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Kemberton Healthcare Services, LLC Complex Claims Services Comments
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KLAS Research Director - Mac Boyter
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Mac Boyter

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mac.boyter@klasresearch.com

 
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User Commentary

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CFO

Lessons Learned

Before working with the vendor, we did everything in-house. The resources that the vendor put out...

Jan 2021
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Manager

Relationship

Whenever questions come up, I can just take them to our vendor representative. Then, that person...

Dec 2020
(0)
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Manager

ROI and Cost

The vendor's integrity is amazing. We had some issues come up with some time filings, and the vendor...

Dec 2020
(0)
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VP/Other Executive

People and Knowledge

I am a big supporter of all of the vendors we use. Sometimes, it is good for a vendor to be the best...

Dec 2020
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VP/Other Executive

Relationship

Kemberton Healthcare Services is a proven vendor. They assist us. When it comes to customer service,...

Dec 2020
(0)
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VP/Other Executive

Relationship

Kemberton Healthcare Services has been very responsive. We have had multiple senior meetings with...

Dec 2020
(0)
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Manager

Future Outlook

We have decided to move away from Kemberton Healthcare Services. A lot of things led to that...

Nov 2020
(0)
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Manager

Tools and Methodology

Kemberton Healthcare Services is still working through changes since their acquisition. We were...

Jul 2020
(0)
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Manager

Relationship

The vendor’s executive involvement is great. We have monthly and quarterly calls. The vendor’s upper...

Jul 2020
(0)
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Manager

Tools and Methodology

The vendor could do a little bit better with helping us receive our money’s worth. They could...

Jul 2020
(0)
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Manager

Relationship

Our main representatives are great. Their interaction with us is very quick; there is a quick...

Jul 2020
(0)
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Manager

Other Observations

The vendor’s collection on high-dollar accounts is pretty good because they are commission driven,...

Jul 2020
(0)
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Manager

Tools and Methodology

The vendor could improve their timeliness on turnaround times in terms of processing claims and...

Jul 2020
(0)
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Director

Tools and Methodology

The vendor works better in the commercial space than in other spaces, and they are an extremely good...

Jun 2020
(0)
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Director

Other Observations

The vendor has gone through some ownership and representative changes. I don’t know that those are...

Jun 2020
(0)
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Manager

Tools and Methodology

The vendor has recently undergone a couple of management changes and things like that. Our current...

Apr 2020
(0)
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Manager

Tools and Methodology

I think Kemberton Healthcare Services is like any other vendor; they charge for the work they put...

Apr 2020
(0)
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Manager

Tools and Methodology

The vendor did not exceed expectations. The vendor provided the service, but we have had a bit of a...

Apr 2020
(0)
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Manager

Other Observations

We are working on so many things right now that I don’t know whether we would purchase services from...

Apr 2020
(0)
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Director

Relationship

The biggest issue is the executive involvement. I would like to see a little more transparency...

Apr 2020
(0)
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Director

People and Knowledge

There is one person from the firm who has been nice to us. We have one strong point of contact, and...

Apr 2020
(0)
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Director

Relationship

The Kemberton Healthcare Services people that I have dealt with are the reason that I would work...

Apr 2020
(0)
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Director

Relationship

Before the vendor was sold, I would have rated the executive involvement higher. The executives were...

Apr 2020
(0)
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Director

Relationship

We have consistently stayed with the vendor because they provide really great customer service to us....

Apr 2020
(0)
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Director

Relationship

The vendor excels at client support. The representatives that we have are reliable and knowledgeable....

Apr 2020
(0)
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Director

Tools and Methodology

The vendor is slow to execute new processes, and they require unrealistic system access. However,...

Apr 2020
(0)
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Director

Other Observations

The vendor has some accountability gaps. That affects us through delays in account return for...

Apr 2020
(0)
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Director

People and Knowledge

Kemberton Healthcare Services really knows their stuff in regard to motor vehicle accidents and...

Apr 2020
(0)
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Manager

Tools and Methodology

In the beginning, the quality of Kemberton Healthcare Services' staff was good, but the final...

Feb 2020
(0)
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Manager

ROI and Cost

We do get nickel-and-dimed by Kemberton Healthcare Services. One of our invoices was completely...

Feb 2020
(0)
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Manager

Tools and Methodology

When we were in the setup phase, Kemberton Healthcare Services was very thorough. They answered the...

Feb 2020
(0)
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Manager

Lessons Learned

If a peer has a big workload that he or she needs to handle so that he or she can focus on more...

Feb 2020
(0)
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Manager

Relationship

Kemberton Healthcare Services is a new and growing company. They are receptive to any feedback that...

Feb 2020
(0)
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Manager

Project Results

From a clinical standpoint, Kemberton Healthcare Services addresses claims adequately. From a...

Feb 2020
(0)
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Manager

Other Observations

We talk to Kemberton Healthcare Services on an as-needed basis. I have regular meetings with them...

Feb 2020
(0)
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Manager

ROI and Cost

Kemberton Healthcare Services doesn't nickel-and-dime us. Anytime that I question something on my...

Feb 2020
(0)
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Director

Project Results

Things with Kemberton Healthcare Services, LLC have been going pretty well so far. The vendor seems...

Feb 2020
(0)
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Director

Project Results

The reimbursement Kemberton Healthcare Services, LLC is collecting has been a lot higher than we...

Feb 2020
(0)
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Director

Tools and Methodology

Kemberton Healthcare Services, LLC seems pretty competent. If we need exhaust letters from the...

Feb 2020
(0)
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Director

People and Knowledge

Sometimes Kemberton Healthcare Services, LLC's support response times are not as quick as we would...

Feb 2020
(0)
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Director

Project Results

Kemberton Healthcare Services, LLC has provided us with additional diagnoses. There were some...

Feb 2020
(0)
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Director

Relationship

Kemberton Healthcare Services, LLC is good at executing projects but is sometimes not as responsive...

Feb 2020
(0)
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Director

ROI and Cost

Kemberton Healthcare Services, LLC has given us pretty decent rates. The vendor is also reasonable...

Feb 2020
(0)
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Director

Relationship

I would not say that Kemberton Healthcare Services, LLC exceeds my expectations. The vendor doesn't...

Feb 2020
(0)
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Director

Other Observations

I have been kind of lukewarm with Kemberton Healthcare Services, LLC. They do a decent enough job. I...

Feb 2020
(0)
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Manager

Relationship

Kemberton Healthcare Services, LLC doesn’t follow timely filing guidelines. When the vendor gets...

Feb 2020
(0)
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Manager

Relationship

When we express our concerns to Kemberton Healthcare Services, LLC, they tell us that they will look...

Feb 2020
(0)
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Manager

Other Observations

We aren’t nickel-and-dimed by Kemberton Healthcare Services, LLC. They don’t charge us very much,...

Feb 2020
(0)
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Manager

Other Observations

Kemberton Healthcare Services, LLC's executives show up for us. They are very professional and nice,...

Feb 2020
(0)
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Director

Relationship

Professional Receivables Network was acquired by Kemberton Healthcare Services, LLC and hasn't...

Feb 2020
(0)
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Director

Tools and Methodology

In the area of revenue cycle, there are tons of vendors that help support us on a day-to-day basis....

Feb 2020
(0)
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Director

Tools and Methodology

I would love to get the same amount in collections from claims every single month, but I recognize...

Feb 2020
(0)
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Director

Project Results

Kemberton Healthcare Services usually just works the claims; I don’t even look at them too much. If...

Feb 2020
(0)
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Director

Win/Loss - Why they were selected (by current clients)

I had another company that was just not cutting the bill, so Kemberton Healthcare Services happened...

Feb 2020
(0)
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Director

Tools and Methodology

Kemberton Healthcare Services is doing as well as they can. We don’t expect miracles, but they do a...

Feb 2020
(0)
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Director

Tools and Methodology

We had to send a lot of information to the previous company that we worked with, but Kemberton...

Feb 2020
(0)
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Director

People and Knowledge

Kemberton Healthcare Services, LLC is involved, and their executives are involved in some of our...

Feb 2020
(0)
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Director

Project Results

I definitely would recommend Kemberton Healthcare Services, LLC. We are very pleased with them. Any...

Feb 2020
(0)
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Director

People and Knowledge

We work with another vendor who does work similar to Kemberton Healthcare Services, LLC's work, and...

Feb 2020
(0)
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 or  to see details.

Director

Project Results

Kemberton Healthcare Services is a pretty good vendor for complex claims services. We want a vendor...

Feb 2020
(0)
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 or  to see details.

Director

Tools and Methodology

Kemberton Healthcare Services does a good job with the work we give them. They could improve some of...

Feb 2020
(0)
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 or  to see details.

Director

Project Results

I would work with Kemberton Healthcare Services again. They do a pretty good job of exceeding...

Feb 2020
(0)
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Director

Relationship

I haven’t met any of Kemberton Healthcare Services's executives. But my partnership with the vendor...

Feb 2020
(0)
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VP/Other Executive

Tools and Methodology

As part of my onboarding at this organization, I evaluated all the vendors, including Kemberton...

Feb 2020
(0)
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VP/Other Executive

ROI and Cost

When we have asked the vendor for things and have expanded the scope to include clinical denials,...

Feb 2020
(0)
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VP/Other Executive

Other Observations

The relationship we have with the account executive is very important. As far as improvements go, I...

Feb 2020
(0)
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Manager

Other Observations

The work we do is so complex; we have so many different types of billing. There are some things we...

Feb 2020
(0)
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Manager

Tools and Methodology

Kemberton Healthcare Services, LLC has plans for the future, and I do think those plans look very...

Feb 2020
(0)
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Manager

Tools and Methodology

I deal with only one person from Kemberton Healthcare Services, LLC, and that person is our project...

Feb 2020
(0)
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Manager

Relationship

Kemberton Healthcare Services, LLC is pretty good in terms of executive involvement. Anytime that...

Feb 2020
(0)
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Manager

Tools and Methodology

I have questioned Kemberton Healthcare Services, LLC about certain things, and instead of...

Feb 2020
(0)
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Manager

ROI and Cost

Kemberton Healthcare Services, LLC does charge for every little thing. However, if I question...

Feb 2020
(0)
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Manager

Tools and Methodology

The thing Kemberton Healthcare Services, LLC needs to work on is their communication. The vendor's...

Feb 2020
(0)
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