Aerial Health Coordinator (GSI Health) Comments

 

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Current Time Inside Cache Tag Helper: 9/23/2020 1:08:00 AM and Model.EvProductId = 91859

Commentary Summary

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Neither
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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

The quality of the system has improved. The platform used to be a lot simpler, and now the vendor is...

Nov 2019
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Analyst/Coordinator

Service and Support

I wish the vendor would focus more on the help desk. It is a very inadequate type of alerting...

Nov 2019
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Analyst/Coordinator

Relationship

The executives sat down with us and talked about what we need and where we are headed. I appreciated...

Nov 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

The pricing could be improved somewhat because things are getting more competitive. The money that...

Nov 2019
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Analyst/Coordinator

Future Outlook

The vendor has done a pretty good job in the last year, and I suspect that they are going to get...

Nov 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The system is easy to use. We can bring new care managers on, and those managers can navigate the...

Nov 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The system has a few nuances. All users now have access to change certain aspects of the...

Nov 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The product has improved considerably. The portal was enhanced, so the system now looks at certain...

Nov 2019
 Helpful

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Analyst/Coordinator

Future Outlook

We have invested a lot of time and money into the application. A lot of changes were made in the...

Nov 2019
 Helpful

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Analyst/Coordinator

Relationship

The vendor tries to keep their promises. They fall short on things sometimes, and that is...

Nov 2019
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Analyst/Coordinator

Implementation and Training

The vendor’s implementations have gotten much better. Our project manager talked to our team about...

Nov 2019
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Analyst/Coordinator

Service and Support

The system is pretty much exactly what the vendor presented to us. Sometimes I sense a technological...

Nov 2019
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Analyst/Coordinator

Implementation and Training

The training for the system has improved over the last few years. The vendor has a dedicated...

Nov 2019
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Analyst/Coordinator

Implementation and Training

Everybody wants more training for the system, but sometimes the training is good. We have a training...

Nov 2019
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Analyst/Coordinator

Service and Support

My project manager is fantastic. I talk to that person regularly. The project manager takes care of...

Nov 2019
 Helpful

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COO

Functionality and Upgrades

GSI Health responds to some things, but things get broken all the time, and things get hard. We...

Nov 2019
 Helpful

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COO

Functionality and Upgrades

Most of the things the vendor promotes and pushes out to customers are broken or don't work the way...

Nov 2019
 Helpful

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COO

Functionality and Upgrades

We feel as though things in the tool are disconnected; we have to open so many views to navigate...

Nov 2019
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Manager

ROI / Cost (care and feeding)

I think GSI Health has a lot to offer, but we are having problems because we haven't purchased...

Sep 2019
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Manager

Relationship

I think GSI Health does keep all their promises. We struggled at the beginning with the customer...

Sep 2019
 Helpful

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Manager

Implementation and Training

GSI Health definitely has training, and they are glad to provide it. Sometimes GSI Health wants to...

Sep 2019
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Manager

Functionality and Upgrades

The reports for GSI Health aren’t what I thought they would be. I was very specific in the reports I...

Sep 2019
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Manager

Functionality and Upgrades

GSI Health is not very proactive. We didn’t even know when they upgraded and changed the reporting structure....

Sep 2019
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Manager

Functionality and Upgrades

In terms of the GSI Health case management platform, we can write our progress notes, and we can...

Sep 2019
 Helpful

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Manager

Functionality and Upgrades

GSI Health's system is wonderful when it comes to enrolling patients and creating programs and plans...

Sep 2019
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Manager

Functionality and Upgrades

With GSI Health, there is no disease management platform to really walk through. I don’t see as many...

Sep 2019
 Helpful

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Manager

Functionality and Upgrades

The ability to message in GSI Health's system is helpful when we can’t email people. That messaging...

Sep 2019
 Helpful

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Manager

Functionality and Upgrades

Some of the reports for GSI Health leave much to be desired, and GSI Health just assumes that as the...

Sep 2019
 Helpful

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Manager

Functionality and Upgrades

We had to create our own assessments, and although they are supposed to pull into a care plan so...

Sep 2019
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Manager

Functionality and Upgrades

Not everything is being pulled over. I have used several different case management platforms, and I...

Sep 2019
 Helpful

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Manager

Functionality and Upgrades

There are alerts that help us to remember things, but if our alerts aren’t set and things aren’t...

Sep 2019
 Helpful

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Manager

Functionality and Upgrades

The biggest challenge we have with Coordinator is that we can’t communicate with each other. Nobody...

Sep 2019
 Helpful

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Manager

Service and Support

A really valuable part of what GSI Health brings to the table is their ability to work with some of...

Jun 2019
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Manager

ROI / Cost (care and feeding)

My one issue is the reporting. Some of the reports that we get are really great and beneficial. But...

Jun 2019
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Manager

Other Observations & Comments

I have not seen any major changes to Coordinator that have brought in new technology. That doesn't...

Jun 2019
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Manager

Relationship

I have a pretty good relationship with GSI Health. They have been very helpful.

Jun 2019
 Helpful

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Analyst/Coordinator

Implementation and Training

We had a lot of issues with our initial go-live. Our data was initially not loaded correctly, and...

May 2019
 Helpful

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Analyst/Coordinator

Implementation and Training

GSI Health has some really good training materials. The trainers that we work with are very helpful,...

May 2019
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Analyst/Coordinator

Functionality and Upgrades

There were definitely points in our contract that GSI Health said they could deliver, and they still...

May 2019
 Helpful

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Analyst/Coordinator

Service and Support

Sometimes the help desk closes out tickets when the issue isn't resolved. Tickets aren't responded...

May 2019
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Analyst/Coordinator

Interfacing and Integration

The integration between Coordinator and another one of our systems is low. GSI Health's...

May 2019
 Helpful

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Analyst/Coordinator

Relationship

The system could be a very useful product if the vendor would take into account the suggestions they...

May 2019
 Helpful

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Analyst/Coordinator

Implementation and Training

GSI Health has definitely shown us a lot of new things that they have been working on that we think...

May 2019
 Helpful

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Manager

Service and Support

GSI Health is not particularly helpful when we reach out for help. Finding someone to help us is...

Apr 2019
 Helpful

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Manager

Relationship

I feel like GSI Health tried to be helpful during implementation. Things could have been better. Our...

Apr 2019
 Helpful

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Manager

Service and Support

We have to use this product because we don't have a choice. However, the problem with working with...

Apr 2019
 Helpful

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Manager

Functionality and Upgrades

This product is quite frustrating to use. In order for us to be able to work across our sites, we...

Apr 2019
 Helpful

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Manager

Functionality and Upgrades

The reporting features in this system don't report on what we need them to. We can do a...

Apr 2019
 Helpful

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Director

Functionality and Upgrades

Coordinator’s reporting features are terrible. There is no data dictionary, so we haven’t been able...

Apr 2019
 Helpful

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Director

Functionality and Upgrades

We are not fully up to date with some of the features we were hoping to have with Coordinator in...

Apr 2019
 Helpful

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Director

Functionality and Upgrades

GSI Health is responsive, and there has been leadership involvement. However, the product is not...

Apr 2019
 Helpful

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Director

Service and Support

We have had multiple GSI Health client representatives who weren't familiar enough with the tool and...

Apr 2019
 Helpful

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Director

Functionality and Upgrades

My favorite things about GSI Health’s Coordinator are the ability for a team to work on a single...

Apr 2019
 Helpful

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Analyst/Coordinator

Other Observations & Comments

GSI Health is definitely falling short because we can’t look at our outcomes by population or...

Mar 2019
 Helpful

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Analyst/Coordinator

Service and Support

We have had regularly scheduled calls with GSI Health’s support, and the support people have been...

Mar 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I don’t like GSI Health’s software or platform. Over the past year, they have at least made an...

Mar 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We have been having a really hard time using HIEs with the system. Nobody is admitting where the...

Mar 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We have had a few meetings with GSI Health and the other organizations in our state. GSI Health...

Mar 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

GSI Health's system doesn’t do well when it comes to care management and care plans. The platform,...

Mar 2019
 Helpful

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Manager

Implementation and Training

A great service that GSI Health offers is a biweekly webinar refresher training. However, the...

Mar 2019
 Helpful

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Manager

Implementation and Training

GSI Health has a very well-defined implementation process with a lot of good documentation and...

Mar 2019
 Helpful

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Manager

Service and Support

The services that GSI Health provides are good, especially the account management and the help with...

Mar 2019
 Helpful

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Manager

Technology

GSI Health hasn’t delivered anything new lately. GSI Health lacks a few things on their product...

Mar 2019
 Helpful

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Manager

Future Outlook

The version of the product that we have right now is not wonderful, but the version that GSI Health...

Mar 2019
 Helpful

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VP/Other Executive

Implementation and Training

We need quality training from GSI Health. The training that we receive is based on Cisco Webex, and...

Mar 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

I would likely not buy Coordinator again. I would prefer to have a system that is customized and...

Mar 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

The problem with GSI Health’s support is that our representative can't fix a lot of things on an...

Mar 2019
 Helpful

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VP/Other Executive

Relationship

We talk to the person that GSI Health has assigned to us about what we need from the Coordinator...

Mar 2019
 Helpful

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COO

Implementation and Training

GSI Health’s trainer is amazing, and this trainer has definitely done a lot for us. The trainer does...

Mar 2019
 Helpful

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COO

Implementation and Training

I feel like GSI Health tries to keep their promises, but their system’s capability is limited....

Mar 2019
 Helpful

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COO

Implementation and Training

The system's training portal is not customizable to each client. Our configuration is different than...

Mar 2019
 Helpful

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COO

Service and Support

We usually have to bring issues regarding updates and changes to state policies to GSI Health’s...

Mar 2019
 Helpful

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COO

Functionality and Upgrades

It is very difficult to get a data dump from GSI Health's canned reports. A lot of our agencies are...

Mar 2019
 Helpful

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COO

Technology

Coordinator is not so bad for the end users. There are definitely some glitches that happen, and...

Mar 2019
 Helpful

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COO

Relationship

When we do need executive involvement, GSI Health is available and accommodating.

Mar 2019
 Helpful

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COO

ROI / Cost (care and feeding)

We are invoiced based on the number of clients that are in the system, and we have a lot of inactive...

Mar 2019
 Helpful

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COO

Future Outlook

I am not sure about the future with GSI Health. We are definitely open to switching systems if...

Mar 2019
 Helpful

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Manager

Implementation and Training

The members of the GSI Health staff that did the training helped us put together our programs, and...

Mar 2019
 Helpful

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Manager

Implementation and Training

GSI Health is very user friendly. They are very flexible in helping us develop the different...

Mar 2019
 Helpful

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Manager

Implementation and Training

GSI Health is great to work with. They offer us refresher training twice a month. Every now and...

Mar 2019
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Manager

Service and Support

We can either email or call GSI Health and they will get back to us in less than a day. GSI health...

Mar 2019
 Helpful

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Manager

Functionality and Upgrades

GSI Health's system has a whole section where we can do reports, see what our caseloads are, and see...

Mar 2019
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Manager

Functionality and Upgrades

We actually have the clients’ database with GSI Health's system, and we are able to look at reports...

Mar 2019
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Manager

Functionality and Upgrades

It is very easy to maneuver the GSI Health system. It is also easy to access the different parts of...

Mar 2019
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Manager

Interfacing and Integration

GSI Health is meeting the integration goals that we have in regards to expanding into other...

Mar 2019