Cybersecurity Is Critical in Today's Environment
lifeIMAGE
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
User Commentary
Manager
lifeIMAGE doesn’t have any online training, and that is frustrating because when we have staff...
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Manager
We still have a lot of issues with pieces failing. Some of the issues have been on the vendor's...
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Manager
The quality of lifeIMAGE’s support used to be excellent. I don’t know whether they let people go or...
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Manager
lifeIMAGE did a fantastic job even when we ran into a really big issue with our most recent upgrade....
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Manager
lifeIMAGE is really not proactive. Their embedded product used Adobe Flash Player, which reached the...
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VP/Other Executive
lifeIMAGE has been really disappointing in the past year, especially given what we have been dealing...
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Manager
lifeIMAGE has been losing market share, so it is possible that we might start looking at a new HIE...
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Manager
There is really no executive support at all. We really haven't had too much involvement with...
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Manager
lifeIMAGE is in a bad state right now. If I could get rid of them, I would. They are staying, but I...
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Manager
lifeIMAGE's application has to be tweaked to work with new servers and operating systems. The vendor...
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Manager
One of lifeIMAGE's key resources left the organization, so we don't have that person anymore. They...
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Manager
lifeIMAGE needs to communicate. The executive leaders need to send out messages to various accounts...
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VP/Other Executive
lifeIMAGE's system has been really disappointing over the last year or two. We have had a lot of...
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VP/Other Executive
To say that we have been really frustrated with lifeIMAGE is an understatement. They started out as...
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Manager
The way the product is now, and considering the support we get from lifeIMAGE, I wouldn’t purchase...
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Manager
The vendor did an upgrade without letting us know, and it broke multiple facets of the system. The...
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Manager
The support we get from lifeIMAGE is going downhill. The support people are spread too thin, and...
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Manager
We used to interact with lifeIMAGE’s executives, but we don’t anymore. Our only contact is a sales...
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Analyst/Coordinator
It takes a while to navigate lifeIMAGE's system, but I like that we can share images with other...
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Director
lifeIMAGE doesn't do a very good job of proactively monitoring when their system goes down. When it...
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Director
Our relationship with lifeIMAGE is improving due to their continual vendor engagement. In the past,...
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Director
lifeIMAGE is currently our organizational solution for image sharing. We hope that there will be one...
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Director
lifeIMAGE has been disappointing. They are very stubborn and won't work with or share with other...
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Director
The support is weak and not consistent, and that is when we can even get support. It feels like...
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Manager
Recently, lifeIMAGE has had some company-wide cloud and storage issues. Those issues have caused us...
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Manager
Our account manager with lifeIMAGE is very responsive and will tell us if anything new is coming...
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Manager
Recently, there were some negative things that happened with lifeIMAGE, but they are coming out of...
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Manager
lifeIMAGE actually doesn’t do much training. They train the team on-site, and then the team is...
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Manager
The standard workflow is ingesting images through CDs. People upload the images through the standard...
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Manager
Right now, we feel like we are not getting value for the money the vendor is charging. We wouldn't...
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Manager
lifeIMAGE is not proactive; they are reactive. I actually don’t think they have enough staff to be...
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Manager
I would say that lifeIMAGE is not part of our long-term plans. The system looks very ancient. I...
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Manager
lifeIMAGE’s support is not great. We have to call and leave a voicemail, even about an escalated...
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Analyst/Coordinator
We are phasing out lifeIMAGE's system, and I don't know how much longer we will have it around. It...
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Analyst/Coordinator
The user interface is terrible and really difficult to use. We have a few vendors, and lifeIMAGE is...
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Director
I don't know how lifeIMAGE keeps surviving year after year. Maybe the vendor doesn't have a lot of...
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Director
The product development is very slow. lifeIMAGE seems to do more development when they get an influx...
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VP/Other Executive
We are in the process of sunsetting lifeIMAGE's solution. We have chosen another system to be our...
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Analyst/Coordinator
lifeIMAGE seems to be getting stale. It works, but we have really not seen any progress or...
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Analyst/Coordinator
lifeIMAGE has had ongoing issues with their cloud capability over the last several months. They have...
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Analyst/Coordinator
We have been with lifeIMAGE for many years, so we are solid customers. They have had some changes in...
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Analyst/Coordinator
lifeIMAGE has an online tool where we can log in and see the latest updates on what is happening....
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Analyst/Coordinator
We want to have lifeIMAGE's system integrate with our EMR so that the process of getting images from...
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Analyst/Coordinator
When we call for support, we get somebody that calls us back in 15 minutes. We don't get somebody...
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Analyst/Coordinator
Our leadership has definitely been reaching out to lifeIMAGE’s leadership to get some answers on an...
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Director
I don’t know whether I have ever talked to a vendor executive. The product is simple. We can upload...
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Manager
We recently upgraded lifeIMAGE's system, and we have had some issues. The system has become more...
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Manager
I don't have enough experience to compare the system to other image exchange platforms. Just like...
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Manager
There is a lot baked into the system. We can just turn things on and turn things off. I don't get...
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Manager
I would give lifeIMAGE a high rating for supporting our integration goals. We are actually...
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Manager
As far as meeting our organizational goals go, I cannot give lifeIMAGE's system a very high rating....
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Manager
lifeIMAGE doesn't really have a layer of executive involvement. We just have our representative, and...
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Analyst/Coordinator
Nothing is perfect, but we have made some strides with lifeIMAGE. Several years ago, we were on a...
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Analyst/Coordinator
lifeIMAGE is pretty well established, so there are a lot of other facilities that we do work with...
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Analyst/Coordinator
I have a love-hate relationship with lifeIMAGE’s solution. I don’t like that it is customizable to a...
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Analyst/Coordinator
I don’t feel that lifeIMAGE keeps all their promises. They constantly send us emails about a patient...
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Analyst/Coordinator
I do see lifeIMAGE updating the technology. They are constantly putting out new versions and new...
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Analyst/Coordinator
The only integration we have for lifeIMAGE's solution is with our PACS and nothing else, but I would...
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Analyst/Coordinator
If users do the workflows every day, then the ease of use for lifeIMAGE's system is a little better,...
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Analyst/Coordinator
I have never received any training from lifeIMAGE themselves. We had somebody here who did all the...
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Analyst/Coordinator
lifeIMAGE’s support needed improvement before, and since COVID-19 hit, lifeIMAGE’s support has not...
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Analyst/Coordinator
lifeIMAGE has never contacted me to be proactive about something or to take a look at our system and...
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Analyst/Coordinator
We have a good account manager who is responsive when we send emails. I have discussed some areas of...
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Analyst/Coordinator
When I tell others we have lifeIMAGE, in the back of my mind, I am groaning about having lifeIMAGE....
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VP/Other Executive
Currently, we have multiple image exchange systems within our organization, and we will probably...
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Manager
lifeIMAGE has a large market share, and their quality is okay, but we are always looking for...
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Manager
lifeIMAGE uses browser-based viewing that uses HTML5. There are a couple of vendors that are ahead...
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Manager
lifeIMAGE hasn't been able to scale during COVID-19. They have to do things virtually now, and that...
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Director
The system is cumbersome. Before we send something, we need to make sure that the other person will...
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Director
The training on the system was mainly for the file-room staff. The training was very limited. We...
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Director
We still have to manually bring things into the system and then load the images. When we are in the...
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Director
I don't think that the vendor has changed anything during the COVID-19 crisis. lifeIMAGE has been...
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Manager
lifeIMAGE has some really wonderful support. Getting ahold of people during COVID-19 was a little...
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Manager
The system is not really something we need to get trained on. It just works. lifeIMAGE is working...
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Manager
I like the ease of use. The system is not overly complicated, and it is very stable and robust. It...
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Manager
I would like to be able to get more data around user management because users create their accounts...
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VP/Other Executive
The CEO of lifeIMAGE reached out to me early on during COVID-19 and asked what we needed. We had...
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VP/Other Executive
lifeIMAGE has a really good CEO who is really involved. I personally have had a really good...
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VP/Other Executive
lifeIMAGE has a patient portal that is easily accessible to the patients. Getting and seeing images...
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