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MatrixCare (SNF EHR) Comments
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Subject Expert
Commentary Summary
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User Commentary
Nurse
I am not sure whether we have done a lot of training with MatrixCare. I don't know all of what they...
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Nurse
I don't love the system's care planning section. It takes a lot of getting used to visually, and...
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Director
I know that we have explored other products, but at this point, we have no plans to change anything....
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Director
The solution does what it is supposed to do. It is a well-built product. That is helpful. When we...
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Director
Before we started using this solution, we were using paper. The solution does what we need it to do,...
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Analyst/Coordinator
When we average things out, we have done what we can with the product. The vendor changed our...
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Analyst/Coordinator
The vendor is not a partner because we have made numerous suggestions for the software, and none of...
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Analyst/Coordinator
There is not good value in the software. If the vendor wants to be competitive, they need to rewrite...
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Analyst/Coordinator
We have been to events with the vendor where we have tried to implement some of their acquisitions,...
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Manager
I like the reports that we can get from the system. As long as users input the right data, the...
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Manager
When I have a problem, I call MatrixCare, and they are really good about finding the issue. The...
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Manager
I know that I can ask MatrixCare for things; I just haven't. They do upgrades according to what...
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Manager
I haven’t had to do any implementation services with MatrixCare. The solution is the same web-based...
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Manager
MatrixCare is not driving outcomes for us as much as they could be. I would like to see more...
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Manager
I love MatrixCare. It is user friendly. I can just turn my nurses loose and they will be able to use...
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Manager
Sometimes, it feels like the system's price goes up every year. That is expensive, but I think that...
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Manager
The vendor's support on the clinical side is wonderful, but we sometimes log in to the system only...
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CIO
We rarely call MatrixCare for support, but when we do, we usually get pretty quick resolutions....
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CIO
MatrixCare has been delivering a lot of value recently with new technology. They have been doing...
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Director
I do not like the MatrixCare system. I would not recommend it. I don’t like the way that it works,...
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CEO/President
MatrixCare charges for every little feature. Clinically, they give us what we pay for. Analytically...
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CEO/President
MatrixCare represented to us at the time of sale that they were far more advanced than they were....
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CEO/President
I am happy that we made the decision to move to MatrixCare. I am happy with what is being delivered....
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CEO/President
A lot of the issues we have with MatrixCare right now are learning curves. I think that we will be...
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CEO/President
We struggle with the behavior of MatrixCare in thinking they are the be-all and end-all. That type...
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CEO/President
Sharing data with hospitals across our platform has been a struggle to establish with MatrixCare....
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Director
In terms of supporting our integration goals, MatrixCare's solution is a little lacking because...
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Director
There are a lot of things that we would like to see coming down the pike from MatrixCare, such as...
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Director
One of MatrixCare's greatest strengths is their support. MatrixCare's support is much better than...
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Director
Our account manager is usually available and responsive when I need to go to that person. It seems...
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Director
MatrixCare came out with a lot of things specifically related to COVID-19, but quite honestly we...
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Director
Over the years, the nickel-and-diming has been one of our biggest complaints about MatrixCare. The...
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Director
MatrixCare was very helpful with our implementation. We used a train-the-trainer method. MatrixCare...
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Director
The system is easy to use and understand, and there is great support that comes with it. I am really...
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Director
There are some things MatrixCare could add to the product. For instance, in order to sign off on an...
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Director
I have been very happy with MatrixCare, and they have not given me a reason to not be. I really have...
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Director
MatrixCare could improve their care plans. MatrixCare has a lot of care plans, but we would like to...
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Analyst/Coordinator
The reporting features are a little difficult to use, they need to be simplified a bit. If...
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Analyst/Coordinator
The product is great and very useful. I have worked in two different long-term care products, and I...
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Analyst/Coordinator
MatrixCare is very timely in responding and resolving our issues. When I can't get the report I...
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Manager
The product does what it set out to do. We have had to alter some processes to make things work....
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Director
I have no complaints about MatrixCare; they have been amazing. Their service for when we have issues...
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Director
We are 100% on electronic-based charting. We haven't found anything in the electronic-based charting...
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Director
The ease of creating our own forms is something that MatrixCare can improve. MatrixCare’s reports...
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Director
During the COVID-19 crisis, the vendor has offered a lot of webinars, and the ones we have utilized...
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Director
MatrixCare posts when they are doing an upgrade to the system, and they will put the post on the top...
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Director
MatrixCare has done some gradual upgrading, and we have a variety of types of facilities. We have...
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Director
There are things that we would like to see upgraded. We made some recommendations, but I don’t know...
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Director
We are struggling right now because of the updates with the MDS; there was a day we were not able to...
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Manager
MatrixCare's product is consistent. It works all the time and does what I need it to do. I love this...
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Manager
MealTracker is my preferred dietary software. This thing can sing. The tool is fantastic. We have so...
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VP/Other Executive
Moving over to MatrixCare's system was quite easy. MatrixCare was able to actually import the bulk...
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VP/Other Executive
I talked to the individual over the vendor's interoperability, and that person seems really great....
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VP/Other Executive
With the implementation and with COVID-19, there was no one on-site from the vendor. Everything was...
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Manager
I am a bit frustrated because the date on some reports, such as the census reports, defaults to the...
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Manager
MatrixCare has been fine through the COVID-19 crisis. We really haven’t had any issues. It is the...
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Manager
The vendor writes new software, and they update it. We don’t have any training. We have been with...
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Manager
If a brand-new person came in, I don’t know how difficult the system would be for him or her. If...
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Manager
MatrixCare either can't or won't do everything I ask them to do, but they also won't tell me that...
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Analyst/Coordinator
MatrixCare is a far better, more user friendly system than some of the other systems that I have...
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Analyst/Coordinator
With MatrixCare's system, it is easy to find where the training for updates is. The system gives us...
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Analyst/Coordinator
With MatrixCare, whether we email them or call them, we get a response within the same day. That has...
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Analyst/Coordinator
Our corporation purchased a facility that used MatrixCare's system. Once we get everything cleaned...
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CEO/President
We are pretty long-term users. We have been on other platforms, but MatrixCare’s quality is better...
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CEO/President
Everyone that uses the product has been happy with it. We have had the product for a long time. It...
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CEO/President
The vendor's service is pretty proactive, and the technical support people are always available....
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CEO/President
People left the MatrixCare training feeling like it wasn’t helpful. We are frustrated with the...
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CEO/President
If MatrixCare were proactive, they would be contacting us. We have to get ahold of them and...
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Director
The biggest gap is medication scanning. We had multiple calls with the vendor to ensure that our...
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Director
We have run into a lot of reporting issues, and we are struggling with getting things to move...
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Director
We had quite a few issues, and we ended up going through a few different implementation project...
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Director
There are two outlying issues that are really dragging the project down, and getting a response from...
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Director
When I had to implement the product, I had no support at all. I had to do the implementation and...
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Director
I have no problems with navigating the product, but some of my nurses, especially the older ones,...
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Director
One thing I really like about the vendor is that when they do upgrades, we get notifications about...
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Director
For the most part, the system meets our needs. The vendor could simplify things by having some of...
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Director
The vendor’s support people are usually pretty receptive. Some people are more knowledgeable than...
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Director
The system has good and bad things, just like any other system. For our facility, the system works...
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Director
Over the next 12 months, I think my satisfaction will stay about the same. I know the vendor is...
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Director
MatrixCare has some good and bad things. It is tough to say whether I would purchase the system...
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Director
I would highly recommend the system to other people, but if they are looking to use it for certain...
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Director
The vendor doesn’t keep all of their promises. They promised us a couple of things, and we still...
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Director
It seems like the vendor nickel-and-dimes, but if we were to sit down and break out the pieces of...
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Director
When implementations are complex, the communication isn’t clear. We do webinar trainings, and we are...
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Director
The vendor pushes the advanced technology piece simply because it will benefit us, and the vendor...
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Director
Upgrades are usually pretty good. Recently, we have had a slow glitch, but the vendor has been very...
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VP/Other Executive
MatrixCare’s service department is accessible most of the time. I think that when we access the...
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VP/Other Executive
The system does meet our goals, but it is not perfect by any means. It takes too much work to get...
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VP/Other Executive
The interface is pretty easy to learn. Even the care assistance program is easy for the staff to...
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VP/Other Executive
We lose too much information. We enter people in the system, and they may not be there in two weeks...
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VP/Other Executive
I don’t think we are really acquiring new technology because we bought a package deal. So in terms...
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VP/Other Executive
The support has been pretty good. The support people are pretty timely in responding. If they can’t...
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VP/Other Executive
I don’t know how proactive the vendor is. When they do an update, I don’t see whether they have...
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VP/Other Executive
If there are any executive discussions, they are usually between our owners and MatrixCare’s...
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VP/Other Executive
I would probably not recommend the system. I suggested that we try the system in the first place,...
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Manager
We talked to MatrixCare about features we were told were in development and on the road map, and...
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Manager
Some of the manual guides are a little outdated when MatrixCare does upgrades. MatrixCare offers...
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Manager
MatrixCare doesn't have many preexisting integrations or interfaces. MatrixCare seems to put the...
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Manager
MatrixCare typically responds quickly. I don't know whether that is because they are smaller than...
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Manager
I have attended summit conferences for MatrixCare. I have seen some of the executives talking about...
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Manager
I would recommend the system. It is easier for end users than other products. There are some things...
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Manager
I don't anticipate that we will be using the MatrixCare product in 12 months. The only thing we are...
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Manager
We will be retiring the MatrixCare system, but it is more user friendly than the system we are...
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CFO
Personally, I would buy the MatrixCare product again, but I am in finance; I don't work on the...
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CFO
We buy a package from the vendor that gives us a certain number of hours with techs. We haven't seen...
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CFO
The finance department hasn't asked MatrixCare for training in years. We haven't had an...
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CFO
One of the things that affects the ease of use of the system is that we don't get a printed manual....
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CFO
I have had no involvement with the vendor executives, but I don't expect that. Usually, executives...
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Analyst/Coordinator
MatrixCare has been buying up different companies to expand their portfolio. The vendor was...
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Analyst/Coordinator
We have different tools from other vendors that are supposed to integrate with MatrixCare's tool....
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Analyst/Coordinator
I would like to see a clear road map from MatrixCare for the next five years. We use a few of the...
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Director
The only thing I can say for certain that MatrixCare does well is cash posting because it requires...
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Director
There are always issues with MatrixCare's system. We always have to manipulate the system to make it...
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Director
MatrixCare has a poor change management structure. Every update we have received has had issues, and...
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Director
Reporting from MatrixCare's system is cumbersome and awful. The reports are structured very poorly....
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Manager
MatrixCare is doing what everyone is trying to do in terms of supporting our organization's...
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Manager
Maybe the problem is communication, but there are some things that we thought would happen for us...
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Manager
The more I work with the MatrixCare system, the easier it is to use. The system is fairly user...
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Manager
When it comes to the vendor avoiding charging for every little thing, the bills are going up and up....
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Manager
Someone at our organization has been trying to contact a vendor executive for multiple items....
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Manager
I would probably buy MatrixCare's solution again. We have probably everything that MatrixCare offers...
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