Rhapsody Comments

 

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User Commentary

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CEO/President

Functionality and Upgrades

I like what I see in the system, but I haven’t gotten deep enough into it to say that I am not a...

Dec 2020
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CEO/President

Other Observations & Comments

The system could be a little bit more intuitive and graphical than it is, but in an HIE platform or...

Dec 2020
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CIO

Service and Support

Lyniate is good at keeping promises. They are not good at being responsive to user requests. The...

Nov 2020
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CIO

Service and Support

The support from Lyniate is rock solid. The vendor has excellent technical support with solid...

Nov 2020
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CIO

Interfacing and Integration

The only real issue that I have with Lyniate is the way they do connection points, which effectively...

Nov 2020
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CIO

ROI / Cost (care and feeding)

I would purchase Rhapsody again. For the products that are out there at the price point, I still...

Nov 2020
 Helpful

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CIO

Lessons Learned

Rhapsody has passed through a few different venture capital firms in the last year and a half before...

Nov 2020
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CIO

Implementation and Training

I would rate the quality and effectiveness of the implementation services very high. There is...

Nov 2020
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CIO

Functionality and Upgrades

There aren’t a lot of end users in Rhapsody. It is really technical. It is a somewhat complex piece....

Nov 2020
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CIO

Other Observations & Comments

The vendor is certainly very good at reacting, but proactivity isn’t their strength. The most I ever...

Nov 2020
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Manager

Service and Support

I was a little concerned at first when Lyniate bought Corepoint, which is also a premiere interface...

Nov 2020
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Manager

Functionality and Upgrades

One of the benefits of Rhapsody is that a vendor can present something that we have to deal with,...

Nov 2020
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Manager

Interfacing and Integration

The system is FHIR capable. We have implemented FHIR APIs with another vendor. Quite frankly, FHIR...

Nov 2020
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Manager

Technology

Lyniate has presented several workshops on how to implement a FHIR transaction. I don’t think it is...

Nov 2020
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Manager

Future Outlook

I am not thrilled with the website yet. It can be a challenge to get to the material. Lyniate hasn’t...

Nov 2020
 Helpful

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Director

Sales and Contracting

The vendor oversold to us. We wanted them to set up a second instance for another business unit, and...

Nov 2020
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Director

Relationship

We are very unhappy with the vendor's leadership. The vendor was Orion Health, and now they are...

Nov 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

With the way our contract negotiations have gone with Lyniate, I don't feel confident that we will...

Nov 2020
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Manager

Relationship

Rhapsody is a great product, and in the past, we had very good support. However, since Lyniate...

Nov 2020
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Manager

Relationship

We have had no contact with Lyniate during COVID-19. They haven't reached out to help us in any way....

Nov 2020
 Helpful

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Manager

Relationship

It doesn't seem like Lyniate is invested in Rhapsody. The product is good, but we aren't seeing...

Nov 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I really like the functionality of this solution, and since Corepoint and Lyniate have now merged, I...

Aug 2020
 Helpful

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CEO/President

Functionality and Upgrades

We have a best-of-breed model here, so we will continue with Rhapsody. There has been a big shift in...

Aug 2020
 Helpful

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CEO/President

Functionality and Upgrades

Lyniate just recently bought Rhapsody, so I don't have anything to say about whether they keep their...

Aug 2020
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Director

Service and Support

Lyniate has supported us pretty well during the COVID-19 crisis. We have seen no change. I would buy...

Jul 2020
 Helpful

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Director

Other Observations & Comments

I am a tough negotiator. When we went through our purchase with Lyniate, they had changed their...

Jul 2020
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Director

Relationship

We had some issues early on, and Lyniate definitely put executive feet on the ground. I was very...

Jul 2020
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Director

Other Observations & Comments

I would tell people looking at Rhapsody to do their homework. We did a very in-depth evaluation...

Jul 2020
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Director

Functionality and Upgrades

We are very satisfied with Rhapsody. We had a slow start, as we do with any implementation. Once...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

For me, the scalability of the system is what makes the system so great. I can adapt Rhapsody for...

Jul 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I would love to be able to see the routes that the system's threads are using. That would make...

Jul 2020
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Analyst/Coordinator

Interfacing and Integration

With Rhapsody, there were a lot of interoperability limitations. We were putting device integration...

Jul 2020
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Analyst/Coordinator

Implementation and Training

With Rhapsody, the initial training we had was from the sales representatives who came in. The...

Jul 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Rhapsody is a great product for a smaller organization, but it doesn't scale very well. That was our...

Jul 2020
 Helpful

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Manager

Functionality and Upgrades

Rhapsody’s SOAP and Representational State Transfer APIs are not as friendly as I would like them to...

Jul 2020
 Helpful

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Manager

Technology

Rhapsody has definitely been a delivering new technology that meets our needs as far as what we have...

Jul 2020
 Helpful

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Manager

Service and Support

The vendor does awesome with their ongoing support. They are always there, and if I have a...

Jul 2020
 Helpful

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Analyst/Coordinator

Service and Support

We tried to reach out to Lyniate during COVID-19, and we had some trouble getting people to help us....

Jul 2020
 Helpful

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Manager

Lessons Learned

Communication points with the vendor are very expensive, so I have to dance a lot and get really...

Jul 2020
 Helpful

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Manager

Service and Support

The vendor’s support during the COVID-19 crisis has been fantastic. We have not had any loss of...

Jul 2020
 Helpful

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Manager

Relationship

Lyniate has done great at keeping their promises. I have never had an issue with them. They spell...

Jul 2020
 Helpful

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Manager

Functionality and Upgrades

I give the system a high rating for overall product quality. It has never failed me. The vendor does...

Jul 2020
 Helpful

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Analyst/Coordinator

Technology

I wouldn’t say that Lyniate hasn’t kept their promises. They did say they were going to do a few...

Jul 2020
 Helpful

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Manager

Interfacing and Integration

Rhapsody does a lot of things. It communicates with a lot of different types of systems and web...

Jul 2020
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Manager

Relationship

I would give the vendor a high rating for executive involvement. We have an annual review with the...

Jul 2020
 Helpful

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Manager

Service and Support

The vendor has done very well with driving tangible outcomes. Sometimes I send an email to the...

Jul 2020
 Helpful

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Manager

Functionality and Upgrades

I am satisfied with Rhapsody, and I am old school. I don't get excited about technology unless it...

Jul 2020
 Helpful

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Manager

Implementation and Training

If I had a wish list, I would like to see the vendor decrease the cost of some of their training.

Jun 2020
 Helpful

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Manager

Relationship

Lyniate's sales representative reaches out to us at a fairly often interval. The vendor has Webex...

Jun 2020
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Manager

Functionality and Upgrades

For our needs, the system is a perfect match. I would give the overall quality of the product a high...

Jun 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

I don't have enough involvement to know whether we have received our money's worth, but I know that...

Jun 2020
 Helpful

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Manager

Future Outlook

With the merger, there is some risk. But based on the vendor's past performance and what I have...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

Our experience with Rhapsody has been very good. The system is reliable and rock solid. The few...

Jun 2020
 Helpful

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Manager

Other Observations & Comments

The main thing that we use is the interface engine. That is our main focus. Since Lyniate merged...

Jun 2020
 Helpful

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Manager

Service and Support

So far, we haven't needed any support during the COVID-19 crisis. We have been getting routine...

Jun 2020
 Helpful

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Manager

Service and Support

Every single time we have ever needed support from Lyniate, the support has been good. I would rate...

Jun 2020
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Director

Service and Support

The solution has done everything I have asked it to do. From a support standpoint, I haven’t had a...

Jun 2020
 Helpful

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Director

Implementation and Training

The vendor has all sorts of offerings in terms of training, but we don’t use the offerings. We had...

Jun 2020
 Helpful

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Director

Service and Support

The vendor has a ticketing system. We usually talk to the same individual for any questions that we...

Jun 2020
 Helpful

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Director

Relationship

The vendor reaches out to me to see whether I need anything. There are some interoperability...

Jun 2020
 Helpful

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Director

Service and Support

Our original account representative still maintains our account even though that person is in a...

Jun 2020
 Helpful

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Director

Service and Support

Lyniate is staying up to date with everything. We have had some needs, and the vendor has been...

Jun 2020
 Helpful

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Director

Relationship

Lyniate just changed hands, and they are a venture capitalist group. So far, we haven’t seen any...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

Our technician said that some things looked like they were outdated in the documentation. I don’t...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

The system interfaces between everything we do and our EMR. We only have a handful of interfaces,...

Jun 2020
 Helpful

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Manager

Service and Support

The vendor has sent emails to offer different things during the COVID-19 crisis, but we haven't...

May 2020
 Helpful

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Manager

Functionality and Upgrades

We don't do upgrades on the product as often as we should, but they are there and available. The...

May 2020
 Helpful

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Manager

Sales and Contracting

The vendor delivers new technology. We don't take advantage of it, but they send out releases. I am...

May 2020
 Helpful

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Manager

Service and Support

The vendor's ongoing support is excellent. We only contact the vendor when we have trouble. A...

May 2020
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Manager

Functionality and Upgrades

I would tell someone who asked me about the product about the ease of use. Our conversion to the...

May 2020
 Helpful

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Manager

Future Outlook

Lyniate is part of our long-term plans. I don’t think we have any plans to change. Although I...

May 2020
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Manager

Functionality and Upgrades

I would absolutely buy the product again. Its strength is its HL7 interface. The product has a lot...

May 2020
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Manager

Service and Support

The vendor mostly keeps their promises. When we initially onboarded with them, they were keen to go...

May 2020
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Manager

Implementation and Training

I have my qualms about the training. The vendor’s people are obviously experts in the field, but the...

May 2020
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Manager

Functionality and Upgrades

The system works as it was promoted. It is outstanding for the most part, but we sometimes find...

May 2020
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Manager

Relationship

The vendor has been tremendous at being flexible and keeping up with the ever-changing new...

May 2020
 Helpful

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Manager

Relationship

The vendor’s service is very proactive. I would have given them a lower score a year ago. Their...

May 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

I don’t know what kind of contract we have, but we are definitely getting our money’s worth. The...

May 2020
 Helpful

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Manager

Lessons Learned

If I were to recommend the product, I would tell people that it is extremely easy to use, intuitive,...

May 2020
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Manager

Functionality and Upgrades

Rhapsody is very customizable and user friendly. A few years ago, I looked at other interfaces...

May 2020
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Manager

Functionality and Upgrades

I recently saw an email about how Lyniate is switching to one login for all their tools. The vendor...

May 2020
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Manager

Future Outlook

Rhapsody is part of our organization’s long-term plans. We have another interface engine, but we are...

May 2020
 Helpful

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Manager

Other Observations & Comments

We are on a very old EHR, and it doesn’t have a lot of current functionality. A lot of the things...

May 2020
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Manager

Other Observations & Comments

All we get from the vendor executives are newsletters. The executives do tell us about things, like...

May 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

My biggest problem is the nickel-and-diming and how Lyniate charges for every little thing. The...

May 2020
 Helpful

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Manager

Implementation and Training

When we have some functionality that we think we might be able to use, I can't find any good...

May 2020
 Helpful

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Director

Functionality and Upgrades

We weighed Rhapsody against another system, and we made the decision to go with Lyniate. We almost...

May 2020
 Helpful

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Director

Service and Support

I don’t want to have to remember a password to a support portal in order to open up tickets. Lyniate...

May 2020
 Helpful

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Director

Implementation and Training

If we had hardcore developers, we could probably do a lot more with APIs. It would be nice if...

May 2020
 Helpful

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Manager

Functionality and Upgrades

Nothing has changed during the COVID-19 crisis. The product is working just as well as ever.

May 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

I would buy the product again. If the decision were up to me, I would never get rid of the product;...

May 2020
 Helpful

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Manager

Implementation and Training

The initial training was good. We haven't really had much ongoing training. There has been a little...

May 2020
 Helpful

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Manager

Functionality and Upgrades

The product supports our integration goals really well. It is effective and gets us where we need to...

May 2020
 Helpful

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Manager

Functionality and Upgrades

I know we aren't using the product to its fullest capacity, but it is meeting our needs. We are...

May 2020
 Helpful

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Manager

Functionality and Upgrades

I really haven't kept up with the vendor's new technology lately. I got an email from one of the VPs...

May 2020
 Helpful

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Manager

Other Observations & Comments

If someone really needs the vendor's service, that person might call it proactive, but we have...

May 2020
 Helpful

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Manager

Other Observations & Comments

If I were allowed to use the product the way I wanted, I would be driving tangible outcomes 100%. My...

May 2020
 Helpful

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Analyst/Coordinator

Service and Support

Through the years, Lyniate has gotten better. There are more tools within the product, and their...

Apr 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

We were set up in high visibility so that, if we had downtime, it would fail over instantly to our...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Compared to the other engines I work with, I would recommend Rhapsody. Compared to the other...

Apr 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

We haven’t really been affected by the merger between Corepoint and Rhapsody. The big question is...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

We have a monitoring tool and a development tool. With the monitoring tool, we can monitor all of...

Apr 2020
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Analyst/Coordinator

Other Observations & Comments

We joke because upper management throws FHIR out all the time and says it is going to be the next...

Apr 2020
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Analyst/Coordinator

Other Observations & Comments

There are different prebuilt filter tools that we can apply to our routes in Rhapsody. Until we get...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

One thing that the vendor could improve is how we log in to the different systems for online...

Apr 2020
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Analyst/Coordinator

Service and Support

I am happy with the support. The previous support system was outdated and a little touchy in terms...

Apr 2020
 Helpful

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Analyst/Coordinator

Relationship

The vendor hasn't told me anything false, so I can’t say that they haven’t kept a promise. I know...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The certification training I have had from the vendor is very dull. I hate it. I have been working...

Apr 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Rhapsody is an expensive product, but if someone came and asked me for my recommendation on it, I...

Apr 2020
 Helpful

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Analyst/Coordinator

Service and Support

We have noticed with our latest upgrade that we moved to test that there were three hotfixes. It...

Apr 2020
(1)
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Analyst/Coordinator

Relationship

I would say the vendor's executive involvement is low. It is probably good that we are not hearing...

Apr 2020
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Analyst/Coordinator

Relationship

Lyniate has been keeping all their promises. I am very pleased with the level of support I have...

Apr 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

We feel nickel-and-dimed by Lyniate now that they are not under Orion Health anymore and have merged...

Apr 2020
 Helpful

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Analyst/Coordinator

Future Outlook

I predict that I will continue to be satisfied with the system in a year. Because Lyniate has merged...

Apr 2020
 Helpful

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Analyst/Coordinator

Technology

Lyniate has implemented some filters and processes that are available within the engine, but I don't...

Apr 2020
 Helpful

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Analyst/Coordinator

Service and Support

I would give Lyniate a good rating for being proactive. The vendor is switching over to the new name...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I absolutely love the engine. We have so many options within it. compared to other engines, the...

Apr 2020
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Analyst/Coordinator

Service and Support

Sometimes there are little gotchas that we don't come across until we have implemented something. We...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

Rhapsody is really great. My staff loves the system. We have good support, and it is easy to get...

Apr 2020
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Manager

Service and Support

I can get help from many sources for Rhapsody. There is a lot of knowledge out there available...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

We get error messages, but we can never find the HL7 message that caused the errors. When the vendor...

Apr 2020
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Analyst/Coordinator

Relationship

The vendor executives don’t get involved. I don’t think that is necessarily bad. The vendor has a...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Lyniate definitely tries to keep up with new technology. Their programming environments are...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The day-to-day monitoring of interfaces is something that could be changed, but that is not...

Apr 2020
 Helpful

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Manager

Interfacing and Integration

In regard to output and monitoring, the product has a very nice front end that allows us to very...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

For our company size, we have never had an issue with the scalability of the solution. We feel as if...

Apr 2020
 Helpful

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Manager

Service and Support

The system has been extremely stable. Initially, we did have some concerns with memory. But we...

Apr 2020
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Manager

Functionality and Upgrades

It is helpful that the vendor has very good GUI tools that we can use, and the vendor does allow for...

Apr 2020
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Manager

Relationship

When a company goes through a merger, sometimes people question why there was a split. But we...

Apr 2020
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VP/Other Executive

Service and Support

Our support has remained solid during the COVID-19 crisis. We have not experienced any degradation...

Apr 2020
 Helpful

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VP/Other Executive

Service and Support

We have had a very positive experience with the vendor’s support and technology. We have received a...

Apr 2020
 Helpful

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VP/Other Executive

Relationship

Executive involvement means the executives reach out to us, are open and approachable, and follow up...

Apr 2020
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VP/Other Executive

Future Outlook

I predict that we will continue to be satisfied with the system a year from now. We have a track...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Rhapsody is very scalable. If our volume grows over time as we gain more partners, integrations,...

Apr 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

Everybody on our team says that the solution is very cost effective. Looking at the cost and...

Apr 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

The vendor has an educational portal online, and it is invaluable to have a portal where we can get...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The feedback I get from the end users is that some of the features are not intuitive. The search...

Apr 2020
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Analyst/Coordinator

Relationship

When we email the vendor, they are a little more reactive than proactive. The merger between...

Apr 2020
 Helpful

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Analyst/Coordinator

Service and Support

During the COVID-19 crisis, the vendor has sent emails continuing their support path. They are in...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I love the product, and I have had experience with several other vendors. The main reason we chose...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

During the vendor’s demonstration and training, we learned that there were various levels of working...

Apr 2020
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Analyst/Coordinator

Relationship

The big concern we had last year was that the vendor changed their name. I guess the company got...

Apr 2020
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Analyst/Coordinator

Implementation and Training

We appreciate the vendor’s education. We can get updates, train, and do self-training through...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

Overall, the product meets our production needs, and it compares well with many other interface...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

We don't experience any unplanned downtime due to memory or server issues, so the product is working...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

We like the frequent updates we get from the vendor. The updates are very simple. We can run on the...

Apr 2020
 Helpful

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Analyst/Coordinator

Future Outlook

The product is part of our long-term plans, and we couldn’t deal without it. If the product went...

Apr 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

I would buy the solution again. I told the last people I was working with that they should look at...

Apr 2020
 Helpful

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Analyst/Coordinator

Relationship

The vendor keeps their promises. I can’t think of a time when they didn’t keep their promise. We...

Apr 2020
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Analyst/Coordinator

Service and Support

Generally, we get prompt acknowledgments of the tickets that we create, so there isn't an extended...

Apr 2020
 Helpful

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Analyst/Coordinator

Interfacing and Integration

There is a tool in Rhapsody called the Integrated Development Environment, which is the graphical...

Apr 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

We haven’t seen the vendor nickel-and-dime except for around education and training. We don’t use...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Only a couple of things with the product don’t work. There was a bug that we reported, and it still...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The product is easy to use. We had a new person start recently, and that person is learning the...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The support people respond very quickly to low priority issues. We usually get an answer from the...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We had a customer service person from the vendor who changed positions. We thought we were going to...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I would recommend the product to others. I saw some demos of other products recently, and I still...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I am happy about the lack of downtime that we have had with the product. The product is extremely...

Apr 2020
 Helpful

 or  to see details.

Manager

Win/Loss - Why they were selected (by current clients)

Over the past several years, we have done many assessments of the solutions in the market....

Apr 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

I was very happy with the vendor’s implementation services and the ongoing support, and that was...

Apr 2020
 Helpful

 or  to see details.

Manager

Relationship

We continue to be very happy with Lyniate’s ongoing support and their attention to us. They have met...

Apr 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The vendor avoids nickel-and-diming. They try to have a good balance between what is covered in...

Apr 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

I have a low bar for training. My expectation is that when a team goes through training on a new...

Apr 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We knew what we were getting into, and the vendor has definitely met all of our expectations. The...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I always think that there is more we can do, but we have been very happy with the integration of the...

Apr 2020
 Helpful

 or  to see details.

Manager

Service and Support

There has been a sense of flux with the vendor’s phone and web support since the vendor is changing...

Apr 2020
 Helpful

 or  to see details.

Manager

Relationship

The vendor has been very proactive. They have called me out of the blue asking me for feedback. The...

Apr 2020
 Helpful

 or  to see details.

Manager

Service and Support

What I truly like about Lyniate is their customer engagement. They have account managers, their...

Apr 2020
 Helpful

 or  to see details.

Manager

Relationship

We really like the product's technology. The product is a core piece of technology for us. The...

Apr 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The pricing model really is set, and the vendor doesn’t charge us for every little thing that we request....

Apr 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

I sent someone to the vendor's user group conference, and that person was able to meet with the executives....

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have been with Lyniate for several years, and we have never once had a complaint. The vendor has...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

I would pick Rhapsody over any other product on the market today. Compared to what I see from other...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have a great relationship with Lyniate, but we rarely need them. We are very self-sufficient....

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

We are struggling with Lyniate’s acquisition of Corepoint Health. We are disappointed that it...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The main reason why we love Rhapsody is its integrated development. What we see is what we get with...

Apr 2020
 Helpful

 or  to see details.

Manager

Relationship

Some of the documentation could be improved in Rhapsody. That aspect is somewhat lacking. Also, the...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have considered other engines. They have been promoted to us, but we have always stuck with Rhapsody....

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Rhapsody is wonderful. It does everything that I need it to do, and I would be lost without it. I...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I use the management consultant tool in Rhapsody a lot. I do all of my reporting in there. I don't...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

One of our executives from Lyniate is wonderful. That person has always helped us out. I really like...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Because I am not a programmer, I would like to see a couple of extra tools in the system that show...

Apr 2020
 Helpful

 or  to see details.

Manager

Future Outlook

In terms of the vendor delivering new technology, we haven't tried to do anything that Lyniate...

Apr 2020
 Helpful

 or  to see details.

Manager

Relationship

In terms of the merger between Corepoint Health and Rhapsody, I had some concerns at the beginning....

Apr 2020
 Helpful

 or  to see details.

Manager

Relationship

We definitely use the IDE and the GUI. JavaScript is extremely helpful if people have the right...

Apr 2020
 Helpful

 or  to see details.

Manager

Service and Support

We have done a couple of things with FHIR through our EMR. We haven't actually developed anything on...

Apr 2020
 Helpful

 or  to see details.

Manager

Relationship

Lyniate is like any other company. We don't need customer service very often, but when we do, we...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

The product does most everything that we need it to do in terms of HL7 integration. We use the...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Lyniate's support is good. I haven't had to use it much because the platform is so robust. When I do...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The tools are easy to use. I don't have to monitor the throughput that often. Lyniate handles a...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Lyniate constantly does upgrades. They charge us a prescription service fee, and that allows us to...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

When an issue happens that the first line of support cannot help with, the next lines are very...

Apr 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

I could always use a better deal, but the system has been worth the money. Other than our ongoing...

Apr 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

The product does everything we want it to do and more. There are lots of customization options,...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

There were no disruptions during our last upgrade. We just shut the product down, loaded it, and...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Sometimes Rhapsody is a little difficult to use, but once people dive in, they pick it up pretty...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We use about half the functionality that Rhapsody has, and that covers all of our needs. But we are...

Apr 2020
 Helpful

 or  to see details.

Manager

Service and Support

When another client tells the vendor about something that doesn't work right, we get notifications...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

We don't actually get trained on the Rhapsody product because we haven't paid for that. Lyniate...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

A couple of things were a little tricky to follow in the system. There are definitely things that we...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The vendor definitely helps out in general. Some of the issues we had were with messages going...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have an account representative and a regional representative. We have had direct contact with...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

It is easy to see the application work and know what the outcomes are going to be.

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system is very flexible. With the coronavirus issue, we used to take a file of all providers and...

Mar 2020
(3)
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

We have made a couple of requests for developments that may not have been fulfilled. We have had to...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Upgrades are easy. Our last upgrade literally took like 10 minutes. The product is flexible. We have...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I would absolutely buy Rhapsody again. It has been a workhorse for us, and we have been thrilled...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

The vendor doesn't nickel-and-dime. We pay once a year and never hear from the vendor again. For...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

We don't use the ongoing training. The end users don't use Rhapsody. Only the developers and the...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

So far, Lyniate has kept their promises. There is a transition from Rhapsody to Lyniate going on,...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor avoids charging for every little thing. We pay for unlimited communication points, so we...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The last couple of upgrades went pretty well. I have yet to run into any issues with the last couple...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The vendor’s ongoing training is good, and it is improving now under the Lyniate brand. Lyniate has...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

In terms of the product working as promoted, we have had pretty great luck with Rhapsody to date....

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The vendor’s ongoing support is very responsive. We usually know when things are broken long before...

Mar 2020
 Helpful

 or  to see details.

Manager

Relationship

We haven't noticed any difference since the merger. Thus far, the vendor has been keeping the...

Mar 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

If the decision were up to me, I would consider purchasing the system again. The major hang-up is...

Mar 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

The vendor's implementation services have been fantastic. Their support during the transition was...

Mar 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The system works as promoted and does everything that the vendor told us it would do, with the...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have had very minor issues during the upgrades, but those were all just little tweaks here and...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Some training is definitely needed, but in the end, the system is very simple. It is user friendly...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Everything that we have put in place has been very efficient and effective. The vendor offered Java...

Mar 2020
 Helpful

 or  to see details.

Manager

Technology

The vendor does very well at delivering new technology. They do try to stay ahead of the curve. They...

Mar 2020
 Helpful

 or  to see details.

Manager

Service and Support

The vendor has been doing very well with their ongoing support. They respond immediately when a...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor tries to stay ahead of the curve with new technology. They try to fix the bugs, but in...

Mar 2020
 Helpful

 or  to see details.

Manager

Relationship

The vendor's executives are very involved. Since the company converted to Lyniate, I have had...

Mar 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

I don't know whether the system physically drives tangible outcomes. Outcomes are more a matter of...

Mar 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

I have heard from my manager and director that we have received our money's worth. The vendor is...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would tell others that the system is very easy to use and user friendly. It has a lot of...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor doesn’t charge us for every little thing. There are yearly fees, and all the support...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The vendor’s training is really good for us because we have been purchasing all their ongoing...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We use the product for all of our integration, and it works great. The vendor delivers a lot of new...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

There are some simple things that we would like to see that we have requested, and we are just...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

When we put in a ticket to the vendor’s support system, the support people always respond right away...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The executives are pretty involved because when I went to the user conference, the executives were...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

I recommend the product to peers all the time. I just try to tell people the truth when addressing...

Mar 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

The main problem we have had with the Rhapsody and Corepoint Health merger is the limited...

Mar 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We sometimes have some difficulty deciphering the documentation for Rhapsody and understanding what...

Mar 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

Whether I would buy Rhapsody again depends on the situation. I don't know that I would use the...

Mar 2020
 Helpful

 or  to see details.

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