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MatrixCare (SNF EHR) Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
The system is not really easy to work with all the time. It is complicated. Part of it is user...
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Director
If we send an email to the vendor, they will respond. Getting our questions answered may take a...
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Director
I would tell other organizations that are looking at the product to check out other products first....
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Director
The vendor didn't do a very good job in terms of project management or letting us know about all the...
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VP/Other Executive
We have made some ambitious requests, and MatrixCare has kept all their promises about what they...
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VP/Other Executive
While we had to do some training around how the EMR fit into our processes, the system is pretty...
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VP/Other Executive
What set MatrixCare apart from any other vendor we considered was that they had a very robust...
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VP/Other Executive
MatrixCare needs to be a little more transparent with the information about what they are releasing...
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VP/Other Executive
As the vendor is adding business from other vendors, they need to make the process more seamless. We...
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Manager
The system has some AI functionality that I really like, but getting end users to use it to their...
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Manager
There is an infection tracker, and every time there is an event, the system registers that it is an...
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Manager
MatrixCare will tell us when there is an update, but it is hard for people in the building to know...
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Manager
MatrixCare’s training has gotten better, but when I was trained, the training wasn’t good. It...
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Manager
MatrixCare does an amazing job. I like a lot of their features and think their support is fabulous....
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Manager
If we want to go offline with the system, we have to pay for each building in our organization to...
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Manager
The improvements that the vendor tries to make sometimes just don’t get there. For example, Clinical...
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Manager
The vendor’s key strength is trying to make advancements. They try to make their product clinically...
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Manager
I often find that when the vendor puts something new out, they haven’t worked out all the kinks in...
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Manager
The system we use is web based, so I can see anything on my phone if I need to. That is beneficial....
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Director
Awhile ago, I would have said that we wouldn't buy the system again, but after working with...
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Director
MatrixCare's recent implementations have gone exceptionally well. The vendor has improved. There are...
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Director
The system is a little difficult to use. We have to feel comfortable with it. Navigating the...
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Director
MatrixCare needs to be a little more proactive about developing options that are based on state...
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Director
There is a component that is for planned communities, and we are very pleased with that. It is...
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Director
MatrixCare is an evolving organization. They really have their pulse on what is happening in...
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Director
MatrixCare’s implementation services were outstanding. The training was probably my favorite thing...
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Director
The MatrixCare representative who trained us has stopped communicating with us. MatrixCare’s support...
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Director
On a daily basis, what I like the most about MatrixCare's software is its ease of use and the...
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Director
MatrixCare's solution has its quirks that we don’t like. I would like to see them focus on more...
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CEO/President
MatrixCare is very flat in the sense that they make every single level very accessible. We have had...
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Manager
MatrixCare's solution is a pretty nice product for long-term care. The end users like the system a...
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Nurse
I am not sure whether we have done a lot of training with MatrixCare. I don't know all of what they...
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Nurse
I don't love the system's care planning section. It takes a lot of getting used to visually, and...
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Director
I know that we have explored other products, but at this point, we have no plans to change anything....
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Director
The solution does what it is supposed to do. It is a well-built product. That is helpful. When we...
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Director
Before we started using this solution, we were using paper. The solution does what we need it to do,...
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Analyst/Coordinator
When we average things out, we have done what we can with the product. The vendor changed our...
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Analyst/Coordinator
The vendor is not a partner because we have made numerous suggestions for the software, and none of...
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Analyst/Coordinator
There is not good value in the software. If the vendor wants to be competitive, they need to rewrite...
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Analyst/Coordinator
We have been to events with the vendor where we have tried to implement some of their acquisitions,...
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Manager
I like the reports that we can get from the system. As long as users input the right data, the...
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Manager
When I have a problem, I call MatrixCare, and they are really good about finding the issue. The...
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Manager
I know that I can ask MatrixCare for things; I just haven't. They do upgrades according to what...
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Manager
I haven’t had to do any implementation services with MatrixCare. The solution is the same web-based...
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Manager
MatrixCare is not driving outcomes for us as much as they could be. I would like to see more...
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Manager
I love MatrixCare. It is user friendly. I can just turn my nurses loose and they will be able to use...
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Manager
Sometimes, it feels like the system's price goes up every year. That is expensive, but I think that...
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Manager
The vendor's support on the clinical side is wonderful, but we sometimes log in to the system only...
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CIO
We rarely call MatrixCare for support, but when we do, we usually get pretty quick resolutions....
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CIO
MatrixCare has been delivering a lot of value recently with new technology. They have been doing...
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Director
I recommend the long-term-care portion of MatrixCare’s software all the time. However, I do not like...
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CEO/President
MatrixCare charges for every little feature. Clinically, they give us what we pay for. Analytically...
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CEO/President
MatrixCare represented to us at the time of sale that they were far more advanced than they were....
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CEO/President
I am happy that we made the decision to move to MatrixCare. I am happy with what is being delivered....
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CEO/President
A lot of the issues we have with MatrixCare right now are learning curves. I think that we will be...
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CEO/President
We struggle with the behavior of MatrixCare in thinking they are the be-all and end-all. That type...
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CEO/President
Sharing data with hospitals across our platform has been a struggle to establish with MatrixCare....
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Director
In terms of supporting our integration goals, MatrixCare's solution is a little lacking because...
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Director
There are a lot of things that we would like to see coming down the pike from MatrixCare, such as...
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Director
One of MatrixCare's greatest strengths is their support. MatrixCare's support is much better than...
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Director
Our account manager is usually available and responsive when I need to go to that person. It seems...
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Director
MatrixCare came out with a lot of things specifically related to COVID-19, but quite honestly we...
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Director
Over the years, the nickel-and-diming has been one of our biggest complaints about MatrixCare. The...
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Director
MatrixCare was very helpful with our implementation. We used a train-the-trainer method. MatrixCare...
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Director
The system is easy to use and understand, and there is great support that comes with it. I am really...
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Director
There are some things MatrixCare could add to the product. For instance, in order to sign off on an...
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Director
I have been very happy with MatrixCare, and they have not given me a reason to not be. I really have...
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Director
MatrixCare could improve their care plans. MatrixCare has a lot of care plans, but we would like to...
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Analyst/Coordinator
The reporting features are a little difficult to use, they need to be simplified a bit. If...
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Analyst/Coordinator
The product is great and very useful. I have worked in two different long-term care products, and I...
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Analyst/Coordinator
MatrixCare is very timely in responding and resolving our issues. When I can't get the report I...
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Manager
The product does what it set out to do. We have had to alter some processes to make things work....
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Director
I have no complaints about MatrixCare; they have been amazing. Their service for when we have issues...
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Director
We are 100% on electronic-based charting. We haven't found anything in the electronic-based charting...
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Director
The ease of creating our own forms is something that MatrixCare can improve. MatrixCare’s reports...
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Director
During the COVID-19 crisis, the vendor has offered a lot of webinars, and the ones we have utilized...
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Director
MatrixCare posts when they are doing an upgrade to the system, and they will put the post on the top...
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Director
MatrixCare has done some gradual upgrading, and we have a variety of types of facilities. We have...
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Director
There are things that we would like to see upgraded. We made some recommendations, but I don’t know...
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Director
We are struggling right now because of the updates with the MDS; there was a day we were not able to...
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Manager
MatrixCare's product is consistent. It works all the time and does what I need it to do. I love this...
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Manager
MealTracker is my preferred dietary software. This thing can sing. The tool is fantastic. We have so...
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VP/Other Executive
Moving over to MatrixCare's system was quite easy. MatrixCare was able to actually import the bulk...
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VP/Other Executive
I talked to the individual over the vendor's interoperability, and that person seems really great....
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VP/Other Executive
With the implementation and with COVID-19, there was no one on-site from the vendor. Everything was...
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Manager
I am a bit frustrated because the date on some reports, such as the census reports, defaults to the...
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Manager
MatrixCare has been fine through the COVID-19 crisis. We really haven’t had any issues. It is the...
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Manager
The vendor writes new software, and they update it. We don’t have any training. We have been with...
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Manager
If a brand-new person came in, I don’t know how difficult the system would be for him or her. If...
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Manager
MatrixCare either can't or won't do everything I ask them to do, but they also won't tell me that...
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Analyst/Coordinator
MatrixCare is a far better, more user friendly system than some of the other systems that I have...
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Analyst/Coordinator
With MatrixCare's system, it is easy to find where the training for updates is. The system gives us...
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Analyst/Coordinator
With MatrixCare, whether we email them or call them, we get a response within the same day. That has...
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Analyst/Coordinator
Our corporation purchased a facility that used MatrixCare's system. Once we get everything cleaned...
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CEO/President
We are pretty long-term users. We have been on other platforms, but MatrixCare’s quality is better...
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CEO/President
Everyone that uses the product has been happy with it. We have had the product for a long time. It...
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CEO/President
The vendor's service is pretty proactive, and the technical support people are always available....
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CEO/President
People left the MatrixCare training feeling like it wasn’t helpful. We are frustrated with the...
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CEO/President
If MatrixCare were proactive, they would be contacting us. We have to get ahold of them and...
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