Firstsource Extended Business Office Comments

 

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Current Time Inside Cache Tag Helper: 9/26/2020 6:04:44 AM and Model.EvProductId = 78969

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User Commentary

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VP/Other Executive

Tools and Methodology

MedAssist looks at us with the long term in mind. They are always coming back with options. We could...

Aug 2020
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Director

Relationship

There has been no change in processes during the COVID-19 crisis. The vendor has accommodated our...

May 2020
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Director

Other Observations

The vendor shifts and moves as I request, but they don’t promote, push, or advise on possible...

May 2020
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Director

Relationship

Considering our patient population, the vendor does an exceptional job of collecting with what they...

May 2020
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Director

Tools and Methodology

On some of the follow-up, the vendor needed more staff. They didn’t allocate enough resources when...

May 2020
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Director

Relationship

We had regular contact with the supervisor and manager. We have a formal conference call with the...

May 2020
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VP/Other Executive

Tools and Methodology

MedAssist is on the cutting edge of some new processes and technologies. We have moved to 100%...

Mar 2020
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VP/Other Executive

Relationship

I work with the person at the highest level of leadership at MedAssist, and that person is very...

Mar 2020
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Director

People and Knowledge

I would be very likely to recommend MedAssist's services to a peer or friend. They are a great...

Feb 2020
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Director

Project Results

The struggle is the same as most everyone, and that is IT. MedAssist has delayed getting their...

Feb 2020
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Director

Relationship

MedAssist is fantastic to work with. I meet with them regularly, and we talk about our issues. I...

Dec 2019
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Director

Relationship

MedAssist is a collection agency, and they do their job well. They are easy to work with. If I need...

Dec 2019
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Director

Other Observations

MedAssist doesn’t exceed my expectations, but they meet them. The vendor hits the industry standard....

Dec 2019
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Director

Project Results

MedAssist does a great job, and I like that they have very reasonable fees. MedAssist people are...

Sep 2019
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Director

Project Results

MedAssist achieves efficiency outcomes mainly through resources. They have been very successful at...

Mar 2019
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Director

Project Results

We have weekly operational meetings with MedAssist as well as quarterly meetings, and they are very...

Mar 2019
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Director

Project Results

MedAssist is always willing to give us feedback when they identify trends with payers. That helps...

Mar 2019
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Director

Project Results

We send MedAssist low-dollar accounts, and they aren't as collectible as some of our high-dollar...

Mar 2019
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Director

Project Results

MedAssist has helped us keep our A/R and A/P days where we want them to be. MedAssist hasn't allowed...

Mar 2019
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Director

Relationship

MedAssist’s executives ask for my opinion or help me when I need help.

Mar 2019
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Director

Tools and Methodology

MedAssist is willing to go out on a limb with me on projects. They do things they haven’t done...

Mar 2019
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Director

People and Knowledge

MedAssist has some turnover and new people. We all struggle with that.

Mar 2019
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Director

Tools and Methodology

I don't know whether the service is considered unique, but I would consider it unique. MedAssist...

Mar 2019
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Director

People and Knowledge

I do not receive any patient complaints about how MedAssist handles the accounts. I don’t hear...

Mar 2019
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Director

Tools and Methodology

MedAssist is phenomenal at what they do as far as I am involved. They are very proactive. Whenever...

Mar 2019
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Director

Relationship

I didn't feel like MedAssist was ever trying to hide anything from us.

Mar 2019
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Director

Tools and Methodology

MedAssist could provide more training and double-check our work. They could also be more innovative...

Mar 2019
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VP/Other Executive

Relationship

MedAssist is a great business partner. We are a high-maintenance group, and we don't apologize for...

Mar 2019
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VP/Other Executive

Relationship

We want to be the absolute best healthcare provider for our region. We want to do that at a fair and...

Mar 2019
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VP/Other Executive

ROI and Cost

We are challenged every year to do cost containment. I asked MedAssist to help reduce our rate, and...

Mar 2019
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VP/Other Executive

People and Knowledge

Anytime something happens, I go to my executive contacts from MedAssist, and they make things...

Mar 2019
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VP/Other Executive

People and Knowledge

MedAssist is responsive even when they could be defensive and protective.

Mar 2019
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VP/Other Executive

Tools and Methodology

In addition to all of the dollars that MedAssist collects for us, they collect charity applications,...

Mar 2019
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VP/Other Executive

Tools and Methodology

MedAssist is super efficient and helps us resolve our outstanding A/R.

Mar 2019
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VP/Other Executive

Project Results

Many good things happen as a result of our partnership with MedAssist. They do so many things behind...

Mar 2019
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VP/Other Executive

Project Results

MedAssist outperforms their competitors by a couple of percentage points in terms of turning over dollars....

Mar 2019
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VP/Other Executive

Other Observations

We give MedAssist transfers of accounts, we share information on comments and collections, and we...

Mar 2019
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Manager

People and Knowledge

Firstsource is transparent with us and the VP who I correspond with is available as needed, as much...

Mar 2019
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Manager

Project Results

We would purchase Firstsource again. We have been with them for so long at this point.

Mar 2019
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Manager

Other Observations

They are trained to do their job well enough. Sometimes when it comes down to when we have to do...

Mar 2019
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Director

Tools and Methodology

MedAssist has been very responsive to our needs, and we have been able to increase our self-pay...

Jun 2018
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Director

Project Results

We have been receiving more complaints from patients since we started using MedAssist to help with...

Jun 2018
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Director

Relationship

We continue to be satisfied with MedAssist. They are very easy to work with and are open to changes....

Jun 2018
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Manager

People and Knowledge

MedAssist has really great customer service when it comes to compliance. I deal with a point person...

Apr 2018
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Manager

Project Results

MedAssist works really well with clients. Staff members can collect on low-dollar items that they...

Apr 2018
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Manager

Tools and Methodology

One weakness is that the appeals for high-dollar items aren't great. Having someone review medical...

Apr 2018
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Manager

Relationship

We have had some billing struggles on our end with the new system conversion, and we have been...

Mar 2018
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Manager

People and Knowledge

We have had several issues with MedAssist's staff. They have had employees leave who were at the...

Mar 2018
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Director

Other Observations

Our general experience with MedAssist has been very good. We have added some new services, and that...

Jan 2018
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Director

Project Results

MedAssist was willing and eager to do more work, but they were missing details on how to make things...

Jan 2018
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Director

People and Knowledge

We get good results from MedAssist. Their representatives have been trained and are doing a good job...

Jan 2018
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Director

Relationship

MedAssist is one of our best partners. They respond well to feedback. Our IT systems communicate...

Jan 2018
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Manager

Project Results

MedAssist provided legacy A/R rundown services at one point in time; however, they are not offering...

Nov 2017
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Manager

Relationship

We have had several years of experience with MedAssist, so we communicate with and give feedback to...

Nov 2017
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Manager

Tools and Methodology

MedAssist's innovative tools and processes are slightly lacking. We expect the vendor to communicate...

Nov 2017
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Manager

Other Observations

After our system conversion, we had to hire more full-time staff, even in-house staff, to help...

Nov 2017
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VP/Other Executive

Relationship

We have a really good open relationship with MedAssist. They provide us with excellent service. We...

Nov 2017
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Manager

Tools and Methodology

We have talked to MedAssist about training. They have hired a handful of new people over the last...

Oct 2017
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