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Enterprise Medical Record 6.x and Expanse (Global) Commentary
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Subject Expert
Everton Santos
VP of International
KLAS VP of International - Everton Santos
 
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User Commentary

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Manager

Loyalty, Relationship

MEDITECH probably meets most of our local needs. We have had some challenges with being a customer...

Feb 2024
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(0)
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Manager

Operations

MEDITECH's training materials are basic, clear, and concise, but I would like to see them be more...

Feb 2024
||
(0)
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Manager

Relationship, Operations

I wish that it were a little easier to find resources on the vendor's webpage. I have to dig quite a...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship

The vendor just recently updated their ticketing system. Their old one was an antiquated online...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship

If there is a patient safety issue, we get alerted by the vendor right away with whatever module is...

Oct 2023
||
(0)
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Analyst/Coordinator

Loyalty, Value

We see the benefits of having an electronic EMR. There are parts of our hospital that are still on...

Oct 2023
||
(0)
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Analyst/Coordinator

Loyalty

Our old vendor was sunsetting their product, so we did an RFP. We were partnered with a site that...

Oct 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

In MEDITECH's system, there are many modules, like pharmacy, billing, accounts receivable, nursing,...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship

The vendor is pretty good at hosting sprint reviews where they bring functionality to our region and...

Oct 2023
||
(0)
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Physician

Product

For the end users, the system is easy and simple if they are just using the system to look at...

Oct 2023
||
(0)
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Physician

Product

There is no way for us to be able to access the stuff from MEDITECH’s system outside of being on a...

Oct 2023
||
(0)
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Physician

Loyalty, Product

We are kind of stuck with MEDITECH's system, and we don't really have an option. It works okay for...

Oct 2023
||
(0)
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Physician

Loyalty, Relationship

We haven't had a good enough experience with the product. We believe that if we continue with...

Oct 2023
||
(0)
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Physician

Product, Value

The abilities of the dictation system are weak. A lot of duplication needs to be done. It takes a...

Oct 2023
||
(0)
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Physician

Product

MEDITECH has a very basic system. Currently, there is no way for us to do any dictations directly...

Oct 2023
||
(0)
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Physician

Operations

MEDITECH doesn’t generally offer training to the end users. It may be available for the...

Oct 2023
||
(0)
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 or  to see details.

Physician

Product

MEDITECH's system is a little too simplistic in terms of work and does not have enough connectivity...

Oct 2023
||
(0)
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Director

Operations

The go-live went well and was pretty smooth. There were no big issues other than a couple of small...

Sep 2023
||
(0)
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Director

Relationship

MEDITECH is responsive, and if we need to escalate anything, they jump in. They are so responsive...

Sep 2023
||
(0)
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Director

Product

There could be some improvements to MEDITECH’S UI, and we would like to customize the workflow. We...

Sep 2023
||
(0)
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Director

Relationship

There is a certain way things have to work, and if we need something done, we can give MEDITECH an...

Sep 2023
||
(0)
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CNIO

Operations, Product

I would not buy Expanse Acute Care EMR again because the challenges we have had with our...

Aug 2023
||
(0)
 Thank you  Helpful

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CNIO

Loyalty, Operations, Value

We have invested more time and resources to implement the system than any of us expected. I don't...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship, Product

MEDITECH doesn’t keep all their promises. They have struggled to adjust the product to our...

Aug 2023
||
(0)
 Thank you  Helpful

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CNIO

Operations

MEDITECH hasn’t necessarily kept all their commitments. I thought the vendor would have an...

Aug 2023
||
(0)
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CNIO

Relationship, Product

MEDITECH has a great capacity for innovation and the ability to pull important data out and use it...

Aug 2023
||
(0)
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Director

Product

The discharge-transfer process is very difficult and leads to patient-safety issues. It is the...

Aug 2023
||
(0)
 Thank you  Helpful

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Director

Relationship

MEDITECH’s tech support team is pretty good. They help with pain points and provide measurable...

Aug 2023
||
(0)
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