Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
MatrixCare (SNF EHR) Comments
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
Director
MatrixCare is behind with modern architecture, and that makes it hard to integrate with our other...
Login or Create an Account to see details.
Director
If we have a field in MatrixCare's system that we want to change and that was preprogrammed for us,...
Login or Create an Account to see details.
Director
MatrixCare's system is meeting our needs. We have had to make several workarounds to accommodate our...
Login or Create an Account to see details.
Director
We have a long-standing relationship with MatrixCare. We even have a relationship with the executive...
Login or Create an Account to see details.
Manager
It would be good if the vendor could make an easy way to cost out patients. There are a lot of...
Login or Create an Account to see details.
Manager
The vendor hasn't kept their promises because they have been raising their rates left and right....
Login or Create an Account to see details.
Manager
The system has given us more organization. Without the system, we would need to have way more people...
Login or Create an Account to see details.
Manager
The vendor's people on the phone are very good. That is what I like most about MatrixCare. The phone...
Login or Create an Account to see details.
Manager
I wish the system were more integrated with MatrixCare's other systems so that we could send the...
Login or Create an Account to see details.
Director
MatrixCare is not the easiest software to work with on the clinical side. I have seen another...
Login or Create an Account to see details.
Director
MatrixCare is just not user friendly for the nurses. Running reports is complicated. There are...
Login or Create an Account to see details.
Director
We pay for one of MatrixCare's packages, but there are other á la carte charges. The vendor tries to...
Login or Create an Account to see details.
Director
The solution's user access and some other things need to be tweaked, but the system is pretty good...
Login or Create an Account to see details.
Director
Sometimes, MatrixCare is quick to respond to us. We can go to their portal and put in product ideas,...
Login or Create an Account to see details.
Director
We don't use a lot of MatrixCare's training. We use their eLearning videos though. We can learn...
Login or Create an Account to see details.
Director
The solution is interoperable, and its integration is great. It is integrated with our telehealth...
Login or Create an Account to see details.
Director
If I were to do everything over again, I would buy MatrixCare. I am very likely to recommend the...
Login or Create an Account to see details.
Director
We use an eMAR from another vendor with MatrixCare. In the past, we were running the systems as two...
Login or Create an Account to see details.
Director
I do not even know who to call at MatrixCare when I have an issue. Our nurses sometimes do not know...
Login or Create an Account to see details.
Director
I might go with MatrixCare if I were choosing a product again. I would just need to be more familiar...
Login or Create an Account to see details.
Director
I have not heard of any issues with MatrixCare from the billing office, and the billing office is...
Login or Create an Account to see details.
Director
I am not a MatrixCare superuser, but I would like to be, and that is one thing that I have an issue...
Login or Create an Account to see details.
Director
There are just so many moving pieces with the EHR. The EHR is just such a large module and has so...
Login or Create an Account to see details.
Director
We go through training with MatrixCare, and the training is as long as we want it to be until we...
Login or Create an Account to see details.
Director
MatrixCare’s support is fast and thorough. We get emails on updates, and it is up to us to actually...
Login or Create an Account to see details.
Director
I have no clue as to who MatrixCare’s executives are. The more MatrixCare gets bought, the less...
Login or Create an Account to see details.
Director
I think we pay for things that we do not use in MatrixCare. The resources are there, but we are just...
Login or Create an Account to see details.
Director
Our satisfaction with MatrixCare can only get better once we go to the cloud.
Login or Create an Account to see details.
Manager
I have had MatrixCare for quite a while. The vendor hasn't given us a presentation in a long time....
Login or Create an Account to see details.
Manager
I like that it is easy to put our orders into the system. We can also find residents easily just by...
Login or Create an Account to see details.
Manager
We haven't had any training since I came to my organization. I would like some training. We just...
Login or Create an Account to see details.
Manager
We don't have anyone at MatrixCare who we can reach out to, and we have never had any of the...
Login or Create an Account to see details.
VP/Other Executive
MatrixCare tries very hard to keep all their promises. Sometimes I think they go off on their own...
Login or Create an Account to see details.
VP/Other Executive
MatrixCare nickel-and-dimes us. The CareAssist program does not come with the Elite package, so that...
Login or Create an Account to see details.
VP/Other Executive
Quite often, MatrixCare comes out with release notes. They tend to release those early, and then...
Login or Create an Account to see details.
VP/Other Executive
The ongoing training is basically self-help. The vendor has the MatrixCare Client Community portal...
Login or Create an Account to see details.
VP/Other Executive
MatrixCare’s system doesn’t meet our needs for interoperability between our own venues and outside...
Login or Create an Account to see details.
VP/Other Executive
MatrixCare is pretty responsive. They did some really nice work during the pandemic. They came out...
Login or Create an Account to see details.
VP/Other Executive
Occasionally, I get an email from somebody in MatrixCare’s leadership requesting my opinion on...
Login or Create an Account to see details.
VP/Other Executive
We are on the current version of the MatrixCare system and have all the bells and whistles....
Login or Create an Account to see details.
Director
I like how easily I can go from one thing to another in MatrixCare's system. If I am under the...
Login or Create an Account to see details.
Director
If I email MatrixCare with a problem, they are very good about getting back to me. That is one thing...
Login or Create an Account to see details.
Director
I have had issues with a couple of MatrixCare representatives who have helped me. The...
Login or Create an Account to see details.
Director
The system is not really easy to work with all the time. It is complicated. Part of it is user...
Login or Create an Account to see details.
Director
If we send an email to the vendor, they will respond. Getting our questions answered may take a...
Login or Create an Account to see details.
Director
I would tell other organizations that are looking at the product to check out other products first....
Login or Create an Account to see details.
Director
The vendor didn't do a very good job in terms of project management or letting us know about all the...
Login or Create an Account to see details.
VP/Other Executive
We have made some ambitious requests, and MatrixCare has kept all their promises about what they...
Login or Create an Account to see details.
VP/Other Executive
While we had to do some training around how the EMR fit into our processes, the system is pretty...
Login or Create an Account to see details.
VP/Other Executive
What set MatrixCare apart from any other vendor we considered was that they had a very robust...
Login or Create an Account to see details.
VP/Other Executive
MatrixCare needs to be a little more transparent with the information about what they are releasing...
Login or Create an Account to see details.
VP/Other Executive
As the vendor is adding business from other vendors, they need to make the process more seamless. We...
Login or Create an Account to see details.
Manager
The system has some AI functionality that I really like, but getting end users to use it to their...
Login or Create an Account to see details.
Manager
There is an infection tracker, and every time there is an event, the system registers that it is an...
Login or Create an Account to see details.
Manager
MatrixCare will tell us when there is an update, but it is hard for people in the building to know...
Login or Create an Account to see details.
Manager
MatrixCare’s training has gotten better, but when I was trained, the training wasn’t good. It...
Login or Create an Account to see details.
Manager
MatrixCare does an amazing job. I like a lot of their features and think their support is fabulous....
Login or Create an Account to see details.
Manager
If we want to go offline with the system, we have to pay for each building in our organization to...
Login or Create an Account to see details.
Manager
The improvements that the vendor tries to make sometimes just don’t get there. For example, Clinical...
Login or Create an Account to see details.
Manager
The vendor’s key strength is trying to make advancements. They try to make their product clinically...
Login or Create an Account to see details.
Manager
I often find that when the vendor puts something new out, they haven’t worked out all the kinks in...
Login or Create an Account to see details.
Manager
The system we use is web based, so I can see anything on my phone if I need to. That is beneficial....
Login or Create an Account to see details.
Director
Awhile ago, I would have said that we wouldn't buy the system again, but after working with...
Login or Create an Account to see details.
Director
MatrixCare's recent implementations have gone exceptionally well. The vendor has improved. There are...
Login or Create an Account to see details.
Director
The system is a little difficult to use. We have to feel comfortable with it. Navigating the...
Login or Create an Account to see details.
Director
MatrixCare needs to be a little more proactive about developing options that are based on state...
Login or Create an Account to see details.
Director
There is a component that is for planned communities, and we are very pleased with that. It is...
Login or Create an Account to see details.
Director
MatrixCare is an evolving organization. They really have their pulse on what is happening in...
Login or Create an Account to see details.
Director
MatrixCare’s implementation services were outstanding. The training was probably my favorite thing...
Login or Create an Account to see details.
Director
The MatrixCare representative who trained us has stopped communicating with us. MatrixCare’s support...
Login or Create an Account to see details.
Director
On a daily basis, what I like the most about MatrixCare's software is its ease of use and the...
Login or Create an Account to see details.
Director
MatrixCare's solution has its quirks that we don’t like. I would like to see them focus on more...
Login or Create an Account to see details.
CEO/President
MatrixCare is very flat in the sense that they make every single level very accessible. We have had...
Login or Create an Account to see details.
Manager
MatrixCare's solution is a pretty nice product for long-term care. The end users like the system a...
Login or Create an Account to see details.
Nurse
I am not sure whether we have done a lot of training with MatrixCare. I don't know all of what they...
Login or Create an Account to see details.
Nurse
I don't love the system's care planning section. It takes a lot of getting used to visually, and...
Login or Create an Account to see details.
Director
I know that we have explored other products, but at this point, we have no plans to change anything....
Login or Create an Account to see details.
Director
The solution does what it is supposed to do. It is a well-built product. That is helpful. When we...
Login or Create an Account to see details.
Director
Before we started using this solution, we were using paper. The solution does what we need it to do,...
Login or Create an Account to see details.
Analyst/Coordinator
When we average things out, we have done what we can with the product. The vendor changed our...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor is not a partner because we have made numerous suggestions for the software, and none of...
Login or Create an Account to see details.
Analyst/Coordinator
There is not good value in the software. If the vendor wants to be competitive, they need to rewrite...
Login or Create an Account to see details.
Analyst/Coordinator
We have been to events with the vendor where we have tried to implement some of their acquisitions,...
Login or Create an Account to see details.
Manager
I like the reports that we can get from the system. As long as users input the right data, the...
Login or Create an Account to see details.
Manager
When I have a problem, I call MatrixCare, and they are really good about finding the issue. The...
Login or Create an Account to see details.
Manager
I know that I can ask MatrixCare for things; I just haven't. They do upgrades according to what...
Login or Create an Account to see details.
Manager
I haven’t had to do any implementation services with MatrixCare. The solution is the same web-based...
Login or Create an Account to see details.
Manager
MatrixCare is not driving outcomes for us as much as they could be. I would like to see more...
Login or Create an Account to see details.
Manager
I love MatrixCare. It is user friendly. I can just turn my nurses loose and they will be able to use...
Login or Create an Account to see details.
Manager
Sometimes, it feels like the system's price goes up every year. That is expensive, but I think that...
Login or Create an Account to see details.
Manager
The vendor's support on the clinical side is wonderful, but we sometimes log in to the system only...
Login or Create an Account to see details.
CIO
We rarely call MatrixCare for support, but when we do, we usually get pretty quick resolutions....
Login or Create an Account to see details.
CIO
MatrixCare has been delivering a lot of value recently with new technology. They have been doing...
Login or Create an Account to see details.
Director
I recommend the long-term-care portion of MatrixCare’s software all the time. However, I do not like...
Login or Create an Account to see details.
CEO/President
MatrixCare charges for every little feature. Clinically, they give us what we pay for. Analytically...
Login or Create an Account to see details.
CEO/President
MatrixCare represented to us at the time of sale that they were far more advanced than they were....
Login or Create an Account to see details.
CEO/President
I am happy that we made the decision to move to MatrixCare. I am happy with what is being delivered....
Login or Create an Account to see details.
CEO/President
A lot of the issues we have with MatrixCare right now are learning curves. I think that we will be...
Login or Create an Account to see details.
CEO/President
We struggle with the behavior of MatrixCare in thinking they are the be-all and end-all. That type...
Login or Create an Account to see details.
CEO/President
Sharing data with hospitals across our platform has been a struggle to establish with MatrixCare....
Login or Create an Account to see details.
Director
In terms of supporting our integration goals, MatrixCare's solution is a little lacking because...
Login or Create an Account to see details.
Director
There are a lot of things that we would like to see coming down the pike from MatrixCare, such as...
Login or Create an Account to see details.
Director
One of MatrixCare's greatest strengths is their support. MatrixCare's support is much better than...
Login or Create an Account to see details.
Director
Our account manager is usually available and responsive when I need to go to that person. It seems...
Login or Create an Account to see details.
Director
MatrixCare came out with a lot of things specifically related to COVID-19, but quite honestly we...
Login or Create an Account to see details.
Director
Over the years, the nickel-and-diming has been one of our biggest complaints about MatrixCare. The...
Login or Create an Account to see details.
Director
MatrixCare was very helpful with our implementation. We used a train-the-trainer method. MatrixCare...
Login or Create an Account to see details.
Director
The system is easy to use and understand, and there is great support that comes with it. I am really...
Login or Create an Account to see details.
Director
There are some things MatrixCare could add to the product. For instance, in order to sign off on an...
Login or Create an Account to see details.
Director
I have been very happy with MatrixCare, and they have not given me a reason to not be. I really have...
Login or Create an Account to see details.
Director
MatrixCare could improve their care plans. MatrixCare has a lot of care plans, but we would like to...
Login or Create an Account to see details.
Analyst/Coordinator
The reporting features are a little difficult to use, they need to be simplified a bit. If...
Login or Create an Account to see details.
Analyst/Coordinator
The product is great and very useful. I have worked in two different long-term care products, and I...
Login or Create an Account to see details.
Analyst/Coordinator
MatrixCare is very timely in responding and resolving our issues. When I can't get the report I...
Login or Create an Account to see details.
Manager
The product does what it set out to do. We have had to alter some processes to make things work....
Login or Create an Account to see details.
Director
I have no complaints about MatrixCare; they have been amazing. Their service for when we have issues...
Login or Create an Account to see details.
Director
We are 100% on electronic-based charting. We haven't found anything in the electronic-based charting...
Login or Create an Account to see details.
Director
The ease of creating our own forms is something that MatrixCare can improve. MatrixCare’s reports...
Login or Create an Account to see details.
Director
During the COVID-19 crisis, the vendor has offered a lot of webinars, and the ones we have utilized...
Login or Create an Account to see details.
Director
MatrixCare posts when they are doing an upgrade to the system, and they will put the post on the top...
Login or Create an Account to see details.
Director
MatrixCare has done some gradual upgrading, and we have a variety of types of facilities. We have...
Login or Create an Account to see details.
Director
There are things that we would like to see upgraded. We made some recommendations, but I don’t know...
Login or Create an Account to see details.
Director
We are struggling right now because of the updates with the MDS; there was a day we were not able to...
Login or Create an Account to see details.
Manager
MatrixCare's product is consistent. It works all the time and does what I need it to do. I love this...
Login or Create an Account to see details.
Manager
MealTracker is my preferred dietary software. This thing can sing. The tool is fantastic. We have so...
Login or Create an Account to see details.
VP/Other Executive
Moving over to MatrixCare's system was quite easy. MatrixCare was able to actually import the bulk...
Login or Create an Account to see details.
VP/Other Executive
I talked to the individual over the vendor's interoperability, and that person seems really great....
Login or Create an Account to see details.
VP/Other Executive
With the implementation and with COVID-19, there was no one on-site from the vendor. Everything was...
Login or Create an Account to see details.
Manager
I am a bit frustrated because the date on some reports, such as the census reports, defaults to the...
Login or Create an Account to see details.
Manager
MatrixCare has been fine through the COVID-19 crisis. We really haven’t had any issues. It is the...
Login or Create an Account to see details.
Manager
The vendor writes new software, and they update it. We don’t have any training. We have been with...
Login or Create an Account to see details.
Manager
If a brand-new person came in, I don’t know how difficult the system would be for him or her. If...
Login or Create an Account to see details.
Manager
MatrixCare either can't or won't do everything I ask them to do, but they also won't tell me that...
Login or Create an Account to see details.
Analyst/Coordinator
MatrixCare is a far better, more user friendly system than some of the other systems that I have...
Login or Create an Account to see details.
Analyst/Coordinator
With MatrixCare's system, it is easy to find where the training for updates is. The system gives us...
Login or Create an Account to see details.
Analyst/Coordinator
With MatrixCare, whether we email them or call them, we get a response within the same day. That has...
Login or Create an Account to see details.
Analyst/Coordinator
Our corporation purchased a facility that used MatrixCare's system. Once we get everything cleaned...
Login or Create an Account to see details.
Featured Report
Preferences
Related Blogs
Pulse Check on the Patient Driven Payment Model