lifeIMAGE
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
 
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User Commentary

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Analyst/Coordinator

The architecture of the platform is weird. There is an internal application, which works fine for...

May 2022
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Analyst/Coordinator

We have been using the product for a very long time. In the past, we had little complaints about it,...

May 2022
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Analyst/Coordinator

We are moving to another product because the vendor’s quality of service has been degrading over the...

May 2022
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Analyst/Coordinator

One reason we moved away from lifeIMAGE was we wanted to expand usage of the platform, especially in...

May 2022
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Analyst/Coordinator

The vendor’s service and communication have been degraded. If there are things that are going wrong,...

May 2022
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Analyst/Coordinator

The solution is not perfect or what we want, but lifeIMAGE still does try to make sure that we are...

May 2022
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Manager

When the system is up, it works okay. lifeIMAGE's product quality has been hampered recently because...

Apr 2022
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Manager

We haven’t had to work with anyone at lifeIMAGE higher than the support team.

Apr 2022
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Director

I like that lifeIMAGE has been successful in integrating with our PACS and our Epic infrastructure....

Mar 2022
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VP/Other Executive

lifeIMAGE's product is fairly simple and easy. The biggest hurdle with using the system is other...

Feb 2022
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VP/Other Executive

lifeIMAGE went through some turmoil when there were issues with the JavaScript they used. When that...

Feb 2022
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Director

We haven't had an upgrade in a long time for the LifeIMAGE solution, so I don't know any nuances as...

Feb 2022
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Director

I don’t know what support the vendor has. We have been working for a long time to try to resolve...

Feb 2022
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Director

lifeIMAGE's system is doing well, and we have no issues. The implementation was very quick, and...

Feb 2022
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Director

lifeIMAGE's willingness to get us up with new partners really sticks out. lifeIMAGE helps get us new...

Feb 2022
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Director

Reporting is a big deal for us. lifeIMAGE's reporting is not really strong. We have been trying to...

Feb 2022
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Director

There is no executive involvement unless I escalate. However, even if I escalate, I don't get to the...

Feb 2022
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Manager

We have lifeIMAGE's system today, but we are going to be replacing it. There are a lot of cloud...

Jan 2022
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Manager

lifeIMAGE charges us every time we want to do anything. How they bill and contract is very...

Jan 2022
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Manager

The lifeIMAGE support is actually very good. We appreciate lifeIMAGE's level of support. We had a...

Jan 2022
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Analyst/Coordinator

We are significantly reducing our use of lifeIMAGE due to a lot of unfulfilled promises from the...

Jan 2022
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Analyst/Coordinator

lifeIMAGE works. The product has its issues, but we use it to import a lot of studies per year, so...

Jan 2022
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Analyst/Coordinator

lifeIMAGE is not very flexible when it comes to data that may be slightly outside of what it is...

Jan 2022
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Analyst/Coordinator

lifeIMAGE’s support is terrible. I was using the system to import a bunch of data from one of our...

Jan 2022
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Director

Talking about lifeIMAGE's product lines is confusing. The vendor has a lot of products that use...

Jan 2022
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Director

lifeIMAGE could definitely do better with their customer support. It is very difficult for us to...

Jan 2022
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Director

One thing that interested me when we signed up with lifeIMAGE was their active approach to helping...

Jan 2022
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Director

We don't have much downtime with lifeIMAGE's system.

Nov 2021
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Director

Depending on the issue, the response time from lifeIMAGE can be off a bit, but they are usually...

Nov 2021
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Analyst/Coordinator

lifeIMAGE isn’t proactively trying to add hospitals in our area to their network. Anytime we engage...

Nov 2021
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Analyst/Coordinator

We can quickly create a connection with an email address; that works well in the product. Instead of...

Nov 2021
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Director

The product is simple to use. I can’t really say it is bad. We got the product for a good price.

Oct 2021
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Director

The vendor is not quick to help out. I wouldn’t want to start with lifeIMAGE as a new customer.

Oct 2021
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Director

lifeIMAGE has made some progress, and there are some things that are better now. I have faith that...

Oct 2021
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Director

lifeIMAGE has had a lot of trouble over the last year, and their product is probably not part of our...

Oct 2021
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Director

If we ask lifeIMAGE for training, we usually get pretty good training.

Oct 2021
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Manager

lifeIMAGE doesn’t have any online training, and that is frustrating because when we have staff...

Aug 2021
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Manager

We still have a lot of issues with pieces failing. Some of the issues have been on the vendor's...

Aug 2021
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Manager

The quality of lifeIMAGE’s support used to be excellent. I don’t know whether they let people go or...

Aug 2021
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Manager

lifeIMAGE did a fantastic job even when we ran into a really big issue with our most recent upgrade....

Aug 2021
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Manager

lifeIMAGE is really not proactive. Their embedded product used Adobe Flash Player, which reached the...

Aug 2021
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VP/Other Executive

lifeIMAGE has been really disappointing in the past year, especially given what we have been dealing...

Jul 2021
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Manager

lifeIMAGE has been losing market share, so it is possible that we might start looking at a new HIE...

Jun 2021
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Manager

There is really no executive support at all. We really haven't had too much involvement with...

Jun 2021
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Manager

lifeIMAGE is in a bad state right now. If I could get rid of them, I would. They are staying, but I...

Jun 2021
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Manager

lifeIMAGE's application has to be tweaked to work with new servers and operating systems. The vendor...

Jun 2021
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Manager

One of lifeIMAGE's key resources left the organization, so we don't have that person anymore. They...

Jun 2021
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Manager

lifeIMAGE needs to communicate. The executive leaders need to send out messages to various accounts...

Jun 2021
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VP/Other Executive

lifeIMAGE's system has been really disappointing over the last year or two. We have had a lot of...

Jun 2021
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VP/Other Executive

To say that we have been really frustrated with lifeIMAGE is an understatement. They started out as...

Jun 2021
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Manager

The way the product is now, and considering the support we get from lifeIMAGE, I wouldn’t purchase...

Jun 2021
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Manager

The vendor did an upgrade without letting us know, and it broke multiple facets of the system. The...

Jun 2021
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Manager

The support we get from lifeIMAGE is going downhill. The support people are spread too thin, and...

Jun 2021
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Manager

We used to interact with lifeIMAGE’s executives, but we don’t anymore. Our only contact is a sales...

Jun 2021
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Analyst/Coordinator

It takes a while to navigate lifeIMAGE's system, but I like that we can share images with other...

Jun 2021
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Director

lifeIMAGE doesn't do a very good job of proactively monitoring when their system goes down. When it...

Jun 2021
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Director

Our relationship with lifeIMAGE is improving due to their continual vendor engagement. In the past,...

Jun 2021
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Director

lifeIMAGE is currently our organizational solution for image sharing. We hope that there will be one...

Jun 2021
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Director

lifeIMAGE has been disappointing. They are very stubborn and won't work with or share with other...

Jun 2021
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Director

The support is weak and not consistent, and that is when we can even get support. It feels like...

Jun 2021
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