MatrixCare (SNF EHR)
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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VP/Other Executive

MatrixCare’s technical support is a strength for them.

May 2022
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VP/Other Executive

I wish MatrixCare's product had more signature and signing capabilities for physicians. Also, the...

May 2022
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Analyst/Coordinator

The biggest problem we have is figuring out how to integrate with systems outside of our health...

May 2022
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Analyst/Coordinator

The vendor has met our expectations. I like the product. It is easy to use, and if I run into a...

May 2022
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Analyst/Coordinator

I would like to see a better messaging system for the staff that utilizes the system. Improvements...

May 2022
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Analyst/Coordinator

I like the vendor's updated information and that we can really easily access videos and tutorials....

May 2022
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Analyst/Coordinator

MatrixCare's system captures all the data I need. It is user friendly, and we can track quality...

May 2022
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Analyst/Coordinator

If others looking at the system apply all the pieces of the system, utilize them, and have the staff...

May 2022
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Director

The MatrixCare product is an inclusive product that helps drive the care of our residents. The...

Apr 2022
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Director

The vendor is good at listening to feedback from the users. So when the vendor does their updates to...

Apr 2022
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Director

One of the main improvements the vendor could make would be alerts. The product needs more alerts to...

Apr 2022
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Director

MatrixCare lets us know what is going on when there is a problem, so they are proactive in that way.

Apr 2022
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Director

MatrixCare's system is user friendly and has good reporting tools. The report menu explains each...

Apr 2022
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Director

There aren't a lot of things I love about MatrixCare's system because we don't have the upgraded...

Apr 2022
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Director

MatrixCare doesn't provide great customer service. I still don’t have a quote for the next upgrade...

Apr 2022
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Director

MatrixCare works well. Overall, I am pleased. I don't have many problems with the system, but it is...

Apr 2022
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Director

MatrixCare is very good at support and being responsive. If we reach out to the support people, we...

Apr 2022
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VP/Other Executive

One of the main reasons we started with MatrixCare was the payroll program they had, but they have...

Mar 2022
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Manager

I haven’t had to interact with MatrixCare much, but when I have, our interactions have been pretty good....

Mar 2022
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Analyst/Coordinator

MatrixCare is a nice product. It is more cost effective than other products.

Mar 2022
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Analyst/Coordinator

Navigating from one area to another of the residents' charts is a little cumbersome. The system is...

Mar 2022
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Analyst/Coordinator

MatrixCare is a little more complex than another product we use, but they have a good resource...

Mar 2022
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Analyst/Coordinator

There could be some layout changes on the face sheets in MatrixCare.

Mar 2022
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VP/Other Executive

We recently brought one of our facilities up on MatrixCare's software, and it was a big success....

Feb 2022
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VP/Other Executive

Our only complaint with MatrixCare is about their frontline support. When we call the main support...

Feb 2022
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VP/Other Executive

The product has been extremely stable, easy to use, and well liked in our facilities.

Feb 2022
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VP/Other Executive

The vendor’s senior management team stays in touch with their clients. There appears to be an effort...

Feb 2022
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Director

When we first signed up, MatrixCare was super communicative. They answered all our questions in a...

Feb 2022
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Director

I really like the financial part of MatrixCare, and that is probably because I have been using it...

Feb 2022
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Director

I wish MatrixCare had a digital-signature feature. The system has one kind of digital signature, but...

Feb 2022
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Director

I wish that MatrixCare would accept payments online. They don't do that. Everybody still has to mail...

Feb 2022
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Director

We got MatrixCare because we wanted to go digital, and we didn't want all the paper anymore. We have...

Feb 2022
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Director

The biggest complaint we have is that when we first signed up, we wanted to incorporate a couple of...

Feb 2022
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Director

Our staff likes the EHR, and they are comfortable with it. They don't complain about it. The vendor...

Feb 2022
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Director

We aren't familiar with how to maneuver around the EHR. The system isn't as intuitive as other...

Feb 2022
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Director

MatrixCare is pretty good at keeping their promises. They have a really structured approach for how...

Feb 2022
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Director

There is a high level of quality with MatrixCare’s releases. We don't have a lot of situations where...

Feb 2022
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Director

The executive involvement with MatrixCare is very good. If we have issues, they routinely get people...

Feb 2022
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Manager

Any worthwhile upgrade for the product comes with extra costs. We haven't done certain upgrades...

Feb 2022
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Nurse

I think I would buy the product again. I did some training on the system when the company was...

Feb 2022
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Nurse

It seems like the system is having some issues right now. Sometimes it is very slow. When we save...

Feb 2022
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Nurse

We can go back and change dates in the system, and that is helpful at times. If we are on vacation,...

Feb 2022
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Nurse

I have heard others say the system is not the best out there. The vendor could improve how the...

Feb 2022
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Manager

The vendor does their upgrades in a timely manner, and people seem to be happy with the system....

Feb 2022
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Manager

When I call the vendor's support people, they answer. I haven’t had to call them lately. The vendor...

Feb 2022
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Manager

We had an upgrade that was supposed to have already taken place, but we were told it has been pushed....

Feb 2022
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Manager

The system seems to work well together with other products as far as I can see. It integrates well,...

Feb 2022
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Manager

The vendor doesn’t charge for every little thing because they charge enough in the beginning.

Feb 2022
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Director

Everything is integrated. The fun part about an EHR is that it isn't a one-stop shop; we have to...

Feb 2022
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Director

The challenges come when we are looking for something, and it is hard to get a report. Sometimes,...

Feb 2022
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Director

The vendor is very attentive to their email requests. When we call in, we hardly ever get put on...

Feb 2022
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Director

We use a lot of the tools and resources but not all because training is always an issue and learning...

Feb 2022
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Director

The vendor makes us migrate to their upgraded packages, and then the vendor waits to tell us that...

Feb 2022
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Director

The package functions are not up to industry standards. Sometimes, we have to abandon the base model...

Feb 2022
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Director

We went to implement the vendor's upgrade package, which was called CareAssist. As we were going...

Feb 2022
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Director

The vendor has a robust research and development department, but sometimes they get lost in that...

Nov 2021
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Director

One of our biggest sticking points is our account manager. We have always had an account manager,...

Nov 2021
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Director

The vendor built into the contract that they can do an annual increase. During the middle of...

Nov 2021
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Director

We have taken steps to bring an issue to the vendor’s attention, and we are working on that issue...

Nov 2021
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Director

The vendor has a system where customers can see each other’s ideas and vote for the enhancements. I...

Nov 2021
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Director

In the past, the vendor had a tendency to purchase existing functionality and incorporate it into...

Nov 2021
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Director

I have worked with some of MatrixCare’s competitors in my career. I like MatrixCare better....

Nov 2021
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Director

When we moved into the vendor’s newer package, they provided a conversion utility. That is why we...

Oct 2021
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Director

We are in a bit of a nickel-and-diming situation, and things are going to be that way for anybody....

Oct 2021
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Director

We ran into some things where we didn't recognize what MatrixCare was offering. We were doing a...

Oct 2021
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Director

The trainings are pretty straightforward. MatrixCare does a pretty good job of keeping up with...

Oct 2021
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VP/Other Executive

MatrixCare is pretty easy to navigate once people learn it, but it isn't that hard to learn....

Oct 2021
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VP/Other Executive

We would like to be able to create some reports specifically for what we need. There have been...

Oct 2021
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Director

Our CEO decided to change vendors because we have multiple business models connected under the...

Oct 2021
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Director

The product is definitely easy for me to use. It makes sense to me and is intuitive for my needs....

Oct 2021
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Director

When we put in a request for specific functionality, it doesn't get added unless the vendor has...

Oct 2021
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VP/Other Executive

In MatrixCare's eMAR system, the narcotics count seems to get off. It may have been discontinued....

Oct 2021
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VP/Other Executive

I convinced my company to get MatrixCare, and I would still suggest the solution. It is a great...

Oct 2021
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VP/Other Executive

Our implementation was quite difficult. We had to build the system specifically based on what our...

Oct 2021
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VP/Other Executive

All of the vendor's people are pretty friendly. They are quick to help us develop whatever we need,...

Oct 2021
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Director

There are too many areas where we have concerns with the billing side that MatrixCare hasn't updated...

Oct 2021
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Director

MatrixCare's phone customer service is good. The people are very pleasant on the phone. The pain...

Oct 2021
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Director

The good part on the billing side is the cash posting. We can post cash into the next month without...

Oct 2021
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CEO/President

We fit into MatrixCare’s scope, but they don’t fit into ours. We adjust to what they offer. Our...

Oct 2021
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CEO/President

MatrixCare needs to offer ongoing training and not make clients reach out. I want MatrixCare to tell...

Oct 2021
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CEO/President

Integration is where MatrixCare nickel-and-dimes us to death. They interface, but that takes a while...

Oct 2021
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CEO/President

We looked at MatrixCare for home health and hospice when we changed systems, but our users didn’t...

Oct 2021
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CEO/President

With MatrixCare's system, the main outcomes we have seen are better quality medical records and the...

Oct 2021
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CEO/President

Our users like MatrixCare's system overall, but it is somewhat burdensome. Users spend a lot of time...

Oct 2021
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CEO/President

We looked at this system and another system. The other system didn’t look as professional as...

Oct 2021
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CEO/President

The only complaint I have about MatrixCare is their service. When we need something, especially on...

Oct 2021
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CEO/President

I am a lot happier with the EMR side of MatrixCare than I am with the financial side. The financial...

Oct 2021
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Director

MatrixCare is behind with modern architecture, and that makes it hard to integrate with our other...

Jul 2021
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Director

If we have a field in MatrixCare's system that we want to change and that was preprogrammed for us,...

Jul 2021
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Director

MatrixCare's system is meeting our needs. We have had to make several workarounds to accommodate our...

Jul 2021
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Director

We have a long-standing relationship with MatrixCare. We even have a relationship with the executive...

Jul 2021
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Manager

It would be good if the vendor could make an easy way to cost out patients. There are a lot of...

Jun 2021
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Manager

The vendor hasn't kept their promises because they have been raising their rates left and right....

Jun 2021
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Manager

The system has given us more organization. Without the system, we would need to have way more people...

Jun 2021
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Manager

The vendor's people on the phone are very good. That is what I like most about MatrixCare. The phone...

Jun 2021
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Manager

I wish the system were more integrated with MatrixCare's other systems so that we could send the...

Jun 2021
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Director

MatrixCare is not the easiest software to work with on the clinical side. I have seen another...

Jun 2021
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Director

MatrixCare is just not user friendly for the nurses. Running reports is complicated. There are...

Jun 2021
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Director

We pay for one of MatrixCare's packages, but there are other á la carte charges. The vendor tries to...

Jun 2021
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Director

The solution's user access and some other things need to be tweaked, but the system is pretty good...

Jun 2021
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Director

Sometimes, MatrixCare is quick to respond to us. We can go to their portal and put in product ideas,...

Jun 2021
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Director

We don't use a lot of MatrixCare's training. We use their eLearning videos though. We can learn...

Jun 2021
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Director

The solution is interoperable, and its integration is great. It is integrated with our telehealth...

Jun 2021
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Director

If I were to do everything over again, I would buy MatrixCare. I am very likely to recommend the...

Jun 2021
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Director

We use an eMAR from another vendor with MatrixCare. In the past, we were running the systems as two...

Jun 2021
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Director

I do not even know who to call at MatrixCare when I have an issue. Our nurses sometimes do not know...

Jun 2021
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Director

I might go with MatrixCare if I were choosing a product again. I would just need to be more familiar...

Jun 2021
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Director

I have not heard of any issues with MatrixCare from the billing office, and the billing office is...

Jun 2021
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Director

I am not a MatrixCare superuser, but I would like to be, and that is one thing that I have an issue...

Jun 2021
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Director

There are just so many moving pieces with the EHR. The EHR is just such a large module and has so...

Jun 2021
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Director

We go through training with MatrixCare, and the training is as long as we want it to be until we...

Jun 2021
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Director

MatrixCare’s support is fast and thorough. We get emails on updates, and it is up to us to actually...

Jun 2021
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Director

I have no clue as to who MatrixCare’s executives are. The more MatrixCare gets bought, the less...

Jun 2021
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Director

I think we pay for things that we do not use in MatrixCare. The resources are there, but we are just...

Jun 2021
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Director

Our satisfaction with MatrixCare can only get better once we go to the cloud.

Jun 2021
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Manager

I have had MatrixCare for quite a while. The vendor hasn't given us a presentation in a long time....

Jun 2021
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Manager

I like that it is easy to put our orders into the system. We can also find residents easily just by...

Jun 2021
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Manager

We haven't had any training since I came to my organization. I would like some training. We just...

Jun 2021
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Manager

We don't have anyone at MatrixCare who we can reach out to, and we have never had any of the...

Jun 2021
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VP/Other Executive

MatrixCare tries very hard to keep all their promises. Sometimes I think they go off on their own...

May 2021
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VP/Other Executive

MatrixCare nickel-and-dimes us. The CareAssist program does not come with the Elite package, so that...

May 2021
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VP/Other Executive

Quite often, MatrixCare comes out with release notes. They tend to release those early, and then...

May 2021
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VP/Other Executive

The ongoing training is basically self-help. The vendor has the MatrixCare Client Community portal...

May 2021
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VP/Other Executive

MatrixCare’s system doesn’t meet our needs for interoperability between our own venues and outside...

May 2021
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VP/Other Executive

MatrixCare is pretty responsive. They did some really nice work during the pandemic. They came out...

May 2021
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VP/Other Executive

Occasionally, I get an email from somebody in MatrixCare’s leadership requesting my opinion on...

May 2021
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VP/Other Executive

We are on the current version of the MatrixCare system and have all the bells and whistles....

May 2021
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