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Firstsource Eligibility Enrollment Services Commentary
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Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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Featured  Report

Eligibility & Enrollment Services 2023: An Initial Look at Client Satisfaction
Eligibility & Enrollment Services 2023:
An Initial Look at Client Satisfaction
April 2023
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Commentary Summary

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Neither
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Negative
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User Commentary

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VP/Other Executive

Relationship, Services

Firstsource gets the results. For years, they have been our primary vendor for doing enrollment. And...

Mar 2024
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Director

Relationship

At the end of the day, if the firm can get somebody Medicaid, that is going to positively impact our...

Feb 2024
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Director

Relationship, Services

The firm needs to improve their communication and some of their processes. They have an eligibility...

Feb 2024
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VP/Other Executive

Relationship, Relationship, Services, Services

The screening population in itself is very difficult, so I don't know whether I would give anybody a...

Dec 2023
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VP/Other Executive

Relationship, Relationship

Firstsource has had a hard time retaining people. Firstsource is in a really bad spot with...

Dec 2023
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Manager

Relationship, Relationship, Services, Services

I enjoy that Firstsource thinks outside of the box. If we authorize them to do so, they will send...

Dec 2023
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Manager

Relationship, Relationship

I communicate with Firstsource frequently. We have regular meetings where we go over statistical...

Dec 2023
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Manager

Relationship, Relationship

I have very rarely heard complaints about the firm from patients. There are times when the firm will...

Dec 2023
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Manager

Relationship, Relationship

I haven't really ever had any issues with the firm. I have been working with them for many years,...

Dec 2023
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Manager

Relationship, Relationship, Services, Services

Firstsource is performing as expected. We have an automated process with Firstsource. We used to be...

Nov 2023
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Manager

Relationship, Relationship

Firstsource can improve their communication in situations where they need to change something on...

Nov 2023
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Manager

Relationship, Relationship, Services, Services

Firstsource is performing like all the other agencies regarding the quality of staff. Firstsource is...

Nov 2023
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Manager

Relationship, Value, Value

Back when the firm was Medical Advocacy Services for Healthcare (MASH), they were very customer...

Nov 2023
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Manager

Relationship, Relationship

When the firm was Medical Advocacy Services for Healthcare and then PatientMatters, they had...

Nov 2023
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Manager

Relationship, Relationship

When the previous firm was bought out, there was some turnover. I saw firsthand evidence of one of...

Nov 2023
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Manager

Relationship, Value, Value

Firstsource seems to hone the strategic ability to make themselves more money. However, I'm not...

Nov 2023
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Manager

Value, Value

For every patient we get Medicaid, we get dollars in the bank, and that is a good thing. Our success...

Nov 2023
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Manager

Value, Value

My likelihood of recommending the firm is diminishing as the years go by. I would tell someone...

Nov 2023
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Director

Relationship, Relationship, Value, Value

The firm is patient centered. They are trying to assist patients in paying for their bills and...

Sep 2023
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Director

Relationship, Relationship

The firm has proved themselves. Their staff is competent and consistent.

Sep 2023
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