Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Long-Term Care on your dashboard or bookmark under

(Your Products / Your Organization's Products)


MatrixCare (SNF EHR) Comments
Filtered view: All

KLAS Research Director - Paul Hess
Subject Expert

Paul Hess

Research Director

paul.hess@klasresearch.com

(801) 404-5410

 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Related Blogs

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Long-Term Care on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Director

The system is not really easy to work with all the time. It is complicated. Part of it is user...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

If we send an email to the vendor, they will respond. Getting our questions answered may take a...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

I would tell other organizations that are looking at the product to check out other products first....

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor didn't do a very good job in terms of project management or letting us know about all the...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have made some ambitious requests, and MatrixCare has kept all their promises about what they...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

While we had to do some training around how the EMR fit into our processes, the system is pretty...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

What set MatrixCare apart from any other vendor we considered was that they had a very robust...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

MatrixCare needs to be a little more transparent with the information about what they are releasing...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

As the vendor is adding business from other vendors, they need to make the process more seamless. We...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system has some AI functionality that I really like, but getting end users to use it to their...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is an infection tracker, and every time there is an event, the system registers that it is an...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

MatrixCare will tell us when there is an update, but it is hard for people in the building to know...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

MatrixCare’s training has gotten better, but when I was trained, the training wasn’t good. It...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

MatrixCare does an amazing job. I like a lot of their features and think their support is fabulous....

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

If we want to go offline with the system, we have to pay for each building in our organization to...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The improvements that the vendor tries to make sometimes just don’t get there. For example, Clinical...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor’s key strength is trying to make advancements. They try to make their product clinically...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

I often find that when the vendor puts something new out, they haven’t worked out all the kinks in...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system we use is web based, so I can see anything on my phone if I need to. That is beneficial....

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Awhile ago, I would have said that we wouldn't buy the system again, but after working with...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

MatrixCare's recent implementations have gone exceptionally well. The vendor has improved. There are...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is a little difficult to use. We have to feel comfortable with it. Navigating the...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

MatrixCare needs to be a little more proactive about developing options that are based on state...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

There is a component that is for planned communities, and we are very pleased with that. It is...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

MatrixCare is an evolving organization. They really have their pulse on what is happening in...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

MatrixCare’s implementation services were outstanding. The training was probably my favorite thing...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

The MatrixCare representative who trained us has stopped communicating with us. MatrixCare’s support...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

On a daily basis, what I like the most about MatrixCare's software is its ease of use and the...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

MatrixCare's solution has its quirks that we don’t like. I would like to see them focus on more...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

MatrixCare is very flat in the sense that they make every single level very accessible. We have had...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

MatrixCare's solution is a pretty nice product for long-term care. The end users like the system a...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I am not sure whether we have done a lot of training with MatrixCare. I don't know all of what they...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I don't love the system's care planning section. It takes a lot of getting used to visually, and...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

I know that we have explored other products, but at this point, we have no plans to change anything....

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

The solution does what it is supposed to do. It is a well-built product. That is helpful. When we...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Before we started using this solution, we were using paper. The solution does what we need it to do,...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When we average things out, we have done what we can with the product. The vendor changed our...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor is not a partner because we have made numerous suggestions for the software, and none of...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There is not good value in the software. If the vendor wants to be competitive, they need to rewrite...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have been to events with the vendor where we have tried to implement some of their acquisitions,...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like the reports that we can get from the system. As long as users input the right data, the...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

When I have a problem, I call MatrixCare, and they are really good about finding the issue. The...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

I know that I can ask MatrixCare for things; I just haven't. They do upgrades according to what...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

I haven’t had to do any implementation services with MatrixCare. The solution is the same web-based...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

MatrixCare is not driving outcomes for us as much as they could be. I would like to see more...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

I love MatrixCare. It is user friendly. I can just turn my nurses loose and they will be able to use...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sometimes, it feels like the system's price goes up every year. That is expensive, but I think that...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's support on the clinical side is wonderful, but we sometimes log in to the system only...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

We rarely call MatrixCare for support, but when we do, we usually get pretty quick resolutions....

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

MatrixCare has been delivering a lot of value recently with new technology. They have been doing...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

I recommend the long-term-care portion of MatrixCare’s software all the time. However, I do not like...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

MatrixCare charges for every little feature. Clinically, they give us what we pay for. Analytically...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

MatrixCare represented to us at the time of sale that they were far more advanced than they were....

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I am happy that we made the decision to move to MatrixCare. I am happy with what is being delivered....

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

A lot of the issues we have with MatrixCare right now are learning curves. I think that we will be...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We struggle with the behavior of MatrixCare in thinking they are the be-all and end-all. That type...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Sharing data with hospitals across our platform has been a struggle to establish with MatrixCare....

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

In terms of supporting our integration goals, MatrixCare's solution is a little lacking because...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

There are a lot of things that we would like to see coming down the pike from MatrixCare, such as...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

One of MatrixCare's greatest strengths is their support. MatrixCare's support is much better than...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Our account manager is usually available and responsive when I need to go to that person. It seems...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

MatrixCare came out with a lot of things specifically related to COVID-19, but quite honestly we...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Over the years, the nickel-and-diming has been one of our biggest complaints about MatrixCare. The...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

MatrixCare was very helpful with our implementation. We used a train-the-trainer method. MatrixCare...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is easy to use and understand, and there is great support that comes with it. I am really...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

There are some things MatrixCare could add to the product. For instance, in order to sign off on an...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

I have been very happy with MatrixCare, and they have not given me a reason to not be. I really have...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

MatrixCare could improve their care plans. MatrixCare has a lot of care plans, but we would like to...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The reporting features are a little difficult to use, they need to be simplified a bit. If...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The product is great and very useful. I have worked in two different long-term care products, and I...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

MatrixCare is very timely in responding and resolving our issues. When I can't get the report I...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product does what it set out to do. We have had to alter some processes to make things work....

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

I have no complaints about MatrixCare; they have been amazing. Their service for when we have issues...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

We are 100% on electronic-based charting. We haven't found anything in the electronic-based charting...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

The ease of creating our own forms is something that MatrixCare can improve. MatrixCare’s reports...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

During the COVID-19 crisis, the vendor has offered a lot of webinars, and the ones we have utilized...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

MatrixCare posts when they are doing an upgrade to the system, and they will put the post on the top...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

MatrixCare has done some gradual upgrading, and we have a variety of types of facilities. We have...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

There are things that we would like to see upgraded. We made some recommendations, but I don’t know...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We are struggling right now because of the updates with the MDS; there was a day we were not able to...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

MatrixCare's product is consistent. It works all the time and does what I need it to do. I love this...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

MealTracker is my preferred dietary software. This thing can sing. The tool is fantastic. We have so...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Moving over to MatrixCare's system was quite easy. MatrixCare was able to actually import the bulk...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I talked to the individual over the vendor's interoperability, and that person seems really great....

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

With the implementation and with COVID-19, there was no one on-site from the vendor. Everything was...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am a bit frustrated because the date on some reports, such as the census reports, defaults to the...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

MatrixCare has been fine through the COVID-19 crisis. We really haven’t had any issues. It is the...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor writes new software, and they update it. We don’t have any training. We have been with...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

If a brand-new person came in, I don’t know how difficult the system would be for him or her. If...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

MatrixCare either can't or won't do everything I ask them to do, but they also won't tell me that...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

MatrixCare is a far better, more user friendly system than some of the other systems that I have...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

With MatrixCare's system, it is easy to find where the training for updates is. The system gives us...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

With MatrixCare, whether we email them or call them, we get a response within the same day. That has...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our corporation purchased a facility that used MatrixCare's system. Once we get everything cleaned...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We are pretty long-term users. We have been on other platforms, but MatrixCare’s quality is better...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Everyone that uses the product has been happy with it. We have had the product for a long time. It...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The vendor's service is pretty proactive, and the technical support people are always available....

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

People left the MatrixCare training feeling like it wasn’t helpful. We are frustrated with the...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

If MatrixCare were proactive, they would be contacting us. We have to get ahold of them and...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF