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Rhapsody Comments
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KLAS VP of Research / Strategy, Clinical - Coray Tate
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Coray Tate

VP of Research / Strategy, Clinical

coray.tate@klasresearch.com

801-404-5265

 
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Manager

We love that Lyniate has gained a market segment share with their recent acquisition and that they...

May 2021
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Manager

Our EMR vendor has told us that an organization of our size should probably have more interface...

May 2021
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Manager

Lyniate keeps their promises. Lyniate also has a ticketing system that ensures they follow up on...

May 2021
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Manager

When we bought Rhapsody, we were charged only for the original license. Early on, we bought a big...

May 2021
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Manager

Lyniate's academy training keeps us up to date with new versions of Rhapsody. We can take new tests...

May 2021
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Manager

Every once in a while, we find and report bugs in Rhapsody. There are still a few open bugs that...

May 2021
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Manager

What we see is what we get on pieces of Rhapsody’s build. We had someone who had never touched the...

May 2021
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Manager

We have had the same contact at Lyniate for a while. Our contact helps us with anything we need, and...

May 2021
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Manager

Lyniate is getting ready to release a new version of Rhapsody. We are anticipating that if we do...

May 2021
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Analyst/Coordinator

Rhapsody is still my favorite product. There are a couple of improvements that Lyniate could have in...

May 2021
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(0)
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Analyst/Coordinator

Lyniate is not very good at support. We did one help desk ticket with them, and they sent an email...

May 2021
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(0)
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Analyst/Coordinator

As much as Lyniate has changed over the last year, I have no idea what my satisfaction will be in...

May 2021
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(0)
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Analyst/Coordinator

Things are a little different now with Lyniate because we are not so happy with them anymore. They...

May 2021
||
(0)
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Analyst/Coordinator

The vendor is seriously lacking in the training environment. The training isn't worth what they...

May 2021
||
(0)
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Analyst/Coordinator

We haven’t taken the latest upgrade because there were bugs in it, and we are waiting. The last...

May 2021
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(0)
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Analyst/Coordinator

We made an update to the version of Rhapsody that we were on because there were a lot of nice...

May 2021
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Analyst/Coordinator

We have put in a couple development requests with Lyniate that have been granted over time. We have...

May 2021
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Analyst/Coordinator

We are very self-sufficient, so we don't actually have to contact Lyniate's help desk often. Every...

May 2021
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Analyst/Coordinator

We haven't done any formal training with Lyniate, but we are doing seminars every month where...

May 2021
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Analyst/Coordinator

Rhapsody works well when we have good, stable connections to different systems. The one thing that I...

May 2021
||
(0)
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Analyst/Coordinator

In the past, Rhapsody was limited when it came to transferring large files, but Lyniate has worked...

May 2021
||
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Analyst/Coordinator

Rhapsody currently allows us to create a table of items but doesn't let us add or subtract from the...

May 2021
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Analyst/Coordinator

Lyniate has been proactive. There was one big issue that Lynaite found before we did an upgrade, so...

May 2021
||
(0)
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Analyst/Coordinator

I would definitely recommend Rhapsody, but I would include the caveat that people have to be a...

May 2021
||
(0)
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Manager

Some scores are due to FHIR. Rhapsody works well, but it doesn't have the same level of ease as HL7,...

May 2021
||
(0)
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Manager

Rhapsody is an excellent product. Lyniate's support has, strangely, gotten even better over the last...

May 2021
||
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Manager

Lyniate is very proactive. They have a rollout for upgrades. They add features and have a package we...

May 2021
||
(0)
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Manager

Lyniate is very worth the money. We have a special super deal, and Rhapsody is a very good tool.

May 2021
||
(0)
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Manager

There have been some issues with Rhapsody's pricing from the beginning. Lyniate believes that they...

May 2021
||
(0)
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Director

Rhapsody allows us to do some things that we wouldn't be able to do in other systems. We are usually...

May 2021
||
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Director

We are very likely to recommend Rhapsody to others, and we have done so multiple times already. We...

May 2021
||
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Director

I don't think that our satisfaction with Rhapsody will change. It is a completely stable platform,...

May 2021
||
(0)
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Director

We just did some upgrades to the system, and we didn't have any problems. We only had five minutes...

May 2021
||
(0)
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Director

Before choosing this product, we did an extensive product evaluation of the market with the top...

May 2021
||
(0)
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Director

Rhapsody has a lot for new users to learn. Our approach has been to put new hires through the...

May 2021
||
(0)
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Director

We haven't had to go back to the vendor for much. They bring us new functionality and FHIR...

May 2021
||
(0)
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Director

The interactions that I have had with the vendor's executives have been good, but we haven't needed...

May 2021
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(0)
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Manager

Right now, we are looking at switching from Rhapsody to another system because of contract issues....

May 2021
||
(0)
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Manager

Lyniate could easily make a lot of small improvements to the system that they seem to ignore....

May 2021
||
(0)
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Manager

I like Rhapsody's ease of implementation and development. I like the tools and that it is on an AIX...

May 2021
||
(0)
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Manager

We have done upgrades to Rhapsody, but we haven't needed services for the upgrades. One thing that...

May 2021
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Manager

We are currently using Rhapsody for a specific, limited purpose. If we were to choose systems again,...

May 2021
||
(0)
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Manager

I don't find Lyniate to be proactive. Before, when Lyniate rolled out a new version, we would have...

May 2021
||
(0)
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Manager

Lyniate doesn't nickel-and-dime us. We are very proficient with Rhapsody, so it is rare that we...

Apr 2021
||
(0)
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Manager

We are self-sufficient with our upgrades, so we just need Lyniate for implementations and tickets....

Apr 2021
||
(0)
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Manager

There are a couple of little flaws in the system that I would like to see Lyniate fix. I have talked...

Apr 2021
||
(0)
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Manager

We don't hear from Lyniate very often. We get some emails from them about webinars and things like...

Apr 2021
||
(0)
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Manager

Rhapsody's strong point is its ability to use programming logic. We have never had a project that we...

Apr 2021
||
(0)
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Manager

Our organization’s long-term integration strategy is to stick with Rhapsody, but I am not a huge fan...

Mar 2021
||
(0)
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Manager

My peer at our other hospital just did a Rhapsody upgrade, and the peer didn’t get any help from the...

Mar 2021
||
(0)
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Analyst/Coordinator

Rhapsody has been great. I haven't had any problems with it. I finished my certification with...

Feb 2021
||
(0)
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Analyst/Coordinator

I love Rhapsody. I have loved it from the moment I started using it. Rhapsody is a great tool. It is...

Feb 2021
||
(0)
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Analyst/Coordinator

I would like to see Lyniate do better with their documentation and training. Lyniate needs to have...

Feb 2021
||
(0)
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CIO

We have been pretty happy with Rhapsody. The vendor merged with Corepoint. If I were starting over,...

Feb 2021
||
(0)
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CIO

Rhapsody has the same kind of UI that EHRs do, and so there are some of the same challenges. The...

Feb 2021
||
(0)
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VP/Other Executive

The biggest strength is being able to run Rhapsody on any platform. Some interface engines can only...

Jan 2021
||
(0)
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VP/Other Executive

We haven't needed new technology yet with Rhapsody. I know that Lyniate does have some things on the...

Jan 2021
||
(0)
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VP/Other Executive

The knowledge from the senior team members has been beneficial to us. Developing a relationship with...

Jan 2021
||
(0)
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VP/Other Executive

Lyniate has computer-based training and a lot of room for improvement. The associate certification...

Jan 2021
||
(0)
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CEO/President

I like what I see in the system, but I haven’t gotten deep enough into it to say that I am not a...

Dec 2020
||
(0)
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CEO/President

The system could be a little bit more intuitive and graphical than it is, but in an HIE platform or...

Dec 2020
||
(0)
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CIO

Lyniate is good at keeping promises. They are not good at being responsive to user requests. The...

Nov 2020
||
(0)
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CIO

The support from Lyniate is rock solid. The vendor has excellent technical support with solid...

Nov 2020
||
(0)
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CIO

The only real issue that I have with Lyniate is the way they do connection points, which effectively...

Nov 2020
||
(0)
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CIO

I would purchase Rhapsody again. For the products that are out there at the price point, I still...

Nov 2020
||
(0)
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CIO

Rhapsody has passed through a few different venture capital firms in the last year and a half before...

Nov 2020
||
(0)
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CIO

I would rate the quality and effectiveness of the implementation services very high. There is...

Nov 2020
||
(0)
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CIO

There aren’t a lot of end users in Rhapsody. It is really technical. It is a somewhat complex piece....

Nov 2020
||
(0)
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CIO

The vendor is certainly very good at reacting, but proactivity isn’t their strength. The most I ever...

Nov 2020
||
(0)
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Manager

I was a little concerned at first when Lyniate bought Corepoint, which is also a premiere interface...

Nov 2020
||
(0)
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Manager

One of the benefits of Rhapsody is that a vendor can present something that we have to deal with,...

Nov 2020
||
(0)
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Manager

The system is FHIR capable. We have implemented FHIR APIs with another vendor. Quite frankly, FHIR...

Nov 2020
||
(0)
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Manager

Lyniate has presented several workshops on how to implement a FHIR transaction. I don’t think it is...

Nov 2020
||
(0)
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 or  to see details.

Manager

I am not thrilled with the website yet. It can be a challenge to get to the material. Lyniate hasn’t...

Nov 2020
||
(0)
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 or  to see details.

Director

The vendor oversold to us. We wanted them to set up a second instance for another business unit, and...

Nov 2020
||
(0)
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Director

We are very unhappy with the vendor's leadership. The vendor was Orion Health, and now they are...

Nov 2020
||
(0)
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 or  to see details.

Manager

With the way our contract negotiations have gone with Lyniate, I don't feel confident that we will...

Nov 2020
||
(0)
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 or  to see details.

Manager

Rhapsody is a great product, and in the past, we had very good support. However, since Lyniate...

Nov 2020
||
(0)
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 or  to see details.

Manager

We have had no contact with Lyniate during COVID-19. They haven't reached out to help us in any way....

Nov 2020
||
(0)
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 or  to see details.

Manager

It doesn't seem like Lyniate is invested in Rhapsody. The product is good, but we aren't seeing...

Nov 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

I really like the functionality of this solution, and since Corepoint and Lyniate have now merged, I...

Aug 2020
||
(0)
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 or  to see details.

CEO/President

We have a best-of-breed model here, so we will continue with Rhapsody. There has been a big shift in...

Aug 2020
||
(0)
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 or  to see details.

CEO/President

Lyniate just recently bought Rhapsody, so I don't have anything to say about whether they keep their...

Aug 2020
||
(0)
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 or  to see details.

Director

Lyniate has supported us pretty well during the COVID-19 crisis. We have seen no change. I would buy...

Jul 2020
||
(0)
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 or  to see details.

Director

I am a tough negotiator. When we went through our purchase with Lyniate, they had changed their...

Jul 2020
||
(0)
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Director

We had some issues early on, and Lyniate definitely put executive feet on the ground. I was very...

Jul 2020
||
(0)
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 or  to see details.

Director

I would tell people looking at Rhapsody to do their homework. We did a very in-depth evaluation...

Jul 2020
||
(0)
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 or  to see details.

Director

We are very satisfied with Rhapsody. We had a slow start, as we do with any implementation. Once...

Jul 2020
||
(0)
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Analyst/Coordinator

For me, the scalability of the system is what makes the system so great. I can adapt Rhapsody for...

Jul 2020
||
(0)
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Analyst/Coordinator

I would love to be able to see the routes that the system's threads are using. That would make...

Jul 2020
||
(0)
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Analyst/Coordinator

With Rhapsody, there were a lot of interoperability limitations. We were putting device integration...

Jul 2020
||
(0)
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Analyst/Coordinator

With Rhapsody, the initial training we had was from the sales representatives who came in. The...

Jul 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

Rhapsody is a great product for a smaller organization, but it doesn't scale very well. That was our...

Jul 2020
||
(0)
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 or  to see details.

Manager

Rhapsody’s SOAP and Representational State Transfer APIs are not as friendly as I would like them to...

Jul 2020
||
(0)
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Manager

Rhapsody has definitely been a delivering new technology that meets our needs as far as what we have...

Jul 2020
||
(0)
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Manager

The vendor does awesome with their ongoing support. They are always there, and if I have a...

Jul 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

We tried to reach out to Lyniate during COVID-19, and we had some trouble getting people to help us....

Jul 2020
||
(0)
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 or  to see details.

Manager

Communication points with the vendor are very expensive, so I have to dance a lot and get really...

Jul 2020
||
(0)
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 or  to see details.

Manager

The vendor’s support during the COVID-19 crisis has been fantastic. We have not had any loss of...

Jul 2020
||
(0)
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 or  to see details.

Manager

Lyniate has done great at keeping their promises. I have never had an issue with them. They spell...

Jul 2020
||
(0)
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 or  to see details.

Manager

I give the system a high rating for overall product quality. It has never failed me. The vendor does...

Jul 2020
||
(0)
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Analyst/Coordinator

I wouldn’t say that Lyniate hasn’t kept their promises. They did say they were going to do a few...

Jul 2020
||
(0)
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 or  to see details.

Manager

Rhapsody does a lot of things. It communicates with a lot of different types of systems and web...

Jul 2020
||
(0)
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Manager

I would give the vendor a high rating for executive involvement. We have an annual review with the...

Jul 2020
||
(0)
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Manager

The vendor has done very well with driving tangible outcomes. Sometimes I send an email to the...

Jul 2020
||
(0)
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 or  to see details.

Manager

I am satisfied with Rhapsody, and I am old school. I don't get excited about technology unless it...

Jul 2020
||
(0)
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Manager

If I had a wish list, I would like to see the vendor decrease the cost of some of their training.

Jun 2020
||
(0)
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 or  to see details.

Manager

Lyniate's sales representative reaches out to us at a fairly often interval. The vendor has Webex...

Jun 2020
||
(0)
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Manager

For our needs, the system is a perfect match. I would give the overall quality of the product a high...

Jun 2020
||
(0)
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Manager

I don't have enough involvement to know whether we have received our money's worth, but I know that...

Jun 2020
||
(0)
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Manager

With the merger, there is some risk. But based on the vendor's past performance and what I have...

Jun 2020
||
(0)
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Manager

Our experience with Rhapsody has been very good. The system is reliable and rock solid. The few...

Jun 2020
||
(0)
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Manager

The main thing that we use is the interface engine. That is our main focus. Since Lyniate merged...

Jun 2020
||
(0)
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Manager

So far, we haven't needed any support during the COVID-19 crisis. We have been getting routine...

Jun 2020
||
(0)
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 or  to see details.

Manager

Every single time we have ever needed support from Lyniate, the support has been good. I would rate...

Jun 2020
||
(0)
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Director

The solution has done everything I have asked it to do. From a support standpoint, I haven’t had a...

Jun 2020
||
(0)
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Director

The vendor has all sorts of offerings in terms of training, but we don’t use the offerings. We had...

Jun 2020
||
(0)
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Director

The vendor has a ticketing system. We usually talk to the same individual for any questions that we...

Jun 2020
||
(0)
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Director

The vendor reaches out to me to see whether I need anything. There are some interoperability...

Jun 2020
||
(0)
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Director

Our original account representative still maintains our account even though that person is in a...

Jun 2020
||
(0)
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Director

Lyniate is staying up to date with everything. We have had some needs, and the vendor has been...

Jun 2020
||
(0)
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Director

Lyniate just changed hands, and they are a venture capitalist group. So far, we haven’t seen any...

Jun 2020
||
(0)
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Director

Our technician said that some things looked like they were outdated in the documentation. I don’t...

Jun 2020
||
(0)
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 or  to see details.

Director

The system interfaces between everything we do and our EMR. We only have a handful of interfaces,...

Jun 2020
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Manager

The vendor has sent emails to offer different things during the COVID-19 crisis, but we haven't...

May 2020
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Manager

We don't do upgrades on the product as often as we should, but they are there and available. The...

May 2020
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Manager

The vendor delivers new technology. We don't take advantage of it, but they send out releases. I am...

May 2020
||
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Manager

The vendor's ongoing support is excellent. We only contact the vendor when we have trouble. A...

May 2020
||
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Manager

I would tell someone who asked me about the product about the ease of use. Our conversion to the...

May 2020
||
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Manager

Lyniate is part of our long-term plans. I don’t think we have any plans to change. Although I...

May 2020
||
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Manager

I would absolutely buy the product again. Its strength is its HL7 interface. The product has a lot...

May 2020
||
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Manager

The vendor mostly keeps their promises. When we initially onboarded with them, they were keen to go...

May 2020
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Manager

I have my qualms about the training. The vendor’s people are obviously experts in the field, but the...

May 2020
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Manager

The system works as it was promoted. It is outstanding for the most part, but we sometimes find...

May 2020
||
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Manager

The vendor has been tremendous at being flexible and keeping up with the ever-changing new...

May 2020
||
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Manager

The vendor’s service is very proactive. I would have given them a lower score a year ago. Their...

May 2020
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Manager

I don’t know what kind of contract we have, but we are definitely getting our money’s worth. The...

May 2020
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Manager

If I were to recommend the product, I would tell people that it is extremely easy to use, intuitive,...

May 2020
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