MEDITECH C/S Suite Comments

 

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Current Time Inside Cache Tag Helper: 9/26/2020 9:36:32 PM and Model.EvProductId = 54177

Commentary Summary

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User Commentary

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CIO

Functionality and Upgrades

MEDITECH’s support during the COVID-19 crisis was probably one of the reasons that our board was...

Sep 2020
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CIO

Sales and Contracting

MEDITECH has changed their model somewhat. They no longer charge for travel when they send folks out...

Sep 2020
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CIO

Functionality and Upgrades

We have certainly done a great job making the tool work. But increasingly, MEDITECH comes to us and...

Sep 2020
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CIO

Relationship

I emailed an executive because I was frustrated about their pricing practices where they announce...

Sep 2020
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CIO

ROI / Cost (care and feeding)

The vendor doesn't avoid charging for every little thing. They seem to be nickel-and-diming us more...

Sep 2020
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CIO

Implementation and Training

When we implemented the product, the vendor wasn't doing their own implementations. They used...

Sep 2020
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CIO

Functionality and Upgrades

The vendor is in the middle of the road. The gaps in the system are with the maturity of the web...

Sep 2020
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Analyst/Coordinator

Technology

The system is easy to use. It is a good system, but the visual side is not great. I can't locate...

Aug 2020
 Helpful

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Manager

Future Outlook

The solution is not part of our long-term plans. The cost for the enterprise system that we are...

Aug 2020
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Manager

Functionality and Upgrades

We have done very well with MEDITECH’s system. When we first started the discussions with our...

Aug 2020
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Manager

ROI / Cost (care and feeding)

MEDITECH has their little instances where they charge a lot for something, but they don’t charge for...

Aug 2020
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Manager

Interfacing and Integration

Integration works with some tweaking on our end. We don’t use some of MEDITECH’s things, so we need...

Aug 2020
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Manager

Service and Support

MEDITECH was proactive in putting in best practice changes and some suggestions for our screens...

Aug 2020
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Manager

Service and Support

For COVID-19, MEDITECH has provided some best practices. They have made some tracking available. I...

Aug 2020
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Manager

Functionality and Upgrades

We have struggled with the latest requirements, especially for meaningful use and incorporating...

Aug 2020
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Manager

Service and Support

MEDITECH has excellent support for the EMR module. The platform is flexible, and that is both good...

Aug 2020
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Manager

Functionality and Upgrades

I like that the EMR incorporates both the inpatient and outpatient settings as well as home health...

Aug 2020
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Manager

Functionality and Upgrades

One thing that I do not like about the EMR is there is not an ability to stop anyone from printing....

Aug 2020
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CIO

Functionality and Upgrades

We have seen a dramatic increase in the amount of untested software delivered by MEDITECH in the...

Jul 2020
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CIO

Functionality and Upgrades

We are on an older version of the system. There are newer versions. If we had the newer versions, I...

Jul 2020
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Manager

Relationship

The vendor has been extremely responsive to our needs. With COVID-19, we worked together on a risk...

Jul 2020
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Manager

Functionality and Upgrades

MEDITECH is very proactive in terms of regulatory things. With the PDGM, the vendor assisted us in...

Jul 2020
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Manager

Service and Support

MEDITECH is always willing to look at other solutions if we have recommendations or if we have...

Jul 2020
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Manager

Functionality and Upgrades

With MEDITECH’s system, we can customize what we need to customize. The system is task based, so we...

Jul 2020
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Manager

Functionality and Upgrades

We are already ahead of the game because we are using MEDITECH’s telehealth piece of the system. As...

Jul 2020
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Director

Service and Support

MEDITECH's support through the COVID-19 crisis has been good. We have been able to easily update...

Jul 2020
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Director

Other Observations & Comments

MEDITECH isn't really doing anything with the Client Service platform any longer. Everything is...

Jul 2020
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Manager

Lessons Learned

What we are finding now is that we did not use the system to its fullest potential. When we set it...

Jul 2020
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Manager

Service and Support

MEDITECH was supposed to be on-site in person for some things, but because of the COVID-19 crisis,...

Jul 2020
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Analyst/Coordinator

Other Observations & Comments

MEDITECH has made a lot of changes related to the PDGM. A lot of those changes just didn’t apply to...

Jul 2020
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Analyst/Coordinator

Relationship

MEDITECH has been really good about continuing to ask us how we are doing, how things are going for...

Jul 2020
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Analyst/Coordinator

Other Observations & Comments

Some of the things that we need can take a couple of hours to generate, and that is a concern.

Jul 2020
 Helpful

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Analyst/Coordinator

Interfacing and Integration

Knowing what I know now, I would buy MEDITECH’s system again. Our leadership would work with...

Jul 2020
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Analyst/Coordinator

Other Observations & Comments

MEDITECH keeps their promises. We have a list of enhancements, and we are prioritizing some of the...

Jul 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

MEDITECH didn’t originally charge us for some things. We haven’t had to pay additional fees for any...

Jul 2020
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Analyst/Coordinator

Implementation and Training

MEDITECH always works with me really well to schedule updates. The initial training was very good,...

Jul 2020
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Analyst/Coordinator

Other Observations & Comments

We work differently than others, and we are trying to do things that a lot of other people don’t...

Jul 2020
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Analyst/Coordinator

Service and Support

We have had someone from MEDITECH working so hard with us for the past few years. We have had...

Jul 2020
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Analyst/Coordinator

Other Observations & Comments

For some roles in our system, using MEDITECH’s system is a breeze because it is very repetitive. Our...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

We try a lot of enhancements and put in a lot of requests, and MEDITECH has a lot of things that are...

Jul 2020
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Analyst/Coordinator

Service and Support

MEDITECH’s support is good. The support people are always responsive. The tech team that handles...

Jul 2020
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Analyst/Coordinator

Relationship

MEDITECH’s executives are involved. They have definitely gotten more involved with one of our...

Jul 2020
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Analyst/Coordinator

Service and Support

If there is something that MEDITECH knows they can’t get us right away, they are very helpful in...

Jul 2020
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Analyst/Coordinator

Service and Support

With our last EMR, we paid a large amount for support every month, and getting support was hard. But...

Jul 2020
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Analyst/Coordinator

Other Observations & Comments

Once COVID-19 goes away, MEDITECH will really see where their focus is going to lie. Hopefully, a...

Jul 2020
 Helpful

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Manager

Functionality and Upgrades

We have to apply a ton of internal resources to make the system function the way that we need it to...

Jul 2020
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Manager

Functionality and Upgrades

We have had to use some third-party vendors to transform files. In receiving our 835 files back...

Jul 2020
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Manager

Functionality and Upgrades

With cash posting, people need access to particular drawers, and the process isn’t smooth. It could...

Jul 2020
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Manager

Functionality and Upgrades

We have to do a lot of internal report writing to give our finance department the information they...

Jul 2020
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Manager

Functionality and Upgrades

I like the flexibility that we have in limiting people to different portions of the module. We can...

Jul 2020
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Manager

Functionality and Upgrades

Filtering bills is very cumbersome. We don’t want to go to a third-party vendor, though. There is a...

Jul 2020
 Helpful

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Analyst/Coordinator

Service and Support

When we have issues or have to put in a ticket, MEDITECH is very responsive and helpful. MEDITECH is...

Jul 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

MEDITECH has been pretty good about anything that we have needed with upgrades and implementations....

Jul 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

I don't know of many new products from MEDITECH. MEDITECH is helpful with their trainings, but it is...

Jul 2020
 Helpful

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Analyst/Coordinator

Interfacing and Integration

It is a little bit difficult to integrate MEDITECH's system with new programs. The updates are a...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

Generally, MEDITECH's system has been a great product for our revenue cycle. Other EMRs are more...

Jul 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

MEDITECH is pretty good about not charging us unless we need something custom, but we knew that...

Jul 2020
 Helpful

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VP/Other Executive

Future Outlook

We haven't taken an upgrade in a long time intentionally. MEDITECH isn't the greatest at integration...

Jul 2020
 Helpful

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VP/Other Executive

Service and Support

MEDITECH has always been pretty responsive with their support. MEDITECH is very straightforward....

Jul 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

MEDITECH's system is lacking some functionality on the clinical side. Another EMR has a lot of...

Jul 2020
 Helpful

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Director

Future Outlook

The product is not part of our long-term plans, but I don’t think anything is going to happen in the...

Jun 2020
 Helpful

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Director

Interfacing and Integration

The vendor is making strides toward our integration and interoperability goals, and the product is...

Jun 2020
 Helpful

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Director

Technology

We have a very old version of the product, so it does what it was designed to do. But now we are in...

Jun 2020
 Helpful

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Director

Service and Support

I think the vendor does the best they can with the old platform. The fact that they are supporting...

Jun 2020
 Helpful

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Director

Lessons Learned

For what we initially bought the product for, the vendor does a good job of delivering. I would...

Jun 2020
 Helpful

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Manager

Other Observations & Comments

I would recommend MEDITECH's system over some EMRs but not all. I hope that the Expanse platform...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

We have had a lot of issues, but we have made the product work, and after many years, we are used to...

Jun 2020
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Manager

Functionality and Upgrades

It has been a long time since we have gotten any ongoing training. The product pretty much stays the...

Jun 2020
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Manager

Other Observations & Comments

The vendor tends not to oversell anything. When we ask for something, they usually say that they...

Jun 2020
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Manager

Functionality and Upgrades

We had some issues with the system. We were typing information in some fields, and there were only...

Jun 2020
 Helpful

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Manager

Other Observations & Comments

The vendor hasn't done anything related to COVID-19 that I am aware of. There is a banner at the top...

Jun 2020
 Helpful

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Manager

Service and Support

MEDITECH gave us order sets and templates for physician documentation to support us through COVID-19....

Jun 2020
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Manager

Future Outlook

We probably aren't going to change vendors and move away from MEDITECH. We are part of a health...

Jun 2020
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Manager

Functionality and Upgrades

MEDITECH has improved a lot over the years. I don't have a lot of experience with other EMRs. When...

Jun 2020
 Helpful

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Manager

Other Observations & Comments

MEDITECH tries to keep all of their promises, but sometimes it takes a long time for the promises to...

Jun 2020
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Manager

Functionality and Upgrades

There are always issues. Our biggest problem is not having a good downtime viewer. We don't have a...

Jun 2020
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Manager

Other Observations & Comments

We can customize the MEDITECH EMR, so we have certain things that we want to stress in the training...

Jun 2020
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Manager

Functionality and Upgrades

MEDITECH is meeting all of our standards. We have a third-party vendor that helps us with some...

Jun 2020
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Manager

ROI / Cost (care and feeding)

There are some things that we would like the system to be able to do, but it just can't do those...

Jun 2020
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Manager

Functionality and Upgrades

Our biggest wins with MEDITECH are the ePrescribing piece for controlled substances and the PDMP....

Jun 2020
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Analyst/Coordinator

Service and Support

MEDITECH has been amazing at supporting us through the COVID-19 crisis. They are constantly...

Jun 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

When it comes to MEDITECH delivering new technology, we have been waiting for web-based things, and...

Jun 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

There are some things that could be better about how care planning goes into the system because of...

Jun 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

We are definitely receiving our money’s worth. I would definitely recommend MEDITECH. In fact, I...

Jun 2020
 Helpful

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Analyst/Coordinator

Future Outlook

I think we will be in the same place in a year from now. I am hopeful. We have calls with MEDITECH...

Jun 2020