Rhapsody
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User Commentary

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Manager

ROI / Cost (care and feeding)

We needed to add another license, and Lyniate wanted to charge for every little piece rather than...

Nov 2022
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Manager

Functionality and Upgrades

I like the use of Rhapsody. Because of the way in which we build the interfaces and things like...

Nov 2022
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Manager

Functionality and Upgrades

There are a couple of things that we wish Lyniate had put into their product. The ability to archive...

Oct 2022
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Manager

Service and Support

We haven't really changed Rhapsody during the time that we have used it. Like a lot of applications,...

Oct 2022
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Analyst/Coordinator

Future Outlook

We are moving from Rhapsody to another product because we are consolidating our systems.

Sep 2022
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Analyst/Coordinator

Service and Support

Lyniate has a great support team, and the software system is easy to use, so the vendor doesn't need...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Rhapsody is so seamless with our upgrades. It is unbelievable. We have jumped multiple versions, and...

Aug 2022
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Analyst/Coordinator

Relationship

Rhapsody definitely has worked proactively in the past. At one point, there was an issue with one of...

Aug 2022
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Analyst/Coordinator

Relationship

Rhapsody’s executive involvement is great. We have a sales representative, and recently, we had a...

Aug 2022
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Analyst/Coordinator

Sales and Contracting

At one point, Lyniate was going to start charging us per hospital. We refused and cited our...

Aug 2022
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Analyst/Coordinator

Implementation and Training

In-person training would be much better than what Lyniate currently provides, but we know that isn't...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

Rhapsody is far more powerful than what we use it for. It certainly helps to be a programmer or have...

Aug 2022
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Analyst/Coordinator

Relationship

Lyniate is not proactive at all. They send things out, and we can act upon them. There is no...

Aug 2022
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Analyst/Coordinator

Service and Support

We have been using Rhapsody since at least v.4.x and have found it to be a very reliable and...

Aug 2022
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Analyst/Coordinator

Technology

I have to say that we are very happy with the Rhapsody interface engine, the reliability of the...

Aug 2022
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Analyst/Coordinator

Relationship

With the Corepoint merger, we had some initial concerns with ongoing product support and corporate...

Aug 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor is trying to improve the product, but they need to do more. There are many solutions out...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

The system's mapping is good. That is a strong feature.

Aug 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The system has a very streamlined process for moving data through HL7. That process works well.

Aug 2022
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Manager

Relationship

I am very satisfied with the product. If a customer doesn't pay attention to the vendor, then they...

Aug 2022
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Manager

Relationship

The vendor won't send us emails about potential problems. We have to go out and get the vendor when...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

A small area where we would like to see improvement with Rhapsody would be the accuracy threshold.

Aug 2022
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VP/Other Executive

Functionality and Upgrades

Integration is an entirely behind-the-scenes operation. If Rhapsody didn't work, things would be...

Aug 2022
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Manager

Functionality and Upgrades

Rhapsody is a system that anybody without coding experience can use, and that is the biggest benefit...

Jul 2022
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Manager

Sales and Contracting

The vendor has changed to be more money hungry over the last few years. Our sales contact reaches...

Jul 2022
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Manager

Functionality and Upgrades

The searching capabilities within the web management console are terrible. The vendor has not...

Jul 2022
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Analyst/Coordinator

Relationship

Lyniate depends on us to tell them what is happening. I don't think the vendor has ever warned us of...

Jul 2022
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Manager

Service and Support

Lyniate is not proactive at all. I have submitted requests for changes to different things like the...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

The product works fine, and Lyniate added FHIR to the product recently. I would recommend Rhapsody,...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

Rhapsody’s ease of use depends on the user and how much training that user has had. Lyniate could...

Jul 2022
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Analyst/Coordinator

Service and Support

Lyniate’s support is a strength of theirs and is very good overall. The vendor helps us when we have...

Jul 2022
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CIO

ROI / Cost (care and feeding)

Lyniate is trying to change the licensing and cost model, and that is unfair to us from a cost...

Jul 2022
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CIO

Future Outlook

We are tied into Rhapsody now because moving an interface engine is not a small task; moving an...

Jul 2022
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CIO

Relationship

I don’t know anybody over at Lyniate because nobody’s ever touched base with me in all of my time...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

The product is fairly stable. We have been able to do some creative things with it. Not all of the...

Jul 2022
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Analyst/Coordinator

Other Observations & Comments

One of the things that we have struggled with is that our staffing is extremely tight. We don't...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

Rhapsody is meeting our needs very well. I have not heard of any problems that we have had with...

Jul 2022
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Manager

Functionality and Upgrades

Lyniate is very supportive of upgrades, and the application is intuitive for upgrades. Lyniate does...

Jun 2022
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Manager

Implementation and Training

Lyniate offers a monthly series of webinars for ongoing training that is very helpful, and if we...

Jun 2022
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Manager

Relationship

We have no intention of replacing Rhapsody. We like it very much. The few times I have had to call...

Jun 2022
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Manager

Implementation and Training

We have to buy training from Lyniate in order to get certification, but the training is effective.

Jun 2022
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Manager

Functionality and Upgrades

Lyniate’s upgrades are always flawless. I am very confident in them as our vendor.

Jun 2022
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Director

Functionality and Upgrades

Stability, regular updates, and improvements are what make Rhapsody stand out from other products....

Jun 2022
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Director

Relationship

We get good support from Lyniate. We have had almost zero problems with Rhapsody, and any problems...

Jun 2022
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VP/Other Executive

Relationship

I have such a good relationship with Lyniate, and some of the executives have been very instrumental...

May 2022
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VP/Other Executive

Other Observations & Comments

Lyniate needs to change some of their documentation, but we work with them to make sure they are...

May 2022
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VP/Other Executive

Implementation and Training

Lyniate has webinars that my team registers for to see the latest and greatest and to see what is...

May 2022
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Manager

Service and Support

Lyniate has been very helpful when we have had questions, and we have had lots of questions. If we...

May 2022
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Manager

Functionality and Upgrades

The current version of Rhapsody seems to crash a lot. If I am creating the interfaces and I walk...

May 2022
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Manager

Technology

Lyniate has dynamic routers, which are free communication points that we can use. Those routers...

May 2022
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Director

Functionality and Upgrades

Our experience with Rhapsody has been positive. It has been a very solid engine for us. It has...

May 2022
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Director

Relationship

The vendor has been very good to work with. The relationship has been solid. We have a dedicated...

May 2022
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Director

Sales and Contracting

When we have needed to purchase some additional licenses, they have been turned around quickly. The...

May 2022
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Director

ROI / Cost (care and feeding)

I am never really happy with the way things get priced when we have to purchase additional licenses....

May 2022
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Analyst/Coordinator

Service and Support

Our experience with this product has been fantastic. The system has only failed once, and the...

May 2022
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Manager

Functionality and Upgrades

Things could not get any better with Lyniate or their Rhapsody product, and they are not paying me...

May 2022
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Manager

Interfacing and Integration

With Rhapsody, we were able to create integration with various homemade systems so that they can...

May 2022
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Manager

Implementation and Training

Our time using Rhapsody has just been phenomenal. We were able to set the product up in one week.

May 2022
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Manager

Service and Support

The support from Lyniate is amazing. The vendor is on top of our problems immediately, and they are...

May 2022
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Manager

Implementation and Training

Rhapsody always has ongoing monthly user groups and conferences that are full of training...

May 2022
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Manager

Relationship

The vendor has been really helpful in providing a couple of things. When COVID-19 struck, we found...

Apr 2022
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Manager

Implementation and Training

There is no training unless we pay for it. Like all IT training, Lyniate's training is expensive.

Apr 2022
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Manager

Functionality and Upgrades

We are 70%–80% satisfied. For the most part, Rhapsody meets our needs. It is an incredibly powerful...

Apr 2022
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Manager

Relationship

The merger between Corepoint and Rhapsody hasn’t changed much. There were some changes that caught...

Apr 2022
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Manager

Functionality and Upgrades

Rhapsody is a great product for us. It meets our HL7 brokering needs.

Apr 2022
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Manager

Relationship

The vendor's services team members have been great. They have gone above and beyond. Their...

Apr 2022
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Manager

ROI / Cost (care and feeding)

Rhapsody is expensive. Alternative solutions come at a lower price than Rhapsody’s price. The...

Apr 2022
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Analyst/Coordinator

Implementation and Training

I have used the product for a few years, but I am still new to it. I have taken professional-level...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

With each new release, the vendor makes some definite improvements to the system.

Apr 2022
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Director

ROI / Cost (care and feeding)

The vendor nickel-and-dimes us on what they consider communication points. If we are passing data...

Apr 2022
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Director

Other Observations & Comments

The vendor doesn’t offer much training because the system is so customized. They are working toward...

Apr 2022
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Director

Service and Support

The vendor could be more proactive in their communication about what is new in upcoming upgrades.

Apr 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The communication points are expensive, and our area of healthcare traditionally doesn’t have any...

Apr 2022
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Analyst/Coordinator

Relationship

Overall, the vendor has been wonderful. We have had a representative for a long time, and they have...

Apr 2022
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Analyst/Coordinator

Relationship

When the product was acquired, I didn’t see any degradation. The acquisition was a positive thing.

Apr 2022
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Analyst/Coordinator

Implementation and Training

I would recommend Rhapsody to others with the caveat that it is quite expensive. Users will also...

Apr 2022
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Director

Future Outlook

We are very happy with Rhapsody. There may be some big changes coming, and we don't quite know how...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

As far as the technology is concerned, the system does everything we want it to do, and we have been...

Apr 2022
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Analyst/Coordinator

Implementation and Training

Lyniate provides really good training sessions.

Apr 2022
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Analyst/Coordinator

Other Observations & Comments

During the pandemic, it was hard for everyone to manage what was going on, and that likely had to do...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

I haven’t had any problems with the system's upgrades; they have been wonderful. I enjoy the...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

There are a lot of things we would like to be more in our face, and the vendor has told me the...

Apr 2022
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Analyst/Coordinator

Service and Support

Some support folks recently changed, and we experienced some issues because of that change. I know...

Apr 2022
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Analyst/Coordinator

Relationship

The vendor sends out monthly newsletters about things that might be coming down the pike. They...

Apr 2022
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Analyst/Coordinator

Future Outlook

My satisfaction with the solution will go up in the future because I will have more experience with...

Apr 2022
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Analyst/Coordinator

Implementation and Training

Our training from the vendor went pretty well. We still have a lot of unanswered questions though....

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

Rhapsody is pretty easy to navigate, and we can find what we are looking for in it. However, it is...

Apr 2022
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Director

Implementation and Training

Lyniate charges for the classes at their conference, and those charges are fairly cheap. However, it...

Apr 2022
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Director

Functionality and Upgrades

We put the system in, and it is just solid. There is not a lot maintenance required to keep the...

Apr 2022
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Manager

Service and Support

The support people are excellent. We get a lot of emails from them. Lyniate has user groups. Lyniate...

Apr 2022
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Manager

Service and Support

We are happy with the product. There is plenty of documentation out there about bug fixes, so we...

Apr 2022
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Director

Relationship

Lyniate is proactive. They are truly interested in what their customers need. Their professional...

Apr 2022
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Director

Functionality and Upgrades

I would absolutely buy Rhapsody again. I have worked on a lot of engines, and Rhapsody is hands down...

Apr 2022
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Director

Service and Support

We requested some components previously, and it did take a little bit of time to get the new...

Apr 2022
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Director

Relationship

Lyniate’s executive involvement is very good. We have very good access to those people at annual meetings....

Apr 2022
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Director

ROI / Cost (care and feeding)

We got a really good rate on the initial product. It is rare that we have to pay for anything...

Apr 2022
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Manager

Lessons Learned

One reason we went with a third-party vendor for another interface engine is that Rhapsody didn't...

Apr 2022
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Manager

Relationship

I don't think we have any issues with Lyniate. They are able to provide the things we ask for. I...

Apr 2022
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Manager

Implementation and Training

We haven’t had any recent training from the vendor, but we asked them to show us a couple of things...

Apr 2022
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Manager

Functionality and Upgrades

Our recent upgrade for Rhapsody went very smoothly. The vendor gave us the license key, we ran the...

Apr 2022
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Manager

ROI / Cost (care and feeding)

Lyniate is pretty good about not nickel-and-diming us for everything.

Mar 2022
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Manager

Service and Support

Lyniate’s top benefits are their customer service and the responsiveness and professionalism that go...

Mar 2022
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Manager

Relationship

I can’t think of one promise that Lyniate has broken. We have been very happy with them. My contact...

Mar 2022
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Manager

Functionality and Upgrades

Rhapsody is far and away incredibly suitable to our particular circumstances. It does what we need...

Mar 2022
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Manager

Functionality and Upgrades

There are opportunities for Lyniate to improve some things from a programming standpoint, but those...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

I personally would buy Rhapsody again. I don't know that everyone at our facility would, but...

Mar 2022
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Analyst/Coordinator

Service and Support

The support from Lyniate is great. The support team members are empowered to solve our problems. If...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

I am hoping that my satisfaction is not going to change with Lyniate. They seem to be taking on the...

Mar 2022
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Manager

Implementation and Training

The vendor could improve their training in terms of knowledge sharing. Also, their certification...

Mar 2022
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Manager

Functionality and Upgrades

The Rhapsody integration engine is so dependent on JavaScript, and that is both a strength and a...

Mar 2022
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Analyst/Coordinator

Implementation and Training

Lyniate does an excellent job with training. They have professional videos on YouTube for doing...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

Our biggest issues with the upgrades are internal, but our internal issues have nothing to do with...

Mar 2022
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Analyst/Coordinator

Relationship

If we need to put together an application that is difficult and requires a lot of pieces, Lyniate...

Mar 2022
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Analyst/Coordinator

Relationship

I cannot praise Rhapsody enough; I love my integration engine. Lyniate is one of the best companies...

Mar 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Our contract is very open, so Lyniate doesn't nickel-and-dime us. There are no additional charges.

Mar 2022
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Analyst/Coordinator

Relationship

If Lyniate were proactive, we would have quarterly contact with our Lyniate account representative,...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

Rhapsody has a breadth of functionality that allows us to do things that aren't traditionally...

Mar 2022
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Analyst/Coordinator

Implementation and Training

The problem I have with Lyniate’s training is that it has an end date. If I buy a large amount of...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

The thing we like the most about Rhapsody is the alerting system that was improved. In the past, we...

Mar 2022
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Analyst/Coordinator

Service and Support

The vendor has a 24/7 help desk, so we get a good education from different support team members....

Mar 2022
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Analyst/Coordinator

Service and Support

In the past, the product had a security vulnerability situation, and we did not have to dive too...

Mar 2022
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Analyst/Coordinator

Service and Support

Rhapsody's strengths are its reliability and its ease of use. If we have an issue with the system...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

Rhapsody could use a bit of an update on its GUI side. Some parts of the system look updated, but...

Mar 2022
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Analyst/Coordinator

Implementation and Training

We aren't given a lot of explanations for why we do certain things in Rhapsody. I would like to see...

Mar 2022
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CIO

Implementation and Training

The vendor has good educational and training opportunities for Rhapsody.

Mar 2022
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CIO

Relationship

The few times when I have wanted to connect with Lyniate’s leadership, my experience has been fine....

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

The product has an IDE where we try to create routing rules, a mapping schema, and a new map. We use...

Mar 2022
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Analyst/Coordinator

Service and Support

Lyniate has release notes available on their website for upgrades. The notes include descriptions of...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

Rhapsody is strong with HL7 transactions. It is not bad with XML either. We have a couple of...

Mar 2022
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CIO

ROI / Cost (care and feeding)

Rhapsody is a bulletproof integration engine, and it does the job well. It is very dependable. But I...

Mar 2022
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CIO

Technology

It is relatively easy to create routes and develop integration or interfaces with Rhapsody. The...

Mar 2022
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Director

ROI / Cost (care and feeding)

Our time with Lyniate has been a positive experience. Their product has met all of our needs, and we...

Feb 2022
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Director

Relationship

We were worried when Lyniate was scooped up by a venture capital firm. Usually, that isn't a good...

Feb 2022
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Director

Implementation and Training

Everyone I know that uses the Lyniate engine has the training primarily online and in books. It is...

Feb 2022
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Director

Service and Support

Whenever we have had to use new functionality, our engine architect has called in and gotten very...

Feb 2022
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Director

Relationship

Lyniate's only form of proactivity is within their releases of maintenance. If there is a needed...

Feb 2022
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Director

ROI / Cost (care and feeding)

We have done a lot of automation, mostly due to COVID-19, where we have made some manual tasks...

Feb 2022
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Director

Functionality and Upgrades

Being able to keep up with the demands of each group working with Rhapsody is a huge success. The...

Feb 2022
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Director

Functionality and Upgrades

Each component in Rhapsody is saved as a binary file. It is hard to search these across all of the...

Feb 2022
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Director

Relationship

We have a great relationship with Lyniate. We have access to their management team, and they are...

Feb 2022
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Manager

Functionality and Upgrades

I like that it is easy to develop quickly and efficiently with Rhapsody. The software is easy to...

Feb 2022
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Manager

ROI / Cost (care and feeding)

The vendor does nickel-and-dime us on the licenses we have to have. With Corepoint, we pay for one...

Feb 2022
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Manager

Implementation and Training

I pay for my team to get certified when they do the training. Lyniate sends them the training...

Feb 2022
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Manager

Functionality and Upgrades

It would be nice if Lyniate had a web-based application for simple changes instead of us having to...

Feb 2022
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Manager

Implementation and Training

Training for our last upgrade of Rhapsody was a hands-on experience. We did have some questions that...

Feb 2022
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Manager

Relationship

Lyniate is always looking toward the next big thing. They are currently developing components that...

Feb 2022
||
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Manager

ROI / Cost (care and feeding)

We wanted a new server to help spread the load. We figured we would pay a little for the server and...

Feb 2022
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Manager

Service and Support

Lyniate responds very quickly to any production errors that come up. In the years that I have worked...

Feb 2022
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VP/Other Executive

Implementation and Training

The vendor’s training is great. It gets the folks in, and then it is up to us whether we want to...

Feb 2022
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VP/Other Executive

Service and Support

From a support perspective, Lyniate prioritizes what our needs are. If we open a ticket, they answer...

Feb 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

Our interfaces through Rhapsody work great. Rhapsody works well in that fashion and is easy to...

Feb 2022
||
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VP/Other Executive

Other Observations & Comments

I would recommend the vendor move toward working with third parties to assist healthcare because...

Feb 2022
||
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Analyst/Coordinator

Relationship

The vendor is not proactive because they have never let us know about a bug in our system and what...

Feb 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

With regards to the system, the effect of the merger has been neutral. But Lyniate quadrupled their...

Feb 2022
||
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Analyst/Coordinator

Functionality and Upgrades

The product has always been very easy to use, and it is very intuitive. It stays up-to-date. When...

Feb 2022
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Analyst/Coordinator

Other Observations & Comments

I did not pick Rhapsody when we researched products, so I would not choose to buy it again. Rhapsody...

Feb 2022
||
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Analyst/Coordinator

Relationship

Recently the vendor has started having regular meetings with us, so maybe things will change, and...

Feb 2022
||
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CTO

Functionality and Upgrades

We would like to see better reporting, monitoring, and alerting. We used another vendor's system...

Jan 2022
||
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CTO

Service and Support

The executive involvement has been great. This past year, they have helped us rework the pricing...

Jan 2022
||
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CTO

ROI / Cost (care and feeding)

Our ability to get our money's worth is great. The price is a lot less than the price from another...

Jan 2022
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