lifeIMAGE
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
Commentary Summary
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User Commentary
Win/Loss - Why they were selected (by current clients)
We went with lifeIMAGE because our radiology file expressed an interest in sharing images with...
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Functionality and Upgrades
lifeIMAGE is very much lacking functionality that a lot of the other image-sharing vendors have...
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Relationship
lifeIMAGE is very difficult to work with. They have slowly gotten worse over time. Trying to get...
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Interfacing and Integration
We are really looking for a vendor that will help us integrate more with other platforms, and...
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Other Observations & Comments
New technology is where the vendor is really hurting. They continue to lose market share, and that...
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Other Observations & Comments
We have regular meetings set up with the vendor's executives. Those meetings are just touch-base...
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Functionality and Upgrades
There are a lot of issues with the lifeIMAGE solution. I don't know why, but trying to get things...
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Future Outlook
We are trying to get rid of the product. I don't care what lifeIMAGE does with the product; I just...
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Implementation and Training
We are still dealing with problems that lifeIMAGE should have dealt with during the implementation....
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Sales and Contracting
lifeIMAGE charges one fee, and that fee covers everything forever.
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Implementation and Training
Our implementation went extremely well, and the vendor's training was really good. lifeIMAGE is very...
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Interfacing and Integration
lifeIMAGE's upgrades are a little slow. The system has some glitches and some things that we wish...
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Service and Support
lifeIMAGE has no first-level support. I don't like that. We have to leave messages, and the vendor's...
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Functionality and Upgrades
Things in the system don't always work the way that they are supposed to. The system has a hard time...
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Technology
We have had major stability issues since the solution's last upgrade. The vendor hasn't been able to...
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Functionality and Upgrades
When the system is working, it can do basic CD uploads reasonably well. I like the fact that it has...
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Interfacing and Integration
The solution's integration is lacking when it comes to deep integrations with electronic medical records....
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ROI / Cost (care and feeding)
Unlike one of their competitors, lifeIMAGE doesn't do a lot of outreach on their customers' behalf...
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Functionality and Upgrades
The lifeIMAGE system is reliable and fairly easy to use. Setting up web users so we can send things...
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Functionality and Upgrades
We just don’t really have many issues with the product. We hardly ever hear from anyone from...
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Relationship
We never hear from lifeIMAGE. Whether it be from their admin or support, the only times we really...
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Future Outlook
We are moving away from lifeIMAGE's system because we want to consolidate. Our approach is to remove...
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Service and Support
lifeIMAGE does a really good job of connecting us with a customer liaison and other people who can...
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Functionality and Upgrades
We have been promised features like specific types of analytics for a long time, but those things...
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Relationship
lifeIMAGE has been better about working with us, and they seem to be more cooperative. In the past,...
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Relationship
The system is stable and works, but the vendor is not as good as they used to be. We have a high bar...
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Functionality and Upgrades
We haven’t been very happy with lifeIMAGE. We are considering going to a different vendor.
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Functionality and Upgrades
I like that an end user can log in to lifeIMAGE and start using it on their own. We don’t have to...
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Lessons Learned
I wouldn’t necessarily discourage people from lifeIMAGE if it is a better fit for them. lifeIMAGE...
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Functionality and Upgrades
The architecture of the platform is weird. There is an internal application, which works fine for...
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Future Outlook
We have been using the product for a very long time. In the past, we had little complaints about it,...
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Future Outlook
We are moving to another product because the vendor’s quality of service has been degrading over the...
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Interfacing and Integration
One reason we moved away from lifeIMAGE was we wanted to expand usage of the platform, especially in...
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Service and Support
The vendor’s service and communication have been degraded. If there are things that are going wrong,...
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Functionality and Upgrades
The solution is not perfect or what we want, but lifeIMAGE still does try to make sure that we are...
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Technology
When the system is up, it works okay. lifeIMAGE's product quality has been hampered recently because...
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Other Observations & Comments
We haven’t had to work with anyone at lifeIMAGE higher than the support team.
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Interfacing and Integration
I like that lifeIMAGE has been successful in integrating with our PACS and our Epic infrastructure....
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Functionality and Upgrades
lifeIMAGE's product is fairly simple and easy. The biggest hurdle with using the system is other...
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Relationship
lifeIMAGE went through some turmoil when there were issues with the JavaScript they used. When that...
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Functionality and Upgrades
We haven't had an upgrade in a long time for the LifeIMAGE solution, so I don't know any nuances as...
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Service and Support
I don’t know what support the vendor has. We have been working for a long time to try to resolve...
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Service and Support
lifeIMAGE's system is doing well, and we have no issues. The implementation was very quick, and...
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Relationship
lifeIMAGE's willingness to get us up with new partners really sticks out. lifeIMAGE helps get us new...
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Functionality and Upgrades
Reporting is a big deal for us. lifeIMAGE's reporting is not really strong. We have been trying to...
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Relationship
There is no executive involvement unless I escalate. However, even if I escalate, I don't get to the...
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Future Outlook
We have lifeIMAGE's system today, but we are going to be replacing it. There are a lot of cloud...
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ROI / Cost (care and feeding)
lifeIMAGE charges us every time we want to do anything. How they bill and contract is very...
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Service and Support
The lifeIMAGE support is actually very good. We appreciate lifeIMAGE's level of support. We had a...
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Sales and Contracting
We are significantly reducing our use of lifeIMAGE due to a lot of unfulfilled promises from the...
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Functionality and Upgrades
lifeIMAGE works. The product has its issues, but we use it to import a lot of studies per year, so...
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Functionality and Upgrades
lifeIMAGE is not very flexible when it comes to data that may be slightly outside of what it is...
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Service and Support
lifeIMAGE’s support is terrible. I was using the system to import a bunch of data from one of our...
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Functionality and Upgrades
Talking about lifeIMAGE's product lines is confusing. The vendor has a lot of products that use...
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Service and Support
lifeIMAGE could definitely do better with their customer support. It is very difficult for us to...
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Relationship
One thing that interested me when we signed up with lifeIMAGE was their active approach to helping...
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ROI / Cost (care and feeding)
We don't have much downtime with lifeIMAGE's system.
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Service and Support
Depending on the issue, the response time from lifeIMAGE can be off a bit, but they are usually...
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Interfacing and Integration
lifeIMAGE isn’t proactively trying to add hospitals in our area to their network. Anytime we engage...
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Functionality and Upgrades
We can quickly create a connection with an email address; that works well in the product. Instead of...
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ROI / Cost (care and feeding)
The product is simple to use. I can’t really say it is bad. We got the product for a good price.
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Relationship
The vendor is not quick to help out. I wouldn’t want to start with lifeIMAGE as a new customer.
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Future Outlook
lifeIMAGE has made some progress, and there are some things that are better now. I have faith that...
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ROI / Cost (care and feeding)
lifeIMAGE has had a lot of trouble over the last year, and their product is probably not part of our...
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Implementation and Training
If we ask lifeIMAGE for training, we usually get pretty good training.
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