Apollo Advance Comments

 

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Current Time Inside Cache Tag Helper: 9/25/2020 7:18:47 AM and Model.EvProductId = 997

Commentary Summary

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User Commentary

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Analyst/Coordinator

Relationship

The vendor is usually very good at helping us out and making sure that we understand where things...

Jul 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

I actually haven’t done any upgrades recently. The only thing I can look at is something we did...

Jul 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

I don’t know that we can do a whole lot for the base that they have for training because it is...

Jul 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

The only time I ever interact with the vendor’s executives or discuss things with them is at an...

Jul 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

We receive our money’s worth. People are going to get what they want for the most part. The vendor...

Jul 2020
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Analyst/Coordinator

Other Observations & Comments

Even if we can’t always talk to someone, some parts of the system are more intuitive than others. I...

Jul 2020
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Analyst/Coordinator

Other Observations & Comments

The vendor does the best they can do. The fact that we have a couple of hospitals makes things very...

Jul 2020
 Helpful

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Analyst/Coordinator

Sales and Contracting

LUMEDX has always been great. We have never had an issue. We have been a client with them for years....

Jun 2020
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Analyst/Coordinator

Implementation and Training

My employee had to install some modules for the vendor and was very frustrated. That person has been...

Jun 2020
 Helpful

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Analyst/Coordinator

Sales and Contracting

LUMEDX has broken some promises. After we signed a contract and paid the vendor, they didn’t deliver...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

The product works, and we were able to test it. We had people standing ready as soon as the product...

Jun 2020
 Helpful

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Analyst/Coordinator

Service and Support

We recently had an issue, and the online support people weren’t very helpful. They were more of a...

Jun 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

My likelihood of recommending the system to a peer or friend has dropped a little bit.

Jun 2020
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Analyst/Coordinator

Other Observations & Comments

Unfortunately, we will still be with LUMEDX in a year from now. There is nothing wrong with the...

Jun 2020
 Helpful

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Director

Other Observations & Comments

LUMEDX charges for a variety of things, but the price is usually pretty reasonable. We are...

Jun 2020
 Helpful

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Director

Lessons Learned

With LUMEDX's upgrades, a lot depends on the sites. Our team is reasonably competent with SQL,...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

LUMEDX's system allows for the end-user development of the space. We can build things in LUMEDX's...

Jun 2020
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Director

Service and Support

There is probably some doubt as to whether LUMEDX is part of our long-term plans because of the...

Jun 2020
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Manager

Functionality and Upgrades

LUMEDX has been a difficult vendor to work with, and that is ironic because they are the only niche...

May 2020
 Helpful

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Manager

Interfacing and Integration

LUMEDX seems to want to control things by not integrating or playing nicely with other systems. At...

May 2020
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Nurse

Functionality and Upgrades

We designed the system, and it works okay. There are a lot of things we can’t do with it. If we were...

May 2020
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Manager

Functionality and Upgrades

Because we have a single database for all instances of the system, the updates take a really long...

Apr 2020
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Manager

Functionality and Upgrades

Once the users get used to the system, it is easy to use, but the system is not conducive to their...

Apr 2020
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Manager

Service and Support

LUMEDX does nickel-and-dime. They haven't been a great partner in terms of helping us get the needed...

Apr 2020
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Manager

Functionality and Upgrades

While the system is stable, it is not good for a large organization. The product is good for a...

Apr 2020
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Manager

Service and Support

What the vendor thinks they can do and what they can actually do are two different things. They...

Apr 2020
 Helpful

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Manager

Service and Support

We have had the system for quite some time, and I feel that my team and I are the ones who are...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

There is a lack of integration with our EMR. We are limited in terms of the setup and what we can...

Apr 2020
 Helpful

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Manager

Relationship

I don't have a lot of respect for the support people. We don't call them often. Our team knows more...

Apr 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

We don't do a lot of reporting with Apollo Advance. Eventually, we will do more reporting because we...

Apr 2020
 Helpful

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Analyst/Coordinator

Service and Support

We have gone through the sales process with LUMEDX, and they have been very responsive throughout...

Apr 2020
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Analyst/Coordinator

Other Observations & Comments

LUMEDX is not aggressive with their executive involvement.

Apr 2020
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Analyst/Coordinator

Other Observations & Comments

I would highly recommend Apollo Advance with a disclaimer depending on what an organization wants to...

Apr 2020
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Analyst/Coordinator

Relationship

I haven't had a lot of executive involvement from LUMEDX.

Mar 2020
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Analyst/Coordinator

Service and Support

I do like the support for LUMEDX. We can call and get a person on the other line working on our...

Mar 2020
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Analyst/Coordinator

Technology

In terms of performance, LUMEDX is a little behind in technology. It would be great if they could be...

Mar 2020
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Manager

Other Observations & Comments

The quality of the people that support the product directly impacts what a clinician thinks about...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

Everyone is pushing to go to an enterprise solution, and Apollo Advance is one of those solutions...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

We have seen another vendor’s structured reporting, and it just leaves a lot to be desired compared...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

The thing that people love the most about the system is its flexibility. It can basically do 90% of...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

We chose the LUMEDX product back in the day because LUMEDX is considered at the top of the industry...

Jan 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

LUMEDX will sometimes change something without really consulting people, but the changes are small....

Jan 2020
 Helpful

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Manager

Relationship

When LUMEDX promises they are going to have something, they usually have it, but they don't have it...

Jan 2020
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Manager

ROI / Cost (care and feeding)

I don’t think LUMEDX nickel-and-dimes us. Their resources and employees are doing things, and they...

Jan 2020
 Helpful

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Manager

Interfacing and Integration

LUMEDX is a little behind the times sometimes in terms of integration. Our EMR vendor has the...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

There are certain things that we have to do for the LUMEDX software to mitigate problems, and one...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

The vendor is fine in terms of technology. They always upgrade the system and try to keep up. They...

Jan 2020
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Manager

Relationship

Compared to some companies, LUMEDX is relatively small. We have talked with the executives when we...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

We would like to see the vendor work on their health-view process where they basically use data to...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

Apollo Advance is a great system with great functionality. We anticipate moving to LUMEDX's latest...

Dec 2019
 Helpful

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Director

Relationship

We receive nothing but good communication from LUMEDX. We have a partnership with them. The service...

Dec 2019
 Helpful

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Manager

Service and Support

Our experience with LUMEDX has not been very positive over the last few years. We haven't been...

Dec 2019
 Helpful

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Manager

Future Outlook

We are working on an upgrade that is hopefully going to be helpful, but that is yet to be proven. We...

Dec 2019
 Helpful

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Manager

Functionality and Upgrades

The capabilities of Apollo Advance for templating are limited. My cardiology staff members hate...

Dec 2019
 Helpful

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Manager

Interfacing and Integration

When we went live with our EMR, we had quite a few interface desires with LUMEDX's system, and...

Dec 2019
 Helpful

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Director

Functionality and Upgrades

The product's ease of use depends on how good organizations' in-house people are at designing and...

Nov 2019
 Helpful

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Director

Relationship

We are a longtime customer of LUMEDX. We can talk to the executives fairly easily, so we are pretty...

Nov 2019
 Helpful

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Director

ROI / Cost (care and feeding)

LUMEDX's fees are reasonable, but we have a couple of FTEs dedicated to the product, so the dollar...

Nov 2019
 Helpful

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Director

Relationship

In terms of keeping promises, LUMEDX is hit or miss, but their platform is built around a toolbox...

Nov 2019
 Helpful

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Director

ROI / Cost (care and feeding)

LUMEDX does charge for little things, but the cost is usually fairly reasonable. We can get some...

Nov 2019
 Helpful

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Director

Implementation and Training

We have a lot of in-house experience with implementing, but LUMEDX always provides sufficient...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

LUMEDX's product is based more on reporting, so there isn't really any new, cutting-edge technology....

Nov 2019
 Helpful

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Director

Service and Support

Customer support is one of LUMEDX's weaker points. We are pretty experienced with the product, so if...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

Apollo Advance is superior to pretty much everything Epic has in the cardiology space. The LUMEDX...

Nov 2019
 Helpful

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Manager

Other Observations & Comments

The vendor is a small company, and we want them to put more effort into development.

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

The vendor does a good job, and the system is advanced. The system has been in place for a long...

Oct 2019
 Helpful

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Manager

Other Observations & Comments

We can easily customize the system, and that is a good and bad thing. The product is dramatically...

Oct 2019
 Helpful

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Manager

Interfacing and Integration

I have integrated elements from the system into our EMR, and we did that without upcharge. We tried...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

The system has a validation tool within the application that never seems to work quite right. When...

Oct 2019
 Helpful

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Manager

Relationship

The application is pretty straightforward after users have been trained. The vendor has good quality...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

The vendor constantly has updates to all of their suites of applications.

Oct 2019
 Helpful

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Manager

Service and Support

The vendor’s support is incredible. We can reach out to individuals in the company. Even when we go...

Oct 2019
 Helpful

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Manager

Relationship

The system is running, and we don’t really need the vendor to ask what they can do for us because we...

Oct 2019
 Helpful

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Manager

Future Outlook

If we get everything accomplished that we want to, I foresee our satisfaction being high in 12...

Sep 2019
 Helpful

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Manager

Functionality and Upgrades

LUMEDX has good, basic-registry functionality, and they work with us to build custom interfaces for...

Sep 2019
 Helpful

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Manager

Interfacing and Integration

LUMEDX does a really good job with their product. It works in the way it was promoted. The vendor...

Sep 2019
 Helpful

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Manager

Sales and Contracting

The executives from LUMEDX are involved all the time, but not with us. They are just trying to sell...

Sep 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

LUMEDX has been very good to us for several years, and their product is well made and very good with...

Sep 2019
 Helpful

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Director

Functionality and Upgrades

LUMEDX is usually very proactive, and they are always looking for ways to incorporate new...

Jul 2019
 Helpful

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Director

Other Observations & Comments

We don’t have the infrastructure to create a structured report in the system. I would like to have...

Jul 2019
 Helpful

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Director

Service and Support

Whenever we have to call the LUMEDX help desk, we find that the process isn’t as robust as it should...

Jul 2019
 Helpful

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Director

Relationship

Some situations got to a critical point where LUMEDX’s executive team stepped in, and the resolution...

Jul 2019
 Helpful

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Director

Functionality and Upgrades

I absolutely do not hear displeasure about the LUMEDX system. I don’t get frustrated phone calls...

Jul 2019
 Helpful

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Director

Functionality and Upgrades

If the new analytics functionality delivers what I am expecting, then my satisfaction with the...

Jul 2019
 Helpful

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Director

Other Observations & Comments

When we have challenged LUMEDX, things have been okay. Considering the contractual price and the way...

Jul 2019