HealthShare Unified Care Record
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Coray Tate
SRU Manager
KLAS SRU Manager - Coray Tate
 
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User Commentary

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Director

We have a good relationship with InterSystems. We can go all the way up to the CEO if necessary.

Mar 2022
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Director

Recently, InterSystems has really stepped up their support.

Mar 2022
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Director

The biggest thing we would like to see more of is really understanding InterSystems’ road map and...

Mar 2022
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Director

InterSystems has a unique ability to do integration work. We have worked with numerous EHRs and...

Mar 2022
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Director

InterSystems doesn’t implement for us, but they do a great job of supporting us throughout the...

Mar 2022
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Director

Training is a separate entity at InterSystems. They have training available, but it costs money.

Mar 2022
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Manager

We have gotten what we needed and more from the product. We are still finding so many things that...

Mar 2022
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Manager

We have a special system engineer working with us. We have a biweekly call with them to make sure we...

Mar 2022
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Manager

The technology that InterSystems put into the product is good. They have excellent customer service...

Mar 2022
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VP/Other Executive

The product works and is reliable. It is tried and true and is continually invested in. It is on...

Mar 2022
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VP/Other Executive

InterSystems is an intelligent software service provider. But to use their software, oftentimes we...

Mar 2022
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VP/Other Executive

Our satisfaction with InterSystems is going to improve because we are upgrading to a newer platform.

Mar 2022
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Analyst/Coordinator

The vendor has a good charging model. They tell us which vendor to work with, and then that vendor...

Mar 2022
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Analyst/Coordinator

I haven't seen much proactive service from the vendor recently, but their service used to be...

Mar 2022
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Analyst/Coordinator

Other systems allow providers to capture lifestyle information in the product. That allows providers...

Mar 2022
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Analyst/Coordinator

The advantage of HealthShare Unified Care Record was that we never had to log in to different...

Mar 2022
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Director

I would absolutely buy this system again. It is a powerful platform, and it has helped us with our...

Nov 2021
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Director

With most vendors, we can only believe about 20% of what they tell us. But I have been pleasantly...

Nov 2021
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CEO/President

HealthShare Unified Care Record’s core strengths continue to be the same. The system does a good job...

Nov 2021
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CEO/President

The vendor really needs to stay in tune with what is happening with the national and federal scenes...

Nov 2021
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CEO/President

I think InterSystems still needs to work on their whole upgrade path for their software. The path is...

Nov 2021
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CEO/President

InterSystems needs to do more work with their implementation services. From a technical perspective,...

Nov 2021
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CEO/President

Our opinion on the product quality with HealthShare Unified Care Record has to do with some...

Nov 2021
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Manager

We saw the solution as a way for us to gather information from our disparate systems and present...

Nov 2021
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Manager

My experience with InterSystems has been the best experience that I have ever had with a vendor....

Nov 2021
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Director

The biggest problem is that the product is a standalone product. It is a very good product. It looks...

Nov 2021
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Director

The ease of use of the system is not bad. The look and feel of the summary page is not bad. But the...

Nov 2021
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Director

The system meets our needs. It is going to take a little more work to get it to flow with our...

Nov 2021
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Manager

We use HealthShare Unified Care Record to allow us to look into two different versions of the EMR...

Nov 2021
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Manager

I really like the range of different functionalities that InterSystems' product enables. We have...

Nov 2021
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Manager

InterSystems could improve their launch time. The initial launch to get everything takes 30–45...

Nov 2021
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Manager

We implemented the solution through a third party, but in terms of hardware requirements and things...

Nov 2021
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Manager

InterSystems' initial training was in a classroom, and it was very good. Over time, InterSystems has...

Nov 2021
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Manager

Some of our resources are strapped, but there are a lot of upgrades coming up for the product. Our...

Nov 2021
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Director

The vendor is doing a really good job of taking their platform, expanding it to be useful, and...

Nov 2021
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Director

Our sales representative left, so we don’t have the same person anymore. Our new sales engineer is...

Nov 2021
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Director

The technology requires a lot of groundwork and planning to get where we are going. I would...

Nov 2021
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Director

The product does what it says, and it is incredibly powerful. We just have to know what we want to...

Nov 2021
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CEO/President

InterSystems has started to try to figure out ways they can become part of our revenue stream. We...

Nov 2021
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Director

InterSystems does avoid charging for every little thing. They are going to give us some...

Nov 2021
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Director

There are a lot of pieces when we upgraded that we had to code on the system. There are some areas...

Nov 2021
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Director

We have not used a lot of the vendor's training. We did some training early on. The vendor is very...

Nov 2021
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Director

I have been happy with the power of the product. There are a lot of things going on, and the system...

Nov 2021
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Manager

InterSystems doesn't charge us for every single thing. We just pay our annual maintenance fee and...

Nov 2021
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Manager

InterSystems didn't have much of a training program, especially when we went live with the product....

Nov 2021
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Manager

InterSystems has a web-based portal where we can log tickets. I believe we also have a direct number...

Nov 2021
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Manager

If InterSystems runs into a security concern, they will send us an email saying that we should look...

Nov 2021
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Manager

We don't have monthly or quarterly check-ins. I don't even know who our account representative is.

Nov 2021
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Manager

We don't have metrics to measure tangible outcomes other than the fact that we don't have downtime...

Nov 2021
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Manager

I appreciate InterSystems' internal database and how we can use it. That was one of the big selling...

Nov 2021
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Manager

HealthShare Unified Care Record is part of our long-term plans. It would be painful to convert off...

Nov 2021
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VP/Other Executive

The system is our backbone for a lot of our data interoperability. We have disparate EMR systems,...

Oct 2021
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VP/Other Executive

The system that we got out of the box years ago still works very well. The vendor has had some...

Oct 2021
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VP/Other Executive

We work together with the vendor on some things. They are very good to work with on those things....

Oct 2021
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VP/Other Executive

The vendor has made a lot of improvements to the product. When users operationally support a lot of...

Oct 2021
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VP/Other Executive

The vendor's executives support us as much as they can. The market is quickly evolving, and it will...

Oct 2021
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Director

We have had to do some trainings remotely, and I have some concerns that focusing is difficult with...

Oct 2021
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Director

We have a technical account representative, and anytime we have run into issues, that person has...

Oct 2021
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Director

The vendor could do more with the new capabilities and the partnership that they aren't proactive...

Oct 2021
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Director

A new customer of this particular technology needs to make sure there is a clear vision of the use...

Oct 2021
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CMO

The product isn't very effective because we don't often get all of the records that we need from...

Oct 2021
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Director

From a support perspective, InterSystems has been really good. We used to work with a third-party...

Sep 2021
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Director

HealthShare Unified Care Record is working well and helps us enable discrete information sharing...

Sep 2021
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VP/Other Executive

InterSystems is very supportive and understanding of our architecture and goals. They have always...

Jul 2021
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VP/Other Executive

The system's portal view is very functional, but it isn't the most aesthetically pleasing. I haven't...

Jul 2021
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VP/Other Executive

We do our due diligence. We occasionally go out and look at other vendors just to see what is out...

Jul 2021
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VP/Other Executive

InterSystems avoids nickel-and-diming us. If a user has a license, then the vendor will support...

Jul 2021
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VP/Other Executive

The vendor has great online training courses. We have conversations and do knowledge transfers with...

Jul 2021
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VP/Other Executive

We can turn the solution on right out of the box and amp people up. It is that easy to walk through...

Jul 2021
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VP/Other Executive

It is really simple to create interfaces and do things in the system. As far as creating users, the...

Jul 2021
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VP/Other Executive

InterSystems exceeds our needs. They come out with a new release every six months. In between those...

Jul 2021
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VP/Other Executive

We have a great, interactive relationship with InterSystems. I have never worked with an...

Jul 2021
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