Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Commentary Summary
Want to see full details?
User Commentary
Nurse
I am not sure whether we have done a lot of training with MatrixCare. I don't know all of what they...
Login or Create an Account to see details.
Nurse
I don't love the system's care planning section. It takes a lot of getting used to visually, and...
Login or Create an Account to see details.
Director
I know that we have explored other products, but at this point, we have no plans to change anything....
Login or Create an Account to see details.
Director
The solution does what it is supposed to do. It is a well-built product. That is helpful. When we...
Login or Create an Account to see details.
Director
Before we started using this solution, we were using paper. The solution does what we need it to do,...
Login or Create an Account to see details.
Analyst/Coordinator
When we average things out, we have done what we can with the product. The vendor changed our...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor is not a partner because we have made numerous suggestions for the software, and none of...
Login or Create an Account to see details.
Analyst/Coordinator
There is not good value in the software. If the vendor wants to be competitive, they need to rewrite...
Login or Create an Account to see details.
Analyst/Coordinator
We have been to events with the vendor where we have tried to implement some of their acquisitions,...
Login or Create an Account to see details.
Manager
I like the reports that we can get from the system. As long as users input the right data, the...
Login or Create an Account to see details.
Manager
When I have a problem, I call MatrixCare, and they are really good about finding the issue. The...
Login or Create an Account to see details.
Manager
I know that I can ask MatrixCare for things; I just haven't. They do upgrades according to what...
Login or Create an Account to see details.
Manager
I haven’t had to do any implementation services with MatrixCare. The solution is the same web-based...
Login or Create an Account to see details.
Manager
MatrixCare is not driving outcomes for us as much as they could be. I would like to see more...
Login or Create an Account to see details.
Manager
I love MatrixCare. It is user friendly. I can just turn my nurses loose and they will be able to use...
Login or Create an Account to see details.
Manager
Sometimes, it feels like the system's price goes up every year. That is expensive, but I think that...
Login or Create an Account to see details.
Manager
The vendor's support on the clinical side is wonderful, but we sometimes log in to the system only...
Login or Create an Account to see details.
CIO
We rarely call MatrixCare for support, but when we do, we usually get pretty quick resolutions....
Login or Create an Account to see details.
CIO
MatrixCare has been delivering a lot of value recently with new technology. They have been doing...
Login or Create an Account to see details.
Director
I do not like the MatrixCare system. I would not recommend it. I don’t like the way that it works,...
Login or Create an Account to see details.
CEO/President
MatrixCare charges for every little feature. Clinically, they give us what we pay for. Analytically...
Login or Create an Account to see details.
CEO/President
MatrixCare represented to us at the time of sale that they were far more advanced than they were....
Login or Create an Account to see details.
CEO/President
I am happy that we made the decision to move to MatrixCare. I am happy with what is being delivered....
Login or Create an Account to see details.
CEO/President
A lot of the issues we have with MatrixCare right now are learning curves. I think that we will be...
Login or Create an Account to see details.
CEO/President
We struggle with the behavior of MatrixCare in thinking they are the be-all and end-all. That type...
Login or Create an Account to see details.
CEO/President
Sharing data with hospitals across our platform has been a struggle to establish with MatrixCare....
Login or Create an Account to see details.
Director
In terms of supporting our integration goals, MatrixCare's solution is a little lacking because...
Login or Create an Account to see details.
Director
There are a lot of things that we would like to see coming down the pike from MatrixCare, such as...
Login or Create an Account to see details.
Director
One of MatrixCare's greatest strengths is their support. MatrixCare's support is much better than...
Login or Create an Account to see details.
Director
Our account manager is usually available and responsive when I need to go to that person. It seems...
Login or Create an Account to see details.
Director
MatrixCare came out with a lot of things specifically related to COVID-19, but quite honestly we...
Login or Create an Account to see details.
Director
Over the years, the nickel-and-diming has been one of our biggest complaints about MatrixCare. The...
Login or Create an Account to see details.
Director
MatrixCare was very helpful with our implementation. We used a train-the-trainer method. MatrixCare...
Login or Create an Account to see details.
Director
The system is easy to use and understand, and there is great support that comes with it. I am really...
Login or Create an Account to see details.
Director
There are some things MatrixCare could add to the product. For instance, in order to sign off on an...
Login or Create an Account to see details.
Director
I have been very happy with MatrixCare, and they have not given me a reason to not be. I really have...
Login or Create an Account to see details.
Director
MatrixCare could improve their care plans. MatrixCare has a lot of care plans, but we would like to...
Login or Create an Account to see details.
Analyst/Coordinator
The reporting features are a little difficult to use, they need to be simplified a bit. If...
Login or Create an Account to see details.
Analyst/Coordinator
The product is great and very useful. I have worked in two different long-term care products, and I...
Login or Create an Account to see details.
Analyst/Coordinator
MatrixCare is very timely in responding and resolving our issues. When I can't get the report I...
Login or Create an Account to see details.
Manager
The product does what it set out to do. We have had to alter some processes to make things work....
Login or Create an Account to see details.
Director
I have no complaints about MatrixCare; they have been amazing. Their service for when we have issues...
Login or Create an Account to see details.
Director
We are 100% on electronic-based charting. We haven't found anything in the electronic-based charting...
Login or Create an Account to see details.
Director
The ease of creating our own forms is something that MatrixCare can improve. MatrixCare’s reports...
Login or Create an Account to see details.
Director
During the COVID-19 crisis, the vendor has offered a lot of webinars, and the ones we have utilized...
Login or Create an Account to see details.
Director
MatrixCare posts when they are doing an upgrade to the system, and they will put the post on the top...
Login or Create an Account to see details.
Director
MatrixCare has done some gradual upgrading, and we have a variety of types of facilities. We have...
Login or Create an Account to see details.
Director
There are things that we would like to see upgraded. We made some recommendations, but I don’t know...
Login or Create an Account to see details.
Director
We are struggling right now because of the updates with the MDS; there was a day we were not able to...
Login or Create an Account to see details.
Manager
MatrixCare's product is consistent. It works all the time and does what I need it to do. I love this...
Login or Create an Account to see details.
Manager
MealTracker is my preferred dietary software. This thing can sing. The tool is fantastic. We have so...
Login or Create an Account to see details.
VP/Other Executive
Moving over to MatrixCare's system was quite easy. MatrixCare was able to actually import the bulk...
Login or Create an Account to see details.
VP/Other Executive
I talked to the individual over the vendor's interoperability, and that person seems really great....
Login or Create an Account to see details.
VP/Other Executive
With the implementation and with COVID-19, there was no one on-site from the vendor. Everything was...
Login or Create an Account to see details.
Manager
I am a bit frustrated because the date on some reports, such as the census reports, defaults to the...
Login or Create an Account to see details.
Manager
MatrixCare has been fine through the COVID-19 crisis. We really haven’t had any issues. It is the...
Login or Create an Account to see details.
Manager
The vendor writes new software, and they update it. We don’t have any training. We have been with...
Login or Create an Account to see details.
Manager
If a brand-new person came in, I don’t know how difficult the system would be for him or her. If...
Login or Create an Account to see details.
Manager
MatrixCare either can't or won't do everything I ask them to do, but they also won't tell me that...
Login or Create an Account to see details.
Analyst/Coordinator
MatrixCare is a far better, more user friendly system than some of the other systems that I have...
Login or Create an Account to see details.
Analyst/Coordinator
With MatrixCare's system, it is easy to find where the training for updates is. The system gives us...
Login or Create an Account to see details.
Analyst/Coordinator
With MatrixCare, whether we email them or call them, we get a response within the same day. That has...
Login or Create an Account to see details.
Analyst/Coordinator
Our corporation purchased a facility that used MatrixCare's system. Once we get everything cleaned...
Login or Create an Account to see details.
CEO/President
We are pretty long-term users. We have been on other platforms, but MatrixCare’s quality is better...
Login or Create an Account to see details.
CEO/President
Everyone that uses the product has been happy with it. We have had the product for a long time. It...
Login or Create an Account to see details.
CEO/President
The vendor's service is pretty proactive, and the technical support people are always available....
Login or Create an Account to see details.
CEO/President
People left the MatrixCare training feeling like it wasn’t helpful. We are frustrated with the...
Login or Create an Account to see details.
CEO/President
If MatrixCare were proactive, they would be contacting us. We have to get ahold of them and...
Login or Create an Account to see details.
Director
The biggest gap is medication scanning. We had multiple calls with the vendor to ensure that our...
Login or Create an Account to see details.
Director
We have run into a lot of reporting issues, and we are struggling with getting things to move...
Login or Create an Account to see details.
Director
We had quite a few issues, and we ended up going through a few different implementation project...
Login or Create an Account to see details.
Director
There are two outlying issues that are really dragging the project down, and getting a response from...
Login or Create an Account to see details.
Director
When I had to implement the product, I had no support at all. I had to do the implementation and...
Login or Create an Account to see details.
Director
I have no problems with navigating the product, but some of my nurses, especially the older ones,...
Login or Create an Account to see details.
Director
One thing I really like about the vendor is that when they do upgrades, we get notifications about...
Login or Create an Account to see details.
Director
For the most part, the system meets our needs. The vendor could simplify things by having some of...
Login or Create an Account to see details.
Director
The vendor’s support people are usually pretty receptive. Some people are more knowledgeable than...
Login or Create an Account to see details.
Director
The system has good and bad things, just like any other system. For our facility, the system works...
Login or Create an Account to see details.
Director
Over the next 12 months, I think my satisfaction will stay about the same. I know the vendor is...
Login or Create an Account to see details.
Director
MatrixCare has some good and bad things. It is tough to say whether I would purchase the system...
Login or Create an Account to see details.
Director
I would highly recommend the system to other people, but if they are looking to use it for certain...
Login or Create an Account to see details.
Director
The vendor doesn’t keep all of their promises. They promised us a couple of things, and we still...
Login or Create an Account to see details.
Director
It seems like the vendor nickel-and-dimes, but if we were to sit down and break out the pieces of...
Login or Create an Account to see details.
Director
When implementations are complex, the communication isn’t clear. We do webinar trainings, and we are...
Login or Create an Account to see details.
Director
The vendor pushes the advanced technology piece simply because it will benefit us, and the vendor...
Login or Create an Account to see details.
Director
Upgrades are usually pretty good. Recently, we have had a slow glitch, but the vendor has been very...
Login or Create an Account to see details.
VP/Other Executive
MatrixCare’s service department is accessible most of the time. I think that when we access the...
Login or Create an Account to see details.
VP/Other Executive
The system does meet our goals, but it is not perfect by any means. It takes too much work to get...
Login or Create an Account to see details.
VP/Other Executive
The interface is pretty easy to learn. Even the care assistance program is easy for the staff to...
Login or Create an Account to see details.
VP/Other Executive
We lose too much information. We enter people in the system, and they may not be there in two weeks...
Login or Create an Account to see details.
VP/Other Executive
I don’t think we are really acquiring new technology because we bought a package deal. So in terms...
Login or Create an Account to see details.
VP/Other Executive
The support has been pretty good. The support people are pretty timely in responding. If they can’t...
Login or Create an Account to see details.
VP/Other Executive
I don’t know how proactive the vendor is. When they do an update, I don’t see whether they have...
Login or Create an Account to see details.
VP/Other Executive
If there are any executive discussions, they are usually between our owners and MatrixCare’s...
Login or Create an Account to see details.
VP/Other Executive
I would probably not recommend the system. I suggested that we try the system in the first place,...
Login or Create an Account to see details.
Manager
We talked to MatrixCare about features we were told were in development and on the road map, and...
Login or Create an Account to see details.
Manager
Some of the manual guides are a little outdated when MatrixCare does upgrades. MatrixCare offers...
Login or Create an Account to see details.
Manager
MatrixCare doesn't have many preexisting integrations or interfaces. MatrixCare seems to put the...
Login or Create an Account to see details.
Manager
MatrixCare typically responds quickly. I don't know whether that is because they are smaller than...
Login or Create an Account to see details.
Manager
I have attended summit conferences for MatrixCare. I have seen some of the executives talking about...
Login or Create an Account to see details.
Manager
I would recommend the system. It is easier for end users than other products. There are some things...
Login or Create an Account to see details.
Manager
I don't anticipate that we will be using the MatrixCare product in 12 months. The only thing we are...
Login or Create an Account to see details.
Manager
We will be retiring the MatrixCare system, but it is more user friendly than the system we are...
Login or Create an Account to see details.
CFO
Personally, I would buy the MatrixCare product again, but I am in finance; I don't work on the...
Login or Create an Account to see details.
CFO
We buy a package from the vendor that gives us a certain number of hours with techs. We haven't seen...
Login or Create an Account to see details.
CFO
The finance department hasn't asked MatrixCare for training in years. We haven't had an...
Login or Create an Account to see details.
CFO
One of the things that affects the ease of use of the system is that we don't get a printed manual....
Login or Create an Account to see details.
CFO
I have had no involvement with the vendor executives, but I don't expect that. Usually, executives...
Login or Create an Account to see details.
Analyst/Coordinator
MatrixCare has been buying up different companies to expand their portfolio. The vendor was...
Login or Create an Account to see details.
Analyst/Coordinator
We have different tools from other vendors that are supposed to integrate with MatrixCare's tool....
Login or Create an Account to see details.
Analyst/Coordinator
I would like to see a clear road map from MatrixCare for the next five years. We use a few of the...
Login or Create an Account to see details.
Director
The only thing I can say for certain that MatrixCare does well is cash posting because it requires...
Login or Create an Account to see details.
Director
There are always issues with MatrixCare's system. We always have to manipulate the system to make it...
Login or Create an Account to see details.
Director
MatrixCare has a poor change management structure. Every update we have received has had issues, and...
Login or Create an Account to see details.
Director
Reporting from MatrixCare's system is cumbersome and awful. The reports are structured very poorly....
Login or Create an Account to see details.
Manager
MatrixCare is doing what everyone is trying to do in terms of supporting our organization's...
Login or Create an Account to see details.
Manager
Maybe the problem is communication, but there are some things that we thought would happen for us...
Login or Create an Account to see details.
Manager
The more I work with the MatrixCare system, the easier it is to use. The system is fairly user...
Login or Create an Account to see details.
Manager
When it comes to the vendor avoiding charging for every little thing, the bills are going up and up....
Login or Create an Account to see details.
Manager
Someone at our organization has been trying to contact a vendor executive for multiple items....
Login or Create an Account to see details.
Manager
I would probably buy MatrixCare's solution again. We have probably everything that MatrixCare offers...
Login or Create an Account to see details.
Related Reports View All Reports
Advanced Filters
Featured Report
Preferences
Related Blogs
Pulse Check on the Patient Driven Payment Model