Kemberton Healthcare Services, LLC Complex Claims Services
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship
We have the firm’s higher leadership on our phone calls, and they are very accessible by email. They...
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Relationship
Sometimes, we have to ask Kemberton for information instead of them just bringing it to us. I want...
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Other Observations
The firm’s staff members and knowledge are very good, but there is still room for improvement. With...
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Project Results
The firm always has a game plan in place. They outline exactly what they are going to do and how...
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Other Observations
There is still room for the firm to improve with the aging of claims, which is always a thorn in our...
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People and Knowledge
I would definitely recommend Kemberton’s services because they specialize in the services they...
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Tools and Methodology
Kemberton Healthcare Services is not strong at all. We are not pleased with the firm. Kemberton...
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Future Outlook
In a year's time, I hope that Kemberton Healthcare Services isn’t our vendor anymore.
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Relationship
Kemberton Healthcare Services has been quite disappointing over the past couple of years in that...
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Relationship
We have great contact with Kemberton Healthcare Services' support people and all levels of the team...
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People and Knowledge
Kemberton Healthcare Services' staff is just easy to work with, and the quality of what we are...
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Lessons Learned
The implementation was not easy. It involved a lot of abstracts, files, and system notes coming back...
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Project Results
For the accounts that Kemberton Healthcare Services worked for us, they were fairly decent at...
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Relationship
Our contact changed several times after we went live, so it was difficult to figure out who to send...
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ROI and Cost
I would probably use Kemberton Healthcare Services again. The rate was decent, and there were no...
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Project Results
We have seen a better financial return with the firm because they know exactly how to go about...
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People and Knowledge
We have had some rough patches with the firm and issues with phone calls being answered when...
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Relationship
We have seen some turnover in our dedicated account manager from the firm. We do have an account...
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Tools and Methodology
The firm needs to make sure they pay attention to filing deadlines so that we don’t miss them.
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People and Knowledge
We weren’t doing what the firm does very well internally, but the firm does it well. They are very knowledgeable....
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Win/Loss - Why they were selected (by current clients)
The firm was previously doing a very limited engagement for us. I had worked with Kemberton...
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Project Results
The firm's communication and responsiveness are very good. The implementation was mostly on our...
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Other Observations
The only improvement for the firm I can think of is with a reconciliation file going back and forth....
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Tools and Methodology
Kemberton Healthcare Services is meeting our needs pretty well. We had some issues based on the...
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Project Results
When we work with complex claims, there is a very difficult line to cross. Because we are dealing...
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Tools and Methodology
Overall, Kemberton Healthcare Services does pretty well. They meet our expectations all the time,...
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People and Knowledge
We have a good relationship with the firm. We have a project manager, and we have a strong...
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