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KLAS VP of Research / Strategy, Clinical - Coray Tate
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With the merger, I haven't noticed anything negative. I still work with the same support people, and...

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Once a user knows how to build an interface with the system, the product is not difficult to...

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If I have an issue when I build an interface and have to contact the support people, that help is...

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With the upgrade we are taking, there are some features that will be nice in terms of looking at...

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We wouldn't second-guess choosing Corepoint again. It has been a great product. There hasn't been...

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Director

The Corepoint upgrades are pretty seamless. I would definitely give the vendor a high score for...

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Director

Once we set Corepoint up, the vendor left. The vendor doesn't do well with education and training.

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Director

We can call in the vendor for Corepoint support. If the technical person or engineer that we need...

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Director

Corepoint went through a merger with Rhapsody, and then they became Lyniate. I haven't heard from my...

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CIO

Corepoint is a solid workhorse in the background that does its job with no problems or worries. I...

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Manager

Our end users are very much set up in the system, and they are ecstatic about the system. The system...

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Manager

The only drawback to the vendor's implementation was the timeline. The initial training was written...

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Manager

We have to buy more to have additional functionality. Lyniate delivers new technology. The industry...

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CIO

Corepoint is a great interface engine. It requires minimal work from us and does exactly what we...

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Analyst/Coordinator

The first thing that comes to mind about Lyniate is support. It is nice to pick up the phone, call...

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The solution is easy to use. I can figure out most things pretty quickly. If I can't, I just pick up...

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I can't understand why people use other products when Corepoint is such a great product. The vendor...

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Manager

The failover and disaster recovery features need a little work. But from a day-to-day perspective,...

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Manager

Lyniate could do a better job of offering clients insights into what the vendor is developing. That...

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Manager

Lyniate is very responsive. Our account representative seems to really take an interest in clients,...

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Manager

I had a question about something the other day, and I called and got an answer to my question on the...

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Manager

We pay per connection, so we pay the connections and annual support fee. We are not doing...

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Manager

The training was really good. I had a little more experience than some of the other people in my...

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Manager

I am getting outcomes. There is an HIE feed that we get results, discharge information, and...

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Manager

We have good visibility and can see what is going on. I can see all of my connections and their...

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Manager

The system is solid. It is fairly intuitive. People don't have to be programmers to do the...

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Analyst/Coordinator

The ease of use is probably the best feature of Corepoint. From the end-user experience to the...

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Manager

Lyniate has the best support on the planet by far. I would be glad to stand in front of millions of...

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Manager

The product is extremely flexible. The merger has had no negative impacts on us. The transition has...

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Director

Lyniate has been a good company to work with. The support has always been there, and I have always...

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Director

The product works. It is always running, and it does what we purchased it for. Corepoint has all the...

Jan 2021
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Director

We have been discussing Lyniate’s charges. With interfaces, the more we buy, the more support we are...

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Director

Everything went smoothly in our recent upgrade implementation. We were able to get support, but...

Jan 2021
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Director

Some of the tutorials for Corepoint could be a little more spelled out and easier to reference. I...

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Director

I didn’t even know Corepoint had been purchased until we got the bill. No one has reached out to us,...

Jan 2021
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Manager

We wouldn’t be who we are today without Corepoint. We could find another PACS that would do what we...

Jan 2021
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Manager

The quality of Corepoint Health’s involvement has dropped a bit with the changes they are going...

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Analyst/Coordinator

I don’t think the vendor charges for every little thing. They have been very fair with their...

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Analyst/Coordinator

The vendor's training was very effective. I am very pleased with their training programs. One of...

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Analyst/Coordinator

With the vendor, we have been able to explore, develop, and deploy solutions that aren't...

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Analyst/Coordinator

One of our main concerns was moving to a Windows-based solution. The high-availability solution for...

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Analyst/Coordinator

The vendor stands out because of their market penetration and their breadth of customers in the industry....

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Analyst/Coordinator

The first time we ever had to call the vendor's support, we were shocked because the phone rang...

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Analyst/Coordinator

We are very satisfied with the product and the vendor organization. We have experienced a good...

Jan 2021
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Director

Corepoint is a workhorse. It is a rock-solid product. It literally sits in the middle of everything...

Jan 2021
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Director

I am very pleased with the excellent support we get from Lyniate. They jump up to help us when we...

Jan 2021
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Director

The vendor's user group meetings were very focused on the product, the things that were going well,...

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Director

I haven’t seen the service degrade as we would normally see when a vendor acquires a new system. The...

Jan 2021
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Manager

I couldn’t ask for a better product or better service. We migrated our integration engine over to...

Jan 2021
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Manager

The sales engineer is such a key to our whole relationship. Our representative has been our...

Jan 2021
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Manager

Our experience has been exactly the same as it always was before the merger. We didn’t have any kind...

Jan 2021
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Director

Users have to kind of be interface developers to really get the best out of Corepoint. If people are...

Jan 2021
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Director

The tier-one customer support is the best tier-one support that I have ever had in my life. In all...

Jan 2021
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Director

In terms of executive involvement, either the executive are very hands on, or we have a lot of...

Jan 2021
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Director

Corepoint has made us money. We own our own specialty facility, and without the interface engine,...

Jan 2021
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Director

When I call for support, I usually get some kind of training that allows me to do things again in...

Jan 2021
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Director

Corepoint is pretty straightforward. The solution is designed to integrate. We build it, leave it...

Jan 2021
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Director

The vendor's executive involvement is excellent. Lyniate is a small company, so we get to know the...

Jan 2021
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Director

Lyniate offers a level-three training class, but it is only in person in Texas. I would like to see...

Jan 2021
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Director

Their software is configured so that users can build interfaces in a simple way. We don't have to...

Jan 2021
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Analyst/Coordinator

We haven't had to make any big adjustments during COVID-19 that have been dependent on Lyniate. Not...

Jan 2021
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Analyst/Coordinator

Whenever we are providing feedback for improvement, we seem to be nitpicking really minor features....

Jan 2021
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Analyst/Coordinator

Lyniate is absolutely part of our long-term plans. We consider them a strategic partner. We actually...

Jan 2021
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Analyst/Coordinator

The support is the key differentiator between Corepoint Health and other vendors I have worked with....

Jan 2021
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Analyst/Coordinator

We did a complicated upgrade that was a big change in architecture. Corepoint Health assigned us a...

Jan 2021
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Analyst/Coordinator

Corepoint Health's training is excellent. Unfortunately, I don’t have the opportunity to do a lot of...

Jan 2021
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Analyst/Coordinator

In my mind, developing excellent products that don’t have issues is the true measure of being...

Jan 2021
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Analyst/Coordinator

Whenever we need to do a hardware migration or allocate money toward resources, the vendor is always...

Jan 2021
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Analyst/Coordinator

We receive a tremendous amount of efficiency from the interface engine. The product is really robust...

Jan 2021
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Analyst/Coordinator

The vendor keeps all promises, and they go well beyond. When we have a problem, they answer quickly,...

Jan 2021
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Analyst/Coordinator

We do have to pay for training from the vendor, but they have frequent calls that are very...

Jan 2021
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Analyst/Coordinator

I don’t have any problems with upgrades on the system, and the vendor is available 24/7. The vendor...

Jan 2021
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Analyst/Coordinator

We love Corepoint. I did a lot of research before I selected Corepoint, and I am very pleased with...

Jan 2021
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Analyst/Coordinator

The thing that puts Lyniate way over the top is their customer support. If we are working on any...

Jan 2021
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Analyst/Coordinator

The vendor hasn't nickel-and-dimed us at all. I have been very pleased. When we first went live with...

Jan 2021
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Analyst/Coordinator

Lyniate reaches out to us to ask us whether there is anything that we need help with. Lyniate has...

Jan 2021
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Manager

Basically, we couldn't be more pleased with the product. I have always found Lyniate's support to be...

Dec 2020
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Manager

Lyniate's tools are the easiest to use when debugging codes or issues. We went from having an...

Dec 2020
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Manager

We have done some very difficult file manipulation through the years, such as converting bank files...

Dec 2020
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CIO

Corepoint is great. Corepoint is a minor product, but it does what it is supposed to do. Corepoint...

Dec 2020
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CIO

Lyniate has always been there for us. We don't have any issues using Corepoint, and we find it to be...

Dec 2020
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Director

Lyniate has kept their promises. I went to their user conference once, and there were several things...

Dec 2020
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Director

I like Lyniate’s support. The vendor’s people know the healthcare industry and can make sure that...

Dec 2020
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Manager

We usually don't upgrade unless there is a reason for us to upgrade. I know Lyniate is coming out...

Dec 2020
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Manager

With training, I know the documentation from Lyniate can be circular and takes longer to get our...

Dec 2020
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Director

I would like to say Corepoint is part of our long-term plans, but we are looking at a new EHR, and...

Dec 2020
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Manager

The vendor is really good with ease of use and getting things off the ground. Lyniate has everything...

Dec 2020
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Manager

I wish that we had more flexibility to do things in Corepoint. Most people use Corepoint for...

Dec 2020
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Manager

The recent merger really didn't affect us because all of our portals still remain the same. There...

Dec 2020
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Director

The vendor's support is excellent. That was actually a big reason why we chose them. We interviewed...

Dec 2020
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Director

I remember getting the emails about Corepoint and Rhapsody merging, and I haven’t seen a big...

Dec 2020
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Director

Unless an organization needs some grandiose feature or functionality that Corepoint doesn't have, I...

Dec 2020
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Director

With Corepoint, there isn’t just one fee. There is one feature that I would like, but the license...

Dec 2020
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Director

The last upgrade we did was just fine. It went really well. Lyniate was helpful and held my hand the...

Dec 2020
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Director

Lyniate is able to have what we need when we need it. The functionality meets our needs.

Dec 2020
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Director

Lyniate’s service and support are outstanding. They are the best I have ever seen. The vendor is...

Dec 2020
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Director

The vendor only has a few add-ons, but some of the add-ons are difficult to obtain for a small...

Dec 2020
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Director

I like the intuitiveness of the product when we are building connections and writing interfaces....

Dec 2020
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Manager

The vendor changed to Lyniate and brought in the Rhapsody product, so I have deep concerns. The...

Dec 2020
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Director

We wouldn't be able to integrate our systems the way we have without Corepoint. We have a lot of...

Dec 2020
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Director

Corepoint isn't perfect. Recently, we needed to interface two DICOM imaging systems. We also needed...

Dec 2020
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Director

There is a learning curve with Corepoint. The overall functionality is very logic driven. It is all...

Dec 2020
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Director

We haven't had a high need for any new technology. I haven't gotten any literature from the vendor...

Dec 2020
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Manager

We have to pay for every feature we get from Lyniate. Functionality for DICOM files is a license...

Dec 2020
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Manager

Lyniate's support was good when we had an issue prepping for one of our upgrades awhile back. That...

Dec 2020
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Analyst/Coordinator

We get a lot of bang for our buck with the system. The way they charge us for our connections really...

Nov 2020
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Analyst/Coordinator

Everything has been great in terms of upgrades. If we have issues with an upgrade, the fixes are...

Nov 2020
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Analyst/Coordinator

Whenever there is any development in the integration area, Lyniate is on top of it. They try to see...

Nov 2020
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Analyst/Coordinator

Lyniate’s support is fabulous. If I have a production issue, I can get the vendor on the phone, and...

Nov 2020
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Analyst/Coordinator

The vendor’s responsiveness is just great. They are always there when I need them. They never leave...

Nov 2020
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Analyst/Coordinator

The system drives tangible outcomes. If we have specific metrics that we want to look at, we can...

Nov 2020
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Analyst/Coordinator

I would push others hard not to choose something else. Lyniate is awesome. There is no other company...

Nov 2020
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Analyst/Coordinator

The vendor went through a big merger, and their services have been consistent. When they merged, we...

Nov 2020
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Analyst/Coordinator

The product is very robust and flexible. We often deal with new things and new ways to integrate. If...

Nov 2020
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Analyst/Coordinator

The vendor is responsive. They take care of my needs, and they send emails that document what takes...

Nov 2020
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Director

We haven't had to bring any issues with Lyniate since the COVID-19 crisis started. We have used...

Nov 2020
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Director

Lyniate absolutely avoids charging us for every little thing. In fact, the vendor has frequently...

Nov 2020
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Director

We have had phenomenal success with Lyniate's implementation services. The vendor has been great to...

Nov 2020
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Director

Corepoint is absolutely phenomenal for my team. We love it. This solution is so much better than...

Nov 2020
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Director

The only time executives from Lyniate have ever called us was when they were about to announce the...

Nov 2020
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CIO

When using Corepoint, we have to know what we are doing in there. I haven’t seen anything in terms...

Nov 2020
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CIO

I don’t feel that Lyniate charges for every little thing. There is a charge if I need another...

Nov 2020
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Manager

I would not buy the Corepoint product again sight unseen; I would shop around first. It is...

Nov 2020
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Manager

For the last 10 years, Corepoint Health has had the number one support. They were excellent at...

Nov 2020
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Manager

Lyniate has been up front about charges. The challenge is as they come out with new functionality,...

Nov 2020
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Manager

Integration is Corepoint Health’s domain. They have been very solid in keeping up with the trends of...

Nov 2020
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Manager

Lyniate just had their user group conference, and in looking at the past year and where they are...

Nov 2020
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Manager

The executive involvement with Corepoint Health has been abysmal in the last year since the Lyniate...

Nov 2020
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Manager

Corepoint is priced pretty high, and it is by connection. When a hospital has hundreds of...

Nov 2020
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Manager

Before the COVID-19 crisis, Lyniate offered only on-site training classes, and that was very...

Nov 2020
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Manager

Lyniate has been absent as a vendor. I have had no contact from an account manager ever since the...

Nov 2020
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Manager

It is difficult to do a user group conference these days, but in the past, those have been very good...

Nov 2020
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Director

The business side of the relationship really hasn’t changed. I still rate that highly. We have...

Aug 2020
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Director

We haven’t needed Lyniate to do anything for our engine or the things that we have done related to...

Aug 2020
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Director

I probably would have scored the current version we are on a bit lower a few years ago. Lyniate has...

Aug 2020
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Director

We love Lyniate's team. My people are very happy and have never had any issues. Part of that I would...

Aug 2020
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Director

I am definitely likely to recommend the product. The best recommendation I could give is if I could...

Aug 2020
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Analyst/Coordinator

The people at Lyniate really listen to their customers. The vendor is top notch. They are...

Jul 2020
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Analyst/Coordinator

Lyniate is keeping up with market standards and is always looking forward and making sure that...

Jul 2020
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Director

Lyniate is the most wonderful group in all the world. They are just about the only vendor that I...

Jul 2020
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CIO

We have to be really mindful of how the merger is going to impact the level of service. Our contacts...

Jul 2020
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CIO

The support people have always been strong. They have been very helpful. If it weren't for the...

Jul 2020
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CIO

The product has always been top of the line. It is one of the better products out there. It is much...

Jul 2020
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CIO

We haven't worked much with Lyniate since the merger, but before Corepoint and Rhapsody became...

Jul 2020
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Manager

I love Corepoint. It is an excellent, adaptable system. It doesn't exactly what I need it to do. The...

Jun 2020
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Analyst/Coordinator

Ongoing support is where the corporation really shines. The vendor executives are very involved....

Jun 2020
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Analyst/Coordinator

The vendor's support is really the area in which they shine. Their product is very inflexible, but...

Jun 2020
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Analyst/Coordinator

I would give the vendor a thumbs-up for supporting us during the COVID-19 crisis. We had a couple of...

Jun 2020
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Analyst/Coordinator

When we call Lyniate for support, we get somebody who can help us immediately. No matter what time...

Jun 2020
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Analyst/Coordinator

For the developers and operators, the system is very easy to use, but people inside the hospital...

Jun 2020
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Manager

Lyniate doesn’t nickel-and-dime us to death. Corepoint doesn’t really drive an outcome. It just kind...

Jun 2020
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Manager

I can’t remember what the issue was with Corepoint, but I think it may have been resolved in our...

Jun 2020
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Manager

Anytime we call, the ongoing support is there. It doesn’t matter what time of day we call or what...

Jun 2020
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Manager

None of our vendors do a lot of proactive reaching out. With Lyniate, we hardly ever need to go to...

Jun 2020
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Analyst/Coordinator

Lyniate is really good about going after new things, such as FHIR. They have been doing a good job...

Jun 2020
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Manager

Lyniate has always been a really strong partner when we have done anything with Corepoint. We have...

Jun 2020
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Analyst/Coordinator

Lyniate is a fabulous company with great user support. I have nothing but good things to say about...

Jun 2020
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Analyst/Coordinator

The product is amazing and very user friendly. The difference between Corepoint and another product...

Jun 2020
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Analyst/Coordinator

We haven't tapped even the surface of what the engine can do. With some of the newer things that...

Jun 2020
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Analyst/Coordinator

Lyniate helped me with an upgrade recently. We didn’t have resources available, so the upgrade...

Jun 2020
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Analyst/Coordinator

Lyniate is always putting out information. Lyniate notifies us what is in the updates and what the...

Jun 2020
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Analyst/Coordinator

Lyniate has never reached out to say that there is a problem with the system or that we have to...

Jun 2020
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Analyst/Coordinator

I have not had a lot of interaction with Lyniate at the executive level, but they are a great...

Jun 2020
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Manager

The system is going to stay with us until a vendor comes up with a better product. We have internal...

Jun 2020
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Manager

I like being able to see the message layouts where certain messages show us an issue on certain...

Jun 2020
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Manager

We definitely have gotten cost ownership down on the product. We have had Corepoint for a long time,...

Jun 2020
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Analyst/Coordinator

We have had a couple of upgrades along the way, and each one has given us more capabilities and...

May 2020
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Analyst/Coordinator

The system we used before Corepoint ran on Unix, and we had to reboot the system every five years,...

May 2020
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Analyst/Coordinator

Lyniate's initial training wasn't in depth enough. I believe there are additional trainings...

May 2020
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Analyst/Coordinator

I haven't had much experience with executive involvement since Corepoint was acquired by Lyniate....

May 2020
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Manager

Lyniate keeps their promises. They are very good at listening to the customer. They hear what works...

May 2020
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Manager

Lyniate does not nickel-and-dime. They are pretty good as a software provider, and whenever we need...

May 2020
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Manager

For where we are at as an organization, Corepoint is definitely meeting our needs. It is not a...

May 2020
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Manager

The upgrades are pretty seamless. The last upgrade seemed to have a little hiccup, but Lyniate is...

May 2020
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Manager

Lyniate healthcare works really closely with us. They hold training meetings and are on top of the...

May 2020
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Manager

Lyniate's ongoing support is top notch. Corepoint is easy to use most of the time, so there is no...

May 2020
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Manager

The executive involvement from Lyniate is great. They have a great team that works very closely with...

May 2020
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Manager

The vendor does charge for everything, but the product is worth the price. The vendor delivers a...

May 2020
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Manager

The vendor delivers on their promises. They are hands down one of the better companies I have worked...

May 2020
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Manager

Corepoint is critical to our long-term plans. Everything could be easier to do, but the product is...

May 2020
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Manager

I wish I could give the support an even higher score because it is just that good. Lyniate’s support...

May 2020
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Manager

There is no actual coding in the product. Everything is programmed using a GUI. The system has...

May 2020
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Manager

We can set up alerts at any level, and the alerts are working well for us so far. We haven't had any...

May 2020
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Manager

I haven't seen anybody like Lyniate. They are great. They are always available when we need help. I...

May 2020
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Manager

I like the product; it is great. The customer service is excellent. Lyniate is available 24/7, and...

May 2020
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Analyst/Coordinator

Lyniate's customer service is amazing. The support people are fast and knowledgeable. I know that if...

May 2020
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Analyst/Coordinator

I am able to attend annual user conferences from Lyniate, and I really like going to them. We get...

May 2020
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Manager

Lyniate reached out with some emails and recommendations regarding the COVID-19 crisis. Honestly, I...

May 2020
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Manager

When it comes to avoiding charging for every little thing, Lyniate is golden. They do more than they...

May 2020
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Manager

Lyniate’s service is proactive, and I hope they stay that way as they move on to a new system. They...

May 2020
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Analyst/Coordinator

We would purchase Corepoint again. It is fine. We would like to get it upgraded, but we don’t have...

May 2020
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Analyst/Coordinator

Lyniate rarely charges us. The only time we have had extra charges was when we were installing...

May 2020
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Analyst/Coordinator

If we have support issues, I can call and have Lyniate take care of everything immediately. We...

May 2020
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Director

The vendor keeps coming up with things to make the product better and easier for my teams. My teams...

Apr 2020
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Director

Corepoint is definitely part of our long-term plans. I would buy the product again in a heartbeat,...

Apr 2020
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Director

During the implementation, the vendor was there to help us the whole way, even when they didn't have...

Apr 2020
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Director

The vendor's training could be better. There are some classes that we have to go on-site for, and...

Apr 2020
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Manager

When we do any major upgrades or changes, Lyniate is very responsive. They are standing on the...

Apr 2020
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Manager

People from the executive level come out to the site occasionally for sales and marketing, but...

Apr 2020
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Manager

Corepoint is really good. We had an instance where we needed to figure something out, and we were...

Apr 2020
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Analyst/Coordinator

I never hang up the phone with Lyniate without my problem being resolved. I can see the difference...

Apr 2020
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Director

I don't know what we would do with the vendor during the COVID-19 crisis, but they have still...

Apr 2020
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Manager

Before the company was Lyniate, we would have the executives visit us. With Lyniate, the executives...

Apr 2020
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Manager

I have worked with other products and vendors in the industry. Other vendors I have worked with have...

Apr 2020
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Manager

I anticipate my overall satisfaction a year from now being the same. Lyniate has delivered...

Apr 2020
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Director

The Corepoint platform is reliable and simple to use. It has been tremendously beneficial to have...

Apr 2020
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Director

The vendor will work with us on the best approach so that we end up saving money. One time, we were...

Apr 2020
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Director

We had tremendous upgrade implementations, and they went off without a hitch. When we had problems...

Apr 2020
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Director

Lyniate is a really outstanding company and has a good solution set. I can cycle individuals of my...

Apr 2020
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Director

Although Lyniate absolutely supports our integration goals, they haven't sought me out as much as I...

Apr 2020
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Director

Corepoint gives us the platform and the future sets we need. Sometimes it is a little hard to tell...

Apr 2020
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Director

Lyniate is leading the market when it comes to their product's ease of use. My staff members can...

Apr 2020
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Director

The vendor goes above and beyond with their support, and they actually help us configure things,...

Apr 2020
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Director

We have had a close relationship with the vendor the entire time we have been with them, and we...

Apr 2020
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Director

I cannot think of a time when we haven't been able to accomplish something. We have been very...

Apr 2020
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Director

The product is very affordable. The renewal process is easy; the vendor just smiles, and we don't...

Apr 2020
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Director

I would love to continue to give the vendor my business if they could carry the capability and...

Apr 2020
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Analyst/Coordinator

I would buy Corepoint again in a heartbeat. Lyniate avoids charging for every little thing....

Apr 2020
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Analyst/Coordinator

In terms of the product working as promoted, when Lyniate releases something, I only hear about it...

Apr 2020
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Analyst/Coordinator

My representative from Lyniate comes to see me every year. Lyniate's service is top notch; they are...

Apr 2020
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Manager

COVID-19 hasn't really come up at all. The vendor sent out some letters and things, but everyone is...

Apr 2020
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Manager

The vendor has fantastic customer service. I would put them right up there with the best customer...

Apr 2020
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Manager

With Corepoint, we mostly get development tools. The functionality is mostly point and click, and we...

Apr 2020