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Maize Privacy Solution Comments
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KLAS Research Director - Joe VanDeGraaff
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User Commentary

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Analyst/Coordinator

Lessons Learned

I have found that we are not using the solution's AI to its full capacity. We have been doing more...

Jan 2021
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Analyst/Coordinator

Service and Support

Our experience with the vendor has been fantastic. Their team is helpful and friendly. We can ask...

Jan 2021
(0)
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Director

Win/Loss - Why they were selected (by current clients)

For the most part, we are now on Maize Privacy Solution. We went through a formal RFP and narrowed...

Jan 2021
(0)
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Director

Implementation and Training

We have been very happy. There is still work to be done on some things, but the implementation...

Jan 2021
(0)
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Director

Relationship

The vendor is delivering what they can. We have had continued weekly meetings with the vendor. They...

Jan 2021
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

The solution has been very useful. The vendor is constantly making improvements. The integration...

Jan 2021
(0)
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Director

Functionality and Upgrades

I like the ease of use of the system. Maize Analytics is pretty good about upgrading the system. I...

Jan 2021
(0)
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Director

Functionality and Upgrades

I like Maize Analytics' technical support. When I submit a ticket for something, Maize Analytics...

Jan 2021
(0)
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Director

Service and Support

We really like the vendor's support people. They are very easy to contact and work with, and they...

Jan 2021
(0)
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Director

ROI / Cost (care and feeding)

Maize Analytics charges a one-time fee that covers everything. That deal works out really well for us....

Jan 2021
(0)
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Director

Relationship

We get executive involvement from the very tip-top of Maize Analytics.

Jan 2021
(0)
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Director

Implementation and Training

The one struggle we are still having relates to maneuvering around the audits and the fields in the...

Jan 2021
(0)
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VP/Other Executive

Functionality and Upgrades

Maize Analytics was a vendor that just kept coming up for us when we were making a decision. I saw...

Jan 2021
(0)
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VP/Other Executive

Functionality and Upgrades

I hope to have the product live very soon. I want to have a tool that will make it so that we don't...

Jan 2021
(0)
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Director

Implementation and Training

We never had a problem with the implementation services. The initial implementation went off without...

Jan 2021
(0)
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Director

Relationship

In terms of executive involvement, I have repeatedly talked with other executives and have one...

Jan 2021
(0)
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Director

Service and Support

Maize Analytics’ strength is their customer service; it is incredible. If we have issues, the...

Nov 2020
(0)
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Director

Functionality and Upgrades

Maize Analytics takes an interesting approach with their product, and it works very well. They look...

Nov 2020
(0)
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Director

Interfacing and Integration

The challenges we have had have been about the EMR. The EMR collects the data, but once we get...

Nov 2020
(0)
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Director

Functionality and Upgrades

Every once in a while, we run into something where I don’t understand why the system didn’t detect...

Nov 2020
(0)
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Director

Implementation and Training

When we did the implementation, we didn’t have any issues. That is where the vendor really shines....

Nov 2020
(0)
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Director

Interfacing and Integration

The vendor has been flexible around integration. We have talked about adding other systems, but we...

Nov 2020
(0)
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Director

Functionality and Upgrades

At first, we found a few bugs in the system. They weren’t major bugs, but some formatting issues on...

Nov 2020
(0)
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Director

Functionality and Upgrades

A couple of things would make the product a lot easier, and I have told the vendor about those...

Nov 2020
(0)
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Director

Future Outlook

The vendor delivers new technology. There is a product that I want to look at that the vendor came...

Nov 2020
(0)
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Director

Relationship

I have met with the vendor’s executives multiple times. We have had philosophical discussions on...

Nov 2020
(0)
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Director

Service and Support

The vendor supported us well during the COVID-19 crisis. They provided automatic tracing...

Nov 2020
(0)
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Director

ROI / Cost (care and feeding)

The vendor doesn’t charge for every little thing. They have been very transparent in terms of...

Nov 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor is the wind beneath my wings. We are saving a significant amount of money each quarter. I...

Nov 2020
(0)
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VP/Other Executive

Service and Support

The vendor has supported us seamlessly through the COVID-19 pandemic. We wouldn’t even know there...

Nov 2020
(0)
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VP/Other Executive

Implementation and Training

We have had a few people in a certain seat within our organization, and the vendor has always come...

Nov 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The functionality is meeting all of our needs; the vendor even anticipated some things that we...

Nov 2020
(0)
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VP/Other Executive

Relationship

I know the vendor is constantly working on new technology. The vendor is proactive, and they are...

Nov 2020
(0)
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VP/Other Executive

Sales and Contracting

The vendor absolutely avoided charging for every little thing. We recently renewed our contract, and...

Nov 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The Maize Analytics solution is a fun application if there is such a thing. It would be really...

Nov 2020
(0)
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Analyst/Coordinator

Implementation and Training

Between the training documentation and some excellent online training from Maize Analytics, I was...

Nov 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The biggest strength that Maize Analytics has is creating focused reports. I have a few specific...

Nov 2020
(0)
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Analyst/Coordinator

Service and Support

It takes time for some of the enhancements to move in, but whenever the vendor promises something,...

Nov 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

We have our annual cost, and that is all. I have a scheduled meeting with one of the trainers just...

Nov 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The vendor does upgrades either on nights or weekends. The vendor totally works around my schedule....

Nov 2020
(0)
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Analyst/Coordinator

Service and Support

We take so much data from Epic and integrate it into Maize Analytics’ solution. There are some...

Nov 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor's support is great. When I was looking to quantify and capture COVID-19 data, the vendor...

Nov 2020
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The solution delivers tangible outcomes because of the numbers I am getting and the way I can focus...

Nov 2020
(0)
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CIO

Service and Support

Things are going well with Maize Analytics. Our support is more just from a technical standpoint,...

Nov 2020
(0)
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Manager

Relationship

When we have an issue with this system, Maize Analytics is extraordinarily responsive. It is very...

Nov 2020
(0)
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Manager

Functionality and Upgrades

This solution flags what it considers to be impermissible access. It sends us a lot of data that...

Nov 2020
(0)
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Manager

Functionality and Upgrades

When we first implemented this system, my understanding was that its machine learning would kick in...

Nov 2020
(0)
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Manager

Functionality and Upgrades

Maize Privacy Solution can tell who accessed a record and when it was accessed. The solution can...

Nov 2020
(0)
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Manager

Functionality and Upgrades

We can go into the solution, look at what has been flagged, and mark things as appropriate for an...

Nov 2020
(0)
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Manager

Functionality and Upgrades

Maize Analytics has added many features to this product. They definitely try to help us out when we...

Nov 2020
(0)
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Manager

Interfacing and Integration

Maize Privacy Solution and our EMR connect well. There is some noise that we haven't filtered out,...

Nov 2020
(0)
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Manager

ROI / Cost (care and feeding)

If we were starting from scratch, I would buy this solution again. I don't think that it is any...

Nov 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

Maize Privacy Solution is easy to use. Its dashboard is super user friendly. Someone with minimal...

Nov 2020
(0)
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 or  to see details.

Manager

Service and Support

Maize Analytics tried to deliver some new technology related to COVID-19. That technology didn't...

Nov 2020
(0)
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Manager

Relationship

One of Maize Analytics' executives is super invested in us. That person is amazing and knows their...

Nov 2020
(0)
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Director

Relationship

We are still new with this product, but we haven't had a bad experience yet. I don't want to be a...

Nov 2020
(0)
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Director

Functionality and Upgrades

In a system like this, I would like to see more customization for facilities to be able to...

Nov 2020
(0)
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VP/Other Executive

Implementation and Training

The product was very easy to implement. The vendor was very accessible. They worked very closely...

Nov 2020
(0)
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VP/Other Executive

Relationship

I have had the representative reach out to me and ask how things were when there wasn't a problem. I...

Nov 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The system is just a tiny bit complicated. There are a lot of bells and whistles in it. There are...

Nov 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The product definitely meets our needs. We bought the product for a specific purpose, and that...

Nov 2020
(0)
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Director

Implementation and Training

We were scheduled to go live with Maize Analytics' product, but due to technical difficulties on our...

Nov 2020
(0)
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Director

Functionality and Upgrades

Compared to our old vendor’s program, Maize Analytics’ system is night and day. I couldn’t wait to...

Nov 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

I really like that the system is more of a proactive tool instead of reactive tool. We can do our...

Nov 2020
(0)
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 or  to see details.

Director

Relationship

The customer service and the responsiveness from Maize Analytics are good. From the very beginning,...

Nov 2020
(0)
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 or  to see details.

Director

Service and Support

Maize Analytics' support people are fantastic. I don't have to wait. I seriously wait less than an...

Nov 2020
(0)
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Director

Relationship

We recently had the vendor's annual user group call where they showed us their road map. I feel like...

Nov 2020
(0)
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Manager

Service and Support

Maize Analytics has been awesome during the COVID-19 crisis. They provided us with a free script...

Oct 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We had Maize Privacy Solution for several years before we changed it to a cloud-based solution. Back...

Oct 2020
(0)
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Manager

Functionality and Upgrades

Some time ago, my organization changed Maize Privacy Solution to a cloud-based system. But my...

Oct 2020
(0)
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Manager

Service and Support

Maize Analytics' customer service is excellent. The vendor is always available when I have questions...

Oct 2020
(0)
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Director

Functionality and Upgrades

We are really satisfied with the product. The vendor’s technical team is really responsive whenever...

Oct 2020
(0)
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Director

Service and Support

We decided to move to Maize Analytics’ product for a number of reasons that are related to cost and...

Oct 2020
(0)
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Director

Functionality and Upgrades

I want to see the vendor expand the customized reports. The product is great and is certainly...

Oct 2020
(0)
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Director

Other Observations & Comments

At the moment, there is one system that Maize Analytics’ system doesn’t integrate with, but we are...

Oct 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

Maize Analytics’ system is really meeting all of our needs. It really does what we need it to do,...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I appreciate the product. Compared to what we were using before, the product is definitely filling a...

Jun 2020
(0)
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Analyst/Coordinator

Relationship

When we decided to go with Maize Analytics, they were very personable. I really appreciated the...

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The vendor monitors and manages the system for us. I don't think that we ever specifically...

Jun 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

When we got the product, it worked well, but the product still needed more maturing. We helped the...

Jun 2020
(0)
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Analyst/Coordinator

Service and Support

Maize Analytics has provided us with an analyst who gives us a dedicated amount of time each week to...

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We find that most false positives in our environment are due to situations with workflows. We have...

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The UI needs some work. It is very flat and one dimensional. In the reports section, there is a lot...

Jun 2020
(0)
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Analyst/Coordinator

Relationship

Maize Analytics was very proactive about helping us identify triggers to monitor whether people are...

Jun 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

I would definitely buy Maize Privacy Solution again, but there is a little disclaimer. We like the...

Jun 2020
(0)
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Director

Win/Loss - Why they were selected (by current clients)

I would say that the solution is definitely part of our long-term plans. When we made the purchase...

Apr 2020
(0)
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Analyst/Coordinator

Service and Support

Overall, I have been very happy with our experience with Maize Analytics. I am very happy with the...

Apr 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We need some of the reports to be very specific, but the reporting isn’t specified for one...

Apr 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor doesn’t nickel-and-dime. When we had the storage issues, the vendor helped us out without...

Apr 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The vendor has come out with some very helpful features lately. There has been a lot of positive...

Apr 2020
(0)
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Analyst/Coordinator

Relationship

The vendor's executives are always open and willing to help. We can reach out anytime, and they are...

Apr 2020
(0)
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Director

Functionality and Upgrades

Getting the reporting we want is a little cumbersome. There is some work in progress that I probably...

Apr 2020
(0)
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Director

Functionality and Upgrades

Maize Analytics' product doesn't offer the kind of reports that our departments want to see. We are...

Apr 2020
(0)
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 or  to see details.

Director

ROI / Cost (care and feeding)

The vendor doesn't nickel-and-dime us at all. As a matter of fact, more often than not, they do...

Apr 2020
(0)
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Director

Functionality and Upgrades

The product doesn't just sit out there on a limb all by itself while people dread using it. Managers...

Apr 2020
(0)
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Director

Service and Support

We have been working with Maize Analytics a lot recently because of COVID-19. They recently came out...

Apr 2020
(0)
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VP/Other Executive

Service and Support

I have had a very positive experience all around with Maize Analytics' customer service, response...

Apr 2020
(0)
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VP/Other Executive

Service and Support

We have a lot of bureaucracy and a lot of very old systems. The way we do things may be archaic. All...

Apr 2020
(0)
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VP/Other Executive

Future Outlook

The software is a fantastic resource for reactive auditing. When a particular issue has been...

Apr 2020
(0)
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VP/Other Executive

Implementation and Training

The vendor has been excellent in helping us with the implementation. They have been very...

Apr 2020
(0)
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VP/Other Executive

Relationship

I was super impressed with the program manager and contact. That person was super available and...

Apr 2020
(0)
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VP/Other Executive

Other Observations & Comments

There isn't anything that comes to mind when I think of what Maize Analytics could improve. As we...

Apr 2020
(0)
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VP/Other Executive

Relationship

The vendor is definitely a partner. Our working relationship is very positive. I have a coordinator...

Apr 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The product is awesome and is working well for us. The analytics that Maize Privacy Solution...

Apr 2020
(0)
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VP/Other Executive

Technology

We aren't getting churn from the system. With any new system, we are going to get churn during the...

Apr 2020
(0)
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VP/Other Executive

Interfacing and Integration

I want to do all of our own alerts ourselves. The tool is pretty powerful, and I haven't had any...

Apr 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We have activated codes for COVID-19, and we are monitoring that. The code activation is how we have...

Apr 2020
(0)
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Director

Functionality and Upgrades

We have had a lot of successes, but we have had a challenge as well, and that has been trying to...

Feb 2020
(0)
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Director

Future Outlook

Maize Analytics is doing wonderfully. We are very happy and hope to stay with them for many years.

Feb 2020
(0)
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Director

Lessons Learned

The biggest thing we have done to leverage the capability of Maize Analytics’ tool has been going...

Feb 2020
(0)
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Director

Service and Support

The support has been phenomenal. The support people are always extremely open to hearing our ideas....

Feb 2020
(0)
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Director

Functionality and Upgrades

I struggle to think of areas that need improvement because we are really satisfied with the product....

Feb 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Maize Analytics is wonderful to work with. They have helped us develop guidelines for how many...

Jan 2020
(0)
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VP/Other Executive

Relationship

Maize Analytics does extremely well at being open to new ideas. If they can't do exactly what we are...

Jan 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The system's artificial intelligence helps us to sort out who should and shouldn't be in patient...

Jan 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We have not had a need for training from Maize Analytics because my user is very experienced.

Jan 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Maize Analytics is doing very well. We use their program every day. Maize Analytics has created...

Jan 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The system learns from the data we feed it. We can train the product to know what is appropriate and...

Jan 2020
(0)
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The product is the best it can be right now, considering the industry. There is so much data in...

Jan 2020
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