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Kemberton Healthcare Services, LLC Complex Claims Services
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Mac Boyter
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KLAS Research Director - Mac Boyter
 
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Complex Claims Services 2020: Bringing Knowledge and Skills to the Claims Market
Complex Claims Services 2020:
Bringing Knowledge and Skills to the Claims Market
May 2020
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Director

Kemberton Healthcare Services has good customer service and is an overall good firm. We are happy...

Oct 2021
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Director

When we want to make some changes to our agreement, the firm has been good about negotiating with us...

Oct 2021
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Director

The firm is very good at giving feedback. Sometimes other firms shy away from telling us how to...

Oct 2021
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Director

Since we went with Kemberton Healthcare Services, there have been some transitions in staffing. We...

Oct 2021
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Director

Having Kemberton Healthcare Services working our claims has been better than us trying to do claims...

Oct 2021
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Director

Kemberton Healthcare Services might have good strategic vision, but they have trouble carrying it...

Oct 2021
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Director

One of the reasons we had issues is that there has been a transition in staffing. The situation...

Oct 2021
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Director

Kemberton Healthcare Services does well in terms of having someone higher up who frequently meets...

Oct 2021
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Manager

I do see the firm as being forward thinking. They are trying to get into other avenues.

Aug 2021
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Manager

Kemberton Healthcare Services has a niche market. When they get the accounts, they definitely try to...

Aug 2021
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Manager

We have been through several account managers. Our very first manager was extremely engaged, and the...

Aug 2021
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Manager

On the customer service side, we have had some complaints from patients saying that when they called...

Aug 2021
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Director

Kemberton Healthcare Services' strongest area is eligibility because they have been doing it for the...

Aug 2021
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Director

At one point, we didn't have enough people to dedicate to a project. Kemberton Healthcare Services...

Aug 2021
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Director

There is always room for improvement. Kemberton Healthcare Services is transitioning to a new...

Aug 2021
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Director

Kemberton Healthcare Services' staff members are quick to resolve any issues that they have had. If...

Aug 2021
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Director

I think that it is important to have a vendor that is a partner. Kemberton Healthcare Services...

Aug 2021
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Director

Kemberton Healthcare Services is an incredible partner in supporting a lot of our efforts for our...

Aug 2021
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Director

Strategically, Kemberton Healthcare Services is always on top of things. They had an issue with...

Aug 2021
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Director

When Kemberton Healthcare Services got hacked, an executive was on the phone with us weekly with...

Aug 2021
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Director

Depending on the claim, sometimes Kemberton Healthcare Services has got to be Rambo, and other days,...

Aug 2021
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Director

The firm leadership understands the payer in their market. They reach out frequently. We have...

Jul 2021
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Director

With any outsourcing company, sometimes it is really easy to not follow up consistently. Kemberton...

Jul 2021
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VP/Other Executive

Kemberton Healthcare Services is good, but they are not stellar. If I wanted to put 10 people on...

Jul 2021
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VP/Other Executive

Kemberton Healthcare Services has convinced me that with the new leadership, there are new things...

Jul 2021
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VP/Other Executive

Regarding strategic ability, there have been some issues in terms of the firm’s ability to adapt to...

Jun 2021
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VP/Other Executive

The people that we work with are very helpful. We have engaged with the CEO of Kemberton Healthcare...

Jun 2021
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VP/Other Executive

We have worked with Kemberton Healthcare Services for a long time. Prior to working with them, we...

Jun 2021
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CFO

Kemberton Healthcare Services is probably the most customer-service-oriented firm that I have ever...

May 2021
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Director

I would buy the firm's services again. When there comes a point in time that they are not doing...

Mar 2021
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Director

The firm was a smaller company. I knew the worker bees. Then the firm got bought out. On any given...

Mar 2021
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Director

We did have someone we could escalate things to, but now we are getting someone new. We have to get...

Mar 2021
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Manager

With Kemberton Healthcare Services, we have to constantly say the same thing over and over about...

Mar 2021
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(0)
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Manager

Kemberton Healthcare Services has gotten better about returning accounts because we have finally...

Mar 2021
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Manager

Now that we have a new contact person at Kemberton Healthcare Services, that person does much better...

Mar 2021
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(0)
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Manager

Kemberton Healthcare Services used to be under another name, and a new company has come in and taken...

Mar 2021
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CFO

Before working with the vendor, we did everything in-house. The resources that the vendor put out...

Jan 2021
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Manager

Whenever questions come up, I can just take them to our vendor representative. Then, that person...

Dec 2020
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Manager

The vendor's integrity is amazing. We had some issues come up with some time filings, and the vendor...

Dec 2020
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VP/Other Executive

I am a big supporter of all of the vendors we use. Sometimes, it is good for a vendor to be the best...

Dec 2020
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VP/Other Executive

Kemberton Healthcare Services is a proven vendor. They assist us. When it comes to customer service,...

Dec 2020
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VP/Other Executive

Kemberton Healthcare Services has been very responsive. We have had multiple senior meetings with...

Dec 2020
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Manager

We have decided to move away from Kemberton Healthcare Services. A lot of things led to that...

Nov 2020
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05 June 20



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