Medfusion Patient Portal Comments

 

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User Commentary

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Director

Other Observations & Comments

I don't know whether the product is going to be part of our long-term plans because we are in the...

Oct 2020
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Director

Functionality and Upgrades

The vendor keeps all of their promises. When we asked about what was included in the patient portal,...

Oct 2020
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Director

ROI / Cost (care and feeding)

Like with any other product on the market, everything costs extra with Medfusion Patient Portal. All...

Oct 2020
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Director

Interfacing and Integration

The vendor's initial training was okay, but we haven't really had any ongoing training. We have had...

Oct 2020
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Director

Functionality and Upgrades

The overall product is fine. If we took on all of the new technology that the vendor had to offer,...

Oct 2020
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Director

Functionality and Upgrades

Medfusion's product is a solid portal. Its simpleness is its strength because it is easy for our...

Apr 2020
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Director

Functionality and Upgrades

The back end of Medfusion is not as good as I would like it to be. The template version is just not...

Apr 2020
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Manager

Future Outlook

We are moving away from Medfusion. We would not go with the Medfusion portal again. More than...

Mar 2020
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Manager

Functionality and Upgrades

In all fairness to the vendor, we have not done continual upgrades because we have been planning to...

Mar 2020
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Manager

ROI / Cost (care and feeding)

Medfusion started to nickel-and-dime, and that is probably one of the reasons we backed off a bit...

Mar 2020
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Manager

Other Observations & Comments

It looks like the vendor is rolling out new technology, but that is nothing that we can use.

Mar 2020
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Manager

Interfacing and Integration

Recently, there was quite an issue where the solution wasn't integrating. We weren't able to invite...

Mar 2020
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Manager

Functionality and Upgrades

The solution is pretty easy to use for what we use it for.

Mar 2020
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Manager

Relationship

The vendor's support team has become nonresponsive. The timeliness to resolve an issue is not...

Mar 2020
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Manager

Other Observations & Comments

Medfusion is trying to be proactive, but the solution doesn't work for us anymore.

Mar 2020
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CIO

Functionality and Upgrades

The reason we went to Medfusion was that we finally realized that our previous patient portal wasn’t...

Jan 2020
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CIO

Functionality and Upgrades

The Medfusion system has a mobile app. It is responsive and peppy. As long as the user has authority...

Jan 2020
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CIO

Functionality and Upgrades

I would buy the system again without hesitation. It is the best patient portal out there. The...

Jan 2020
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CIO

Relationship

Medfusion keeps all their promises and then some. When we have a small request, the vendor says they...

Jan 2020
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CIO

Functionality and Upgrades

The initial implementation and conversion were great. As the upgrades started to grow, the upgrades...

Jan 2020
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CIO

Implementation and Training

The quality of the initial and ongoing training was fantastic. We have hundreds of employees. We...

Jan 2020
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CIO

Interfacing and Integration

Medfusion was terrific. The people that we had from our organization who were working on things like...

Jan 2020
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CIO

Technology

When it comes to new technology, everything I have seen from Medfusion is up to date and current....

Jan 2020
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CIO

Functionality and Upgrades

Our end users are very happy with Medfusion’s system. The system is easy to use. We are not dealing...

Jan 2020
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CIO

Service and Support

Every time we called support, someone answered. Every time we turned in a ticket, someone quickly...

Jan 2020
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CIO

Other Observations & Comments

If someone went to our organization’s website and tried to find the button for paying a bill, that...

Jan 2020
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CIO

Relationship

Getting Medfusion’s system was one of the best decisions we made in terms of receiving our money’s...

Jan 2020
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CIO

Other Observations & Comments

The acquisition from NextGen Healthcare was good, but when the nimble companies get bought by the...

Jan 2020
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CIO

Functionality and Upgrades

There is one thing Medfusion didn’t do that I really think they should have been able to do. When we...

Jan 2020
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Director

Relationship

Medfusion has done everything they have told us they would do.

Jan 2020
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Director

Service and Support

The service is acceptable, but anything can be improved.

Jan 2020
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Director

Future Outlook

Fortunately, Medfusion’s greatest weakness will probably not be a factor now that NextGen Healthcare...

Jan 2020
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Manager

Functionality and Upgrades

We have been very happy with the services Mefusion provided and the enhancements that they continue...

Dec 2019
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Manager

Functionality and Upgrades

We started out with mainly bill-pay functionality, and then we added other features as time went on....

Dec 2019
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Manager

Sales and Contracting

Sometimes the sales employees can overpromise. That can happen with any company.

Dec 2019
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Manager

Functionality and Upgrades

Our self-scheduling was more labor intensive than we had anticipated after seeing the demo. I made a...

Dec 2019
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Manager

ROI / Cost (care and feeding)

Medfusion does small enhancements along the way that are part of our monthly fee. The...

Dec 2019
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Manager

Relationship

Medfusion has been very open to discussion for enhancements, so as we have wanted to add...

Dec 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

Medfusion Patient Portal is an easy portal for our patients to access. As a result, we have been...

Nov 2019
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Analyst/Coordinator

Service and Support

The basic support is adequate, but Medfusion does a good job of keeping us informed of developing...

Nov 2019
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Director

Functionality and Upgrades

I haven't had much follow-up from Medfusion since we installed Medfusion Patient Portal, but I...

Nov 2019
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Director

Other Observations & Comments

I have some concerns with the way that Medfusion packages some things together.

Nov 2019
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Director

Relationship

I have never heard from or talked to any of the Medfusion executives. I have no contact with them.

Sep 2019
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Director

Technology

We didn’t have any issues with the last upgrade we did, so I guess it is effective. The product has...

Sep 2019
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Director

Future Outlook

Medfusion is part of a bigger problem, and that problem is our EHR vendor. Our EHR vendor is...

Sep 2019
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Director

Functionality and Upgrades

I am a little frustrated. If we were staying with our EHR vendor, I probably would have moved away...

Sep 2019
 Helpful

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Analyst/Coordinator

Service and Support

We have our ups and our downs with Medfusion's portal. The portal has a lot of good features, but...

May 2019
 Helpful

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Analyst/Coordinator

Interfacing and Integration

Our EHR vendor is working on a patient portal solution, but the solution doesn't have quite as many...

May 2019
 Helpful

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Analyst/Coordinator

Service and Support

When I call the support people about an issue, I usually have to go through Medfusion's support...

May 2019
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Analyst/Coordinator

Implementation and Training

We haven’t really had any issues with system upgrades, but Medfusion doesn't really do training....

May 2019
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Manager

Relationship

We are still using Medfusion Patient Portal and are happy with it. The system is fairly simple to...

Apr 2019
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Manager

Service and Support

Medfusion’s support isn’t the best. I think a lot of companies have reduced their help desk...

Apr 2019
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Director

Interfacing and Integration

We purchased Medfusion's patient portal a few years ago because our existing EMR is quite antiquated...

Mar 2019
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Director

Functionality and Upgrades

When I think of Medfusion Patient Portal, the first word that comes to my mind is “horrific.”...

Nov 2018
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Director

Functionality and Upgrades

One of the things that was frustrating during the transition from Greenway Health to Medfusion was...

Nov 2018
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Director

Functionality and Upgrades

I recommend that Medfusion focus on the interface. I don’t know anyone who uses the portal and says...

Nov 2018
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Director

Functionality and Upgrades

I would love one dashboard for a lot of things, but Medfusion doesn’t have the main things resolved....

Nov 2018
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Director

Interfacing and Integration

When the interface between Greenway Health and Medfusion keeps going down, we have to change things...

Nov 2018
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Analyst/Coordinator

Service and Support

Our issues with Medfusion just overshadow everything else, so I would say they are not doing...

Nov 2018
 Helpful

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Analyst/Coordinator

Service and Support

Things didn't start out very well with Medfusion, but a couple of years ago, things were fine. We...

Nov 2018
 Helpful

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Analyst/Coordinator

Service and Support

Recently, the feature patients use to ask a staff member a question was not working. The messages...

Nov 2018
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Analyst/Coordinator

Service and Support

The Medfusion representative who is coordinating all our problems recently wanted me to review a...

Nov 2018
 Helpful

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Analyst/Coordinator

Service and Support

The customer support is abysmal. We were having problems with the mapping with our EMR, so I...

Nov 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We would change our patient portal if we could, but we have so much invested in the Medfusion portal...

Nov 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Patients send in a message, and the message does not go to the right place, so we miss a lot of...

Nov 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Recently, all the messages that patients submit through a certain tool go to the doctors' desktops....

Nov 2018
 Helpful

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Analyst/Coordinator

Interfacing and Integration

When we came on board with Medfusion, we found out that there we needed multiple interfaces. The...

Nov 2018
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

The system has a feature that we do not use, but Medfusion sent us a bill for using the feature. I...

Nov 2018
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Our meaningful use numbers are completely inflated. That is because the system sent out duplicate...

Nov 2018
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Analyst/Coordinator

ROI / Cost (care and feeding)

Medfusion may keep us from achieving meaningful use for the first time in several years because of...

Nov 2018
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Manager

Implementation and Training

Medfusion did a lot of the setup during the implementation, but the product didn’t have as much...

Nov 2018
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Manager

Service and Support

The customer service for extracting our data has been horrible, even with the advanced notice of the...

Nov 2018
 Helpful

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Manager

Service and Support

We faced problems with Medfusion for a long time. We had a lot of problems with the customer...

Nov 2018
 Helpful

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Manager

Service and Support

Medfusion said we would be able to upload data from an online form from the portal to the EHR, but...

Nov 2018
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Manager

Functionality and Upgrades

With the Medfusion tool, patients can’t send me information. I need patients to be able to securely...

Oct 2018
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Manager

Other Observations & Comments

The Medfusion tool is a standalone portal. It is a little unwieldy, but only because it has to...

Oct 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Medfusion is doing the best they can to keep up with current technology for MIPS and meaningful use....

Sep 2018
 Helpful

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Analyst/Coordinator

Other Observations & Comments

Our only problem is that our VAR won't support Medfusion Patient Portal, but that problem is out of...

Sep 2018
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Director

Relationship

Things are going really well with Medfusion. We have been impressed because our voice is heard every...

Aug 2018
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Director

Relationship

Medfusion is always innovating and coming up with things. They allow their customers to vet their...

Aug 2018
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Director

Service and Support

We are fighting a whol