meet our true customer requests....

Feb 2020
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CIO

Service and Support

The support has been really strong. Support has been one of the vendor’s strong areas for years.

Feb 2020
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CIO

Service and Support

The vendor’s executives have always been involved, but that hasn’t really added a lot of...

Feb 2020
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CIO

Relationship

There isn’t a lot of proactiveness. The vendor is mainly reactive. They aren’t doing much to drive...

Feb 2020
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CIO

ROI / Cost (care and feeding)

We got a good deal on the initial purchase, but our support is quite expensive. I don’t think the...

Feb 2020
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CTO

Relationship

InterSystems keeps all their promises. I honestly can't think of any exceptions to that.

Feb 2020
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CTO

Implementation and Training

We only used InterSystems once to do training, and they were okay.

Feb 2020
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CTO

Technology

We aren't using InterSystems' latest end-user-facing functionality. They have come out with a new...

Feb 2020
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CTO

Relationship

InterSystems has given us lots of attention and love across their organization. They don't just...

Feb 2020
(1)
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CTO

Other Observations & Comments

InterSystems aspires to help us achieve tangible outcomes, and they focus on that. InterSystems...

Feb 2020
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Manager

Functionality and Upgrades

I am very satisfied with the system. It is exactly what we wanted, and we are going to continue to...

Jan 2020
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Manager

Functionality and Upgrades

I would tell the vendor to continue to invest in the system and stay current with the market. I...

Jan 2020
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Related Reports View All Reports

NHS Interoperability 2018: Data-Sharing Efforts, Obstacles, and Progress in England
May 2018



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