lifeIMAGE
Filtered view: All

Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Win/Loss - Why they were selected (by current clients)

We went with lifeIMAGE because our radiology file expressed an interest in sharing images with...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

lifeIMAGE is very much lacking functionality that a lot of the other image-sharing vendors have...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

lifeIMAGE is very difficult to work with. They have slowly gotten worse over time. Trying to get...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We are really looking for a vendor that will help us integrate more with other platforms, and...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

New technology is where the vendor is really hurting. They continue to lose market share, and that...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We have regular meetings set up with the vendor's executives. Those meetings are just touch-base...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

There are a lot of issues with the lifeIMAGE solution. I don't know why, but trying to get things...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

We are trying to get rid of the product. I don't care what lifeIMAGE does with the product; I just...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We are still dealing with problems that lifeIMAGE should have dealt with during the implementation....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sales and Contracting

lifeIMAGE charges one fee, and that fee covers everything forever.

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Our implementation went extremely well, and the vendor's training was really good. lifeIMAGE is very...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

lifeIMAGE's upgrades are a little slow. The system has some glitches and some things that we wish...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

lifeIMAGE has no first-level support. I don't like that. We have to leave messages, and the vendor's...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Things in the system don't always work the way that they are supposed to. The system has a hard time...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Technology

We have had major stability issues since the solution's last upgrade. The vendor hasn't been able to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

When the system is working, it can do basic CD uploads reasonably well. I like the fact that it has...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

The solution's integration is lacking when it comes to deep integrations with electronic medical records....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Unlike one of their competitors, lifeIMAGE doesn't do a lot of outreach on their customers' behalf...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The lifeIMAGE system is reliable and fairly easy to use. Setting up web users so we can send things...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We just don’t really have many issues with the product. We hardly ever hear from anyone from...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We never hear from lifeIMAGE. Whether it be from their admin or support, the only times we really...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

We are moving away from lifeIMAGE's system because we want to consolidate. Our approach is to remove...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

lifeIMAGE does a really good job of connecting us with a customer liaison and other people who can...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have been promised features like specific types of analytics for a long time, but those things...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

lifeIMAGE has been better about working with us, and they seem to be more cooperative. In the past,...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

The system is stable and works, but the vendor is not as good as they used to be. We have a high bar...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We haven’t been very happy with lifeIMAGE. We are considering going to a different vendor.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I like that an end user can log in to lifeIMAGE and start using it on their own. We don’t have to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

I wouldn’t necessarily discourage people from lifeIMAGE if it is a better fit for them. lifeIMAGE...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The architecture of the platform is weird. There is an internal application, which works fine for...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

We have been using the product for a very long time. In the past, we had little complaints about it,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

We are moving to another product because the vendor’s quality of service has been degrading over the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

One reason we moved away from lifeIMAGE was we wanted to expand usage of the platform, especially in...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The vendor’s service and communication have been degraded. If there are things that are going wrong,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The solution is not perfect or what we want, but lifeIMAGE still does try to make sure that we are...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

When the system is up, it works okay. lifeIMAGE's product quality has been hampered recently because...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We haven’t had to work with anyone at lifeIMAGE higher than the support team.

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

I like that lifeIMAGE has been successful in integrating with our PACS and our Epic infrastructure....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

lifeIMAGE's product is fairly simple and easy. The biggest hurdle with using the system is other...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

lifeIMAGE went through some turmoil when there were issues with the JavaScript they used. When that...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We haven't had an upgrade in a long time for the LifeIMAGE solution, so I don't know any nuances as...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

I don’t know what support the vendor has. We have been working for a long time to try to resolve...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

lifeIMAGE's system is doing well, and we have no issues. The implementation was very quick, and...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

lifeIMAGE's willingness to get us up with new partners really sticks out. lifeIMAGE helps get us new...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Reporting is a big deal for us. lifeIMAGE's reporting is not really strong. We have been trying to...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

There is no executive involvement unless I escalate. However, even if I escalate, I don't get to the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

We have lifeIMAGE's system today, but we are going to be replacing it. There are a lot of cloud...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

lifeIMAGE charges us every time we want to do anything. How they bill and contract is very...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The lifeIMAGE support is actually very good. We appreciate lifeIMAGE's level of support. We had a...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Sales and Contracting

We are significantly reducing our use of lifeIMAGE due to a lot of unfulfilled promises from the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

lifeIMAGE works. The product has its issues, but we use it to import a lot of studies per year, so...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

lifeIMAGE is not very flexible when it comes to data that may be slightly outside of what it is...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

lifeIMAGE’s support is terrible. I was using the system to import a bunch of data from one of our...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Talking about lifeIMAGE's product lines is confusing. The vendor has a lot of products that use...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

lifeIMAGE could definitely do better with their customer support. It is very difficult for us to...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

One thing that interested me when we signed up with lifeIMAGE was their active approach to helping...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We don't have much downtime with lifeIMAGE's system.

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Depending on the issue, the response time from lifeIMAGE can be off a bit, but they are usually...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

lifeIMAGE isn’t proactively trying to add hospitals in our area to their network. Anytime we engage...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We can quickly create a connection with an email address; that works well in the product. Instead of...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The product is simple to use. I can’t really say it is bad. We got the product for a good price.

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor is not quick to help out. I wouldn’t want to start with lifeIMAGE as a new customer.

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

lifeIMAGE has made some progress, and there are some things that are better now. I have faith that...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

lifeIMAGE has had a lot of trouble over the last year, and their product is probably not part of our...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

If we ask lifeIMAGE for training, we usually get pretty good training.

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF