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MatrixCare Home Health (EHR) (Brightree) Comments
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KLAS Research Director - Paul Hess
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Analyst/Coordinator

MatrixCare’s support has fallen off. The support is getting better, but it fell off for a while. The...

Apr 2021
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Analyst/Coordinator

MatrixCare reaches out to their customer base frequently. We have strategic executive planning calls...

Apr 2021
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CEO/President

Globally speaking, there are certainly things that we have taken advantage of with upgrades. But for...

Apr 2021
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CEO/President

Continued innovation and communication are the vendor's strengths. We have had really good...

Apr 2021
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CEO/President

The vendor's challenge is to provide ongoing support to make sure that we are utilizing all of the...

Apr 2021
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Manager

Doing implementations is not MatrixCare's strong suit. They don't provide enough assistance. They...

Mar 2021
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Manager

The point-of-care device has always been MatrixCare's number one strength. It has a very logical...

Mar 2021
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Manager

MatrixCare's scheduling modules could be easier to use. The hardest part is maintaining order...

Mar 2021
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Manager

MatrixCare's biggest strengths are their interoperability and willingness to listen to their clients...

Mar 2021
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Director

When we purchased the product, the vendor was called Brightree, and I was happy with Brightree at...

Feb 2021
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Director

I don't know that I would buy MatrixCare Home Health again. We were somewhat forced into that...

Feb 2021
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Director

I am not thrilled with the software. We have to pay for what I think should be standard in the...

Feb 2021
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Director

The vendor is very reactive. I think all software vendors right now are reactive because they are so...

Feb 2021
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Manager

MatrixCare's opportunities for improvement are a catch-22 because the vendor has to allow users to...

Feb 2021
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Manager

I have noticed an uptick in our system's issues since MatrixCare took over from Brightree, but that...

Feb 2021
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Manager

We had an issue with not receiving a response for the service tickets that we submitted. There is a...

Feb 2021
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VP/Other Executive

We were looking for a partner that would want us to be successful and would listen to their...

Feb 2021
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VP/Other Executive

I love MatrixCare’s reporting. It has given us such insight and transparency into our processes, and...

Feb 2021
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VP/Other Executive

There is some dashboard reporting in MatrixCare that we are trying to push for. We are spending a...

Feb 2021
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VP/Other Executive

We use the MatrixCare login support pages quite often. There are three different tiers. If something...

Feb 2021
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VP/Other Executive

We have seen significant results from using MatrixCare's system. Our staff turnover is down more...

Feb 2021
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VP/Other Executive

We have learned some things through the implementation process with MatrixCare. We opted not to have...

Feb 2021
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VP/Other Executive

When we vetted MatrixCare, we wanted to be very careful because we didn’t want to do this process...

Feb 2021
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CCO

The regulatory body and the PDGM really changed our landscape and could have put a lot of agencies...

Jan 2021
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CCO

If MatrixCare goes, I go. We couldn't be happier with the product. I hope my satisfaction will stay...

Jan 2021
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CCO

When we have questions, there is always someone available. There isn't a hierarchy that prevents us...

Jan 2021
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Analyst/Coordinator

For the most part, we are very happy with MatrixCare. We loved our implementation team. Our customer...

Dec 2020
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Analyst/Coordinator

In terms of the product working as promoted, there are things that people thought were discussed in...

Dec 2020
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Director

I was extremely impressed with the knowledge, support, and delivery of our MatrixCare project...

Nov 2020
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Director

We have struggled with a certain piece of functionality, and we are still trying to work out some of...

Nov 2020
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Director

I don't know whether I would suggest anything to MatrixCare to improve because their communication...

Nov 2020
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Director

We selected MatrixCare’s system because it had the best end-user usability. The system is user...

Nov 2020
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Director

MatrixCare Home Health is definitely easy to use. I have been on other EMR systems, and I would say...

Nov 2020
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Director

Finding information in the system sometimes requires piecing together two or three different...

Nov 2020
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VP/Other Executive

The training for the EHR is excellent. MatrixCare has a lot of teaching modules. A lot of things are...

Oct 2020
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VP/Other Executive

The product works as it was promoted. We picked MatrixCare Home Health because of the integration....

Oct 2020
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Analyst/Coordinator

The system is pretty good, but there are some little drawbacks. It is kind of slow sometimes. That...

Oct 2020
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Director

There is a seminar we like to attend, and Brightree had representatives who were at the forefront of...

Sep 2020
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Director

I would choose Brightree again because I am familiar with their system, and switching over to...

Sep 2020
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Director

In our last contract negotiation, Brightree's cost went up significantly. It got to the point where...

Sep 2020
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Director

The software's back end is closed so that we can’t pull data or manipulate things to improve. It...

Sep 2020
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Director

Our representative tries to keep me involved and make me aware of things that are going on. If there...

Sep 2020
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Director

When I am doing my quality reports, I would like to not have to go into every patient's chart and...

Sep 2020
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Director

Brightree didn’t do too much during the COVID-19 crisis. There are a couple of different screens...

Sep 2020
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Director

Prior to using MatrixCare's system, we had a system that was all paper. All our answers were done...

Sep 2020
(0)
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Director

One of the selling points of using MatrixCare's solution is the ease of billing. From the point of...

Sep 2020
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Director

What I think Brightree can do better is allow us a little more access to the back end. When we are...

Sep 2020
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Manager

We really appreciate the free ongoing training online. It is better than the training for any other...

Sep 2020
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Manager

The integration is getting better. We think it will get the highest score eventually. We see...

Sep 2020
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Manager

We love MatrixCare. Their product has truly streamlined our workflow, and the system is very easy to...

Sep 2020
(0)
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Manager

The vendor is way ahead of the game. They release upgrades on time. The updates deploy immediately...

Sep 2020
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Manager

The reporting is really good and helpful. We see a lot of transparency, and that helps our...

Sep 2020
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Manager

We love the online learning lockers. There are so many simple videos and PDFs that are always...

Sep 2020
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Director

Having MatrixCare's solution has been really good. We had another EMR before, and we had so much...

Sep 2020
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Director

The reports are probably the vendor's biggest downfall. I really love everything, but their reports...

Sep 2020
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Director

The scheduling is wonderful. We can pull up the schedule, and it can show us exactly where people...

Sep 2020
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Director

The vendor has a wonderful variety of training videos. They aren't easy to assign to somebody; the...

Sep 2020
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Director

The vendor's support is good. Occasionally, there have been times that we have gotten them involved...

Sep 2020
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Director

I get to listen to the vendor's president and the administration. We feel like we know those people....

Sep 2020
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Director

We have started putting in pathways to push outcomes a bit more. Maybe I am not using the product...

Sep 2020
(0)
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Director

I tell my peers all the time that they have to get MatrixCare's program. The survey goes really well...

Sep 2020
(0)
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Director

The vendor’s executives have been involved. We have regular meetings with the vendor. The vendor...

Aug 2020
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Director

I hope that we will be extremely satisfied with the system in a year from now. I hope that things...

Aug 2020
(0)
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Director

I would tell others that MatrixCare is much more involved with the providers now and that the vendor...

Aug 2020
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Director

For now, the system is part of our long-term plans. We are trying to optimize it and fully use it....

Aug 2020
(0)
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Director

If the decision were up to me, I would purchase the tool again. MatrixCare has been very receptive...

Aug 2020
(0)
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Director

If MatrixCare could give us everything we wanted, they would. But they have to prioritize. They have...

Aug 2020
(0)
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Director

MatrixCare has packages that include a lot. But there are some things that are a la carte. If we try...

Aug 2020
(0)
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Director

We are still trying to get everything optimized, and that is definitely our responsibility, but I...

Aug 2020
(0)
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Director

Our end users find the system to be very easy to use. It is pretty intuitive and easy to navigate....

Aug 2020
(0)
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Director

The biggest challenge for the end users is that if they are working for different competitors that...

Aug 2020
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Director

The vendor is very proactive. They have really been trying to step up, involve all of their...

Aug 2020
(0)
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Director

I don’t know whether I would buy the EHR again. We have issues with the upgrades where the visits...

Aug 2020
(0)
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Director

The MatrixCare training is very hands off. There are lots of job aides when we ask questions. The...

Aug 2020
(0)
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Director

MatrixCare Home Health definitely supports integration very well. That aspect meets all of our...

Aug 2020
(0)
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Director

With the new releases and problems, we are usually calling MatrixCare and telling them that there...

Aug 2020
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Director

There was no cost for the initial setup. The cost was bundled in the price we pay with our...

Jul 2020
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Director

The vendor did very well in terms of helping us prepare to be successful. They broke things down and...

Jul 2020
(0)
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Director

We have gotten tons of value. We can’t start ongoing therapy without meeting the face-to-face...

Jul 2020
(0)
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Director

The vendor is working on revamping some things. The system is a little cluttered, especially with...

Jul 2020
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Director

Our satisfaction will be high in the future, especially with the reconciliation piece. But there is...

Jul 2020
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Director

We are definitely getting the support we need. We have had a point person to reach out to with...

Jul 2020
(0)
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Director

I would rate MatrixCare somewhere in the middle for their COVID-19 response. They have sent a lot of...

Jul 2020
(0)
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Director

MatrixCare Home Health does give us some freebies, but they charge for any platform that is...

Jul 2020
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Director

MatrixCare has some new things coming out soon so that care plans will be embedded into the OASIS...

Jul 2020
(0)
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Director

Some of MatrixCare's support staff members aren't clinical people, and that hurts because things...

Jul 2020
(0)
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Director

It would be nice if MatrixCare had a training database for iPad users. They have learning tools...

Jul 2020
(0)
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Director

MatrixCare has a place in their community where we can suggest enhancement requests, but there are...

Jul 2020
(0)
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Director

On the iPad side, there is quite a bit of clicking because users have to put orders in separate...

Jul 2020
(0)
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Director

There are some scheduling things that could be better. It would be nice to be able to click on a...

Jul 2020
(0)
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Director

All in all, I like the software. I would choose MatrixCare Home Health over the other products that...

Jul 2020
(0)
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Director

I think MatrixCare is getting ready to release better reporting. They have also put some insights...

Jul 2020
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Manager

When we switched to MatrixCare's system, my nurses complained about the amount of time to document...

Jul 2020
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Manager

MatrixCare's customer service is fantastic. MatrixCare is better than any other vendor I have worked...

Jul 2020
(0)
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Manager

When we transfer a patient to another one of our clinics, the system struggles. The financial...

Jul 2020
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Manager

Our corporate office is able to easily monitor what is happening at all of our satellite offices,...

Jul 2020
(0)
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Manager

MatrixCare has a bunch of friendly people who are very accommodating, respectful, and helpful.

Jul 2020
(0)
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Manager

The ease of use for clinicians is definitely one of the benefits of MatrixCare Home Health. We get...

Jul 2020
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Manager

I would love to see MatrixCare roll out updates with more testing. The updates seem rushed, and then...

Jul 2020
(0)
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Manager

I have noticed a big difference in customer service since Brightree has become MatrixCare. I realize...

Jul 2020
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Manager

MatrixCare definitely doesn't nickel-and-dime us. They offer a lot in their core product.

Jun 2020
(0)
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Manager

Before MatrixCare took over, Brightree's executive involvement was perfect. I had the phone number...

Jun 2020
(0)
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Manager

If I were to talk about the system, I would tell people that MatrixCare is one of the most...

Jun 2020
(0)
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Manager

MatrixCare has an excellent interoperability project manager. That person is very innovative and is...

Jun 2020
(0)
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Manager

The system is so easy to use. That is one of the main reasons we went with MatrixCare's system.

Jun 2020
(0)
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Manager

We have been with a lot of different companies, but we have never seen someone invest so much in...

Jun 2020
(0)
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Manager

It is very hard to escalate past MatrixCare's tier-one support. The main focus of that tier is...

Jun 2020
(0)
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Director

The vendor struggles with implementation and training. Our implementation was terrible.

May 2020
(0)
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Director

I rate the product highly for integration. On the hospital side, the product is integrated with our...

May 2020
(0)
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Director

The vendor is always trying to deliver new technology, but they sometimes pull the trigger a little...

May 2020
(0)
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Director

The vendor’s executives seem pretty involved. I hope to see my satisfaction increase in a year from...

May 2020
(0)
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CEO/President

The vendor has made a few changes on the back end of the software, and those changes have helped us...

Apr 2020
(0)
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CEO/President

One of the vendor's strong suits is that they have fantastic upgrades that they are constantly...

Apr 2020
(0)
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CEO/President

The initial training was quite some time ago, but it was decent. We got on pretty seamlessly. The...

Apr 2020
(0)
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CEO/President

The vendor is very engaged in working things out and making sure that the functionality is as we...

Apr 2020
(0)
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CEO/President

The vendor is constantly working to make improvements and upgrades to the product. They release...

Apr 2020
(0)
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