Enterprise Medical Record 6.x and Expanse (Non-US) Comments
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Current Time Inside Cache Tag Helper: 10/21/2020 12:53:59 PM and Model.EvProductId = 210852

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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VP/Other Executive

Service and Support

The response times in MEDITECH’s customer service could improve. MEDITECH has a lot of turnover, so...

Jan 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

MEDITECH delivers. The products have everything that our users need.

Jan 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

The user interface is easier in MEDITECH’s product than in other products. It requires fewer clicks...

Jan 2019
 Helpful

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VP/Other Executive

Relationship

MEDITECH needs to meet the customers. We just met the salesperson and the implementation staff...

Jan 2019
 Helpful

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CIO

Other Observations & Comments

We started with a budget number for the implementation, but things like that are always over budget....

Dec 2018
 Helpful

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CIO

Implementation and Training

The implementation was on schedule. We did contract help from a consulting firm for the...

Dec 2018
 Helpful

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CIO

Service and Support

MEDITECH uses a ticket system and also provides phone support. They are connected to our network, so...

Dec 2018
 Helpful

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CIO

Interfacing and Integration

MEDITECH does provide interfaces, but the interfaces are expensive, and it takes a lot of time to...

Dec 2018
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CIO

Sales and Contracting

The MEDITECH salesperson did mention some of the extra expenses, but that person's explanation was...

Dec 2018
 Helpful

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CIO

ROI / Cost (care and feeding)

MEDITECH doesn't nickel-and-dime. We just pay a monthly fee. If I upgraded to the Expanse platform,...

Dec 2018
 Helpful

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