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Corepoint Comments
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User Commentary
Director
The product is all about integration in healthcare environments. There is a new version of HL7 that...
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Director
Corepoint is very good, and we like it. We appreciate its set of strengths. When we build something...
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Director
Lyniate had a significant increase this year, and I have seen an uptick in the price of the service...
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Director
We bought Corepoint to do a job, and it does its job extremely well. Lyniate has good training for...
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Director
We have no plans to get rid of Corepoint. It has a different set of strengths and weaknesses than...
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Director
The solution is not cheap. Every bill that comes around is hard. Recently, we had a scenario where...
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Director
I haven't used Lyniate's implementation services, but Lyniate has helped us with the system...
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Director
I don't have any complaints about how Corepoint works. It is nearly flawless. The one caveat is that...
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Director
There are some product features that would be nice to have added, but those features are all in...
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Director
Lyniate's customer service is stellar. We can send an email, and Lyniate invariably responds right...
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Director
There is a representative that I interact with from time to time. I reach out to that person via...
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Director
Corepoint is not an inexpensive product, and then we have a pretty significant annual maintenance...
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Director
The top things I would tell someone else are that Lyniate's customer service is great, the product...
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Analyst/Coordinator
I wish the vendor would loosen up a bit on error reporting. Our organization does not have a team or...
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Analyst/Coordinator
The vendor does not avoid nickel-and-diming. If we buy a pack of connections but don't need all of...
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Analyst/Coordinator
The system has been really good for us. Aside from the engine being user friendly, intuitive, and...
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Analyst/Coordinator
The merger hasn't affected me too much. I had never heard of Rhapsody; I didn't even know what the...
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Analyst/Coordinator
The fail-over process in Corepoint is very smooth and easy. When we do upgrades, the solution's...
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Analyst/Coordinator
Lyniate does a good job with their help desk. That is one thing that I really appreciate about their...
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Analyst/Coordinator
Corepoint is probably the best engine out there. It is simple to use and very easy to learn.
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Analyst/Coordinator
Lyniate always gives us good support. They are very responsive when we call them with questions or...
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Analyst/Coordinator
Every upgrade has different features. Lyniate is very creative with the things that they do with the...
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Analyst/Coordinator
Corepoint has really good alerts. We can send alerts via email to pagers, and we can monitor things...
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Analyst/Coordinator
We can develop an interface with Corepoint really easily. It is an easy product to use, and it is...
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Analyst/Coordinator
The support is outstanding. We never have to feel like we are out there alone or stuck. When we need...
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Analyst/Coordinator
We love Corepoint. The software is easy to use. Engine updates are set up to flow to the backup...
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Analyst/Coordinator
Normally, Lyniate assigns somebody to support and work on the upgrades, and that person works with...
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Analyst/Coordinator
We do large upgrades periodically. Lyniate is excellent about issuing temporary licenses to get us...
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Manager
As soon as we get on the phone with one of Lyniate's people, we can get an answer. That is great....
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Manager
Corepoint works really well. I have never had to get the vendor to do much for me. If the log files...
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Manager
I really like Corepoint. The vendor was a small company when we first started with them. They were...
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Manager
Corepoint's technology is great, and Lyniate is very responsive to user feedback. If we tell them...
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Analyst/Coordinator
We are set up with a maintenance plan where we are charged yearly for the interfaces that we have up...
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Analyst/Coordinator
I haven’t been to Lyniate’s training in a couple years, but last time I was there, it was excellent....
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Analyst/Coordinator
We have had zero downtime due to the engine itself or anything running at all in the system. There...
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Analyst/Coordinator
Corepoint gives us the ability to modify messages as needed to make sure that we are communicating...
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Analyst/Coordinator
Corepoint is very comfortable and easy to use. I know where the functions are, and it is very easy...
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Analyst/Coordinator
We are not a huge company, so there are times when we run into things that we are not familiar with....
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Analyst/Coordinator
I would tell Lyniate to certainly keep up the customer service, at least at the user level where we...
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Manager
Lyniate is one of the best vendors that we work with. They are wonderful. I really don't have...
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Manager
The Corepoint implementation was very good. When Lyniate set everything up, they did all the...
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Manager
We got Corepoint because it literally integrated. We have several different programs, and Corepoint...
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Manager
Our project manager from Lyniate is wonderful. This person works with our IT people and with all our...
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Manager
As far as I know, Lyniate is proactive. The program doesn’t malfunction ever, so we don't really...
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Manager
The delivery and timing of the build portion were great. Lyniate did it when they said that they...
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Manager
We don't get charged for anything extra from Lyniate. We just have the product, and as we need hours...
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Manager
It is hard to tell whether Corepoint is driving outcomes for us. We only use it for one specific...
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Manager
We were using Corepoint locally, and then we were acquired, so we had to switch over to the system...
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Manager
I cannot say enough good things about Corepoint. The customization and everything are amazing....
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VP/Other Executive
The vendor doesn't nickel-and-dime, but the system is expensive. We pay per connection and for...
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VP/Other Executive
The vendor gave us the full training. Our users took the training and picked up on everything. We...
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VP/Other Executive
The system has a few rough spots here and there, but overall, it is good. The system meets all the...
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VP/Other Executive
I haven't pushed the vendor to deliver new technology. The only offset is that since the Lyniate...
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VP/Other Executive
The vendor's support team answers emails within the hour, and the team calls to make sure I get...
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Manager
I have nothing but praise for Lyniate. I have never had to fight them on the phone, as I have had to...
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Manager
Corepoint never breaks. It is stable and works perfectly well for us.
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CIO
I love everything about Corepoint. It is the greatest, most important purchase that I have made....
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CIO
The support team from Lyniate is excellent. The turnaround time for our requests is very quick, and...
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Manager
I come from a programming background, so database integration seems simple to me, but to others, it...
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Manager
Corepoint just works. We almost never have problems with it. When we do have problems, Lyniate gets...
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Manager
For Corepoint to work, someone really has to know what they are doing with it. As long as people are...
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Director
Lyniate avoids charging us for every little thing, but my answer may change once the vendor company...
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Director
Lyniate supports our integration goals 100%. We used the system to make all the integration happen....
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Director
We still have vendor executives who reach out to us. During COVID-19, they reached out and were proactive....
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Manager
Corepoint is extremely easy to use, and it has every functionality that we have ever needed to...
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Manager
Lyniate’s customer support is fantastic. It is probably the best customer support I have ever had of...
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Analyst/Coordinator
On the outbound connection, it would be nice to be able to designate more than one folder, but that...
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Analyst/Coordinator
The vendor licenses action points. The vendor licenses connections in five packs for a certain fee....
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Analyst/Coordinator
There is a very large community on the Lyniate forums and user community. People share ideas and...
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Analyst/Coordinator
Corepoint hit the mark with me when it came to interoperability. I had to work some things out on my...
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Analyst/Coordinator
With the ability to add our own scripting language on top of the system, there is nothing we can't...
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Analyst/Coordinator
Our solutions architect has been great. There was one time when we couldn't get in touch with the...
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Analyst/Coordinator
We have put a lot of work into Corepoint, so it is our engine moving forward. We still have some...
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Analyst/Coordinator
The support has been great. The solutions architects are unbelievable. They answer a lot of...
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Analyst/Coordinator
In the beginning when we were implementing a brand-new engine, we had a lot of questions. The...
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Analyst/Coordinator
Lyniate licenses by connection. Once we hit our limit, we need to buy and license more connections,...
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Manager
We definitely get executive involvement, and Corepoint Health has an annual user group meeting where...
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Manager
Corepoint is integrated, and the vendor is looking at functionalities, new features, and everything...
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Manager
The vendor puts in extra effort to solve our problems, but if we didn't have the problem in the...
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Manager
It seems to me that Corepoint Health is leaning in the nickel-and-dime direction. We sold the...
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Manager
When I got the vendor's software, they were a smaller company and really out to impress the...
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Manager
We were not impressed with the number of bugs that came with the release. We find at least a few...
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Manager
One of the selling features for Corepoint is that the vendor offers online training. Their training...
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Analyst/Coordinator
Lyniate does the whole upgrade for us. If we are way behind, we may have to do interim upgrades, but...
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Analyst/Coordinator
We have never had any problems with Corepoint. When we can't figure something out, the support...
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Analyst/Coordinator
There isn't anything we haven't been able to do. We use Corepoint to gather data from our interface...
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Analyst/Coordinator
We have no plan to move away from Corepoint. I think we get our money’s worth. We don’t get...
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Analyst/Coordinator
I have recommended Corepoint to several people. I tell them the support is phenomenal. The...
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Analyst/Coordinator
We don't have a specific reason that we like Corepoint, but in general, it is an integration...
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Manager
I would give Corepoint the highest score for its ease of use. The solution's direct-connect feature...
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Manager
We had a few minor issues with our integration. Originally, we used Corepoint for an old HL7...
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Manager
We discovered a few deficiencies in Corepoint's main set of features. We told the vendor that it...
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Manager
The vendor is typically good at addressing our core needs when we escalate things and involve their...
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Analyst/Coordinator
Lyniate bought out some other companies and is increasing their size. As long as Lyniate doesn't...
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Analyst/Coordinator
We use Corepoint to get information from one place to another. The system has to be able to use all...
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Analyst/Coordinator
We never get put on hold with Lyniate's support. Lyniate calls us right back. There is after-hours...
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Analyst/Coordinator
We are going to have to purchase the FHIR module because more and more people are using that method...
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Analyst/Coordinator
I would like for Lyniate to refine their web services module, but the issue may be that I just...
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Manager
Lyniate has been amazing to work with over the years. We decided to go with them after talking to...
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Manager
The vendor has had some turnover in the staff members that manage the product on our side.
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Manager
Corepoint is definitely essential to our long-term plans. We are moving more and more to HL7...
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Manager
If we were to start over, we would definitely choose Lyniate again. We had some issues when we...
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Manager
Corepoint is amazing, but its price is pretty steep. The vendor has other solutions that I would...
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Manager
We haven't really needed to send anyone to the vendor's training. We have considered it, but we have...
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Manager
Lyniate has reached out to us in advance about upgrades and new features. I don't recall there ever...
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Manager
We have recommended the vendor to a bunch of other groups. We have been highly satisfied with them...
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Manager
Lyniate's support team has been very good at helping us craft unusual solutions to unusual problems....
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Analyst/Coordinator
Lyniate's Corepoint is a very good solution. We get a big bang for our buck with the vendor....
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Manager
Lyniate has been excellent. We ran into an issue that was complicated, but Lyniate's support people...
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Manager
Sometimes Corepoint might not be able to do something out of the box, but Lyniate has some ways to...
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Analyst/Coordinator
Lyniate is very good with our training. We can call their help desk at any time to get clarification...
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Analyst/Coordinator
Lyniate has a pretty well-structured licensing plan. When we need to add things to the system, we...
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Analyst/Coordinator
We feel like we have a really big voice with Lyniate, but not because of our size. The vendor takes...
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Analyst/Coordinator
Lyniate's billing-based coding is very intuitive. It is easy to drag and drop things in the system....
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Analyst/Coordinator
There are some things that the vendor could do a little better with Corepoint. The solution's...
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Analyst/Coordinator
Corepoint's uptime is very good. The vendor is working on an upgrade process that won't require any...
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Analyst/Coordinator
Lyniate's executive involvement is very good. The vendor is still small enough to have a personable...
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Manager
We do incremental upgrades along with the major ones. Lyniate has been excellent. They help us if we...
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Manager
In recent years, we started to get more into web services and a little more FHIR functionality....
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Manager
Lyniate could improve their alert feature. Setting up alerts right away is easy when we need to, and...
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Director
Corepoint is an excellent product. I have no issues with it. It does what Lyniate says it is going...
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Director
Any software is going to have a glitch here and there every once in a while. Lyniate handles issues...
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Director
Lyniate does not charge us for every little thing. They have sometimes helped us out when I didn't...
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Director
Lyniate offers training, and it is very good and very structured. Upon request, Lyniate will make...
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Manager
The support from Lyniate is excellent. Someone picks up the phone immediately when I call in. I like...
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Manager
My biggest issue with Lyniate is I feel like they nickel-and-dime us. Their revenue model is poor...
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Manager
For standard integration, Corepoint does a good job, but for advanced functionality, it is poor....
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Manager
Corepoint is a great product, and it does exactly what we are told it will do. I appreciate that.
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Analyst/Coordinator
I have never had a single issue with Lyniate. The vendor's support has always been really good....
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Analyst/Coordinator
The vendor has a lot of training, but it is very expensive, and that has been a bit of a barrier....
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Analyst/Coordinator
Corepoint is the one system we have that is irreplaceable. It is the highest class of any of the...
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Analyst/Coordinator
There is definitely a barrier of entry to using Corepoint. It is a complicated system; it is not the...
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Director
Lyniate is actually implementing and deploying new functions faster than I need them, so Lyniate is...
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Director
I have account executives, and I could raise a stink if I had to, but I have never actually had to....
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Analyst/Coordinator
Corepoint does everything that we need it to do. Some of our other vendors have an engine, but...
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Analyst/Coordinator
We have gotten our money’s worth. The vendor really worked with us when we were doing the conversion...
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Analyst/Coordinator
The implementation was very smooth. When we are doing new applications, we usually have an...
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Analyst/Coordinator
The vendor does regular webinars on varying topics. The end users can submit topics that they feel...
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Analyst/Coordinator
I love the application; I love the way it works and the ease of how it works. The vendor stays on...
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Analyst/Coordinator
Lyniate’s people are as great as the product is. The support team is fabulous. Lyniate's...
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Analyst/Coordinator
Lyniate is perfect with how they charge. We haven't reached out to them for their professional...
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Analyst/Coordinator
I don't really take Lyniate's training, but if I need any training or have any questions, I pick up...
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Analyst/Coordinator
The company merged into Lyniate, and I hope they never sunset Corepoint. The vendor should keep the...
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Analyst/Coordinator
The support for Corepoint is the gold standard. Everybody's support should be like the vendor's. If...
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Analyst/Coordinator
We haven't upgraded the product and then had to ask for a patch yet. The vendor is great at helping...
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Analyst/Coordinator
I had never heard of Corepoint until I came here. I was working on the system during my second week...
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Analyst/Coordinator
Once we purchase something from the vendor, it is ours. We just have to renew the license. Lyniate...
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Analyst/Coordinator
Lyniate hasn't changed the Corepoint side of the company now that they are supporting two engines....
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Analyst/Coordinator
The product works as described. It is very user friendly. Nine times out of ten, when there is...
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Analyst/Coordinator
We are definitely not surprised by unexpected charges. Lyniate has an open line of communication...
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Analyst/Coordinator
We pay an annual fee with the vendor, and everything is included in that. In the past, when we have...
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Analyst/Coordinator
I have upgraded the system before, and the upgrade went well. The program worked right off the bat,...
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Analyst/Coordinator
The training on the system has been good. I took a few classes from the vendor when we first...
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Analyst/Coordinator
I am quite happy with the system, and it is something that I would strongly recommend. The system...
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Analyst/Coordinator
In terms of whether the vendor keeps their promises, I would say that they vaguely do. I am not sure...
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Analyst/Coordinator
The system has met our integration and interoperability goals. The product has been very stable...
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Analyst/Coordinator
When I email the vendor questions, they get back to me. The vendor's support is exceptional. I would...
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Manager
Learning how to use Corepoint was just so easy. I tend to do all of my integration in Corepoint if I...
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Manager
I don’t think Corepoint is going to go away any time soon, but it will be phased out in the...
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Manager
Lyniate’s support contract is great because I have never had to pay them extra to do anything....
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Manager
We have an annual contract with Lyniate. We have to pay for the connections, and we get charged for...
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Manager
I typically attend the Corepoint Connect conferences, which are now just called Connect since the...
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Manager
The vendor just had a pretty big executive change with the merger. Before the merger, I would have...
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Manager
Lyniate is always sending out emails about new releases. I can click on the email link, and it will...
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CIO
We like the vendor very much. They are very responsive to any requests that we make, and their...
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Analyst/Coordinator
Lyniate makes customers buy five interfaces at a time for a high cost even if the customers just...
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Analyst/Coordinator
We do the upgrade implementations on our end. We just press a couple of buttons, and that is pretty...
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Analyst/Coordinator
For older things, such as HL7 v.2, C-CDAs, and interoperability using the direct specifications,...
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Analyst/Coordinator
I have used other integration engines, and there is a lot of customization with those engines. I...
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Analyst/Coordinator
We have to call the vendor for anything; they aren't really proactive. I never talk to the vendor...
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Analyst/Coordinator
The vendor's support is great. If we are having an issue, we can call the support line, and the...
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Analyst/Coordinator
The outcomes that we are achieving are that we connect our providers directly to our internal...
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Analyst/Coordinator
I wouldn't buy Corepoint again. There are better products out there that I have used previously. I...
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Analyst/Coordinator
I would tell the executive of Lyniate to bring in the power of Rhapsody to Corepoint. The vendor's...
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Analyst/Coordinator
With the merger, I haven't noticed anything negative. I still work with the same support people, and...
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Analyst/Coordinator
Once a user knows how to build an interface with the system, the product is not difficult to...
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Analyst/Coordinator
If I have an issue when I build an interface and have to contact the support people, that help is...
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Analyst/Coordinator
With the upgrade we are taking, there are some features that will be nice in terms of looking at...
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Director
We wouldn't second-guess choosing Corepoint again. It has been a great product. There hasn't been...
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Director
The Corepoint upgrades are pretty seamless. I would definitely give the vendor a high score for...
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Director
Once we set Corepoint up, the vendor left. The vendor doesn't do well with education and training.
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Director
We can call in the vendor for Corepoint support. If the technical person or engineer that we need...
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Director
Corepoint went through a merger with Rhapsody, and then they became Lyniate. I haven't heard from my...
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CIO
Corepoint is a solid workhorse in the background that does its job with no problems or worries. I...
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Manager
Our end users are very much set up in the system, and they are ecstatic about the system. The system...
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Manager
The only drawback to the vendor's implementation was the timeline. The initial training was written...
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Manager
We have to buy more to have additional functionality. Lyniate delivers new technology. The industry...
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CIO
Corepoint is a great interface engine. It requires minimal work from us and does exactly what we...
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Analyst/Coordinator
The first thing that comes to mind about Lyniate is support. It is nice to pick up the phone, call...
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Analyst/Coordinator
The solution is easy to use. I can figure out most things pretty quickly. If I can't, I just pick up...
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Analyst/Coordinator
I can't understand why people use other products when Corepoint is such a great product. The vendor...
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Manager
The failover and disaster recovery features need a little work. But from a day-to-day perspective,...
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Manager
Lyniate could do a better job of offering clients insights into what the vendor is developing. That...
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Manager
Lyniate is very responsive. Our account representative seems to really take an interest in clients,...
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Manager
I had a question about something the other day, and I called and got an answer to my question on the...
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Manager
We pay per connection, so we pay the connections and annual support fee. We are not doing...
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Manager
The training was really good. I had a little more experience than some of the other people in my...
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Manager
I am getting outcomes. There is an HIE feed that we get results, discharge information, and...
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Manager
We have good visibility and can see what is going on. I can see all of my connections and their...
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Manager
The system is solid. It is fairly intuitive. People don't have to be programmers to do the...
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Analyst/Coordinator
The ease of use is probably the best feature of Corepoint. From the end-user experience to the...
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Manager
Lyniate has the best support on the planet by far. I would be glad to stand in front of millions of...
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Manager
The product is extremely flexible. The merger has had no negative impacts on us. The transition has...
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Director
Lyniate has been a good company to work with. The support has always been there, and I have always...
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Director
The product works. It is always running, and it does what we purchased it for. Corepoint has all the...
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Director
We have been discussing Lyniate’s charges. With interfaces, the more we buy, the more support we are...
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Director
Everything went smoothly in our recent upgrade implementation. We were able to get support, but...
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Director
Some of the tutorials for Corepoint could be a little more spelled out and easier to reference. I...
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Director
I didn’t even know Corepoint had been purchased until we got the bill. No one has reached out to us,...
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Manager
We wouldn’t be who we are today without Corepoint. We could find another PACS that would do what we...
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Manager
The quality of Corepoint Health’s involvement has dropped a bit with the changes they are going...
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Analyst/Coordinator
I don’t think the vendor charges for every little thing. They have been very fair with their...
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Analyst/Coordinator
The vendor's training was very effective. I am very pleased with their training programs. One of...
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Analyst/Coordinator
With the vendor, we have been able to explore, develop, and deploy solutions that aren't...
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Analyst/Coordinator
One of our main concerns was moving to a Windows-based solution. The high-availability solution for...
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Analyst/Coordinator
The vendor stands out because of their market penetration and their breadth of customers in the industry....
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Analyst/Coordinator
The first time we ever had to call the vendor's support, we were shocked because the phone rang...
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Analyst/Coordinator
We are very satisfied with the product and the vendor organization. We have experienced a good...
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Director
Corepoint is a workhorse. It is a rock-solid product. It literally sits in the middle of everything...
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Director
I am very pleased with the excellent support we get from Lyniate. They jump up to help us when we...
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Director
The vendor's user group meetings were very focused on the product, the things that were going well,...
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Director
I haven’t seen the service degrade as we would normally see when a vendor acquires a new system. The...
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Manager
I couldn’t ask for a better product or better service. We migrated our integration engine over to...
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Manager
The sales engineer is such a key to our whole relationship. Our representative has been our...
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Manager
Our experience has been exactly the same as it always was before the merger. We didn’t have any kind...
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Director
Users have to kind of be interface developers to really get the best out of Corepoint. If people are...
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Director
The tier-one customer support is the best tier-one support that I have ever had in my life. In all...
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Director
In terms of executive involvement, either the executive are very hands on, or we have a lot of...
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Director
Corepoint has made us money. We own our own specialty facility, and without the interface engine,...
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