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lifeIMAGE Comments
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Commentary Summary
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User Commentary
Director
I don't know how lifeIMAGE keeps surviving year after year. Maybe the vendor doesn't have a lot of...
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Director
The product development is very slow. lifeIMAGE seems to do more development when they get an influx...
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VP/Other Executive
We are in the process of sunsetting lifeIMAGE's solution. We have chosen another system to be our...
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Analyst/Coordinator
lifeIMAGE seems to be getting stale. It works, but we have really not seen any progress or...
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Analyst/Coordinator
lifeIMAGE has had ongoing issues with their cloud capability over the last several months. They have...
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Analyst/Coordinator
We have been with lifeIMAGE for many years, so we are solid customers. They have had some changes in...
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Analyst/Coordinator
lifeIMAGE has an online tool where we can log in and see the latest updates on what is happening....
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Analyst/Coordinator
We want to have lifeIMAGE's system integrate with our EMR so that the process of getting images from...
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Analyst/Coordinator
When we call for support, we get somebody that calls us back in 15 minutes. We don't get somebody...
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Analyst/Coordinator
Our leadership has definitely been reaching out to lifeIMAGE’s leadership to get some answers on an...
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Director
I don’t know whether I have ever talked to a vendor executive. The product is simple. We can upload...
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Manager
We recently upgraded lifeIMAGE's system, and we have had some issues. The system has become more...
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Manager
I don't have enough experience to compare the system to other image exchange platforms. Just like...
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Manager
There is a lot baked into the system. We can just turn things on and turn things off. I don't get...
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Manager
I would give lifeIMAGE a high rating for supporting our integration goals. We are actually...
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Manager
As far as meeting our organizational goals go, I cannot give lifeIMAGE's system a very high rating....
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Manager
lifeIMAGE doesn't really have a layer of executive involvement. We just have our representative, and...
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Analyst/Coordinator
Nothing is perfect, but we have made some strides with lifeIMAGE. Several years ago, we were on a...
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Analyst/Coordinator
lifeIMAGE is pretty well established, so there are a lot of other facilities that we do work with...
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Analyst/Coordinator
I have a love-hate relationship with lifeIMAGE’s solution. I don’t like that it is customizable to a...
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Analyst/Coordinator
I don’t feel that lifeIMAGE keeps all their promises. They constantly send us emails about a patient...
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Analyst/Coordinator
I do see lifeIMAGE updating the technology. They are constantly putting out new versions and new...
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Analyst/Coordinator
The only integration we have for lifeIMAGE's solution is with our PACS and nothing else, but I would...
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Analyst/Coordinator
If users do the workflows every day, then the ease of use for lifeIMAGE's system is a little better,...
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Analyst/Coordinator
I have never received any training from lifeIMAGE themselves. We had somebody here who did all the...
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Analyst/Coordinator
lifeIMAGE’s support needed improvement before, and since COVID-19 hit, lifeIMAGE’s support has not...
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Analyst/Coordinator
lifeIMAGE has never contacted me to be proactive about something or to take a look at our system and...
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Analyst/Coordinator
We have a good account manager who is responsive when we send emails. I have discussed some areas of...
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Analyst/Coordinator
When I tell others we have lifeIMAGE, in the back of my mind, I am groaning about having lifeIMAGE....
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VP/Other Executive
Currently, we have multiple image exchange systems within our organization, and we will probably...
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Manager
lifeIMAGE has a large market share, and their quality is okay, but we are always looking for...
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Manager
lifeIMAGE uses browser-based viewing that uses HTML5. There are a couple of vendors that are ahead...
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Manager
lifeIMAGE hasn't been able to scale during COVID-19. They have to do things virtually now, and that...
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Director
The system is cumbersome. Before we send something, we need to make sure that the other person will...
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Director
The training on the system was mainly for the file-room staff. The training was very limited. We...
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Director
We still have to manually bring things into the system and then load the images. When we are in the...
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Director
I don't think that the vendor has changed anything during the COVID-19 crisis. lifeIMAGE has been...
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Manager
lifeIMAGE has some really wonderful support. Getting ahold of people during COVID-19 was a little...
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Manager
The system is not really something we need to get trained on. It just works. lifeIMAGE is working...
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Manager
I like the ease of use. The system is not overly complicated, and it is very stable and robust. It...
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Manager
I would like to be able to get more data around user management because users create their accounts...
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VP/Other Executive
The CEO of lifeIMAGE reached out to me early on during COVID-19 and asked what we needed. We had...
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VP/Other Executive
lifeIMAGE has a really good CEO who is really involved. I personally have had a really good...
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VP/Other Executive
lifeIMAGE has a patient portal that is easily accessible to the patients. Getting and seeing images...
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VP/Other Executive
I am not sure exactly when we are moving away from lifeIMAGE, but there are integrated tools in a...
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VP/Other Executive
Everybody charges more than I want to pay, but I don't think lifeIMAGE charges for every little...
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VP/Other Executive
We have had a very good experience with lifeIMAGE. I don't know whether that is because the product...
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VP/Other Executive
lifeIMAGE meets our current needs very well. When we need something, lifeIMAGE is great. I am not...
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Manager
The system is easy for people to use, but I would rate lifeIMAGE differently in terms of support and...
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Manager
We can't really get anything proactive from the vendor. Everything is reactive. We normally hear...
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Manager
We don't have a vendor executive that we can reach out to. We have to do a little more work to reach...
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Manager
For the most part, lifeIMAGE is available, but we just don't seem to be able to get everything to...
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Manager
When the system works, it is a wonderful tool. We have a lot of part-time residents, and the system...
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Manager
We have given lifeIMAGE chances to keep their promises over the years, but they haven't upheld any...
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Manager
We are looking to evaluate other image exchange systems. It is too soon to tell whether we will stay...
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Manager
Things have been changing with the integration of the lifeIMAGE product over the past few years....
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Manager
We are trying to set up interoperability with our regional partner, but there are a lot of hurdles...
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Manager
lifeIMAGE has had a lot of success in metropolitan areas with hospitals and a PACS admin and staff...
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Manager
The lifeIMAGE product isn't as bad now that we have had it for a while. Our users really like the...
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Manager
The system's functionality is more basic, but it does the job of capturing and storing images. The...
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Manager
The vendor has been very proactive during the COVID-19 crisis. They have been working with us to get...
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Manager
The upgrade process has been really easy. We just upgraded recently, and the process took a couple...
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Manager
We had a recent incident that didn’t pan out well with the vendor’s support.
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Manager
The newer features should be regular system features. There is a health dashboard available, but...
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Manager
Beyond the last upgrade, there isn't a lot of new technology that is coming from lifeIMAGE. We don't...
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Manager
There is a lack of visibility to the back end of the cloud-based system. Only the vendor can see and...
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Manager
The lifeIMAGE system itself has worked pretty well after the upgrade. With recent upgrades, we made...
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Manager
One negative thing with the recent upgrade was that the vendor didn't provide a plan. A lot of other...
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Manager
I am a little more partial to lifeIMAGE's training only because they have recently made an effort...
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Manager
Although there is good training during upgrades, there is no training process for new staff members....
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Manager
During the COVID-19 crisis, things have pretty much been business as usual with lifeIMAGE. They have...
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Manager
At this point, lifeIMAGE is not part of our long-term plans, but our decision will depend on other...
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VP/Other Executive
lifeIMAGE's system works as advertised. It provides a mechanism for outside products to get into the...
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VP/Other Executive
There are several things we would like to see improved with lifeIMAGE. They need better support for...
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VP/Other Executive
There are some things that another vendor's product does a little better than the lifeIMAGE product,...
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Analyst/Coordinator
It isn't uncommon for us to have to request support multiple times. There is no communication about...
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Analyst/Coordinator
lifeIMAGE has adopted a scorched-earth policy when it comes to institutions using additional...
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Analyst/Coordinator
The system's configuration can be confusing, and documentation for help is outdated and lacking. The...
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Manager
In terms of ease of use, there are two sides. The lifeIMAGE product has an easy user interface. I...
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Manager
We used to have a lot more interaction with lifeIMAGE. They were more actively involved with us and...
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