Commentary Summary
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User Commentary
Service and Support
The vendor is good with post-implementation availability. The vendor’s people are available one on...
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Functionality and Upgrades
Flowlytics has given us much more transparency than we used to have. Because of that transparency,...
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Functionality and Upgrades
The software is not as user friendly as I want it to be. It is written from a programmer's...
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Relationship
I am pleased with Invistics’ responsiveness to our feedback and their willingness to take our ideas...
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Functionality and Upgrades
I want my investigation to be in one place, including documents, interviews, and questions....
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Functionality and Upgrades
The product consistently gets better over time. The vendor is very open when we have a concern. The...
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Implementation and Training
When we get an upgrade to fix certain issues or give us access to new tools, it tends to break...
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Interfacing and Integration
Flowlytics doesn’t interface with our charting tool. I don't know whether that is Invistics’ fault...
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Functionality and Upgrades
The tool hasn't helped us identify drug diversion activity specifically. It has helped us identify...
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Service and Support
Invisitics changed how we can identify patients in the system. We went from having an encrypted...
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Technology
We have had a few cases that we were able to pick up on more quickly with Flowlytics than we would...
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Relationship
The vendor does a really good job of listening to our feedback when it comes to the things that we...
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Other Observations & Comments
The implementations that we have done for new upgrades have gone fairly quickly, but the vendor...
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Functionality and Upgrades
Invistics used to have the best practice workflow for using their products, but then some people...
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Other Observations & Comments
Some of the things that the vendor told us that the system was ready to do out of the box weren't...
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Interfacing and Integration
The product takes other systems and puts them all together.
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Relationship
If the vendor knows that something is wrong, then they will let us know. They are proactive. I can...
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Lessons Learned
If someone else were interested in Flowlytics, I would tell them to look at what else is out there...
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Functionality and Upgrades
The product is constantly being updated, and with new reports, the weight of a high-risk transaction...
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Service and Support
The vendor goes out of their way to make sure changes that are needed are made pretty quickly. For...
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Service and Support
I really like working with Invistics. They listen to and are willing to accommodate their clients. I...
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ROI / Cost
Invistics is covering all the bases when it comes to nursing. Flowlytics has definitely saved me...
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Functionality and Upgrades
Flowlytics has really helped us with practice issues. Something that was lacking before was the...
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Functionality and Upgrades
I like that the machine learning model changes based on input from other sites using the software....
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Functionality and Upgrades
The product is able to monitor anesthesia carts, wholesaler shipments arriving at the hospital, and...
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Sales and Contracting
Invistics doesn’t keep all their promises. The promises they made before we signed on were different...
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Technology
I rated Invistics the lowest on the user-friendly aspect because I think somebody walking into...
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Implementation and Training
I would love the implementation process to be a bit more streamlined. The crosswalk step can take...
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Functionality and Upgrades
The only struggle that we have had with Flowlytics is that we have not been receiving real-time...
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Service and Support
Most of what I want is on the vendor’s road map, so I hope those things come into play soon....
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Functionality and Upgrades
The vendor could improve the product by streamlining things so that it is easier to resolve or...
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Other Observations & Comments
Compared to other vendors, Invistics is doing a pretty good job. They are doing what needs to be...
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Functionality and Upgrades
I have seen demos for other products, and I have hands-on experience with others that are more...
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Service and Support
Invistics’ customer service is one of the things that I like the most. It is one of their major...
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ROI / Cost
With other vendors, if a customer wants to add reports or users, they will have to pay an additional...
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ROI / Cost
There are a lot of positive side effects that come with a good drug diversion program. One of the...
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Functionality and Upgrades
Flowlytics has been maturing over the last year. It is a middle-of-the-road product. For a...
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ROI / Cost
We take a lot of the data we extract out and then use another tool to create our own dashboards and...
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Relationship
We did extensive coordination with the vendor for quite some time, and we have a regular standing...
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Win/Loss - Why they were selected (by current clients)
We went with Flowlytics because at the time of our decision, what Invistics was selling would give...
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