Corepoint
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Subject Expert
Tyson Blauer
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
I picked Corepoint up, and I have been using it for eight years now without any formal training.
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Technology
We don't have any problems with the platform. We get plenty of communication about new versions,...
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Technology
The system runs extremely efficiently and is very stable. Corepoint is a highly programmable...
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Functionality and Upgrades
Lyniate is doing a good job of staying current with the new technology that is coming down the pike....
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Relationship
Corepoint is easy. The vendor is great, and I have never had a single issue with them, so I assume...
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Functionality and Upgrades
I have never run into a barrier with Corepoint. Whenever I have wanted to do something, I have just...
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Functionality and Upgrades
My only complaint is adding new exams to the exam lookup table. That issue could be self-inflicted...
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Relationship
We are extremely happy with Corepoint. Within the last few years, we have been in self-driving mode...
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Implementation and Training
Upgrades have always been smooth as far as I can tell. If I don't notice anything or don't get...
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Other Observations & Comments
When we started, we didn't even go through training. We learned on the fly. I don't know whether...
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Relationship
Lyniate was exceptionally helpful in planning and successfully executing one of my recent upgrades....
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Functionality and Upgrades
The thing I like the most about Corepoint is that it is always running for the most part and is...
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Service and Support
I am definitely a big Corepoint and Lyniate fan. I work with a lot of different software vendors in...
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Lessons Learned
Corepoint might be the most expensive product on the market. The price tag is a barrier for a lot of...
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Implementation and Training
The vendor’s training is good because when we are not sure about something, they are very helpful...
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Relationship
Lyniate is constantly asking what we need for ongoing support and new feature development. So...
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Relationship
Lyniate has a really strong strategy for the account manager being able to handle 90% of the...
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Implementation and Training
It has been easy for my integration team of engineers to be trained on the system, get up to speed...
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Functionality and Upgrades
We have an upgrade that we will be starting soon; we are just waiting on funding. We have no...
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Implementation and Training
The training that I have attended has been like drinking from a fire hose. The training goes...
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Technology
There is a particular quirk in the system where the maximum message size is 32MB, but an actual HL7...
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Functionality and Upgrades
Lyniate has modules available, and we are currently using them to process API calls into the system...
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Other Observations & Comments
The biggest concern I have with Corepoint is centered around Rhapsody. Lyniate seems to be phasing...
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Implementation and Training
Lyniate is always on the ball with implementations. Lyniate is willing to do implementations during...
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Lessons Learned
We have been able to leverage Corepoint, have it do things that it is not necessarily built for, and...
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Technology
Lyniate doesn’t have a lot of ability with phone and web services unless I am in-house. It would be...
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Service and Support
Lyniate is always working to improve but is not always looking at what is not working. They get...
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Functionality and Upgrades
The front-end view of the product is a little tedious. If I click in a certain spot, the system will...
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Service and Support
Lyniate's customer service is so great. I can call them anytime. Sometimes I get burnt out talking...
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Future Outlook
We are extremely satisfied with Corepoint, and if history is any indication, we will remain...
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Sales and Contracting
Lyniate’s sales team actually logs in to the application and checks our license status to make sure...
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Service and Support
Lyniate’s training is really great. The vendor has a really awesome community, and we have access to...
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Functionality and Upgrades
Corepoint works as promoted. When I think the product isn't doing what it should be doing, I usually...
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Functionality and Upgrades
The limitations that we continue to have as an organization are other things that we plan on fixing...
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Other Observations & Comments
We haven't purchased the licensing for Corepoint’s dedicated file transfer software. The vendor has...
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Relationship
Things are going well overall with Corepoint, and we have enjoyed the experience. Our relationship...
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Other Observations & Comments
We have to be very cognizant of our licensing because of certain features or connection counts we...
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Service and Support
Lyniate provides a high level of customer support. They answer us almost immediately. We can get...
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Functionality and Upgrades
The system's setup and report functionality can be pretty tricky.
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Functionality and Upgrades
Corepoint’s quality is really great, and the system is user friendly. The UI is amazing, and the...
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Functionality and Upgrades
The UI and the configuration engine are very intelligent. Depending on what we are trying to do, the...
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Service and Support
The vendor doesn’t ask much in return for their support, and we always work with an actual...
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Functionality and Upgrades
When we do upgrades for Corepoint, we have to shut everything down, and that is not conducive to a...
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Implementation and Training
The product is a wonderful tool. Lyniate totes their product as being something we can use without a...
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Service and Support
Lyniate offers enhanced security, and several things make us feel very secure. Security is almost an...
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Interfacing and Integration
Lyniate’s API links in Corepoint are not bad, but they could be better. That has a lot to do with...
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Service and Support
When I call Lyniate for support, I don't worry that I am going to get a bill for that support. If I...
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Implementation and Training
There is a pricing element that goes with training. When I have new employees come on, I buy a...
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Implementation and Training
During the implementation, Lyniate held my hand and did the work. My network security team loved...
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Service and Support
Lyniate is great; they are extremely reactive and proactive. I submitted one issue, and they didn't...
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Relationship
Everyone that I work with at Lyniate is excellent. I know the information of the people at the top...
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Interfacing and Integration
I can take the painful integrations that happen in my EMR or clinical workflow and build rules in...
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Functionality and Upgrades
We don't need a team of stack developers to use Corepoint. Lyniate makes the product user friendly...
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Relationship
Lyniate has yet to sell me a bill of goods they can't deliver on. They have truly earned our trust....
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Relationship
Lyniate’s customer service is by far the best customer service I have encountered. They are the...
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Functionality and Upgrades
We don't have to be application programmers to understand Corepoint. If someone has had a basic...
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Functionality and Upgrades
We would like to be able to set up alerts in the software. The alerts could be as simple as an email...
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Service and Support
Lyniate’s customer support is absolutely amazing. When I call in, it is very rare that I get past...
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Functionality and Upgrades
At this point, Corepoint is part of our long-term plans by necessity more than design. There is a...
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Functionality and Upgrades
Corepoint is always the gold standard. My experience with Corepoint has been stellar, and I...
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Service and Support
I call Lyniate, and once in a blue moon, I get the receptionist, but an engineer almost always...
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Relationship
Lyniate is a good partner. We can go to the vendor with problems that we don't know what to do...
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Relationship
I like the people we work with from Lyniate. They are always available and always willing to help....
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Other Observations & Comments
I don't really have any improvements that I would like to see with the vendor and product, but I...
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Functionality and Upgrades
I like the way Corepoint is developed and how it is a user-centric and easy-to-use application. The...
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Other Observations & Comments
I can't say that I have experienced much proactivity from Lyniate. I haven't received a recall type...
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Service and Support
I taught myself how to use the solution with the help of Lyniate's outstanding documentation. When...
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Functionality and Upgrades
The great thing about Corepoint is that its learning curve isn't too steep. It isn't too difficult...
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Service and Support
There are a couple of things that I would like to see Lyniate do a little differently. The vendor is...
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Lessons Learned
I would recommend Corepoint to peers at the analyst level. I couldn't select a better product for an...
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Future Outlook
The vendor has done much of what they have promised us, but I haven't seen a lot of proactivity from...
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Functionality and Upgrades
Lyniate completely handled the last upgrade we did, and that upgrade worked perfectly. Everything...
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Service and Support
We have had a few issues with the system. We have gone up the line with the vendor, and we haven't...
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Other Observations & Comments
I have some issues with Lyniate's prices in general, especially when it comes to annual support...
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Functionality and Upgrades
I like the product's stability. The system doesn't cause us any problems unless we introduce...
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Service and Support
The one problem that I have with Lyniate is that I don't have a lot of contact with other people who...
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Sales and Contracting
Generally speaking, there are always small hiccups with our renewal process and getting the sales...
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Implementation and Training
Lyniate’s ongoing training is less effective than their initial training. The training is well...
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Functionality and Upgrades
There is a specific mantra with Corepoint that says the product is for persistent connections only,...
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Functionality and Upgrades
I started working on the product before I had any training. I just observed other people and asked...
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Functionality and Upgrades
I like a tool that is purpose built and doesn't try to be a jack of all trades, and Corepoint does...
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Service and Support
There are no freebies in Lyniate’s world, but if we need help, they jump in to help us.
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Other Observations & Comments
Lyniate has made improvements to the product with new versions that we are excited to try. I...
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Service and Support
The people that I worked with during the implementation were some of the same people who answered...
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Service and Support
Lyniate’s general support is exceptional. Our Corepoint service was affected by an outage. We...
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Functionality and Upgrades
Corepoint’s biggest strength is the easy functionalities for the end users. The support people are...
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Implementation and Training
Lyniate’s support has been awesome. We started with a horrible system. We had to do a lot of custom...
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Other Observations & Comments
What could be changed with the training is the cost. Also, the vendor should allow people who have...
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Implementation and Training
As part of the training, the vendor will leave us spaces to take notes. I go back and refer to some...
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Service and Support
We did take advantage of Lyniate’s professional services when we did the conversion in the...
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Functionality and Upgrades
Corepoint is excellent. We love it compared to what we were using before. Corepoint is easier for...
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Service and Support
Service was the main reason we went with Corepoint. The vendor always checks in after they help with...
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Sales and Contracting
We know how Lyniate’s invoices are going to be and what they charge for. There are no surprises...
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Technology
The only thing lacking is something that Lyniate is working on, and that is the remote IDE having...
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Relationship
The executive involvement has certainly changed. When we originally bought Corepoint, there was a...
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Future Outlook
We are on an older version of Corepoint, so we can’t complain about anything when we haven't...
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Other Observations & Comments
I don't know exactly what was promised by the vendor, but other than in a few instances, my...
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Win/Loss - Why they were selected (by current clients)
We absolutely love Corepoint. Previously, we had been using a very old, antiquated VPN direct tunnel...
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Functionality and Upgrades
I would be a very strong proponent of buying Corepoint. If another organization were looking to buy...
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Implementation and Training
The conversion worked pretty well. We haven't had many issues using the product from day to day. I...
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Functionality and Upgrades
We have a system that shows us our Corepoint connections at a glance to see what is having issues...
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Service and Support
When we have issues, I like the fact that we talk to a real person. We are not forced to go through...
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Service and Support
Lyniate's support is phenomenal. The vendor does a really good job of educating. The problem is us...
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Relationship
When we have had issues, we have worked through those with Lyniate, and we have brought some things...
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Service and Support
The first-tier support people could have more robust information at their fingertips when they are...
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Functionality and Upgrades
The product has been excellent. I have no complaints. The product has been great. If we were...
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Service and Support
We have not experienced any executive involvement. But I guess we haven't needed to escalate...
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Other Observations & Comments
The product is not meeting all our needs because we have a separate product as well. We are just...
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Functionality and Upgrades
We are doing an upgrade, though we are not getting much out of the new upgrade. I would like to see...
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Future Outlook
We are going to do a migration to a new server, and I expect that that will go without a hitch.
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Relationship
The vendor's merger has not impacted the support we get in any way. The vendor has maintained the...
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Implementation and Training
Corepoint is a very useful engine. I don't have a lot of experience with other systems, but I don't...
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Service and Support
Lyniate’s customer support is some of the best. If we are ever stuck on code builds, we can call the...
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Functionality and Upgrades
The customer can customize Corepoint to their needs, and it is not overly complicated. Lyniate...
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Relationship
Lyniate has virtual conferences where they break down what is coming. Since the conferences are...
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Interfacing and Integration
I work closely with our EMR interface specialist. If there are integration issues, that is usually...
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Relationship
Working with Lyniate is fine. When the vendor sold and became something else, I didn’t really notice...
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Relationship
We have never been supported by another vendor the way that we have been supported by Lyniate. They...
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Relationship
When new technology comes out, Lyniate starts looking at whether it makes sense to include that new...
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Future Outlook
The vendor supports API development, and I know that they are working to improve the solution's...
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Implementation and Training
If Lyniate is lacking anything in regards to training, they are probably only lacking things that...
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Functionality and Upgrades
Corepoint is one of the main pillars of our organization's development. Its power and flexibility...
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Interfacing and Integration
We like Corepoint’s ability to quickly interface disparate systems and share data. I really don’t...
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Interfacing and Integration
Corepoint is easy to use and solves our problems. It works smoothly and does what it is supposed to...
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Implementation and Training
The quality and effectiveness of the vendor's implementation services are very high. Lyniate is...
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Implementation and Training
We have to go to Lyniate for their final training course, and that is slightly inconvenient. The...
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Functionality and Upgrades
Sometimes Corepoint shuts down because we run out of memory.
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Other Observations & Comments
In terms of new technology, sometimes Lyniate is on top of things, and sometimes they are one step...
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Functionality and Upgrades
Every part of Corepoint's product has been very positive for us. The product's operation, sales...
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Other Observations & Comments
The ongoing training from Lyniate is effective and mostly billable. The cost is what sometimes keeps...
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Relationship
My involvement with the executive teams is more based on Lyniate’s proactive salespeople. Lyniate’s...
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Functionality and Upgrades
The vendor doesn’t necessarily break their promises, but there has been a lack of growth. The...
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Service and Support
The vendor does a really good job of supporting and keeping their cost model fair. Some vendors will...
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Other Observations & Comments
Corepoint presents logically to anyone that works in healthcare. A person wouldn’t have to be...
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Functionality and Upgrades
Corepoint is the best product on the market in the integration engine space. Lyniate is on a hell of...
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Service and Support
Corepoint has been a solid solution and a big help. We are happy we found Corepoint, and we would...
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Service and Support
It is super nice to talk to a support person every time we call. So many companies have gone into a...
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Relationship
Lyniate started doing an executive partnership thing with clients where they would meet regularly...
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Relationship
The vendor has kept their promises, at least the ones they have made to me. There are times when it...
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Implementation and Training
When I think about training, I think of a holistic approach from any one vendor that includes...
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Sales and Contracting
There is nothing that the vendor promoted that we can’t do with the Corepoint product. One of the...
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Functionality and Upgrades
Corepoint meets all of my basic needs and most of my functional needs, but there are some things it...
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Technology
The vendor does well at delivering new technology, but we are so far behind the curve when it comes...
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Functionality and Upgrades
The Corepoint product has met all the goals that we have taken on. However, we have shied away from...
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Functionality and Upgrades
Nothing is perfect. Like every application out there, Corepoint has problems at times, but there has...
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Service and Support
I may not be able to get ahold of Corepoint Health’s support team at the time I call, but I know...
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Functionality and Upgrades
Corepoint has been working fantastically. It is one of the more reliable applications I have had the...
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Sales and Contracting
If I were starting over today, I might take a harder look at some of the other engines that are out...
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Service and Support
Lyniate is an excellent organization. Their support is outstanding. I have problems on the weekend...
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Functionality and Upgrades
The tool is developed so that people don’t need a software engineering degree to use the product. It...
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Service and Support
The vendor does a great job with support. Their people are experienced and know the product quite...
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Service and Support
Lyniate does not overcharge, and their support is awesome. We don't have any issues. When there is...
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Future Outlook
Lyniate is ahead of the game with the way interfaces are moving toward APIs and FHIR.
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Implementation and Training
There is some room for improvement with training, especially ongoing training. Lyniate has a monitor...
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Functionality and Upgrades
Corepoint does everything it is supposed to do and does it well. I have used other integration...
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Other Observations & Comments
The only thing that I would suggest to Lyniate as an improvement to the product is a more robust...
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Future Outlook
Our enterprise has undergone a lot of changes, so I don't know what the long-term future holds for...
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Service and Support
An area that I would really like to praise Lyniate for is their support. We call the support team up...
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Functionality and Upgrades
Corepoint’s ease of use is great. We don't need to have a bona fide programmer to be able to use the...
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Implementation and Training
I love Lyniate’s training. The vendor is very thorough, and the tools that they give us to...
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Interfacing and Integration
Corepoint does everything we want it to do and more for integration. I have never heard from anybody...
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Functionality and Upgrades
I feel like Lyniate hasn’t done a whole lot that is innovative lately. They deliver a quality...
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Functionality and Upgrades
Corepoint can do anything, and I love that. It is so versatile and can do so much that it makes our...
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Relationship
The people who represent Lyniate are wonderful people. They are also easy to work with, very...
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Other Observations & Comments
Some of Corepoint’s alerting is a little convoluted. I wish the system had a more streamlined way to...
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Functionality and Upgrades
Corepoint has an enriched feature functionality that makes it really quick to install things and do...
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Future Outlook
We are meeting with Lyniate soon to start looking at the additional features and service lines they...
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Relationship
I would like to see better, more advanced communication from Lyniate, especially when they are doing...
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Service and Support
The best part about Lyniate is their support team. The company has a high commitment to providing...
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Functionality and Upgrades
Corepoint is such a flexible program. It is easy to understand and manage the data. The HL7 things...
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Service and Support
Lyniate has been a fantastic company to work with. The training is always on point, and Lyniate does...
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Other Observations & Comments
I couldn’t imagine taking a job with a company that uses a different engine instead of Corepoint.
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Relationship
We have never had any issues with the vendor at all. We are hoping that everything will stay the...
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Other Observations & Comments
When the vendor was still Corepoint, we had an executive come visit and sit with us regularly. I...
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Functionality and Upgrades
I have been very impressed with Corepoint as an interface engine. I have used a few others, and this...
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Functionality and Upgrades
I would definitely highlight the ability to use SQL or any other database solutions. We can build...
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Lessons Learned
I tell pretty much anybody that I can to use Corepoint. One of our vendors uses it as part of their...
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Service and Support
If we have an issue, Lyniate gets whoever they can to fix it. We can call and ask the vendor for...
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Relationship
The sales support team is awesome. I have nothing but good things to say about our account...
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Functionality and Upgrades
One of the things I like about Corepoint is that anyone who knows anything about HL7 can pretty much...
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Relationship
I know things have changed a little bit since Lyniate took over, but the vendor has something called...
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Implementation and Training
Corepoint was intimidating starting out, but the vendor's level-one training is pretty easy. They...
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Interfacing and Integration
The only thing that is holding Corepoint back right now is SFTP transfers. Corepoint has a maximum...
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Other Observations & Comments
The whole industry is moving slowly away from HL7, which is what Corepoint does. But we can add on...
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Service and Support
Lyniate’s support team is really quick to get back to us. We have not gotten a call from the vendor...
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Relationship
We have worked with multiple other technology vendors, and product support and training with Lyniate...
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ROI / Cost
Lyniate does not charge for every little thing. We bought the base software, and we got a certain...
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Functionality and Upgrades
The upgrades we have done with Lyniate have been pretty simple. Most of our interfaces do run...
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Implementation and Training
The training we got during the implementation was excellent. All the training has been great, and...
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Functionality and Upgrades
Overall, we are happy with Corepoint. We chose it over several other integration engines. The...
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ROI / Cost
We are extremely happy that Lyniate avoids extra charges. The number-one benefit of Lyniate is their...
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Service and Support
The user group is handy. We can get on the website and search for other users and other institutions...
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Future Outlook
We are looking into upgrading to the most current version but need to work that upgrade into our...
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Service and Support
Corepoint has been a lifesaver from an HL7 engine perspective. The vendor does a tremendous job of...
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Interfacing and Integration
For Corepoint, the interoperability is outstanding. The vendor does a tremendous job setting up...
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Technology
Corepoint is constantly developing new things. We are often utilizing their technology to not only...
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Service and Support
We love Lyniate so much. I would give them 10 stars. The vendor's support has not deteriorated. We...
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Technology
If I were talking to a peer about Corepoint, I would tell them that the structure that we are set up...
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Service and Support
There were a lot of concerns when the vendor merged with Rhapsody and became Lyniate, but nothing...
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Technology
Corepoint is one of the best products I have worked with. I know the other products out there, and...
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Functionality and Upgrades
Lyniate is good with upgrades. The vendor listens to what we tell them in the user conferences, and...
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ROI / Cost
Lyniate could improve their licensing policy; they sell one license per connection, or they bundle...
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Future Outlook
We are moving our servers to Lyniate's cloud environment. We are happy with Corepoint and would like...
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Relationship
Lyniate proactively reaches out to check up on us and make sure everything is good. Our account...
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Implementation and Training
Lyniate’s implementation services were amazing. The vendor did an upgrade for us that was free of...
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Technology
We have done so many automations and wonderful things with Corepoint that we would never have...
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Service and Support
Corepoint’s ease of use is a plus. The updates are usually on time for interoperability, and the...
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Implementation and Training
Lyniate’s basic training classes should be more intuitive and cover things at a slower pace.
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Service and Support
We are satisfied with the service Lyniate has provided so far. Any time we need help or there are...
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Technology
Lyniate is very good at helping us get to the next version. The vendor has training materials and...
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ROI / Cost
Lyniate has been a pretty rock-solid company to deal with and one of the best vendors we have. The...
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Functionality and Upgrades
I don't know how I would do my job if I didn't have Corepoint. For me, the system is easy to use. I...
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Service and Support
One big thing for me is a vendor’s support, and Lyniate’s support is really good. If I run into a...
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Implementation and Training
I used the online courses when I first started using Corepoint. I wasn't used to a product like...
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Functionality and Upgrades
Users of Corepoint don't have to be intimately knowledgeable about programming or scripting. The...
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Other Observations & Comments
One thing that is important to know is that Lyniate now owns both Corepoint and Rhapsody. I don't...
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Functionality and Upgrades
I have worked on many different engines, and Corepoint is my favorite so far. Developing and coding...
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Functionality and Upgrades
There are a few things that Lyniate could do better, but there are very few enhancements that I...
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Functionality and Upgrades
As Lyniate releases upgrades, they always make things better and add new functionalities. However,...
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Service and Support
I love Lyniate’s support. Every time I have a little question or something I can’t figure out, the...
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ROI / Cost
Corepoint certainly meets our needs, and I don't ever hear that we are going to look elsewhere due...
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Service and Support
We work with a few different individuals on a project basis. One of them is fantastic because they...
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Service and Support
Lyniate is definitely the best in the industry. They have the best support team, engineers, and...
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Service and Support
I have had a few issues getting support prior to a certain time in the morning. The support team is...
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Interfacing and Integration
We pretty much use Corepoint for everything in our organization. We all connect via HL7, and...
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Relationship
We had a few issues with the implementation, and we are still going through those. Lyniate is aware...
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Functionality and Upgrades
Lyniate does things differently than everybody else. The interface has a lot of functionality, and...
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ROI / Cost
Corepoint is an expensive product, so whether we have gotten our money’s worth is debatable. We knew...
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Interfacing and Integration
We have been able to integrate Corepoint in the ways that we have needed to, and that hasn't been...
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Service and Support
Lyniate is proactive enough. If there is a major issue coming up or if our licenses need to be...
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Service and Support
Lyniate's support is the standard by which we judge other vendors' support. The support is insanely...
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Implementation and Training
The implementation of Lyniate's system was one of the smoothest I have ever been through.
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Functionality and Upgrades
From a general user standpoint, Corepoint works fantastically. There is nothing we haven't been able...
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Technology
When we are evaluating products, we always just compare them to Corepoint because I haven't seen...
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Service and Support
The biggest unique thing that Lyniate does is if I pick up the phone to call their support line,...
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ROI / Cost
Lyniate avoids charging for every little thing, but with a caveat. Their licensing model makes us...
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Functionality and Upgrades
I have seen a few bugs before with Corepoint. The bugs are usually resolved by me trying to figure...
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Functionality and Upgrades
There are a few little things that I would like to have that are already on Lyniate’s road map to...
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Relationship
Lyniate’s service is very proactive. For example, a while ago, there was a natural disaster that was...
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Technology
The product makes all the projects that involve integration easier and faster to develop. I...
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Implementation and Training
We recently hired several people who weren't experienced with the systems we use or even with...
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Service and Support
Lyniate’s support is great. Whenever we need help with something, they do everything they can to...
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Functionality and Upgrades
I haven't upgraded Corepoint in a long time, but it does everything I need it to do. Things such as...
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