HealthShare Unified Care Record Comments

 
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User Commentary

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CMO

Service and Support

InterSystems' communication has gaps. It isn't bad, but there are gaps in terms of getting...

Jul 2020
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CMO

Implementation and Training

The users are so busy that they don't seem to like the extra training. From a quantity and quality...

Jul 2020
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CMO

Relationship

It would be nice to get more leadership response from the vendor; that is an opportunity. Right now,...

Jul 2020
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Director

Functionality and Upgrades

The product is stable and is a solid workhorse. We don't have any problems with it. It is easy to...

May 2020
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Manager

Functionality and Upgrades

InterSystems' HealthShare Unified Care Record is tried and true. The product is effective and meets...

Apr 2020
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Director

Service and Support

For the most part, InterSystems has been great to work with. Their partner model is not the best...

Apr 2020
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Director

Functionality and Upgrades

When it comes to getting to the outcomes that we are hoping for, we have been successful there. We...

Apr 2020
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Director

Service and Support

I am not totally thrilled with the consent model; it is kind of a pain. InterSystems said that they...

Apr 2020
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Director

Functionality and Upgrades

We use another vendor in the interoperability space to exchange our point-of-care things. When it...

Apr 2020
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Manager

Sales and Contracting

The vendor has a pitch support structure. Their sales team members were accurate and very helpful. I...

Mar 2020
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Manager

Functionality and Upgrades

With the last upgrade, there was a pretty significant change in the way the system behaved. I would...

Mar 2020
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Manager

Implementation and Training

InterSystems doesn't have an ongoing training program beyond their web training. There isn't...

Mar 2020
 Helpful

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Manager

Interfacing and Integration

The product supports our organization's integration goals. When it comes to driving tangible...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

When it comes to the ease of use for end users, there is a lot of customization that needs to be...

Mar 2020
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Manager

Service and Support

The vendor's support is outstanding. When it comes to proactive service, the vendor notifies us when...

Mar 2020
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Manager

Other Observations & Comments

The vendor has put out a new cloud system where we can deploy health insurance on Amazon Web...

Mar 2020
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Manager

Relationship

The vendor has had some internal reorganization. We haven't had any real contact, and I haven't met...

Mar 2020
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Manager

Lessons Learned

My overall satisfaction is fairly high. The product has done what we have asked it to do over the...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

InterSystems has a strong platform, but we are using it for our interface engine. I know the product...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

There have been some enhancements, primarily in the look and feel of the system. It would be helpful...

Mar 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The vendor has delivered a lot of new technology, most of which we haven’t been ready for, so they...

Mar 2020
 Helpful

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Analyst/Coordinator

Relationship

When the vendor finds any issues, they immediately communicate with all their customers.

Mar 2020
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Analyst/Coordinator

Service and Support

The vendor has an annual global summit, like a user meeting, and that is extremely valuable. Every...

Mar 2020
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CIO

Lessons Learned

My recommendations for the product depend on the business needs of who I am speaking to and the...

Feb 2020
 Helpful

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CIO

ROI / Cost (care and feeding)

I feel like we are paying more than we are getting out of the product. The vendor is more reactive...

Feb 2020
 Helpful

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CIO

Lessons Learned

There are a few newer companies that are starting to be able to handle our volume of data, and those...

Feb 2020
 Helpful

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CIO

Functionality and Upgrades

We always find bugs with the upgrades. Things don’t always work properly. We have to go through the...

Feb 2020
 Helpful

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CIO

Relationship

Lately, what the vendor has been promoting has been a little bit beyond what they are actually...

Feb 2020
 Helpful

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CIO

ROI / Cost (care and feeding)

Someone likened the solution to a Ferrari. When it works, it is great, fast, and beautiful, but it...

Feb 2020
 Helpful

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CIO

Functionality and Upgrades

The ease of use for end users is very strong.

Feb 2020
 Helpful

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CIO

ROI / Cost (care and feeding)

We ended up customizing a lot on top of the vendor’s application to meet our true customer requests....

Feb 2020
 Helpful

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CIO

Service and Support

The support has been really strong. Support has been one of the vendor’s strong areas for years.

Feb 2020
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CIO

Service and Support

The vendor’s executives have always been involved, but that hasn’t really added a lot of...

Feb 2020
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CIO

Relationship

There isn’t a lot of proactiveness. The vendor is mainly reactive. They aren’t doing much to drive...

Feb 2020
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CIO

ROI / Cost (care and feeding)

We got a good deal on the initial purchase, but our support is quite expensive. I don’t think the...

Feb 2020
 Helpful

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CTO

Relationship

InterSystems keeps all their promises. I honestly can't think of any exceptions to that.

Feb 2020
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CTO

Implementation and Training

We only used InterSystems once to do training, and they were okay.

Feb 2020
 Helpful

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CTO

Technology

We aren't using InterSystems' latest end-user-facing functionality. They have come out with a new...

Feb 2020
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CTO

Relationship

InterSystems has given us lots of attention and love across their organization. They don't just...

Feb 2020
(1)
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CTO

Other Observations & Comments

InterSystems aspires to help us achieve tangible outcomes, and they focus on that. InterSystems...

Feb 2020
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Manager

Functionality and Upgrades

I am very satisfied with the system. It is exactly what we wanted, and we are going to continue to...

Jan 2020
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Manager

Functionality and Upgrades

I would tell the vendor to continue to invest in the system and stay current with the market. I...

Jan 2020
 Helpful

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Director

Relationship

We are very satisfied with InterSystems, and they keep all their promises.

Nov 2019
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Director

Relationship

The executive involvement from InterSystems is not that great, but that may be because we are a very...

Nov 2019
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Director

Functionality and Upgrades

HealthShare Unified Care Record is really flexible. We can do pretty much whatever we want to do...

Oct 2019
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Director

Service and Support

InterSystems' account managers could be a little more proactive about telling us about...

Oct 2019
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VP/Other Executive

Functionality and Upgrades

InterSystems' product is the most robust of all of our products. We have the ability to consume our...

Aug 2019
 Helpful

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VP/Other Executive

Service and Support

I have never worked with a vendor that is so in touch with us. Regardless of where we are, what we...

Aug 2019
 Helpful

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VP/Other Executive

Implementation and Training

When people don't have experience with the system, the learning curve is a little long, but...

Aug 2019
 Helpful

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VP/Other Executive

Service and Support

InterSystems is a great company. The platform and support are great. The system is easy to navigate....

Aug 2019
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VP/Other Executive

Technology

InterSystems has really gotten fired up on FHIR, and they really have gotten out in front of and...

Aug 2019
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Manager

ROI / Cost (care and feeding)

InterSystems tries to avoid nickel-and-diming us. We have an agreement with them because we didn't...

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

We like the ease of the build-out with HealthShare Information Exchange. It is very easy to leverage...

Jul 2019
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Manager

Other Observations & Comments

We have had some problems with some of the vendors and with the receiving site itself. Maybe some of...

Jul 2019
 Helpful

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CEO/President

Functionality and Upgrades

There have been improvements in terms of getting data from the system. But we haven’t completely...

May 2019
 Helpful

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Analyst/Coordinator

Implementation and Training

InterSystems has a lot of training available online, and the documentation is really good....

May 2019
 Helpful

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Analyst/Coordinator

Service and Support

I have been consistently impressed by InterSystems' worldwide support center. Whenever we have had...

May 2019
 Helpful

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Analyst/Coordinator

Implementation and Training

InterSystems has always had the primary goal of taking care of customers, and InterSystems has...

May 2019
 Helpful

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Analyst/Coordinator

Sales and Contracting

If InterSystems recognized someone new in our leadership when we got someone new, that would be...

May 2019
 Helpful

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Analyst/Coordinator

Implementation and Training

InterSystems is making improvements to the implementation process. InterSystems' effort to make...

May 2019
 Helpful

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Analyst/Coordinator

Implementation and Training

InterSystems is delivering at a high level, and InterSystems is continuing to get better....

May 2019
 Helpful

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CTO

Technology

We have generally had a very positive experience with InterSystems. Their technology is rock solid...

May 2019
 Helpful

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CTO

Other Observations & Comments

We don't have much direct interaction with InterSystems in terms of support. We realized that doing...

May 2019
 Helpful

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CTO

Functionality and Upgrades

The piece for tracking errors looks clunky, but InterSystems does have a new version coming out. The...

May 2019
 Helpful

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CTO

Relationship

We have been engaged with InterSystem's product team to get a road map of the product, but road maps...

May 2019
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CIO

Service and Support

The support from InterSystems is very strong. They are there 24/7/365. The product is one of the...

May 2019
 Helpful

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CIO

Technology

We have had some downtime with InterSystems' product. We have had some bumps in the road. We are...

May 2019
 Helpful

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CIO

Functionality and Upgrades

InterSystems isn't moving their products fast enough. Their data warehouse product and their...

May 2019
 Helpful

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CIO

Other Observations & Comments

I really hope that our satisfaction with InterSystems's product will go up. We have good involvement...

May 2019
 Helpful

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Director

Service and Support

The customer support has been incredible. We spent a long time getting ready for an upgrade, and...

May 2019
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Director

Service and Support

One time we logged a ticket with InterSystems, and we assumed that it would take forever for them to...

May 2019
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Director

ROI / Cost (care and feeding)

Compared to what other HIEs cost, InterSystems' product lives up to what we expect.

May 2019
 Helpful

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Director

Technology

HealthShare Information Exchange is a pretty strong integration engine. Given the current...

May 2019
 Helpful

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Director

Implementation and Training

We haven't used InterSystems' implementation services, but we sent a couple of folks to training,...

May 2019
 Helpful

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Director

Other Observations & Comments

InterSystems hasn't connected their product to some of the larger ecosystems that are out there....

May 2019
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Director

Technology

InterSystems' product is kind of behind the times in the way that the architecture is modeled. Their...

May 2019
 Helpful

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Director

Lessons Learned

InterSystems' product is great for building an integrated network from the ground up. For an...

May 2019
 Helpful

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CIO

Lessons Learned

HealthShare Information Exchange is a Cadillac of a system, but trying to stand it up when we...

May 2019
 Helpful

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CIO

Interfacing and Integration

The challenging part of working with InterSystems was interface development. We experienced that...

May 2019
 Helpful

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CIO

Other Observations & Comments

Considering what we are looking for, HealthShare Information Exchange is an expensive product. There...

May 2019
 Helpful

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Manager

Implementation and Training

We haven’t had any training from InterSystems in years.

May 2019
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Manager

Service and Support

The support from InterSystems is excellent. They are there when we need them and go out of their way...

May 2019
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CEO/President

Other Observations & Comments

In terms of the integration, if we had a few more resources dedicated to the project, it would get...

May 2019
 Helpful

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CEO/President

Other Observations & Comments

We need to acquire some of InterSystems' additional services, such as their patient portal and their...

May 2019
 Helpful

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CEO/President

Lessons Learned

InterSystems is a technology company, not a service-delivery company. They have great products that...

May 2019
 Helpful

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Director

Other Observations & Comments

I hesitate to say that I would buy this solution again. My reason for hesitation isn't InterSystems...

Apr 2019
 Helpful

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Director

Functionality and Upgrades

HealthShare Information Exchange is a complex platform, but it is also a dynamic platform. It gives...

Apr 2019