Kemberton Healthcare Services, LLC Complex Claims Services
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Subject Expert
Mollie Hunt
Research Director
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We have great contact with Kemberton Healthcare Services' support people and all levels of the team...
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Kemberton Healthcare Services' staff is just easy to work with, and the quality of what we are...
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The implementation was not easy. It involved a lot of abstracts, files, and system notes coming back...
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For the accounts that Kemberton Healthcare Services worked for us, they were fairly decent at...
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Our contact changed several times after we went live, so it was difficult to figure out who to send...
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I would probably use Kemberton Healthcare Services again. The rate was decent, and there were no...
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We have seen a better financial return with the firm because they know exactly how to go about...
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We have had some rough patches with the firm and issues with phone calls being answered when...
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We have seen some turnover in our dedicated account manager from the firm. We do have an account...
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The firm needs to make sure they pay attention to filing deadlines so that we don’t miss them.
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We weren’t doing what the firm does very well internally, but the firm does it well. They are very knowledgeable....
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The firm was previously doing a very limited engagement for us. I had worked with Kemberton...
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The firm's communication and responsiveness are very good. The implementation was mostly on our...
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The only improvement for the firm I can think of is with a reconciliation file going back and forth....
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Kemberton Healthcare Services is meeting our needs pretty well. We had some issues based on the...
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When we work with complex claims, there is a very difficult line to cross. Because we are dealing...
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Overall, Kemberton Healthcare Services does pretty well. They meet our expectations all the time,...
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We have a good relationship with the firm. We have a project manager, and we have a strong...
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Kemberton Healthcare Services' support is quite good. I am not sure that we have had any contacts...
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I am disappointed in Kemberton Healthcare Services' recoveries and the length of time that it has...
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Kemberton Healthcare Services is a longstanding partner with us. We have held onto them because of...
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I have to push Kemberton Healthcare Services to provide benchmarks, and I don't think I should have...
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The firm's performance is very poor. They don’t work claims in a timely manner. We have to write off...
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Going forward, I hope we will change firms. Every payer has timely filing criteria, and the firm...
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The firm charges us for everything, and they never exceed expectations. We have a sales...
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Kemberton Healthcare Services has improved at an account level. A lot of times, I don't get too...
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Kemberton Healthcare Services' quality has declined. They have had a lot of staff turnover, and even...
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We had an agreement with the firm, but I sometimes had to go back and adjust the contract if I felt...
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In the beginning, when the firm was new to us and was helping us out, they met our expectations....
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We have dealt with Kemberton Healthcare Services for a while, and recently, they may have gotten all...
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We have definitely seen an increase in revenue since using Kemberton Healthcare Services. We...
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Kemberton Healthcare Services is very professional. We don’t ever have any patient complaints about...
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We like Kemberton Healthcare Services' monthly reports. They give us an actual graph and detail on...
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Kemberton Healthcare Services has a system and workflow in place that makes it difficult for things...
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Kemberton Healthcare Services has good customer service and is an overall good firm. We are happy...
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When we want to make some changes to our agreement, the firm has been good about negotiating with us...
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The firm is very good at giving feedback. Sometimes other firms shy away from telling us how to...
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Since we went with Kemberton Healthcare Services, there have been some transitions in staffing. We...
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Having Kemberton Healthcare Services working our claims has been better than us trying to do claims...
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Kemberton Healthcare Services might have good strategic vision, but they have trouble carrying it...
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One of the reasons we had issues is that there has been a transition in staffing. The situation...
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Kemberton Healthcare Services does well in terms of having someone higher up who frequently meets...
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I do see the firm as being forward thinking. They are trying to get into other avenues.
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Kemberton Healthcare Services has a niche market. When they get the accounts, they definitely try to...
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We have been through several account managers. Our very first manager was extremely engaged, and the...
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On the customer service side, we have had some complaints from patients saying that when they called...
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Kemberton Healthcare Services' strongest area is eligibility because they have been doing it for the...
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At one point, we didn't have enough people to dedicate to a project. Kemberton Healthcare Services...
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There is always room for improvement. Kemberton Healthcare Services is transitioning to a new...
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Kemberton Healthcare Services' staff members are quick to resolve any issues that they have had. If...
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I think that it is important to have a vendor that is a partner. Kemberton Healthcare Services...
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Kemberton Healthcare Services is an incredible partner in supporting a lot of our efforts for our...
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Strategically, Kemberton Healthcare Services is always on top of things. They had an issue with...
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When Kemberton Healthcare Services got hacked, an executive was on the phone with us weekly with...
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Depending on the claim, sometimes Kemberton Healthcare Services has got to be Rambo, and other days,...
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The firm leadership understands the payer in their market. They reach out frequently. We have...
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With any outsourcing company, sometimes it is really easy to not follow up consistently. Kemberton...
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Kemberton Healthcare Services is good, but they are not stellar. If I wanted to put 10 people on...
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Kemberton Healthcare Services has convinced me that with the new leadership, there are new things...
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Regarding strategic ability, there have been some issues in terms of the firm’s ability to adapt to...
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The people that we work with are very helpful. We have engaged with the CEO of Kemberton Healthcare...
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We have worked with Kemberton Healthcare Services for a long time. Prior to working with them, we...
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