lifeIMAGE Comments

 

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Current Time Inside Cache Tag Helper: 10/1/2020 9:44:32 AM and Model.EvProductId = 69317

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User Commentary

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Manager

Other Observations & Comments

We are looking to evaluate other image exchange systems. It is too soon to tell whether we will stay...

Jun 2020
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Manager

Functionality and Upgrades

Things have been changing with the integration of the lifeIMAGE product over the past few years....

Jun 2020
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Manager

Functionality and Upgrades

We are trying to set up interoperability with our regional partner, but there are a lot of hurdles...

Jun 2020
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Manager

Service and Support

lifeIMAGE has had a lot of success in metropolitan areas with hospitals and a PACS admin and staff...

Jun 2020
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Manager

Functionality and Upgrades

The lifeIMAGE product isn't as bad now that we have had it for a while. Our users really like the...

Jun 2020
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Manager

Functionality and Upgrades

The system's functionality is more basic, but it does the job of capturing and storing images. The...

Jun 2020
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Manager

Relationship

The vendor has been very proactive during the COVID-19 crisis. They have been working with us to get...

Jun 2020
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Manager

Functionality and Upgrades

The upgrade process has been really easy. We just upgraded recently, and the process took a couple...

Jun 2020
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Manager

Service and Support

We had a recent incident that didn’t pan out well with the vendor’s support.

Jun 2020
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Manager

Implementation and Training

The newer features should be regular system features. There is a health dashboard available, but...

May 2020
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Manager

Future Outlook

Beyond the last upgrade, there isn't a lot of new technology that is coming from lifeIMAGE. We don't...

May 2020
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Manager

Functionality and Upgrades

There is a lack of visibility to the back end of the cloud-based system. Only the vendor can see and...

May 2020
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Manager

Functionality and Upgrades

The lifeIMAGE system itself has worked pretty well after the upgrade. With recent upgrades, we made...

May 2020
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Manager

Functionality and Upgrades

One negative thing with the recent upgrade was that the vendor didn't provide a plan. A lot of other...

May 2020
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Manager

Implementation and Training

I am a little more partial to lifeIMAGE's training only because they have recently made an effort...

May 2020
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Manager

Implementation and Training

Although there is good training during upgrades, there is no training process for new staff members....

May 2020
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Manager

Relationship

During the COVID-19 crisis, things have pretty much been business as usual with lifeIMAGE. They have...

May 2020
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Manager

Other Observations & Comments

At this point, lifeIMAGE is not part of our long-term plans, but our decision will depend on other...

May 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

lifeIMAGE's system works as advertised. It provides a mechanism for outside products to get into the...

Apr 2020
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VP/Other Executive

Interfacing and Integration

There are several things we would like to see improved with lifeIMAGE. They need better support for...

Apr 2020
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VP/Other Executive

Other Observations & Comments

There are some things that another vendor's product does a little better than the lifeIMAGE product,...

Apr 2020
 Helpful

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Analyst/Coordinator

Service and Support

It isn't uncommon for us to have to request support multiple times. There is no communication about...

Apr 2020
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Analyst/Coordinator

Other Observations & Comments

lifeIMAGE has adopted a scorched-earth policy when it comes to institutions using additional...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The system's configuration can be confusing, and documentation for help is outdated and lacking. The...

Apr 2020
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Manager

Other Observations & Comments

In terms of ease of use, there are two sides. The lifeIMAGE product has an easy user interface. I...

Apr 2020
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Manager

Relationship

We used to have a lot more interaction with lifeIMAGE. They were more actively involved with us and...

Apr 2020
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Manager

Technology

The reliance on the Java component in the Internet Explorer browser is problematic. The development...

Jan 2020
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Manager

Other Observations & Comments

An update to the connections section of the application would be useful. Sender groups and outbox...

Jan 2020
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Director

Functionality and Upgrades

We have found the lifeIMAGE product to be really helpful in our department. I am speaking for our...

Jan 2020
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Director

Relationship

Our IT team has been able to expand both inside and outside our network. We are the hub and in...

Jan 2020
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Director

Functionality and Upgrades

The product is pretty easy to use, and overall, the physicians can exchange images without having to...

Jan 2020
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Director

Service and Support

lifeIMAGE has good support; we just have to call in or go into a portal, and they get back to us and...

Jan 2020
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Director

Functionality and Upgrades

The solution is easy to use, and it works. We are able to receive and send information, and we very...

Jan 2020
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Director

Functionality and Upgrades

We are always looking for de-identification, and we would like to see that feature built into the...

Jan 2020
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Director

Functionality and Upgrades

We utilize lifeIMAGE's system as a VNA. We use it to store, receive, and share external images. We...

Jan 2020
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Director

Service and Support

In terms of their support, lifeIMAGE has struggled. The support could be better. For example, when...

Jan 2020
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VP/Other Executive

Functionality and Upgrades

lifeIMAGE's system is easy to use, and we have had it for a long time. Early on, lifeIMAGE went...

Jan 2020
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VP/Other Executive

ROI / Cost (care and feeding)

I am not sure I would buy lifeIMAGE's system now if we were looking for a new solution, but I also...

Jan 2020
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Manager

Functionality and Upgrades

From a day-to-day perspective, lifeIMAGE's system works well. I have very few issues, and the system...

Dec 2019
 Helpful

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Manager

Service and Support

Our previous account representative was proactive and great at assisting us with whatever we needed....

Dec 2019
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Director

Interfacing and Integration

One challenge is the integration on our side with the EHR. The piece isn’t done appropriately or completely....

Dec 2019
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Director

Technology

The system captures CTs and uploads them into the system, and that is easy and helpful. But without...

Dec 2019
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VP/Other Executive

Relationship

I don't know whether we will even have the product in 12 months. I don't know the leadership...

Nov 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

I was a huge supporter of lifeIMAGE early on, but somewhere along the way, they stopped innovating...

Nov 2019
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Manager

Service and Support

The time it takes to get a support person to get back to us and the time it takes to get tickets...

Nov 2019
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Manager

Service and Support

lifeIMAGE's system is set up so that the cloud environment is separate from the local environment....

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

lifeIMAGE's system is easy for our end users to use and to pick up. The system also has a few tools...

Nov 2019
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Manager

Implementation and Training

The training we received for lifeIMAGE's system was excellent.

Nov 2019
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Manager

Future Outlook

lifeIMAGE's system is not fully cloud based yet, so there is a limitation to lifeIMAGE compared to...

Nov 2019
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Director

Functionality and Upgrades

If someone is looking for a standalone image sharing application, lifeIMAGE's system is really good....

Nov 2019
 Helpful

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Director

Relationship

Over the last few years, I have felt neglected. When we first purchased the system, lifeIMAGE was...

Nov 2019
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Manager

Service and Support

I have found that if we are looking for a facility to share images to, it is a little difficult to...

Nov 2019
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Manager

Implementation and Training

When we need training, lifeIMAGE provides it. They do a good job of helping us meet our integration...

Nov 2019
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Manager

Service and Support

I have never seen lifeIMAGE be proactive when it comes to services, but they answer when we call.

Nov 2019
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Manager

Functionality and Upgrades

If we receive a disc from an outside provider and their images are not formatted in the right class,...

Nov 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

The lifeIMAGE system came out with a bang and really transformed imaging. Unfortunately, I really...

Oct 2019
 Helpful

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Director

Implementation and Training

The training from lifeIMAGE is okay, but it could be improved. A lot of the training is done by our...

Oct 2019
 Helpful

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Director

Future Outlook

A year from now, I think we will be somewhat satisfied with our imaging systems.

Oct 2019
 Helpful

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Director

Other Observations & Comments

I am not sure whether the lifeIMAGE system is part of our long-term plans. We might buy the product...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

lifeIMAGE's system can share clinical data and images throughout any healthcare environment at any...

Sep 2019
 Helpful

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VP/Other Executive

Technology

lifeIMAGE's system is outdated and is not really advancing. We still use the system for some things,...

Sep 2019
 Helpful

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VP/Other Executive

Technology

lifeIMAGE has been stagnant for a long time. They used to be ahead of the market, but now many other...

Sep 2019
 Helpful

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Manager

Relationship

Executive involvement from lifeIMAGE is fine. I have regular calls with our sales executive. We have...

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

lifeIMAGE's system ticks away. lifeIMAGE integrated their system into our EHR, and it works very...

Jul 2019
 Helpful

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Manager

Future Outlook

We are looking to possibly replace lifeIMAGE's product in the near future. The vendor just doesn't...

May 2019
 Helpful

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Manager

Interfacing and Integration

lifeIMAGE has been promising analytics development of their product for years, and they have gone...

May 2019
 Helpful

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VP/Other Executive

Technology

I haven’t seen anything change or get better with lifeIMAGE's solution. It still has the same quirks...

Apr 2019
 Helpful

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VP/Other Executive

Technology

lifeIMAGE promised a lot of updates that they tried to deliver. The version they tried to deliver...

Apr 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

We have installed lifeIMAGE's solution at our trauma affiliates, and they can send us studies before...

Apr 2019
 Helpful

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Director

Functionality and Upgrades

The lifeIMAGE system itself works as promised, and we are able to deliver what we expect to our...

Mar 2019
 Helpful

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Director

Sales and Contracting

lifeIMAGE needs to work on their communication with their customers on the sales and renewal sides...

Mar 2019
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Manager

Service and Support

I have never needed to escalate a call with lifeIMAGE beyond the manager of service and support....

Mar 2019
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Manager

Technology

The lifeIMAGE solution is extremely good at uploading CDs. However, the vendor doesn't do well with...

Mar 2019
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Director

Other Observations & Comments

lifeIMAGE's product is a little clunky. There are a lot of steps that we have to take that the...

Mar 2019
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Director

Functionality and Upgrades

We can add anybody to our network by sending a lifeIMAGE link by email. The person uploads the...

Mar 2019
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VP/Other Executive

Service and Support

I love the lifeIMAGE system, but unfortunately, the concept of sharing images electronically isn't...

Feb 2019
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Director

Functionality and Upgrades

LifeIMAGE is doing okay. We are not seeing a lot of development on requests that we have had. The...

Feb 2019
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Director

Relationship

There was some change in the support we get from lifeIMAGE. Our representative left, and the vendor...

Feb 2019
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VP/Other Executive

Service and Support

We are surrounded by a lot of private practice hospitals who use another vendor. That vendor...

Feb 2019
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VP/Other Executive

Functionality and Upgrades

There are some tools that we expected lifeIMAGE to provide. For example, we thought they would...

Feb 2019
 Helpful

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VP/Other Executive

Technology

At one time, lifeIMAGE was the major system for outside-image management. But in the last few years,...

Feb 2019
 Helpful

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VP/Other Executive

Technology

We bought lifeIMAGE through the vendor's partnership with Cerner, and because of the browser...

Feb 2019
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Director

Relationship

lifeIMAGE has been a very poor partner to work with, and I would not choose to work with them again....

Oct 2018
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Manager

Relationship

lifeIMAGE keeps us updated on any upgrades or other things that they are looking at. They are very...

Sep 2018
 Helpful

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Manager

Functionality and Upgrades

The lifeIMAGE product works as designed. The vendor has changed the workflow over the past couple of...

Sep 2018