Flowlytics
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

The product is constantly being updated, and with new reports, the weight of a high-risk transaction...

Aug 2022
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Analyst/Coordinator

Service and Support

The vendor goes out of their way to make sure changes that are needed are made pretty quickly. For...

Aug 2022
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Analyst/Coordinator

Service and Support

I really like working with Invistics. They listen to and are willing to accommodate their clients. I...

Aug 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Invistics is covering all the bases when it comes to nursing. Flowlytics has definitely saved me...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

Flowlytics has really helped us with practice issues. Something that was lacking before was the...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

I like that the machine learning model changes based on input from other sites using the software....

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

The product is able to monitor anesthesia carts, wholesaler shipments arriving at the hospital, and...

Aug 2022
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Analyst/Coordinator

Sales and Contracting

Invistics doesn’t keep all their promises. The promises they made before we signed on were different...

Aug 2022
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Analyst/Coordinator

Technology

I rated Invistics the lowest on the user-friendly aspect because I think somebody walking into...

Aug 2022
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Analyst/Coordinator

Implementation and Training

I would love the implementation process to be a bit more streamlined. The crosswalk step can take...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

The only struggle that we have had with Flowlytics is that we have not been receiving real-time...

Aug 2022
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Analyst/Coordinator

Service and Support

Most of what I want is on the vendor’s road map, so I hope those things come into play soon....

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

The vendor could improve the product by streamlining things so that it is easier to resolve or...

Aug 2022
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Analyst/Coordinator

Other Observations & Comments

Compared to other vendors, Invistics is doing a pretty good job. They are doing what needs to be...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

I have seen demos for other products, and I have hands-on experience with others that are more...

Aug 2022
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Analyst/Coordinator

Service and Support

Invistics’ customer service is one of the things that I like the most. It is one of their major...

Aug 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

With other vendors, if a customer wants to add reports or users, they will have to pay an additional...

Aug 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

There are a lot of positive side effects that come with a good drug diversion program. One of the...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

Flowlytics has been maturing over the last year. It is a middle-of-the-road product. For a...

Jun 2022
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VP/Other Executive

ROI / Cost (care and feeding)

We take a lot of the data we extract out and then use another tool to create our own dashboards and...

Jun 2022
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VP/Other Executive

Relationship

We did extensive coordination with the vendor for quite some time, and we have a regular standing...

Jun 2022
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We went with Flowlytics because at the time of our decision, what Invistics was selling would give...

Jun 2022
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Analyst/Coordinator

Service and Support

When we first went live with the product, the vendor was very helpful. They were on top of things,...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

The product's biggest help is a heavy-hitter report. The system monitors all our staff usage and...

Mar 2022
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Manager

ROI / Cost (care and feeding)

The solution has freed up our time because it does what we did manually before. We can repurpose our...

Feb 2022
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Manager

Implementation and Training

One of the barriers we have with Invistics is their training process. We are used to other vendors...

Feb 2022
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Manager

Relationship

We are satisfied with the software, but we aren't ecstatic about it. It does most of what the vendor...

Feb 2022
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Manager

Functionality and Upgrades

We struggle with the system’s ease of use. The software is very much like a spreadsheet or an...

Feb 2022
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Manager

Service and Support

Invistics has been pretty good about developing the software based on our feedback. They have been...

Feb 2022
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Manager

Service and Support

The vendor’s phone support is good, but the web support is a little lacking. Our implementation...

Feb 2022
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Manager

Functionality and Upgrades

The software is trickier to learn than it should be. The reason for that is a combination of the...

Feb 2022
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Director

Relationship

Because there were some overpromising and underdelivering last year, we got together with Invistics...

Feb 2022
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Director

Service and Support

When I look at diversion software, I divide things into categories: nursing, anesthesia workflow,...

Feb 2022
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Director

Functionality and Upgrades

We have been frustrated with the pharmacy workflows in Flowlytics. I have tried to provide some...

Feb 2022
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Director

Implementation and Training

Previously, Invistics had a user manual that provided recommendations on how to systematically use...

Feb 2022
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Director

ROI / Cost (care and feeding)

Invistics has been able to completely automate our purchasing review process. That is a great...

Feb 2022
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Director

Service and Support

We have a regular call with Invistics. We have been struggling since we lost our developer. I had...

Feb 2022
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Director

Relationship

Invistics has continued to advance where they want to take the product, but when we have noted...

Feb 2022
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Director

Functionality and Upgrades

Our organization is pretty unique, and we have a lot of moving parts and pieces. In the beginning,...

Jan 2022
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Director

Implementation and Training

Our trainer from Invistics was very knowledgeable and easy to understand. The training we received...

Jan 2022
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Director

Relationship

I don't get the impression that Invistics knows that we need to look at our internal system and see...

Jan 2022
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Director

Functionality and Upgrades

There have been times when Invistics has done an upgrade, and it has broken something that we had...

Jan 2022
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Director

Functionality and Upgrades

Flowlytics does what it is supposed to do. It sends alerts for the different categories that we...

Jan 2022
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Director

Other Observations & Comments

I haven't seen any new technology come from Invistics. If they have something in the pipeline, I am...

Jan 2022
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Director

Implementation and Training

From a training perspective, Invistics previously hadn’t really designed a workflow. From their user...

Jan 2022
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Manager

Functionality and Upgrades

Invistics doesn't keep all their promises. The functionality that Invistics presented doesn't 100%...

Jan 2022
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(0)
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Manager

Functionality and Upgrades

When Flowlytics works, I am very impressed with it. Invistics updates their feeds daily. If we are...

Jan 2022
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Manager

Service and Support

Invistics is very responsive to our requests for new functionality. Invistics’ mission certainly...

Jan 2022
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Manager

Relationship

Sometimes, upgrades and fixes are automatically done in production as opposed to being tested things...

Jan 2022
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Manager

Relationship

We have regular calls with a member of Invistics’ C-suite to ensure that we are making progress on...

Jan 2022
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Manager

ROI / Cost (care and feeding)

Invistics’ services are quite expensive, and we have to budget for them. We only have one active...

Jan 2022
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Manager

Lessons Learned

It would have been helpful to know the amount of commitment Flowlytics would require to get up and...

Jan 2022
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