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IQVIA Hospital Information System (Arcus Air) (Global) Commentary
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Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
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User Commentary

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Director

Relationship

IQVIA's biggest strength is their presence in the region and their good customer base.

Aug 2024
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(0)
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Director

Product

What I like the most about the product is that it is customizable.

Aug 2024
||
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Director

Relationship, Product

The vendor has an opportunity to improve their supply chain management and finance modules. They...

Aug 2024
||
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Director

Relationship

IQVIA needs to accommodate ad hoc customizations needed for regional regulations. For that, they...

Aug 2024
||
(0)
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Physician

Product

The product's strength is the ease of viewing and the ability to navigate between all the services....

Aug 2024
||
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Physician

Relationship, Product

There is room for improvement with the statistics and analytics in the product. The vendor could...

Aug 2024
||
(0)
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Manager

Loyalty, Relationship

One way that the vendor could improve is by having direct support from the company and higher...

Aug 2024
||
(0)
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Manager

Relationship

The vendor's strengths are their follow-ups and updates.

Aug 2024
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Manager

Product

What I like the most about the product is having all the data, services, and electronic forms in one...

Aug 2024
||
(0)
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Director

Product

IQVIA Hospital Information System meets all our requirements, and globally, it is okay. The system...

Aug 2024
||
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Director

Loyalty, Product

As far as local needs go, we are using some other platforms, and if there is an internet connection,...

Aug 2024
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Director

Product

IQVIA Hospital Information System is not yet connected to our PACS, but the option does exist. We...

Aug 2024
||
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Director

Relationship

IQVIA does keep all their promises, but they sometimes just take some time regarding support....

Aug 2024
||
(0)
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Director

Culture, Operations

During the go-live and the first few months, the training was good. Even in the training phase, we...

Aug 2024
||
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Director

Product

IQVIA Hospital Information System is stable but sometimes crashes. We just need to reopen the...

Aug 2024
||
(0)
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Director

Product

IQVIA Hospital Information System could be improved by making roles that integrate all the...

Aug 2024
||
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Director

Relationship

We open tickets, and within a few days, the vendor has answers for us or tells us they have to...

Aug 2024
||
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Manager

Value

IQVIA's biggest strength is that they avoid charging additional fees.

Aug 2024
||
(0)
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Manager

Relationship

One change that IQVIA could make to improve our experience would be speeding up product enhancements...

Aug 2024
||
(0)
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Manager

Product

One of IQVIA's biggest opportunities for improvement would be increased site visits. I think they...

Aug 2024
||
(0)
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Manager

Relationship

To improve our experience as a customer, IQVIA should summarize and consolidate ticket requests....

Aug 2024
||
(0)
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Manager

Relationship

IQVIA is a vendor with a lot of strengths. They are professionals who are sincere and dedicated to...

Aug 2024
||
(0)
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CEO/President

Relationship

We have a very good alignment with IQVIA in our relationship and in how we approach our agreement.

Aug 2024
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(0)
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CEO/President

Product

IQVIA Hospital Information System is more flexible in meeting our country-specific workflows and...

Aug 2024
||
(0)
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Manager

Relationship

The support we are getting from the IQVIA team is good because whenever there are issues or a change...

Aug 2024
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(0)
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Manager

Product

The vendor has met almost all our local needs. The vendor can improve their reporting part because...

Aug 2024
||
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Manager

Product

The revenue statistics need to improve. The billing total time is fine. I would recommend that the...

Aug 2024
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Manager

Operations

We don't receive so much training. My expectation about training is if the vendor is putting out any...

Aug 2024
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(0)
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Manager

Operations

We get implementations as per the requirement. The vendor doesn’t give new upgrades. The new...

Aug 2024
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(0)
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Manager

Product

The vendor could improve the doctors' app. The vendor is doing the patient mobile app. They have...

Aug 2024
||
(0)
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Manager

Product

IQVIA is quite good. We have been using their systems for the last few years. And our users,...

Aug 2024
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Director

Product

The biggest opportunities for improvement would be to have three-way matching for noninventory items...

Aug 2024
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Director

Relationship, Value

My experience as a customer would be improved if we got a free upgrade to a newer version to enjoy...

Aug 2024
||
(0)
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Director

Relationship, Product

IQVIA's biggest strength is that we can get a response within 4 hours.

Aug 2024
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(0)
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VP/Other Executive

Relationship, Operations

My concern always is IQVIA’s project manager. I am not satisfied with the project manager because of...

Aug 2024
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VP/Other Executive

Relationship, Product

In terms of localization, IQVIA can really research more, especially on the local governance side,...

Aug 2024
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(0)
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Director

Relationship

The relationship is the biggest strength of IQVIA. They understand our requirements. They mostly...

Jan 2024
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Manager

Product

Arcus Air HIS feels like a beta product that is not fully thought out and that is lacking in main functionalities....

Dec 2023
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(0)
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CEO/President

Relationship

With Arcus Air HIS, there is very little proactive support. We initiate everything ourselves.

Dec 2023
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(0)
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CEO/President

Relationship, Product

IQVIA is now using cloud technology a lot, and we like that. Arcus Air HIS is working very well.

Dec 2023
||
(0)
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Director

Product, Value

There is a screen in Arcus Air HIS for when we give a patient medication, and we can view the screen...

Nov 2023
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(0)
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Director

Relationship, Product

Support and innovation are the biggest strengths of IQVIA. Our doctors have found Arcus Air HIS...

Nov 2023
||
(0)
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Director

Relationship

Lately, IQVIA’s support team has not been very prompt, and I have had to repeat my requests many...

Nov 2023
||
(0)
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Director

Product

An improvement we would like to see from IQVIA would be a change to the graph of one of the charts...

Nov 2023
||
(0)
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Director

Relationship, Product

Some things are working okay with Arcus Air HIS, and with other things, we need to talk to IQVIA...

Nov 2023
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(0)
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VP/Other Executive

Relationship

I would like better turnaround times and better SLAs in terms of support from IQVIA. Sometimes, it...

Nov 2023
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(0)
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VP/Other Executive

Relationship, Value

When I raise problems to IQVIA, they are responsive and get things done on a fast scale. Also, we...

Nov 2023
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(0)
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VP/Other Executive

Relationship

In terms of keeping their promises, IQVIA is above average. However, there are some things that they...

Nov 2023
||
(0)
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VP/Other Executive

Product, Value

IQVIA’s default factor is to charge for every request and change that they see.

Nov 2023
||
(0)
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VP/Other Executive

Operations

Our implementation was done remotely, and I wish that IQVIA had been more physically present because...

Nov 2023
||
(0)
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VP/Other Executive

Product

Most doctors found the interface in Arcus Air HIS a bit full when trying to translate it to their...

Nov 2023
||
(0)
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VP/Other Executive

Product

We can’t really maximize the benefits with Arcus Air HIS that we initially predicted because of...

Nov 2023
||
(0)
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VP/Other Executive

Value

If IQVIA were to pursue a one-size-fits-all approach, they would have to be open to some localized...

Nov 2023
||
(0)
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Manager

Relationship

IQVIA responds after we create tickets, and they respond in maybe an hour or two just to give us a...

Oct 2023
||
(0)
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Manager

Product

I wish IQVIA could do more to the product to enhance it for telemedicine and then provide an avenue...

Oct 2023
||
(0)
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CMO

Product

With IQVIA, things are now better than before in many ways. We are always trying to make...

Oct 2023
||
(0)
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CMO

Operations

The vendor’s training was a very bad experience. The trainer was very bad, and the training was not...

Oct 2023
||
(0)
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CMO

Relationship

We got some problems fixed with the product, but some problems haven't been fixed. Some of the...

Oct 2023
||
(0)
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Manager

Relationship

The vendor's biggest strength is their support. The biggest area we would like the vendor to improve...

Oct 2023
||
(0)
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Director

Product

When we receive new medications and add them to our list, they aren't identified in the system. We...

Oct 2023
||
(0)
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Director

Product, Value

After we applied the program, we were surprised by what it gave us, and we felt good about it. Now,...

Oct 2023
||
(0)
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Director

Product

Some of the challenges we have faced with the system include the quantities of medications. The...

Oct 2023
||
(0)
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Manager

Product

I don't think that the platform needs improvements, but it might be nice if the vendor were to add...

Oct 2023
||
(0)
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Manager

Relationship

IQVIA keeps their promises 100%. They work with us and support us. But in the last few months, the...

Oct 2023
||
(0)
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Manager

Relationship, Product

Arcus Air HIS is excellent for us. It is an easy and comprehensive system.

Oct 2023
||
(0)
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Manager

Operations, Product

The best thing about Arcus Air HIS is its flexibility. It isn't complicated like other systems that...

Oct 2023
||
(0)
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Director

Product

One of the best things about Arcus Air HIS is that the system is always being developed and...

Oct 2023
||
(0)
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Manager

Loyalty, Product

The product is configured to our lab devices. That will allow results to automatically go to the...

Oct 2023
||
(0)
 Thank you  Helpful

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Manager

Operations, Product

All of our physicians are satisfied with the system. It is easy to train people on the system and...

Oct 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship

IQVIA's support is great. We have support for each of our organizations, and the vendor supports us...

Oct 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship

Arcus Air HIS is a good and flexible system. The vendor's support team is good, and they help us...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Arcus Air HIS is very robust, and on the clinical side, it is one of the top products in the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

At the time of the implementation, IQVIA was very supportive. And now that we are using the system...

Oct 2023
||
(0)
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Director

Product

The existing Arcus Air HIS dashboard is not what we were expecting. The system needs to improve...

Oct 2023
||
(0)
 Thank you  Helpful

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Director

Relationship, Product

IQVIA should improve the quality of software development and do more quality assurance before...

Oct 2023
||
(0)
 Thank you  Helpful

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Director

Relationship, Product

Arcus Air HIS meets most of our needs for most clinical and financial modules. However, it meets...

Oct 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship, Product

IQVIA could help improve users' understanding of requirements.

Oct 2023
||
(0)
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Manager

Relationship, Product

IQVIA should analyze modules that are associated with healthcare but are outside their HIS. They...

Oct 2023
||
(0)
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Manager

Relationship

Digitization is a core of many organizations nowadays, so IQVIA should ensure the quality of their...

Oct 2023
||
(0)
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Manager

Product

The system meets most of our needs for multiple clinical modules. However, it only meets some of our...

Oct 2023
||
(0)
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Director

Relationship, Value

IQVIA could improve the user experience to save time and increase productivity.

Oct 2023
||
(0)
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