Marathon Health Employer Sponsored Healthcare Services Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Relationship
Sometimes we struggle with Marathon Health’s IT department because they aren't as quick as we would...
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Relationship
We are extremely satisfied that Marathon Health understands us as a client and has our best...
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Relationship, Value
We have seen a huge increase as we have moved to the wellness health center initiative with Marathon...
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Relationship
The individuals from Marathon Health who were the leaders over both the clinic and the wellness...
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Relationship
The Marathon Health team that works at the clinic does a great job, but I would say that sometimes...
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Relationship, Value
For our members that are using the health center, we regularly see the feedback that comes in from...
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Relationship
The firm consistently exceeds our expectations. With the team we have right now, we are just very...
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Relationship, Services
What Marathon Health does well is ease of use. They are very fast, and people can get an appointment...
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Relationship, Services
We have had vacancies for a long time. I don't think that Marathon Health is alone in that. From my...
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Loyalty, Relationship
The firm has had a couple of mergers in the last few years, and the bigger they get, the less...
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Relationship
Marathon Health exceeds my expectations. My satisfaction with the firm is a product of my working in...
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Relationship
Marathon Health is disengaged in terms of communication, and that is a big thing. Their...
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Relationship, Value
Our clinical staff from Marathon Health is wonderful. They are getting the tools they need to do...
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Relationship
Marathon Health does our wellness program, and I feel like they do a great job of getting the...
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Relationship
Marathon Health could have a better referral system. I feel like most people use the service in...
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Relationship
The team I work with at Marathon Health is very involved. We only meet every now and again...
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Loyalty
Marathon Health is doing a great job with wellness. They do some of our occupational health, but I...
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Relationship
If we have any concerns that go above our current team, we have no problem being able to speak to...
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Value
We are doing an exceptional job with Marathon Health and are very pleased we did not go with our...
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Services
The reporting we get from Marathon Health is accurate and detailed about the impact we are having on...
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Relationship
My advice to others is that they have to get buy-in from the employee population to utilize a...
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Relationship
Marathon Health has been highly engaged. They consistently exceed expectations. Our expectations are...
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Operations
We have worked on implementing additional hours, and Marathon Health is executing things seamlessly....
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Loyalty
As long as our employees are using Marathon Health's service, we will keep using it. The convenience...
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Relationship
We had a couple of issues with Marathon Health where they definitely didn't exceed our expectations....
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Services
There are certain things that the Marathon Health wellness tracking cannot do for us. The firm tried...
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Value
I would like Marathon Health to be able to somehow show me how they are paying for themselves, but I...
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Services, Value
I don't know what impact Marathon Health has had on the physical health of our employees, but they...
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Value
Marathon Health doesn’t charge for every little thing. There are pass-through costs, but as far as...
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Relationship
Marathon Health has exceeded our expectations on the staffing side. The pros of Marathon Health are...
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Value
One con is that sometimes it is hard to prove the ROI because cost avoidance isn't easy to figure...
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Services
We look at Marathon Health's services as a great opportunity for associates to get convenient...
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Relationship
The firm's providers are all top notch, and for the most part, we have very good retention. The firm...
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Relationship
There are some items where the service level agreements are not met with Marathon Health, but for...
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Relationship
We deal with client representatives at Marathon Health, and we have one who is fairly high up in the...
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Value, Value
We would like an easier way to add additional staff without getting charged. Marathon Health...
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Value, Value
We are saving on claims, but in the end, we are paying more for the services, so the impact is...
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Services, Services
The best thing that we have is the staff at our clinic. They are obviously number one; if they are...
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Relationship, Relationship
We don't expect any changes with the acquisition. Everything is fine with Marathon Health. The same...
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Relationship, Relationship, Services, Services
We are very happy with Marathon Health so far. We like the product we received. We have a good...
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Value, Value
There are little things sometimes with Marathon Health. For example, when we were trying to add...
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Relationship, Relationship
The quality of Marathon Health’s staff varies. We have had some changes in staffing all around...
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Loyalty, Loyalty, Relationship, Relationship
Things have been going relatively well with Marathon Health. They do what they do. They meet...
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Loyalty, Loyalty, Relationship, Relationship
We had some feedback previously that people weren't as happy with Marathon Health as we had hoped....
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Relationship, Relationship
I don't know what Marathon Health is not doing or what they could do to encourage and facilitate...
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Relationship, Relationship
The relationships with on-site models like Marathon Health and whoever they compete with are all so...
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Loyalty, Loyalty
I don't regret going with Marathon Health. I don't know whether they would prevail if I went to bid...
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Value, Value
We get some supplemental invoices for things we asked Marathon Health to do from time to time, and...
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Relationship, Relationship
The relationship is not what it used to be. Marathon Health had a lot of turnover at some of their...
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Relationship, Relationship, Value, Value
Marathon Health has been such a great partner. They are just as invested in our employees as we are,...
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Relationship, Relationship
Marathon Health is a really big partner for us. We are trying to keep employee money in their...
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Relationship, Relationship, Operations
We are currently experiencing some growing pains with Marathon Health’s recent merger. On the back...
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Operations
There was a concern that Marathon Health was marketing behavioral health services and didn’t have...
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Services, Services
Marathon Health’s clinicians are getting a handle on things and are following up with patients. Once...
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Loyalty, Loyalty
Our biggest reason for choosing Marathon Health was the ability for our employees to have a choice...
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Services, Value
We have always struggled with knowing our actual ROI from using Marathon Health. Our claims are...
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Relationship
Marathon Health is absolutely exceeding our expectations in terms of caring for our employees. We...
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Relationship
Marathon Health does a good job. They show us what we need to see. We only have one or two people...
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Relationship
Marathon Health is very engaged; they come out regularly and meet with our people and our new hires....
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Relationship
Marathon Health offers a very white-glove type of service. They are not churning and burning our...
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Relationship, Relationship
Marathon Health consistently looks for ways to improve their engagement, and I feel good about them...
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Relationship, Relationship, Services
We have a relationship manager that oversees the staff locally, and originally, we were concerned...
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Relationship, Relationship
Recently, there has been more stability with the staff from Marathon Health. We are losing one staff...
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Loyalty, Loyalty, Relationship, Relationship
We recently went through an RFP process and selected Marathon Health again. Compared to what we saw...
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Relationship, Relationship, Value, Value
We have high employee engagement with Marathon Health, and I want to believe that it is a huge...
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Relationship, Relationship, Value
The longevity of our contract is a pretty good indicator that the decision to go with Marathon...
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Relationship, Relationship
Every single one of the people on Marathon Health's team is fantastic. Whether we are working with...
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Relationship, Relationship, Services, Services
Marathon Health is constantly looking for different ways to do things and innovate, and they often...
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Relationship, Relationship
I don't have any constructive feedback for Marathon Health. They are fantastic partners. They do...
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Value, Value
We pay for pretty much everything, but that is the model. I wouldn't say Marathon Health is...
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Relationship, Relationship
Marathon Health used to not have a certain functionality, but now they have it because we pushed for...
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Relationship, Relationship
Marathon Health has undergone some leadership changes and has merged with another company. The...
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Relationship, Relationship, Services, Services
Marathon Health is a good firm, and I like their health model. It is so easy for our employees to...
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Loyalty, Loyalty, Relationship, Relationship
Marathon Health has not provided us with a clear strategic direction. Because of the turnover in the...
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Relationship, Relationship
Our account manager doesn't have decision-making authority, and we don't have a direct pipeline to...
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Loyalty, Loyalty
When we review our contract with Marathon Health, we will compare them to their competitors. We...
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Value, Value
We have a contract amount with Marathon Health, but there are some additional things the firm wants...
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Loyalty, Loyalty, Relationship, Relationship
We have recommended the firm to others. Marathon Health is easy to work with. They truly believe in...
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Value
Marathon Health’s ability to help us drive tangible outcomes is the one thing I have never felt...
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Relationship
Our staff absolutely loves the firm. The firm's model is very good and user friendly. We like it...
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Relationship, Relationship, Services, Services
Marathon Health does all sorts of things to facilitate the usage of the health services they...
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Relationship
We do a biometric measurement, and the firm does the biometric testing for us. When they see the...
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Relationship, Operations
Marathon Health is really responsive. As an example, we have had some employees drop off our plan,...
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Relationship, Relationship
We don't need to work with the executives at Marathon Health often because our direct contact people...
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Loyalty, Loyalty, Relationship, Relationship
We are getting there with Marathon Health and working on certain aspects with them. Marathon...
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Relationship, Relationship, Services, Services
Having access to healthcare services has encouraged our staff to go to the doctor more often. A lot...
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Relationship, Relationship, Operations
I want to see what other options are out there. We are struggling right now because we have a lot of...
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Value, Value
Marathon Health does a good job of keeping our costs down, and I think the costs are reasonable.
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Services
Marathon Health is doing a great job, but there are areas where they could improve greatly. I had an...
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Operations, Operations, Services, Services
I don't know whether there is a standard problem on the Marathon Health website or what, but I...
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Relationship, Relationship, Services
I don't think Marathon Health is nimble enough to know what is going on, and they haven't come...
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Operations
Marathon Health’s portal is great in terms of setting up appointments and requesting new refills on...
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Loyalty, Relationship, Relationship
I always recommend Marathon Health. They typically have a clinic they send their people to, but...
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Operations, Services, Services
The feedback from the employees is that they are having issues with getting seen when they are sick....
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Value, Value
Marathon Health estimates the soft dollars that they have saved us. They can't really say that if a...
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Relationship, Value
For the most part, Marathon Health drives tangible outcomes. There have been a few times when we...
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Relationship
I wouldn't say they are necessarily effective, but Marathon Health makes an effort to encourage the...
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Relationship
We go to our client and care team manager for anything and everything. We will reach out to them...
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Relationship
I don't have any issues with Marathon Health. They are always on top of anything that we need. We...
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Value
I love the pharmacy part of the service. We are pretty fortunate because we don't get charged...
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Relationship
Overall, we need more help and support in increasing our usage of the Marathon Healthcare clinic....
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Relationship, Value
The thing I like best is that Marathon Health has great clinic staff. They do such a great job; they...
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Loyalty, Operations
I hoped that our engagement with Marathon Health would pick up a little quicker than it has. The...
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Relationship, Services
We are still trying to grow our engagement. People often have relationships with their doctors, and...
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Relationship
We had the opportunity to have people go and see what the facility was like and walk through it. We...
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Services
Marathon Health gives us a lot of options for reporting. I get tremendous reports on a monthly basis...
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Loyalty, Services
When we started with Marathon Health, they sent us a book of local cases where people had positive...
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Relationship, Services
Marathon Health's people sit there and go over patients' test results with them. They are not...
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Relationship
We recently changed service managers, and the person who was our service manager when we came on...
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Relationship, Relationship
At the corporate level, we have seen a marked decline in the level of the firm's customer service...
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Relationship, Relationship, Services, Services
Marathon Health does a phenomenal job with their clinics. Their clinics are very well run, and they...
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Services, Services
One thing that Marathon Health could do at the clinic level is extend their hours. Because our...
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Relationship, Relationship
With Marathon Health, I like the convenience, immediacy of appointments, and flexibility. Marathon...
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Relationship, Relationship
There is one of our staff members at the clinic who I think may have some safety concerns, and I...
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Value, Value
To increase my satisfaction with their strategic ability, the firm needs to be more prepared with...
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Relationship, Relationship, Relationship
Marathon Health’s reporting is very helpful, informative, and robust. I would also say the firm has...
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Relationship, Relationship, Relationship
One of the consistent messages we receive about Marathon Health is that when someone is at the...
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Operations
Something Marathon Health is doing well is utilization. The firm is very intentional about...
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Value, Value, Value
Something that makes Marathon Health great is that our costs and savings are part of a...
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Relationship, Relationship, Relationship, Services, Services, Services
Marathon Health’s communication about which services are available, including lab services, is very...
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Relationship, Relationship, Relationship, Services, Services, Services
Marathon Health is good about doing targeted mailing if we need it. In the city and county, we have...
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Services, Services
I would like to see a reduced number of hypertensive patients. I would also like to see patients...
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Relationship, Relationship
We have had very good communication with the staff at Marathon Health. We are constantly...
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Relationship, Relationship, Operations, Operations, Services, Services
We would like to see less waiting time when a patient walks in. Marathon Health could provide more...
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Relationship, Services
Overall, we have had a really good experience with Marathon Health. Utilization of the health center...
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Relationship, Value
Marathon Health’s team and overall vision are very compatible with my organization's vision of...
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Relationship
We brought on Marathon Health to give a more personable healthcare experience to our employees.
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Relationship, Value
Marathon Health’s providers have been good to work with. We are still with one of the original...
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Services
Marathon Health’s portal has been continually upgraded and continues to work better and better. We...
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Relationship
Marathon Health is trying to deliver tangible outcomes, but people are stubborn. Marathon Health has...
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Loyalty, Loyalty, Loyalty, Loyalty, Value, Value, Value, Value
How much we use the services determines how much Marathon Health saves or costs us. Marathon Health...
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Relationship, Relationship, Relationship, Relationship
The consultants are very easy to use and always accessible. Usually, we can get same-day...
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Relationship, Relationship, Relationship, Relationship
There has been a lot of turnover lately, and that is probably related to COVID-19. We have been...
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Relationship, Relationship, Operations
Marathon Health only encourages and facilitates their health services via email. When people get a...
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship
Ever since the merger, Marathon Health has been in a period of transition. They are rebuilding...
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Relationship, Relationship, Relationship
For us to be more satisfied with Marathon Health’s staff, they would need to listen to us. They...
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Relationship, Relationship, Relationship, Services, Services, Services
At this point, Marathon Health doesn't have the systems and resources to show outcomes. In order to...
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Relationship, Relationship, Relationship
I would tell a future potential client to be very hands on and involved. Just like with any firm,...
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Relationship, Relationship, Relationship
Marathon Health is proactive in anticipating roadblocks and issues.
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Relationship, Relationship, Relationship
The whole team has been easy to work with and responsive. They have been great partners in thinking...
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship
Marathon Health went through a merger, and there were some bumps. I was concerned that the merger...
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Relationship, Relationship, Relationship
Marathon Health is very proactive in outreach to our employees. The firm is amazing at creating...
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship
Marathon Health’s strategic ability is getting even better. It took us years to get into a strategic...
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Relationship, Relationship, Relationship
Marathon Health has been awesome, and our relationship has been really good. I really like the way...
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Value
Our whole contract with Marathon Health is just bundled up in one thing, and there are never any...
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Relationship, Relationship, Relationship
Marathon Health has an outstanding staff, but the staff members rotate a lot. We were hoping that by...
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship
Marathon Health does a really good job of having regular meetings to go over the data analytics, so...
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Relationship, Relationship, Relationship
Some people here feel that Marathon Health’s staff could do better at certain things, but I believe...
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Relationship, Relationship, Relationship
There have been a couple of times when we have wanted some additional research and feedback from...
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Relationship, Relationship, Relationship
I am very appreciative of our partnership with Marathon Health, and I have been particularly happy...
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Relationship, Relationship, Relationship, Services
Our biggest challenge with Marathon Health’s services has been staffing, which is probably a...
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Relationship, Relationship, Relationship
We are not really getting the communication we want from our Marathon Health team, so it would be...
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Relationship, Relationship, Relationship
One of Marathon Health’s resources has been phenomenal, and our employees adore them, so I want the...
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Relationship, Relationship, Relationship
Marathon Health has been pretty responsive to retaining their people, but since the change in...
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Relationship, Relationship, Relationship
I would tell a peer that it is very nice to have on-site services with Marathon Health, and we are...
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Relationship, Relationship, Relationship
We have really great staff at the clinic. We have nothing but positive things to say about the...
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Relationship, Relationship, Relationship
Marathon Health does surveys of everybody who goes to the clinic, and people's feedback is about how...
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Relationship, Relationship, Relationship
An area of improvement for Marathon Health is that they have a tendency to say yes to things that...
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Relationship, Relationship, Relationship
There have been some changes to our account management team at Marathon Health, and those changes...
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Relationship, Relationship, Relationship, Services, Services, Services
We have had some struggles with data points and being able to measure outcomes on things. Marathon...
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Relationship, Relationship, Relationship
Working with Marathon Health has been very positive. Their service has been a great morale thing at...
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Operations, Operations, Operations
When we were considering Marathon Health, we visited some on-site clinics, and we were so blown...
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Relationship, Relationship, Relationship, Value, Value, Value
The service is still fairly new, and we are just starting to measure the costs. We have looked at...
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Relationship, Relationship, Relationship
One of the things that we have appreciated is that Marathon Health has a whole team of people that...
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Value, Value, Value
Marathon Health's price is average. Their price wasn't significantly higher or lower than the price...
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Relationship, Relationship, Relationship
The firm is truly a partner. They want to know what our company initiatives are. Marathon Health...
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Operations, Operations, Operations, Services, Services, Services, Value, Value, Value
One outcome we have seen is an incredible amount of engagement with our employees and their family...
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