Rhapsody Comments

 

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Current Time Inside Cache Tag Helper: 9/26/2020 6:31:30 AM and Model.EvProductId = 1832

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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

I really like the functionality of this solution, and since Corepoint and Lyniate have now merged, I...

Aug 2020
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CEO/President

Functionality and Upgrades

We have a best-of-breed model here, so we will continue with Rhapsody. There has been a big shift in...

Aug 2020
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CEO/President

Functionality and Upgrades

Lyniate just recently bought Rhapsody, so I don't have anything to say about whether they keep their...

Aug 2020
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Director

Service and Support

Lyniate has supported us pretty well during the COVID-19 crisis. We have seen no change. I would buy...

Jul 2020
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Director

Other Observations & Comments

I am a tough negotiator. When we went through our purchase with Lyniate, they had changed their...

Jul 2020
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Director

Relationship

We had some issues early on, and Lyniate definitely put executive feet on the ground. I was very...

Jul 2020
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Director

Other Observations & Comments

I would tell people looking at Rhapsody to do their homework. We did a very in-depth evaluation...

Jul 2020
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Director

Functionality and Upgrades

We are very satisfied with Rhapsody. We had a slow start, as we do with any implementation. Once...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

For me, the scalability of the system is what makes the system so great. I can adapt Rhapsody for...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

I would love to be able to see the routes that the system's threads are using. That would make...

Jul 2020
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Analyst/Coordinator

Interfacing and Integration

With Rhapsody, there were a lot of interoperability limitations. We were putting device integration...

Jul 2020
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Analyst/Coordinator

Implementation and Training

With Rhapsody, the initial training we had was from the sales representatives who came in. The...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

Rhapsody is a great product for a smaller organization, but it doesn't scale very well. That was our...

Jul 2020
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Manager

Functionality and Upgrades

Rhapsody’s SOAP and Representational State Transfer APIs are not as friendly as I would like them to...

Jul 2020
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Manager

Technology

Rhapsody has definitely been a delivering new technology that meets our needs as far as what we have...

Jul 2020
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Manager

Service and Support

The vendor does awesome with their ongoing support. They are always there, and if I have a...

Jul 2020
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Analyst/Coordinator

Service and Support

We tried to reach out to Lyniate during COVID-19, and we had some trouble getting people to help us....

Jul 2020
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Manager

Lessons Learned

Communication points with the vendor are very expensive, so I have to dance a lot and get really...

Jul 2020
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Manager

Service and Support

The vendor’s support during the COVID-19 crisis has been fantastic. We have not had any loss of...

Jul 2020
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Manager

Relationship

Lyniate has done great at keeping their promises. I have never had an issue with them. They spell...

Jul 2020
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Manager

Functionality and Upgrades

I give the system a high rating for overall product quality. It has never failed me. The vendor does...

Jul 2020
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Analyst/Coordinator

Technology

I wouldn’t say that Lyniate hasn’t kept their promises. They did say they were going to do a few...

Jul 2020
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Manager

Interfacing and Integration

Rhapsody does a lot of things. It communicates with a lot of different types of systems and web...

Jul 2020
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Manager

Relationship

I would give the vendor a high rating for executive involvement. We have an annual review with the...

Jul 2020
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Manager

Service and Support

The vendor has done very well with driving tangible outcomes. Sometimes I send an email to the...

Jul 2020
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Manager

Functionality and Upgrades

I am satisfied with Rhapsody, and I am old school. I don't get excited about technology unless it...

Jul 2020
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Manager

Implementation and Training

If I had a wish list, I would like to see the vendor decrease the cost of some of their training.

Jun 2020
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Manager

Relationship

Lyniate's sales representative reaches out to us at a fairly often interval. The vendor has Webex...

Jun 2020
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Manager

Functionality and Upgrades

For our needs, the system is a perfect match. I would give the overall quality of the product a high...

Jun 2020
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Manager

ROI / Cost (care and feeding)

I don't have enough involvement to know whether we have received our money's worth, but I know that...

Jun 2020
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Manager

Future Outlook

With the merger, there is some risk. But based on the vendor's past performance and what I have...

Jun 2020
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Manager

Functionality and Upgrades

Our experience with Rhapsody has been very good. The system is reliable and rock solid. The few...

Jun 2020
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Manager

Other Observations & Comments

The main thing that we use is the interface engine. That is our main focus. Since Lyniate merged...

Jun 2020
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Manager

Service and Support

So far, we haven't needed any support during the COVID-19 crisis. We have been getting routine...

Jun 2020
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Manager

Service and Support

Every single time we have ever needed support from Lyniate, the support has been good. I would rate...

Jun 2020
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Director

Service and Support

The solution has done everything I have asked it to do. From a support standpoint, I haven’t had a...

Jun 2020
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Director

Implementation and Training

The vendor has all sorts of offerings in terms of training, but we don’t use the offerings. We had...

Jun 2020
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Director

Service and Support

The vendor has a ticketing system. We usually talk to the same individual for any questions that we...

Jun 2020
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Director

Relationship

The vendor reaches out to me to see whether I need anything. There are some interoperability...

Jun 2020
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Director

Service and Support

Our original account representative still maintains our account even though that person is in a...

Jun 2020
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Director

Service and Support

Lyniate is staying up to date with everything. We have had some needs, and the vendor has been...

Jun 2020
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Director

Relationship

Lyniate just changed hands, and they are a venture capitalist group. So far, we haven’t seen any...

Jun 2020
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Director

Functionality and Upgrades

Our technician said that some things looked like they were outdated in the documentation. I don’t...

Jun 2020
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Director

Functionality and Upgrades

The system interfaces between everything we do and our EMR. We only have a handful of interfaces,...

Jun 2020
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Manager

Service and Support

The vendor has sent emails to offer different things during the COVID-19 crisis, but we haven't...

May 2020
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Manager

Functionality and Upgrades

We don't do upgrades on the product as often as we should, but they are there and available. The...

May 2020
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Manager

Sales and Contracting

The vendor delivers new technology. We don't take advantage of it, but they send out releases. I am...

May 2020
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Manager

Service and Support

The vendor's ongoing support is excellent. We only contact the vendor when we have trouble. A...

May 2020
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Manager

Functionality and Upgrades

I would tell someone who asked me about the product about the ease of use. Our conversion to the...

May 2020
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Manager

Future Outlook

Lyniate is part of our long-term plans. I don’t think we have any plans to change. Although I...

May 2020
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Manager

Functionality and Upgrades

I would absolutely buy the product again. Its strength is its HL7 interface. The product has a lot...

May 2020
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Manager

Service and Support

The vendor mostly keeps their promises. When we initially onboarded with them, they were keen to go...

May 2020
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Manager

Implementation and Training

I have my qualms about the training. The vendor’s people are obviously experts in the field, but the...

May 2020
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Manager

Functionality and Upgrades

The system works as it was promoted. It is outstanding for the most part, but we sometimes find...

May 2020
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Manager

Relationship

The vendor has been tremendous at being flexible and keeping up with the ever-changing new...

May 2020
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Manager

Relationship

The vendor’s service is very proactive. I would have given them a lower score a year ago. Their...

May 2020
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Manager

ROI / Cost (care and feeding)

I don’t know what kind of contract we have, but we are definitely getting our money’s worth. The...

May 2020
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Manager

Lessons Learned

If I were to recommend the product, I would tell people that it is extremely easy to use, intuitive,...

May 2020
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Manager

Functionality and Upgrades

Rhapsody is very customizable and user friendly. A few years ago, I looked at other interfaces...

May 2020
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Manager

Functionality and Upgrades

I recently saw an email about how Lyniate is switching to one login for all their tools. The vendor...

May 2020
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Manager

Future Outlook

Rhapsody is part of our organization’s long-term plans. We have another interface engine, but we are...

May 2020
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Manager

Other Observations & Comments

We are on a very old EHR, and it doesn’t have a lot of current functionality. A lot of the things...

May 2020
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Manager

Other Observations & Comments

All we get from the vendor executives are newsletters. The executives do tell us about things, like...

May 2020
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Manager

ROI / Cost (care and feeding)

My biggest problem is the nickel-and-diming and how Lyniate charges for every little thing. The...

May 2020
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Manager

Implementation and Training

When we have some functionality that we think we might be able to use, I can't find any good...

May 2020
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Director

Functionality and Upgrades

We weighed Rhapsody against another system, and we made the decision to go with Lyniate. We almost...

May 2020
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Director

Service and Support

I don’t want to have to remember a password to a support portal in order to open up tickets. Lyniate...

May 2020
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Director

Implementation and Training

If we had hardcore developers, we could probably do a lot more with APIs. It would be nice if...

May 2020
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Manager

Functionality and Upgrades

Nothing has changed during the COVID-19 crisis. The product is working just as well as ever.

May 2020
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Manager

ROI / Cost (care and feeding)

I would buy the product again. If the decision were up to me, I would never get rid of the product;...

May 2020
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Manager

Implementation and Training

The initial training was good. We haven't really had much ongoing training. There has been a little...

May 2020
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Manager

Functionality and Upgrades

The product supports our integration goals really well. It is effective and gets us where we need to...

May 2020
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Manager

Functionality and Upgrades

I know we aren't using the product to its fullest capacity, but it is meeting our needs. We are...

May 2020
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Manager

Functionality and Upgrades

I really haven't kept up with the vendor's new technology lately. I got an email from one of the VPs...

May 2020
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Manager

Other Observations & Comments

If someone really needs the vendor's service, that person might call it proactive, but we have...

May 2020
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Manager

Other Observations & Comments

If I were allowed to use the product the way I wanted, I would be driving tangible outcomes 100%. My...

May 2020
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Analyst/Coordinator

Service and Support

Through the years, Lyniate has gotten better. There are more tools within the product, and their...

Apr 2020
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Analyst/Coordinator

Other Observations & Comments

We were set up in high visibility so that, if we had downtime, it would fail over instantly to our...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

Compared to the other engines I work with, I would recommend Rhapsody. Compared to the other...

Apr 2020
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Analyst/Coordinator

Other Observations & Comments

We haven’t really been affected by the merger between Corepoint and Rhapsody. The big question is...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

We have a monitoring tool and a development tool. With the monitoring tool, we can monitor all of...

Apr 2020
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Analyst/Coordinator

Other Observations & Comments

We joke because upper management throws FHIR out all the time and says it is going to be the next...

Apr 2020
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Analyst/Coordinator

Other Observations & Comments

There are different prebuilt filter tools that we can apply to our routes in Rhapsody. Until we get...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

One thing that the vendor could improve is how we log in to the different systems for online...

Apr 2020
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Analyst/Coordinator

Service and Support

I am happy with the support. The previous support system was outdated and a little touchy in terms...

Apr 2020