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Kemberton Healthcare Services, LLC Complex Claims Services
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Complex Claims Services 2022: Who Delivers Consistent Results?
Complex Claims Services 2022:
Who Delivers Consistent Results?
June 2022
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User Commentary

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Manager

Tools and Methodology

Kemberton Healthcare Services is not strong at all. We are not pleased with the firm. Kemberton...

Sep 2022
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Manager

Future Outlook

In a year's time, I hope that Kemberton Healthcare Services isn’t our vendor anymore.

Sep 2022
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VP/Other Executive

Relationship

Kemberton Healthcare Services has been quite disappointing over the past couple of years in that...

Aug 2022
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Director

Relationship

We have great contact with Kemberton Healthcare Services' support people and all levels of the team...

May 2022
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Director

People and Knowledge

Kemberton Healthcare Services' staff is just easy to work with, and the quality of what we are...

May 2022
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Manager

Lessons Learned

The implementation was not easy. It involved a lot of abstracts, files, and system notes coming back...

Apr 2022
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Manager

Project Results

For the accounts that Kemberton Healthcare Services worked for us, they were fairly decent at...

Apr 2022
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Manager

Relationship

Our contact changed several times after we went live, so it was difficult to figure out who to send...

Apr 2022
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Manager

ROI and Cost

I would probably use Kemberton Healthcare Services again. The rate was decent, and there were no...

Apr 2022
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VP/Other Executive

Project Results

We have seen a better financial return with the firm because they know exactly how to go about...

Apr 2022
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VP/Other Executive

People and Knowledge

We have had some rough patches with the firm and issues with phone calls being answered when...

Apr 2022
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VP/Other Executive

Relationship

We have seen some turnover in our dedicated account manager from the firm. We do have an account...

Apr 2022
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VP/Other Executive

Tools and Methodology

The firm needs to make sure they pay attention to filing deadlines so that we don’t miss them.

Apr 2022
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VP/Other Executive

People and Knowledge

We weren’t doing what the firm does very well internally, but the firm does it well. They are very knowledgeable....

Apr 2022
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

The firm was previously doing a very limited engagement for us. I had worked with Kemberton...

Apr 2022
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VP/Other Executive

Project Results

The firm's communication and responsiveness are very good. The implementation was mostly on our...

Apr 2022
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VP/Other Executive

Other Observations

The only improvement for the firm I can think of is with a reconciliation file going back and forth....

Apr 2022
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Analyst/Coordinator

Tools and Methodology

Kemberton Healthcare Services is meeting our needs pretty well. We had some issues based on the...

Apr 2022
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Analyst/Coordinator

Project Results

When we work with complex claims, there is a very difficult line to cross. Because we are dealing...

Apr 2022
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Manager

Tools and Methodology

Overall, Kemberton Healthcare Services does pretty well. They meet our expectations all the time,...

Apr 2022
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Manager

People and Knowledge

We have a good relationship with the firm. We have a project manager, and we have a strong...

Apr 2022
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VP/Other Executive

People and Knowledge

Kemberton Healthcare Services' support is quite good. I am not sure that we have had any contacts...

Apr 2022
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VP/Other Executive

Relationship

I am disappointed in Kemberton Healthcare Services' recoveries and the length of time that it has...

Apr 2022
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VP/Other Executive

Project Results

Kemberton Healthcare Services is a longstanding partner with us. We have held onto them because of...

Mar 2022
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VP/Other Executive

Tools and Methodology

I have to push Kemberton Healthcare Services to provide benchmarks, and I don't think I should have...

Mar 2022
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Manager

Project Results

The firm's performance is very poor. They don’t work claims in a timely manner. We have to write off...

Mar 2022
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Manager

Future Outlook

Going forward, I hope we will change firms. Every payer has timely filing criteria, and the firm...

Mar 2022
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Manager

Project Results

The firm charges us for everything, and they never exceed expectations. We have a sales...

Mar 2022
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VP/Other Executive

Relationship

Kemberton Healthcare Services has improved at an account level. A lot of times, I don't get too...

Jan 2022
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Complex Claims: Craving Consolidation and Communication
05 June 20    |   Boyd Stewart and Alex McIntosh
The Complex Claims Services 2020 report aims to highlight the strengths and weaknesses of vendors in this space to give providers a better sense of where things are going in this rapidly changing area



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