Kemberton Healthcare Services, LLC Complex Claims Services
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Mollie Hunt
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Director

We have great contact with Kemberton Healthcare Services' support people and all levels of the team...

May 2022
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Director

Kemberton Healthcare Services' staff is just easy to work with, and the quality of what we are...

May 2022
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Manager

The implementation was not easy. It involved a lot of abstracts, files, and system notes coming back...

Apr 2022
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Manager

For the accounts that Kemberton Healthcare Services worked for us, they were fairly decent at...

Apr 2022
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Manager

Our contact changed several times after we went live, so it was difficult to figure out who to send...

Apr 2022
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Manager

I would probably use Kemberton Healthcare Services again. The rate was decent, and there were no...

Apr 2022
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VP/Other Executive

We have seen a better financial return with the firm because they know exactly how to go about...

Apr 2022
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VP/Other Executive

We have had some rough patches with the firm and issues with phone calls being answered when...

Apr 2022
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VP/Other Executive

We have seen some turnover in our dedicated account manager from the firm. We do have an account...

Apr 2022
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VP/Other Executive

The firm needs to make sure they pay attention to filing deadlines so that we don’t miss them.

Apr 2022
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VP/Other Executive

We weren’t doing what the firm does very well internally, but the firm does it well. They are very knowledgeable....

Apr 2022
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VP/Other Executive

The firm was previously doing a very limited engagement for us. I had worked with Kemberton...

Apr 2022
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VP/Other Executive

The firm's communication and responsiveness are very good. The implementation was mostly on our...

Apr 2022
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VP/Other Executive

The only improvement for the firm I can think of is with a reconciliation file going back and forth....

Apr 2022
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Analyst/Coordinator

Kemberton Healthcare Services is meeting our needs pretty well. We had some issues based on the...

Apr 2022
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Analyst/Coordinator

When we work with complex claims, there is a very difficult line to cross. Because we are dealing...

Apr 2022
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Manager

Overall, Kemberton Healthcare Services does pretty well. They meet our expectations all the time,...

Apr 2022
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Manager

We have a good relationship with the firm. We have a project manager, and we have a strong...

Apr 2022
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VP/Other Executive

Kemberton Healthcare Services' support is quite good. I am not sure that we have had any contacts...

Apr 2022
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VP/Other Executive

I am disappointed in Kemberton Healthcare Services' recoveries and the length of time that it has...

Apr 2022
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VP/Other Executive

Kemberton Healthcare Services is a longstanding partner with us. We have held onto them because of...

Mar 2022
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VP/Other Executive

I have to push Kemberton Healthcare Services to provide benchmarks, and I don't think I should have...

Mar 2022
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Manager

The firm's performance is very poor. They don’t work claims in a timely manner. We have to write off...

Mar 2022
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Manager

Going forward, I hope we will change firms. Every payer has timely filing criteria, and the firm...

Mar 2022
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Manager

The firm charges us for everything, and they never exceed expectations. We have a sales...

Mar 2022
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VP/Other Executive

Kemberton Healthcare Services has improved at an account level. A lot of times, I don't get too...

Jan 2022
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Manager

Kemberton Healthcare Services' quality has declined. They have had a lot of staff turnover, and even...

Nov 2021
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Manager

We had an agreement with the firm, but I sometimes had to go back and adjust the contract if I felt...

Nov 2021
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Manager

In the beginning, when the firm was new to us and was helping us out, they met our expectations....

Nov 2021
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Analyst/Coordinator

We have dealt with Kemberton Healthcare Services for a while, and recently, they may have gotten all...

Nov 2021
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Analyst/Coordinator

We have definitely seen an increase in revenue since using Kemberton Healthcare Services. We...

Nov 2021
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Analyst/Coordinator

Kemberton Healthcare Services is very professional. We don’t ever have any patient complaints about...

Nov 2021
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Analyst/Coordinator

We like Kemberton Healthcare Services' monthly reports. They give us an actual graph and detail on...

Nov 2021
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Analyst/Coordinator

Kemberton Healthcare Services has a system and workflow in place that makes it difficult for things...

Nov 2021
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Director

Kemberton Healthcare Services has good customer service and is an overall good firm. We are happy...

Oct 2021
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Director

When we want to make some changes to our agreement, the firm has been good about negotiating with us...

Oct 2021
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Director

The firm is very good at giving feedback. Sometimes other firms shy away from telling us how to...

Oct 2021
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Director

Since we went with Kemberton Healthcare Services, there have been some transitions in staffing. We...

Oct 2021
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Director

Having Kemberton Healthcare Services working our claims has been better than us trying to do claims...

Oct 2021
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Director

Kemberton Healthcare Services might have good strategic vision, but they have trouble carrying it...

Oct 2021
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Director

One of the reasons we had issues is that there has been a transition in staffing. The situation...

Oct 2021
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Director

Kemberton Healthcare Services does well in terms of having someone higher up who frequently meets...

Oct 2021
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Manager

I do see the firm as being forward thinking. They are trying to get into other avenues.

Aug 2021
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Manager

Kemberton Healthcare Services has a niche market. When they get the accounts, they definitely try to...

Aug 2021
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Manager

We have been through several account managers. Our very first manager was extremely engaged, and the...

Aug 2021
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Manager

On the customer service side, we have had some complaints from patients saying that when they called...

Aug 2021
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Director

Kemberton Healthcare Services' strongest area is eligibility because they have been doing it for the...

Aug 2021
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Director

At one point, we didn't have enough people to dedicate to a project. Kemberton Healthcare Services...

Aug 2021
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Director

There is always room for improvement. Kemberton Healthcare Services is transitioning to a new...

Aug 2021
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Director

Kemberton Healthcare Services' staff members are quick to resolve any issues that they have had. If...

Aug 2021
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Director

I think that it is important to have a vendor that is a partner. Kemberton Healthcare Services...

Aug 2021
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Director

Kemberton Healthcare Services is an incredible partner in supporting a lot of our efforts for our...

Aug 2021
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Director

Strategically, Kemberton Healthcare Services is always on top of things. They had an issue with...

Aug 2021
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Director

When Kemberton Healthcare Services got hacked, an executive was on the phone with us weekly with...

Aug 2021
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Director

Depending on the claim, sometimes Kemberton Healthcare Services has got to be Rambo, and other days,...

Aug 2021
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Director

The firm leadership understands the payer in their market. They reach out frequently. We have...

Jul 2021
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Director

With any outsourcing company, sometimes it is really easy to not follow up consistently. Kemberton...

Jul 2021
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VP/Other Executive

Kemberton Healthcare Services is good, but they are not stellar. If I wanted to put 10 people on...

Jul 2021
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VP/Other Executive

Kemberton Healthcare Services has convinced me that with the new leadership, there are new things...

Jul 2021
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VP/Other Executive

Regarding strategic ability, there have been some issues in terms of the firm’s ability to adapt to...

Jun 2021
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VP/Other Executive

The people that we work with are very helpful. We have engaged with the CEO of Kemberton Healthcare...

Jun 2021
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VP/Other Executive

We have worked with Kemberton Healthcare Services for a long time. Prior to working with them, we...

Jun 2021
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