MatrixCare (SNF EHR)
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
MatrixCare’s technical support is a strength for them.
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I wish MatrixCare's product had more signature and signing capabilities for physicians. Also, the...
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The biggest problem we have is figuring out how to integrate with systems outside of our health...
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The vendor has met our expectations. I like the product. It is easy to use, and if I run into a...
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I would like to see a better messaging system for the staff that utilizes the system. Improvements...
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I like the vendor's updated information and that we can really easily access videos and tutorials....
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MatrixCare's system captures all the data I need. It is user friendly, and we can track quality...
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If others looking at the system apply all the pieces of the system, utilize them, and have the staff...
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The MatrixCare product is an inclusive product that helps drive the care of our residents. The...
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The vendor is good at listening to feedback from the users. So when the vendor does their updates to...
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One of the main improvements the vendor could make would be alerts. The product needs more alerts to...
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MatrixCare lets us know what is going on when there is a problem, so they are proactive in that way.
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MatrixCare's system is user friendly and has good reporting tools. The report menu explains each...
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There aren't a lot of things I love about MatrixCare's system because we don't have the upgraded...
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MatrixCare doesn't provide great customer service. I still don’t have a quote for the next upgrade...
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MatrixCare works well. Overall, I am pleased. I don't have many problems with the system, but it is...
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MatrixCare is very good at support and being responsive. If we reach out to the support people, we...
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One of the main reasons we started with MatrixCare was the payroll program they had, but they have...
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I haven’t had to interact with MatrixCare much, but when I have, our interactions have been pretty good....
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MatrixCare is a nice product. It is more cost effective than other products.
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Navigating from one area to another of the residents' charts is a little cumbersome. The system is...
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MatrixCare is a little more complex than another product we use, but they have a good resource...
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There could be some layout changes on the face sheets in MatrixCare.
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We recently brought one of our facilities up on MatrixCare's software, and it was a big success....
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Our only complaint with MatrixCare is about their frontline support. When we call the main support...
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The product has been extremely stable, easy to use, and well liked in our facilities.
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The vendor’s senior management team stays in touch with their clients. There appears to be an effort...
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When we first signed up, MatrixCare was super communicative. They answered all our questions in a...
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I really like the financial part of MatrixCare, and that is probably because I have been using it...
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I wish MatrixCare had a digital-signature feature. The system has one kind of digital signature, but...
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I wish that MatrixCare would accept payments online. They don't do that. Everybody still has to mail...
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We got MatrixCare because we wanted to go digital, and we didn't want all the paper anymore. We have...
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The biggest complaint we have is that when we first signed up, we wanted to incorporate a couple of...
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Our staff likes the EHR, and they are comfortable with it. They don't complain about it. The vendor...
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We aren't familiar with how to maneuver around the EHR. The system isn't as intuitive as other...
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MatrixCare is pretty good at keeping their promises. They have a really structured approach for how...
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There is a high level of quality with MatrixCare’s releases. We don't have a lot of situations where...
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The executive involvement with MatrixCare is very good. If we have issues, they routinely get people...
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Any worthwhile upgrade for the product comes with extra costs. We haven't done certain upgrades...
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I think I would buy the product again. I did some training on the system when the company was...
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It seems like the system is having some issues right now. Sometimes it is very slow. When we save...
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We can go back and change dates in the system, and that is helpful at times. If we are on vacation,...
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I have heard others say the system is not the best out there. The vendor could improve how the...
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The vendor does their upgrades in a timely manner, and people seem to be happy with the system....
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When I call the vendor's support people, they answer. I haven’t had to call them lately. The vendor...
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We had an upgrade that was supposed to have already taken place, but we were told it has been pushed....
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The system seems to work well together with other products as far as I can see. It integrates well,...
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The vendor doesn’t charge for every little thing because they charge enough in the beginning.
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Everything is integrated. The fun part about an EHR is that it isn't a one-stop shop; we have to...
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The challenges come when we are looking for something, and it is hard to get a report. Sometimes,...
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The vendor is very attentive to their email requests. When we call in, we hardly ever get put on...
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We use a lot of the tools and resources but not all because training is always an issue and learning...
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The vendor makes us migrate to their upgraded packages, and then the vendor waits to tell us that...
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The package functions are not up to industry standards. Sometimes, we have to abandon the base model...
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We went to implement the vendor's upgrade package, which was called CareAssist. As we were going...
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The vendor has a robust research and development department, but sometimes they get lost in that...
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One of our biggest sticking points is our account manager. We have always had an account manager,...
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The vendor built into the contract that they can do an annual increase. During the middle of...
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We have taken steps to bring an issue to the vendor’s attention, and we are working on that issue...
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The vendor has a system where customers can see each other’s ideas and vote for the enhancements. I...
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In the past, the vendor had a tendency to purchase existing functionality and incorporate it into...
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I have worked with some of MatrixCare’s competitors in my career. I like MatrixCare better....
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When we moved into the vendor’s newer package, they provided a conversion utility. That is why we...
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We are in a bit of a nickel-and-diming situation, and things are going to be that way for anybody....
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We ran into some things where we didn't recognize what MatrixCare was offering. We were doing a...
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The trainings are pretty straightforward. MatrixCare does a pretty good job of keeping up with...
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MatrixCare is pretty easy to navigate once people learn it, but it isn't that hard to learn....
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We would like to be able to create some reports specifically for what we need. There have been...
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Our CEO decided to change vendors because we have multiple business models connected under the...
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The product is definitely easy for me to use. It makes sense to me and is intuitive for my needs....
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When we put in a request for specific functionality, it doesn't get added unless the vendor has...
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In MatrixCare's eMAR system, the narcotics count seems to get off. It may have been discontinued....
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I convinced my company to get MatrixCare, and I would still suggest the solution. It is a great...
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Our implementation was quite difficult. We had to build the system specifically based on what our...
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All of the vendor's people are pretty friendly. They are quick to help us develop whatever we need,...
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There are too many areas where we have concerns with the billing side that MatrixCare hasn't updated...
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MatrixCare's phone customer service is good. The people are very pleasant on the phone. The pain...
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The good part on the billing side is the cash posting. We can post cash into the next month without...
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We fit into MatrixCare’s scope, but they don’t fit into ours. We adjust to what they offer. Our...
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MatrixCare needs to offer ongoing training and not make clients reach out. I want MatrixCare to tell...
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Integration is where MatrixCare nickel-and-dimes us to death. They interface, but that takes a while...
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We looked at MatrixCare for home health and hospice when we changed systems, but our users didn’t...
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With MatrixCare's system, the main outcomes we have seen are better quality medical records and the...
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Our users like MatrixCare's system overall, but it is somewhat burdensome. Users spend a lot of time...
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We looked at this system and another system. The other system didn’t look as professional as...
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The only complaint I have about MatrixCare is their service. When we need something, especially on...
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I am a lot happier with the EMR side of MatrixCare than I am with the financial side. The financial...
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MatrixCare is behind with modern architecture, and that makes it hard to integrate with our other...
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If we have a field in MatrixCare's system that we want to change and that was preprogrammed for us,...
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MatrixCare's system is meeting our needs. We have had to make several workarounds to accommodate our...
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We have a long-standing relationship with MatrixCare. We even have a relationship with the executive...
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It would be good if the vendor could make an easy way to cost out patients. There are a lot of...
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The vendor hasn't kept their promises because they have been raising their rates left and right....
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The system has given us more organization. Without the system, we would need to have way more people...
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The vendor's people on the phone are very good. That is what I like most about MatrixCare. The phone...
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I wish the system were more integrated with MatrixCare's other systems so that we could send the...
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MatrixCare is not the easiest software to work with on the clinical side. I have seen another...
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MatrixCare is just not user friendly for the nurses. Running reports is complicated. There are...
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We pay for one of MatrixCare's packages, but there are other á la carte charges. The vendor tries to...
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The solution's user access and some other things need to be tweaked, but the system is pretty good...
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Sometimes, MatrixCare is quick to respond to us. We can go to their portal and put in product ideas,...
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We don't use a lot of MatrixCare's training. We use their eLearning videos though. We can learn...
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The solution is interoperable, and its integration is great. It is integrated with our telehealth...
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If I were to do everything over again, I would buy MatrixCare. I am very likely to recommend the...
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We use an eMAR from another vendor with MatrixCare. In the past, we were running the systems as two...
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I do not even know who to call at MatrixCare when I have an issue. Our nurses sometimes do not know...
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I might go with MatrixCare if I were choosing a product again. I would just need to be more familiar...
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I have not heard of any issues with MatrixCare from the billing office, and the billing office is...
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I am not a MatrixCare superuser, but I would like to be, and that is one thing that I have an issue...
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There are just so many moving pieces with the EHR. The EHR is just such a large module and has so...
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We go through training with MatrixCare, and the training is as long as we want it to be until we...
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MatrixCare’s support is fast and thorough. We get emails on updates, and it is up to us to actually...
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I have no clue as to who MatrixCare’s executives are. The more MatrixCare gets bought, the less...
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I think we pay for things that we do not use in MatrixCare. The resources are there, but we are just...
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Our satisfaction with MatrixCare can only get better once we go to the cloud.
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I have had MatrixCare for quite a while. The vendor hasn't given us a presentation in a long time....
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I like that it is easy to put our orders into the system. We can also find residents easily just by...
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We haven't had any training since I came to my organization. I would like some training. We just...
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We don't have anyone at MatrixCare who we can reach out to, and we have never had any of the...
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MatrixCare tries very hard to keep all their promises. Sometimes I think they go off on their own...
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MatrixCare nickel-and-dimes us. The CareAssist program does not come with the Elite package, so that...
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Quite often, MatrixCare comes out with release notes. They tend to release those early, and then...
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The ongoing training is basically self-help. The vendor has the MatrixCare Client Community portal...
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MatrixCare’s system doesn’t meet our needs for interoperability between our own venues and outside...
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MatrixCare is pretty responsive. They did some really nice work during the pandemic. They came out...
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Occasionally, I get an email from somebody in MatrixCare’s leadership requesting my opinion on...
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We are on the current version of the MatrixCare system and have all the bells and whistles....
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