Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Commentary Summary
Want to see full details?
User Commentary
Director
I don't know how lifeIMAGE keeps surviving year after year. Maybe the vendor doesn't have a lot of...
Login or Create an Account to see details.
Director
The product development is very slow. lifeIMAGE seems to do more development when they get an influx...
Login or Create an Account to see details.
VP/Other Executive
We are in the process of sunsetting lifeIMAGE's solution. We have chosen another system to be our...
Login or Create an Account to see details.
Analyst/Coordinator
lifeIMAGE seems to be getting stale. It works, but we have really not seen any progress or...
Login or Create an Account to see details.
Analyst/Coordinator
lifeIMAGE has had ongoing issues with their cloud capability over the last several months. They have...
Login or Create an Account to see details.
Analyst/Coordinator
We have been with lifeIMAGE for many years, so we are solid customers. They have had some changes in...
Login or Create an Account to see details.
Analyst/Coordinator
lifeIMAGE has an online tool where we can log in and see the latest updates on what is happening....
Login or Create an Account to see details.
Analyst/Coordinator
We want to have lifeIMAGE's system integrate with our EMR so that the process of getting images from...
Login or Create an Account to see details.
Analyst/Coordinator
When we call for support, we get somebody that calls us back in 15 minutes. We don't get somebody...
Login or Create an Account to see details.
Analyst/Coordinator
Our leadership has definitely been reaching out to lifeIMAGE’s leadership to get some answers on an...
Login or Create an Account to see details.
Director
I don’t know whether I have ever talked to a vendor executive. The product is simple. We can upload...
Login or Create an Account to see details.
Manager
We recently upgraded lifeIMAGE's system, and we have had some issues. The system has become more...
Login or Create an Account to see details.
Manager
I don't have enough experience to compare the system to other image exchange platforms. Just like...
Login or Create an Account to see details.
Manager
There is a lot baked into the system. We can just turn things on and turn things off. I don't get...
Login or Create an Account to see details.
Manager
I would give lifeIMAGE a high rating for supporting our integration goals. We are actually...
Login or Create an Account to see details.
Manager
As far as meeting our organizational goals go, I cannot give lifeIMAGE's system a very high rating....
Login or Create an Account to see details.
Manager
lifeIMAGE doesn't really have a layer of executive involvement. We just have our representative, and...
Login or Create an Account to see details.
Analyst/Coordinator
Nothing is perfect, but we have made some strides with lifeIMAGE. Several years ago, we were on a...
Login or Create an Account to see details.
Analyst/Coordinator
lifeIMAGE is pretty well established, so there are a lot of other facilities that we do work with...
Login or Create an Account to see details.
Analyst/Coordinator
I have a love-hate relationship with lifeIMAGE’s solution. I don’t like that it is customizable to a...
Login or Create an Account to see details.
Analyst/Coordinator
I don’t feel that lifeIMAGE keeps all their promises. They constantly send us emails about a patient...
Login or Create an Account to see details.
Analyst/Coordinator
I do see lifeIMAGE updating the technology. They are constantly putting out new versions and new...
Login or Create an Account to see details.
Analyst/Coordinator
The only integration we have for lifeIMAGE's solution is with our PACS and nothing else, but I would...
Login or Create an Account to see details.
Analyst/Coordinator
If users do the workflows every day, then the ease of use for lifeIMAGE's system is a little better,...
Login or Create an Account to see details.
Analyst/Coordinator
I have never received any training from lifeIMAGE themselves. We had somebody here who did all the...
Login or Create an Account to see details.
Analyst/Coordinator
lifeIMAGE’s support needed improvement before, and since COVID-19 hit, lifeIMAGE’s support has not...
Login or Create an Account to see details.
Analyst/Coordinator
lifeIMAGE has never contacted me to be proactive about something or to take a look at our system and...
Login or Create an Account to see details.
Analyst/Coordinator
We have a good account manager who is responsive when we send emails. I have discussed some areas of...
Login or Create an Account to see details.
Analyst/Coordinator
When I tell others we have lifeIMAGE, in the back of my mind, I am groaning about having lifeIMAGE....
Login or Create an Account to see details.
VP/Other Executive
Currently, we have multiple image exchange systems within our organization, and we will probably...
Login or Create an Account to see details.
Manager
lifeIMAGE has a large market share, and their quality is okay, but we are always looking for...
Login or Create an Account to see details.
Manager
lifeIMAGE uses browser-based viewing that uses HTML5. There are a couple of vendors that are ahead...
Login or Create an Account to see details.
Manager
lifeIMAGE hasn't been able to scale during COVID-19. They have to do things virtually now, and that...
Login or Create an Account to see details.
Director
The system is cumbersome. Before we send something, we need to make sure that the other person will...
Login or Create an Account to see details.
Director
The training on the system was mainly for the file-room staff. The training was very limited. We...
Login or Create an Account to see details.
Director
We still have to manually bring things into the system and then load the images. When we are in the...
Login or Create an Account to see details.
Director
I don't think that the vendor has changed anything during the COVID-19 crisis. lifeIMAGE has been...
Login or Create an Account to see details.
Manager
lifeIMAGE has some really wonderful support. Getting ahold of people during COVID-19 was a little...
Login or Create an Account to see details.
Manager
The system is not really something we need to get trained on. It just works. lifeIMAGE is working...
Login or Create an Account to see details.
Manager
I like the ease of use. The system is not overly complicated, and it is very stable and robust. It...
Login or Create an Account to see details.
Manager
I would like to be able to get more data around user management because users create their accounts...
Login or Create an Account to see details.
VP/Other Executive
The CEO of lifeIMAGE reached out to me early on during COVID-19 and asked what we needed. We had...
Login or Create an Account to see details.
VP/Other Executive
lifeIMAGE has a really good CEO who is really involved. I personally have had a really good...
Login or Create an Account to see details.
VP/Other Executive
lifeIMAGE has a patient portal that is easily accessible to the patients. Getting and seeing images...
Login or Create an Account to see details.
VP/Other Executive
I am not sure exactly when we are moving away from lifeIMAGE, but there are integrated tools in a...
Login or Create an Account to see details.
VP/Other Executive
Everybody charges more than I want to pay, but I don't think lifeIMAGE charges for every little...
Login or Create an Account to see details.
VP/Other Executive
We have had a very good experience with lifeIMAGE. I don't know whether that is because the product...
Login or Create an Account to see details.
VP/Other Executive
lifeIMAGE meets our current needs very well. When we need something, lifeIMAGE is great. I am not...
Login or Create an Account to see details.
Manager
The system is easy for people to use, but I would rate lifeIMAGE differently in terms of support and...
Login or Create an Account to see details.
Manager
We can't really get anything proactive from the vendor. Everything is reactive. We normally hear...
Login or Create an Account to see details.
Manager
We don't have a vendor executive that we can reach out to. We have to do a little more work to reach...
Login or Create an Account to see details.
Manager
For the most part, lifeIMAGE is available, but we just don't seem to be able to get everything to...
Login or Create an Account to see details.
Manager
When the system works, it is a wonderful tool. We have a lot of part-time residents, and the system...
Login or Create an Account to see details.
Manager
We have given lifeIMAGE chances to keep their promises over the years, but they haven't upheld any...
Login or Create an Account to see details.
Manager
We are looking to evaluate other image exchange systems. It is too soon to tell whether we will stay...
Login or Create an Account to see details.
Manager
Things have been changing with the integration of the lifeIMAGE product over the past few years....
Login or Create an Account to see details.
Manager
We are trying to set up interoperability with our regional partner, but there are a lot of hurdles...
Login or Create an Account to see details.
Manager
lifeIMAGE has had a lot of success in metropolitan areas with hospitals and a PACS admin and staff...
Login or Create an Account to see details.
Manager
The lifeIMAGE product isn't as bad now that we have had it for a while. Our users really like the...
Login or Create an Account to see details.
Manager
The system's functionality is more basic, but it does the job of capturing and storing images. The...
Login or Create an Account to see details.
Manager
The vendor has been very proactive during the COVID-19 crisis. They have been working with us to get...
Login or Create an Account to see details.
Manager
The upgrade process has been really easy. We just upgraded recently, and the process took a couple...
Login or Create an Account to see details.
Manager
We had a recent incident that didn’t pan out well with the vendor’s support.
Login or Create an Account to see details.
Manager
The newer features should be regular system features. There is a health dashboard available, but...
Login or Create an Account to see details.
Manager
Beyond the last upgrade, there isn't a lot of new technology that is coming from lifeIMAGE. We don't...
Login or Create an Account to see details.
Manager
There is a lack of visibility to the back end of the cloud-based system. Only the vendor can see and...
Login or Create an Account to see details.
Manager
The lifeIMAGE system itself has worked pretty well after the upgrade. With recent upgrades, we made...
Login or Create an Account to see details.
Manager
One negative thing with the recent upgrade was that the vendor didn't provide a plan. A lot of other...
Login or Create an Account to see details.
Manager
I am a little more partial to lifeIMAGE's training only because they have recently made an effort...
Login or Create an Account to see details.
Manager
Although there is good training during upgrades, there is no training process for new staff members....
Login or Create an Account to see details.
Manager
During the COVID-19 crisis, things have pretty much been business as usual with lifeIMAGE. They have...
Login or Create an Account to see details.
Manager
At this point, lifeIMAGE is not part of our long-term plans, but our decision will depend on other...
Login or Create an Account to see details.
VP/Other Executive
lifeIMAGE's system works as advertised. It provides a mechanism for outside products to get into the...
Login or Create an Account to see details.
VP/Other Executive
There are several things we would like to see improved with lifeIMAGE. They need better support for...
Login or Create an Account to see details.
VP/Other Executive
There are some things that another vendor's product does a little better than the lifeIMAGE product,...
Login or Create an Account to see details.
Analyst/Coordinator
It isn't uncommon for us to have to request support multiple times. There is no communication about...
Login or Create an Account to see details.
Analyst/Coordinator
lifeIMAGE has adopted a scorched-earth policy when it comes to institutions using additional...
Login or Create an Account to see details.
Analyst/Coordinator
The system's configuration can be confusing, and documentation for help is outdated and lacking. The...
Login or Create an Account to see details.
Manager
In terms of ease of use, there are two sides. The lifeIMAGE product has an easy user interface. I...
Login or Create an Account to see details.
Manager
We used to have a lot more interaction with lifeIMAGE. They were more actively involved with us and...
Login or Create an Account to see details.
Advanced Filters
Preferences