lifeIMAGE Comments

 

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Current Time Inside Cache Tag Helper: 11/27/2020 8:01:47 AM and Model.EvProductId = 69317

Commentary Summary

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User Commentary

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Manager

Other Observations & Comments

lifeIMAGE has some really wonderful support. Getting ahold of people during COVID-19 was a little...

Nov 2020
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Manager

Functionality and Upgrades

The system is not really something we need to get trained on. It just works. lifeIMAGE is working...

Nov 2020
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Manager

Functionality and Upgrades

I like the ease of use. The system is not overly complicated, and it is very stable and robust. It...

Nov 2020
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Manager

Functionality and Upgrades

I would like to be able to get more data around user management because users create their accounts...

Nov 2020
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VP/Other Executive

Service and Support

The CEO of lifeIMAGE reached out to me early on during COVID-19 and asked what we needed. We had...

Nov 2020
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VP/Other Executive

Relationship

lifeIMAGE has a really good CEO who is really involved. I personally have had a really good...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

lifeIMAGE has a patient portal that is easily accessible to the patients. Getting and seeing images...

Nov 2020
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VP/Other Executive

Interfacing and Integration

I am not sure exactly when we are moving away from lifeIMAGE, but there are integrated tools in a...

Oct 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Everybody charges more than I want to pay, but I don't think lifeIMAGE charges for every little...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

We have had a very good experience with lifeIMAGE. I don't know whether that is because the product...

Oct 2020
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VP/Other Executive

Future Outlook

lifeIMAGE meets our current needs very well. When we need something, lifeIMAGE is great. I am not...

Oct 2020
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Manager

Service and Support

The system is easy for people to use, but I would rate lifeIMAGE differently in terms of support and...

Oct 2020
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Manager

Service and Support

We can't really get anything proactive from the vendor. Everything is reactive. We normally hear...

Oct 2020
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Manager

Relationship

We don't have a vendor executive that we can reach out to. We have to do a little more work to reach...

Oct 2020
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Manager

Service and Support

For the most part, lifeIMAGE is available, but we just don't seem to be able to get everything to...

Oct 2020
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Manager

Lessons Learned

When the system works, it is a wonderful tool. We have a lot of part-time residents, and the system...

Oct 2020
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Manager

Relationship

We have given lifeIMAGE chances to keep their promises over the years, but they haven't upheld any...

Oct 2020
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Manager

Other Observations & Comments

We are looking to evaluate other image exchange systems. It is too soon to tell whether we will stay...

Jun 2020
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Manager

Functionality and Upgrades

Things have been changing with the integration of the lifeIMAGE product over the past few years....

Jun 2020
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Manager

Functionality and Upgrades

We are trying to set up interoperability with our regional partner, but there are a lot of hurdles...

Jun 2020
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Manager

Service and Support

lifeIMAGE has had a lot of success in metropolitan areas with hospitals and a PACS admin and staff...

Jun 2020
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Manager

Functionality and Upgrades

The lifeIMAGE product isn't as bad now that we have had it for a while. Our users really like the...

Jun 2020
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Manager

Functionality and Upgrades

The system's functionality is more basic, but it does the job of capturing and storing images. The...

Jun 2020
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Manager

Relationship

The vendor has been very proactive during the COVID-19 crisis. They have been working with us to get...

Jun 2020
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Manager

Functionality and Upgrades

The upgrade process has been really easy. We just upgraded recently, and the process took a couple...

Jun 2020
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Manager

Service and Support

We had a recent incident that didn’t pan out well with the vendor’s support.

Jun 2020
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Manager

Implementation and Training

The newer features should be regular system features. There is a health dashboard available, but...

May 2020
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Manager

Future Outlook

Beyond the last upgrade, there isn't a lot of new technology that is coming from lifeIMAGE. We don't...

May 2020
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Manager

Functionality and Upgrades

There is a lack of visibility to the back end of the cloud-based system. Only the vendor can see and...

May 2020
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Manager

Functionality and Upgrades

The lifeIMAGE system itself has worked pretty well after the upgrade. With recent upgrades, we made...

May 2020
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Manager

Functionality and Upgrades

One negative thing with the recent upgrade was that the vendor didn't provide a plan. A lot of other...

May 2020
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Manager

Implementation and Training

I am a little more partial to lifeIMAGE's training only because they have recently made an effort...

May 2020
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Manager

Implementation and Training

Although there is good training during upgrades, there is no training process for new staff members....

May 2020
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Manager

Relationship

During the COVID-19 crisis, things have pretty much been business as usual with lifeIMAGE. They have...

May 2020
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Manager

Other Observations & Comments

At this point, lifeIMAGE is not part of our long-term plans, but our decision will depend on other...

May 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

lifeIMAGE's system works as advertised. It provides a mechanism for outside products to get into the...

Apr 2020
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VP/Other Executive

Interfacing and Integration

There are several things we would like to see improved with lifeIMAGE. They need better support for...

Apr 2020
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VP/Other Executive

Other Observations & Comments

There are some things that another vendor's product does a little better than the lifeIMAGE product,...

Apr 2020
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Analyst/Coordinator

Service and Support

It isn't uncommon for us to have to request support multiple times. There is no communication about...

Apr 2020
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Analyst/Coordinator

Other Observations & Comments

lifeIMAGE has adopted a scorched-earth policy when it comes to institutions using additional...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

The system's configuration can be confusing, and documentation for help is outdated and lacking. The...

Apr 2020
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Manager

Other Observations & Comments

In terms of ease of use, there are two sides. The lifeIMAGE product has an easy user interface. I...

Apr 2020
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Manager

Relationship

We used to have a lot more interaction with lifeIMAGE. They were more actively involved with us and...

Apr 2020
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Manager

Technology

The reliance on the Java component in the Internet Explorer browser is problematic. The development...

Jan 2020
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Manager

Other Observations & Comments

An update to the connections section of the application would be useful. Sender groups and outbox...

Jan 2020
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Director

Functionality and Upgrades

We have found the lifeIMAGE product to be really helpful in our department. I am speaking for our...

Jan 2020
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Director

Relationship

Our IT team has been able to expand both inside and outside our network. We are the hub and in...

Jan 2020
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Director

Functionality and Upgrades

The product is pretty easy to use, and overall, the physicians can exchange images without having to...

Jan 2020
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Director

Service and Support

lifeIMAGE has good support; we just have to call in or go into a portal, and they get back to us and...

Jan 2020
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Director

Functionality and Upgrades

The solution is easy to use, and it works. We are able to receive and send information, and we very...

Jan 2020
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Director

Functionality and Upgrades

We are always looking for de-identification, and we would like to see that feature built into the...

Jan 2020
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Director

Functionality and Upgrades

We utilize lifeIMAGE's system as a VNA. We use it to store, receive, and share external images. We...

Jan 2020
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Director

Service and Support

In terms of their support, lifeIMAGE has struggled. The support could be better. For example, when...

Jan 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

lifeIMAGE's system is easy to use, and we have had it for a long time. Early on, lifeIMAGE went...

Jan 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

I am not sure I would buy lifeIMAGE's system now if we were looking for a new solution, but I also...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

From a day-to-day perspective, lifeIMAGE's system works well. I have very few issues, and the system...

Dec 2019
 Helpful

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Manager

Service and Support

Our previous account representative was proactive and great at assisting us with whatever we needed....

Dec 2019
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Director

Interfacing and Integration

One challenge is the integration on our side with the EHR. The piece isn’t done appropriately or completely....

Dec 2019
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Director

Technology

The system captures CTs and uploads them into the system, and that is easy and helpful. But without...

Dec 2019
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