RevUp
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Schafer Jackson
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User Commentary

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Manager

Relationship

Every once in a while, we will get a new representative from the vendor who seems gung ho, but then,...

Nov 2022
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Manager

Service and Support

Our experience with MD Revolution hasn't been great. The vendor's customer service is lacking. MD...

Nov 2022
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Manager

Service and Support

The vendor gave us flyers that we could give our patients to put on their refrigerators. Those...

Nov 2022
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Interfacing and Integration

We have integration with RevUp and our EMR system, and everything is working as designed.

Nov 2022
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Functionality and Upgrades

MD Revolution is continually adding new features and making the product more efficient and useful...

Nov 2022
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Functionality and Upgrades

In RevUp, there are a few things that would be really helpful from a reporting standpoint. We do...

Nov 2022
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Service and Support

MD Revolution’s service team always lets us know when the system is down or when they are having any...

Nov 2022
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Functionality and Upgrades

I have seen what other software companies are doing for RPM and chronic care management, and I feel...

Nov 2022
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Service and Support

I have been trying to get some messaging functionality in place for a while, and it just keeps...

Nov 2022
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Implementation and Training

We did implement new devices with MD Revolution, and everything went just fine. We have no...

Nov 2022
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Relationship

When we have needed additional training or help with things, MD Revolution has been absolutely...

Nov 2022
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Director

Functionality and Upgrades

I think the only hiccup that we have experienced with RevUp could have been a communication error. I...

Aug 2022
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Director

Implementation and Training

If we are not doing excellent training, that affects our implementation. People should be tested on...

Aug 2022
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Director

Relationship

Our contact that we deal with at MD Revolution is very responsive.

Aug 2022
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Director

Other Observations & Comments

We are moving to another system, and my overall satisfaction with RevUp will move higher if the...

Aug 2022
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Manager

Interfacing and Integration

We chose MD Revolution because they were able to integrate RevUp with our EMR. I would tell others...

May 2022
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Manager

Functionality and Upgrades

In terms of ease of use, there aren't issues with the equipment itself. The only negative outcome of...

May 2022
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Manager

Functionality and Upgrades

I would like for the care plan to reflect the physician signature electronically. That would be helpful....

May 2022
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Manager

Relationship

I don't really feel like the vendor reaches out to us unless we encounter a problem. Of course, they...

May 2022
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Manager

ROI / Cost (care and feeding)

One outcome of using the product was improved engagement in patient care because the patients felt...

May 2022
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Manager

Relationship

In terms of the vendor being proactive, we get a report from them on a regular basis, but that is...

May 2022
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Manager

ROI / Cost (care and feeding)

Some patients signed up for the product at first, and then a few dropped off. But I don't think any...

May 2022
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Manager

Other Observations & Comments

The product is easy enough to use, though our overall satisfaction is about average. I would...

May 2022
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Manager

Interfacing and Integration

The product is integrated with our EHR. Information from the product goes right into the system.

May 2022
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Director

Relationship

MD Revolution is a really good vendor. They are probably one of the better ones that I have worked...

May 2022
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Director

ROI / Cost (care and feeding)

MD Revolution monitors and interacts with our patients to work through chronic care issues. RevUp...

May 2022
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Director

Service and Support

The vendor could be more proactive. For most of our issues, we have had to identify the issues and...

Apr 2022
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Director

Service and Support

We had an issue recently where the vendor wasn't getting notifications when we sent referrals to...

Apr 2022
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Director

ROI / Cost (care and feeding)

The vendor has done a great job of significantly increasing our patient count for patients who are...

Apr 2022
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Director

Win/Loss - Why they were selected (by current clients)

We looked at a number of companies. We selected MD Revolution because their solution could integrate...

Apr 2022
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Manager

Implementation and Training

The process has been very smooth. There was only positive feedback about the implementation and...

Apr 2022
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Manager

Win/Loss - Why they were selected (by current clients)

We were looking for a product to help us with our remote patient monitoring needs, and we heard from...

Apr 2022
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Manager

Lessons Learned

I would suggest that anyone choosing MD Revolution and their product stay engaged with MD Revolution...

Apr 2022
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Analyst/Coordinator

Lessons Learned

Based on the issues we are encountering and the issues patients are having, a lot of improvements...

Apr 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

From a business standpoint, we have to pay the vendor and pay for the manpower that the system...

Apr 2022
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Manager

ROI / Cost (care and feeding)

RevUp is not cheap, but it is extremely worth the price because of the service and the work that it...

Apr 2022
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Manager

Relationship

MD Revolution is always asking what they can do for us. They want data from contacting the patients....

Apr 2022
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Manager

Service and Support

MD Revolution is incredibly consistent with their service. They really work hard to do everything we...

Apr 2022
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Manager

Functionality and Upgrades

Some of the documentation for RevUp could be improved upon. There is an excessive amount of...

Apr 2022
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Director

Implementation and Training

We had an implementation specialist who was very organized, and everything was very transparent. MD...

Apr 2022
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Director

Implementation and Training

Our service representative could have done a better job of providing training earlier in the...

Apr 2022
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Director

Interfacing and Integration

One of MD Revolution's devices has values that come up on the monitor, and those values are supposed...

Apr 2022
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Director

Interfacing and Integration

We have EHR integration, and that is very helpful. The product supports our long-term integration...

Apr 2022
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Director

Service and Support

We have had some negative patient feedback about the phone support. The patients say that they have...

Apr 2022
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Manager

Interfacing and Integration

RevUp is not integrated with our EMR for our facilities. MD Revolution helped us brainstorm...

Apr 2022
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Manager

Functionality and Upgrades

We rolled out a COVID-19 RPM program really quickly with MD Revolution. They were really great at...

Apr 2022
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Manager

Interfacing and Integration

The product doesn’t have access to our EMR. We are able to put orders into the product, and then it...

Apr 2022
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Analyst/Coordinator

Lessons Learned

I would advise others to be more engaged and to educate the patients about the program. A lot of...

Apr 2022
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Analyst/Coordinator

Relationship

We expected to have higher client volumes engaged with the program. But getting the word out there...

Apr 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The product is not part of our long-term plans because we haven't seen progress within the revenue...

Apr 2022
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Analyst/Coordinator

Implementation and Training

We would have liked more engagement or support from both the vendor and ourselves internally during...

Apr 2022
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Analyst/Coordinator

Service and Support

It is pretty easy for end users to use RevUp. We haven't had any major complaints to send to the...

Apr 2022
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Manager

Functionality and Upgrades

I feel like the product works pretty well, and we try to make sure that the patients are aware. The...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

Patients call in and complain about the system. The main complaint we receive is that the patients...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

We had a meeting recently with the vendor to talk about issues. We have patients complaining that we...

Apr 2022
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Analyst/Coordinator

Implementation and Training

We did not get training on how to use the system. I would have liked to have gotten some training,...

Apr 2022
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Analyst/Coordinator

Service and Support

Every time we sent the vendor a complaint, they never responded to us or gave us any solution. I...

Apr 2022
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Manager

Relationship

We have had really great experiences with everyone that we have been in contact with from MD...

Apr 2022
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Director

ROI / Cost (care and feeding)

We saw a financial benefit to the system within a few months because we had a very straightforward...

Apr 2022
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Director

ROI / Cost (care and feeding)

MD Revolution delivers a solution for chronic care management in a manner that is very low...

Apr 2022
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Director

Relationship

MD Revolution's executives have only become involved recently. Over the time that we have been with...

Apr 2022
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Director

Functionality and Upgrades

MD Revolution keeps most of their promises. The main area where their solution hasn't met our...

Apr 2022
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Director

Interfacing and Integration

MD Revolution has access to our EHR, and they make notes and securely message us through our EHR....

Apr 2022
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Director

Functionality and Upgrades

We have struggled to get any quantifiable evidence from MD Revolution or from our patients in terms...

Apr 2022
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Director

Relationship

One unexpected thing with the system is that patients can get billed after they have died....

Apr 2022
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Manager

Functionality and Upgrades

MD Revolution is doing really well at contacting our patients. Patients seem to like them and have...

Apr 2022
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Manager

Functionality and Upgrades

Our office and our patients have separate RevUp portals that we can log in to. We get all the...

Apr 2022
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VP/Other Executive

ROI / Cost (care and feeding)

We have not run into extra charges too often. If a patient doesn't return their device, we have the...

Apr 2022
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VP/Other Executive

Functionality and Upgrades

I would like there to be more description of patient co-pays and what the vendor has seen in the...

Apr 2022
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VP/Other Executive

Implementation and Training

The vendor has been pretty responsive any time we have wanted additional training, but there have...

Apr 2022
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VP/Other Executive

Interfacing and Integration

The system is not integrated with a few systems that we have requested. It has been a little slow to...

Apr 2022
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VP/Other Executive

Functionality and Upgrades

We requested that the dashboard could provide multiple users access at a time, but the application...

Apr 2022
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VP/Other Executive

Service and Support

We have had a few occasions where we received an alert for an abnormal reading in the system, but we...

Apr 2022
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Physician

Interfacing and Integration

We need the product to measure sleep, nutrition, activity, weight, blood pressure, and blood sugar,...

Mar 2022
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Physician

Win/Loss - Why they were selected (by current clients)

We considered a lot of vendors and had a lot of demos. The reason we went with MD Revolution is...

Mar 2022
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Physician

Future Outlook

The product could be part of our long-term plans if it could work. Everything else besides the...

Mar 2022
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Physician

Interfacing and Integration

If one of my peers were considering the product, they would need to know that it will take a long...

Mar 2022
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Physician

ROI / Cost (care and feeding)

The vendor changed how much it would cost to upgrade their system to work with Fitbits. They are now...

Mar 2022
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COO

Implementation and Training

The vendor took a very structured project-management approach to the implementation. They had a...

Mar 2022
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COO

Future Outlook

We are working through a couple of different interface pieces, so I can’t give the product’s...

Mar 2022
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Manager

Service and Support

MD Revolution's support is excellent. I would tell others that the vendor does their part, but their...

Mar 2022
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Manager

Win/Loss - Why they were selected (by current clients)

MD Revolution was the only vendor that we considered in the remote patient monitoring area because...

Mar 2022
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COO

Other Observations & Comments

For somebody that is comfortable with the technology, the product is easy to use. But we have some...

Mar 2022
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COO

Service and Support

The vendor responds to alerts and gets follow-up readings in the case that there were something...

Mar 2022
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COO

Lessons Learned

I would set reasonable expectations in terms of the initial penetration. The tendency for all RPM...

Mar 2022
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COO

Future Outlook

In a year, our satisfaction with the product will be higher than it is today because we will have...

Mar 2022
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COO

ROI / Cost (care and feeding)

One of our doctors had patients that were struggling to get their medications regulated. By using...

Mar 2022
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COO

Win/Loss - Why they were selected (by current clients)

We looked at a handful of products. I don't remember all of them. We looked at RevUp because we kept...

Mar 2022
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COO

Lessons Learned

I would tell a peer to not underestimate the time that they need to spend doing internal marketing....

Mar 2022
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Director

Relationship

The liaisons or personal representatives at MD Revolution are responsive and communicate with us...

Mar 2022
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Director

Technology

I would like to see a better understanding of what MD Revolution offers to the patient in terms of...

Mar 2022
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Manager

Relationship

We have had some issues with billing questions and the patients that the vendor is calling. I am...

Mar 2022
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Manager

Lessons Learned

RevUp sends us the patient's chronic-care management electronically. RevUp tells us what the...

Mar 2022
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Nurse

Relationship

I like the implementation; the higher-ups are definitely involved. The individual who is in charge...

Mar 2022
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Nurse

Functionality and Upgrades

When the chronic care management notes come over, they are very difficult to read. The vendor is...

Mar 2022
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Nurse

Functionality and Upgrades

We have paused calls. The providers didn't like the scripting because it seemed as though, instead...

Mar 2022
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Nurse

Relationship

The vendor really tries to meet all our needs. I haven't had any issues in terms of the contract...

Mar 2022
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Manager

Implementation and Training

Coming out the gate, MD Revolution had excellent training, and we had no problems with the initial...

Mar 2022
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Manager

Functionality and Upgrades

Nothing is wrong with the product; it is our fault if we ever have issues. The product is really...

Mar 2022
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