MedAssist Eligibility Enrollment Services Comments

 

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VP/Other Executive

Tools and Methodology

I am a huge fan of MedAssist. They know that they have my loyalty as a business partner, but if they...

Aug 2020
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VP/Other Executive

Relationship

If MedAssist were to use me as a reference, I would give them a positive reference. We have a...

Aug 2020
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VP/Other Executive

Other Observations

We have a small issue with MedAssist. We have two vendors working on an issue, and there is some...

May 2020
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Director

Future Outlook

We don't have long-term plans with MedAssist because we are looking at doing some of our work...

Apr 2020
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Director

People and Knowledge

I like that MedAssist's people were easy to work with. They were very engaged and willing to listen....

Feb 2020
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Director

Tools and Methodology

MedAssist was trying to crack nuts that had already been cracked and was almost trying to replace...

Feb 2020
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Director

ROI and Cost

The way the vendor is structured operationally just doesn't work well for them. The vendor is very...

Feb 2020
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Director

Sales and Contracting

At times, MedAssist was very eager to work with us, but at other times, the vendor proved to be very...

Feb 2020
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VP/Other Executive

Tools and Methodology

We have done a phenomenal job of securing Medicaid for most of our self-paid patients, thanks to the...

Feb 2020
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VP/Other Executive

Project Results

We had an opportunity to do a new implementation, and there was another vendor that did not seem...

Feb 2020
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VP/Other Executive

People and Knowledge

On the downside, I do feel like MedAssist is a vendor that we have to much more actively manage than...

Feb 2020
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VP/Other Executive

Project Results

The biggest outcome we have seen as a result of working with MedAssist is a very low self-pay rate...

Feb 2020
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Manager

Future Outlook

We have been using MedAssist for quite a long time. At this point, they are the only vendor for...

Feb 2020
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Manager

Relationship

MedAssist has some opportunity for improvement in being more proactive. We define a workflow with a...

Feb 2020
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Manager

Relationship

We approach vendor relationships as partnerships. MedAssist has had pretty consistent leadership in...

Feb 2020
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Manager

Future Outlook

At a certain point, our organization will very likely not use MedAssist moving forward. Our parent...

Feb 2020
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Director

Project Results

The vendor is very engaged. They are quick to respond. MedAssist wants to please the customer. There...

Feb 2020
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Director

Relationship

The vendor could work more quickly and prioritize the quality of centralized employees. The...

Feb 2020
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Director

Project Results

We have had to do a lot of auditing to make sure we aren't getting overcharged. The vendor has been...

Feb 2020
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Director

Relationship

There are times the vendor keeps their promises and times they don't. But in the last year, I am...

Jan 2020
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Director

People and Knowledge

We have pretty good rates. I really appreciate the vendor's flexibility. I want to emphasize that...

Jan 2020
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Director

Tools and Methodology

Sometimes the vendor's staffing just hasn't been on point; maintaining staff can be tough. We could...

Jan 2020
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VP/Other Executive

People and Knowledge

MedAssist’s people make a difference. The relationship and people MedAssist has involved are a very...

Oct 2019
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Director

People and Knowledge

Every once in a while, we experience some issues with MedAssist's staff; the quality of the staff...

Sep 2019
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Director

Tools and Methodology

MedAssist's services are working really well for us, and MedAssist works well with our patients. The...

Sep 2019
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VP/Other Executive

Tools and Methodology

We are in an extremely specialized field. Sometimes MedAssist has turnover issues with staff members...

Jun 2019
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VP/Other Executive

Tools and Methodology

MedAssist's strategic expertise is great. The subject matter experts understand each state's...

Jun 2019
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VP/Other Executive

Relationship

People at every level of MedAssist are engaged with us.

Jun 2019
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VP/Other Executive

Project Results

We certainly have a good partnership with MedAssist. MedAssist gets great results, and MedAssist is...

May 2019
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VP/Other Executive

Project Results

MedAssist does a great job. As we look at the accounts, we don't see any service issues. MedAssist...

May 2019
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VP/Other Executive

Tools and Methodology

MedAssist is extremely knowledgable about the space. MedAssist is a good resource, and we can go to...

May 2019
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VP/Other Executive

Relationship

MedAssist is always there for us when we need them. Whenever we call, MedAssist answers. MedAssist...

May 2019
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VP/Other Executive

Relationship

Even though MedAssist is large and has grown quite a bit, they keep their small-business approach...

May 2019
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VP/Other Executive

Project Results

I have a hard time pinpointing MedAssist's weaknesses. MedAssist addresses any performance or...

May 2019
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VP/Other Executive

Future Outlook

MedAssist goes above and beyond to explore additional relationships and opportunities. MedAssist has...

May 2019
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Director

Other Observations

We would purchase MedAssist’s Medicaid eligibility piece, but I don’t know about the financial...

Apr 2019
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Director

Other Observations

MedAssist does respond to concerns. They investigate to make improvements right away. I would like...

Apr 2019
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Director

People and Knowledge

My favorite thing about MedAssist is the collaboration with their business resources. Their team...

Apr 2019
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Director

Tools and Methodology

We have a good relationship with MedAssist in regards to the scope of services and the statement of...

Apr 2019
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VP/Other Executive

Relationship

The executives from MedAssist think they are better than they are, and that drives me crazy. They...

Apr 2019
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VP/Other Executive

ROI and Cost

MedAssist does a very good job with their employees. The employees are very interactive with our...

Apr 2019
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Manager

Tools and Methodology

MedAssist's strengths are that MedAssist is willing and flexible. MedAssist is easy to get in touch...

Apr 2019
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Manager

People and Knowledge

One of MedAssist's weaknesses is that some of their employees are new and don't have as much...

Apr 2019
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Manager

Tools and Methodology

I would recommend MedAssist's services. Sometimes in healthcare, people use different terminology....

Apr 2019
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Manager

People and Knowledge

The established employee that MedAssist has in place seems to know a lot, but I think MedAssist has...

Apr 2019
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Manager

Tools and Methodology

We have collaborated a lot with MedAssist's reporting people. I think having our reporting people...

Apr 2019
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Manager

Relationship

I know one of MedAssist's representatives is always reaching out and letting us know what MedAssist...

Apr 2019
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VP/Other Executive

People and Knowledge

When I have escalated things with MedAssist, I have spoken with subject matter experts in their...

Apr 2019
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VP/Other Executive

Future Outlook

We work with a ton of vendors, but we aren't happy with MedAssist. We have been very frustrated for...

Apr 2019
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VP/Other Executive

Sales and Contracting

I may have felt nickel-and-dimed a little. When I redid the contract, there were all these...

Apr 2019
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VP/Other Executive

People and Knowledge

MedAssist has been positive so far about addressing our challenges. I have been very pleased with...

Apr 2019
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VP/Other Executive

Tools and Methodology

We talked about processes with MedAssist. My team had to manage their people continuously and...

Apr 2019
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Director

Relationship

We don't really ask for executive involvement. We aren't involved with the executives too much. We...

Apr 2019
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Director

Tools and Methodology

MedAssist is very innovative, and we are using a really innovative tool that they developed. They...

Apr 2019
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Director

Project Results

We started a program with MedAssist, and getting it off the ground has been a slow process. The...

Apr 2019
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Director

Relationship

For the most part, MedAssist is very responsive to issues. Their senior management is extremely...

Apr 2019
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Director

Tools and Methodology

MedAssist did talk about a mobile app for uploading documents. I think that they are using that to a...

Apr 2019
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Director

Lessons Learned

If I could improve one thing, it might be the time it takes MedAssist to fill open positions. That...

Apr 2019
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Director

Relationship

We have been with MedAssist so long that I don't require much from the executives. The vendor has...

Apr 2019
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Director

People and Knowledge

MedAssist people that I work with are very knowledgeable about state requirements and Medicaid...

Apr 2019
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Director

Project Results

MedAssist's invoicing process has always been good and accurate, and that is not always the case...

Apr 2019
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Director

People and Knowledge

MedAssist has some occasional turnover. I know the vendor is trying to minimize turnover, but we...

Apr 2019
 Helpful

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Director

Tools and Methodology

There is some room for improvement in terms of innovation and things like that. There was more...

Apr 2019
 Helpful

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Director

Relationship

MedAssist's services are great, and we love them. They are a tremendous partner. MedAssist's senior...

Jul 2018
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Director

Tools and Methodology

MedAssist's service focuses on Medicaid eligibility. They take care of families by trying to help...

Jul 2018
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Director

Relationship

We don't know of any eligibility vendors that do a better job than MedAssist. They immediately...

Jul 2018
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Director

People and Knowledge

We had a problem with a representative from MedAssist, and we called one of their local leaders for...

Jul 2018
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Director

Relationship

I have been very impressed with MedAssist. Their corporate director has been very responsive to us....

Jun 2018
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Director

Project Results

MedAssist is very proactive, and they give us ideas and suggestions. They are problem solvers. They...

Jun 2018
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VP/Other Executive

Tools and Methodology

What makes MedAssist different is that they broke the cookie-cutter mold in order to meet our needs....

Apr 2018
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VP/Other Executive

Project Results

MedAssist is very responsive. Their response time is immediate. They are very flexible; they seem to...

Apr 2018
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VP/Other Executive

Relationship

Our relationship with MedAssist's executives is excellent. Obviously, they were involved with the...

Apr 2018
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VP/Other Executive

People and Knowledge

It seems that MedAssist sometimes settles and selects someone that they just hope that they can...

Apr 2018
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VP/Other Executive

Relationship

We trust MedAssist. Our senior leaders feel that MedAssist is a very trustworthy organization. We...

Apr 2018
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Manager

People and Knowledge

We have one person that we generally reach out to who handles everything for us. I like how...

Apr 2018
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Manager

Relationship

We would like to better understand MedAssist's processes and organization. We have met with a few...

Apr 2018
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Manager

Tools and Methodology

MedAssist's IT and technology piece is a little less impressive than what other vendors have....

Apr 2018
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Manager

Project Results

MedAssist's performance is exceptional. They are great at working with our clientele, and MedAssist...

Apr 2018
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Director

Project Results

We use MedAssist for Medicaid eligibility services. They work on-site at all of our facilities, and...

Feb 2018
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Director

Other Observations

I hear a mix of positive and negative reactions about patient interactions with MedAssist. The...

Feb 2018
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Director

Other Observations

We have a good relationship with MedAssist. We have helped them with eligibility screening, which is...

Feb 2018
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VP/Other Executive

Project Results

Going live with MedAssist was easy and seamless. They were very kind with us. We had an internal...

Feb 2018
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VP/Other Executive

Sales and Contracting

Everything is straightforward with the billing. Whenever we get the first invoice from any vendor,...

Feb 2018
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VP/Other Executive

Relationship

We have excellent engagement with the MedAssist executive team. They are on-site. They email back...

Feb 2018
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