IQVIA Hospital Information System (Arcus Air) (Global) Commentary
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Subject Expert
Everton Santos
VP of Engagement
Commentary Summary
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User Commentary
Relationship
IQVIA's biggest strength is their presence in the region and their good customer base.
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Product
What I like the most about the product is that it is customizable.
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Relationship, Product
The vendor has an opportunity to improve their supply chain management and finance modules. They...
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Relationship
IQVIA needs to accommodate ad hoc customizations needed for regional regulations. For that, they...
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Product
The product's strength is the ease of viewing and the ability to navigate between all the services....
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Relationship, Product
There is room for improvement with the statistics and analytics in the product. The vendor could...
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Loyalty, Relationship
One way that the vendor could improve is by having direct support from the company and higher...
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Relationship
The vendor's strengths are their follow-ups and updates.
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Product
What I like the most about the product is having all the data, services, and electronic forms in one...
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Product
IQVIA Hospital Information System meets all our requirements, and globally, it is okay. The system...
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Loyalty, Product
As far as local needs go, we are using some other platforms, and if there is an internet connection,...
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Product
IQVIA Hospital Information System is not yet connected to our PACS, but the option does exist. We...
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Relationship
IQVIA does keep all their promises, but they sometimes just take some time regarding support....
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Culture, Operations
During the go-live and the first few months, the training was good. Even in the training phase, we...
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Product
IQVIA Hospital Information System is stable but sometimes crashes. We just need to reopen the...
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Product
IQVIA Hospital Information System could be improved by making roles that integrate all the...
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Relationship
We open tickets, and within a few days, the vendor has answers for us or tells us they have to...
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Value
IQVIA's biggest strength is that they avoid charging additional fees.
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Relationship
One change that IQVIA could make to improve our experience would be speeding up product enhancements...
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Product
One of IQVIA's biggest opportunities for improvement would be increased site visits. I think they...
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Relationship
To improve our experience as a customer, IQVIA should summarize and consolidate ticket requests....
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Relationship
IQVIA is a vendor with a lot of strengths. They are professionals who are sincere and dedicated to...
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Relationship
We have a very good alignment with IQVIA in our relationship and in how we approach our agreement.
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Product
IQVIA Hospital Information System is more flexible in meeting our country-specific workflows and...
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Relationship
The support we are getting from the IQVIA team is good because whenever there are issues or a change...
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Product
The vendor has met almost all our local needs. The vendor can improve their reporting part because...
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Product
The revenue statistics need to improve. The billing total time is fine. I would recommend that the...
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Operations
We don't receive so much training. My expectation about training is if the vendor is putting out any...
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Operations
We get implementations as per the requirement. The vendor doesn’t give new upgrades. The new...
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Product
The vendor could improve the doctors' app. The vendor is doing the patient mobile app. They have...
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Product
IQVIA is quite good. We have been using their systems for the last few years. And our users,...
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Product
The biggest opportunities for improvement would be to have three-way matching for noninventory items...
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Relationship, Value
My experience as a customer would be improved if we got a free upgrade to a newer version to enjoy...
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Relationship, Product
IQVIA's biggest strength is that we can get a response within 4 hours.
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Relationship, Operations
My concern always is IQVIA’s project manager. I am not satisfied with the project manager because of...
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Relationship, Product
In terms of localization, IQVIA can really research more, especially on the local governance side,...
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Relationship
The relationship is the biggest strength of IQVIA. They understand our requirements. They mostly...
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Product
Arcus Air HIS feels like a beta product that is not fully thought out and that is lacking in main functionalities....
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