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lifeIMAGE Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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User Commentary

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VP/Other Executive

lifeIMAGE has been really disappointing in the past year, especially given what we have been dealing...

Jul 2021
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Manager

lifeIMAGE has been losing market share, so it is possible that we might start looking at a new HIE...

Jun 2021
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Manager

There is really no executive support at all. We really haven't had too much involvement with...

Jun 2021
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Manager

lifeIMAGE is in a bad state right now. If I could get rid of them, I would. They are staying, but I...

Jun 2021
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(0)
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Manager

lifeIMAGE's application has to be tweaked to work with new servers and operating systems. The vendor...

Jun 2021
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(0)
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Manager

One of lifeIMAGE's key resources left the organization, so we don't have that person anymore. They...

Jun 2021
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(0)
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Manager

lifeIMAGE needs to communicate. The executive leaders need to send out messages to various accounts...

Jun 2021
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(0)
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VP/Other Executive

lifeIMAGE's system has been really disappointing over the last year or two. We have had a lot of...

Jun 2021
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(0)
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VP/Other Executive

To say that we have been really frustrated with lifeIMAGE is an understatement. They started out as...

Jun 2021
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(0)
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Manager

The way the product is now, and considering the support we get from lifeIMAGE, I wouldn’t purchase...

Jun 2021
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(0)
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Manager

The vendor did an upgrade without letting us know, and it broke multiple facets of the system. The...

Jun 2021
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(0)
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Manager

The support we get from lifeIMAGE is going downhill. The support people are spread too thin, and...

Jun 2021
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(0)
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Manager

We used to interact with lifeIMAGE’s executives, but we don’t anymore. Our only contact is a sales...

Jun 2021
||
(0)
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Analyst/Coordinator

It takes a while to navigate lifeIMAGE's system, but I like that we can share images with other...

Jun 2021
||
(0)
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Director

lifeIMAGE doesn't do a very good job of proactively monitoring when their system goes down. When it...

Jun 2021
||
(0)
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Director

Our relationship with lifeIMAGE is improving due to their continual vendor engagement. In the past,...

Jun 2021
||
(0)
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Director

lifeIMAGE is currently our organizational solution for image sharing. We hope that there will be one...

Jun 2021
||
(0)
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Director

lifeIMAGE has been disappointing. They are very stubborn and won't work with or share with other...

Jun 2021
||
(0)
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Director

The support is weak and not consistent, and that is when we can even get support. It feels like...

Jun 2021
||
(0)
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Manager

Recently, lifeIMAGE has had some company-wide cloud and storage issues. Those issues have caused us...

May 2021
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(0)
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Manager

Our account manager with lifeIMAGE is very responsive and will tell us if anything new is coming...

May 2021
||
(0)
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Manager

Recently, there were some negative things that happened with lifeIMAGE, but they are coming out of...

May 2021
||
(0)
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Manager

lifeIMAGE actually doesn’t do much training. They train the team on-site, and then the team is...

Apr 2021
||
(0)
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Manager

The standard workflow is ingesting images through CDs. People upload the images through the standard...

Apr 2021
||
(0)
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Manager

Right now, we feel like we are not getting value for the money the vendor is charging. We wouldn't...

Apr 2021
||
(0)
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Manager

lifeIMAGE is not proactive; they are reactive. I actually don’t think they have enough staff to be...

Apr 2021
||
(0)
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Manager

I would say that lifeIMAGE is not part of our long-term plans. The system looks very ancient. I...

Apr 2021
||
(0)
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Manager

lifeIMAGE’s support is not great. We have to call and leave a voicemail, even about an escalated...

Apr 2021
||
(0)
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Analyst/Coordinator

We are phasing out lifeIMAGE's system, and I don't know how much longer we will have it around. It...

Apr 2021
||
(0)
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Analyst/Coordinator

The user interface is terrible and really difficult to use. We have a few vendors, and lifeIMAGE is...

Apr 2021
||
(0)
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Director

I don't know how lifeIMAGE keeps surviving year after year. Maybe the vendor doesn't have a lot of...

Feb 2021
||
(0)
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Director

The product development is very slow. lifeIMAGE seems to do more development when they get an influx...

Feb 2021
||
(0)
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VP/Other Executive

We are in the process of sunsetting lifeIMAGE's solution. We have chosen another system to be our...

Jan 2021
||
(0)
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Analyst/Coordinator

lifeIMAGE seems to be getting stale. It works, but we have really not seen any progress or...

Jan 2021
||
(0)
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Analyst/Coordinator

lifeIMAGE has had ongoing issues with their cloud capability over the last several months. They have...

Jan 2021
||
(0)
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Analyst/Coordinator

We have been with lifeIMAGE for many years, so we are solid customers. They have had some changes in...

Jan 2021
||
(0)
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Analyst/Coordinator

lifeIMAGE has an online tool where we can log in and see the latest updates on what is happening....

Jan 2021
||
(0)
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Analyst/Coordinator

We want to have lifeIMAGE's system integrate with our EMR so that the process of getting images from...

Jan 2021
||
(0)
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Analyst/Coordinator

When we call for support, we get somebody that calls us back in 15 minutes. We don't get somebody...

Jan 2021
||
(0)
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Analyst/Coordinator

Our leadership has definitely been reaching out to lifeIMAGE’s leadership to get some answers on an...

Jan 2021
||
(0)
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Director

I don’t know whether I have ever talked to a vendor executive. The product is simple. We can upload...

Jan 2021
||
(0)
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 or  to see details.

Manager

We recently upgraded lifeIMAGE's system, and we have had some issues. The system has become more...

Dec 2020
||
(0)
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Manager

I don't have enough experience to compare the system to other image exchange platforms. Just like...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is a lot baked into the system. We can just turn things on and turn things off. I don't get...

Dec 2020
||
(0)
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 or  to see details.

Manager

I would give lifeIMAGE a high rating for supporting our integration goals. We are actually...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

As far as meeting our organizational goals go, I cannot give lifeIMAGE's system a very high rating....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

lifeIMAGE doesn't really have a layer of executive involvement. We just have our representative, and...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Nothing is perfect, but we have made some strides with lifeIMAGE. Several years ago, we were on a...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

lifeIMAGE is pretty well established, so there are a lot of other facilities that we do work with...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have a love-hate relationship with lifeIMAGE’s solution. I don’t like that it is customizable to a...

Dec 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

I don’t feel that lifeIMAGE keeps all their promises. They constantly send us emails about a patient...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I do see lifeIMAGE updating the technology. They are constantly putting out new versions and new...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The only integration we have for lifeIMAGE's solution is with our PACS and nothing else, but I would...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

If users do the workflows every day, then the ease of use for lifeIMAGE's system is a little better,...

Dec 2020
||
(0)
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Analyst/Coordinator

I have never received any training from lifeIMAGE themselves. We had somebody here who did all the...

Dec 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

lifeIMAGE’s support needed improvement before, and since COVID-19 hit, lifeIMAGE’s support has not...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

lifeIMAGE has never contacted me to be proactive about something or to take a look at our system and...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have a good account manager who is responsive when we send emails. I have discussed some areas of...

Dec 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

When I tell others we have lifeIMAGE, in the back of my mind, I am groaning about having lifeIMAGE....

Dec 2020
||
(0)
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 or  to see details.

VP/Other Executive

Currently, we have multiple image exchange systems within our organization, and we will probably...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

lifeIMAGE has a large market share, and their quality is okay, but we are always looking for...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

lifeIMAGE uses browser-based viewing that uses HTML5. There are a couple of vendors that are ahead...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

lifeIMAGE hasn't been able to scale during COVID-19. They have to do things virtually now, and that...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is cumbersome. Before we send something, we need to make sure that the other person will...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The training on the system was mainly for the file-room staff. The training was very limited. We...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We still have to manually bring things into the system and then load the images. When we are in the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't think that the vendor has changed anything during the COVID-19 crisis. lifeIMAGE has been...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

lifeIMAGE has some really wonderful support. Getting ahold of people during COVID-19 was a little...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is not really something we need to get trained on. It just works. lifeIMAGE is working...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like the ease of use. The system is not overly complicated, and it is very stable and robust. It...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like to be able to get more data around user management because users create their accounts...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The CEO of lifeIMAGE reached out to me early on during COVID-19 and asked what we needed. We had...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

lifeIMAGE has a really good CEO who is really involved. I personally have had a really good...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

lifeIMAGE has a patient portal that is easily accessible to the patients. Getting and seeing images...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I am not sure exactly when we are moving away from lifeIMAGE, but there are integrated tools in a...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Everybody charges more than I want to pay, but I don't think lifeIMAGE charges for every little...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have had a very good experience with lifeIMAGE. I don't know whether that is because the product...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

lifeIMAGE meets our current needs very well. When we need something, lifeIMAGE is great. I am not...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is easy for people to use, but I would rate lifeIMAGE differently in terms of support and...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We can't really get anything proactive from the vendor. Everything is reactive. We normally hear...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don't have a vendor executive that we can reach out to. We have to do a little more work to reach...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

For the most part, lifeIMAGE is available, but we just don't seem to be able to get everything to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When the system works, it is a wonderful tool. We have a lot of part-time residents, and the system...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have given lifeIMAGE chances to keep their promises over the years, but they haven't upheld any...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

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