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Corepoint Comments
Filtered view: All
Coray Tate
VP of Research / Strategy, Clinical
Subject Expert
Commentary Summary
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User Commentary
Analyst/Coordinator
With the merger, I haven't noticed anything negative. I still work with the same support people, and...
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Analyst/Coordinator
Once a user knows how to build an interface with the system, the product is not difficult to...
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Analyst/Coordinator
If I have an issue when I build an interface and have to contact the support people, that help is...
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Analyst/Coordinator
With the upgrade we are taking, there are some features that will be nice in terms of looking at...
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Director
We wouldn't second-guess choosing Corepoint again. It has been a great product. There hasn't been...
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Director
The Corepoint upgrades are pretty seamless. I would definitely give the vendor a high score for...
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Director
Once we set Corepoint up, the vendor left. The vendor doesn't do well with education and training.
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Director
We can call in the vendor for Corepoint support. If the technical person or engineer that we need...
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Director
Corepoint went through a merger with Rhapsody, and then they became Lyniate. I haven't heard from my...
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CIO
Corepoint is a solid workhorse in the background that does its job with no problems or worries. I...
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Manager
Our end users are very much set up in the system, and they are ecstatic about the system. The system...
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Manager
The only drawback to the vendor's implementation was the timeline. The initial training was written...
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Manager
We have to buy more to have additional functionality. Lyniate delivers new technology. The industry...
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CIO
Corepoint is a great interface engine. It requires minimal work from us and does exactly what we...
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Analyst/Coordinator
The first thing that comes to mind about Lyniate is support. It is nice to pick up the phone, call...
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Analyst/Coordinator
The solution is easy to use. I can figure out most things pretty quickly. If I can't, I just pick up...
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Analyst/Coordinator
I can't understand why people use other products when Corepoint is such a great product. The vendor...
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Manager
The failover and disaster recovery features need a little work. But from a day-to-day perspective,...
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Manager
Lyniate could do a better job of offering clients insights into what the vendor is developing. That...
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Manager
Lyniate is very responsive. Our account representative seems to really take an interest in clients,...
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Manager
I had a question about something the other day, and I called and got an answer to my question on the...
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Manager
We pay per connection, so we pay the connections and annual support fee. We are not doing...
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Manager
The training was really good. I had a little more experience than some of the other people in my...
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Manager
I am getting outcomes. There is an HIE feed that we get results, discharge information, and...
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Manager
We have good visibility and can see what is going on. I can see all of my connections and their...
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Manager
The system is solid. It is fairly intuitive. People don't have to be programmers to do the...
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Analyst/Coordinator
The ease of use is probably the best feature of Corepoint. From the end-user experience to the...
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Manager
Lyniate has the best support on the planet by far. I would be glad to stand in front of millions of...
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Manager
The product is extremely flexible. The merger has had no negative impacts on us. The transition has...
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Director
Lyniate has been a good company to work with. The support has always been there, and I have always...
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Director
The product works. It is always running, and it does what we purchased it for. Corepoint has all the...
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Director
We have been discussing Lyniate’s charges. With interfaces, the more we buy, the more support we are...
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Director
Everything went smoothly in our recent upgrade implementation. We were able to get support, but...
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Director
Some of the tutorials for Corepoint could be a little more spelled out and easier to reference. I...
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Director
I didn’t even know Corepoint had been purchased until we got the bill. No one has reached out to us,...
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Manager
We wouldn’t be who we are today without Corepoint. We could find another PACS that would do what we...
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Manager
The quality of Corepoint Health’s involvement has dropped a bit with the changes they are going...
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Analyst/Coordinator
I don’t think the vendor charges for every little thing. They have been very fair with their...
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Analyst/Coordinator
The vendor's training was very effective. I am very pleased with their training programs. One of...
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Analyst/Coordinator
With the vendor, we have been able to explore, develop, and deploy solutions that aren't...
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Analyst/Coordinator
One of our main concerns was moving to a Windows-based solution. The high-availability solution for...
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Analyst/Coordinator
The vendor stands out because of their market penetration and their breadth of customers in the industry....
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Analyst/Coordinator
The first time we ever had to call the vendor's support, we were shocked because the phone rang...
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Analyst/Coordinator
We are very satisfied with the product and the vendor organization. We have experienced a good...
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Director
Corepoint is a workhorse. It is a rock-solid product. It literally sits in the middle of everything...
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Director
I am very pleased with the excellent support we get from Lyniate. They jump up to help us when we...
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Director
The vendor's user group meetings were very focused on the product, the things that were going well,...
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Director
I haven’t seen the service degrade as we would normally see when a vendor acquires a new system. The...
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Manager
I couldn’t ask for a better product or better service. We migrated our integration engine over to...
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Manager
The sales engineer is such a key to our whole relationship. Our representative has been our...
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Manager
Our experience has been exactly the same as it always was before the merger. We didn’t have any kind...
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Director
Users have to kind of be interface developers to really get the best out of Corepoint. If people are...
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Director
The tier-one customer support is the best tier-one support that I have ever had in my life. In all...
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Director
In terms of executive involvement, either the executive are very hands on, or we have a lot of...
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Director
Corepoint has made us money. We own our own specialty facility, and without the interface engine,...
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Director
When I call for support, I usually get some kind of training that allows me to do things again in...
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Director
Corepoint is pretty straightforward. The solution is designed to integrate. We build it, leave it...
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Director
The vendor's executive involvement is excellent. Lyniate is a small company, so we get to know the...
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Director
Lyniate offers a level-three training class, but it is only in person in Texas. I would like to see...
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Director
Their software is configured so that users can build interfaces in a simple way. We don't have to...
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Analyst/Coordinator
We haven't had to make any big adjustments during COVID-19 that have been dependent on Lyniate. Not...
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Analyst/Coordinator
Whenever we are providing feedback for improvement, we seem to be nitpicking really minor features....
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Analyst/Coordinator
Lyniate is absolutely part of our long-term plans. We consider them a strategic partner. We actually...
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Analyst/Coordinator
The support is the key differentiator between Corepoint Health and other vendors I have worked with....
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Analyst/Coordinator
We did a complicated upgrade that was a big change in architecture. Corepoint Health assigned us a...
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Analyst/Coordinator
Corepoint Health's training is excellent. Unfortunately, I don’t have the opportunity to do a lot of...
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Analyst/Coordinator
In my mind, developing excellent products that don’t have issues is the true measure of being...
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Analyst/Coordinator
Whenever we need to do a hardware migration or allocate money toward resources, the vendor is always...
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Analyst/Coordinator
We receive a tremendous amount of efficiency from the interface engine. The product is really robust...
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Analyst/Coordinator
The vendor keeps all promises, and they go well beyond. When we have a problem, they answer quickly,...
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Analyst/Coordinator
We do have to pay for training from the vendor, but they have frequent calls that are very...
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Analyst/Coordinator
I don’t have any problems with upgrades on the system, and the vendor is available 24/7. The vendor...
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Analyst/Coordinator
We love Corepoint. I did a lot of research before I selected Corepoint, and I am very pleased with...
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Analyst/Coordinator
The thing that puts Lyniate way over the top is their customer support. If we are working on any...
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Analyst/Coordinator
The vendor hasn't nickel-and-dimed us at all. I have been very pleased. When we first went live with...
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Analyst/Coordinator
Lyniate reaches out to us to ask us whether there is anything that we need help with. Lyniate has...
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Manager
Basically, we couldn't be more pleased with the product. I have always found Lyniate's support to be...
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Manager
Lyniate's tools are the easiest to use when debugging codes or issues. We went from having an...
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Manager
We have done some very difficult file manipulation through the years, such as converting bank files...
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CIO
Corepoint is great. Corepoint is a minor product, but it does what it is supposed to do. Corepoint...
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CIO
Lyniate has always been there for us. We don't have any issues using Corepoint, and we find it to be...
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Director
Lyniate has kept their promises. I went to their user conference once, and there were several things...
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Director
I like Lyniate’s support. The vendor’s people know the healthcare industry and can make sure that...
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Manager
We usually don't upgrade unless there is a reason for us to upgrade. I know Lyniate is coming out...
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Manager
With training, I know the documentation from Lyniate can be circular and takes longer to get our...
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Director
I would like to say Corepoint is part of our long-term plans, but we are looking at a new EHR, and...
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Manager
The vendor is really good with ease of use and getting things off the ground. Lyniate has everything...
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Manager
I wish that we had more flexibility to do things in Corepoint. Most people use Corepoint for...
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Manager
The recent merger really didn't affect us because all of our portals still remain the same. There...
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Director
The vendor's support is excellent. That was actually a big reason why we chose them. We interviewed...
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Director
I remember getting the emails about Corepoint and Rhapsody merging, and I haven’t seen a big...
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Director
Unless an organization needs some grandiose feature or functionality that Corepoint doesn't have, I...
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Director
With Corepoint, there isn’t just one fee. There is one feature that I would like, but the license...
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Director
The last upgrade we did was just fine. It went really well. Lyniate was helpful and held my hand the...
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Director
Lyniate is able to have what we need when we need it. The functionality meets our needs.
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Director
Lyniate’s service and support are outstanding. They are the best I have ever seen. The vendor is...
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Director
The vendor only has a few add-ons, but some of the add-ons are difficult to obtain for a small...
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Director
I like the intuitiveness of the product when we are building connections and writing interfaces....
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Manager
The vendor changed to Lyniate and brought in the Rhapsody product, so I have deep concerns. The...
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Director
We wouldn't be able to integrate our systems the way we have without Corepoint. We have a lot of...
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Director
Corepoint isn't perfect. Recently, we needed to interface two DICOM imaging systems. We also needed...
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Director
There is a learning curve with Corepoint. The overall functionality is very logic driven. It is all...
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Director
We haven't had a high need for any new technology. I haven't gotten any literature from the vendor...
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Manager
We have to pay for every feature we get from Lyniate. Functionality for DICOM files is a license...
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Manager
Lyniate's support was good when we had an issue prepping for one of our upgrades awhile back. That...
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Analyst/Coordinator
We get a lot of bang for our buck with the system. The way they charge us for our connections really...
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Analyst/Coordinator
Everything has been great in terms of upgrades. If we have issues with an upgrade, the fixes are...
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Analyst/Coordinator
Whenever there is any development in the integration area, Lyniate is on top of it. They try to see...
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Analyst/Coordinator
Lyniate’s support is fabulous. If I have a production issue, I can get the vendor on the phone, and...
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Analyst/Coordinator
The vendor’s responsiveness is just great. They are always there when I need them. They never leave...
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Analyst/Coordinator
The system drives tangible outcomes. If we have specific metrics that we want to look at, we can...
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Analyst/Coordinator
I would push others hard not to choose something else. Lyniate is awesome. There is no other company...
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Analyst/Coordinator
The vendor went through a big merger, and their services have been consistent. When they merged, we...
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Analyst/Coordinator
The product is very robust and flexible. We often deal with new things and new ways to integrate. If...
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Analyst/Coordinator
The vendor is responsive. They take care of my needs, and they send emails that document what takes...
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Director
We haven't had to bring any issues with Lyniate since the COVID-19 crisis started. We have used...
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Director
Lyniate absolutely avoids charging us for every little thing. In fact, the vendor has frequently...
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Director
We have had phenomenal success with Lyniate's implementation services. The vendor has been great to...
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Director
Corepoint is absolutely phenomenal for my team. We love it. This solution is so much better than...
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Director
The only time executives from Lyniate have ever called us was when they were about to announce the...
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CIO
When using Corepoint, we have to know what we are doing in there. I haven’t seen anything in terms...
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CIO
I don’t feel that Lyniate charges for every little thing. There is a charge if I need another...
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Manager
I would not buy the Corepoint product again sight unseen; I would shop around first. It is...
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Manager
For the last 10 years, Corepoint Health has had the number one support. They were excellent at...
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Manager
Lyniate has been up front about charges. The challenge is as they come out with new functionality,...
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Manager
Integration is Corepoint Health’s domain. They have been very solid in keeping up with the trends of...
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Manager
Lyniate just had their user group conference, and in looking at the past year and where they are...
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Manager
The executive involvement with Corepoint Health has been abysmal in the last year since the Lyniate...
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Manager
Corepoint is priced pretty high, and it is by connection. When a hospital has hundreds of...
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Manager
Before the COVID-19 crisis, Lyniate offered only on-site training classes, and that was very...
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Manager
Lyniate has been absent as a vendor. I have had no contact from an account manager ever since the...
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Manager
It is difficult to do a user group conference these days, but in the past, those have been very good...
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Director
The business side of the relationship really hasn’t changed. I still rate that highly. We have...
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Director
We haven’t needed Lyniate to do anything for our engine or the things that we have done related to...
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Director
I probably would have scored the current version we are on a bit lower a few years ago. Lyniate has...
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Director
We love Lyniate's team. My people are very happy and have never had any issues. Part of that I would...
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Director
I am definitely likely to recommend the product. The best recommendation I could give is if I could...
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Analyst/Coordinator
The people at Lyniate really listen to their customers. The vendor is top notch. They are...
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Analyst/Coordinator
Lyniate is keeping up with market standards and is always looking forward and making sure that...
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Director
Lyniate is the most wonderful group in all the world. They are just about the only vendor that I...
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CIO
We have to be really mindful of how the merger is going to impact the level of service. Our contacts...
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CIO
The support people have always been strong. They have been very helpful. If it weren't for the...
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CIO
The product has always been top of the line. It is one of the better products out there. It is much...
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CIO
We haven't worked much with Lyniate since the merger, but before Corepoint and Rhapsody became...
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Manager
I love Corepoint. It is an excellent, adaptable system. It doesn't exactly what I need it to do. The...
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Analyst/Coordinator
Ongoing support is where the corporation really shines. The vendor executives are very involved....
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Analyst/Coordinator
The vendor's support is really the area in which they shine. Their product is very inflexible, but...
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Analyst/Coordinator
I would give the vendor a thumbs-up for supporting us during the COVID-19 crisis. We had a couple of...
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Analyst/Coordinator
When we call Lyniate for support, we get somebody who can help us immediately. No matter what time...
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Analyst/Coordinator
For the developers and operators, the system is very easy to use, but people inside the hospital...
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Manager
Lyniate doesn’t nickel-and-dime us to death. Corepoint doesn’t really drive an outcome. It just kind...
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Manager
I can’t remember what the issue was with Corepoint, but I think it may have been resolved in our...
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Manager
Anytime we call, the ongoing support is there. It doesn’t matter what time of day we call or what...
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Manager
None of our vendors do a lot of proactive reaching out. With Lyniate, we hardly ever need to go to...
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Analyst/Coordinator
Lyniate is really good about going after new things, such as FHIR. They have been doing a good job...
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Manager
Lyniate has always been a really strong partner when we have done anything with Corepoint. We have...
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Analyst/Coordinator
Lyniate is a fabulous company with great user support. I have nothing but good things to say about...
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Analyst/Coordinator
The product is amazing and very user friendly. The difference between Corepoint and another product...
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Analyst/Coordinator
We haven't tapped even the surface of what the engine can do. With some of the newer things that...
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Analyst/Coordinator
Lyniate helped me with an upgrade recently. We didn’t have resources available, so the upgrade...
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Analyst/Coordinator
Lyniate is always putting out information. Lyniate notifies us what is in the updates and what the...
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Analyst/Coordinator
Lyniate has never reached out to say that there is a problem with the system or that we have to...
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Analyst/Coordinator
I have not had a lot of interaction with Lyniate at the executive level, but they are a great...
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Manager
The system is going to stay with us until a vendor comes up with a better product. We have internal...
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Manager
I like being able to see the message layouts where certain messages show us an issue on certain...
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Manager
We definitely have gotten cost ownership down on the product. We have had Corepoint for a long time,...
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Analyst/Coordinator
We have had a couple of upgrades along the way, and each one has given us more capabilities and...
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Analyst/Coordinator
The system we used before Corepoint ran on Unix, and we had to reboot the system every five years,...
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Analyst/Coordinator
Lyniate's initial training wasn't in depth enough. I believe there are additional trainings...
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Analyst/Coordinator
I haven't had much experience with executive involvement since Corepoint was acquired by Lyniate....
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Manager
Lyniate keeps their promises. They are very good at listening to the customer. They hear what works...
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Manager
Lyniate does not nickel-and-dime. They are pretty good as a software provider, and whenever we need...
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Manager
For where we are at as an organization, Corepoint is definitely meeting our needs. It is not a...
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Manager
The upgrades are pretty seamless. The last upgrade seemed to have a little hiccup, but Lyniate is...
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Manager
Lyniate healthcare works really closely with us. They hold training meetings and are on top of the...
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Manager
Lyniate's ongoing support is top notch. Corepoint is easy to use most of the time, so there is no...
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Manager
The executive involvement from Lyniate is great. They have a great team that works very closely with...
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Manager
The vendor does charge for everything, but the product is worth the price. The vendor delivers a...
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Manager
The vendor delivers on their promises. They are hands down one of the better companies I have worked...
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Manager
Corepoint is critical to our long-term plans. Everything could be easier to do, but the product is...
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Manager
I wish I could give the support an even higher score because it is just that good. Lyniate’s support...
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Manager
There is no actual coding in the product. Everything is programmed using a GUI. The system has...
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Manager
We can set up alerts at any level, and the alerts are working well for us so far. We haven't had any...
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Manager
I haven't seen anybody like Lyniate. They are great. They are always available when we need help. I...
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Manager
I like the product; it is great. The customer service is excellent. Lyniate is available 24/7, and...
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Analyst/Coordinator
Lyniate's customer service is amazing. The support people are fast and knowledgeable. I know that if...
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Analyst/Coordinator
I am able to attend annual user conferences from Lyniate, and I really like going to them. We get...
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Manager
Lyniate reached out with some emails and recommendations regarding the COVID-19 crisis. Honestly, I...
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Manager
When it comes to avoiding charging for every little thing, Lyniate is golden. They do more than they...
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Manager
Lyniate’s service is proactive, and I hope they stay that way as they move on to a new system. They...
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Analyst/Coordinator
We would purchase Corepoint again. It is fine. We would like to get it upgraded, but we don’t have...
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Analyst/Coordinator
Lyniate rarely charges us. The only time we have had extra charges was when we were installing...
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Analyst/Coordinator
If we have support issues, I can call and have Lyniate take care of everything immediately. We...
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Director
The vendor keeps coming up with things to make the product better and easier for my teams. My teams...
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Director
Corepoint is definitely part of our long-term plans. I would buy the product again in a heartbeat,...
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Director
During the implementation, the vendor was there to help us the whole way, even when they didn't have...
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Director
The vendor's training could be better. There are some classes that we have to go on-site for, and...
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Manager
When we do any major upgrades or changes, Lyniate is very responsive. They are standing on the...
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Manager
People from the executive level come out to the site occasionally for sales and marketing, but...
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Manager
Corepoint is really good. We had an instance where we needed to figure something out, and we were...
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Analyst/Coordinator
I never hang up the phone with Lyniate without my problem being resolved. I can see the difference...
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Director
I don't know what we would do with the vendor during the COVID-19 crisis, but they have still...
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Manager
Before the company was Lyniate, we would have the executives visit us. With Lyniate, the executives...
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Manager
I have worked with other products and vendors in the industry. Other vendors I have worked with have...
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Manager
I anticipate my overall satisfaction a year from now being the same. Lyniate has delivered...
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Director
The Corepoint platform is reliable and simple to use. It has been tremendously beneficial to have...
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Director
The vendor will work with us on the best approach so that we end up saving money. One time, we were...
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Director
We had tremendous upgrade implementations, and they went off without a hitch. When we had problems...
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Director
Lyniate is a really outstanding company and has a good solution set. I can cycle individuals of my...
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Director
Although Lyniate absolutely supports our integration goals, they haven't sought me out as much as I...
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Director
Corepoint gives us the platform and the future sets we need. Sometimes it is a little hard to tell...
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Director
Lyniate is leading the market when it comes to their product's ease of use. My staff members can...
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Director
The vendor goes above and beyond with their support, and they actually help us configure things,...
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Director
We have had a close relationship with the vendor the entire time we have been with them, and we...
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Director
I cannot think of a time when we haven't been able to accomplish something. We have been very...
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Director
The product is very affordable. The renewal process is easy; the vendor just smiles, and we don't...
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Director
I would love to continue to give the vendor my business if they could carry the capability and...
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Analyst/Coordinator
I would buy Corepoint again in a heartbeat. Lyniate avoids charging for every little thing....
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Analyst/Coordinator
In terms of the product working as promoted, when Lyniate releases something, I only hear about it...
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Analyst/Coordinator
My representative from Lyniate comes to see me every year. Lyniate's service is top notch; they are...
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Manager
COVID-19 hasn't really come up at all. The vendor sent out some letters and things, but everyone is...
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Manager
The vendor has fantastic customer service. I would put them right up there with the best customer...
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Manager
With Corepoint, we mostly get development tools. The functionality is mostly point and click, and we...
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