Firstsource Extended Business Office Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship, Relationship
The Firstsource staff is all remote, and because of that arrangement, I have never had an issue with...
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Operations, Value
Firstsource wanted to up our contingency when we started to give them more business. Getting more...
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Relationship
The quality of the work that we get from Firstsource isn't consistent. They have turnover. They are...
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Relationship
I consistently have to go back to our contacts at Firstsource and reiterate that I expect no more...
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Loyalty, Relationship
The firm has struggled with turnover, as have many people across the healthcare industry. Maybe I am...
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Relationship
The firm is very flexible. They are always open to any projects. When we came to them with a...
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Relationship
The firm has some well-educated associates who provide good outcomes for us. But the timing of the...
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Relationship
We have regular touchpoints with the firm’s leadership team so that we can have conversations about...
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Value
The firm doesn’t go out of their way to charge us for additional things based on our fee schedule....
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Relationship, Relationship
We struggled with Firstsource's service for a long time. Firstsource wasn't the first firm that we...
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Relationship, Relationship
Early on, the firm had a lot of turnover, but in the last year or so, things have really stabilized....
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Relationship, Relationship, Operations
The firm rolled out automation tools, and they had some of their executive leadership hop on board...
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Services, Services
We have changed several workflow processes recently, and even before that, Firstsource seemed pretty...
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Loyalty, Operations, Operations, Services, Services
I would not buy the product again because it seems like there is a lot of retraining, and that is...
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Operations
The firm really needs to start leveraging the technology that they use elsewhere, whether it be...
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Loyalty, Loyalty, Loyalty, Relationship
We are looking to move away from Firstsource. Firstsource did submit an application for our RFP, but...
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Relationship, Value
With a lot of the money that the firm is able to claim invoicing for, the firm is getting paid by...
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Relationship, Relationship, Relationship
When we have calls with Firstsource, the most frustrating thing is that the firm never brings up any...
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Relationship, Relationship, Relationship, Operations
A higher-up from the firm was on a call with us, but that person was almost like a placeholder; they...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
Just like any firm, Firstsource started out with good intentions, but they never really showed a...
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Relationship, Relationship, Relationship, Operations
One of Firstsource’s top issues is recruiting and retaining staff. The firm has a hard time with...
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Relationship, Relationship, Relationship, Services
The firm approached us with some potential automation that would supposedly help with the workflows...
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Value, Value, Value
The firm gets paid on a contingency basis, so the more they collect for us, the more they get paid....
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Relationship, Relationship, Relationship
Firstsource was brought in with a lot of inconsistent direction from us and without good practices,...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
I see a lot of opportunities. I have had to teach Firstsource a lot, and that is not what I would...
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Relationship, Relationship, Relationship, Services, Services, Services
Our receivable recovery rate is incredible with Firstsource. We are knocking it out of the park, and...
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Relationship, Relationship, Relationship
We have regular calls with the firm, and they are truly engaged. Everybody seems to be on top of...
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Relationship, Relationship, Relationship
Firstsource has good people who want to work and do things right. I can't understand some of their...
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