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Commentary Summary
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User Commentary
CFO
Lessons Learned
Before working with the vendor, we did everything in-house. The resources that the vendor put out...
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Manager
Relationship
Whenever questions come up, I can just take them to our vendor representative. Then, that person...
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Manager
ROI and Cost
The vendor's integrity is amazing. We had some issues come up with some time filings, and the vendor...
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VP/Other Executive
People and Knowledge
I am a big supporter of all of the vendors we use. Sometimes, it is good for a vendor to be the best...
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VP/Other Executive
Relationship
Kemberton Healthcare Services is a proven vendor. They assist us. When it comes to customer service,...
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VP/Other Executive
Relationship
Kemberton Healthcare Services has been very responsive. We have had multiple senior meetings with...
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Manager
Future Outlook
We have decided to move away from Kemberton Healthcare Services. A lot of things led to that...
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Manager
Tools and Methodology
Kemberton Healthcare Services is still working through changes since their acquisition. We were...
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Manager
Relationship
The vendor’s executive involvement is great. We have monthly and quarterly calls. The vendor’s upper...
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Manager
Tools and Methodology
The vendor could do a little bit better with helping us receive our money’s worth. They could...
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Manager
Relationship
Our main representatives are great. Their interaction with us is very quick; there is a quick...
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Manager
Other Observations
The vendor’s collection on high-dollar accounts is pretty good because they are commission driven,...
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Manager
Tools and Methodology
The vendor could improve their timeliness on turnaround times in terms of processing claims and...
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Director
Tools and Methodology
The vendor works better in the commercial space than in other spaces, and they are an extremely good...
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Director
Other Observations
The vendor has gone through some ownership and representative changes. I don’t know that those are...
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Manager
Tools and Methodology
The vendor has recently undergone a couple of management changes and things like that. Our current...
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Manager
Tools and Methodology
I think Kemberton Healthcare Services is like any other vendor; they charge for the work they put...
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Manager
Tools and Methodology
The vendor did not exceed expectations. The vendor provided the service, but we have had a bit of a...
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Manager
Other Observations
We are working on so many things right now that I don’t know whether we would purchase services from...
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Director
Relationship
The biggest issue is the executive involvement. I would like to see a little more transparency...
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Director
People and Knowledge
There is one person from the firm who has been nice to us. We have one strong point of contact, and...
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Director
Relationship
The Kemberton Healthcare Services people that I have dealt with are the reason that I would work...
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Director
Relationship
Before the vendor was sold, I would have rated the executive involvement higher. The executives were...
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Director
Relationship
We have consistently stayed with the vendor because they provide really great customer service to us....
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Director
Relationship
The vendor excels at client support. The representatives that we have are reliable and knowledgeable....
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Director
Tools and Methodology
The vendor is slow to execute new processes, and they require unrealistic system access. However,...
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Director
Other Observations
The vendor has some accountability gaps. That affects us through delays in account return for...
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Director
People and Knowledge
Kemberton Healthcare Services really knows their stuff in regard to motor vehicle accidents and...
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Manager
Tools and Methodology
In the beginning, the quality of Kemberton Healthcare Services' staff was good, but the final...
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Manager
ROI and Cost
We do get nickel-and-dimed by Kemberton Healthcare Services. One of our invoices was completely...
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Manager
Tools and Methodology
When we were in the setup phase, Kemberton Healthcare Services was very thorough. They answered the...
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Manager
Lessons Learned
If a peer has a big workload that he or she needs to handle so that he or she can focus on more...
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Manager
Relationship
Kemberton Healthcare Services is a new and growing company. They are receptive to any feedback that...
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Manager
Project Results
From a clinical standpoint, Kemberton Healthcare Services addresses claims adequately. From a...
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Manager
Other Observations
We talk to Kemberton Healthcare Services on an as-needed basis. I have regular meetings with them...
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Manager
ROI and Cost
Kemberton Healthcare Services doesn't nickel-and-dime us. Anytime that I question something on my...
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Director
Project Results
Things with Kemberton Healthcare Services, LLC have been going pretty well so far. The vendor seems...
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Director
Project Results
The reimbursement Kemberton Healthcare Services, LLC is collecting has been a lot higher than we...
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Director
Tools and Methodology
Kemberton Healthcare Services, LLC seems pretty competent. If we need exhaust letters from the...
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Director
People and Knowledge
Sometimes Kemberton Healthcare Services, LLC's support response times are not as quick as we would...
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Director
Project Results
Kemberton Healthcare Services, LLC has provided us with additional diagnoses. There were some...
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Director
Relationship
Kemberton Healthcare Services, LLC is good at executing projects but is sometimes not as responsive...
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Director
ROI and Cost
Kemberton Healthcare Services, LLC has given us pretty decent rates. The vendor is also reasonable...
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Director
Relationship
I would not say that Kemberton Healthcare Services, LLC exceeds my expectations. The vendor doesn't...
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Director
Other Observations
I have been kind of lukewarm with Kemberton Healthcare Services, LLC. They do a decent enough job. I...
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Manager
Relationship
Kemberton Healthcare Services, LLC doesn’t follow timely filing guidelines. When the vendor gets...
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Manager
Relationship
When we express our concerns to Kemberton Healthcare Services, LLC, they tell us that they will look...
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Manager
Other Observations
We aren’t nickel-and-dimed by Kemberton Healthcare Services, LLC. They don’t charge us very much,...
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Manager
Other Observations
Kemberton Healthcare Services, LLC's executives show up for us. They are very professional and nice,...
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Director
Relationship
Professional Receivables Network was acquired by Kemberton Healthcare Services, LLC and hasn't...
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Director
Tools and Methodology
In the area of revenue cycle, there are tons of vendors that help support us on a day-to-day basis....
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Director
Tools and Methodology
I would love to get the same amount in collections from claims every single month, but I recognize...
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Director
Project Results
Kemberton Healthcare Services usually just works the claims; I don’t even look at them too much. If...
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Director
Win/Loss - Why they were selected (by current clients)
I had another company that was just not cutting the bill, so Kemberton Healthcare Services happened...
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Director
Tools and Methodology
Kemberton Healthcare Services is doing as well as they can. We don’t expect miracles, but they do a...
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Director
Tools and Methodology
We had to send a lot of information to the previous company that we worked with, but Kemberton...
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Director
People and Knowledge
Kemberton Healthcare Services, LLC is involved, and their executives are involved in some of our...
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Director
Project Results
I definitely would recommend Kemberton Healthcare Services, LLC. We are very pleased with them. Any...
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Director
People and Knowledge
We work with another vendor who does work similar to Kemberton Healthcare Services, LLC's work, and...
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Director
Project Results
Kemberton Healthcare Services is a pretty good vendor for complex claims services. We want a vendor...
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Director
Tools and Methodology
Kemberton Healthcare Services does a good job with the work we give them. They could improve some of...
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Director
Project Results
I would work with Kemberton Healthcare Services again. They do a pretty good job of exceeding...
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Director
Relationship
I haven’t met any of Kemberton Healthcare Services's executives. But my partnership with the vendor...
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VP/Other Executive
Tools and Methodology
As part of my onboarding at this organization, I evaluated all the vendors, including Kemberton...
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VP/Other Executive
ROI and Cost
When we have asked the vendor for things and have expanded the scope to include clinical denials,...
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VP/Other Executive
Other Observations
The relationship we have with the account executive is very important. As far as improvements go, I...
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Manager
Other Observations
The work we do is so complex; we have so many different types of billing. There are some things we...
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Manager
Tools and Methodology
Kemberton Healthcare Services, LLC has plans for the future, and I do think those plans look very...
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Manager
Tools and Methodology
I deal with only one person from Kemberton Healthcare Services, LLC, and that person is our project...
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Manager
Relationship
Kemberton Healthcare Services, LLC is pretty good in terms of executive involvement. Anytime that...
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Manager
Tools and Methodology
I have questioned Kemberton Healthcare Services, LLC about certain things, and instead of...
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Manager
ROI and Cost
Kemberton Healthcare Services, LLC does charge for every little thing. However, if I question...
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Manager
Tools and Methodology
The thing Kemberton Healthcare Services, LLC needs to work on is their communication. The vendor's...
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