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MatrixCare (SNF EHR)
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Subject Expert
Paul Hess
Research Director
Commentary Summary
User Commentary
Director
When we moved into the vendor’s newer package, they provided a conversion utility. That is why we...
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Director
We are in a bit of a nickel-and-diming situation, and things are going to be that way for anybody....
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Director
We ran into some things where we didn't recognize what MatrixCare was offering. We were doing a...
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Director
The trainings are pretty straightforward. MatrixCare does a pretty good job of keeping up with...
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VP/Other Executive
MatrixCare is pretty easy to navigate once people learn it, but it isn't that hard to learn....
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VP/Other Executive
We would like to be able to create some reports specifically for what we need. There have been...
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Director
Our CEO decided to change vendors because we have multiple business models connected under the...
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Director
The product is definitely easy for me to use. It makes sense to me and is intuitive for my needs....
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Director
When we put in a request for specific functionality, it doesn't get added unless the vendor has...
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VP/Other Executive
In MatrixCare's eMAR system, the narcotics count seems to get off. It may have been discontinued....
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VP/Other Executive
I convinced my company to get MatrixCare, and I would still suggest the solution. It is a great...
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VP/Other Executive
Our implementation was quite difficult. We had to build the system specifically based on what our...
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VP/Other Executive
All of the vendor's people are pretty friendly. They are quick to help us develop whatever we need,...
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Director
There are too many areas where we have concerns with the billing side that MatrixCare hasn't updated...
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Director
MatrixCare's phone customer service is good. The people are very pleasant on the phone. The pain...
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Director
The good part on the billing side is the cash posting. We can post cash into the next month without...
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CEO/President
We fit into MatrixCare’s scope, but they don’t fit into ours. We adjust to what they offer. Our...
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CEO/President
MatrixCare needs to offer ongoing training and not make clients reach out. I want MatrixCare to tell...
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CEO/President
Integration is where MatrixCare nickel-and-dimes us to death. They interface, but that takes a while...
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CEO/President
We looked at MatrixCare for home health and hospice when we changed systems, but our users didn’t...
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CEO/President
With MatrixCare's system, the main outcomes we have seen are better quality medical records and the...
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CEO/President
Our users like MatrixCare's system overall, but it is somewhat burdensome. Users spend a lot of time...
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CEO/President
We looked at this system and another system. The other system didn’t look as professional as...
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CEO/President
The only complaint I have about MatrixCare is their service. When we need something, especially on...
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CEO/President
I am a lot happier with the EMR side of MatrixCare than I am with the financial side. The financial...
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Director
MatrixCare is behind with modern architecture, and that makes it hard to integrate with our other...
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Director
If we have a field in MatrixCare's system that we want to change and that was preprogrammed for us,...
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Director
MatrixCare's system is meeting our needs. We have had to make several workarounds to accommodate our...
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Director
We have a long-standing relationship with MatrixCare. We even have a relationship with the executive...
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Manager
It would be good if the vendor could make an easy way to cost out patients. There are a lot of...
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Manager
The vendor hasn't kept their promises because they have been raising their rates left and right....
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Manager
The system has given us more organization. Without the system, we would need to have way more people...
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Manager
The vendor's people on the phone are very good. That is what I like most about MatrixCare. The phone...
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Manager
I wish the system were more integrated with MatrixCare's other systems so that we could send the...
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Director
MatrixCare is not the easiest software to work with on the clinical side. I have seen another...
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Director
MatrixCare is just not user friendly for the nurses. Running reports is complicated. There are...
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Director
We pay for one of MatrixCare's packages, but there are other á la carte charges. The vendor tries to...
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Director
The solution's user access and some other things need to be tweaked, but the system is pretty good...
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Director
Sometimes, MatrixCare is quick to respond to us. We can go to their portal and put in product ideas,...
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Director
We don't use a lot of MatrixCare's training. We use their eLearning videos though. We can learn...
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Director
The solution is interoperable, and its integration is great. It is integrated with our telehealth...
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Director
If I were to do everything over again, I would buy MatrixCare. I am very likely to recommend the...
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Director
We use an eMAR from another vendor with MatrixCare. In the past, we were running the systems as two...
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Director
I do not even know who to call at MatrixCare when I have an issue. Our nurses sometimes do not know...
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Director
I might go with MatrixCare if I were choosing a product again. I would just need to be more familiar...
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Director
I have not heard of any issues with MatrixCare from the billing office, and the billing office is...
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Director
I am not a MatrixCare superuser, but I would like to be, and that is one thing that I have an issue...
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Director
There are just so many moving pieces with the EHR. The EHR is just such a large module and has so...
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Director
We go through training with MatrixCare, and the training is as long as we want it to be until we...
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Director
MatrixCare’s support is fast and thorough. We get emails on updates, and it is up to us to actually...
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Director
I have no clue as to who MatrixCare’s executives are. The more MatrixCare gets bought, the less...
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Director
I think we pay for things that we do not use in MatrixCare. The resources are there, but we are just...
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Director
Our satisfaction with MatrixCare can only get better once we go to the cloud.
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Manager
I have had MatrixCare for quite a while. The vendor hasn't given us a presentation in a long time....
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Manager
I like that it is easy to put our orders into the system. We can also find residents easily just by...
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Manager
We haven't had any training since I came to my organization. I would like some training. We just...
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Manager
We don't have anyone at MatrixCare who we can reach out to, and we have never had any of the...
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VP/Other Executive
MatrixCare tries very hard to keep all their promises. Sometimes I think they go off on their own...
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VP/Other Executive
MatrixCare nickel-and-dimes us. The CareAssist program does not come with the Elite package, so that...
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VP/Other Executive
Quite often, MatrixCare comes out with release notes. They tend to release those early, and then...
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VP/Other Executive
The ongoing training is basically self-help. The vendor has the MatrixCare Client Community portal...
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VP/Other Executive
MatrixCare’s system doesn’t meet our needs for interoperability between our own venues and outside...
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VP/Other Executive
MatrixCare is pretty responsive. They did some really nice work during the pandemic. They came out...
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VP/Other Executive
Occasionally, I get an email from somebody in MatrixCare’s leadership requesting my opinion on...
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VP/Other Executive
We are on the current version of the MatrixCare system and have all the bells and whistles....
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Director
I like how easily I can go from one thing to another in MatrixCare's system. If I am under the...
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Director
If I email MatrixCare with a problem, they are very good about getting back to me. That is one thing...
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Director
I have had issues with a couple of MatrixCare representatives who have helped me. The...
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Director
The system is not really easy to work with all the time. It is complicated. Part of it is user...
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Director
If we send an email to the vendor, they will respond. Getting our questions answered may take a...
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Director
I would tell other organizations that are looking at the product to check out other products first....
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Director
The vendor didn't do a very good job in terms of project management or letting us know about all the...
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VP/Other Executive
We have made some ambitious requests, and MatrixCare has kept all their promises about what they...
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VP/Other Executive
While we had to do some training around how the EMR fit into our processes, the system is pretty...
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VP/Other Executive
What set MatrixCare apart from any other vendor we considered was that they had a very robust...
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VP/Other Executive
MatrixCare needs to be a little more transparent with the information about what they are releasing...
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VP/Other Executive
As the vendor is adding business from other vendors, they need to make the process more seamless. We...
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Manager
The system has some AI functionality that I really like, but getting end users to use it to their...
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Manager
There is an infection tracker, and every time there is an event, the system registers that it is an...
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Manager
MatrixCare will tell us when there is an update, but it is hard for people in the building to know...
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Manager
MatrixCare’s training has gotten better, but when I was trained, the training wasn’t good. It...
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Manager
MatrixCare does an amazing job. I like a lot of their features and think their support is fabulous....
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Manager
If we want to go offline with the system, we have to pay for each building in our organization to...
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Manager
The improvements that the vendor tries to make sometimes just don’t get there. For example, Clinical...
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Manager
The vendor’s key strength is trying to make advancements. They try to make their product clinically...
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Manager
I often find that when the vendor puts something new out, they haven’t worked out all the kinks in...
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Manager
The system we use is web based, so I can see anything on my phone if I need to. That is beneficial....
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Director
Awhile ago, I would have said that we wouldn't buy the system again, but after working with...
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Director
MatrixCare's recent implementations have gone exceptionally well. The vendor has improved. There are...
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Director
The system is a little difficult to use. We have to feel comfortable with it. Navigating the...
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Director
MatrixCare needs to be a little more proactive about developing options that are based on state...
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Director
There is a component that is for planned communities, and we are very pleased with that. It is...
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Director
MatrixCare is an evolving organization. They really have their pulse on what is happening in...
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Director
MatrixCare’s implementation services were outstanding. The training was probably my favorite thing...
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Director
The MatrixCare representative who trained us has stopped communicating with us. MatrixCare’s support...
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Director
On a daily basis, what I like the most about MatrixCare's software is its ease of use and the...
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Director
MatrixCare's solution has its quirks that we don’t like. I would like to see them focus on more...
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CEO/President
MatrixCare is very flat in the sense that they make every single level very accessible. We have had...
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Manager
MatrixCare's solution is a pretty nice product for long-term care. The end users like the system a...
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Nurse
I am not sure whether we have done a lot of training with MatrixCare. I don't know all of what they...
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Nurse
I don't love the system's care planning section. It takes a lot of getting used to visually, and...
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Director
I know that we have explored other products, but at this point, we have no plans to change anything....
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Director
The solution does what it is supposed to do. It is a well-built product. That is helpful. When we...
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Director
Before we started using this solution, we were using paper. The solution does what we need it to do,...
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Analyst/Coordinator
When we average things out, we have done what we can with the product. The vendor changed our...
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Analyst/Coordinator
The vendor is not a partner because we have made numerous suggestions for the software, and none of...
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Analyst/Coordinator
There is not good value in the software. If the vendor wants to be competitive, they need to rewrite...
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Analyst/Coordinator
We have been to events with the vendor where we have tried to implement some of their acquisitions,...
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Manager
I like the reports that we can get from the system. As long as users input the right data, the...
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Manager
When I have a problem, I call MatrixCare, and they are really good about finding the issue. The...
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Manager
I know that I can ask MatrixCare for things; I just haven't. They do upgrades according to what...
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Manager
I haven’t had to do any implementation services with MatrixCare. The solution is the same web-based...
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Manager
MatrixCare is not driving outcomes for us as much as they could be. I would like to see more...
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Manager
I love MatrixCare. It is user friendly. I can just turn my nurses loose and they will be able to use...
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Manager
Sometimes, it feels like the system's price goes up every year. That is expensive, but I think that...
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Manager
The vendor's support on the clinical side is wonderful, but we sometimes log in to the system only...
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CIO
We rarely call MatrixCare for support, but when we do, we usually get pretty quick resolutions....
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CIO
MatrixCare has been delivering a lot of value recently with new technology. They have been doing...
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Director
I recommend the long-term-care portion of MatrixCare’s software all the time. However, I do not like...
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CEO/President
MatrixCare charges for every little feature. Clinically, they give us what we pay for. Analytically...
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CEO/President
MatrixCare represented to us at the time of sale that they were far more advanced than they were....
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CEO/President
I am happy that we made the decision to move to MatrixCare. I am happy with what is being delivered....
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CEO/President
A lot of the issues we have with MatrixCare right now are learning curves. I think that we will be...
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CEO/President
We struggle with the behavior of MatrixCare in thinking they are the be-all and end-all. That type...
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CEO/President
Sharing data with hospitals across our platform has been a struggle to establish with MatrixCare....
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Director
In terms of supporting our integration goals, MatrixCare's solution is a little lacking because...
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Director
There are a lot of things that we would like to see coming down the pike from MatrixCare, such as...
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Director
One of MatrixCare's greatest strengths is their support. MatrixCare's support is much better than...
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Director
Our account manager is usually available and responsive when I need to go to that person. It seems...
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Director
MatrixCare came out with a lot of things specifically related to COVID-19, but quite honestly we...
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Director
Over the years, the nickel-and-diming has been one of our biggest complaints about MatrixCare. The...
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Director
MatrixCare was very helpful with our implementation. We used a train-the-trainer method. MatrixCare...
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Director
The system is easy to use and understand, and there is great support that comes with it. I am really...
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Director
There are some things MatrixCare could add to the product. For instance, in order to sign off on an...
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Director
I have been very happy with MatrixCare, and they have not given me a reason to not be. I really have...
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Director
MatrixCare could improve their care plans. MatrixCare has a lot of care plans, but we would like to...
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Analyst/Coordinator
The reporting features are a little difficult to use, they need to be simplified a bit. If...
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Analyst/Coordinator
The product is great and very useful. I have worked in two different long-term care products, and I...
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Analyst/Coordinator
MatrixCare is very timely in responding and resolving our issues. When I can't get the report I...
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Manager
The product does what it set out to do. We have had to alter some processes to make things work....
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Director
I have no complaints about MatrixCare; they have been amazing. Their service for when we have issues...
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Director
We are 100% on electronic-based charting. We haven't found anything in the electronic-based charting...
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Director
The ease of creating our own forms is something that MatrixCare can improve. MatrixCare’s reports...
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Director
During the COVID-19 crisis, the vendor has offered a lot of webinars, and the ones we have utilized...
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Director
MatrixCare posts when they are doing an upgrade to the system, and they will put the post on the top...
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Director
MatrixCare has done some gradual upgrading, and we have a variety of types of facilities. We have...
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Director
There are things that we would like to see upgraded. We made some recommendations, but I don’t know...
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Director
We are struggling right now because of the updates with the MDS; there was a day we were not able to...
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